I have an interesting problem with my Moto 360v2 .I came home and charged it last night .I checked it after a few hours and there was no display, the chargers led was on. So I left it over night and all day and tried it .This time I got the display showing a box with the lightening sign in side. Good I thought it's now just flat and charging . Left it a couple of hours but no display .It does vibrate when I put it back on its charging station but that's it. Tried holding the button in for over 30 seconds but nothing !
Any ideas or back to Motarola ?
Try switching watch face over to an original that came with it as i have had similar issue with watch maker and also other faces bought on play store
Sent from my SM-G925F using Tapatalk
simbo96 said:
Try switching watch face over to an original that came with it as i have had similar issue with watch maker and also other faces bought on play store
Sent from my SM-G925F using Tapatalk
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Cant do that as it want power up.
Anyway sent it back for repair. 5 days later chased it and was told it takes 7 working days . OK 2 weeks later rang again (the repair center) they told me they could'nt find out what the delay was !
So I complained to Motorola they told me they would call me back . So after 3 weeks no call back I chased again and I was told the repair center (this is Moto's repair in the UK) are waiting for bits.
4 weeks later , about now, still no watch but an email stating I should have it back this week !
So for the 3 months I have owned it its been at the repair center 1 of them ...
Dont think i'll by direct again if I ever by a Motorola product that is .
Related
Hi well my phone randomly did this earlyer.
Got home, started making the sound when you plug the charger in constantly, even when the charge was plugged in and taken out again.
Turned it off to restart it and then a battery sign appeared on the screen alternating with a flashing tempreture sign and a warning triangle.
My phone wouldn't turn on again. Took the battery out again and then all my phone would do is put a circle sign on the srceen then a battery, still wouldn't turn on.
My phone randomly turned on 10 minutes later. But still made the battery sound just nowhere near as often.
Phoned orange up to get a replacement, and she told me she would arrange one the next day, she then said there was a problem with replacing them as there is a problem with all galaxy s2's.. or theres a problem with all the galaxy s2 replacements, one of the two.
So..what could be the problem with mine? and is it common?
hotur said:
Hi well my phone randomly did this earlyer.
Got home, started making the sound when you plug the charger in constantly, even when the charge was plugged in and taken out again.
Turned it off to restart it and then a battery sign appeared on the screen alternating with a flashing tempreture sign and a warning triangle.
My phone wouldn't turn on again. Took the battery out again and then all my phone would do is put a circle sign on the srceen then a battery, still wouldn't turn on.
My phone randomly turned on 10 minutes later. But still made the battery sound just nowhere near as often.
Phoned orange up to get a replacement, and she told me she would arrange one the next day, she then said there was a problem with replacing them as there is a problem with all galaxy s2's.. or theres a problem with all the galaxy s2 replacements, one of the two.
So..what could be the problem with mine? and is it common?
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Samsung just fixed mine for this same problem. Its a problem with the USB host. Basically bit of dust or moisture gets inside the charging port. They will fix it if you take it for repair, or you can do it yourself, if you search on this board you'll find out how.
Mine has now broke a 2nd time though since getting it back a week ago, as mine now wont turn on at all...
These phone makers should give up, or maybe i'm just unlucky.
Never seen this issue on my S2 which I have been using since August last year. I can't see the replacement having the same issue. Fingers crossed.
TommyUnderwear said:
Never seen this issue on my S2 which I have been using since August last year. I can't see the replacement having the same issue. Fingers crossed.
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Its a very common problem. All over the web.
Ah I'm glad about that, this is my second galaxy s2 and I only got it in like September last year, so thought she wasn't going to give me a replacement then lol. I swear these are poor build quality... my last one had poor problems such as the screen not being level (Glass sticking up at left side) and problems like that which is just poor lol. Love the phone however...
Build quality seems to be very poor of these phones, which is ashame, because the phone itself is really really good. Like I say common problem, they will fix it.
Ah cheers, will try to go through Orange when they phone me back tomorrow as I dropped mine a while ago and it's got a rough bit on the corner so I'd prefer a nice new one
My build quality is fine and few users report your problems out of the millions sold .
Dust or moisture in any USB port can cause problems .
jje
hotur said:
Hi well my phone randomly did this earlyer.
Got home, started making the sound when you plug the charger in constantly, even when the charge was plugged in and taken out again.
