*I have done my googling and searched these forums but failed to find answers to the below question*
I've gone and done it... I've dropped my phone and like a slice of buttered bread it lands screen first on a rock. I now have a cracked screen, no response to touch at the crack, and colour issues above it to the top of the screen.
I did some googling and didn't find a way to have it repaired via the LG website as the H930DS wasn't released in Australia apparently. After a call to LG this morning (1300 789 011) I was put on hold while the person found out what this phone is then told me it would cost $264.00 plus shipping to repair and said only 80% chance of success due to the waterproofing (?!?!) and they only have the 1 repair center in the whole country some 2500km away from me.
Does LG not have any other repair centers or other companies they use for repairs in Australia?
I watched a few self repair videos on youtube and thanks but no thanks they seem far too risky for my taste and highly likely not as water resistant afterwards by the looks of it.
Related
HOMG IT RANDOMLY STARTED WORKING. I'm sorry for your time.
Hello, I would like to start off by saying that I've looked around these forums occasionally after my friend introduced me to it. I have found this site and forums to be very helpful and I have hit a problem and I would like your opinion. If this is in the wrong section or I have done something incorrectly I am EXTREMELY sorry and would appreciate a point in the right direction.
Okay, so it all started when my friend was kind enough to give me his extra bodyguardz phone protector. So I put the cover on after a lot of tedious and fustrating work and allowed the phone to dry for 2 days. When I powered my phone on everything was fine EXCEPT that my touch screen does not work. After careful inspection I realized there seem to be some water stuck under the screen. I then allowed the phone to dry for a couple more days and I noticed the water amount decreased. At one point or another I did need to use my phone and since it worked beside the screen I figured it would dry even if I still kept using it. The amount of water has shrunken to the point where it is about the size of an ant. It has however remained this size for over a week and I dont see it decreasing. Now I have the Total Equipment Protection on my phone, but I realized that the water damage indicator sticker on the phone was gone red. The battery one is still white (I had the battery off the phone as I applied the protector). So what do you guys think I should do in this situation? Since the sticker is red I don't think they'll take the phone back. Should I just call them and say it was stolen and pay the $50?
Sorry for the long winded story and I am looking forward to your help. Everything seems to break on me and its really frustrating. I just got my laptop back after my back light died on me and the repair center forgot to send my battery back and I'm just getting mad at everything. Also had surgery earlier this week, haha aren't I lucky?
I could be wrong, but if you have TEP, water damage is covered. I was told that it's covered even if you drop it in the toilet or the lake. Many people have experienced a wide variety of results when making a TEP claim, so YMMV. If you take it in to your Sprint store, they may replace it, repair it, or tell you you have to go thru Asurion. If you don't like the answer you get the first time then try another rep.
nosmohtac said:
I could be wrong, but if you have TEP, water damage is covered. I was told that it's covered even if you drop it in the toilet or the lake. Many people have experienced a wide variety of results when making a TEP claim, so YMMV. If you take it in to your Sprint store, they may replace it, repair it, or tell you you have to go thru Asurion. If you don't like the answer you get the first time then try another rep.
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So you think they wont fuss over the water detection sticker being red?
OH MY GODDDDDDDDDDDDDDDD! IT RANDOMLY STARTED WORKING AFTER 2-3 WEEKS!
I don't think they will fuss about it. If they do try another rep.
Dropped my GS3, cracked the screen.
Few weeks later and the battery would take nearly 5 hours to charge from a few % to full.
Took it into my local 3 UK Store for the screen to be refurbished, and as an aside let them know of the charging problems. NO OTHER PROBLEMS WERE APPARENT...AT ALL!
I was quoted the generic £75 to fix the phone, which will be added to my monthly bill.
However, on Monday (4/3) i received a letter stating that they can't fix the phone due to "water damage".
Now i can categorically state that at no point has my GS3 been submerged in water or been out in the rain - in fact the only "water" it could have come into contact with is the sweat from my hands!
Anyway, i went to the store this morning and they gave me an email they had received from their Repair Centre stating that the Main board had failed its RF tests.
As a result of this, the guy said that the phone will only get fixed under my insurance.
I grudge claiming on insurance if the fault was not down to me, although if i have to, i will.
