So long story short, I opened a new line and swapped my hardware to the new line for the TB on my line. After I left BB, I called Verizon to do the swap. They said they couldn't because my SIM card was programmed for the original line and I had to go back to a VZW to get a new provisioned SIM, which I did. It worked when I left, but since late last night, I have no 4G or 3G. Any ideas what the issue could be?
Oh and when the phone goes into sleep mode and I awaken it, the 4G is lit up and then shortly after, no data.
Breakthecycle2 said:
Oh and when the phone goes into sleep mode and I awaken it, the 4G is lit up and then shortly after, no data.
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when i first got my phone, the original 4g card wasnt working. turns out is was just bad... they swapped it for a new one and all is well. so i'm assuming u've already tried to reboot and see if that helps. maybe that card is bad as well? hmmm....u should go back to see if they can swap out to another one.
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
-Gilgamesh- said:
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
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Should I go back?
I would do a battery pull (pretty sure you've already done that) and remove and reseat the sim as well (if you haven't already) and if that doesn't work I'd reach out to Cust Service. May be something easily fixable in the system, save ya the time and gas of driving to the store.
maybe try a *228 and press 1 to program .... just a thought, I hate having to deal with customer service
I could be wrong but I thought *228 did not work with these phones because of the sim card.
Sent from my ADR6400L using Tapatalk
orcsbane13 said:
I could be wrong but I thought *228 did not work with these phones because of the sim card.
Sent from my ADR6400L using Tapatalk
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I'd assume there is some good system in place for phones ordered online and what not.
How did anyone who ordered their phone online activate?
-Gilgamesh- said:
I would do a battery pull (pretty sure you've already done that) and remove and reseat the sim as well (if you haven't already) and if that doesn't work I'd reach out to Cust Service. May be something easily fixable in the system, save ya the time and gas of driving to the store.
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My 4g would drop off randomly and I just assumed it was my area's LTE working out it's kinks. Then after doing the manual 3g only switch, the data was still randomly dropping off, so I was up to try anything out.
I pulled the battery and reseat the Sim like you said and so far so good...mind explaining that?, lol, doesnt make sense to me.
thanks in advance
Geegolly said:
My 4g would drop off randomly and I just assumed it was my area's LTE working out it's kinks. Then after doing the manual 3g only switch, the data was still randomly dropping off, so I was up to try anything out.
I pulled the battery and reseat the Sim like you said and so far so good...mind explaining that?, lol, doesnt make sense to me.
thanks in advance
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Improperly seated SIM card? Corrupted memory that a battery pull resets? Good Karma?
-Gilgamesh- said:
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
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Wow, exact same experience I had yesterday. I went in late, like 5:00 PM. I had to wait a while for someone to actually help me, but once I said what phone I wanted it wasn't more than 20 minutes to get the transaction done.
Do NOT do *228.
I had this same problem today when activating my phone. Just call Verizon and they will walk you through getting it activated correctly.
Ironically, on my way to VZW it suddenly started working. LOL. "clog" in the system? I don't know, but it's fast as hell!
I don't have 4G in my area yet but I got the TB anyway. I love it. But the 3G does the same thing, just keeps dropping out.
This keeps happening to me also. Its very Frustrating. What the number to VZW Customer Service?
hotdawwgman said:
This keeps happening to me also. Its very Frustrating. What the number to VZW Customer Service?
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Nevermind lol
Sent from my Ginger Tazz using XDA App
Just so you know, *228 & *22899 do not work on the tbolt due to sim card. You cannot activate or update that way..
Jrocker23 said:
Just so you know, *228 & *22899 do not work on the tbolt due to sim card. You cannot activate or update that way..
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doesnt it still update the other radio? not everything uses lte.
No need for *228 because the sim card now is provisioned with auto PRL for when the phone does enter 3G service
DO NOT EVER ESN SWAP THE PHONE TO A NON 4G
Just like mentioned initially, the sim card and phone are designed for 4G lines only so swapping back to your old 3G device or onto another line is a bad idea.
If your trying to do an alternative upgrade and the store your at is full of morons, ask them if they could possibly do a Customer Provided Equipment Upgrade and then then ring out the phone in their point of sale system with the contract you have signed.
Until VZ Corporate figures out another way to do alternative upgrades, this is the only method I have found to get around this
Yes in many cases (including me) we have found it to take a while for 3G or 4G to stay on. Give it time. dial #832 to prove your phone can make calls and receive text messages. anywhere from 10 to some cases an hour before the phone is in full lock.
If your still having a problem go out for a walk or drive, heard switching between towers can help push the process.
