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My Photon has been acting up today. It has frozen on a black screen four or five times, requiring a battery pull each time. Also a couple of random restarts. The same thing happened once yesterday, but it has come back with a vengeance today.
Anyone else experiencing this? Bad phone? Not rooted, updated prl/profile, etc. Been on the road, so no chance to try the MR, so I don't know if that would solve anything or not.
I'm a Sprint Launch Ambassador supporting the Photon. I have seen reboots on my own device but it was due to a 3rd party live wallpaper I had downloaded and was running. When I removed it, the device was stable again. Does your device do this in a factory reset state with nothing installed 3rd party app wise and no SD card?
never had that type of issue with mine
mattvalenz said:
I'm a Sprint Launch Ambassador supporting the Photon. I have seen reboots on my own device but it was due to a 3rd party live wallpaper I had downloaded and was running. When I removed it, the device was stable again. Does your device do this in a factory reset state with nothing installed 3rd party app wise and no SD card?
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Click to collapse
Matt - thanks for your quick response.
I am not running third party or live wallpapers. Just a pretty static experience.
I have installed quite a few apps, of course, but I haven't had the time, at the moment, to do a factory reset (and frankly, doing a factory reset is a pain, and I'd rather not have to do it). My installed program list is also pretty standard (Google apps, Facebook, Pandora, Angry Birds).
I do, however, have a SD card mounted, which I actually considered might be the problem. Is there any clue about why this might be causing the problem?
Interestingly, it hasn't happened in the past few hours.
Are there any reports of specific applications that are causing issues, or reports that this is a widespread problem? I could forgive it a bit more if it restarted more than hard crashed, but the lockups with no warning on my primary business phone are rather problematic.
Also, any word you might be able to give on updates that might come out in the next week or two?
My main concern is just that I don't have a bad piece of hardware. I love the phone - as something to make phone calls, it's one of the best pieces of hardware I've ever had. If it's an issue where I need to switch the phone out for a different one, I'm fine with doing that, but I'd like to know before the warranty runs out.
Me too
I just want to chime in and report that I have seen some random black screen lockups on my new Photon. It usually requires battery removal to fix, but once while I was trying to pry the back cover off (it's a very stubborn cover), the phone came back to life.
No SD card, stock wallpaper.
Google voice
Skype
Twitter
Google +
Swiftkey X
Lastpass
Locked up after five minutes off the charger this morning. For what it's worth, the phone seems to get very warm when it is locked, possibly indicating a high power/processor usage.
I don't know if others have experienced this as well.
Random lock twice today when I went to answer the phone..and one time at 6 AM it was my 84 year old mother who had fallen.
I saw the #, grabbed my wife's EPIC and called my mom.
This is not a good thing on a 2 day old phone.
Apply the leaked Maintenance Release. There's a thread in the Dev sub-forum.
Beknatok said:
Apply the leaked Maintenance Release. There's a thread in the Dev sub-forum.
Click to expand...
Click to collapse
Do you know if this actually solves the lockup issues?
I was really hoping the new firmware update would fix this problem but no such luck. Will it ever be fixed? Will anyone ever even respond to my bug reports at Asus or Google? I'm so frustrated. I have crash logs saved in the futile hope that someone might actually investigate, but nobody wants them. Not being able to use this app makes my tablet close to useless for me
Aaaaaaaaaaaargh
It is actually worse than it was before. Sometimes before I could use Gmail for 20 seconds or so before it crashed. Now it crashes immediately every single time Is anyone else experiencing this? Does anyone know of a fix?
Same problem
I have the same problem. I have a BCOK tablet that is rooted and locked, but the problem has persisted since before I rooted. I don't know a good solution. My email app also crashes, and I haven't been able to find another e-mail app on the market that I like.
gmail fix???
I had the same exact problem for a while with my gmail. I too had hoped the updates would fix it. However, i tried something on my own and it worked!!! I havent had a problem since.
reduce your "days of mail to sync" settings and reboot. I dont have my Prime with me right now so i cant tell you what i have. but I think I went from the default 30 days to 15 days. I will try and remember to check later. but once I did that I no longer have the email freeze and crash problem.
