Hi, so my I gave my S6 Edge to my dad.
Battery stopped charging so he gave it to a phone repair shop (lol idk why he didn't come to me, but nevermind.)
The guy at the store said he would change the battery, and see if that was a problem. Turns out that it would still cap at a certain percentage.
So he then claimed he would "change the motherboard." ..for £60, when the part alone is £60 on eBay? Is this a genuine fix?
After my dad gave in the phone, I googled the problems and they suggested cleaning the cache etc (may I add I wiped the phone like twice before.)
This is where it gets interesting. I know how to root and stuff. When the phone was given in, it had the stock Samsung Firmware installed. Now that I've gotten the phone back, it's come back with O2 apps installed. The guy at the shop did not install this himself as there is no Google account linked to the phone, so you can't get into the Play Store.
In addition to this, a SecurityLogAgent notif has come up. "Unauthorised actions have been detected. Restart your device.."
Did this guy just flash an O2 version of Android 7.0?
Is there any way to view a log of what was done to the phone's software?
He's giving me a 'week' to see if there aren't any problems.
*edit* - so I installed an APK that outlines the phones info, and yeah he flashed an O2 variant lol.
The camera is not working so I'll be going back to sort that **** out
But is there any way at all to see if he changed the motherboard?
lemonmo said:
Hi, so my I gave my S6 Edge to my dad.
Battery stopped charging so he gave it to a phone repair shop (lol idk why he didn't come to me, but nevermind.)
The guy at the store said he would change the battery, and see if that was a problem. Turns out that it would still cap at a certain percentage.
So he then claimed he would "change the motherboard." ..for £60, when the part alone is £60 on eBay? Is this a genuine fix?
After my dad gave in the phone, I googled the problems and they suggested cleaning the cache etc (may I add I wiped the phone like twice before.)
This is where it gets interesting. I know how to root and stuff. When the phone was given in, it had the stock Samsung Firmware installed. Now that I've gotten the phone back, it's come back with O2 apps installed. The guy at the shop did not install this himself as there is no Google account linked to the phone, so you can't get into the Play Store.
In addition to this, a SecurityLogAgent notif has come up. "Unauthorised actions have been detected. Restart your device.."
Did this guy just flash an O2 version of Android 7.0?
Is there any way to view a log of what was done to the phone's software?
He's giving me a 'week' to see if there aren't any problems.
*edit* - so I installed an APK that outlines the phones info, and yeah he flashed an O2 variant lol.
The camera is not working so I'll be going back to sort that **** out
But is there any way at all to see if he changed the motherboard?
Click to expand...
Click to collapse
So you are correct, he will of just flashed an O2 firmware. Which I don't get why he would flash a carrier firmware when he could of flashed BTU, unlocked UK firmware.
As for security log agent notification, that usually appears after twrp/root. So chances are he has rooted or installed twrp on your phone and tripped Knox. Check download mode or the phone info app and check Knox status says 0x0. Seems like they guy doesn't really know what he's doing to be honest.
callumbr1 said:
So you are correct, he will of just flashed an O2 firmware. Which I don't get why he would flash a carrier firmware when he could of flashed BTU, unlocked UK firmware.
As for security log agent notification, that usually appears after twrp/root. So chances are he has rooted or installed twrp on your phone and tripped Knox. Check download mode or the phone info app and check Knox status says 0x0. Seems like they guy doesn't really know what he's doing to be honest.
Click to expand...
Click to collapse
Thanks for the quick response.
I tripped Knox about a year ago, but then installed the official firmware and unrooted the phone.
Yeah, I figured. With the battery, I'll be using AccuBattery to see whether he actually changed it or not.
callumbr1 said:
So you are correct, he will of just flashed an O2 firmware. Which I don't get why he would flash a carrier firmware when he could of flashed BTU, unlocked UK firmware.