Turned it off to restart it and then a battery sign appeared on the screen alternating with a flashing tempreture sign and a warning triangle.
My phone wouldn't turn on again. Took the battery out again and then all my phone would do is put a circle sign on the srceen then a battery, still wouldn't turn on.
My phone randomly turned on 10 minutes later. But still made the battery sound just nowhere near as often.
Phoned orange up to get a replacement, and she told me she would arrange one the next day, she then said there was a problem with replacing them as there is a problem with all galaxy s2's.. or theres a problem with all the galaxy s2 replacements, one of the two.
So..what could be the problem with mine? and is it common?
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Mine started doing the same after less than a month, would make the charge dis-charge sound constantly and I couldn't turn the phone off as it would turn back on.
cleaning out the charging port temporary fixed the problem, but after a few weeks it started happening again.
I brought my phone on 12 Nov 2011 and I returned it to Amazon UK on 23rd January 2012 using Amazons extended return policy around the Christmas period.
I have had the replacement for getting on 3weeks now and this phone has been okay and I have noticed that the battery life is quite a bit better than the other one was.
I did contact samsung before returning it to Amazon but got a useless reply.
Customer reference number: xxxx
Email response ID: xxxxx
Please quote your customer reference number when contacting Samsung
Dear Mark,
Thank you for contacting Samsung and I have pleasure in providing the following assistance.
We are sorry to hear about the issue you are experiencing with your handset. Issues like these often occur when the firmware on the device is in of being updated. If you download and install our Samsung Kies software on to your computer, then connect the handset via a USB data cable, the Kies software will then provide any necessary updates for the handset. This should resolve the issue you are experiencing. We have provided a link below to our Samsung Kies download page.
http://www.samsung.com/uk/support/m...softwaremanual.do?page=MOBILE.SOFTWARE.MANUAL
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards
Steven
Online Support Team
SAMSUNG Customer Support Centre
Need to contact the Samsung Customer Support Centre?
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Had the same a couple of times, blowing and pulling the charger jack towards the screen does the trick for me.
Hi i too has the same problem. I checked with local samsung service center and they informed that there is some water spots in board and for this we need to replace board and display.
Is it true?
Can anyone help me!!
Hi there.
Here's what happened so far: Bought my Prime appr. 4 weeks ago, upgraded to ICS out of the box, never rooted. 1.5 weeks ago my tablet started to just switch off several times a day. I had to wait for a few minutes before I could reboot if I didn't plug in the power cord (no, the battery was fine; > 80%). Last weekend my Prime finally gave up and wouldn't even take a charge. I couldn't turn it on, no haptic feedback, no signs of charging (aka dead power LED). The power supply is fine, my dock would charge as it is supposed to do.
I was trying basically everything I could read of, power button for 30 seconds, vol down+pwr button, reset button with a paper clip ... I left it on power supply for two days straight, no charging going on. Essentially, it's a paper weight and I never did anything to it like fishy apps, rooting, modding. Just your regular user.
So I contacted Tech Support today and they told me to have it picked up. I'm waiting for the confirmation mail and a pickup time right now. Will keep you posted, just in case somebody is reading this .
C1OKAS serial, ICS 4.0.3, .11 firmware.
Hi,
if you live in Germany, your Prime is going to be send to Asus Service Center in Czech Republic. I sent my Prime for RMA at 2012/01/09 and still waiting for it to be returned....
Regards,
Pletwal
First update!
My Prime will be picked up tomorrow by UPS and get shipped there:
Wistron InfoComm (Czech), s.r.o.
ASUS Service
K Letisti 1792/1
Slapanice
66451
CZ
Apparently, there's no repair facility in Germany.
Edit: Just saw pletwal's reply. He was right .
Edit 2: My RMA number starts with "CZ". Hint hint?
Same here in DK, they are sent same place.
Mine is also bought from Amazon DE..
bimbobo said:
Same here in DK, they are sent same place.
Mine is also bought from Amazon DE..
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when did you send yours?
is your Prime already repaired and sent back to you?
Regards,
pletwal
.. I was only replying that also from DK they will send it to CZ.
Mine is not sent yet... waiting for next DE firmware.
This should may improve WiFi/BT issue.. if not it will be sent.
Has anybody RMAed the Prime for WiFi and BT issue, and got it back fixed from Wistron InfoComm repair center?
