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Hello. I just got my Zenwatch 2 a week or so ago and I love it. I came from a Garmin Vivosmart, so the fitness tracking means a lot to me.
I've noticed that my step counter is way, way off. It should be about double what it is. I'll walk on purpose and it won't update whatsoever on my watch.
Anyone else having this issue or know a fix?
Thanks so much!
Did you install the watch update thatgot pushed out a few weeks ago? I've been noticing something similar since then
gumbyx84 said:
Did you install the watch update thatgot pushed out a few weeks ago? I've been noticing something similar since then
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I only got the watch 6 days ago. I'm guessing I have the latest update. Have you found a solution?
worshipfulone said:
I only got the watch 6 days ago. I'm guessing I have the latest update. Have you found a solution?
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Sadly no. It hasn't happened a lot. Last tinge it did it was this weekend.
After two factory resets, it seems to be working. Hoping it stays that way
Thanks for your input. Appreciate it.
Sent from my SM-G928T using XDA Free mobile app
I am having the same issue, sometimes the watch counts my steps other times it does not and I have done a few factory resets with it still not working consistently. Does anyone have any suggestions?
If I restart the phone and watch, it usually resets and starts counting. I have also had to force stop the Android Wear and the ZenManager apps. That usually gets it going.
This is the one thing I don't like about this watch and I rely on it a lot. Very frustrating.
Sent from my SM-G928T using XDA Free mobile app
Just bought a second hand Zenwatch 2 and it seem have problem with steps count.
It seem count only half value from others device : my pebble time and my Fitbit one. Very strange.....
I also just bought this watch and would love to know if there is a fix to this issue. I really rely on this being accurate.
And it is very strange because if I start an exercice (running) the steps count is right, same count than my Fitbit or Garmin.
Seem just have no right count for daily tracking. I think it count only if there are a certain continuous steps number ? Ex if you walk 5 steps, stop, 15, steps, stop...... these steps are not counted.
Just wonderingif this is a common problem with all that own the watch or if WE are doing something wrong.
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Wore yesterday with a Pebble Time that I've tested previously as being very accurate. Zenwatch 2 showed almost half the steps as the Time. I've worn the MS band 2, Vivosmart HR, Fitbit Blaze, and a few other watches in the last few months. All the step counts were at least close enough to be considered "working." The Zenwatch 2 isn't even close. The pedometer function shouldn't be too hard to get working in a $140 watch.
$5 pedometers work. Very frustrating.
cruecu said:
Wore yesterday with a Pebble Time that I've tested previously as being very accurate. Zenwatch 2 showed almost half the steps as the Time. I've worn the MS band 2, Vivosmart HR, Fitbit Blaze, and a few other watches in the last few months. All the step counts were at least close enough to be considered "working." The Zenwatch 2 isn't even close. The pedometer function shouldn't be too hard to get working in a $140 watch.
$5 pedometers work. Very frustrating.
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I don't understand how there aren't more complaints and not one fix registered on the Net. I'm taking mine back for a Samsung Gear 2 neo. Sad b/c I love the watch otherwise.
Sent from my SM-G920P using XDA Free mobile app
Yes, very strange, some posts about this issue but but just 3 or 4 users.....
I have an LG-G, LG-R, SW3, Gear2_Wear and the Zenwatch 2 is the only one with wrong steps count....
Even on the watch itself, the wellness app reads 3913 steps and Google fit (on the watch) reads 2797 steps. How are they not reading the same sensor? Awful. I don't think the potential of Android Wear 2.0 and voice call ability is worth the trade off of absolutely no fitness tracking. I think I'm going back to my reliable Pebble Time that always "just works." Pebble health is always getting better too.
This watch definetly lose from 25% to 50% steps. It counted 1400 steps on the distance 1.8 km and I'm sure that my steps are generally less then 1 m.
Does this watch count the steps automatically or do you require hitting start each morning?
Which app are you using? I've found that the ZenFit app to be very unreliable for steps (I only use it for the sleep tracking function). The Google Fit app seems to be much more accurate, and the combination of the ZenWatch 2 and my Nexus 6 phone is very accurate for total step count.
