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I've had my XDA for less than a month and just learned the lesson of *not* carrying it in a shirt pocket when it fell out into some pretty disgusting water.
Remarkably, in my drunken state, I retrieved it almost immediately, and, thinking "it's already wet through" just rinsed it under clean water to get the surface muck off.
More remarkably, having got it home and opened it up to clean out the muck and charged it up again, it still works *partially*. :?
While it's on the charger all is well. When I take it off the charger and switch off it manages to keep flashing it's signal indicator for several hours, then as soon as I switch it on and start any programme it dies - dead - hard reset - recover from cold boot - reconfigure all my settigs and reinstall all additional software. :x
This is a bit useless.
I suspect I've killed the battery by submerging the unit in mucky water, and in trying to clean it out I've voided the warranty.
I'm open to trying to replace parts so long as it doesn't need microsurgery, but where can I get a replacement battery from? Is it just the LiPolymer inside the back plate, or is there another within the main body (like the 'backup' battery on a desktop motherboard?).
Of course if a replacement unit is cheaper than the parts I'll go far that. Any luck anyone getting a £99 refurb model?
Maybe replying to your own post is bad etiquette, but does anybody care?
Things are getting worse. Now it dies as soon as I disconnect from mains power, so the battery isn't doing anything at all for it.
Obviously that 'guest' was me. (I am sure I had logged in!)
you know if that wasnt so tragic it would be funny !!
sorry... but I personally havent seen any sites that offer repairing or spare parts..
I know the warrenty is void... but you could still try contact O2 to see if they can sort you out... what cost though I dunno
soz...
Ian.
Thanks for your sympathy. That's the best I've had so far.
I tried drying it all out, and short of removing soldered parts I disassembled the thing into as many pieces as I could. I thought I'd got all the moisture out, but it still came up dead. :?
I took it to the Phones4U shop where I got it, and as soon as I mentioned water their immediate response was "beyond economical repair - you need to buy a new unit", so I went to the O2 shop and they wouldn't handle it because it came from a Phones4U shop - even though I was expecting to pay for the repair! :x
Back at home I messed with it some more, and (by luck) got it to the stage where verything worked - the OS, the installed software, the phone (including GPRS), ActiveSync - everything, until you unplugged the charger - then it died again.
So, armed with my newfound certainty that it was not "beyond economical repair" I marched back in to the Phones4U shop to ask them to send it away. I insisted on showing them everything working, to prove that it was just the battery or the power management chip that needed replacing, and spent 15 minutes going through the setup and demostrating (to the assistant who had never seen an XDA working before!), and then when I unplugged the power cord . . . it stayed on! :shock:
I didn't know whether to be pleased or embarrassed, but I left with a working phone.
I got home again and set up ActiveSync to restore everything I'd had previously, and then after about 10 hours the unit spontaneously did itself a hard reset (while sitting on the cradle!) and lost everything.
Off the power cord it stayed on, with the power meter reporting 100% in the battery, but after a few hours it died again, and only came back when the power cord was plugged in.
From this I work out that the battery is probably OK but that the power management chip is fritzed, OR there's still some moisture in there that shorts the 'hard reset' at unpredicatble times.
hmmm that’s ****ty :-|
I'm surprised O2 wouldn’t offer you a new phone at cost price or close to it (like for their employees)
the fact you bought it from phones4u shouldn’t matter since
A: Its an O2 Phone
B: O2 SIM..
Are O2 now trying to say that O2 aren't O2? lol
I'm sorry with or without a warranty I'd have kicked up the dirt in that shop...
your phone might have been £300 but your 'saving' another supposed £200 by using their O2 contract... and that O2 contract subsidises your O2 phone... so therefore the O2 shop still have some form of responsibility for it.
Try getting on to O2 via phone... get tech support and ask to speak to a supervisor... explain the problem and as if they offer such things...
