I just got my 10.8 in us version from Amazon. I can set up any which way but after restarting the tablet immediately spontaneously reboots on the pin page, or even the scroll up to unlock if no pin or thumbprint registered. So frustrating. Any one else heard of this? Just a bum unit?
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Got a good deal on a used Eris, the ebay description said that it was stuck on the boot screen, and that the verizon rep told him that it was because he didn't upgrade to the new os, so he bought a new phone. I get the phone, flash the new update to it and all goes well.
Well, turns out that it's not the os that was the problem, the digitizer screen isn't responding, at all. The phone boots up and everything looks like it's working. It gets to the lock screen, and this is where I'm stuck. Since the screen doesn't respond to any touches, I can't unlock it and try anything out. Is there a way to get it to boot to a screen other than the lock screen? I just want to test it out to make sure it's the digitizer and not something else.
So I'm wondering, do the digitizers fail like this often, just stop working? I opened it up and checked all of the connectors, nothing loose. I got such a good deal that getting a new digitizer for it is still an option, I just want to make sure that that's what the problem is.
Any help is greatly appreciated,
Dale.
Ask for a refund, you encountered a problem he didn't list
Sent From Eris with XtrSense
destes said:
Got a good deal on a used Eris, the ebay description said that it was stuck on the boot screen, and that the verizon rep told him that it was because he didn't upgrade to the new os, so he bought a new phone. I get the phone, flash the new update to it and all goes well.
Well, turns out that it's not the os that was the problem, the digitizer screen isn't responding, at all. The phone boots up and everything looks like it's working. It gets to the lock screen, and this is where I'm stuck. Since the screen doesn't respond to any touches, I can't unlock it and try anything out. Is there a way to get it to boot to a screen other than the lock screen? I just want to test it out to make sure it's the digitizer and not something else.
So I'm wondering, do the digitizers fail like this often, just stop working? I opened it up and checked all of the connectors, nothing loose. I got such a good deal that getting a new digitizer for it is still an option, I just want to make sure that that's what the problem is.
Any help is greatly appreciated,
Dale.
Click to expand...
Click to collapse
Some roms allow you to unlock using the menu key, once in you could use the trackball, use a sense rom those i think allow unlock with the menu key. Good luck!
,Hey, I have a 1" section from the top of the touch screen all the way across that stops responding to touch every no and then, i seem to have narrowed it down to the browser and games like tiny tower. it also happens when i dock the unit sometimes.
the only thing that makes me feel its not hardware is simply locking the unit and unlocking it will fix the dead zone. unless the transformer cuts power to or resets the ts when locked.
this has happened as frequent as 5 times in 15 minutes while browsing the web.
when it happens you can put the screen into portrait mode and it then becomes the right hand side that wont work. fault stays physically in the same area.
any ideas before i try returning it to Harvey Norman would be great.
Useful info:
Unit is C2 serial
Trans former Prime 64Gb
Running Original Asus WW 9.4.2.21
Unit is not Rooted
Please let me know if this has been discussed with the PRIME before, all other threads I've found are about just a spot area not responding, this is a perfect strip the same size as the browsers tabs and address bar. almost like the browser is taking out that area.
Update:
after 3 factory resets in a row, then a hard reset, i have got a clean install with all the asus software up-to date and flash installed,
I have been successful with narrowing it down to connecting the unit to the dock while the browser is open and on the screen.
for a controlled test i had the browser with the default page of h t t p :/ / www . asus . com / (cant post links yet) open, tested the menu in the top right, connected the dock and then retried the menu after it detected the dock.
at this stage the menu(and the top portion o the screen) don't respond.
if i press the lock button on the display then unlock it, the unit functions normally again.
this fault is repeated multiple times in a row, only once out of 5 did the touchscreen function after docking while the browser is connected.
if i exit to the main screen and retry the process i don't have this issue. should i file some sought of bug report with asus?
Can we see some pics?
Do a factory reset.
Factory resets resolve all kinds of annoying little software quirks like this one. And if they reset doesn't solve your problem, RMA the Prime.
Sorry couldn't get it to fault, I then connected it to the dock while the browser was open, that caused the fault.
the shots attached are of the fault, then the one with all 10 touches is after a lock then unlock.
I have done a factory reset about 2 days ago, but it could be one of my apps doing it.
Thanks almightywhacko, i will heed your word, although it is my last resort.
too bad i signed up to get the free dongle the other day.
I have the exact same problem!
I too occasionally have the 1" dead stripe across the "top" (it's the edge by the camera and always that edge). I thought I was the only one, I'm happy I found this. A little history of mine: I sent my prime into ASUS for RMA about some hot spots on my screen and a weird black mark in the middle (not a dead pixel). They put a new screen in and sent it back. I got it back the beginning of April and when I turned it on, it successfully did an ICS update and various app updates. Then the problem started to happen a few days later - a total of three times in three weeks. The problem starts while using one app, and then persists until it's locked or restarted no matter what app I change to. History of incidents:
#1) was using Facebook app and browser, but cleared itself up in about 5 minutes which I then promptly uninstalled the lousy FB app
#2) I was playing "Where's My Water" with my son and it happened. It didn't clear on it's own this time and I just put it to sleep. When I woke it up, it was fine.