My step count is working sort of. On my Zenwatch 2 I use the Glance watch face. As I type this the watch shows I've taken 2947 steps. On my phone, Fit says 4295 steps and the Asus Zenwatch app says 2847 steps? So, the watch and the Asus app are close but not identical. Fit is out in left field. Shouldn't the watch agree with one of the apps? Or does the watch do it's own counting?
I personally wear a fitbit charge 2 on my right wrist and my zenwatch on my left wrist. My zenwatch has counted 1,600 steps and my fitbit has counted 3000 steps. I guess wellness just doesnt count steps very well.
So as many of you noticed, our 360 2nd gen lags like crazy and is not fluid when always on screen is on.
what i've noticed is that it did this a lot when my note 4 was on 5.0.1...but then i downgraded to 4.4.4 kitkat, and it stopped. for like a full week of always on screen, my 360 never lagged when it was on. it was always just as fluid with that nice 60fps animation style.
then i put 5.0.1 back, and bam, lag city. now i just got the 5.1.1 update for it, so i'll see if it lags, but yeah, it's very interesting that the android version was what was causing lag for me anyway.
anyone else's thoughts?
Mine lags regardless.
I am quite disappointed with my moto 360 because of the lag. I chose the 360 over the Gear S2 because of Android wear figuring that there would be more apps and watch faces available for android wear. But now im starting to wish I had gone with the Gear. Next to other smart watches my Moto looks very jerky. Ive seen 1st generation smart watches with a lot less lag. Really hope Moto can fix this soon or I'm gonna sell it and get a Gear
so, mine isn't lagging on always on screen on 5.1.1. it did for like an hour. then after doing theatre mode a few times, it stopped. now it's as smooth as always with always on screen. weird.
Sent from my Samsung Galaxy Note 4
LeeHughes-S6 said:
I am quite disappointed with my moto 360 because of the lag. I chose the 360 over the Gear S2 because of Android wear figuring that there would be more apps and watch faces available for android wear. But now im starting to wish I had gone with the Gear. Next to other smart watches my Moto looks very jerky. Ive seen 1st generation smart watches with a lot less lag. Really hope Moto can fix this soon or I'm gonna sell it and get a Gear
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dude, I felt the same way last year. last January android wear didn't seem too refined so i went with the gear 2. it was great, but tizen wasn't that smooth either. it worked well though. then I flashed wear to it and liked it a lot so i got the 360. I don't use the gear as much anymore.
Sent from my Samsung Galaxy Note 4
delete me
justyourimage said:
Reports like this make me still stay away from the M360 even though I really like how it looks and the basic idea of it.
Seems like Smartwatches are still in kindergarden. Either looking like horrible shoeboxes or are lagging like crazy.
Thought I'd really like the idea of developing a kernel for it and see if it could be improved or not.
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there has to be, because it's a problem where it's a power saving mode that's kicked in 100% of the time with always on screen, but turning theatre mode on and off will fix it. for example, i can go forever without lagging with always on screen, but it seems if i disconnect from phone, like i walk away, then come back, and i get a notification, that might send it into that lag mode. then i have to turn theater mode on then off for it to be fine again. it's really weird. certain things trigger it.
Im finding that even doing the theatre mode toggle isn't fixing it now. Gonna have to try a factory reset, really not happy with my m360 2015
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LeeHughes-S6 said:
Im finding that even doing the theatre mode toggle isn't fixing it now. Gonna have to try a factory reset, really not happy with my m360 2015
Sent from my SM-G920F using Tapatalk
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Chap on Reddit says disabling Moto Body solved it for him - I haven't really experienced much lag, so not sure if this will make any difference for you folks, but worth a try:
https://www.reddit.com/r/moto360/comments/43btuw/always_on_lag_gone_wo_moto_body/
Kinsman-UK said:
Chap on Reddit says disabling Moto Body solved it for him - I haven't really experienced much lag, so not sure if this will make any difference for you folks, but worth a try:
https://www.reddit.com/r/moto360/comments/43btuw/always_on_lag_gone_wo_moto_body/
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It has made a little difference. Tried a factory reset last night and it was still lagging afterwards. I'll see how it goes with moto body disabled. Thanks.
