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hey guys like the title says may screen of my brand new xperia s died on me within one week of pursache.
I was connecting the phone to my laptop when it falled out of my hands, just about 20 cm high, it landed flat on his back and the screen just went black
Did anyone else had the same problem ?
phone works but screen just wont turn on anymore.
my phone is on its way to sony at the moment, you think they fix under waranty?
The guy who repairs phones and sent it to sony for me says there is no sign of dropping damage at all.
Update : about an hour ago I finally recieved the phone back, it is repaired under warranty even with already unlocked bootloader.
what have you done?
And how do you know the phone works when the screen is off?
Pezo said:
And how do you know the phone works when the screen is off?
Click to expand...
Click to collapse
Backlight? Vibrates? System sounds?
Sent from my LT26i using XDA
Backlight go on, it boots and led is blinking for entering my pin code, when booted up can connect it to my pc with no problems.
When i power on i see the backlight going on but not even the sony logo that should appear before the xperia boot screen,
I was connecting the phone to my laptop when it falled out of my hands, just about 20 cm high, it landed flat on his back and the screen just went black
depulle87 said:
I was connecting the phone to my laptop when it falled out of my hands, just about 20 cm high, it landed flat on his back and the screen just went black
Click to expand...
Click to collapse
You failed to mention that tiny detail in your previous post
alexoz said:
You failed to mention that tiny detail in your previous post
Click to expand...
Click to collapse
Updated first post
Heu guys, about an hour ago I finally recieved the phone back, it is repaired under warranty even with already unlocked bootloader.
I just dont know what a level 2 repair is, I hope they replaced the screen so I don't have to worry about the yellow teint
Look at the attached ticket.
They need to write it somewhere..
Sent from my LT26i using XDA
It only states level 2 repair, I sent it in trough my provider I think the have the ticket you mean.
The bastards just dont tell me anything
Its a oficially a lease phone
Re opening this thread since my phone screen blanked out once again, are the more people having this or do I just have a crapy phone?
Will send it for repair again, I hope I get a replacement now but probarbly just a crapy fix like last time.
I am loosing my fate in the build quality of thwe XS guys
depulle87 said:
I am loosing my fate in the build quality of thwe XS guys
Click to expand...
Click to collapse
A phone is not supposed to drop...
niaboc79 said:
A phone is not supposed to drop...
Click to expand...
Click to collapse
You are absolutly right, however I am very carefull with my phone it is always in a cover and when in a cover a phone should survive a 15-20cm drop without a scratch.
All my other phones ( all SE mostly Xperias ) are ''as new' after one year of use, this phone is not strong enough.
This and all te reports of yellow teint and loose bottoms shows that the XS is not as strong and solid as it feels and has it should
feel sorry for ya .. i know how it feels when a brand new phone keep giving problems. i have always used sony products. my 2 televisions (one lcd and one led), 3 laptops, 2 sony mobile phones (neo v and xperia s), 2 camcorders, playstation 3, walkman, are all from sony. in the neo v, phone security is a built in feature. but in the xperia s, its that ****ti mcafee security that handles the security locking in case ur phone is lost or stolen. that mcafee security is a 7 days trial. what nonsense
sony is getting greedy!
depulle87 said:
You are absolutly right, however I am very carefull with my phone it is always in a cover and when in a cover a phone should survive a 15-20cm drop without a scratch.
All my other phones ( all SE mostly Xperias ) are ''as new' after one year of use, this phone is not strong enough.
This and all te reports of yellow teint and loose bottoms shows that the XS is not as strong and solid as it feels and has it should
Click to expand...
Click to collapse
I dropped mine more than a foot onto thin carpet. My phone survived just fine. I am betting it is a fluke or something. You might just have bad hardware.
So far i dropped my phone twice and once from the dining table almost a metre above the wooden floor
Nothing is wrong so far but maybe because my phone has a poly jacket case.
Feel sorry for you. Maybe you need to request a phone change
I think bad hardware to, I sent a mail to sony but so far no reply.
When I get an answer I will post it here, I trust sony to fix it and this time for good.
Hope my phone will be fine... i have no varanty in Russia coz i get Europe phone
niaboc79 said:
A phone is not supposed to drop...
Click to expand...
Click to collapse
20 cm drop is nothing.
Mine dropped from like 40 cm height, and landed on its back. No issues at all. That was two weeks ago, and in any case i noticed longer battery life span :silly:
Must be a problem with the headset itself.