Anybody have any advice?
CShock said:
Dropped my GS3, cracked the screen.
Few weeks later and the battery would take nearly 5 hours to charge from a few % to full.
Took it into my local 3 UK Store for the screen to be refurbished, and as an aside let them know of the charging problems. NO OTHER PROBLEMS WERE APPARENT...AT ALL!
I was quoted the generic £75 to fix the phone, which will be added to my monthly bill.
However, on Monday (4/3) i received a letter stating that they can't fix the phone due to "water damage".
Now i can categorically state that at no point has my GS3 been submerged in water or been out in the rain - in fact the only "water" it could have come into contact with is the sweat from my hands!
Anyway, i went to the store this morning and they gave me an email they had received from their Repair Centre stating that the Main board had failed its RF tests.
As a result of this, the guy said that the phone will only get fixed under my insurance.
I grudge claiming on insurance if the fault was not down to me, although if i have to, i will.
Anybody have any advice?
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Multiple forum posts on Water Damage across multiple user forums and multiple phone models .
Essence is that if the water damage indicators inside the phone are on then warranty is refused .
Water may be condensation rather than actual water ingress .
If you want to challenge the decision you would need a engineers report proving that no damage has incurred from water . Yet to read of anyone actually going down that route .
Worth a look at 3UK forum if they have one .
jje
So I had been considering getting a warranty replacement for my phone over the last few weeks. I have a 14w19 phone that's been having overheating issues with the camera and in general (wifi, GPS, 4g, etc...). I also have 1 dead pixel out of the box (which doesn't bother me but it's there).
The problem is I went mountain climbing, and while near the summit, a rescue helicopter came over and landed right next to me (to pick up an injured person). Fascinated, I started recording 4K video with my phone. Having never been this close to a flying helicopter, I was surprised by the force of the wind it made and how hard it blasted the small little rocks from the ground. With my body turned, I still recorded the event, and found out later that a rock had cracked the back glass of the phone. I can't feel it with my finger, barely with my fingernail, but I don't feel comfortable taking it under water (which is a real bummer).
Any idea if Sony would still replace it?
whiteblazer01 said:
So I had been considering getting a warranty replacement for my phone over the last few weeks. I have a 14w19 phone that's been having overheating issues with the camera and in general (wifi, GPS, 4g, etc...). I also have 1 dead pixel out of the box (which doesn't bother me but it's there).
The problem is I went mountain climbing, and while near the summit, a rescue helicopter came over and landed right next to me (to pick up an injured person). Fascinated, I started recording 4K video with my phone. Having never been this close to a flying helicopter, I was surprised by the force of the wind it made and how hard it blasted the small little rocks from the ground. With my body turned, I still recorded the event, and found out later that a rock had cracked the back glass of the phone. I can't feel it with my finger, barely with my fingernail, but I don't feel comfortable taking it under water (which is a real bummer).
Any idea if Sony would still replace it?
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Where did you get your phone from, Sony would no doubt fix your device it's just they would probably charge you for it obviously.
If you got it by carrier explain this to them and they might fix it also but there should be a cost no matter where you got it from
??
Sent from my D6503 using Tapatalk
Good to know. I don't mind paying for the repair or glass (it's not the Sony's fault I chase adventure and don't want a case). I'm in the USA and purchased the phone from Clove UK in May.
Please post question in the Q&A section
You will receive help and answers much more quickly if you post in the correct section
Thread moved
http://stellatech.com/sony-d6503-xperia-z2-back-cover-(black),a,en,817089.html
So the glass got significantly worse and I'm in need of repair. I'd prefer to send it in to Sony and not do it myself; does anyone have contact info for Sony USA department that would fix this? Also, any idea on turnaround time?
For anyone else that may need the info:
(866) 766-9374 - Xperia support
Loretto, TX Warranty repair - (866) 357-6230 technician direct
I am totally devastated, dropped my precious V30, usually with the case and the great care I usually take the fall is never particularly bad and even now the phone does not have a single scratch on it. It fell from almost waist height flat on the screen. I picked it up, screen was intact and it had a few discoloured pixels almost like dead pixels in the top right corner. Too my dismay however a few hours later this had turned into a small rectangle box completely black no pixels which over the next few days turned into larger black patch with rounded edges. At this stage it was manageable I could bring myself to accept it but after a few more days the screen started flickering white when the phone was switched on and off and now it flickers on occasion constantly sometimes not. What do you guys think are my chances of getting this repaired on warranty, it is rooted, but I can return to stock. I have a p20 pr but the audio is just so far away from the quality the LG provides.
