I went to update the S6 Edge + with an OTA update.
The update messed up and the phone reboots a few times then shows recovery mode.
ODIN recognizes the phone but it will not finish a firmware flash. It stops at NAND write start
The Samsung rep at Best Buy tried several times using the software he had available, but he was not able to get it working.
Any ideas?
billinaz said:
I went to update the S6 Edge + with an OTA update.
The update messed up and the phone reboots a few times then shows recovery mode.
ODIN recognizes the phone but it will not finish a firmware flash. It stops at NAND write start
The Samsung rep at Best Buy tried several times using the software he had available, but he was not able to get it working.
Any ideas?
Click to expand...
Click to collapse
Contact Samsung to send it in for repair. Your phone should still be in warranty.
Sent from my SM-G928V using Tapatalk
phiftyopz said:
Contact Samsung to send it in for repair. Your phone should still be in warranty.
Sent from my SM-G928V using Tapatalk
Click to expand...
Click to collapse
1 year and 3 months old. They screwed it up with the OTA, they should replace it.
billinaz said:
1 year and 3 months old. They screwed it up with the OTA, they should replace it.
Click to expand...
Click to collapse
True. They could see that KNOX isn't tripped so you couldn't have been trying to install a custom OS. If they don't replace it for free I'm going to be surprised.
Sent from my SM-G928V using Tapatalk
Im currently on the phone with some foreign country. She keeps telling me that the warranty was up in November, so I had to pay the geek squad to fix it.
She then said I could walk in to the California or New Jersey repair location. I told her that walking 350 miles or 2500 miles was not an option. I asked where to send it and she repeated that I should just take it to the geek squad.
I had to tell her at least 6 times that after 8 hours in Best Buy, the Samsung rep gave up.
I asked for a supervisor and now Im waiting on hold.....
Samsung refused to replace or fix it.
billinaz said:
Samsung refused to replace or fix it.
Click to expand...
Click to collapse
Why?
Sent from my SM-G928V using Tapatalk
The supervisor said they do not take any responsibility for updates, it was the carriers issue. Since the 1 year warranty expired on Nov 30 they were not going to do anything.
billinaz said:
The supervisor said they do not take any responsibility for updates, it was the carriers issue. Since the 1 year warranty expired on Nov 30 they were not going to do anything.
Click to expand...
Click to collapse
Wow...
Sent from my SM-G928V using Tapatalk
billinaz said:
I went to update the S6 Edge + with an OTA update.
The update messed up and the phone reboots a few times then shows recovery mode.
ODIN recognizes the phone but it will not finish a firmware flash. It stops at NAND write start
The Samsung rep at Best Buy tried several times using the software he had available, but he was not able to get it working.
Any ideas?
Click to expand...
Click to collapse
I'm right there with you. My brother's phone failed the last OTA and his is out of warranty. They accused him of trying to root the phone - haha.
I don't mean to hijack your thread but I created a thread with a bit more of what I'm trying to do to remedy this situation - I'm seeking the latest update in which I can ODIN and see if that helps.
I'm looking for MMB29K.G928VVRS3BPL4 if anyone finds a copy.
I can't find it anywhere since it's so new and just went OTA.
https://forum.xda-developers.com/ve...py-g928vvrs3bpl3-how-to-kill-corrupt-t3532217
I just used smart switch on my computer and had no problems..
eaze222 said:
I just used smart switch on my computer and had no problems..
Click to expand...
Click to collapse
I feel like I've been down this route.
Were you in the OS when you launched Smart Switch? How'd you do it? What's the trick?
I am in a boot loop, I can get to download mode and that's about it. I can't seem to get the time in for Smart Switch to recognize the device.
Idk... didn't do anything special just plugged my phone into the computer it recognized it and said that there was an update available and I proceeded with the prompts... sorry wish I could help you more... oh and by the way I was in the os...
dbilodeau said:
I'm right there with you. My brother's phone failed the last OTA and his is out of warranty. They accused him of trying to root the phone - haha.
I don't mean to hijack your thread but I created a thread with a bit more of what I'm trying to do to remedy this situation - I'm seeking the latest update in which I can ODIN and see if that helps.