Mysteryos said:
20 cm drop is nothing.
Mine dropped from like 40 cm height, and landed on its back. No issues at all. That was two weeks ago, and in any case i noticed longer battery life span :silly:
Must be a problem with the headset itself.
Click to expand...
Click to collapse
Upgraded to ICS in the meantime or just before the drop?
I got my tab 1 year ago and now I have an issue with the battery...
I've got the problem 4 days in a row...
The battery drop to 1-3% in 1 sec.. most of time, it is when I am under 50%
here is an example (french version - 3.1 honeycomb)
http://img403.imageshack.us/img403/7580/sc20120624194443.jpg
Sometime, after a reboot, it can move up..(like in the picture) but most of time not...However the tab will stay on 1-3% for a very long time...
do you think it is a defective battery ?
I just reinstalled the tab 2-3 weeks ago (stock), I could do it again if I think it is not hardware related...
I don't think it is a calibration issue, because the battery discharge seems fine
(until it drops suddenly to 2%)
what do you think ?
I don't have a tab 10.1 yet but I am planning to buy the rumored note 10.1. The problem for your battery is a well known problem on the old Galaxy Tab 7 P1000. When the battery drops to about 50%-60%, it would suddenly power off because the battery power is exhausted. Replacing a new battery by Samsung solves the problem. I would suggest send it back to Samsung so that your 10.1 could be thoroughly examined.
Thank you for your answer, 10 days with the problem now...
I think you are right, the battery is dying.
I'm buying a new battery on Ebay for 38 $ :good:
Hi Matrix_19
I did all of the above things and rooted and re-calibrated and replaced battery as well but to no prevail..
Please let me know, if you've solved the issue be replacing the battery.. because then ill buy a new one again..
The best of luck and i really really hope that you will solve your issue by replacing the battery
Cheers
-TB-
terrorblind said:
Hi Matrix_19
I did all of the above things and rooted and re-calibrated and replaced battery as well but to no prevail..
Please let me know, if you've solved the issue be replacing the battery.. because then ill buy a new one again..
The best of luck and i really really hope that you will solve your issue by replacing the battery
Cheers
-TB-
Click to expand...
Click to collapse
Thanks
I should get the new battery in 2-3 weeks, then I'll post the result.
Questions go in the Q&A section
I've got it from "no.1-tech" on ebay
only 10 days shipping :good:
Original SP3676B1A(1S2P) Battery Samsung Galaxy Tab 10.1 GT-P7500 P7510 7000mAh
http://www.ebay.com/itm/Original-SP3676B1A-1S2P-Battery-Samsung-Galaxy-Tab-10-1-GT-P7500-7510-7000mAh-/170740631851?pt=PDA_Accessories&hash=item27c0ef492b#ht_5366wt_989
Installed on my Tab today and no problem up to now.
I'll update the final result after a few charge cycles
no more problem. it's fixed
and I have about 15-20% more battery juice with this new one
:good:
the replacing, you did it yourself?
jtdc said:
the replacing, you did it yourself?
Click to expand...
Click to collapse
Yes, I already had to change a damaged digitalizer on my tab many months ago,
It's easy to open, and you have to remove 3 cables, and the battery is there, easy to replace.
The only challenge is to put back correctly all the cables... it's harder than it seems and if it not correctly connected, the screen will stay black or the touchscreen won't work.
Here is a video to show you the inside : http://www.youtube.com/watch?v=ogVhYYakE6A
whoa... i don't think that's such an easy replace at all. i would need that plastic prying tool. what is the challenge of putting back the cables, is it like hard to aim for it to insert back to the slot? too soft to insert to the slot?
jtdc said:
whoa... i don't think that's such an easy replace at all. i would need that plastic prying tool.
Click to expand...
Click to collapse
the plastic prying tool is easy to get on ebay for 1 or 2$ you can get some of them.
jtdc said:
what is the challenge of putting back the cables, is it like hard to aim for it to insert back to the slot? too soft to insert to the slot?
Click to expand...
Click to collapse
After viewing again the youtube video (with 1080p resolution) it seems there is a little clip that allow to put back the cable without difficulty..
I should look at this, the next time I need to open the box :laugh:
Found temprory solution without changing battery
I got this problem of sudden drop of battery after flashing custom roms. So i unrooted my device but the problem still prevailed.