As for security log agent notification, that usually appears after twrp/root. So chances are he has rooted or installed twrp on your phone and tripped Knox. Check download mode or the phone info app and check Knox status says 0x0. Seems like they guy doesn't really know what he's doing to be honest.
Click to expand...
Click to collapse
As for changing the motherboard, is that just horse ****e to get money?
lemonmo said:
As for changing the motherboard, is that just horse ****e to get money?
Click to expand...
Click to collapse
Yeah I would say so mate, as for the battery I would use accubattery or BBS and track it for a few days
Related
Hello,
I would first of all like to apologise for this long post. In January I purchased my Samsung Galaxy SII on contract from Orange. It worked fine and looked and behaved like (what I'm now guessing) is an unlocked phone (it didn't have any of the Orange apps installed and I had a lot more options). However, it started behaving strangely for the last month and to make a long story short, I received a replacement phone today.
The idiotic thing is that this replacement phone has a load of Orange apps installed (which I cannot remove!) and I noticed that some of the options I was used to on my old phone (Such as System Update) did not exist. I phoned Orange immediately to ask what the hell they had done, and they not only tried to tell me that my old phone probably broke down because I didn't have any of their apps installed, but also that my old phone should have had those apps installed. They even connected me to Samsung, even though it's not Samsung's start-up apps that are driving me insane (For heaven's sake, they even have the Orange logo at start up. It's not like I'm going to forget who my network operator is every morning.)
Anyway, after having read some guides here I've tried to root my phone and tried some SIM unlocking apps, but it seems to have made no change at all. I would have phoned Orange and simply ask them to unlock my phone, if not for the fact that I did that back in early July and they still have not sent me a bloody thing.
I am out of options and I am getting very irritated because I was used to the phone that hadn't been slobbered all over by Orange, and now I'm stuck with this limited thing (Can't even get the *#SIMLOCK# to work).
Does anyone have any suggestions?
AWizardDidIt said:
Hello,
I would first of all like to apologise for this long post. In January I purchased my Samsung Galaxy SII on contract from Orange. It worked fine and looked and behaved like (what I'm now guessing) is an unlocked phone (it didn't have any of the Orange apps installed and I had a lot more options). However, it started behaving strangely for the last month and to make a long story short, I received a replacement phone today.
The idiotic thing is that this replacement phone has a load of Orange apps installed (which I cannot remove!) and I noticed that some of the options I was used to on my old phone (Such as System Update) did not exist. I phoned Orange immediately to ask what the hell they had done, and they not only tried to tell me that my old phone probably broke down because I didn't have any of their apps installed, but also that my old phone should have had those apps installed. They even connected me to Samsung, even though it's not Samsung's start-up apps that are driving me insane (For heaven's sake, they even have the Orange logo at start up. It's not like I'm going to forget who my network operator is every morning.)
Anyway, after having read some guides here I've tried to root my phone and tried some SIM unlocking apps, but it seems to have made no change at all. I would have phoned Orange and simply ask them to unlock my phone, if not for the fact that I did that back in early July and they still have not sent me a bloody thing.
I am out of options and I am getting very irritated because I was used to the phone that hadn't been slobbered all over by Orange, and now I'm stuck with this limited thing (Can't even get the *#SIMLOCK# to work).
Does anyone have any suggestions?
Click to expand...
Click to collapse
and i suppose you are not rooted or probably you don't want to void warranty?
bcse there are few applications (root required) for simunlock
and do research first please...there is more than one post for this problem
Moving to Q&A, post all future questions there.
Thanks
The-Hulk
Have you tried flashing an unbranded firmware through Odin?
Sent from my GT-I9100 using xda premium
wishmas7er said:
and i suppose you are not rooted or probably you don't want to void warranty?
bcse there are few applications (root required) for simunlock
and do research first please...there is more than one post for this problem
Click to expand...
