American Network Solutions (ANS) mobile phones provided by Assurance Wireless (Virgin Mobile) have been known to boot loop, freeze, stay frozen, crash, (right out of the box, brand new) and worse there is inaccurate or completely wrong information on how to do a factory reset and reboot the device. Below I will outline how to reboot the phone and perform a hard factory-reset with no home button on this cellphone.
Problem: Phone won’t turn off, won’t restart, or is stuck on and has no removable battery.
Solution: Keep the phone on and unplugged until battery dies or perform a hard reboot (see below).
Problem: My cell-phone is stuck on and there is no home button to do a hard reset
Solution: Perform a hard reboot. To restart a phone without taking out the battery, simply hold the Volume Up button, the home button (do not press if there is none obviously) and the Power button at the same time. While you hold these simultaneously, the phone will reboot in about 5 to 10 seconds.
Problem: I can’t factory reset my ANS UL40 phone (American Network Solutions) from Assurance Wireless by Virgin Mobile because I can’t get into the recovery menu.
Solution: Turn the phone off (or do a hard reset by holding the Volume-Up Button and the On-Button. Phones with no home button all reboot like this so just wait a few moments and the phone will restart.
Problem: My new mobile phone from Assurance Wireless gets stuck on the loading screen!
Solution: Perform a hard reboot (Volume Up + Power) then when it restarts and you’re on the white Assurance Wireless screen, stop holding power and only hold Volume Up. Keep pressing-and-holding the Increase Volume button and after a while you will be navigated to the Factory Reset Menu. You can wipe the cache partition only or perform a factory reset (which will also wipe the cache). To move around on the menu, use the volume keys (increase volume goes up, decrease volume goes down) and to select your entry simply use the power button (the on button). If this still doesn’t work, see further instructions in the solutions below.
Problem: Phone is frozen on loading screen, stuck in boot-loop even after factory reset/wiping cache partition.
Solution: After you have factory reset or wiped the cache partition you can also choose to install an update from the internal memory or sd-card. If you select this option it will perform a more rigorous factory reset then since you won’t have a package to install it will cancel. I’ve noticed my device getting out of the boot loop once I did this process and it was stuck on the boot screen even after I did a factory reset.
Problem: Can’t get to the recovery menu with my government assistance phone.
Solution: Turn off the phone and with the volume up button held down, power the device on. Keep holding both buttons until you see the white “American Network Solutions” screen with the outline of an eagle. At this point release the power button and continue to hold the volume-up key. After about 5 seconds you will now be inside the Recovery Menu and can do a factory reset.
Problem: My phone has no home button and I need to hard reboot to get to the Recovery Menu and perform a factory reset!
Solution: Hold the Volume-Up Button and the Power Button at the same time. for at least 10 seconds. Your device will restart and after the white ANS screen shows, stop holding the power button. Continue holding the increase audio key until you are at the Factory Reset / Recovery Menu screen. Use the volume buttons to navigate the menu and use the on button to select your choice.
Problem: My phone hangs on the blue Assurance Wireless screen.
Solution: See Above.
Even on the Virgin Mobile and Assurance Wireless websites and in the owner’s manual it says to hold the Volume Up + Home Button + Power Key and to keep holding them until you’re in Recovery Menu. This isn’t going to work for two reasons on the UL40: 1) It has no home button! and 2) it will just keep rebooting every 5 seconds if you hold the power button down constantly. You have to hold the Volume-Up Button and the Power Button until the phone reboots and then let go of the power button while still holding the volume up button. Keep holding the volume up key until you’re into Recovery Mode.
I hope this helps as the information online is either incomplete or completely wrong. Some places say to keep holding the power button along with the volume up key and if you do that the device will just keep restarting, effectively creating a boot loop where there wasn’t any before. Genius! lol. I figured this out after my device, fresh out of the box, froze while charging on the blue Assurance Wireless screen. Finally OCD is good for something! These phones are supposed to be a “Lifeline” but I’d be hard-pressed to get ANYTHING on the line with this potato. Avoid at all costs unless absolutely necessary.
Enjoy.
Assurance Wireless "Tech Support" e-mail address or direct phone number. ANS UL-40.
Need Assurance Wireless "Tech Support" e-mail address or direct phone number, to replace defective ANS UL-40 ANDROID 7.1.1 that keeps crashing after 10 Factory Resets in 3 Months.
RE: Replacement ANS UL-40 ANDROID 7.1.1. (Multiple Factory Reset No Resolution).
Received replacement phone from Assurance Wireless 3 months ago. After two days, new phone crashed, with all system apps failing. In past 3 months phone continues to crash and is inoperable. Factory Reset 10 times and after each phone runs for a day or so then crashes.