Solution i found was quite easy and useful. Drain tab's battery completely with "Auto brightness option selected". Then charge it without switching it on. After its charged switch it on and use. Battery wont drop drop and will give proper output.
NOTE: 1. Dont use customised brightness or else same problem will start again,,,, instead use auto brightness
2. I have found this solution on unrooted device so cant tell if this will work on rooted devices or not.
I opened the package and started the phone, it only had 19% battery left, so I plugged it into the charger. At about 75% I took it off the charger to set it up. During the setup the phone rebooted once randomly.
After this I continued setting up my apps (instagram/whatsapp etc) and when the phone reached 60% the screen just went off. Nothing else happened since, I used the original charger overnight to charge it. But nothing happens. Also no response when I connect it to a computer.
I tried a hard reset with the power off and volume buttons, but nothing happens. The phone is not responding anymore.
It has been on the charger now for several hours. Still no luck.
Just a red LED light flashing on and off. No vibrations, nothing
Doesn't sound too good. I got mine last week and it has randomly rebooted itself twice. It also crashed whilst doing the OTA update to 20170321. Had to use flash tool to blast whole ROM onto it. It's now intermittently not seeing the SIM card. First impressions of this device are not good!
My Device came in with 19% battery charged, at 16% it shut down..
I charged it up to 35% while off, then continued to about 75% before I took it off again. Never been on yet
Umi z pro dead
I received my UMIDIZI z pro on the 5th of April 2017. While charging, I setup my Google account, opened playstore, tried downloading whatsapp, during buffering period, phone just died.
No signs of life whatsoever. No buttons work, no lights, no nothing. It's basically now an umidizi z pro brick (an expensive brick).
I think this phones did not go through any forms of quality control prior to shipping....
Hi, I have the phone one week and no problem at all, I rooted it and have installed xposed even
Enviado desde mi Z Pro mediante Tapatalk
jjfgsyg said:
Hi, I have the phone one week and no problem at all, I rooted it and have installed xposed even
Enviado desde mi Z Pro mediante Tapatalk
Click to expand...
Click to collapse
You are lucky. Mine died completely within 20 minutes.
jjfgsyg said:
Hi, I have the phone one week and no problem at all, I rooted it and have installed xposed even
Click to expand...
Click to collapse
Can I ask how you rooted? I'd like to get mine rooted to disable/uninstall SmallWindow app that keeps crashing with Google Play Music. And install Adaware, but haven't found a guide to rooting this device yet.
hotphil said:
Can I ask how you rooted? I'd like to get mine rooted to disable/uninstall SmallWindow app that keeps crashing with Google Play Music. And install Adaware, but haven't found a guide to rooting this device yet.
Click to expand...
Click to collapse
http://community.umidigi.com/thread-2962-1-1.html
Follow this guide is very easy.
jjfgsyg said:
Hi, I have the phone one week and no problem at all, I rooted it and have installed xposed even
Enviado desde mi Z Pro mediante Tapatalk
Click to expand...
Click to collapse
Ofcourse, not every phone of theirs is bad. It's just that they have terrible quality control at the end of the lind. I guess this is why so many peopel recieve defective phones.
My previous phone UMI Max was perfect, just a little mark on the screen, but no biggie. My UMI Super, also perfect, no issues.
But now, I thought I'd get the flagship, Umidigi Z pro -> DEAD
jjfgsyg said:
http://community.umidigi.com/thread-2962-1-1.html
Follow this guide is very easy.
Click to expand...
Click to collapse
Many thanks. All sorted. Pretty straightforward and similar to previous devices I've had
Getting frustrated. Now it says "SD Card Not Detected" so it's back to the internal memory only. Also it says "Hardware Not Supported" whern trying to run Antutu 3D benchmark and LOADS of games force close on start. Not impressed with this phone at all
Bfef said:
Getting frustrated. Now it says "SD Card Not Detected" so it's back to the internal memory only. Also it says "Hardware Not Supported" whern trying to run Antutu 3D benchmark and LOADS of games force close on start. Not impressed with this phone at all
Click to expand...
Click to collapse
It's a new chip so I guess Antutu may not know much about it yet.
Not had any issue with apps closing on start (other than SmallWindow).
hotphil said:
It's a new chip so I guess Antutu may not know much about it yet.
Not had any issue with apps closing on start (other than SmallWindow).
Click to expand...
Click to collapse
Same SoC and chip as in the Umi Plus E and Umi Z
How to solve..