Has anyone had to return their Moto 360 yet? Mine stopped responding to touch on the bottom 1/3 of the screen near the beginning of this week. I had a pattern lock set up and couldn't get past it as the bottom was unresponsive. After a few attempts the factory reset screen came up but the accept button was on the bottom. After a few minutes of tapping it finally recognize one and performed a factory reset. Upon reboot the bottom was still unresponsive.
I called Moto support and they are sending me a new one. They offered to have me send in my current one first and then send me a new one, or put a $99 hold on my credit card and pay $24.99 for shipping. I went for the latter and a new one will be shopping soon.
I'm wondering if anyone else has had screen issues and how wide spread it is. Also has anyone had any issues with returns?
Anyone?
None here... Yet!
I was in a meeting 2 weeks ago and checked the time and my whole screen was unresponsive, just a black screen even with always on mode enabled. I tried for like 20 minutes to get it to respond to touch and nothing. I got home and thought the battery might be dead even though I only had it on for 10 hours so I put it in it's charging craddle and still nothing. I went to get my phone to check bluetooth and it said watch was connected, checked android wear and it said connected too. Went back to get the watch and it was now on and showing 50% battery. This was 2 weeks ago and haven't had the problem re-occur. I paid for the extended warranty plan so not to concerned right now, and as I already scratched the screen I will most likely replace it anyways.
kzoodroid said:
I was in a meeting 2 weeks ago and checked the time and my whole screen was unresponsive, just a black screen even with always on mode enabled. I tried for like 20 minutes to get it to respond to touch and nothing. I got home and thought the battery might be dead even though I only had it on for 10 hours so I put it in it's charging craddle and still nothing. I went to get my phone to check bluetooth and it said watch was connected, checked android wear and it said connected too. Went back to get the watch and it was now on and showing 50% battery. This was 2 weeks ago and haven't had the problem re-occur. I paid for the extended warranty plan so not to concerned right now, and as I already scratched the screen I will most likely replace it anyways.
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My 360 did get a little sluggish at times and froze a couple of times prior to the final issues I had with the bottom. I also had a message on occasion saying android wear had stopped and would eventually restart. When I had a freeze holding down the power button will eventually do a restart. All of those issues I attributed to buggy software that I hope gets solved in future updates. My final issue involving the bottom portion being unresponsive persisted after a factory reset.
Rabidsloth said:
My 360 did get a little sluggish at times and froze a couple of times prior to the final issues I had with the bottom. I also had a message on occasion saying android wear had stopped and would eventually restart. When I had a freeze holding down the power button will eventually do a restart. All of those issues I attributed to buggy software that I hope gets solved in future updates. My final issue involving the bottom portion being unresponsive persisted after a factory reset.
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I never had an issue with it before this happened. And holding the button down didn't do anything for for me, it still remained off even after holding it for over a minute. It just came back on all on its own for whatever reason and luckily hasn't happened again.
Well this isn't looking good. Spent two hours on the phone with Motorola support and was transferred about seven times before someone could figure out what happened to my RMA. I did finally get someone to help me but she had to start the whole process over. My credit card was refunded for the hold and shipping fee and the new one is now supposed to be "rushed".
Just an update
At this point I have spoken to over a dozen reps(I lost count), was transferred back and forth between several departments, was hung up on several times(I even switched phones to make sure it wasn't on my end), and spent countless hours trying to get this resolved. I've never had such horrible customer service. Finally yesterday I received an email with a working promo code for a new watch using the moto-maker site and am crossing my fingers I'll have a new one soon.
Sorry for the rant, I actually started this thread to see how many had any hardware problems, not to complain about Moto support. I was actually hopeful about the whole thing as there wasn't much response to my original inquiry here, but this last week has really turned me off of Motorola.
Update: New 360 arrived today.
My Moto's touch stopped working yesterday. It started with "phantom touches", where the display lighted up as if I touched it. When I actually touched the display, it was partially unresponsive. When I tried swiping, the menus stuck in between and were shaking horizontally. I could hard-reset the watch by pressing the button for 30 seconds. After that, the watch was working fine for a few minutes, then the trouble started all over again. Today, it got even worse as the display did not react on any touches any more...
I was able to reset it to factory settings, but it didn't help, so it does not seem to be a software issue.