I had the exact same problem as the OP, to fix it Verizon made me go back to best buy, you have to get the phone exchanged for a new one and then they have to call in to setup the new untouched TB on the line you want it on. Believe me it took 3 hours for them to finally fix it, and that's what did it.
Sent from my ADR6400L using XDA Premium App
I have been running custom roms on my droid since the root explot was first discovered, and I have a rooted xoom as well. Last night I rooted my thunderbolt and installed the debloated rom. I don't think it is even related to my problem, as it still worked fine after doing this, but I thought it was worth mentioning. I removed the sim card today, just to prove to my brother that it did indeed have a sim, and after reinsertation, my thunderbolt has not been able to connect to a data network. I do not live in a 4g area, and I have tried reseating the sim several times. I can make phone calls, wifi works fine, but I cannot get the 3g icon, and the browser won't load if not on wifi.. I'm starting to get scared. I can't think of anything else to try. Any suggestions?
EDIT 1: I have intermittent 1x data, but I never get 3g. And when I say intermittent, I mean I get it like right after a call for maybe a minute, then it goes away.
Sent from my Xoom using XDA Premium App
I had this same issue as well when I removed and reinserted my SIM card. When I booted back up I was stuck on 1xRTT. After making a call, they phone locked back on to LTE and everything was good after that. If it still isn't working I would recommend giving Verizon a call. They may be able to reactivate it. I did notice that the problem persisted even though I flashed a couple different roms on the device. I'm thinking it probably isn't a great idea to remove and insert the SIM if you don't have to.
Just an update,
I spent 2.5 hours at the effing verizon store today after spending an hour on the phone. Even after all that time, and giving me a new SIM, they STILL couldn't get my TB to connect to 3g. They said that it might magically start working at midnight for no particular reason, but had no clue what to do (I was actually at a corporate store btw) If it doesnt start working tonight, I am going back tomorrow. I have no idea what the hell is up. I am very tech savvy, and this is just insane. It must be a verizon problem in my area that it wont let the phone reactivate for the 3g/4g
Over the past day it seems I have been getting this error quite a bit.
I've reseated the sim card a few times, but that doesn't seem to fix it. It will happen while the phone is just sitting there too.
I thought it may have been a rom issue so I reflashed that, but the issue still persists.
Short of taking it in to att I am at a loss. I really don't want to have to put it back to stock, hell I don't even remember how to do that with cwm.
Has anyone else had this problem or have any ideas?
Sent from my SGH-I777 using xda premium
Go to the at&t store and ask for a new sim card and see if that solves your problems.
penguinlogik said:
Go to the at&t store and ask for a new sim card and see if that solves your problems.
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New SIM fixed it. Just weird as I have never touched it before.
They randomly die sometimes... I had one that took a dip in a creek once... still worked for a couple years then stopped working randomly one day. Hopefully you had your contacts saved to your phone though.
My sim reader appears to be dead. The other day I go to use my phone and it says no signal, restart it and im good, browsing the web when all the sudden i get a message about no sim, insert sim and restart phone. So i restart and it was good for a couple days. Today my phone will not read a sim card. Tried my girlfriends captivate sim and no dice and my sim worked just fine in her phone. I odin back to stock to see if it would help but no dice. Seems like it must be hardware to me, has anybody had a similar problem.
fiveoneooo said:
My sim reader appears to be dead. The other day I go to use my phone and it says no signal, restart it and im good, browsing the web when all the sudden i get a message about no sim, insert sim and restart phone. So i restart and it was good for a couple days. Today my phone will not read a sim card. Tried my girlfriends captivate sim and no dice and my sim worked just fine in her phone. I odin back to stock to see if it would help but no dice. Seems like it must be hardware to me, has anybody had a similar problem.
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Sounds like a bad solder joint or something hardware, unfortunately.
Hardware defects are covered by the warranty, should be able to get it replaced with relatively little hassle.... i say relatively, cause any time you're dealing with a warranty department There is inherently some hassle.
I just downgraded my Verizon LG G3 down to 10b from 12 and rooted it, did supersu and flashed TWRP and all is fine there. I then checked off Survival mode in supersu as well. When I went to my update section in settings I got the message that my phone is not yet registered. Now I did read those other threads that explain that when using a flash tool you need to pull out the Sim card, which I didn't do nor did any one of the guides that showed me what to do say anything about that step. So is the fix going to Verizon and buying another Sim card and then inserting it and doing a factory reset? Will I lose root if I do this? Is that basically what I do? Turn the power off, remove the old Sim replace it with the new one turn the phone back on go to settings and do a factory reset? Will the Sim activate that way or do I need to let Verizon themselves do this for me? How does the new Sim get reactivated for my account?