Hi,
Same problem at me to....1 month ago
I changed the charger, on from am old LG and it works now, or charging from PC/laptop USB
Also it works sometimes with the original charger, but I have to restart the phone several times during charging (1-2-3 times) and is charging.
Is not ok, but it works.
I buyed the phone from VOLUMERATE>COM, and I will never buy from there, NEVER, they will not send another charger, they told me to by myself one( but I dont find one...except on e-bay...)
zbranca said:
Hi,
Same problem at me to....1 month ago
I changed the charger, on from am old LG and it works now, or charging from PC/laptop USB
Also it works sometimes with the original charger, but I have to restart the phone several times during charging (1-2-3 times) and is charging.
Is not ok, but it works.
I buyed the phone from VOLUMERATE>COM, and I will never buy from there, NEVER, they will not send another charger, they told me to by myself one( but I dont find one...except on e-bay...)
Click to expand...
Click to collapse
In Ali Express you can find the quick charger for Umi Plus. It's the same. Check the Voltage and Amp in the product page picture and compare it with your original.
Umi Z Pro died within 6 weeks. Flagship seems to be a complete shipwreck to my humble opinion and warranty and support from Banggood sucks big time. No recommendation or whatsoever on Banggood and Umidigi. I take my loss and move on, with a good warning to other customers, if it sounds to good to be true, there might be something horribly wrong.
umi zpro wont turn on blinking red light
i have had for 3 months got very hot a few times but last night went to bed it had 175 CHARGE ,WOKE UP IT WAS FLAT AND TURNED OFF.WONT RESPOND TO CHARGING.i just get a slow blinking red light when i plug a cord in.nothing works
Some Tests for the red light
<SUMMARY>
When the red light just on/off slowly, the UMI said it's a "low battery issue".
But in my test, the battery is fully charged and seems the phone can not recognize the battery voltage.
Any ideas? How we can fix it?
<SUMMARY>
Hi,
############ You can skip here #############
I pre-ordered Umi Z on Banggood and get my phone at Feb, 2017.
I had experienced the battery expansion at Apr, 2017, and I asked the repair service to the banggood after detached the battery because I was worried about the explosion.
Then banggood said open the housing means lost the warranty.
So, I bought the new batteries from aliexpress and it works.
############ You can skip here #############
And two month ago, I dropped the phone from the stair, the display had broken, but the phone works.
https://photos.app.goo.gl/vGe5YJTit9aWB65x7
However, one more drop, it died.
So I changed the display. (I saw this video to refer youtu.be/v5YXRrKM2R8 )
But it's not resurrected with red light on/off slowly. The symptom is same as this video. ( https://youtu.be/_ylNyhsT8kk )
When I search it on the google, there are many people that had same experience.
In the UMI Forum, the moderator said it's just a battery issue. The red light means there are no charged battery. ( community.umidigi.com/thread-12002-1-1.html )
So I got a question, "is it really the battery problem?"
First, I tried install a new ROM by the SPFT for ensure that the mainboard works.
I could get the green circle on the SPFT, so it seems the mainboard is fine.
Then I checked the voltage at the mainboard. There are three dots near the battery slot and it seems same as the battery voltage.
So I checked the voltage on the two dots and get 4.17v when the phone connected with the usb cable. ( https://photos.app.goo.gl/PG7nkGNQBASNFhex8 , https://photos.app.goo.gl/x85LowiKt21sghik7 )
4.17v is the charging voltage, so it also seems the mainboard is fine.
At this moment, I thought maybe the battery slot is broken. So I checked the voltage from the protect circuit on the expanded battery. ( https://photos.app.goo.gl/Syb8Xcntk9H4iKuTA , https://photos.app.goo.gl/UV2KtqK4eW2QB9Kv8 )
It also show me 4.17v.
Finally, I checked the battery voltage and it was ALSO 4.17v. ( https://photos.app.goo.gl/3WMqY3PsSWzAbJDv9 )
In conclusion, the "low battery issue" is not true. It seems the mainboard is not recognize the battery voltage properly. It can be both of the hardware or the software issue.
I saw the post that mentioned the secureboot option on the SPFT. ( https://forum.xda-developers.com/le-2/help/bricked-le-s3-x626-flashing-twrp-power-t3715937 )
It's for the mtk 6797 chipset, not 6797X, but maybe it's relate to our problem.
Please let me know if you have any comments or suggestions.
Thanks.
