Details:
Watch: Amazfit Stratos
ROM Version: 2.3.9.0
Description:
I was running & start tracking the activities on 24/02/2019 06:58 AM (+8 MYT). The activity was fine (I keep looking at the watch while running) until I found out that after approximately 2 hours of running, the tracking was stopped suddenly & the watch did not show any tracking dashboard. It's just gone.
So I try to navigate to the menu & try to find out whether I can resume or find back the lost activity, & result to nothing. I perform reboot on the watch & start track a new activity. Unfortunately, due to this sudden & unexpected stop, I lost track of 7KM & 2 hours of running that morning.
I've download the logs from the watch & go through the log on the specific time the issue occured. Found out this error shown on the log file kmsg.txt in folder ingenic-log\11s2019-02-24_06-34-28e which is the time I started the activity.
<1>[ 1910.204682] CPU 0 Unable to handle kernel paging request at virtual address 0067617c, epc == 8f512480, ra == 8f543944
<4>[ 1910.217576] Oops[#1]:
<4>[ 1910.219938] CPU: 0 PID: 791 Comm: Binder_3 Not tainted 3.10.14-00739-g2010f8a #1
<4>[ 1910.227591] task: 85d046e0 ti: 8ab2c000 task.ti: 8ab2c000
The error occured is approximately after 2 hours of running which happened after this log, "<6>[ 1909.743685] PM: suspend exit 2019-02-24 00:54:38.012952673 UTC" which is around 8:54AM (+8 MYT)
I tried to compare with another logs on different day, the error did not occured / logged in the file. So I believe this is some specific issue that need to be take a look so that we can prevent another occurence of it. This will cause any major lost & dissatisfaction for runners that already in runs for long distance or hours.
I appreciate if support or anyone out there can give any advice or preventive measure for a temporary solution while Amazfit technical team is on their way to debug & come out with permanent resolution on this issue.
I've the log, since I still new, I could not post the external link.
I’ve got similar problem just now. I’ve run for 5km, then when I hit the upper button then click save, an error occurred. It says something like “Activity suddenly stopped, error occurred”. I also noticed during my first km, it didn’t recorded my first 0.5km properly. I should’ve ran 1km, but it only recorded 0.5km. Hope this issue is fixed asap. Very disappointing, specifically when you’re trying to hit your PR and trying to add distance on your Strava activities.
please report it
This version is pretty buggy, I have seen the same problem with my Stratos.
Please report it via official way:
support amazfit com /hc/en-us/requests/new
I have had this problem twice since September 2018 - this was with 2.3.5.0 then with 2.3.7.0 more recently, so its not a bug that just started with 2.3.9.0
I raised a bug report but I find reporting bugs pointless as they just close them, or pretend you didn't include the Software firmware version, ask for it again, the close anyway!
Related
In general I've really liked the latest firmware update for the Gear Fit2, but it has a severe bug in its calorie counting system..
I've sent two feedback reports in Samsung+ and asked for similar experiences in reddit. A lot of people have this same issue where the watch creates a sort of "day 0" at the beginning of your calorie records, and at midnight every day it shifts back a day and leaves "yesterday" blank (ex: Wednesday will be counting, Tuesday is blank, Monday shows Tuesdays calories).
Also if I'm not connected to Samsung Health, at midnight the calories from that day get severely cut until it syncs with the phone. Yesterday I burned 2033 calories but it showed 697 until I resynced with the app.
I've factory reset three times since the update just to see if it would fix it and it always creates the day 0 at midnight. It's only calories, not steps or anything else. Once in the past it did do this with steps but a factory reset fixed it. I've emailed support and told them I factory reset, but they told me to factory reset and/or send in the watch for inspection/repair... And I know it's a software issue and that I'm not under warranty anymore so no thanks.
Any one who's experiencing this please send feedback reports. If you have any insight to the issue or a fix, I'm all ears.
Is a time zone related bug, I don't know why tho. I have the same issue when I set my phone to automatic time zone. If I set the time zone to GMT +00:00 manually, the calories app on the GearFit2 will go back to normal.
Just bought a new Stratos and i am unable to get any data on VO2 max
I have tried - Outdoor running, Indoor running(treadmill), Indoor walking (treadmill), Indoor Cycling, Ellipticals
I have done it for 7 days
I see the Training Load information - says Optimum
I also see Recovery Time
I want to see the following (these are advertised features of the watch).
1. VO2 max
2. Training Effect
3. Training Load - yes i see it
4. Recovery time advisor - yes i see it
5. Real time performance condition
6. Personalized training plans
7. Real time coaching
8. Calories burned - i see it
How do i get to these information on the watch or on the app?