If i remember correctly (I did this a month or so ago), it wasnt an immediae fix. It went from not being able to open as usual, to freezing and crashing a couple times, to no problems at all. All within a matter of days. I am assuming the system had to "settle" or something. I am in no way that techie, but im not a noob. so I have no idea if this is a fix... but give it a shot.
Thanks, I will give it a shot.
Let me know how it goes... im curious if I was just lucky, or i stumbled on to something.
I'm afraid to post this because I will probably jinx myself, but I actually haven't had a crash yet since I changed the sync days to 15... I'll post again in a couple of days and let you know if it's still going good!
aadeleon said:
I had the same exact problem for a while with my gmail. I too had hoped the updates would fix it. However, i tried something on my own and it worked!!! I havent had a problem since.
reduce your "days of mail to sync" settings and reboot. I dont have my Prime with me right now so i cant tell you what i have. but I think I went from the default 30 days to 15 days. I will try and remember to check later. but once I did that I no longer have the email freeze and crash problem.
If i remember correctly (I did this a month or so ago), it wasnt an immediae fix. It went from not being able to open as usual, to freezing and crashing a couple times, to no problems at all. All within a matter of days. I am assuming the system had to "settle" or something. I am in no way that techie, but im not a noob. so I have no idea if this is a fix... but give it a shot.
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Click to collapse
Thanks. I will try this and see what happens.
lol... awesome... guess i got lucky and stumbled on to a solution.
---------- Post added at 01:53 PM ---------- Previous post was at 01:50 PM ----------
31Cats said:
Thanks. I will try this and see what happens.
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Click to collapse
looks like it may have worked for cwoodard73... at least so far. i havent had a problem since then.
Well, it didn't work for me. But hey, it was worth a try . Thanks for the tip!
it didn't end up working unfortunately. gmail sometimes says open for a few seconds instead of crashing right away, but it's still unusable. sigh. maybe one of these days i'll be able to check email on my prime. after 4 months this is getting really old to say the least, and i find myself eyeballing my husband's ipad3 more and more often...
Just wondering....
I've only had my tp for a week, so I'm new to this device and to Android 4 - but I'm not new to Android.
As I said, I've only been using my prime for a week, but I don't see any of the problems that so many people have been talking about. So this is a question not a flame. Are the people having all these issues people who have had the device for a while and have piled udate on top of update?
In my case I don't even know what firmware version came with my prime because immediately after doing the initial battery charge, I did a manual fresh install of the .28 version. So I was starting out completely clean and I have to wonder if that's why mine is working so well?
I have done a factory reset after every update to try and get gmail working. no luck
I now have the problem again. Had it a few months back, then it went away, now it is back again. I have not changed anything. I also notice the problem on the Asus mail application as well. That is new. In the past it was not affected.
cwoodard73 said:
I was really hoping the new firmware update would fix this problem but no such luck. Will it ever be fixed? Will anyone ever even respond to my bug reports at Asus or Google? I'm so frustrated. I have crash logs saved in the futile hope that someone might actually investigate, but nobody wants them. Not being able to use this app makes my tablet close to useless for me
Aaaaaaaaaaaargh
Click to expand...
Click to collapse
I wouldn't be surprised if this was your issue:
http://forum.xda-developers.com/showpost.php?p=25381326&postcount=14
did not work for me
Did as suggested with same crashing. Finely I got a send crash report and it was a Java lang outofmemory error. Still do not know how to fix it though
aadeleon said:
I had the same exact problem for a while with my gmail. I too had hoped the updates would fix it. However, i tried something on my own and it worked!!! I havent had a problem since.
reduce your "days of mail to sync" settings and reboot. I dont have my Prime with me right now so i cant tell you what i have. but I think I went from the default 30 days to 15 days. I will try and remember to check later. but once I did that I no longer have the email freeze and crash problem.
If i remember correctly (I did this a month or so ago), it wasnt an immediae fix. It went from not being able to open as usual, to freezing and crashing a couple times, to no problems at all. All within a matter of days. I am assuming the system had to "settle" or something. I am in no way that techie, but im not a noob. so I have no idea if this is a fix... but give it a shot.
Click to expand...
Click to collapse
I cant find a straight answer anywhere. I bought a Nokia Lumia 920 a week and a half ago and I'm on my third handset. This is because each one has been apparently faulty.