Click to collapse
I AM rooted. Like I wrote in the OP, I rooted it and tried some recommended SIM - unlock apps, none of which worked. I also did spend about 4 hours trying to research on this before I hit a wall, so yeah.
*boy*racer* said:
Have you tried flashing an unbranded firmware through Odin?
Click to expand...
Click to collapse
I've found a lot of useful guides for it, however none of the links for the firmware itself seems to be working.
AWizardDidIt said:
I AM rooted. Like I wrote in the OP, I rooted it and tried some recommended SIM - unlock apps, none of which worked. I also did spend about 4 hours trying to research on this before I hit a wall, so yeah.
I've found a lot of useful guides for it, however none of the links for the firmware itself seems to be working.
Click to expand...
Click to collapse
Post the links to all the guides and Apps you have tried.
1.get your arse over to sammobile and get the unbranded firmware for your phone/country.
2.next time buy an unbranded phone like I do.
Did you buy your original phone direct from orange, or via somewhere like carphone warehouse? CPW phones are unbranded even if you are buying them on a contract with a specific provider. Orange however always supply branded phones.
Just turned on my phone for the first time today and started getting "Enter Network Lock Control Key." No service with AT&T. Huh?
This phone was working fine for the past two years without any problems but why now? I spent over an hour with AT&T and Samsung with no resolution. Said my phone was the unlocked international version so they couldn't offer any support and told me to "contact the original carrier" (there is none...).
My version is the latest stock Android ICS 4.0.4 XEU. Never flashed or updated or did anything like that to my phone. What now?
Alazarin said:
Just turned on my phone for the first time today and started getting "Enter Network Lock Control Key." No service with AT&T. Huh?
This phone was working fine for the past two years without any problems but why now? I spent over an hour with AT&T and Samsung with no resolution. Said my phone was the unlocked international version so they couldn't offer any support and told me to "contact the original carrier" (there is none...).
My version is the latest stock Android ICS 4.0.4 XEU. Never flashed or updated or did anything like that to my phone. What now?
Click to expand...
Click to collapse
You've got an AT&T S2? I777?
If so, you're in the wrong forum
gastonw said:
You've got an AT&T S2? I777?
If so, you're in the wrong forum
Click to expand...
Click to collapse
I have a GT-I9100 with the original stock XEU firmware that is now running ICS 4.0.4 stock. It's the original and international version. However, AT&T is my carrier. I bought the phone off of Expansys.
Update: Just tried in another SIM card from another carrier, and it still doesn't work. Also, I tried restoring the phone back to its default self by doing a full reset and still the same message. Now I know that it isn't a SIM issue but rather a phone issue. Strangely, my phone has been working for 2 years and suddenly decided to "network lock" itself on an unlocked/international phone.
Galaxysim unlock. It's free here, at xda.
Sent from the little guy
gastonw said:
Galaxysim unlock. It's free here, at xda.
Sent from the little guy
Click to expand...
Click to collapse
I cannot use it unless I root the phone. However, never mind. It's all fixed now as I was able to get it fixed at a local repair shop. They told me they used NsPro to "re-unlock" an unlocked phone (ironic, I know).
How much did they charge you?
Sent from the little guy
gastonw said:
How much did they charge you?
Sent from the little guy
Click to expand...
Click to collapse
$35 well spent. I was very stressed in not being able to use my phone and all its goodies.
You could have done it by yourself and for free.. oh well.. your choice..
yeah...it takes like 30 min + xda + patience.
Sent from the little guy
I went to update the S6 Edge + with an OTA update.
The update messed up and the phone reboots a few times then shows recovery mode.
ODIN recognizes the phone but it will not finish a firmware flash. It stops at NAND write start
The Samsung rep at Best Buy tried several times using the software he had available, but he was not able to get it working.
Any ideas?
billinaz said:
I went to update the S6 Edge + with an OTA update.
The update messed up and the phone reboots a few times then shows recovery mode.
