I was loving my Moto 360 2nd gen purchased on 6 Jan 2016, after one year and 50 days, I put my phone as usual for charging and found pink verticle lines on screen of watch, this changed to purple then blue and now they are black and white. Attached recent photo.
Went to authorised service center in Ahmedabad, Gujarat, India and was told that since my warranty is over they can't do anything. I requested for repair but that was also denied stating they can't open the watch. Can't believe my INR 20,000 ($300) watch is paperweigh just 50 days from its warranty period.
On searching found similar issues with other persons (seems it happens while charging) all were replaced in warranty period.
https://forums.lenovo.com/t5/MOTO-360-2nd-Gen-Sport/Moto-360-2nd-Gen-screen-issue/m-p/3541275
https://www.reddit.com/r/moto360/comments/4nv2ft/help_moto360_screen_broken_with_vertical_lines/
Can anyone help me so atleast can repair this watch. In India authorised service and repair center do not accept repairs of Moto 360 watches.
Looks like the lcd connector, motorola/lenovo should change it easily
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I've recently got some odd discolouration on my lumia 800 screen. I got it in December and I've treated it well. I'm just wondering, do you think this is covered by warranty? (I'm with Orange UK) Or is this an insurance job?
Simply put, it depends how bad the discolouration is.. But I was on Orange and they were very helpful to me in the past when I have had faulty phones.
However it is within the 12 months of purchase it should be covered under Manufacturers Warranty, so look up Nokia's terms as well.
My best advise would be to take it into an Orange shop and show them and see what they say. It used to be if it went faulty within 1 week Orange would do a swap and within the 1 year they will send it back to Nokia for repair.
thanks for the reply i'll go talk to them. here's a picture of my screen. The discolouration is in a radius under the camera button.
Hello All,
I have a Verizon G3 which I bought a couple of months back. For a few weeks, I have observed that there is light purple hue on the right hand side of the screen. It is prominent on light backgrounds and on dark backgrounds the right side looks bit darker. Am I victim of the screen burn issue or the LCD has gone bad. Please help.
Thanks.
Reference Image
I would get a warranty replacement or repair. That's not normal.
The phone is less than one year old so it has to be covered, even if you bought it second hand, lg has to honor the warranty directly.
Sent from my Nexus 7 using XDA Premium 4 mobile app
If you notice, the screen looks a tad bit dark on the right. This is a Verizon G3 bought in the US and am using it in India. Would any of the burn in fix tools available in the Play Store Help. I can't ship it back to US. Got it of CG List, person got it as gift. Was in box unopened..
phrozenwire said:
If you notice, the screen looks a tad bit dark on the right. This is a Verizon G3 bought in the US and am using it in India. Would any of the burn in fix tools available in the Play Store Help. I can't ship it back to US. Got it of CG List, person got it as gift. Was in box unopened..
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You can get warranty repair directly from lg, doesn't matter where you bought it. The phone has been released less than a year, so they have to honor the warranty.
Sent from my Nexus 7 using XDA Premium 4 mobile app
bweN diorD said:
You can get warranty repair directly from lg, doesn't matter where you bought it. The phone has been released less than a year, so they have to honor the warranty.
Sent from my Nexus 7 using XDA Premium 4 mobile app
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Updates:
Warranty not applicable in India.
I switched ROM, was on Eclipse and now on Dirty Unicorn from At&t with VS985 kernel - Tinge reduced a bit.
Had actually pasted the qi charging sticker on the back cover bought from eBay, removed it again some improvement.
Still some amount of discoloring is present, screen is not uniformly white / gray but better than before.
Noticed that the screen feels hotter in the area of the tinge.
Can this be the retention issue seen on LCD ? Can there be any changes to thermal settings or display profiles which may fix this ? Like using Synapse or similar tool to change display profiles or using the burn in fix tool
phrozenwire said:
Updates:
Warranty not applicable in India.
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so you are saying if I, a g3 owner, decide to move to india tomorrow, then next week my g3 has a hardware issue, lg will no longer cover it because i moved to india? i find that extremely hard to believe.
Technically if you purchase a retail phone with the bill and stuff and you are the first owner you would get the warranty. But as I mentioned I got it off Craigslist and its a Verizon branded phone, the warranty won't apply.