If not what is it likely to cost via LG. I don't really want to send it to a back street repair shop after the experience I had with a replacement screen on a G1(2008), they often don't repair it neatly. Yes that's the only other time when I have ever cracked a phone screen.
LG charged me $146 to replace the cracked display on my wife's LG V30. It was considered an out of warranty repair.
I shipped it to them in Texas and the $146 even included them shipping it back via FedEx.
I told about it here, about halfway down the first page...
https://forum.xda-developers.com/lg-v30/help/ive-sent-phone-repair-warranty-theyre-t3838980
I had to pay to ship it to them, but they shipped it back for free. I called them on the phone, they quoted me the price, I paid them on the phone. They emailed me the address.
ChazzMatt said:
My wife cracked display on her LG v30 US998, something which is not covered under warranty. So I sent it to LG for an out-of-warranty repair, which cost $146 US dollars + my own UPS shipping to LG in Texas. So $164 total. They replaced the display, and my payment to them even included FedEx shipping back to me! It took a week, I got it back a few days ago, it's as good as new.
While it was gone, I switched her over to one of the Sprint LS998 V30+ that I bought cheap off eBay, which I converted to US988 V30+, which DOES have bootloader unlocked. Her V30 was not bootloader unlocked, and is still under the 2 year warranty, but dropped/cracked displays aren't covered under warranty.
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ChazzMatt said:
Since I knew the severely cracked display wasn't covered under warranty, first I went to one of those cell phone display repair franchises. They said they can't source this display and that I needed to send it to LG. So I called LG customer service, I told them the problem, they said it wasn't covered under warranty -- but said they offered out of warranty display repair for $146. And that I had to ship it to them. I said OK.
Sent via open market LG US998 V30/V30+
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ChazzMatt said:
LG customer service gave me that price over the phone before they even saw the damaged display.
The actual repair receipt is vague. Lists serial, IMEI, etc and says
SYMPTOM: EXTERNAL PHYSICAL DAMAGE TO THE PHONE.
REPAIR: physical damage.
Warranty type: out of warranty
Lists date received, date returned.
I would post a screenshot but I would need to block off all the serial and IMEI and stuff.
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Thanks Chazz, I'm guessing it won't be much different in the UK, I'll put in a out of warranty repair request.
Jonnibravo said:
Thanks Chazz, I'm guessing it won't be much different in the UK, I'll put in a out of warranty repair request.
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Copied and pasted details above. Maybe I lucked out, by calling LG customer service (instead of online chat, etc.) I told them the phone was under warranty but was a cracked display. They said that wasn't covered under warranty (which I already knew), but I told them I still needed it repaired, please. So, they asked if I would authorize and pay for an out-of-warranty repair? I said, yes, how much? They consulted and said $146. At that point, they hadn't even seen the phone.
So, I said OK, got put on hold for like 10 minutes -- thought I had been disconnected, but luckily I didn't hang up. A customer service rep with Korean accent then came on and took my credit card number. They said they would send me email confirming this, but they didn't, initially.
(I did have a PayPal email receipt, so I had proof.)
I called them back two days later, and fortunately I had kept the incident number (I had written it down on a fast food coupons page). I referenced that, and then they sent me the email with the shipping address. I had already paid, I just needed the address to send the phone, which turned out to be in Texas.
Thanks so much for this post. I dropped my 2-wk old V30 resulting in a severely cracked display. Sent it for a repair by requesting the service online (lgmobilerepair.com) and got the phone back as a brand new phone. Took some time due to the holidays but the phone arrived within 3 days after the repair was completed. Luckily, my credit card company covered the bill under the purchase protection.
I got my screen replaced from my old V30. Although they are supposed to glue it shut with same materials my repaired device didn't retain IP68. A quick splash of water to wipe the screen, a few days later I see some fog in my front camera. Just don't test the limits of repaired device IP rating.