ODIN recognizes the phone but it will not finish a firmware flash. It stops at NAND write start
The Samsung rep at Best Buy tried several times using the software he had available, but he was not able to get it working.
Any ideas?
Click to expand...
Click to collapse
Contact Samsung to send it in for repair. Your phone should still be in warranty.
Sent from my SM-G928V using Tapatalk
phiftyopz said:
Contact Samsung to send it in for repair. Your phone should still be in warranty.
Sent from my SM-G928V using Tapatalk
Click to expand...
Click to collapse
1 year and 3 months old. They screwed it up with the OTA, they should replace it.
billinaz said:
1 year and 3 months old. They screwed it up with the OTA, they should replace it.
Click to expand...
Click to collapse
True. They could see that KNOX isn't tripped so you couldn't have been trying to install a custom OS. If they don't replace it for free I'm going to be surprised.
Sent from my SM-G928V using Tapatalk
Im currently on the phone with some foreign country. She keeps telling me that the warranty was up in November, so I had to pay the geek squad to fix it.
She then said I could walk in to the California or New Jersey repair location. I told her that walking 350 miles or 2500 miles was not an option. I asked where to send it and she repeated that I should just take it to the geek squad.
I had to tell her at least 6 times that after 8 hours in Best Buy, the Samsung rep gave up.
I asked for a supervisor and now Im waiting on hold.....
Samsung refused to replace or fix it.
billinaz said:
Samsung refused to replace or fix it.
Click to expand...
Click to collapse
Why?
Sent from my SM-G928V using Tapatalk
The supervisor said they do not take any responsibility for updates, it was the carriers issue. Since the 1 year warranty expired on Nov 30 they were not going to do anything.
billinaz said:
The supervisor said they do not take any responsibility for updates, it was the carriers issue. Since the 1 year warranty expired on Nov 30 they were not going to do anything.
Click to expand...
Click to collapse
Wow...
Sent from my SM-G928V using Tapatalk
billinaz said:
I went to update the S6 Edge + with an OTA update.
The update messed up and the phone reboots a few times then shows recovery mode.
ODIN recognizes the phone but it will not finish a firmware flash. It stops at NAND write start
The Samsung rep at Best Buy tried several times using the software he had available, but he was not able to get it working.
Any ideas?
Click to expand...
Click to collapse
I'm right there with you. My brother's phone failed the last OTA and his is out of warranty. They accused him of trying to root the phone - haha.
I don't mean to hijack your thread but I created a thread with a bit more of what I'm trying to do to remedy this situation - I'm seeking the latest update in which I can ODIN and see if that helps.
I'm looking for MMB29K.G928VVRS3BPL4 if anyone finds a copy.
I can't find it anywhere since it's so new and just went OTA.
https://forum.xda-developers.com/ve...py-g928vvrs3bpl3-how-to-kill-corrupt-t3532217
I just used smart switch on my computer and had no problems..
eaze222 said:
I just used smart switch on my computer and had no problems..
Click to expand...
Click to collapse
I feel like I've been down this route.
Were you in the OS when you launched Smart Switch? How'd you do it? What's the trick?
I am in a boot loop, I can get to download mode and that's about it. I can't seem to get the time in for Smart Switch to recognize the device.
Idk... didn't do anything special just plugged my phone into the computer it recognized it and said that there was an update available and I proceeded with the prompts... sorry wish I could help you more... oh and by the way I was in the os...
dbilodeau said:
I'm right there with you. My brother's phone failed the last OTA and his is out of warranty. They accused him of trying to root the phone - haha.
I don't mean to hijack your thread but I created a thread with a bit more of what I'm trying to do to remedy this situation - I'm seeking the latest update in which I can ODIN and see if that helps.
I'm looking for MMB29K.G928VVRS3BPL4 if anyone finds a copy.
I can't find it anywhere since it's so new and just went OTA.
https://forum.xda-developers.com/ve...py-g928vvrs3bpl3-how-to-kill-corrupt-t3532217
Click to expand...