I'm looking for MMB29K.G928VVRS3BPL4 if anyone finds a copy.
I can't find it anywhere since it's so new and just went OTA.
https://forum.xda-developers.com/ve...py-g928vvrs3bpl3-how-to-kill-corrupt-t3532217
Click to expand...
Click to collapse
Well after fighting with Verizon reps, I finally got one to go ahead and process a warranty exchange for me. It came in and the phone they caused to lock up went back in the box to them.......
I was able to get in using ODIN, but the newest firmware is not out and it would not load any previous version. The Samsung rep used his software and had access to the newest version but the phone would not flash to a working state, just a constant reboot with a message that it was upgrading.....
billinaz said:
Well after fighting with Verizon reps, I finally got one to go ahead and process a warranty exchange for me. It came in and the phone they caused to lock up went back in the box to them.......
I was able to get in using ODIN, but the newest firmware is not out and it would not load any previous version. The Samsung rep used his software and had access to the newest version but the phone would not flash to a working state, just a constant reboot with a message that it was upgrading.....
Click to expand...
Click to collapse
So... The Samsung rep bricked your replacement?
Sent from my SM-G928V using Tapatalk
billinaz said:
Well after fighting with Verizon reps, I finally got one to go ahead and process a warranty exchange for me. It came in and the phone they caused to lock up went back in the box to them.......
I was able to get in using ODIN, but the newest firmware is not out and it would not load any previous version. The Samsung rep used his software and had access to the newest version but the phone would not flash to a working state, just a constant reboot with a message that it was upgrading.....
Click to expand...
Click to collapse
That's so reassuring!
---------- Post added at 05:19 AM ---------- Previous post was at 05:16 AM ----------
eaze222 said:
Idk... didn't do anything special just plugged my phone into the computer it recognized it and said that there was an update available and I proceeded with the prompts... sorry wish I could help you more... oh and by the way I was in the os...
Click to expand...
Click to collapse
Interesting. Good to know, regardless.
I can get to Download Mode, go to Smart Switch and try a recovery but I enter my model number (SM-G928V) and it accepts that... and then it won't accept ANYTHING for an S/N!
What'd you enter for an S/N? I'm not asking for your S/N specifically - I"m just wondering what Smart Switch is demanding.
NOTHING WORKS! I have the original packaging in front of me, I've tried every code on the damn box - I originally thought it was the IMEI but NOPE!
I don't get it! So frustrating! Does anyone think Smart Switch not accepting an S/N has anything to do with the Verizon rep taking my SIM card out of my phone and....keeping it? My brother went back to his old S4 while I tried to fix his S6. It used a different sized SIM card. The fking rep took the S6's SIM card out and kept the damn thing and then put a new SIM card in my brother's S4.
Is the S/N somehow tied to the SIM card and w/o the SIM card Smart Switch doesn't know what's up?
Anyone?
dbilodeau said:
That's so reassuring!
---------- Post added at 05:19 AM ---------- Previous post was at 05:16 AM ----------
Interesting. Good to know, regardless.
I can get to Download Mode, go to Smart Switch and try a recovery but I enter my model number (SM-G928V) and it accepts that... and then it won't accept ANYTHING for an S/N!
What'd you enter for an S/N? I'm not asking for your S/N specifically - I"m just wondering what Smart Switch is demanding.
NOTHING WORKS! I have the original packaging in front of me, I've tried every code on the damn box - I originally thought it was the IMEI but NOPE!
I don't get it! So frustrating! Does anyone think Smart Switch not accepting an S/N has anything to do with the Verizon rep taking my SIM card out of my phone and....keeping it? My brother went back to his old S4 while I tried to fix his S6. It used a different sized SIM card. The fking rep took the S6's SIM card out and kept the damn thing and then put a new SIM card in my brother's S4.
Is the S/N somehow tied to the SIM card and w/o the SIM card Smart Switch doesn't know what's up?
Anyone?
Click to expand...
Click to collapse
Your serial number shows on your screen in download mode.
Sent from my SM-G928V using Tapatalk
phiftyopz said:
So... The Samsung rep bricked your replacement?