Probably motherboard is fried. I switchen the motherboard and it worked fine after. (I used a Umidigi Z Pro motherboard but tool the camera module from the regular "dead" umi Z)
So the umi Z battery worked afterwards
I don't know how people can buy something from that poor manufacturer, who has no support for anything that they sell.
After UMI-Z ,i definitively decided to boycott that "UMIDIGI" sh...t
Ps: if you will buy chinese smartphone, only xiaomo
I just recieved my LG G5 H850 and it doesn't charge. After plugging it in to the charger that it came with battery with 0% on it shows up, then changes into a battery with loading circle, eventually it shows battery with question mark and red stripe on it and next to that - battery with LG logo. What does it mean? I just recieved the phone and how come it considers the components unoriginal when they are fresh out of the box?
Qkeez said:
I just recieved my LG G5 H850 and it doesn't charge. After plugging it in to the charger that it came with battery with 0% on it shows up, then changes into a battery with loading circle, eventually it shows battery with question mark and red stripe on it and next to that - battery with LG logo. What does it mean? I just recieved the phone and how come it considers the components unoriginal when they are fresh out of the box?
Click to expand...
Click to collapse
Where did you purchace it from a carrier or online. There have been many rumors of cheaply made clones. If its new take it back for waranty. They should exchange it..
I bought it abroad so I'd rather not send it for warranty because I'm afraid it's going to take ages to send me back a new one. Im thinking of buying a new battery, it's going to cost me like 10$ and maybe save me a lot of time, any other thoughts what might it be? Because it can be either a charger or battery, right? Since phone displays some battery error I'd take a guess at the first one
Have you tried charging it from the PC? If that works, the charger might be broken.
Qkeez said:
I bought it abroad so I'd rather not send it for warranty because I'm afraid it's going to take ages to send me back a new one. Im thinking of buying a new battery, it's going to cost me like 10$ and maybe save me a lot of time, any other thoughts what might it be? Because it can be either a charger or battery, right? Since phone displays some battery error I'd take a guess at the first one
Click to expand...
Click to collapse
Make sure you get offical version battery, just to be safe. You try taken it to your cell phone carrier'? A lot of them will let you test battery and charger.
Nick216ohio said:
Make sure you get offical version battery, just to be safe. You try taken it to your cell phone carrier'? A lot of them will let you test battery and charger.
Click to expand...
Click to collapse
Didn't think of that! I'm going to test it tomorrow and update the post with info on the issue.
Qkeez said:
Didn't think of that! I'm going to test it tomorrow and update the post with info on the issue.
Click to expand...
Click to collapse
Could be a bad usb circut in the chin also i know. I can use any battery i want in my g3 if it fits or not. It turns on with a old 1800mah lg battery but if i put the orig g3 or no batter i get the ? So now that i read what im typing it could be a battery issue. But if batt dont work next quikest cheapest would be the chin
TheMadScientist420 said:
Could be a bad usb circut in the chin also i know. I can use any battery i want in my g3 if it fits or not. It turns on with a old 1800mah lg battery but if i put the orig g3 or no batter i get the ? So now that i read what im typing it could be a battery issue. But if batt dont work next quikest cheapest would be the chin
Click to expand...
Click to collapse
Sorry but whats the "chin" you are talking about?
Qkeez said:
Sorry but whats the "chin" you are talking about?
Click to expand...
Click to collapse
The bottom slide out mudule. With the usb port in it. What the battery clicks into. But i dont think its that cause there is electricity making it to the lcd to display the question mark so thats like a last resort.
TheMadScientist420 said:
The bottom slide out mudule. With the usb port in it. What the battery clicks into. But i dont think its that cause there is electricity making it to the lcd to display the question mark so thats like a last resort.
Click to expand...
Click to collapse
Oh, thus the "chin" name, clever. Yeah I also think this might be the last thing thats faulty since phone seems picky on battery.
Alright, battery just arrived, phone turns on, charges using Quick Charge so I guess it proves the obivious - it was the battery fault. Thank You for the help
hi all ... how r u? ..... i got an issue with my moto z phone and i think its the battery ..... the phone doesnt start up unless its plugged in and once i remove the charger the phone dies even though its saying the battery is 90% and doesnt start up again unless plugged in .... i've tried all troubleshoot solution on motorola website like restarting the phone, reset, hard reset, everything and its still having the same issue
did this issue happen to someone else and whats the solution for this issue
thanx in advance
winner1 said:
hi all ... how r u? ..... i got an issue with my moto z phone and i think its the battery ..... the phone doesnt start up unless its plugged in and once i remove the charger the phone dies even though its saying the battery is 90% and doesnt start up again unless plugged in .... i've tried all troubleshoot solution on motorola website like restarting the phone, reset, hard reset, everything and its still having the same issue
did this issue happen to someone else and whats the solution for this issue
thanx in advance
Click to expand...
