Can't pair Amazfit stratos - Amazfit

Hi,all
today I'm received a Amazfit stratos ( International version A1619 ) but I can't pair it with Amazfit watch app.
After I'm scan the QR code and click OK on watch for pair it with amazfit watch app. It's show error "Pair failed"
- Amazfit watch app lastest version on Play store (2.3.1-play)
- Already full charge battery.
- Try to reboot stratos / reboot smart phone ( not work same error not pair)
- Try switch login by facebook, gmail or create amazfit account and login but same result.
- Try turn off/on bluetooth of my smartphone
who have another solutions for this issue. :crying:
Thank you.

You forgot an important info: phone model and Android version? It won't pair if the firmware isn't up-to-dat, you will have to first pair with another phone using Android 7.1 or order, update firmware, unpair and then pair with your phone.

Hi!
I needed a couple of retry before it pairs.
I guess you already tried but some may be interested.
It looks like the pairing process is not an example of hi reliability....
Envoyé de mon XT1635-02 en utilisant Tapatalk

lfom said:
You forgot an important info: phone model and Android version? It won't pair if the firmware isn't up-to-dat, you will have to first pair with another phone using Android 7.1 or order, update firmware, unpair and then pair with your phone.
Click to expand...
Click to collapse
The Stratos pairs fine with 8.0+ from factory, only the Pace doesn't

I see... So maybe the problem is the Bluetooth/WiFi interference. He can try to put phone in airplane mode and enable only Bluetooth. Make sure the watch isn't listed in the Bluetooth settings of phone, the pairing process should be done using the Amazfit app only.

Update:
delete all application smartwatch & smartband all brand in my phone
and all tool for configure smartband ( I'm ever use amazfit bip and another brand to custom it.)
I think It's has some conflict in bluetooth signal.
Now, I can pair my stratos and see my first watch face Yeh. :victory:
Thank all.

Related

How to unpair device without it

Hi, I've got this problem. I had an Amazfit Bip paired with my phone (OP5t) and MiFit. Now I lost it, and I bought an Amazfit Arc (if you don't know it, it's more or less a MiBand2).
But I can't pair it with MiFit. And why? Because MiFit says that I must first unpair the Bip, but when I try it, it says that first it needs to connect to the Bip...that I have no more...
I tried to clean the memory of the app, remove the Bip from the paired devices, uninstall and install again MiFit but the problem is still there.
I searched the internet but found nothing.
Thank you.

Amazfit Pace - Bluetooth disabled / can not connect via Bluetooth (Firmware 1.3.7)