EDIT
And now I am noticing I am getting downgraded to 1X instead of 4G about a half hour after I reboot, happens every time. I assume that is due to the Sim card issue as well
EDIT #2 Damn now I notice my IMEI number is 0000 0000 0000 0000
Damn I guess I am screwed, thought I would have some answers by now lol. I regret rooting the phone....
Has this not happened to anyone else? Losing the IMEI number but the phone still works? The only major issue I seem to have is I can't use OTA to get back to build 12 because I get that message saying the phone is not registered yet and also about 20 minutes after starting the phone I all of a sudden lose 4G and it goes to 1X. I reboot it goes back to 4G and 20 minutes later back to 1X. I am hoping the not registered yet message is due to maybe a screwed up sim card and hopefully the 4G issue as well. If anyone has any ideas at all please reply. Also will reflashing the phone rebuild that efs partition that stores the IMEI number? As I am under the impression that totally reflashing back to stock rebuilds all the phones partitions.
HERE IS ANOTHER CLUE
When I go into settings in 1X mode, if I turn airplane mode on and then off again a few seconds later I go back into 4G mode for a short while then it goes back to 1X. I am really hoping my sim card is to blame for this issue as I will get a new one today to test it out.
Do some research and look at the G2 method to restore IMEI. Use the hints of how to downgrade version by tot method in connecting G3. It can be done. Try to stay off of Verizon in mean time.
Sent from my VK810 4G using XDA Free mobile app
Anthony-m said:
Has this not happened to anyone else? Losing the IMEI number but the phone still works? The only major issue I seem to have is I can't use OTA to get back to build 12 because I get that message saying the phone is not registered yet and also about 20 minutes after starting the phone I all of a sudden lose 4G and it goes to 1X. I reboot it goes back to 4G and 20 minutes later back to 1X. I am hoping the not registered yet message is due to maybe a screwed up sim card and hopefully the 4G issue as well. If anyone has any ideas at all please reply. Also will reflashing the phone rebuild that efs partition that stores the IMEI number? As I am under the impression that totally reflashing back to stock rebuilds all the phones partitions.
HERE IS ANOTHER CLUE
When I go into settings in 1X mode, if I turn airplane mode on and then off again a few seconds later I go back into 4G mode for a short while then it goes back to 1X. I am really hoping my sim card is to blame for this issue as I will get a new one today to test it out.
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Check this thread for your IMEI issue...it may work for you too: http://forum.xda-developers.com/ver...-t3033445/post58915450?nocache=1#post58915450
Good luck
Thanks a lot for the help guys. I was at work all day so I didn't see that 2nd link or I would have tried it before I did what I actually did. I went to the local Verizon store and told the salesman that in trying to get my phone to be able to use a PS3 controller (which is the truth) me and my buddy downloaded software onto the phone to alter it so it would allow for the controller to work with the phone so I could play games with it. Again all true I just left out the name of the software and I handed the guy the phone after telling him how my Sim card seems to be whacked out and my IMEI is gone. He changed out the Sim card and that did indeed fix the phone not registered issue and also the 4G problem was gone too. I was going to leave well enough alone when he said while your phone will work fine it is showing up as an unsupported device on my computer, it is still within the 14 day exchange period do you want me to swap it out with a new phone? I said that we altered the phone, wouldn't I have to pay for a new phone as that voids my warranty no? He said well I see you are eligible for a discount and since you bought this LG G3 near Valentines day I can offer you a free LG G Tab 8.3 tablet, I will knock off the 10 dollars payment per month from another phone that you are owed a discount on and basically all you have to pay for is the 40 dollar activation fee and sign a 2 year contract for the 10 bucks a month that you really won't be paying since I am knocking it off of another phone for you. Do that and I will just wipe this phone again as it works fine and we can easily fix it and I can just set you up here with a replacement and you will be good to go. I couldn't believe it lol. So I walked out of there with a new LG G3 plus a free (not really free since it is 10 bucks a month but he took 10 bucks off of a different phone which would not have happened if I didn't go there today) LG G-tab tablet AND I TOLD THE TRUTH!!!! It probably doesn't hurt that I now have 8 devices attached to my account and send somewhere around 360-400 dollars a month to them lol.
Glad it worked out for you! Yep, I'm sure it doesn't hurt that you're a non-benefiting "shareholder".
I have the VK810.4G (Verizon LG G Pad 8.3) too.