Sent from my SM-G928V using Tapatalk
Click to expand...
Click to collapse
Well an update did, Samsung said they do not provide any OTA updates, and blamed it on the carrier.
billinaz said:
Well an update did, Samsung said they do not provide any OTA updates, and blamed it on the carrier.
Click to expand...
Click to collapse
Of course they did. Anything to take the blame off of them. All the carrier can do is update carrier settings and that's it. There's no way the carrier is the one to blame since they have no access to the core system of Android, therefore the only person to blame is Samsung themselves.
Sent from my SM-G928V using Tapatalk
Related
Hey I've been looking through all the other threads for the past few days and nothing has helped. My normal network is orange but a few days ago i believe it was after i flashed neat ROM i couldn't connect to my network i tried a few different sim cards in there but some worked and some didn't, now today i flashed Miui android and the sim cards that used to work don't now.. I've contacted orange and they are sending me a new sim card. I've tried flashing stock ics and gingerbread also stock orange firmware, IMEI is the same as under the battery.
Is it..
Blacklisted?
Hardware?
EFS?
Thanks in advance
Did you try this already?
Yeah, sorry should have said, this was the first thing i tried
Before contacting Orange, Did you try your sim in another phone or try reinstalling Original Orange firmware.
Going from one custom rom to another custom rom because of the problems you were getting, will more than likely create more problems.
From recovery, data/factory reset. advanced wipe delvik cache. Mounts and Storage format system and data.
Use Odin to reinstall latest firmware or the original firmware that came with your phone.
Then make a nandroid backup. Plus backup your EFS.
Once its all working.. Then and only then.. try a custom rom.
Thanks for helping, but that has not worked, i also got my new sim in the post just now and that has not worked either.. :/
cashisback said:
Thanks for helping, but that has not worked, i also got my new sim in the post just now and that has not worked either.. :/
Click to expand...
Click to collapse
Sorry to hear that. If you have already tried original firmware and your imei is correct then it looks like it may have to go in for service.
Dont forget to use triangle away if your still on ICS to remove any binary counts or use USB jig with old bootloader. Then flash your original firmware back to your phone before sending it in though.
Sent from my GT-I9100 using Tapatalk 2
bored_stupid said:
Sorry to hear that. If you have already tried original firmware and your imei is correct then it looks like it may have to go in for service.
Dont forget to use triangle away if your still on ICS to remove any binary counts or use USB jig with old bootloader. Then flash your original firmware back to your phone before sending it in though.
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
I will not surrender yet! :L yeah i phoned orange again and they said my IMEI is blacklisted then said to phone t mobile and they said the same but to phone the place i bought it. thanks for your help though guys. hopefully they will unblock the IMEI or i reckon a refund is at hand!
cashisback said:
Hey I've been looking through all the other threads for the past few days and nothing has helped. My normal network is orange but a few days ago i believe it was after i flashed neat ROM i couldn't connect to my network i tried a few different sim cards in there but some worked and some didn't, now today i flashed Miui android and the sim cards that used to work don't now.. I've contacted orange and they are sending me a new sim card. I've tried flashing stock ics and gingerbread also stock orange firmware, IMEI is the same as under the battery.
Is it..
Blacklisted?
Hardware?
EFS?
Thanks in advance
Click to expand...
Click to collapse
Blacklisted surely Orange would have told you .
EFA unlikely if you have correct IMEI you can always restore your backed up EFS folder .
Hardware possible but as you have messed with roms my guess would be you have wrong CSC and not entered network settings manually .
jje
cashisback said:
yeah i phoned orange again and they said my IMEI is blacklisted then said to phone t mobile and they said the same but to phone the place i bought it. thanks for your help though guys. hopefully they will unblock the IMEI or i reckon a refund is at hand!
Click to expand...
Click to collapse
Sounds like you already had an idea that the IMEI was blocked from your first post. Sugesting that you have a fair idea that it was stolen. If not, I hope you get your money back. If on the other hand you knew!!, I and I imagine all the other members of this site wil help you no further. And I hope you get what you deserve!!!