I've heard of people having similar probs with other hardware... and the slight chance of mentioning a bad review on zdnet can influence someone with the power to please the customer... maybe it would work for you? (or something similar)
I guess you are one of the few that should have taken out the extortionate insurance *weak laugh*
is it possible your cradle is damp? Strange how it would work in the shop but not at home..... bit speculative I know but if you put it back in the cradle... the water might run down ... and each time you put it on you dampen the connections... prolly BS but its just a thought I had...
anyways when did you get it wet? maybe it just hasn’t dried out fully yet... and your effort to at least get some of it working is that proof...
:?
I feel your pain.
Ian.
What about contents insurance, some policies have "contents away from home" cover for loss, theft & accidental damage usually up to £1000 per individual item.
Most people who are tricked into getting mobile phone insurance dont realise this. If you have this you could make a claim, there might by an excess of £50 but its a damn sight cheaper than a new (even on contract phone) All you'd need is a written statement/letter from the phone shop that said it was beyond reasonable repair, and your insurance company should pay up for a new phone (without contract) e.g. full price.
As you already have a contract (presumably)
You could always then sell the damaged handset on ebay, or to some of the clever chaps on here... explaining the problems, you never know someone might find it useful even in its current state!
the fact you bought it from phones4u shouldn’t matter since
A: Its an O2 Phone
B: O2 SIM..
Are O2 now trying to say that O2 aren't O2? lol
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Phones-4-U and O2. Hmmm, let me think, yes, they're different. O2 are O2. Phones-4-U are not O2.
You really have no idea what you're talking about, do you? Call O2 yourself, then see who LOLs.
Try getting on to O2 via phone... get tech support and ask to speak to a supervisor... explain the problem and as if they offer such things...
I've heard of people having similar probs with other hardware... and the slight chance of mentioning a bad review on zdnet can influence someone with the power to please the customer... maybe it would work for you? (or something similar)
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You're a self-important ****wit. Tell you what. Why don't you call them and pretend to be in this situation? It'd be interesting to hear what you come back with.
Tulaine - put the unit in the airing cupboard with a packet of silica gel for a day or two. Don't place it too close to any heat sources, warm air should be sufficient. If that does not work then it's ****ed. Sorry mate.
Bad luck, by the way.
Hey Anon, that's some great slander you built up there... did it take you ALL week to get it together? God all that hard work and most people will think you still had to take breaks to go to school!
Phones4U aren't O2.. But whom may I ask did they get the phone from? I'm sure HTC wouldn’t give you a thousand O2 branded phones just because you asked for them, I think O2 might have something to say about that.
You're a self-important ****wit. Tell you what. Why don't you call them and pretend to be in this situation? It'd be interesting to hear what you come back with.
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Actually I've had many problems with O2, they are a HOPELESS company.
But all companies need one thing, and that’s popularity. Last time I looked that never grows on trees and I know through experience that moaning even politely gets you everywhere. By the looks of your comment Anon, I'm not so sure you know what polite means so it wouldn’t surprise me that you've never got anywhere.
As far as the self-importance goes Anon, I have rights and I use them. By the looks of your comments you don’t deserve them.
And in all honesty, he did do as you suggested.... only a week ago. Sorry you were a little late in replying, maybe you should stop typing so much drivel and you might be in time for the next response
Sleep well Anon, the sheep will always be there for you.
(\).
Be nice (Dammit!)
Hey folks....
I really must insist we all remain nice to one-another here. There's already so much shouting and cursing out there. Every day people die of starvation, or as victims of awful wars. A larger and larger part of the global pie is eaten by fewer and fewer people. So your silly conflict over how to get or not get phones fixed really isn't something to get worked up over. Save it for something big...
I bought a refurbished Lapdock from All4Celullar and it works amazing while plugged in, but it doesn't work if plugged out.
I live in Argentina and it would be more expensive to return it, so I'm trying to fix it myself.
The battery indicator works while plugged in (3 dots first time I touched, 5 an hour later) so I guess there is a battery inside but with some malfunction.
Does anybody have any idea about how to repair it? Or things to check to identify what's the faulty part?