Please help.
thanks
jim
Training effect is shown on each workout in watch and app.
VO2max is calculated only if you do an outdoor run for at least 20? minutes with at least 75%? of your maximum heart rate. VO2max will be only correct if you are training running.
For a short and long term fitness indicator check out your resting heart rate.
Hi! I have followed the instruction from the Stratos manual, took a running session for more than 20 mins with the HR above 75% of the maximum heart rate. I have used Polar H10 as external sensor, connected to the watch and I also had bluetooth headphones connected. GPS was on and recorded precisely the trajectory. Unfortunately VO2max still shows „no data”. Should enable Huami Lab or any other feature in order to compute and display VO2? Thanks!
same VO2 Max problem
Hi, I've had this problem for a month now. I have entered all correct personal data into App re Height, Weight, etc, set activity to Running and reached at least 75% heart rate for over 20 mins, ended activity and saved data - Watch itself states "no data" and the App shows an updated date for that activity's VO2 Max but constantly shows a reading of Zero. This was working fine since I've had the watch until now.. I did update the watch to version 2.3.9.0 around the time the issue started, so of course it's possible it is a software issue, but I've struggled to find many other reports of this issue nor any solutions..
Can anyone help?
Many thanks
Cleebers said:
Hi, I've had this problem for a month now. I have entered all correct personal data into App re Height, Weight, etc, set activity to Running and reached at least 75% heart rate for over 20 mins, ended activity and saved data - Watch itself states "no data" and the App shows an updated date for that activity's VO2 Max but constantly shows a reading of Zero. This was working fine since I've had the watch until now.. I did update the watch to version 2.3.9.0 around the time the issue started, so of course it's possible it is a software issue, but I've struggled to find many other reports of this issue nor any solutions..
Can anyone help?
Many thanks
Click to expand...
Click to collapse
Corrupted data, maybe? If you haven't done yet, unpair watch and pair again, if it doesn't fix your problem then do it again but do *not* restore old data to watch when pairing again (it will reset all data on watch). You then may want to turn off the device for about 15s to make sure sensors are also reset and enable continuous HR for at lest 24h and use the watch while you sleep, this will calculate your resting HR and improve futire HR readings.
the firmwere shows VO2 header but readings are missing, this could be possibily because of the fact that gadget does not have built in hardware to measure v02! u would need to buy higher variant to see that reading! quite an old marketing strategy.
Hi guys.
My pace (Int version) start having problem with continous heart rate measurement since 2.8.0.5 update. It works for a few hours then turned off by itself (see attached image, I always wear the watch the whole afternoon). No problem found with manual HR measurement. I've tried restart and factory reset but the problem still presist. After 2.8.1.0 update, the problem also presist.
Is there anyone having same problem? What should I do to fix this? Thanks
Inaccurate HR
There are others with same problem. The issue with HR measurement inaccuracy started a few Rom versions back. You can see it referenced in other threads.
I like others have reported this back in March to Amazfit support. Their standard reply is that they have found the problem and will fix it in the next release.
This hasn't happened to date. The issue is most apparent in Sports activities where the HR is grossly inaccurate.
Your best option is to report it to support, by e-mail rather than through the Watch/App as you won't have a record of your complaint:
This is the e-mail address that i was contacting: [email protected]
Hello, I have a problem with my stratos and I would like to know if anybody else has this problem or how to fix it.
When I finish my run and then sync with phone and open the app to check my run the finish flag on the map is not on the proper spot but 2-3km sooner.
For example, I run about 15 km but on 12th km, it sets finish flag but it continues to count distance, pace and so on further. In the app, it shows proper distance and everything seems ok but when I look on the map finish flag is on 12th km.
It seems like no issue at all but after uploading on Strava it cuts off everything after the finish flag, so it shows only those 12kms and nothing else. And this bothers me because I use Strava as my primary app to analyze my runs. Interesting is that no matter how long I run it always cuts off more or less the same distance around 2-3 km before the real finish.
I appreciate any help.
Go to Settings on wacth -> Activity reminders, set both to ON, save, then set both to OFF again (you must reset them).
If watch is running firmware > 2.3.7.0 then there is a bug when GPS signal is lost that didn't happen in the past. You may want to factory reset but do NOT restore old data to watch to reset all data, do the above again (also reset Activity reminders), make sure you get a strong GPS-fix before starting to record any activity. And to get better HR data, enable continuous HR for at least 24h and use the watch while you sleep to record resting rate.
lfom said:
Go to Settings on wacth -> Activity reminders, set both to ON, save, then set both to OFF again (you must reset them).