Click to collapse
Well after fighting with Verizon reps, I finally got one to go ahead and process a warranty exchange for me. It came in and the phone they caused to lock up went back in the box to them.......
I was able to get in using ODIN, but the newest firmware is not out and it would not load any previous version. The Samsung rep used his software and had access to the newest version but the phone would not flash to a working state, just a constant reboot with a message that it was upgrading.....
billinaz said:
Well after fighting with Verizon reps, I finally got one to go ahead and process a warranty exchange for me. It came in and the phone they caused to lock up went back in the box to them.......
I was able to get in using ODIN, but the newest firmware is not out and it would not load any previous version. The Samsung rep used his software and had access to the newest version but the phone would not flash to a working state, just a constant reboot with a message that it was upgrading.....
Click to expand...
Click to collapse
So... The Samsung rep bricked your replacement?
Sent from my SM-G928V using Tapatalk
billinaz said:
Well after fighting with Verizon reps, I finally got one to go ahead and process a warranty exchange for me. It came in and the phone they caused to lock up went back in the box to them.......
I was able to get in using ODIN, but the newest firmware is not out and it would not load any previous version. The Samsung rep used his software and had access to the newest version but the phone would not flash to a working state, just a constant reboot with a message that it was upgrading.....
Click to expand...
Click to collapse
That's so reassuring!
---------- Post added at 05:19 AM ---------- Previous post was at 05:16 AM ----------
eaze222 said:
Idk... didn't do anything special just plugged my phone into the computer it recognized it and said that there was an update available and I proceeded with the prompts... sorry wish I could help you more... oh and by the way I was in the os...
Click to expand...
Click to collapse
Interesting. Good to know, regardless.
I can get to Download Mode, go to Smart Switch and try a recovery but I enter my model number (SM-G928V) and it accepts that... and then it won't accept ANYTHING for an S/N!
What'd you enter for an S/N? I'm not asking for your S/N specifically - I"m just wondering what Smart Switch is demanding.
NOTHING WORKS! I have the original packaging in front of me, I've tried every code on the damn box - I originally thought it was the IMEI but NOPE!
I don't get it! So frustrating! Does anyone think Smart Switch not accepting an S/N has anything to do with the Verizon rep taking my SIM card out of my phone and....keeping it? My brother went back to his old S4 while I tried to fix his S6. It used a different sized SIM card. The fking rep took the S6's SIM card out and kept the damn thing and then put a new SIM card in my brother's S4.
Is the S/N somehow tied to the SIM card and w/o the SIM card Smart Switch doesn't know what's up?
Anyone?
dbilodeau said:
That's so reassuring!
---------- Post added at 05:19 AM ---------- Previous post was at 05:16 AM ----------
Interesting. Good to know, regardless.
I can get to Download Mode, go to Smart Switch and try a recovery but I enter my model number (SM-G928V) and it accepts that... and then it won't accept ANYTHING for an S/N!
What'd you enter for an S/N? I'm not asking for your S/N specifically - I"m just wondering what Smart Switch is demanding.
NOTHING WORKS! I have the original packaging in front of me, I've tried every code on the damn box - I originally thought it was the IMEI but NOPE!
I don't get it! So frustrating! Does anyone think Smart Switch not accepting an S/N has anything to do with the Verizon rep taking my SIM card out of my phone and....keeping it? My brother went back to his old S4 while I tried to fix his S6. It used a different sized SIM card. The fking rep took the S6's SIM card out and kept the damn thing and then put a new SIM card in my brother's S4.
Is the S/N somehow tied to the SIM card and w/o the SIM card Smart Switch doesn't know what's up?
Anyone?
Click to expand...
Click to collapse
Your serial number shows on your screen in download mode.
Sent from my SM-G928V using Tapatalk
phiftyopz said:
So... The Samsung rep bricked your replacement?