Click to collapse
Sounds a hardware problem so. You should change your defective battery. It is a typical problem of these devices.
tsoump said:
Sounds a hardware problem so. You should change your defective battery. It is a typical problem of these devices.
Click to expand...
Click to collapse
is there an app or a way to test the battery health while the phone is charging? to make sure its the battery not anything else controlling the power in the phone
winner1 said:
is there an app or a way to test the battery health while the phone is charging? to make sure its the battery not anything else controlling the power in the phone
Click to expand...
Click to collapse
There are many apps for testing it, try some from the google play. But it would be better to find the Motorola's service of your area, because it might has problem the motherboard as well. I'm saying this from my experience.
tsoump said:
There are many apps for testing it, try some from the google play. But it would be better to find the Motorola's service of your area, because it might has problem the motherboard as well. I'm saying this from my experience.
Click to expand...
Click to collapse
the problem that motorola service in egypt "my area" will cost me more than the phone price .... thats why i wanna do it or test it myself
I have that problem for months. Changing battery helped me for 3 or 4 months. But it keeps happening. I'm having that issue "again" so if you have chance to buy another one do it. Save yourself and save your money for good. Cause you'll keep paying for battery after warranty and you'll say yourself "wow i could buy another phone."
winner1 said:
hi all ... how r u? ..... i got an issue with my moto z phone and i think its the battery ..... the phone doesnt start up unless its plugged in and once i remove the charger the phone dies even though its saying the battery is 90% and doesnt start up again unless plugged in .... i've tried all troubleshoot solution on motorola website like restarting the phone, reset, hard reset, everything and its still having the same issue
did this issue happen to someone else and whats the solution for this issue
thanx in advance
Click to expand...
Click to collapse
I got issue, so i decide to buy new battery
Well done
Hello , this is due to android 7.1 update . Lenovo is responsible for doing this to us , it´s called programmed obsolenscence to make you buy new phones. This moto z is the cheapest vr ready phone in the market with a long long life in terms of tech , the only way is to buy a moto mod check in ebay (sept-2019) they are selling some for cheap from hong kong because a new moto mod battery came out with more mah.
I have had that battery issue before with a Moto Z that I bought in November 2016. The issues started around August 2017. When I had the issues I prolonged the use of the phone without replacing it by using a battery mod, but after some time it would power off even while on the battery, and would immediately power off the second I took the battery mod off probably a few months before that.
I eventually gave into buying a new battery for it and attempting to replace it myself. I rooted the phone first thing when I initially got it, so I didn't try doing official repairs since warranty was voided. Ended up breaking the screen in the process, ordering a new screen (had issues), and then ended up refunding the screen and just sending it into Motorola for replacement. The new 3rd party battery did seem to work without issue for the short time I tested it, so that may be an option, but might end up needing to be replaced in a year. The screen was really easy to break though.
I got a refurbished phone back and it is just now starting to show the same issues again (Replaced it March 2018, have not rooted yet). Had it abruptly die at around 20% earlier today. Not that bad but good to know that it may be starting to happen with this phone. This one I still have left plugged in every night, but without the turbo charger.
Debating on the next phone upgrade right now or if I just want to downgrade to a Moto Z Play I have laying around if it becomes unusable. I will still keep them around since I mess around with the dev kit, but not planning on getting another Motorola as a main phone if I get a new one.
winner1 said:
hi all ... how r u? ..... i got an issue with my moto z phone and i think its the battery ..... the phone doesnt start up unless its plugged in and once i remove the charger the phone dies even though its saying the battery is 90% and doesnt start up again unless plugged in .... i've tried all troubleshoot solution on motorola website like restarting the phone, reset, hard reset, everything and its still having the same issue
did this issue happen to someone else and whats the solution for this issue
thanx in advance
Click to expand...
Click to collapse
seems a manufacture fault .. i found some info regarding your issue on another thread .. https://forum.xda-developers.com/moto-z/how-to/defective-battery-lots-moto-zhigh-t3781335