#3) Wife was playing "Where's My Water" with son, it did it again. Rebooted and it was fine.
I have a video of the problem here: h t t p : / / youtu.be/jZApzm9cT1E
If the link doesn't work, I can zip the movie and try that, but I am a new member and I am limited.
Hopefully this is a software related issue as I don't want to have to send it back to RMA I am going to email their tech support and post this forum and another I started on a different place to hopefully have them find a resolution themselves.
Useful info:
Unit serial BCOKAS
Transformer Prime 32Gb
Running Original Asus WW 9.4.2.21
Unit is not Rooted
Okay... So my phone's flex cable ripped a few months back and my phone's display went out. I replaced the LCD and broke my digitizer in the process, only to find that it wasn't the lcd. I just replaced the flex cable and now my phone turns on and what not, but because I broke my digitizer, only the top half of the screen works, meaning I can't put in my pattern and am locked out of my phone. I ordered a new lcd a while ago, but as I wait for it to get here, I have the urge to play with my phone. I remember reading somewhere that there's a way to get into the phone, but I'm not able to dig it up.
It's just strange 'cus no matter how many times I input the incorrect password, it won't bring me to the 'sign into google to verify' page so I can just log into my google and have it unlock. Though that might be due to not having it activated currently, since I've had another phone activated on my account since then. But if I could just get it to sign onto the wifi I'd be fine. My phone has a keyboard so it's not too hard to navigate or type. Any solutions?
Anyone?
Hi, I got my Elephone p9000 about a month ago and it's been running perfectly fine until the last few days. When I leave the phone locked for a while, and I try to unlock with my fingerprint, it will occasionally refuse to acknowledge i've placed my finger on the scanner, it can take up to 5 or 6 seconds until it unlocks, almost as if theres some kind of lag while the phone is asleep. This extends to locking the phone, if i'm in an app or on my home screen; and press the power button to lock the phone, sometimes it will just turn off the screen, not actually lock the phone, until 5 or 6 seconds later again, when I hear the lock noise and I'm back on the lock screen.
I've not changed anything, this has just started happening in the last week. If anyone has any ideas, i'd be very grateful for any help.
Thanks,
Holt
My LG V30 VS996 will occasionally get stuck in what I've called the "Lock-Screen Loop", where it'll flash the lock screen, start to load things, and then immediately put itself to sleep and do it again. It looks like I'm turning the phone on and off without unlocking it. The fingerprint scanner doesn't work, Knock-On doesn't work, volume buttons don't work, the only thing that works is restarting the phone.
I have scoured all over the internet and tried toggling every possible setting that might be related to this issue, and still I've come up with something. It's so infuriating.
There's no easy way to recreate it, but it'll happen at least once a day, sometimes more than 4 or 5 times. The circumstances to make it occur change, too. Sometimes I'll go to turn it on with the fingerprint scanner and it'll happen, sometimes it's completely off and I'm not touching it and it happens, and other times I'll be scrolling through Twitter or whatever and it'll just happen.
Has anyone else on here ever experienced this or have an easy fix? I could try factory resetting it but I'd really rather not do that; my phone wasn't receiving the 8.0 update so I had to manually put it on and I'm afraid it'll revert itself and I'll have to go through all that hassle again. (Frankly, I don't remember how I did it, but the lock screen looping started long after I did that).
Any suggestions or help would be very much appreciated
Anthracite4 said:
I could try factory resetting it but I'd really rather not do that; my phone wasn't receiving the 8.0 update so I had to manually put it on and I'm afraid it'll revert itself and I'll have to go through all that hassle again.
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Click to collapse
Factory resetting will not wipe out Oreo.
The same problem comes up when in Pie. It seemed that the latest security update would have fixed it, but no.
I wonder if someone has a solution, other than factory reset.
From how you have explained it, it seems ghost touches on screen, either the digitizer is damaged (a hardware problem) that can happen from heat or dropping the phone. Ghost touches can also hang the phone in a state that fingerprint scanner or volume buttons may not work because cpu is too busy processing constant ghost touches. I had this happen to me when i dropped a phone where at random times the screen would light up as if i did 'knock on', lockscreen would come on for a sec and then phone would go back to sleep and at other times the phone would behave normally. If that's the case with your phone, there is no fix for that and even factory reset will not help.
It is also possible that your phone case or a new or worn out screen protector are interfering with the normal function of digitizer by producing ghost touches. Inspect the screen, especially the curved edges, if you have a piece of debris or phone case interfering with screen. If you use a case, try not use it for a day and see if it happens. If it still happens, remove the screen protector, put the case back on and see if it still happens.