The first handset I had was great until the screen started to flicker/shimmer to the point where it hurt to look at it. I got that one replaced with a second device, which was better, up to the point the flickering returned and it froze, shut off and wouldn't turn again. I got this one replaced with a third device and this one was flickering/shimmering straight out of the box.
I have looked on google followed tips and tricks to try and get this phone working but to no avail. So I just wondered if you guys knew of anything im missing or a ROM I can install to fix these problems or future updates which will fix these problems because I am going into the EE store tonight to get my money back. I am so annoyed because its a beautiful phone and I would like to keep it.
Thanks
Sam
Phesefalus said:
I cant find a straight answer anywhere. I bought a Nokia Lumia 920 a week and a half ago and I'm on my third handset. This is because each one has been apparently faulty.
The first handset I had was great until the screen started to flicker/shimmer to the point where it hurt to look at it. I got that one replaced with a second device, which was better, up to the point the flickering returned and it froze, shut off and wouldn't turn again. I got this one replaced with a third device and this one was flickering/shimmering straight out of the box.
I have looked on google followed tips and tricks to try and get this phone working but to no avail. So I just wondered if you guys knew of anything im missing or a ROM I can install to fix these problems or future updates which will fix these problems because I am going into the EE store tonight to get my money back. I am so annoyed because its a beautiful phone and I would like to keep it.
Thanks
Sam
Click to expand...
Click to collapse
Sounds to me you have something in your area causing it. Maybe a very strong electrical/magnetic field. Just seems odd three in a row would have the same issue and so far I am pretty sure you are the only one to report this since you found no answers as well.
Keep in mind that per FCC rules your phone must accept interference but may not cause interference. So if there is something in your area causing it then you are out of luck as it is not an issue with the phone.
Unless its the entire area of bristol or im just magically electro magnetically charged i dont think its that. I'm not the only one who is getting this problem, I said I cant find a definitive answer. I cant find an answer about updates or patches that would fix this problem. I understand that phones and radiowaves are very susceptible to interferance but this problem is happening in different places and at different times.
I've managed to find that the shimmering will happen more while multi tasking so having headphones plugged in, music and trying to access the xbox app.
Hello All you Android Whizzes out there,
I am having a NEW problem with my Samsung Galaxy Note 5 phone running 6.0.1.
as of sometime yesterday, for no reason I can fathom, the graphics for virtually all the games on my phone have gone all Blurry making the game unusable. All the non-game Apps appear to work just fine, but then they generally have static graphics.
I am worried there is something wrong with MY phone, but in a quick Google search, I found someone else reported the exact same problem just a few hours ago??
Anyone hear of this or have a clue as to what may be happening? is it a malware? Any and all help would be appreciated, and I hope the XDA community will be kinder than where that poor other person posted their query!
Thanks!
EDIT: Thanks to Ekrezem...
I looked at the Game Optimizing Service and it had been updated. I simply removed the updates going back to factory and everything worked!
You actually found it on a google search? May I know where you found it?
I just got it happening to me earlier today as well (about 10h? ago), and I still do. Hoping for some answers since I couldn't find it on google... Or I'm just bad at keywording, lol.
Mine is on a Samsung Galaxy S6 - Verizon, though.
Edit: I think I got mine fixed, but not sure. So far none of my games are being blurry, though.
You can follow this maybe? https://forum.supercell.com/showthr...esolution-and-blurry-screen-while-playing-CoC
As for me myself, I have package disabler pro. I went and disabled Game Optimizing Service from it, and rebooted. Boom, no blur somehow.
My previous temporary fix were rebooting until the game I want to play were not blurry, lol.
Thank you! This started happening to me as well yesterday. Could not figure it out, and all google searches and youtube vids came up empty on this subject. By chance, i found this thread just now, and it fixed the problem. I thought my phone was going bad....lol. Thank you!!!
blackgumball said:
Thank you! This started happening to me as well yesterday. Could not figure it out, and all google searches and youtube vids came up empty on this subject. By chance, i found this thread just now, and it fixed the problem. I thought my phone was going bad....lol. Thank you!!!
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Click to collapse
Me too, and I'm in that period of wanting to sell my phone and buy a new one. lmao
Glad it works, so I guess its not just me.
Thank you PiperTim and Ekrezem.