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I totally agree with Chap on Reddit. After unistalling MotoBody from the pone and disabling Motobody on watch as well, then rebooting. Watch's behavior is completely different. Now is faster tan before, zero lags and everything work fine.
Thanks Chap
I'm gonna try to disable it and enable google fit.. just sucks you need fit on watch and phone to get heart rate working.. whereas you don't need body on phone for it to work.
Sent from my Samsung Galaxy Note 4
wait, how do we completely disable it on watch?
Sent from my Samsung Galaxy Note 4
lol nope doesn't work at all. once it goes into ambient mode and comes back, the lag returns. I deactivated body and used fit and within 5 minutes it lagged out like crazy again! oh well, back to moto body.
Sent from my Samsung Galaxy Note 4
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I don't think that it's a memory leak. It should be a bug in the power saving routine in the kernel, because it totally makes sense to lower the refresh rate on ambient mode. It looks like it sometimes doesn't ramp up the refresh rate again when the screen goes on. We just can hope that it's fixed with the marshmallow ota or we are doomed as Moto (Lenovo) doesn't care.
jayochs said:
lol nope doesn't work at all. once it goes into ambient mode and comes back, the lag returns. I deactivated body and used fit and within 5 minutes it lagged out like crazy again! oh well, back to moto body.
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Walhalla said:
I don't think that it's a memory leak. It should be a bug in the power saving routine in the kernel, because it totally makes sense to lower the refresh rate on ambient mode. It looks like it sometimes doesn't ramp up the refresh rate again when the screen goes on. We just can hope that it's fixed with the marshmallow ota or we are doomed as Moto (Lenovo) doesn't care.
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Changelog from Motorola for incoming update:
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/110088/p/2815,9542
Of particular interest under 'Performance Improvements':
"Fix for the 30 fps display issue that occurred when the watch exited the always-on screen mode"
Great find. :good: So they cared and have just not responded with the correct answer: "It will be fixed with an upcoming update". They should work at their communication with their customers
holy crap awesome find! this is great. I'm so glad they finally fixed the bug!
anyone get the update yet?
Sent from my Samsung Galaxy Note 4
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I work 12 hour shifts on my feet, so even on my slower days I am pretty comfortably at my goal of 10k steps by mid afternoon and usually end the day with 15-18k. the last two days however I struggled to hit 10k by the end of my shift. I normally come home and throw my 360 sport on the charger and switch to my Huawei watch; yesterday I noticed that my step counting returned to normal after switching watches and then today I didn't even get to 8k on a day where I feel like I should have been closer to 15k. the only thing I can think that charged was my 360 got updated to 1.5. has anyone else experienced something similar? FYIW I'm using Google fit, not moto body.
I have also noticed a dramatic reduction, I am using fit as well. Perhaps it would be interesting to compare with moto body, when I used that before, the results were always similar give or take a hundred or so steps.
day 3 at work, 9 hours in and haven't cracked 5k. should probably be around 8-9 conservatively right now. gonna switch back to the sw3 tomorrow and see how it goes
kellybrf said:
I work 12 hour shifts on my feet, so even on my slower days I am pretty comfortably at my goal of 10k steps by mid afternoon and usually end the day with 15-18k. the last two days however I struggled to hit 10k by the end of my shift. I normally come home and throw my 360 sport on the charger and switch to my Huawei watch; yesterday I noticed that my step counting returned to normal after switching watches and then today I didn't even get to 8k on a day where I feel like I should have been closer to 15k. the only thing I can think that charged was my 360 got updated to 1.5. has anyone else experienced something similar? FYIW I'm using Google fit, not moto body.