I googled a lot and it seems I'm the only one (I guess the lapdock without battery powered is such an evident flaw that everybody returns them). I'll be very grateful if you can give me a hand, at least pointing to something I should read.
Did you ever find a fix for this? It seems that mine has developed the same problem. MAJOR issue for me, I literally love the little guy and don't have the money to replace it right now.
I guess if nothing pops up, I might just have to find someone who is willing to buy it despite the issue.
In my case, I get 5 flashing lights when I try the battery indicator
I know double posting is frowned upon, but I wanted to present a slightly more obvious solution to this issue (because it's what I did)
Try to send it in to Motorola. If you haven't had it for a year and bought it new, or as a refurb, you should be able to warranty it for repair or replacement. I sent mine in a couple days ago and they have it currently. Hopefully I'll get it back and in working order soon.
The worst that might happen is they tell you no. IF that happens, then you might want to try to find another way to fix it.
It's always surprising how frequently people don't think to consider manufacturer's warranties. Typically you don't need a receipt or anything, I didn't for my lapdock. I look forward to getting it back.
So I have had this phone for a number of months. It's not the US branded galaxy S2. I own the SHW-M250K which is the KT's S2 in South Korea. So one issues I am having has been the USB port I have tried cleaning it and it has worked for a while but it has been starting up again with the charge status connecting and disconnecting when I don't have it plugged up. Issue 2 just started up a few minutes ago. When there is a battery attached to the phone it has a strong hissing sound. Not sure where it is coming from but it is strongest on the back side. It kind of sounds like when a battery is about to burst. I have checked with many batteries so that is not the case. I have also plugged it up with no battery in it, well it does nothing won't even boot so thats all i can really do for tests. Any body have any suggestions?
Return to service centre .
jje
I am trying to avoid going to the service center as, this phone is my only source of communication with My chain of command and friends and family. So i am trying to do everything I can and leaving the service center as a last resort. or else that is at a minimum a 3 day wait for a turn around.
Given you've tried other batteries, or at least that's the impression I got from your post (if you haven't you may as well try another battery if you're dead set against sending it to a service center), I don't see what possible fix anyone on here could possibly give you ? Something is clearly going on with the charging circuitry of the phone in all likelihood, and there isn't anything you can do as a user to fix that.
JJE is on the money (as always) and only a service center would be capable of fixing that for you.
/sigh, I was hoping to avoid doing that. I love this phone, but damn it is a pain in the ass sometimes. Well thanks for the help. I was hoping there was something else.
Yeah I know being without your phone is a pain in the arse
Sit tight tho. You never know, someone else may have had this problem & may be able to offer you something over the next day or two. Stranger things have happened If you don't get a fix/solution by the end of the weekend you can send it off on Monday I guess. But in saying that, if JJE hasn't seen an issue like this resolved without the phone being sent in for repair, you can safely say it can't be. He's pretty much seen it all on here.
I am having a problem after my phone was dropped in water. The phone is now fully dry but I am having battery issues. It seems that the phone believes the battery to be empty all the time. I can charge it whilst the phone is off until it states it is at 100% but as soon as i turn it on it says the battery is at 0% and turns off even whilst plugged in.
I have flashed a few different roms to see if the software had any bearing on it. The only difference I got was with CM 10.1 I was able to run the phone whilst it was plugged in but as soon as I unplugged it died.
I have tried the battery in other phones and it works fine and I have tried batteries from other phones (ones that I know are fine) and it says they are empty.
I did have one case when the phone came on and stayed. The battery level stuck at about 70% and never decreased over 24 hours. As soon as I rebooted it it said it was empty.
To me it seems like the bit of hardware that checks the battery level is failing. I have opened up the phone and given it a clean but no joy.
Any Ideas?
Yes since sensitive electronic components dont seem to mix well with water youll have to replace them.
Start with the usb board,then maybe motherboard if nothings changed.
Can anyone point out on the boards which bits are responsible for power management.
Also where would I be able to get replacement boards from?
TheUnderling posted a link to the service manual a week or so ago, search through his recent posts to find it. That has schematics/parts lists in it.