I'm not very tech savvy, but you gave me enough to figure it out. Here's how I fixed it. I went into settings, application manager, game optimizing service and then clicked on more, and undo updates, back to factory reset . After doing this, it was still blurred so then I did a force stop on the game optimizing service and then everything worked again. All my games are clear and functioning normally. Thank you both so much!
Yup, that is the quick way out and I think it takes you back to 1.1.40.0, my wife has an identical phone to mine that was still working fine and she had 1.1.89.0, the one I believe I had when all went haywire was 1.1.95.2 which I am not sure where I picked it up (I think it installed with Twitter?)? I just tried loading the current one 1.2.07.1 and it hosed up my phone (Note 5) so, I would suggest staying away from anything over 1.1.89.0!
Had the same problem and disabling game optimizing service solved my problem! Thx OP and others for this thread and fix!!
OK, found the fix, but do I have to do it every day?
So, I had hoped that I would delete the updates and reinstall the last working version and be done!
Who knew I would have to do this at least once every day as they keep trying to push the newest version of the GameOptimizingService 1.2.07.1 out to my phone.
any way to stop this?
I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
dougleto said:
I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Click to expand...
Click to collapse
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
MAX 404 said:
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
Click to expand...
Click to collapse
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
blackhawk said:
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
Click to expand...
Click to collapse
Thanks! I know how to clear cache but not how to check for memory leaks. Do you have a tool you'd recommend to do that? And I had never heard of auto restart before, so thanks for that. I confirmed that it is NOT enabled (that would have been a face palm moment!).
dougleto said:
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
Click to expand...
Click to collapse
Is not easy , you just need to be methodic
See if you can find anything useful in the logs first
Reflash firmware , use home-csc , see if it help
Have you notice if the phone fails under any specific circumstances?
If that does not help and if you can really relate the problem with any specific app you may try to freeze or uninstall suspicious app and let it run for a day , Package disabler app is a good option , it is easy to enable or disable app but is not free, you could try this one , is a debloater tool , it allow you to disable app... may be easy that having to uninstall / install by hand
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
GillBates21 said:
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
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Click to collapse
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
dougleto said:
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
Click to expand...
Click to collapse
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
GillBates21 said:
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
Click to expand...
Click to collapse
So I'm curious why you think that means it's a software issue. If this isn't a widespread issue with the S21 and after we've both done a factory reset and still have the issue, that makes me think it could be a hardware issue. Of course, there could be some software incompatibility with an app that most people don't have installed or a bluetooth connection or something, which is why I really want to find a useful crash log (and find it rather absurb how hard it is to find a useful crash log on android, come on guys, it's a mature OS, some kind of crash log seems pretty basic!), because otherwise, it could be a ton of issues and I can't reproduce it. Ugh.
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
GillBates21 said:
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
Click to expand...
Click to collapse
Got it, that makes sense. I'm on t-mobile and just got an update this morning. We'll see if that improves anything because my device restarted 4 times yesterday
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
GillBates21 said:
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
Click to expand...
Click to collapse
How did you disable chrome and what other google stuff did you disable? (There's obviously quite a lot of google services that can't be disabled)
After the most recent monthly update, my phone has gone from rebooting multiple times/day to once every 2-3 days, which is more manageable but still super annoying. It is incredibly frustrating to me that there are no good tools to troubleshoot a crash (at least that I've ben able to find). Honestly, it's driven me to consider an iPhone for the first time in my life .
My trouble is back... I will be scheduling a fix with samsung soon so I can RMA it
Check the below link. This seems to be a hardware problem which got solved after Samsung replaced the motherboard.
Samsung Restart problem
So I bought this phone for my wife. Since I received the phone, after a day the phone started crashing whatever app she was on and then take you back to lock screen without having to go through a full restart process but it was definitely a restart as you would need to enter your pin again as opposed to fingerprints.
Since it was within 15 days of purchase I returned and reordered another one from Samsung, and to my surprise exact same issue. What are the odds of having two brand new phones having exact same issues.
This leads me to believe it must be a software issue. I just received this 2nd new phone last Friday.
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
dougleto said:
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
Click to expand...
Click to collapse
On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
isiddiqi said:
On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
Click to expand...
Click to collapse
Your issue sounds different to me. Mine definitely fully rebooted, I have no idea what is going on with yours, it sounds like your crashes are locking the phone or something, that could definitely be software. Good luck!