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I'm glad I'm not the only one! My step counts have DRASTICALLY decreased. Today we' took the dog for a walk, walked all over at a car show, cleaned the house, and I'm at 1,200 steps??!? My wife's fitbit is registering 6,500. Grrrr!
there are a few people having the issue on the Motorola forum too, but no fix. it seems to be OK when you're doing an activity, like when I'm very active it's fine, but the small things don't get counted. for example, I wear it to sleep and wake up with 0 steps, even though I get up to pee once or twice during the night.
hey guys,
My wife has the 360 2nd as well. She was complaining about this as well so I came here to look to see if anyone else is having the same problem, and we indeed are...
What can we do? Is there way to rollback the update?
She has a fitbit, and wore both on the same arm today and one shows the accurate 7-8K steps, where google fit has about 5300 and moto app had like 2k.
Any ideas? Rollback until 2.0 is the only thing I can think of. Not sure how to do i though.
one of the guys on the moto forum said he talked to moto cust service and they just rma'd the watch
kellybrf said:
one of the guys on the moto forum said he talked to moto cust service and they just rma'd the watch
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Sucks to be him. I had to rma my initial 360 gen 2 and it took me 2 and a half months to get it back.
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Possible solution
I had the same issue, after the latest update. I decided to check what Androids treatment of the Body App was and whether it was setup to ignore optimisations like the Android Wear app. It wasn't, so checked it and the step count is now back to before the update. Strangely my battery life has increased also.
Settings --> Apps --> Menu --> Configure Apps --> Ignore optimisations --> Moto body needs to be checked.
This was carried out on a stock LG G4
speric007 said:
I had the same issue, after the latest update. I decided to check what Androids treatment of the Body App was and whether it was setup to ignore optimisations like the Android Wear app. It wasn't, so checked it and the step count is now back to before the update. Strangely my battery life has increased also.
Settings --> Apps --> Menu --> Configure Apps --> Ignore optimisations --> Moto body needs to be checked.
This was carried out on a stock LG G4
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interesting, but I've never had body installed
so I went as far as wearing two watches on Friday, my 360 sport and sw3. I paired my 360 with my Nexus 7 and set fit to a different account so they would be completely different. the Sony counted just over 19,500 steps, whereas the 360 finished the day just shy of 13k. armed with hard numbers I called moto yesterday. tier 2 said I could send it in for repair but couldn't tell me what they would repair since it seems related to software, or I could pay $25 for a replacement. tier 3 is going to call me tomorrow.
kellybrf said:
so I went as far as wearing two watches on Friday, my 360 sport and sw3. I paired my 360 with my Nexus 7 and set fit to a different account so they would be completely different. the Sony counted just over 19,500 steps, whereas the 360 finished the day just shy of 13k. armed with hard numbers I called moto yesterday. tier 2 said I could send it in for repair but couldn't tell me what they would repair since it seems related to software, or I could pay $25 for a replacement. tier 3 is going to call me tomorrow.
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Don't send it in.
It's definitely a software problem. I work 8hrs/day (sometimes 12) and my job has me constantly moving around. I used to get between 14k and 30k steps per day. Now I'm getting 10k-12k. Same watch too.
There's nothing wrong with the hardware. They did something to the software, or they nerfed the way that the motion sensor counts steps. I'm wondering if they nerfed it to try and reduce inaccuracies caused by simply moving your wrist. (In other words, counting steps only, instead of counting wrist movements as steps). I'm not sure though. If this is the case, then it isn't working well.
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Moto worked with me a bit on this and I thought we were getting somewhere, but then kind of our of the blue they called to say they were closing the ticket but it works be addressed in a future update. in the meantime I went back to my sw3, which had been flawless. has this issue been fixed by chance? id love to use the 360 again
So I've heard that Lenovo Moto Z is the new daydream ready phone. Have you tried using it with daydream view? How is the performance? I also heard that this phone tends to overheat. Is it a problem when playing in VR?