Sent from my GT-I9100 using Tapatalk 2
If it was stolen it wasn't my fault it was CEX's fault for selling it to me, i reckon someone sold it to CEX either to claim insurance or it was stolen and then sold to CEX then me. I would rather get the IMEI unblocked instead of a refund do you know if they have the power to do that?
cashisback said:
If it was stolen it wasn't my fault it was CEX's fault for selling it to me, i reckon someone sold it to CEX either to claim insurance or it was stolen and then sold to CEX then me. I would rather get the IMEI unblocked instead of a refund do you know if they have the power to do that?
Click to expand...
Click to collapse
No they will not have the power to do that," that would make it a criminal offence, if it already is'nt ". Take your receipt back to the shop along with the phone and demand your money back.
Sent from my GT-I9100 using Tapatalk 2
bored_stupid said:
No they will not have the power to do that," that would make it a criminal offence, if it already is'nt ". Take your receipt back to the shop along with the phone and demand your money back.
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
Okay, thank you, will do, if i get money i may just have to invest in the GS3 in a couple of days. thank you for your help
Just turned on my phone for the first time today and started getting "Enter Network Lock Control Key." No service with AT&T. Huh?
This phone was working fine for the past two years without any problems but why now? I spent over an hour with AT&T and Samsung with no resolution. Said my phone was the unlocked international version so they couldn't offer any support and told me to "contact the original carrier" (there is none...).
My version is the latest stock Android ICS 4.0.4 XEU. Never flashed or updated or did anything like that to my phone. What now?
Alazarin said:
Just turned on my phone for the first time today and started getting "Enter Network Lock Control Key." No service with AT&T. Huh?
This phone was working fine for the past two years without any problems but why now? I spent over an hour with AT&T and Samsung with no resolution. Said my phone was the unlocked international version so they couldn't offer any support and told me to "contact the original carrier" (there is none...).
My version is the latest stock Android ICS 4.0.4 XEU. Never flashed or updated or did anything like that to my phone. What now?
Click to expand...
Click to collapse
You've got an AT&T S2? I777?
If so, you're in the wrong forum
gastonw said:
You've got an AT&T S2? I777?
If so, you're in the wrong forum
Click to expand...
Click to collapse
I have a GT-I9100 with the original stock XEU firmware that is now running ICS 4.0.4 stock. It's the original and international version. However, AT&T is my carrier. I bought the phone off of Expansys.
Update: Just tried in another SIM card from another carrier, and it still doesn't work. Also, I tried restoring the phone back to its default self by doing a full reset and still the same message. Now I know that it isn't a SIM issue but rather a phone issue. Strangely, my phone has been working for 2 years and suddenly decided to "network lock" itself on an unlocked/international phone.
Galaxysim unlock. It's free here, at xda.
Sent from the little guy
gastonw said:
Galaxysim unlock. It's free here, at xda.
Sent from the little guy
Click to expand...
Click to collapse
I cannot use it unless I root the phone. However, never mind. It's all fixed now as I was able to get it fixed at a local repair shop. They told me they used NsPro to "re-unlock" an unlocked phone (ironic, I know).
How much did they charge you?
Sent from the little guy
gastonw said:
How much did they charge you?
Sent from the little guy
Click to expand...
Click to collapse
$35 well spent. I was very stressed in not being able to use my phone and all its goodies.
You could have done it by yourself and for free.. oh well.. your choice..
yeah...it takes like 30 min + xda + patience.
Sent from the little guy
Help appreciated... I've searched and found some similar threads but nothing that quite covers this. Here's the story:
Mid 2012: bought new Note from ATT in New York. Never had an ATT SIM in it.
Took it home, bought a SIM unlock. Installed Seraphim Mesosphere, CWM recovery, Blaze modem. Worked perfectly on tmob SIM for the next few months.
October 2012: Moved to New Zealand. Removed tmob SIM. Installed NZ Telecom contract SIM. Worked perfectly for the next four months.
February 2013: one day I lost network connection. Rebooted. 'No SIM'. Aaaaargh!
Tried everything I can think of. SIM works fine in other phones. SIMs known to work in other phones don't work in the Note.
Done numerous factory resets, wipes of caches.