Luckily I had ordered it at Amazon a few weeks ago, so I am getting a new watch as replacement. I hope I just had bad luck with that watch, and it's not a general issue.
shredzone said:
My Moto's touch stopped working yesterday. It started with "phantom touches", where the display lighted up as if I touched it. When I actually touched the display, it was partially unresponsive. When I tried swiping, the menus stuck in between and were shaking horizontally. I could hard-reset the watch by pressing the button for 30 seconds. After that, the watch was working fine for a few minutes, then the trouble started all over again. Today, it got even worse as the display did not react on any touches any more...
I was able to reset it to factory settings, but it didn't help, so it does not seem to be a software issue.
Luckily I had ordered it at Amazon a few weeks ago, so I am getting a new watch as replacement. I hope I just had bad luck with that watch, and it's not a general issue.
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That's what I am hoping as you and I are the only ones responding with problems so far. As you can see from my other posts I don't think Motorola even knew how to handle a return for one of these. Amazon should be a much more pleasant experience in that regard.
Did you get any type of additional warranty from Amazon?
Rabidsloth said:
Did you get any type of additional warranty from Amazon?
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No... I made the experience that Amazon Germany often just sends out a replacement when an article is defective a few days after delivery. They never fail to impress me with their customer service...
Going through this a second time really sucks. Last week my watch was on the charger all night and by morning the screen had a cyan dot that was dark in the middle and faded to black near the edge of the face. I tried holding down the side button to reset it but it still booted up to the cyan dot.
I started the process last Friday and got a promo code for a new watch. Used the promo code on the Moto Maker website and got the process going. At the end I hit the place order button and I get an error message telling me to call support. Ugh. I didn't have time to deal with it then, but my shopping cart was still showing the watch in it and that there was an order placed. I called today and at first the woman helping me couldn't find anything using the RMA # or the order number I had. When she finally figured out what happened she said the order didn't go through and my promo code was still good. She then tried to blame the error on my web browser.
I have seen news floating around there is currently a lawsuit against Lenovo\Motorola for failure to fulfill their warranties. Is it okay to post information and links on xda concerning the lawsuit for anyone who might be interested?
Hello Everyone,
when I preorderd my Samsung S20+ 5G a couple of months ago I received the buds+ with it and it was working very good so far. Yesterday, The right earbud decided to disconnect itself and it wouldn't connect at all when I open the wearable app I get the battery percentage for the left bud and case but it says that the right bud is disconnected. I tried uninstalling the wearable app and installing it again, the buds were on the latest software, I tried unpairing and repairing it to my phone and several other solutions such as tapping and holding one of the buds while in the case but none of them worked. Has anybody faced this issue and if so what did you guys do?
Thanks
I sent mine back in for an assessment as mine was with the left side, they replaced the left bud.
omarashraf97 said:
Hello Everyone,
when I preorderd my Samsung S20+ 5G a couple of months ago I received the buds+ with it and it was working very good so far. Yesterday, The right earbud decided to disconnect itself and it wouldn't connect at all when I open the wearable app I get the battery percentage for the left bud and case but it says that the right bud is disconnected. I tried uninstalling the wearable app and installing it again, the buds were on the latest software, I tried unpairing and repairing it to my phone and several other solutions such as tapping and holding one of the buds while in the case but none of them worked. Has anybody faced this issue and if so what did you guys do?
Thanks
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This is a very common issue with the Buds+... Many users on reddit have complained too... I too have this issue with the Left Bud not working... Later I found out that when placing on the case normally, the left bud wouldn't charge at all... So I had to take extra care and make sure to place the left bud first to ensure it's charging and then place the right bud after a few seconds.
I know this is annoying and I took it to Samsung service store. They said it's working as intended and it was my mishandling that made this issue pop up in the first place. You can try your luck with the nearest service center and if you are lucky, they might offer you a replacement.
sharavan21 said:
This is a very common issue with the Buds+... Many users on reddit have complained too... I too have this issue with the Left Bud not working... Later I found out that when placing on the case normally, the left bud wouldn't charge at all... So I had to take extra care and make sure to place the left bud first to ensure it's charging and then place the right bud after a few seconds.
I know this is annoying and I took it to Samsung service store. They said it's working as intended and it was my mishandling that made this issue pop up in the first place. You can try your luck with the nearest service center and if you are lucky, they might offer you a replacement.