I know the Pixel phones have been producing a lot of heat while using daydream. The reason for the heat is the amount of power required to run VR which causes the phone to throttle from all the heat being produced. You can expect about the same amount of heat considering the specs of the phone. I could imagine the Moto Z would perform about the same as the Pixel considering the Pixel only has a slightly over clocked version of the Snapdragon 820 used in the Z. Since people have just started receiving the Android N update for the Z more people should be able to comment on actual performance soon. Hope this somewhat helped.
I have the Moto Z and the daydream headset is on the way. I'll give a review on what I think when it arrives in a few days. And how long it takes to overheat (get the on screen overheating message). Anything else you want me to check out on it?
The daydream headset is good on the moto z. The biggest annoyance is that the headset allows some light to come in on the side. I imagine this will vary for each person based on head/face shape. I've played with it multiple times for 30+ minutes. I never got the message about getting too hot. But every time I took it out the phone was way too hot to hold. I mean it would probably burn your hand if you held onto it. Which kind of worries me. But I would set it down and not use for for 15+ minutes and it would be back to normal. The headset/remote is better than a google cardboard. But the app/game selection is not as good and the samsung gear vr. But may get there over time. There is very few apps/games available. I did see both netflix and hulu are on it but didn't try either one yet. The battery usage was less than 10 percent for the 30 minutes or so I used it for.
If google keeps pushing it. It will be a worthwhile purchase in 6 months to a year. But if you buy one now just expect a better google cardboard experience.
I agree, daydream app is very buggy due to heat issue. I used youtube app for vr and the phone was normal, but using youtube vr app inside daydream for 30 minute causes extreme heat that can burn your hands! I highly not reccommend using daydream app for now bc it could cause serious damage to the battery.
I have tried, I feel that it's zoomed in too much.
For example in netflix, I almoust don't see the the whole tv. But also in other apps some menus is partly outside the view.
I made a post about it on reddit in the daydream forum (not allowed to post links here, so you have to find it your self, title is "Daydream on Moto Z too zoomed in")
Yeah, the heat issue was very scary. I've never had a phone get that hot in such a short period. I didn't know if the hardware is just getting pushed too hard or its a software problem. I'm hoping for the latter.
And if/when google comes out with a new version of the daydream view headset. They need to make it not so much "one size fits all". I have a cheap plastic cardboard that was only 15 bucks and has better adjustments and fit than the daydream view. I could stand it with the cardboard since it was so cheap.
But I will say the controller is very good. But it needs a button or two on the bottom/top edge. Or games are going to be very basic and probably not catch on. Unless they add the option to use a second daydream controller. Then oculus rift/htc vive style games can be made for it.
Strange, I have upgraded to Nougat on my Moto Z bit the Daydream app is still "incompatible with my device". Anyone know what's going on?
Thanks
Ken
I have a daydream headset lying around. Used it 2-3 times on my z force and now it's gathering dust... Novelty at best. It did work well with the phone though. Only issue I found was the mask's strap was hard to adjust so it would stay put.
I have Moto z and daydream . It gets hot but have never gotten the overheat warning. Use it while wife sleeps with Bluetooth headphones to watch Netflix or Hulu . And ignore the guy who says it's too zoomed in. You can adjust it within each app. For Netflix just look up at the ceiling and a menu allows size adjust for screen , and to let you move the screen so you can lay on your back while watching . Can do similar on Hulu . I recommend opening the apps separate without going through Google daydream though maybe that's the heating issue. But yea I've used daydream app for 5 hours strait and my phone didn't over heat.
Did anyone tried to use it with a custom rom or are you all talking about stock experience?
rionline said:
Did anyone tried to use it with a custom rom or are you all talking about stock experience?
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No one has any experience with custom roms and daydream?
Hey,
Curious as to if any one uses a smart watch with their Note 8, if so which one and how has the experience been?
jwat_10792 said:
Hey,
Curious as to if any one uses a smart watch with their Note 8, if so which one and how has the experience been?