Reinstalled Blaze & Seraphim. Tried other ROMs. Tried other modems.
Fired up Odin and blew it all back to stock AT&T.
Reinstalled Blaze, CWM, Seraphim etc.
*nothing works*
Since the day it failed it's never once hinted at recognising the SIM or talking to the network.
Is there *anything* else I could try before I blame the hardware and try getting the SIM module replaced?
Thanks
Mike
Did it work on the stock att after Odin? I assume no since you didn't mention....but never assume.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Bubbajoe40356 said:
Did it work on the stock att after Odin? I assume no since you didn't mention....but never assume.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Click to expand...
Click to collapse
Nope, since the day it suddenly stopped working nothing worked - including stock att. Prior to that it was 100% reliable. Something catastrophic seems to have happened.
(and the bloody captchas are too hard; took me 4 attempts to post this!)
Mike
My money would be on hardware issue if it didn't work after odin
Advice on "No SIM"
Mike,
Have you considered using the KIES tools menu to do a full firmware upgrade and initalization? That will wipe all your data and previous software changes and give you a pristine AT&T loadout. All you need is your model number and the serial number found beneath the battery. As a precaution, check that you have the latest version of KIES, and use only an OEM USB cable.
Check back and let us know if that worked.
zancro said:
Mike,
Have you considered using the KIES tools menu to do a full firmware upgrade and initalization? That will wipe all your data and previous software changes and give you a pristine AT&T loadout. All you need is your model number and the serial number found beneath the battery. As a precaution, check that you have the latest version of KIES, and use only an OEM USB cable.
Check back and let us know if that worked.
Click to expand...
Click to collapse
Thanks zancro that's one thing I've never done. I'll investigate the method and have a hack at it!
zancro said:
Mike,
Have you considered using the KIES tools menu to do a full firmware upgrade and initalization? That will wipe all your data and previous software changes and give you a pristine AT&T loadout. All you need is your model number and the serial number found beneath the battery. As a precaution, check that you have the latest version of KIES, and use only an OEM USB cable.
Check back and let us know if that worked.
Click to expand...
Click to collapse
Well I'm struggling with KIES.
I'm referring to this thread:
http://forum.xda-developers.com/showthread.php?t=1731654
Which says:
2) Launch Kies on your desktop (full version)
4) Choose Tools, Firmware upgrade & initialization
a) While in download mode, pull battery and enter the S/N & model name (ALL CAPS!!)
My KIES (the latest version, 2.0.0.13023_0 for OSX) has the following in Tools menu:
Emergency Firmware Recovery
Firmware Upgrade Settings
Install Driver
Yes I installed driver
Going to Emergency Firmware Recovery produces an empty list (and a button offer recovery with a recovery code, which I don't have); the KIES 'connected devices' list shows 'connecting...'
No place to enter S/N & model.
Yes I've rebooted, put phone in and out of download mode etc., and used a couple of different cables, both of which work fine with Odin.
Help?
Belay my last post; I've dusted-off an old windoze laptop and installed KIES for windoze; it appears to have additional functionality the OSX version doesn't
Did the full factory restore as described.
Still 'No SIM'.
Hardware.
Thanks folks.
firemanNY said:
Belay my last post; I've dusted-off an old windoze laptop and installed KIES for windoze; it appears to have additional functionality the OSX version doesn't
Did the full factory restore as described.
Still 'No SIM'.
Hardware.
Thanks folks.
Click to expand...
Click to collapse
I think there might be an issue with the SIM holder on at least certain of these phones. I recently swapped my original Note because the power button got stuck. The first replacement (through ATT Warranty exchange) had issues unrelated to the SIM. However, the next replacement (two days later) had a SIM issue and the next replacement I got (last Friday) also had SIM issues. I replaced the SIM at an ATT Store on Saturday and still had issues and the people in the store told me that it was not the SIM card, but a hardware issue, but still gave me a new SIM. Last night, Warranty Exchange agreed to send me my 4th Note replacement in less than two weeks. Hopefully this one will not have any problems.