Obviously the phone is defective. Trying to avoid 611 or 800 Customer Service 1-2 hour on hold call for Tech Support.
Need e-mail address or direct phone number for Assurance Wireless "Tech Support Desk" not Customer Service.
Please, please post. Desperate.
TNX MUCH
CIO
Is it possible to swap my UL40 for a normal phone I can use JUST to make necessary calls to relatives or EMS folks for help if I need it? This Obama phone is far to smart for me.
You have to call ASSURANCE; or go online to your ASSURANCE account and try to SWAP phones. Good luck.
Note: The UL40 is pure JUNK. DOJ is looking into multiple fraud claims.
Download an ad blocker!
[email protected] said:
Is it possible to swap my UL40 for a normal phone I can use JUST to make necessary calls to relatives or EMS folks for help if I need it? This Obama phone is far to smart for me.
Click to expand...
Click to collapse
Cell phones are like min-computers. For instance, if you don't like ads on the internet you have to use an ad blocker. It is the same with cell phones. Apparently before smart phones the Assurance Wireless phones were not as much lie computers and did not have ads, but now they do.
Does anyone know of a way to bypass the lock screen?
My father died suddenly with the phone in his pocket. Looking to get pictures off of it as well as investigate any communications leading up to this death.
Willing to do anything to prove this is legitimate. Sign a document, show my identity, even pay someone to unlock it, etc.
And to those "give the phone back to its rightful owner" people in advance - my father's body was not discovered until ~3-4 days after his death, so it was partially decomposed. I can send pictures of the UL40 phone soaked in the bloody ooze from his decomposing skin if you're interested. Took hours of cleaning to make the stench of death go away :victory:
INEED NETWORK UNLOCK S SOFTWARE DOWNLOAD
Related
In another thread, I asked whether Power OFF and "PaperClip Reset" were the same thing. Below is the response I received...and not wanting to divert the other thread, I thought I'd start this one.
demandarin said:
Kinda/sorta..lol. soft reset is a more drastic reboot, IMO. its usually used if the prime freezes up or starts acting up alot. You even have another kind that I believe is called a cold boot or a hard boot or something. That involves holding power button and volume down at the same time(while power is still on, I believe) until prime reboots. Then keep hold it until you see some lettering across the top of the screen. Then let go. Then it'll say device will reset/reboot if nothing is pressed within a few seconds.
I always do it in order if the previous one didn't work or fix problem. A regular reboot(power off then on again), then a soft reset, then a cold/hard boot.
Click to expand...
Click to collapse
Based on the above, here is my understanding of the different modes:
1)Sleep/Display OFF/Lock - Turns the display off. When restarted it will return to the same page that was previously open - no data loss
2) Power Button OFF - Will clear temp files/temp caches, saves the state you are in and restart at the home screen - only unsaved data lost.
3) Paperclip Reboot - Restores Prime to state before error/freezeup. (in Windows terms, restores registry to last saved version). Your current state is not saved.
4) Volume button/Pwr OFF - Restores OS to original configuration....no data or apps lost.
5) Factory Reset (in settings) - Totally wipes the Prime clean. You lose all data and installed apps.
Please correct me if I'm wrong, and on a side note - Does Android have a file similar to Windows registry? IF so, can I copy it to a safe place so I can use it to restore the Prime in case of failure....Would the Prime have to be rooted to do this?
Thanks,
Bob
Just got an amazing deal on Razr. It does have a clean ESN, but unfortunately, I do not have Verizon as a carrier, but I was hoping to use this as an "mp3" player and such. Root it, have fun with it, etc.
Right now, when I power on, it comes to the "Emergency call" screen, and says "No Service" at the bottom. The previous owner did leave an old SIM in it. When the SIM is removed it goes to the same screen when powered on.
I have read around (yes, I did try finding help around the web before I came here and asked) that the activation screen can be skipped and it'll work without a SIM.
When I try to go into the recovery (Vol down + power) to hard reset, the physical volume buttons don't work to scroll to the options, nor does volume up work to select options. Just ends up resetting the phone after the timeout.
I have looked everywhere for a workaround or fix for this. Couldn't find much on the recovery part of it.
Stock ROM and unrooted (told by previous owner)
HELP?
after screen replace
device isn't turning on
when I plug charge cable in
it vibrate once
I tried many things
hard reboot (volume up+power button)
it vibrate three times but still not working
and also it doesn't work anymore
push reset button next to sim slot
not work
any suggested solution to solve?
Send it back to service and tell the guys that screen is not working and its due to service's mistake. Dont forget to say you are not responsible for the problem and will not pay money.
I purchased a note 4 as a fun project, it has a cracked top glass only around the upper camera, I figured once I reset it, was going to proceed with glass replacement.