Hi guys,
since I updated my Amazfit Pace to firmware version 1.3.7 I not able to connect via Bluetooth. My Amazfit is not showing up if I´m searching for bluetooth devices near to my phone. I tried it with a android and iOS device. If I´m searching for devices on my amazfit than it shows up my smartphones.
Did anyone know this issue? Is it possible to enable / disable BT on my Amazfit Pace?
Regards,
Tobi
I think the watch is only discoverable when the QR code is shown. So i think you can try a factory reset, to get it to reboot and show the QR code and scan it with the app and re pair to your phone. Also while it factory resets unpair it from the phone, from settings and app.
The watch is never "discoverable", that's why you use the QR code to pair, and only then it shows in phone's BT settings.
Are you using a custom ROM on your phone? Try a reboot on your phone and your watch again. I had the same problem as you and I've found that my phone was the problem, seemed like my device wasn't acutally enabling bluetooth therefore it couldn't connect to the watch.
Same problem for me too
After updated to 1.3.7
Not discoverable in phone Bluetooth settings
Unpaired in watch app & forget in phone Bluetooth settings
After factory reset the watch
Not able to pair
Showing message like
Bluetooth on watch is turn off
Please try again later
If anyone found the solution help me out
Shiva Chandran said:
Same problem for me too
After updated to 1.3.7
Not discoverable in phone Bluetooth settings
Unpaired in watch app & forget in phone Bluetooth settings
After factory reset the watch
Not able to pair
Showing message like
Bluetooth on watch is turn off
Please try again later
If anyone found the solution help me out
Click to expand...
Click to collapse
Try this:
https://forum.xda-developers.com/showpost.php?p=76680707&postcount=19
lfom said:
Try this:
https://forum.xda-developers.com/showpost.php?p=76680707&postcount=19
Click to expand...
Click to collapse
Unpaired
Factory reset
Watch Bluetooth is not showing in both android 6.0 and iOS 11.3
Scan tge QR code
“Bluetooth on watch is turn off,
Try again later “
This message only comes
Shiva Chandran said:
Unpaired
Factory reset
Watch Bluetooth is not showing in both android 6.0 and iOS 11.3
Scan tge QR code
“Bluetooth on watch is turn off,
Try again later “
This message only comes
Click to expand...
Click to collapse
This started after you updated the watch to 1.3.7? This is weird... You can try downloading a Chinese version of Amazfit app, some people reported that they could pair using this version in cases like yours...
lfom said:
This started after you updated the watch to 1.3.7? This is weird... You can try downloading a Chinese version of Amazfit app, some people reported that they could pair using this version in cases like yours...
Click to expand...
Click to collapse
I tried with Chinese Amazfit app also lastest and 1.7.0 version also not working for me
toto1988 said:
Hi guys,
since I updated my Amazfit Pace to firmware version 1.3.7 I not able to connect via Bluetooth. My Amazfit is not showing up if I´m searching for bluetooth devices near to my phone. I tried it with a android and iOS device. If I´m searching for devices on my amazfit than it shows up my smartphones.
Did anyone know this issue? Is it possible to enable / disable BT on my Amazfit Pace?
Regards,
Tobi
Click to expand...
Click to collapse
AmazfitPAce Tuner APK v1.1 - allow to enable/disable Bluetooth.
Thanks. This worked!
lfom said:
Try this:
https://forum.xda-developers.com/showpost.php?p=76680707&postcount=19
Click to expand...
Click to collapse
Turning Airplane mode on for the watch, reinstalling the Amazfit Verge app, then turning Airplane mode on, indeed prompted the pair request with the pair codes on both the phone and watch. Thanks for the help! I wasn't about to factory reset my watch if I didn't have to.
What I Did and works
Hi,
I have tried some topics from internet but nok.
I did these above steps and work for me:
1- Turn watch to airplane mode;
2- Clear bluetooth cache and data (Android/ IOS). It's not necessary to remove the watch from bluetooth devices list.
3- Reinstalling the Amazfit app;
4- Turn off the airplane mode (watch).
5- Done! Make login in the Amazfit app and both devices will be sync data now.
cabaltom said:
Turning Airplane mode on for the watch, reinstalling the Amazfit Verge app, then turning Airplane mode on, indeed prompted the pair request with the pair codes on both the phone and watch. Thanks for the help! I wasn't about to factory reset my watch if I didn't have to.
Click to expand...
Click to collapse

Amazfit Stratos: How to synchronize Stratos 2 if phone is changed

Hello,
I decided to replace my three years old mobile phone very soon. I'd like to know how to re-synchronize my Stratos watch keeping old workouts data if possible.
Is it only enough to do the following:
- dispair the watch on my old mobile
- re-pair it on new mobile
Thank you very much.
If you are using the same system (Android -> Android or iOS -> iOS), then no need to unpair. Do this:
1. On original phone, sync watch to make sure you have the latest data in the cloud;
2. Logout from Amazfit Watch app (do NOT unpair watch, simply logout from your account);
3. Remove watch from phone's Bluetooth settings;
4. On the new phone, install Amazfit Watch and login using the same account as your old phone, obviously;
5. Watch should ask to pair automatically using normal Bluetooth pairing, check notifications and some phones show it there.
If it fails for some reason, you can always factory reset/unpair, then pair again and chose "restore old data to watch" when pairing again (although some people reported it is broken on Amazfit Watcg 3..0+).
PS: There is no Stratos 2, this model does not exist.