Take a very very close look it might be screen burn.... If it is get a screen burn app... Let the app run one night and don't let screen fall asleep
Hi, iwant to buy a one plus x from local shop.
is there any way to check, whether the phone is refurbished or not?
Boxed? All cables and stuff wrapped up? Plastic film on screen etc
If unboxed and if u buy from local shop it's always refurbished or second hand .
Worst arts changed with duplicate parts.
If box is not opened then u r likely to end up on genuine original.
Tell what do u want to check??
If the parts like display are duplicate or original??
Display is unlikely to be changed with duplicate one - the cost of OnePlus x duplicate display is 6000 rs atleast. ( I have asked in Richie street in Chennai)
And the process of opening opx to change parts is not simple with screws. U have to heat to open the phone.
Same way battery unlikely to be chamged.
Warranty will cover battery and op service centres will change them under warranty or even if chamged its not that costly to prefer duplicate.
Check op official support site for spare parts prices.
Opx display and back panel duplicatea are so costly that they reach near original costs .
Op2 duplicate display: 2500 rs
Opx duplicate :6000rs
Opx original: 7000rs.
So if unboxed u will end up with used phone . Duplicate parts unlikely.
Hey i have a 64gb redmi note 4 so it has multiple dead pixels of different colors all around the screen.I checked two other redmi note 4 and they didnt have any dead pixels.Will the service center replace the lcd under warranty?
rxlord said:
Hey i have a 64gb redmi note 4 so it has multiple dead pixels of different colors all around the screen.I checked two other redmi note 4 and they didnt have any dead pixels.Will the service center replace the lcd under warranty?
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Yep. They'll, at free of cost! :good:
Hello. Sorry for your device. Could you post an image of the bad display part? Thanks.
You cant really see it in a picture but i can see the dots while using some apps its really annoying and on a dark image there are many of them
I also got a faulty phone with dead pixels all over the screen than i got a replacement from flipkart which also had a faulty display with a big white spot in the middle of the screen but than i got it replaced by service centre free of cost. But one thing i can tell is that many redmi note 4 phones have the same dead pixels problem as i have seen many people with faulty screen around me. Xiaomi is not having tight quality control.
Hmm.. Let me tell you my story and what I came up with after a small research.
So I had got my Note 4 (4/64GB Variant) in February this year. Right after a week or two, I noticed some stuck pixels. Initially they were just one or two, but then they started expanding and scattered all over the screen. I can't even tell you how ugly the screen had started to look, it had more than around 50 stuck pixels all over the screen.?? It broke my heart and I desperately wanted to get a replacement. I then started to notice some of friends' Note 4 and coincidentally, they all had some one or two stuck pixels. Then I came to a conclusion that the Redmi Note 4 has a serious quality control issue with almost 85% of defective phones. Now, just a week ago, after a lot of research, I went to an authorized service center. (Thanks to Xiaomi, we now have 500 centres in India). I noticed their reactions when I disclosed my issue to them, they were quite ok with the problem and told me to wait for 2 hours. Now, from their reactions, it was 100% confirmed that its a common issue in Note 4 and many people have got a replacement.
So, without any hassle, they replaced the screen, but took 2 hours extra, but it was ok considering the usual croud at Mi service centres we see.
The replaced screen works flawlessly and the next thing I noticed that its now a Tianma display.
So, wrapping up the whole story, I'd conclude as:
1. The Note 4 manufactured in the Indian factories use a defective NT335 display and has issues with 85% of their production.
2. The service centres always have the stock of only and only Tianma displays.
3. You can get the screen replaced quite easily as its a very very common issue with the Note 4. Just remember to carry a copy of your invoice to claim warranty.
koala990 said:
3. You can get the screen replaced quite easily as its a very very common issue with the Note 4. Just remember to carry a copy of your invoice to claim warranty.
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i used a redmi note 4 with tianma display it had that text blur issue on scroll. I want the display model which came with the phone. The other redmi note 4 that is in my house has the same model display as mine and has been around for a while now and has no dead pixles while mine has had them since the beginning. I was really shocked after seeing this.In february when i got a chance to use a note 4 i noticed stuck /dead pixels on it so i thought its a issue with all but seeing newer phones with fine display is really shocking for me
I am totally devastated, dropped my precious V30, usually with the case and the great care I usually take the fall is never particularly bad and even now the phone does not have a single scratch on it. It fell from almost waist height flat on the screen. I picked it up, screen was intact and it had a few discoloured pixels almost like dead pixels in the top right corner. Too my dismay however a few hours later this had turned into a small rectangle box completely black no pixels which over the next few days turned into larger black patch with rounded edges. At this stage it was manageable I could bring myself to accept it but after a few more days the screen started flickering white when the phone was switched on and off and now it flickers on occasion constantly sometimes not. What do you guys think are my chances of getting this repaired on warranty, it is rooted, but I can return to stock. I have a p20 pr but the audio is just so far away from the quality the LG provides.
