I have a Verizon Touch Pro and the phone wont boot into windows. I tried this but it wont hard reset...
"With the device turned on, press and hold the VOLUME DOWN and CENTER buttons, then press the RESET button with the stylus tip.
Continue pressing the RESET, VOLUME DOWN and CENTER buttons until screen."
I called customer support they said only way to hard reset was thru windows - Clear Storage.
Anyone have any ideas.
I can get into the bootloader fine. Dont really feel like going through a replacement.
Nevermind, just found it.
Instructions from the user manual
1. Turn off the power.
2. Press and hold the ENTER (Center) key, and then press the POWER key.
3. Release the POWER key, but continue pressing the ENTER key until you see the following message on
the screen.....
Cant believe a tier 2 tech at verizon couldnt find this.
ramik911 said:
I have a Verizon Touch Pro and the phone wont boot into windows. I tried this but it wont hard reset...
"With the device turned on, press and hold the VOLUME DOWN and CENTER buttons, then press the RESET button with the stylus tip.
Continue pressing the RESET, VOLUME DOWN and CENTER buttons until screen."
I called customer support they said only way to hard reset was thru windows - Clear Storage.
Anyone have any ideas.
I can get into the bootloader fine. Dont really feel like going through a replacement.
Click to expand...
Click to collapse
actually i work for verizon and i bought the touchpro the first day it was released and I had to do a hard reset shortly after i received it because of all the tinkering i was doing with it. anyways, the only way to hard reset the xv6850 is to do the clear storage process. the method of holding down the buttons and doing a soft reset WILL NOT WORK on the verizon version. yes and i am very aware of the idiocy that is our technical staff. anyways hope this helps.
I'm trying to figure something out and I don't yet own a touch pro-the answer may effect my buying.
After you preform a hard reset and go through the screen calibration, does the ROM install any software? I mean does it give you an auto prompt that says something like customizing your device? If you've ever hard reset a xv6800 or used a custom UC rom you'll know what I mean.
I have some theories about making the device faster or removing some stuff based on the way our xv6800 was. Mnasr87, do you know the contents of the Verizon extROM?
ramik911 said:
Nevermind, just found it.
Instructions from the user manual
1. Turn off the power.
2. Press and hold the ENTER (Center) key, and then press the POWER key.
3. Release the POWER key, but continue pressing the ENTER key until you see the following message on
the screen.....
Cant believe a tier 2 tech at verizon couldnt find this.
Click to expand...
Click to collapse
Correct way is to hold down the center key and press in the reset button.
Cycomachead said:
I'm trying to figure something out and I don't yet own a touch pro-the answer may effect my buying.
After you preform a hard reset and go through the screen calibration, does the ROM install any software? I mean does it give you an auto prompt that says something like customizing your device? If you've ever hard reset a xv6800 or used a custom UC rom you'll know what I mean.
I have some theories about making the device faster or removing some stuff based on the way our xv6800 was. Mnasr87, do you know the contents of the Verizon extROM?
Click to expand...
Click to collapse
i'm sorry i don't know what the contents of the extROM is but i do know that it does go through the customization screen after doing a hard reset. i hope that helps in the process of hacking the touch pro pm me if you come up with anything, tc.
open clear storage in settings/systems and enter 1 2 3 4
it will restore to the original rom
mnasr87 said:
i'm sorry i don't know what the contents of the extROM is but i do know that it does go through the customization screen after doing a hard reset. i hope that helps in the process of hacking the touch pro pm me if you come up with anything, tc.
Click to expand...
Click to collapse
Thanks, I posted a thread about bypassing customizations to possibly speed up the verizon rom. Usually Verizon has a couple cabs that monitor registry changes and slow things down. But if you bypass the customizations I still don't know what else there is missing (good and bad.)
But knowing I can bypass customizations and that there are now custom roms is a good thing! Now, I need to start begging my parents.
ramik911 said:
Nevermind, just found it.
Instructions from the user manual
1. Turn off the power.
2. Press and hold the ENTER (Center) key, and then press the POWER key.
3. Release the POWER key, but continue pressing the ENTER key until you see the following message on
the screen.....
Cant believe a tier 2 tech at verizon couldnt find this.
Click to expand...
Click to collapse
this works for the xv6850, the verizon touch pro. but technically you should simply tap the power button and not hold it down too long and don't let go of the center button until you see the hard reset screen.
ramik911 said:
Nevermind, just found it.
Instructions from the user manual
1. Turn off the power.
2. Press and hold the ENTER (Center) key, and then press the POWER key.
3. Release the POWER key, but continue pressing the ENTER key until you see the following message on
the screen.....
Cant believe a tier 2 tech at verizon couldnt find this.
Click to expand...
Click to collapse
lol cant figure it out cause they dont have the right information in the 611 knowledgebase. laughed so hard when i saw that.
[email protected] said:
open clear storage in settings/systems and enter 1 2 3 4
it will restore to the original rom
Click to expand...