Bad bluetooth connection with Amazfit and Bip/Bip S

I've been using an Amazfit Bip together with the Mi Fit app for a long time without any problems. The Bip hardly ever lost connection to the phone. Then I bought an Amazfit Bip S and as the Mi Fit app does not support it, I had to use the Amazfit app. I recognized that the Bip S permanently lost bluetooth connection to the phone, no matter what settings I changed. So I thought it would be a problem of the Bip S and bought a normal Bip again. But same problem... if the phone does not lie directly on the table, most of the time Bip has no bluetooth connection. Even if the phone is in its case on my belt, the Bip loses connection.
So it must have something to do with the Amazfit app, I guess. Somewhere I read that if you uninstall and reinstall it, Bluetooth connection problems may be gone. But if I uninstall the app, I lose all data, so before I do that I try to investigate what could be the problem.
The phone is a Blackview BV9700 Pro. I already cleared all data and cache of the Bluetooth app. I restarted the phone. I turned Bluetooth off and on again. I turned the option for a permanent notification in the Amazfit app on and off, makes no difference.
Can anyone confirm that the Amazfit app has a bad Bluetooth connection compared to the Mi Fit app? Could the problem be caused because both apps were installed at the same time at the beginning? I had Mi Fit installed, installed Amazfit and because the Bip was recognized by both apps I uninstalled Mi Fit and kept only Amazfit.
In case my english sounds strange from time to time: I'm from Germany
Homer J. S. said:
I've been using an Amazfit Bip together with the Mi Fit app for a long time without any problems. The Bip hardly ever lost connection to the phone. Then I bought an Amazfit Bip S and as the Mi Fit app does not support it, I had to use the Amazfit app. I recognized that the Bip S permanently lost bluetooth connection to the phone, no matter what settings I changed. So I thought it would be a problem of the Bip S and bought a normal Bip again. But same problem... if the phone does not lie directly on the table, most of the time Bip has no bluetooth connection. Even if the phone is in its case on my belt, the Bip loses connection.
So it must have something to do with the Amazfit app, I guess. Somewhere I read that if you uninstall and reinstall it, Bluetooth connection problems may be gone. But if I uninstall the app, I lose all data, so before I do that I try to investigate what could be the problem.
The phone is a Blackview BV9700 Pro. I already cleared all data and cache of the Bluetooth app. I restarted the phone. I turned Bluetooth off and on again. I turned the option for a permanent notification in the Amazfit app on and off, makes no difference.
Can anyone confirm that the Amazfit app has a bad Bluetooth connection compared to the Mi Fit app? Could the problem be caused because both apps were installed at the same time at the beginning? I had Mi Fit installed, installed Amazfit and because the Bip was recognized by both apps I uninstalled Mi Fit and kept only Amazfit.
In case my english sounds strange from time to time: I'm from Germany
Click to expand...
Click to collapse
Hello,
Few things:
- I would recommend you to use only one App, AmazFit or MiFit at a time. I guess AMazFit is preferable depending on the watch you have. Unpair from one app and uninstall the app you don't want to use
- if you uninstall and reinstall the Amazfit or MiFit app with same credentials, Mi account or with mail/phone number, you should recover your data saved and you won't loose all your history. Maybe the one from the current day, I think. I jumped from MiFit to Amzfit with same account with no problem, recovering data for many years
- concerning the bluetooth, not sure what OS your are using, iOS or Android. You could check in the Amazfit or Mi Fit app properties if the OS is not using "battery saver" functions. Sometimes, by default, the battery saving is in "restricted mode" which can affect connections like wifi/bluetooth to save power. Try to see if you have this battery saving function ON and set to "no restrictions" - at least this is what I do on my Android phone.
Tzar92 said:
Hello,
Few things:
- I would recommend you to use only one App, AmazFit or MiFit at a time. I guess AMazFit is preferable depending on the watch you have. Unpair from one app and uninstall the app you don't want to use
Click to expand...
Click to collapse
Yeah - as I wrote I uninstalled Mi Fit and only use Amazfit now.
- if you uninstall and reinstall the Amazfit or MiFit app with same credentials, Mi account or with mail/phone number, you should recover your data saved and you won't loose all your history. Maybe the one from the current day, I think. I jumped from MiFit to Amzfit with same account with no problem, recovering data for many years
Click to expand...
Click to collapse
Hm, now as you said it... the Amazfit app also loaded the data from the Mi account.
- concerning the bluetooth, not sure what OS your are using, iOS or Android. You could check in the Amazfit or Mi Fit app properties if the OS is not using "battery saver" functions. Sometimes, by default, the battery saving is in "restricted mode" which can affect connections like wifi/bluetooth to save power. Try to see if you have this battery saving function ON and set to "no restrictions" - at least this is what I do on my Android phone.
Click to expand...
Click to collapse
The phone uses Android 9. The Amazfit app is not restricted by any battery saving modes as I put it on "Not optimized" just like the Mi Fit app before.

Amazfit GTS and Sync with two Mobiles

Hello !!
I have had the Amazfit GTS for three months and it worked perfectly.
I had it linked to two different mobiles, an iPhone and an Android.
I could use one or the other to download sports activities and check steps, sleep etc ...
With the update to Zepp it has stopped synchronizing with the iPhone, it cannot connect.
On Android it works perfectly.
I would like to be able to continue using both phones, but it can't connect, it tells me to reset the clock and try again.
Can any of you have two different phones connected?
Not at the same time, turning off the other's BT first.
Greetings.
Tested!
Not at the same time.
Connect GTS to iphone with Zeep account A then tủrn off iphone Bluetooth
Then sign on to Zeep account A on the Android phone and connect bluetooth with GTS.
Now. When you want to connect to what phone to receive notification, then just tủrn off bluetooth on the other phone. GTS will automatic connect to the first phone it see to show the notification and syscn the activities.

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