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I tried that but my wearable application still shows it as disconnected. Anyways when I passed by samsung yesterday they told me like a problem like that they do not bother fixing it they just change the entire bud itself but my problem was that I bought the 5G version from Saudi Arabia and I live in Egypt because it wasn't offered here so they told me that they want me to pay for the new bud which costs around 2000 EGP which is roughly $127 which is crap for a product that hasn't lived for more than 2 months so I contacted corporate samsung here in Egypt and I am still waiting for a reply from them since I am not able to send it to Saudi Arabia for it to be fixed. I asked them to extend my warranty to cover Egypt also not only Saudi due to the worldwide COVID-19 situation. However I am not positive at all because the representative on the phone told me that they would probably decline my offer and I would be forced to pay for it.
sharavan21 said:
This is a very common issue with the Buds+... Many users on reddit have complained too... I too have this issue with the Left Bud not working... Later I found out that when placing on the case normally, the left bud wouldn't charge at all... So I had to take extra care and make sure to place the left bud first to ensure it's charging and then place the right bud after a few seconds.
I know this is annoying and I took it to Samsung service store. They said it's working as intended and it was my mishandling that made this issue pop up in the first place. You can try your luck with the nearest service center and if you are lucky, they might offer you a replacement.
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Click to collapse
Watch the indicator light when you place each bud in the case. It will indicate the bud is making contact or not. Use a microfiber cloth or tissue to clean to contacts on the Buds and occasionally the case pins or whenever they have trouble connecting for charging.
A bud reset or network reset will solve none hardware issue many times.
Do firmware updates with the case open, they take around 5 minutes. Sit it on a table and have the phone nearby. Take a break... you want a clean flash.
Never interrupt a firmware update in progress, it can toast a Bud(s).
The menu in Wearables will grey out during the firmware flash to the Buds and go back to normal when update is complete*.
*This is how the Buds+ behave, just did a firmware update.
Took less then 2 minutes.
I had the same issue and it turns out my left bud was drained to completely 0 for some reason while my right one was fine. Just put the non working one in the case and make sure the charging light turns on and wait for it to charge.
For me, when I put the left back in the case, it would blink like as if it was charging and disconnecting. I had to hold it in place for a bit to make sure it's continuously charging. 2-4 minutes of holding it in place and after that it charged normally. It took a couple of hours to get from completely drained to full.
Good luck. Hope this helps.
Dont use wireless charging if you're experience this issue. Go direct into your S20 provided quick charger, let it fully charge for ~2hr, then do a bud reset.
Have a SM-G991U1 ... regular S21 5G .... Almost 2 months now, with no problems until this afternoon, went to check a notification i overheard and screen suddenly would not come up. could still hear phone working and notofications, and even buttons seemed to respond, but nothing yet.
Now it is later that same night, and phone died, but before it did, i hooked it up to windows 7 pc and it did show up as normal and gave me full access to storage in file manager it appeared, but phone died before i could do anything else. am now wirelessly charging, hoping for the best. *shrugs*
UPDATE: approx 12 hours later. Well i just flashed 7 gigs worth of original firmware onto it with odin, and ...... STILL the black screen of death
orangebeach82 said:
Have a SM-G991U1 ... regular S21 5G .... Almost 2 months now, with no problems until this afternoon, went to check a notification i overheard and screen suddenly would not come up. could still hear phone working and notofications, and even buttons seemed to respond, but nothing yet.
Now it is later that same night, and phone died, but before it did, i hooked it up to windows 7 pc and it did show up as normal and gave me full access to storage in file manager it appeared, but phone died before i could do anything else. am now wirelessly charging, hoping for the best. *shrugs*
UPDATE: approx 12 hours later. Well i just flashed 7 gigs worth of original firmware onto it with odin, and ...... STILL the black screen of death
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Hi mate
Terrible news, sorry, for what you said it seems like what is really dead is the screen ( bad also) , if you had access from pc and could flash firmware the rest seem to be ok
2 month old? take i back!!
Similar thing happened to my S21+ last month. Pre-ordered it when it was announced, and mid-June it decided to give me the black screen of death. I could still receive phone calls, and it still connected to my watch, but the screen was dead. Thankfully, AT&T sent out a replacement overnight. Not a pleasant experience, and really my first bad hardware related issue with Samsung since my "green vertical line" issue on my old S7 Edge.