Multiple Exchanges
ptgptg said:
I think there might be an issue with the SIM holder on at least certain of these phones. I recently swapped my original Note because the power button got stuck. The first replacement (through ATT Warranty exchange) had issues unrelated to the SIM. However, the next replacement (two days later) had a SIM issue and the next replacement I got (last Friday) also had SIM issues. I replaced the SIM at an ATT Store on Saturday and still had issues and the people in the store told me that it was not the SIM card, but a hardware issue, but still gave me a new SIM. Last night, Warranty Exchange agreed to send me my 4th Note replacement in less than two weeks. Hopefully this one will not have any problems.
Click to expand...
Click to collapse
Wow! Weren't you tempted to ask for a Note II as compensation for all the mental anguish?
zancro said:
Wow! Weren't you tempted to ask for a Note II as compensation for all the mental anguish?
Click to expand...
Click to collapse
they will gladly give you a note 2, (refurbished) in exchange for $199 of your money......but otherwise...it's not happening...
got my warranty note 3 hours ago......ask me how i know....LOL.....g
gregsarg said:
they will gladly give you a note 2, (refurbished) in exchange for $199 of your money......but otherwise...it's not happening...
got my warranty note 3 hours ago......ask me how i know....LOL.....g
Click to expand...
Click to collapse
Damn. Hardware failure. Hello.... AT&T .... You got a deal for Bubba
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
So whats the big deal of tripping knox?
I was thinking about it throughout the day and could not come to a conclusion as to why one would want to keep it at 0x0.
My phone is insured with Sprint's monthly insurance plan. If anything goes wrong, I can bring it into Sprint and they will attempt to fix or replace it. So what's the big deal of knox?
They may refuse to service your phone if they so desire but this is dependent on them checking for it and ultimately caring whether or not you have the Knox flag tripped. Personally I'm with you, I could care less and rooted my phone within the first 30 minutes I had it. :thumbup:
Sent from my SM-N900P using Tapatalk 2
Has anyone called Sprint to see what there policy is regarding the matter?
lopies said:
Has anyone called Sprint to see what there policy is regarding the matter?
Click to expand...
Click to collapse
I doubt sprint would care. To get this phone I used the new One up program and had to give them back my s3 and it was rooted with a custom ROM on it
Sent from my SM-N900P using Tapatalk 2
I've read several posts where sprint users have sent in their GN3's for various bricks they've caused and not had any issue that they've reported...that I've read at least. I'm not too concerned. If they check and tell me no...I have insurance on it...so I'll just run the *amn thing over with my car and pay the stupid deductible and get a new one in the worse case scenario
twe90kid said:
So whats the big deal of tripping knox?
I was thinking about it throughout the day and could not come to a conclusion as to why one would want to keep it at 0x0.
My phone is insured with Sprint's monthly insurance plan. If anything goes wrong, I can bring it into Sprint and they will attempt to fix or replace it. So what's the big deal of knox?
Click to expand...
Click to collapse
If you look up Samsung's KNOX page it seems clear that it is a security feature. Hacked phones could be a vulnerability to a secure business.
Sent from my SM-N900P using xda app-developers app
I told the sprint guy I rooted my phone when my wife bought hers and when I came in to upgrade mine he didn't hesitate to trade it in. He even asked if it as still rooted. I actually gave it to my daughter instead but he asked if I was going to root my note and I said most likely... He could care less..
Totes ma goats sent from ma notes
IM Bout TO ROOT MY phone Now since It doesnt MATTER
Sent from my SM-N900P using Tapatalk
Sprint has an "open" policy. We aren't trained to look for root, I can't speak for the techs. But honestly, if your a **** and try to lie to me I'll send you to a tech.. tell me you are rooted and you bricked the phone.. I'll order you another... I bricked my phone and I had mine replaced.. I even told my manager how I bricked it.. most reps don't even know how to get into recovery..
Sent from the phone that says N3!
if you are with sprint, if you read the Sprint TOS that you signed when you got the phone it says that rooting will not void your warranty they just ask that u put it back to stock when upgrading or having service done to it. Who has ever went to upgrade their phone and the rep put it in to download mode to check something like that? And when I had my s2 rooted and needed service on the ear piece I just left cm 10 and all my stuff just the way it was and they never said anything to me about it.