I put it aside, now its been a few weeks, so I hope I get the this in order of events.
While I am not expert, I am not a newberry either, but have exhausted my knowledge and searched this forum over, but maybe not using the correct search keyword.
I believe it is complete stock, but has a passcode and/or finger print lockout, so unsure. Still has all the previous user's settings & files.
It boots fine to lock screen. I can navigate to make an emergency call, all screen, volume buttons work, etc.
I simply want to wipe it through the normal stock recovery, but the normal key power+up+home combo is not working, the phone simply boots straight to lock screen every time.
Download mode is also not accessible either. power+down+home, same thing - boots and straight to lock screen.
Every combo of pressing power, volume or home get me to the same spot. Its as though the buttons do not work until it is booted up to lock screen.
I figured I would craft up a 300K usb jig to force download- still no go, same issue - boots straight to lock screen. Even tried variable resistor values, still no go.
I finally was able to get to download mode using Samsung 300K tool program - but even then, the phone will only initiate download mode if I click "connect" at just the right time during bootup.
So I downloaded the appropriate 6.0 android from SamMobile, loaded it via Odin successfully, the download finished, phone rebooted, and continued with android setup ( the screen where android initializes apps i.e 1/3xx, 2/3xx, etc and runs through 200, 300 or how many apps are installed, it takes awhile), so I walked away to let it finish.
I come back - its on the same dang lock screen.
Now I have read that one workaround is to pull the battery after some point to stop the phone from booting, then enter recovery and clear cache/ dalvik.
So I tried that, Odin, download, once phone reboots and vibrates, pull battery - but as stated, still not able to enter recovery.
USB debugging does not appear to be enabled, so unable to try that route either.
At a dead end. Anybody have a suggestion to get this device reset to factory.
I will even take a verbal beating :laugh:
Would love to even get TWRP, but thats a pipe dream at this point.
jammer
my xperia iii just started acting up. I tried to log in to siriusxm and the screen timed out because I was away for a bit. I tried to turn the screen back on when it got stuck in accessibility mode with the screen off and constantly fired the Google assistant. pushing and holding power does nothing except fire off the assistant three more times. if I can't get it to come back to me I can do a factory reset since I just received this phone yesterday and haven't done much with it. anything I can do here?
This isn't normal behavior. If you can return it.
Assuming you didn't install something stupid it's likely a firmware or hardware issue.
+ 1
Was this a new device? Rooted?
Are you sure that you long pressed the power button and not the Google Assistant button by mistake?
ctkatz said:
my xperia iii just started acting up. I tried to log in to siriusxm and the screen timed out because I was away for a bit. I tried to turn the screen back on when it got stuck in accessibility mode with the screen off and constantly fired the Google assistant. pushing and holding power does nothing except fire off the assistant three more times. if I can't get it to come back to me I can do a factory reset since I just received this phone yesterday and haven't done much with it. anything I can do here?
Click to expand...
Click to collapse
Try pushing and holding power + vol up until it vibrates it'll force restart the device.
1. bought via swappa, listed as mint.
2. unrooted
3. it was the power button. it's below the volume rocker, first button on the side. the assistant is the second (and smaller) button on the side.
4. eventually the phone unfucked itself. I did nothing but wait. this actually happened a second time later on except this time the screen displayed my wallpaper at least. I rebooted as soon as I had control and so far so good. I will try power + vol up next time. btw I'm guessing it may have been a software issue. I was moving from a note 8 that had a bixby specific app that got transferred and activated. however a similar thing happened to me with a galaxy tab 4 (without any kind of software mod) so I don't know. I had to wait for that device to unfuck itself too.
ctkatz said:
1. bought via swappa, listed as mint.
2. unrooted
3. it was the power button. it's below the volume rocker, first button on the side. the assistant is the second (and smaller) button on the side.
4. eventually the phone unfucked itself. I did nothing but wait. this actually happened a second time later on except this time the screen displayed my wallpaper at least. I rebooted as soon as I had control and so far so good. I will try power + vol up next time. btw I'm guessing it may have been a software issue. I was moving from a note 8 that had a bixby specific app that got transferred and activated. however a similar thing happened to me with a galaxy tab 4 (without any kind of software mod) so I don't know. I had to wait for that device to unfuck itself too.
Click to expand...
Click to collapse
Try Safe Mode. It will temporarily disable a lot of user-space configurations that can cause boot loops. It's good for broken launchers, bad widgets, impossible settings, etc.
Take the microSD card out too. Google worked hard to disable expandable storage starting with Android 11. There's the floppy-disk-slow, absolutely useless SAF and nothing else. Performance workarounds from other phones, even if they're as simple as legacy mount options, will cause bootloops.