I usually used to take my phone to the service center in Andheri East but they aren't responding to calls anymore. I'm aware that LG has stopped their mobile department but has anyone been able to service their LG phones recently? I have a crack in my screen and I want to get that fixed.
schizovivek said:
I usually used to take my phone to the service center in Andheri East but they aren't responding to calls anymore. I'm aware that LG has stopped their mobile department but has anyone been able to service their LG phones recently? I have a crack in my screen and I want to get that fixed.
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Incidentally, I just repaired my LG v30's screen here in Kerala. Yesterday I went to the recharge shop and casually mentioned about my V30's screen being bricked and he asked me to bring it today at 9:30 am to the shop and he'll do the rest. So I brought it to the shop at 10:30 and he said he'll call me when he completes putting up the new display. I got a call at 2:15ish telling me that It has been 'set up'. I was thinking that he just got the available part from somewhere and I told him I'll come to the shop on the way to home to ask about other details. Once I reached the shop, the lad actually gave me a phone which looked brand new, and it was mine, lo and behold. He wasn't kidding, it even had the new aluminium edge around it! Yes, mine was dented as an old can, with scuffs everywhere , the corners the lot. How he has managed to even get a fresh new case of a phone which is 4.9 years old is beyond belief. That too in less than a day. <24 hours.
The display's actual cost is 13,500 INR. He has cool contacts of LG and other major phone manufacturers. Let me know if you want it repaired. I can let him know. This is a true story btw. I'm here with the phone right now in disbelief lol.
24 hrs, 7 days a week, except national holidays
1800-315-9999 or 1800-180-9999
gnostichueman said:
Incidentally, I just repaired my LG v30's screen here in Kerala. Yesterday I went to the recharge shop and casually mentioned about my V30's screen being bricked and he asked me to bring it today at 9:30 am to the shop and he'll do the rest. So I brought it to the shop at 10:30 and he said he'll call me when he completes putting up the new display. I got a call at 2:15ish telling me that It has been 'set up'. I was thinking that he just got the available part from somewhere and I told him I'll come to the shop on the way to home to ask about other details. Once I reached the shop, the lad actually gave me a phone which looked brand new, and it was mine, lo and behold. He wasn't kidding, it even had the new aluminium edge around it! Yes, mine was dented as an old can, with scuffs everywhere , the corners the lot. How he has managed to even get a fresh new case of a phone which is 4.9 years old is beyond belief. That too in less than a day. <24 hours.
The display's actual cost is 13,500 INR. He has cool contacts of LG and other major phone manufacturers. Let me know if you want it repaired. I can let him know. This is a true story btw. I'm here with the phone right now in disbelief lol.
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How much did he charge you in total?
gnostichueman said:
Incidentally, I just repaired my LG v30's screen here in Kerala. Yesterday I went to the recharge shop and casually mentioned about my V30's screen being bricked and he asked me to bring it today at 9:30 am to the shop and he'll do the rest. So I brought it to the shop at 10:30 and he said he'll call me when he completes putting up the new display. I got a call at 2:15ish telling me that It has been 'set up'. I was thinking that he just got the available part from somewhere and I told him I'll come to the shop on the way to home to ask about other details. Once I reached the shop, the lad actually gave me a phone which looked brand new, and it was mine, lo and behold. He wasn't kidding, it even had the new aluminium edge around it! Yes, mine was dented as an old can, with scuffs everywhere , the corners the lot. How he has managed to even get a fresh new case of a phone which is 4.9 years old is beyond belief. That too in less than a day. <24 hours.
The display's actual cost is 13,500 INR. He has cool contacts of LG and other major phone manufacturers. Let me know if you want it repaired. I can let him know. This is a true story btw. I'm here with the phone right now in disbelief lol.
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so luckily I went to Andheri west in Mumbai .. There are some local dealers that do decent repair work. My friend knew someone there and they were able to get a screen for the phone. Charged me 3k for it (not the oled screen; just the layer above it; which is what usually cracks).
Since your contact is in Kerala it'd be really difficult to get things done right? Can you still share his number. Will check with him.