Re: getting another board, your best bet is to find a screen damaged phone on eBay or similar, Samsung aren't in the business of selling just motherboards (they'll charge you maybe half of what a new phone would cost to replace it).
You could see if Kevin Costner is going to make Waterworld 2,then he could maybe buy it off you.
You can get a new s2 now for £199.99 from Orange.
Gold
theunderling said:
You could see if Kevin Costner is going to make Waterworld 2,then he could maybe buy it off you.
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theunderling said:
You could see if Kevin Costner is going to make Waterworld 2,then he could maybe buy it off you.
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Not funny and not useful
Sorry,I shouldnt make jokes about it.What to do is take it to the man from atlantis and get a quote for a repair.
I don't mind you making jokes actually. It means you keep bumping my question to the top of the boards and then maybe someone who actually is helpful may help me out.
You got your help. The motherboard (at the very least) is cactus. And maybe other components. What else are you hoping for anyone else to tell you ? You dropped the phone in water, think about it. Ain't rocket surgery.
MistahBungle said:
You got your help. The motherboard (at the very least) is cactus. And maybe other components. What else are you hoping for anyone else to tell you ? You dropped the phone in water, think about it. Ain't rocket surgery.
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Hes got to start "splashing" the cash on a battery>usb board for starters.
And whos to say it aint going to end up in water again.
Best to sell the phone on and hope a mug buys it.
I guess I was juts hoping for more positive suggestions rather than sarcastic comments
Theres no point in having a go at me or mistahbungle,its "water off a ducks back" to us.
Youve been advised what to get(if you must)....in cheapest order.You can hit the search button and see threads about water damage which will give you an idea of solutions.
Ive read 100's of posts about water damage and some people have not had any problems.
So as things stand,your looking at spending between £8 to £150.
https://chimicles.com/google-nexus-6p-battery-early-shutoff-bootlooping-class-action-investigation/
This is from the Reddit /r/nexus6p community.
I did not start this, I'm not a lawyer, but I am very displeased about the early shutoff. Just spreading the word!
If your having the above problems sign up!
Mods, I read the rules and I searched for "class action" and did not find anything about this lawsuit. If this post is against forum rules, I'm sorry, I tried.
blue6800user said:
https://chimicles.com/google-nexus-6p-battery-early-shutoff-bootlooping-class-action-investigation/
This is from the Reddit /r/nexus6p community.
I did not start this, I'm not a lawyer, but I am very displeased about the early shutoff. Just spreading the word!
If your having the above problems sign up!
Mods, I read the rules and I searched for "class action" and did not find anything about this lawsuit. If this post is against forum rules, I'm sorry, I tried.
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Just got off the phone with Google Tech.
Sending another device. Expect it here on Tues/Wed.
Since I have NexusProtect, it's just waiting for the new device.
What a pain though.
BTW - My original phone was flawless until the screen died.
1. Replacement had a dead area about 1cm wide across the top that would not respond to touch.
2. This current device has had battery issues.
3. ? Let's hope I get a device with no issue. Third time a charm, right?
Will be signing this tonight when I get home, I'm on my 3rd replacement......
I'd love to get compensated for this brick.
Sent from my LG-H918 using Tapatalk
I've had a Nexus 6p since December 2015. Always first to OTA update. Everything on Stock. No issues. Maybe rebooted randomly twice.
lurker316 said:
I've had a Nexus 6p since December 2015. Always first to OTA update. Everything on Stock. No issues. Maybe rebooted randomly twice.
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Lol and what??? The countless people who have had issues are lying? What's even the point of your comment "wellll mehhhh it never happened to me"
crixley said:
Lol and what??? The countless people who have had issues are lying? What's even the point of your comment "wellll mehhhh it never happened to me"
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Relax. I didn't say those people are lying. Usually people comment when they have a problem. I merely said I didn't have such a problem as of yet. That does not mean I am not concerned that such a problem may occur at some point.
lurker316 said:
Relax. I didn't say those people are lying. Usually people comment when they have a problem. I merely said I didn't have such a problem as of yet. That does not mean I am not concerned that such a problem may occur at some point.