If not what is it likely to cost via LG. I don't really want to send it to a back street repair shop after the experience I had with a replacement screen on a G1(2008), they often don't repair it neatly. Yes that's the only other time when I have ever cracked a phone screen.
LG charged me $146 to replace the cracked display on my wife's LG V30. It was considered an out of warranty repair.
I shipped it to them in Texas and the $146 even included them shipping it back via FedEx.
I told about it here, about halfway down the first page...
https://forum.xda-developers.com/lg-v30/help/ive-sent-phone-repair-warranty-theyre-t3838980
I had to pay to ship it to them, but they shipped it back for free. I called them on the phone, they quoted me the price, I paid them on the phone. They emailed me the address.
ChazzMatt said:
My wife cracked display on her LG v30 US998, something which is not covered under warranty. So I sent it to LG for an out-of-warranty repair, which cost $146 US dollars + my own UPS shipping to LG in Texas. So $164 total. They replaced the display, and my payment to them even included FedEx shipping back to me! It took a week, I got it back a few days ago, it's as good as new.
While it was gone, I switched her over to one of the Sprint LS998 V30+ that I bought cheap off eBay, which I converted to US988 V30+, which DOES have bootloader unlocked. Her V30 was not bootloader unlocked, and is still under the 2 year warranty, but dropped/cracked displays aren't covered under warranty.
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ChazzMatt said:
Since I knew the severely cracked display wasn't covered under warranty, first I went to one of those cell phone display repair franchises. They said they can't source this display and that I needed to send it to LG. So I called LG customer service, I told them the problem, they said it wasn't covered under warranty -- but said they offered out of warranty display repair for $146. And that I had to ship it to them. I said OK.
Sent via open market LG US998 V30/V30+
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ChazzMatt said:
LG customer service gave me that price over the phone before they even saw the damaged display.
The actual repair receipt is vague. Lists serial, IMEI, etc and says
SYMPTOM: EXTERNAL PHYSICAL DAMAGE TO THE PHONE.
REPAIR: physical damage.
Warranty type: out of warranty
Lists date received, date returned.
I would post a screenshot but I would need to block off all the serial and IMEI and stuff.
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Thanks Chazz, I'm guessing it won't be much different in the UK, I'll put in a out of warranty repair request.
Jonnibravo said:
Thanks Chazz, I'm guessing it won't be much different in the UK, I'll put in a out of warranty repair request.
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Copied and pasted details above. Maybe I lucked out, by calling LG customer service (instead of online chat, etc.) I told them the phone was under warranty but was a cracked display. They said that wasn't covered under warranty (which I already knew), but I told them I still needed it repaired, please. So, they asked if I would authorize and pay for an out-of-warranty repair? I said, yes, how much? They consulted and said $146. At that point, they hadn't even seen the phone.
So, I said OK, got put on hold for like 10 minutes -- thought I had been disconnected, but luckily I didn't hang up. A customer service rep with Korean accent then came on and took my credit card number. They said they would send me email confirming this, but they didn't, initially.
(I did have a PayPal email receipt, so I had proof.)
I called them back two days later, and fortunately I had kept the incident number (I had written it down on a fast food coupons page). I referenced that, and then they sent me the email with the shipping address. I had already paid, I just needed the address to send the phone, which turned out to be in Texas.
Thanks so much for this post. I dropped my 2-wk old V30 resulting in a severely cracked display. Sent it for a repair by requesting the service online (lgmobilerepair.com) and got the phone back as a brand new phone. Took some time due to the holidays but the phone arrived within 3 days after the repair was completed. Luckily, my credit card company covered the bill under the purchase protection.
I got my screen replaced from my old V30. Although they are supposed to glue it shut with same materials my repaired device didn't retain IP68. A quick splash of water to wipe the screen, a few days later I see some fog in my front camera. Just don't test the limits of repaired device IP rating.