Sent from my SM-G928V using Tapatalk
Click to expand...
Click to collapse
Well an update did, Samsung said they do not provide any OTA updates, and blamed it on the carrier.
billinaz said:
Well an update did, Samsung said they do not provide any OTA updates, and blamed it on the carrier.
Click to expand...
Click to collapse
Of course they did. Anything to take the blame off of them. All the carrier can do is update carrier settings and that's it. There's no way the carrier is the one to blame since they have no access to the core system of Android, therefore the only person to blame is Samsung themselves.
Sent from my SM-G928V using Tapatalk
I was out of town and ignoring the notification to install an att update. I was in and out of wifi at my hotel and I think it downloaded about 9% of the official update. When I got home and under reliable wifi I decided to do the update. When I came back to the phone about 10 min later i had a blue screen with the message System software not authorized by AT&T has been found on your phone please take to nearest AT&T store. I called att they conference called with Samsung and sent me to ubreakifix to look at it. They were able to get in download mode and the knox wasn't tripped but it only said Official Samsung in one of the 2 places the tech said it should (i think the binary didn't say official Samsung but I only saw it briefly). I have only had this phone for 2 months. It is NOT rooted. It wouldn't go into recovery Any thoughts?
evrt said:
I was out of town and ignoring the notification to install an att update. I was in and out of wifi at my hotel and I think it downloaded about 9% of the official update. When I got home and under reliable wifi I decided to do the update. When I came back to the phone about 10 min later i had a blue screen with the message System software not authorized by AT&T has been found on your phone please take to nearest AT&T store. I called att they conference called with Samsung and sent me to ubreakifix to look at it. They were able to get in download mode and the knox wasn't tripped but it only said Official Samsung in one of the 2 places the tech said it should (i think the binary didn't say official Samsung but I only saw it briefly). I have only had this phone for 2 months. It is NOT rooted. It wouldn't go into recovery Any thoughts?
Click to expand...
Click to collapse
Man, talk about a bad situation. I would try itekimei .com. Buy the unlocked package for $30. He will be able to flash your factory firmware back to the way it was. Granted you can get into recovery and download modes.
I wouldn't turn to At&T for that type of help. Carriers are usually pretty stupid when it comes to stuff like this. At least with my experience with t-mobile for 17 years.
* I should add I recently used itekimei .com for two galaxy s9+'s with success for CDMA carriers, I.E. verizon. But part of that process is flashing back your original firmware, which should be no problem for AT&T and t-mobile. They have access to the actual Samsung tools, they can do just about anything when it comes to flashing firmware. Which in your case, sounds like your best alternative.
I took it to the ubreakifix (authorized Samsung repair) They said they were going to call Samsung, if they gave them the go ahead it will be fixed under warranty, which it should in the first place, or they'd charge me $40 to flash back to factory.
evrt said:
I took it to the ubreakifix (authorized Samsung repair) They said they were going to call Samsung, if they gave them the go ahead it will be fixed under warranty, which it should in the first place, or they'd charge me $40 to flash back to factory.
Click to expand...
Click to collapse
And Itekimei will do it for $30, plus it will be carrier unlocked if you ever needed that. But he does the same process in the end, flashes back your factory firmware. So six one, half a dozen another. But with samsung, I don't think they will leave you carrier unlocked after they reflash your firmware.
But your right, it should be fixed under warranty. If that's an option for you that you want to take, then take it. I don't know how long they will take, the guy at itek takes about an hour to do the process. They have access to the same tools samsung does to flash phones, at least they claimed to me.
Thanks for the info, that will definitely be plan B.
evrt said:
Thanks for the info, that will definitely be plan B.
Click to expand...