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There are plenty of "I love my phone and never had an issue" threads for you to post in
Too bad I live in Canada :crying:
My first 6p battery had the shutdown problem after 12months. My replacement bootlooped after 3weeks. I gave up after that. Terrible QC.
Sent from my ONEPLUS A3003 using Tapatalk
crixley said:
Lol and what??? The countless people who have had issues are lying? What's even the point of your comment "wellll mehhhh it never happened to me"
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Right? I remember when people talked like this when the bending started. people still argue about it like everyone sits on it while its in their back pocket.
@work said:
Right? I remember when people talked like this when the bending started. people still argue about it like everyone sits on it while its in their back pocket.
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Seems to be on every forum, no device can ever have any issues. They're all perfect
crixley said:
There are plenty of "I love my phone and never had an issue" threads for you to post in
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But I don't Love my phone and yet I do not recall having the same issue as many have described here. To join this elite club of privileged users I ran my phone Nexus 6p battery down to 1%. But it kept ticking on. One thing I have done differently is not use the Huawei charger because It died due to a voltage surge in my home. So I have been forced to use any generic USB charger. I haven't had the chance to fast charge my Nexus 6P in many months. Huawei says its a software issue. Google's been replacing phones. While many have claimed its a battery issue. My question is does this affect ALL Nexus 6P eventually or is there something like a particular batch of phones that start exhibiting this behavior?
You see, sure I have no issues with my phone, but some more information about the issue would still put me at ease or on guard.
I've had my 6p since December 2015, no battery problems yet but that might be because normally I charge at 1-1.5 amps with a compliant a to c cable overnight. I only fast charge if I forgot to charge it overnight, the 3a charging generally will charge it fully while I shower,dress, breakfast, run the dogs.
This is the first time that I reply to one of these threads.
I had my 6P sent for warranty 2 months back, the battery was replaced together with motherboard (didn't turn on).
The battery is new and the readings on the battery don't show any weird numbers regarding wattage.
My 6P has been shutting down from 30%.
Since I had a similar issue before (false readings, lower charge in battery, and an application running that requires a huge ammount of battery, like camera), it happened and I was able to turn it on again, but this was one time.
Every other time since on Nougat (I remember reaching much lower levels of battery percentage before Nougat, I remember this clearly), it shuts down before getting to even power-save mode.
I am not sure what is causing this, could be something as simple as software misreading battery wattage, but it does happen, and it's affecting Nougat more than anything.
Just my opinion, I am not part of this class lawsuit, but this happens to me as well.
So my first device had issues. Screen dies get RMA.
We'll ignore bad QC on the first replacement, but the screen was garbage and didn't respond to touch.
My actually working replacement device was doing the early shutdown between 15-30%.
I was able to get past that issue by booting into TWRP and draining the battery to 0% there.
It no longer shuts down early but.. I still have a battery problem because the battery only takes 70% of a full charge.
So I don't know if my problem is related to software or hardware.
I just know that the battery in this phone will only charge to 2500mAh.
So the capacity is ~27% lower than it should be. This is a big deal.
I have NexusProtect so I only care that it's a big time drain to setup a new phone and transfer data.
I'll keep sending them back until they either send me a "like new" phone or they compensate me.
I paid for protect to get a good phone if mine ever died.
I can't imagine them not replacing all batteries in refurb phones.
Clearly they do not *OR* they have a battery issue.
Thanks for this.
Girlfriend and I both bought a 6P and began having problems at the same time.
My 6p is ok now and I don't live in USA bit I really want to see Google and Huawei paying forum their sh*t!
Yay! We'll all get 3 bucks after the lawyers get their cut.
Sent from my Nexus 6P using Tapatalk
91ludesit said:
Yay! We'll all get 3 bucks after the lawyers get their cut.
Sent from my Nexus 6P using Tapatalk
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And it will be 5 years later when you get the 3 bucks...