If watch is running firmware > 2.3.7.0 then there is a bug when GPS signal is lost that didn't happen in the past. You may want to factory reset but do NOT restore old data to watch to reset all data, do the above again (also reset Activity reminders), make sure you get a strong GPS-fix before starting to record any activity. And to get better HR data, enable continuous HR for at least 24h and use the watch while you sleep to record resting rate.
Click to expand...
Click to collapse
Thanks for the reply.
I tried reset activity reminders but it did happen again. The watches are running on 2.3.9.0 and this problem first time occurred on 7th January. Is it possible that some update came out around that date?
About the GPS when I get a green screen which indicated good GPS lock and I start the activity it shows always altitude like -20000m and it takes some time until altitude becomes accurate but I always wait on the same spot till it's ok. Could that be a problem? Should I wait to start tracking even though GPS is ready?
After factory reset can I upgrade the watches to the current version or I should stay on some older one?
Reseting data will only erase the activity data stored on watch, it won't affect firmware. I'd suggest that you do the procedure above, and also turn off the watch for about 15s to reset sensors. And find start to record the activity as soon as you get a green GO, wait a few seconds for a stronger GPS fix.
Hello, I have the same exact problem on Amazfit Pace. It happens on Cycling and Walk and always cut the last 1-2 km of the track before the arrive regardless of the length of the ride.
I would try the suggested solutions but I can't find Activity reminders on Pace.
Archenan said:
Hello, I have the same exact problem on Amazfit Pace. It happens on Cycling and Walk and always cut the last 1-2 km of the track before the arrive regardless of the length of the ride.
I would try the suggested solutions but I can't find Activity reminders on Pace.
Click to expand...
Click to collapse
On the Stratos Activity Reminders are found under Settings > General. Not sure if it will be the same on the Pace.
raubbbyy said:
Hello, I have a problem with my stratos and I would like to know if anybody else has this problem or how to fix it.
When I finish my run and then sync with phone and open the app to check my run the finish flag on the map is not on the proper spot but 2-3km sooner.
For example, I run about 15 km but on 12th km, it sets finish flag but it continues to count distance, pace and so on further. In the app, it shows proper distance and everything seems ok but when I look on the map finish flag is on 12th km.
It seems like no issue at all but after uploading on Strava it cuts off everything after the finish flag, so it shows only those 12kms and nothing else. And this bothers me because I use Strava as my primary app to analyze my runs. Interesting is that no matter how long I run it always cuts off more or less the same distance around 2-3 km before the real finish.
I appreciate any help.
Click to expand...
Click to collapse
Amazfit ended up replacing my watch for this issue. None of the fixes they suggested worked. If they are hesitant to replace the watch, remind them of the Satisfaction Guarantee slip included in the package when you purchased the watch.
I have the same problem on my Amazfit pace... So annoying!
Has anyone found a fix?
d0d091 said:
I have the same problem on my Amazfit pace... So annoying!
Has anyone found a fix?
Click to expand...
Click to collapse
Hello, I have the same kind of problem.
My watch : Amazfit Pace 2.8.5.0
It happens only when the run is more than 15km
The finish flag is about 1.5 km to short.
The total distance is ok on Zepp App but it is not good in Strava.
1
Does anyone has a fix?
did you ever tryed a climb and see what the altitude map shows you?
I think my issue (https://forum.xda-developers.com/t/...os-3-2020-12-03.4033223/page-25#post-84231665) is because of that...
butcher33 said:
did you ever tryed a climb and see what the altitude map shows you?
I think my issue (https://forum.xda-developers.com/t/...os-3-2020-12-03.4033223/page-25#post-84231665) is because of that...
Click to expand...
Click to collapse
Hi.
First sorry for my english.
I have same issue. Zepp is the problem. GPX data from watch is ok. When it is updated to Zepp, data is ok.
But when you download the .gpx from Zepp (like Strava should), the latest data is missing in the .gpx
I opened a ticket at Amazfit but for them everything is fine.
In the screenshot below, we see on the left my watch's .gpx on the left and Zepp's .gpx on the right. There are 30 seconds of data missing.
For two months my T-Rex 2 automatically started my rowing machine identifying it perfect when I was starting my workout.
After the update 9.34.1.2 it did not auto start anymore. From then I had to start it myself.
So I sent a message to Amazfit support about this issue but I got nothing more then "Sorry but we cannot find the problem" even after sending several log codes through the Zepp app.
Finally last week I called Amazon and I got a brandnew watch but still the same problem.
Anybody here have the same problem? (Only row machine does not start by itself but all the oTher workouts do start by auto recognition)