Click to collapse
No problem, but yeah that sounds like your solution anyways, is to have someone flash back your firmware. That will solve your problem.
ubreakifix couldn't fix it, they called samsung and they claim I rooted it. I DID NOT ROOT. used the help of iTekIMEI and he tried to flash stock firmware, he was unable to get it going too. Called Samsung directly they want me to send it in for analysis, sounds like they don't believe me either about not rooting.
https://imgur.com/a/CopbiZe
Can someone tell me what this is ? Found it on a warranty replacement phone T-Mobile sent me, 2 months ago, which was obviously a used phone. And how did it get past they're quality control. Supposedly certified. Hate that send you a used phone for warranty or insurance claims.
This, I thought, was a stock Samsung S9 Snapdragon.
Is there root or a hack I don't know about ? What is this ?
This phone is going back to TMO after we found this trying to fix the earpiece speaker. Attempting to get into recovery, which is a no go. Can't get in at all.
Completely free, no charge replacement. Probably going to get another used phone. Oh well, at least they're replacing it.
Tmobile's warranty gives you a "like new" or "reconditioned" phone of the same kind/type. (If none are available they might send you a new one instead) that is certified to work. In other words whomever handled the warranty replacement (assurian or Tmobile) had someone go through and check the phone out, and they certified that it works...
So you can end up with a gently used phone they checked over and made sure works as the warranty exchange.
https://support.t-mobile.com/docs/DOC-1656
https://support.t-mobile.com/docs/DOC-1250
In the pix I am not sure what your seeing that is unusual.
The images are of the phone in download mode for uploading firmware to the phone. Download mode is not the recovery menu/mode
Top image shows the standard menu and warning about flashing firmware to the phone.
Bottom image is where the phone is waiting for the transfer to start. In the bottom image FRP lock is enabled which means someone had a Google account on that phone but did not factory reset it (factory data reset removes the FRP lock). Also Knox status is 0x0 which means it hasn't been tripped at all. I can't read the purple text at the top, it's too blurry for me to make out
Also for the G965U and G965U1 there is no root at all.
Thanks for the reply. I knew I wasn't in recovery. I've never been in download mode. Wasn't sure. What would you download on a locked phone. ?. Guess I did get a used phone. I described the screen in detail to TMO tech support. Why wouldn't they know "download mode" ?
This is one of the few phones I haven't touched. Still have a flashed TMO Dash, Wing, S2, Stylo, & a couple jailbroke iPhones.
Wiish there was root for the snapdragon.
Why couldn't I get into recovery. ? It always took me to download mode. Why?
Also does FRP lock prevent anything to the next owner of the phone ?
Nevermind. Just Googled it. Thx.
crz6662 said:
Thanks for the reply. I knew I wasn't in recovery. I've never been in download mode. Wasn't sure. What would you download on a locked phone. ?. Guess I did get a used phone. I described the screen in detail to TMO tech support. Why wouldn't they know "download mode" ?
This is one of the few phones I haven't touched. Still have a flashed TMO Dash, Wing, S2, Stylo, & a couple jailbroke iPhones.
Wiish there was root for the snapdragon.
Why couldn't I get into recovery. ? It always took me to download mode. Why?
Click to expand...
Click to collapse
Tbh I have no idea why the rep you spoke too didn't know what download mode is. It may have slipped there mind or they didn't know, given how many people the deal with as well as all the different types of phones.
It also may depend on the level of tech support you reached. The tech support you reached may not necessarily specialize in the phone hardware as much as they are in the tmobile network.
As for why you could not access recovery mode it is because you pressed a wrong button.
Recovery mode is accessed by holding power button, Bixby button and volume up when the phone is off.
Download mode is accessed when you hold volume down, Bixby button and the power button when the phone is off.
Thanks for the info. TMO tech evidently didn't know either.
Appreciate the help.
crz6662 said:
Thanks for the info. TMO tech evidently didn't know either.
Appreciate the help.
Click to expand...
Click to collapse
Edit: Old phone is going back today. At least the TMO tech "Next Day Air"ed my replacement phone for girlfriend.