Sent from my SM-N900P using XDA Premium 4 mobile app
Bricked with 0x0
Sprint refused to service my phone today even with the Knox Flag set as 0x0. I had it stock rom rooted and I was having issues with certain apps. I did a factory reset and still had issues. I tried using Kies to restore and now I have a useless device that says firmware upgrade encountered an issue. Please select recovery mode in Kies and try again. Does anybody have any suggestions? I took it into Best Buy to a Samsung rep was and he couldn't even fix the issue. Literally want to cancel sprint after this.
girron said:
Sprint refused to service my phone today even with the Knox Flag set as 0x0. I had it stock rom rooted and I was having issues with certain apps. I did a factory reset and still had issues. I tried using Kies to restore and now I have a useless device that says firmware upgrade encountered an issue. Please select recovery mode in Kies and try again. Does anybody have any suggestions? I took it into Best Buy to a Samsung rep was and he couldn't even fix the issue. Literally want to cancel sprint after this.
Click to expand...
Click to collapse
Do you have Sprint insurance? Since Sprint wants to be a$$holes two can play at that game. Pull the battery and tell them you lost it. Pay the $200? deductible for a new one and sell the other one on eBay. New phone and make a profit off the screwed up phone. You didn't hear this from me....
Sent from my SM-N900P using Tapatalk 2
girron said:
Sprint refused to service my phone today even with the Knox Flag set as 0x0. I had it stock rom rooted and I was having issues with certain apps. I did a factory reset and still had issues. I tried using Kies to restore and now I have a useless device that says firmware upgrade encountered an issue. Please select recovery mode in Kies and try again. Does anybody have any suggestions? I took it into Best Buy to a Samsung rep was and he couldn't even fix the issue. Literally want to cancel sprint after this.
Click to expand...
Click to collapse
What reason did they give for refusing to service your phone?
I have never been refused service or upgrade and this is my 5 th phone since getting the epic 1 and all have been rooted
Sent from my SM-N900P using XDA Premium 4 mobile app
mvansomeren said:
What reason did they give for refusing to service your phone?
Click to expand...
Click to collapse
The tech looked at picture on the phone (the phone yellow triangle and computer) said it was bricked and I "must have tried to root". He did not even actually look at the phone as the KNOX counter was still 0x0. That store everyone was a POS and just walked off and completely ignored me. I told them too that I had only had the phone for 5 days and they said that they couldn't touch the phone because they would get in trouble with Sprint. So yesterday I took it into another Sprint repair store and they had to add insurance on it for me to swap it out with a new one. Pretty lame but at least I have a phone that works now.
girron said:
The tech looked at picture on the phone (the phone yellow triangle and computer) said it was bricked and I "must have tried to root". He did not even actually look at the phone as the KNOX counter was still 0x0. That store everyone was a POS and just walked off and completely ignored me. I told them too that I had only had the phone for 5 days and they said that they couldn't touch the phone because they would get in trouble with Sprint. So yesterday I took it into another Sprint repair store and they had to add insurance on it for me to swap it out with a new one. Pretty lame but at least I have a phone that works now.
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Which puts me correct to say that as long as you have Sprint insurance you should get it replaced if anything happens. So rooting and knox trigger shouldn't matter.
Sent from my SM-N900P using Tapatalk
girron said:
Sprint refused to service my phone today even with the Knox Flag set as 0x0. I had it stock rom rooted and I was having issues with certain apps. I did a factory reset and still had issues. I tried using Kies to restore and now I have a useless device that says firmware upgrade encountered an issue. Please select recovery mode in Kies and try again. Does anybody have any suggestions? I took it into Best Buy to a Samsung rep was and he couldn't even fix the issue. Literally want to cancel sprint after this.
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You gotta re flash a recovery. At least that's what happened to me.
Kies won't be able to recover this.. my phone didn't get recognized by my pc.
Sent from my SM-N900P
Excuse the typos
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Gellenole said:
You gotta re flash a recovery. At least that's what happened to me.
Kies won't be able to recover this.. my phone didn't get recognized by my pc.