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I've had a Gear S3 Frontier for some months with my Note 7. What's different is the battery life, already good on the Frontier, is even better paired with the Note 8. Hoping an update will come exchanging SVoice for Bixby. SVoice sucks, I never use it. The watch is excellent if you have to attend a lot of meetings. Checking notifications doesn't disrupt anything or draw stares.
jwat_10792 said:
Hey,
Curious as to if any one uses a smart watch with their Note 8, if so which one and how has the experience been?
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Ticwatch 2 works great and looks the best imo than any other smartwatch
Old school motto 360 gen 2. Perfectly in sync. Battery life on either device is stellar in my daily use.
I use the Gear s3 - love it - they go perfectly together.
I use the Gear 2. The original Gear and the Gear 2 are the only ones able to take pictures using the device's builtin camera. It's the feature that I use all the time when traveling. You can still find them available.
350julio said:
Ticwatch 2 works great and looks the best imo than any other smartwatch
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how's the battery life on the ticwatch 2? also can you reply to messages?
jwat_10792 said:
Hey,
Curious as to if any one uses a smart watch with their Note 8, if so which one and how has the experience been?
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Click to collapse
I have the Samsung Gear S3 LTE.
Its been great. I can't think of any negative experiences with it and it syncs flawlessly with S-Health.
krazieboy said:
how's the battery life on the ticwatch 2? also can you reply to messages?
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It's actually amazing even with the always on display you can get 2-3 full days out of it depending on how much you actually use it's features and yes you can with voice, you can also add quick replies and make phone calls through it's speaker
Gear S3 Frontier LTE
Using both Gear S2 Classic and Huawei Watch with Note 8. Both work fine.
I have the gear s3 paired with my s8 now, next week I am get the note. While almost the same phone. I would say it's a great to use.
What I love about my gear s3
1. I can pair the watch to the phone and my Bluetooth headphones to the watch. This way i can control my songs off my s3.
2. Heart rate. Having high blood pressure I like to see my heart rate. It looks weird at work or social events taking out the phone and placing my finger on the back of the phone. With the watch I press a button and it reads it.
3. Watch faces! I love I can change the look of the watch. It's such a great thing. It's like owning a hundred different kind of watches.
4. Watch bands. I can change the look on the fly. It takes seconds to change bands.
5. Battery life is double edge sword. The phone does discharge a little more due the Bluetooth, but using the watch to check time, read messages and other good things also helps the phone battery.
6. For work it's a great thing. You can ignore calls without taking out ur phone. See messages and reply without getting in trouble.
The bad.
1. The cost of these watches is high.
2. Battery life on the watches are not that great as they say. I mean yes it can hold a charge for about two days which means less charging. With me I notice I have a whole day and the next day I need to charge it midday. Kind of piss me off. give me two days of 12 to 14 hours. I do not want to charge it at night when it's 60 to 70%
3. The looks you get talking to your watch lol. Might not be bad sometimes lol.
4. I wish more apps are available. Samsung messed up. They should of made it andriod based .
Pebble Round. Older watch but still one of the thinnest smart watches I have owned. Very basic for notification and etc came from a S2 Classic. Considered the S3 Frontier but I lucked out on eBay with this watch.
My only gripe is the persistent notification that you cant clear from the gear manger, and it shows on the lock screen too. ugh
jwat_10792 said:
Hey,
Curious as to if any one uses a smart watch with their Note 8, if so which one and how has the experience been?
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Click to collapse
I have the original LG Urbane as well as the Gear S2 classic and love them both with my Note 8.
I use the original Huawei Watch and it's been great so far. Very nice looking watch too.
+1 for the Gear S3 LTE, although I never actually use the LTE portion.
fschambe said:
+1 for the Gear S3 LTE, although I never actually use the LTE portion.
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+1 for Frontier LTE. Got an update for the tizen software a few weeks ago, and while paired, battery life dramatically decreases. Other than that, great pair.
gear S watch with curved rectangular screen. It may be 3 years old but works like a champ and constantly get complements.
Ian B
+1 Gear S
Works great for calls while working with hands (main feature i use it for).
And +1 constant compliments...i love the real estate the screen has.
Sent from my God Mode 8