Click to collapse
This was quick easy and painless. Thank you. I was trying to do it the other way listed online which was not working.
That was phone upside down hold volume down press the enter key and then hold down the reset button. This was almost impossible to do with only 2 hands lol. Also it wouldn't work.
when the phone is off, jus hold center and volume down then hold power. make sure there all being held down.
Out of all methods listed, the only two that work for my Verizon XV6850 are hold the center button and reset button, and of course the clear storage icon in system settings. Just tried them all. The other ones just bring up a screen for completely powering off the device.
mnasr87 said:
actually i work for verizon and i bought the touchpro the first day it was released and I had to do a hard reset shortly after i received it because of all the tinkering i was doing with it. anyways, the only way to hard reset the xv6850 is to do the clear storage process. the method of holding down the buttons and doing a soft reset WILL NOT WORK on the verizon version. yes and i am very aware of the idiocy that is our technical staff. anyways hope this helps.
Click to expand...
Click to collapse
Just did a hard reset on my Verizon Touch Pro by powering off , holding the center button and pressing power. Screen popped right and and inicated it would erase all data press vol up to continue. SO it DOES work...............
GrandMasterB said:
Just did a hard reset on my Verizon Touch Pro by powering off , holding the center button and pressing power. Screen popped right and and inicated it would erase all data press vol up to continue. SO it DOES work...............
Click to expand...
Click to collapse
This is also the ONLY way my Verizon TP hard resets as well. However, I was flashing my friends vzw TP and his won't do it any way but the clear storage way? What gives? Whats causing the difference?
Just as a couple of the guys said before..... For a Verizon Touch Pro not sure about anything else..... but a simple power off...... press and hold the center button... power up and BAM!
all that holding the volume button down....press the reset.... double tapping is totally wrong.....
What in the world is the Center button?
also just wondering if there is another way to HR besides going to settings and clear storage does it do anything different?
hard resetting on Verizon
i think that they disable the way with the down arrow and the other stuff i think that the only way that you can do it on a Verizon phone is by doing it with the whole clear memory thing and 1234 or if you can find a rom that works and so far i have only found one rom that see to works right . and also the one in the manual doesn't seem to work either
I found this thread looking to hard reset my xv6850. Tried everything, but only one method worked for me. I figured I would post here for others trying to hard reset:
with the power on
hold down the center button
press the reset button
btw ... rom ver 1.08.605.4
ramik911 said:
Nevermind, just found it.
Instructions from the user manual
1. Turn off the power.
2. Press and hold the ENTER (Center) key, and then press the POWER key.
3. Release the POWER key, but continue pressing the ENTER key until you see the following message on
the screen.....
Cant believe a tier 2 tech at verizon couldnt find this.
Click to expand...
Click to collapse
this works perfectly fince
Alright, I just bought my Dad a tab 10.1 yesturday since I found a really good deal on one. My problem is that when the tab freezes the only way to get it working is to hold the power button (about 10 seconds) from what I understand is that it should soft reset the device, but in our case it's being completely reset to factory settings. So is there another way to restart the tab? (On my Xoom it's Power and Vol Up) and is there anyone else having this issue? (pretty much, is this normal behavour?)
Now I'm not afraid to root and do all the goodness that is out there as I have done that on my Xoom and my Nexus One both of which were rooted within hours of recieving them, but since this is my Dads I would prefer not to.
The Tab is running 3.1, Kernal is 2.6.36.3 and the build is HMJ37.XXKG6 P7510XXKG6
Thanks for any insights
In order to reboot it, shut it down by holding the power button for 2 seconds until it shows the pop up menu - choose Power Off. When it is off, press the power button for 2 seconds again and it will start up.
baha that's a good one. As if I didn't try that already. The issue is that it was completely unresponsive to everything except a forced reboot. Too late regardless, it was returned yesturday.
Note: My phone is not rooted. This is a new stock HTC Titan from AT&T. I have not attempted to root it or use the phone in any way in which it was not designed to be used.
Problem: I was watching Netflix on my phone and accidentally hit the search button which loaded Bing search. After doing this I hit back to get back to my movie and the phone locked up. Completely frozen at an all white screen. Would not respond to anything.
I did the only thing I knew how to do which was take out the battery. Now the phone won't boot. It just stays at the white screen with the HTC logo. Is there any way I can fix this or will I have to return my phone?
Thanks for your help.
EDIT: So I called up HTC and they walked me through doing a hard factory reset, and unfortunately that did not work either. Phone still stuck in this boot loop. Taking this POS back tomorrow.
FYI to do a factory reset do the following:
1. Hold down the volume up and volume down keys at the same time (which is not the easiest thing to do on this phone)
2. With the volume up and volume down keys pressed, press the power button. This should take you to a white menu. You can navigate the options using the volume keys and to select an option hit the power key.
Probably the motherboard.. Such a thing shouldn't just happen with software bugs..