Sent from my SM-N900P
Excuse the typos
(╯°□°)╯︵ ┻━┻
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Do you have a link to the stock recovery?
Sent from my SM-N900P using Xparent Skyblue Tapatalk 2
Did you try PC Odin flashing the newly released mj4 full tar.md5? After that finishes, and the phone boots up, do a full factory reset within the phone OS (not in custom or stock recovery). If you can get it into download mode, then you should be able to full flash it back to stock. It won't reset the counter but it should get the phone working.
monty_python said:
Do you have a link to the stock recovery?
Sent from my SM-N900P using Xparent Skyblue Tapatalk 2
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Sorry I don't I flipped knox after 2 hours of getting the phone. So I'm using TWRP
I was out of town and ignoring the notification to install an att update. I was in and out of wifi at my hotel and I think it downloaded about 9% of the official update. When I got home and under reliable wifi I decided to do the update. When I came back to the phone about 10 min later i had a blue screen with the message System software not authorized by AT&T has been found on your phone please take to nearest AT&T store. I called att they conference called with Samsung and sent me to ubreakifix to look at it. They were able to get in download mode and the knox wasn't tripped but it only said Official Samsung in one of the 2 places the tech said it should (i think the binary didn't say official Samsung but I only saw it briefly). I have only had this phone for 2 months. It is NOT rooted. It wouldn't go into recovery Any thoughts?
evrt said:
I was out of town and ignoring the notification to install an att update. I was in and out of wifi at my hotel and I think it downloaded about 9% of the official update. When I got home and under reliable wifi I decided to do the update. When I came back to the phone about 10 min later i had a blue screen with the message System software not authorized by AT&T has been found on your phone please take to nearest AT&T store. I called att they conference called with Samsung and sent me to ubreakifix to look at it. They were able to get in download mode and the knox wasn't tripped but it only said Official Samsung in one of the 2 places the tech said it should (i think the binary didn't say official Samsung but I only saw it briefly). I have only had this phone for 2 months. It is NOT rooted. It wouldn't go into recovery Any thoughts?
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Man, talk about a bad situation. I would try itekimei .com. Buy the unlocked package for $30. He will be able to flash your factory firmware back to the way it was. Granted you can get into recovery and download modes.
I wouldn't turn to At&T for that type of help. Carriers are usually pretty stupid when it comes to stuff like this. At least with my experience with t-mobile for 17 years.
* I should add I recently used itekimei .com for two galaxy s9+'s with success for CDMA carriers, I.E. verizon. But part of that process is flashing back your original firmware, which should be no problem for AT&T and t-mobile. They have access to the actual Samsung tools, they can do just about anything when it comes to flashing firmware. Which in your case, sounds like your best alternative.
I took it to the ubreakifix (authorized Samsung repair) They said they were going to call Samsung, if they gave them the go ahead it will be fixed under warranty, which it should in the first place, or they'd charge me $40 to flash back to factory.
evrt said:
I took it to the ubreakifix (authorized Samsung repair) They said they were going to call Samsung, if they gave them the go ahead it will be fixed under warranty, which it should in the first place, or they'd charge me $40 to flash back to factory.
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And Itekimei will do it for $30, plus it will be carrier unlocked if you ever needed that. But he does the same process in the end, flashes back your factory firmware. So six one, half a dozen another. But with samsung, I don't think they will leave you carrier unlocked after they reflash your firmware.
But your right, it should be fixed under warranty. If that's an option for you that you want to take, then take it. I don't know how long they will take, the guy at itek takes about an hour to do the process. They have access to the same tools samsung does to flash phones, at least they claimed to me.
Thanks for the info, that will definitely be plan B.
evrt said:
Thanks for the info, that will definitely be plan B.
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No problem, but yeah that sounds like your solution anyways, is to have someone flash back your firmware. That will solve your problem.
ubreakifix couldn't fix it, they called samsung and they claim I rooted it. I DID NOT ROOT. used the help of iTekIMEI and he tried to flash stock firmware, he was unable to get it going too. Called Samsung directly they want me to send it in for analysis, sounds like they don't believe me either about not rooting.