OriginalMemnock said:
Note: My phone is not rooted. This is a new stock HTC Titan from AT&T. I have not attempted to root it or use the phone in any way in which it was not designed to be used.
Problem: I was watching Netflix on my phone and accidentally hit the search button which loaded Bing search. After doing this I hit back to get back to my movie and the phone locked up. Completely frozen at an all white screen. Would not respond to anything.
I did the only thing I knew how to do which was take out the battery. Now the phone won't boot. It just stays at the white screen with the HTC logo. Is there any way I can fix this or will I have to return my phone?
Thanks for your help.
EDIT: So I called up HTC and they walked me through doing a hard factory reset, and unfortunately that did not work either. Phone still stuck in this boot loop. Taking this POS back tomorrow.
FYI to do a factory reset do the following:
1. Hold down the volume up and volume down keys at the same time (which is not the easiest thing to do on this phone)
2. With the volume up and volume down keys pressed, press the power button. This should take you to a white menu. You can navigate the options using the volume keys and to select an option hit the power key.
Click to expand...
Click to collapse
Funny you should mention this problem. I had this. But it only happened to me after I spent 4 hours setting up the phone, installing and configuring like 50 apps and a ton of games and syncing files with zune. For me a game refused to install so I did a soft reset and got stuck on the HTC logo. I had to hard reset with the volume buttons. Then I set the phone up again.. 4 hours later the tiles glitched suddenly and no apps would launch. When I did a soft reset it came back to the first time phone set up screen so it wiped performed a hard reset without me doing it. The phone has done this 3 times after setting it all up. Even one time after a soft reset (again after setting it all up) it booted to a black blank home screen with only the time on it. Had to again hard reset.
Obviously there is something wrong with my device so I'm swapping out. By the way, even some hard resets I tried to perform failed. It would go to a white screen and vibrate 6 times then do nothing and I would have to do a second consecutive hard reset. My device was one of the ones given away from the Microsoft "Inner Circle" event.
Kinda scared because I just bought another one from the event. Crossing my fingers..
I am having the same issue. It crashed 24 hours after I set it up and when it restarted, went through the setup wizard. But everything was still installed. Email and accounts still syncing. But all the music and videos I put on it were not accessable. So, I reset the Titan and everything seemed fine until it stopped installing apps. I restarted it and it was stuck on the HTC logo. So, I reset it using the hardware buttons. On boot, it vibrates once and displays the white screen, then vibrates 7 times and stays on the white screen. Only way to kill the cycle is to remove the battery.
I will be taking it back Monday to get an exchange.
Hi,
Just swapped my note to a Lumia. Running 12070.
I got this issue that the screen don't turn itself off when i leave the phone alone.
The time is set to one minute but nothing happens after that. If i reboot the phone it will work a couple of times as usual, but then after a bit it is the same again.
I have done several factory resets withot any luck. Btw there is something really strange with the factory reset. When i start the phone up after the reset it remembers my Nokia account name? How could that be so? It's like the reset isn't quite resetting everything.
Any ideas?
Thanks.
EDIT:
*facepalm to myself* found the error...
The camera button was half pressed down by the softcover. Now the screen functions normally
But the mystery with remembering my Nokia account after factory reset is still a big ???
soft reset with hardware button, or hard reset with phone menu?
if you really want to hard reset it, try this, hardware method:
presse volume down+power+camera 5 sec together, wait the vibration.
then stop pressing only power button but keep pressure on volume - and camera, wait reboot
tell us
fabulous69 said:
soft reset with hardware button, or hard reset with phone menu?
if you really want to hard reset it, try this, hardware method:
presse volume down+power+camera 5 sec together, wait the vibration.
then stop pressing only power button but keep pressure on volume - and camera, wait reboot
tell us
Click to expand...
Click to collapse
Actually i have tried both methods with the same result.
Very wierd.
Hi guys,
I have a major problem with my Lumia. It has the newest firm ware (12220) but for some reason it started doing strange. If the screen locks now (if you press the button on the side of the phone, or wait a while on this it does automatically) it just does not react at any tough on the screen. Then I have to reset it by using the power button and the volume down button so it restarts again. This keeps happening every time. So I tried the soft reset, hard reset but unfortunately nothing works. Is there a possibility to install the software again, maybe that works?! If yes, how do I do that?!
...same issue
Hello!
I have the exact same issue right now. Did you ever find any solution?
Kind regards,
Peter
Schilkeplayer said:
Hi guys,
I have a major problem with my Lumia. It has the newest firm ware (12220) but for some reason it started doing strange. If the screen locks now (if you press the button on the side of the phone, or wait a while on this it does automatically) it just does not react at any tough on the screen. Then I have to reset it by using the power button and the volume down button so it restarts again. This keeps happening every time. So I tried the soft reset, hard reset but unfortunately nothing works. Is there a possibility to install the software again, maybe that works?! If yes, how do I do that?!
Click to expand...
Click to collapse