Mate 10 pro was functioning normally for a couple of months before it suddenly stopped playing audio from that USB cable to headphone dongle. Whenever headphones are connected, the phone still plays audio from the phones speaker system. For some reason the phone does not register the fact that the headphones are connected to it and the headphone icon does not pop up. I've tried factory resetting the phone and cleaning out the port but the problem is still there leading me to believe that this is a software issue.
Anyone else experiencing this or has fixed this?
Hi. I'm also using mate 10 pro and same thing happened to me. It suddenly stopped working. I was given 2 headphones when i bought it but it wont recognize both. I thought it was the jack, so i tried the other headphone and still the same. It's not a port issue because phone works just fine if i connect it to my laptop.
It also started overheating and won't charge when using the original charger but works if I connect the cord to my samsung charger (this is why im sure its not the port). The battery started draining faster as well. It as working great before that. I already uninstalled some apps, run virus scan, optimise, check audio settings, check cords...
This all started happening at the same time and i don't know if anyone else is having the problem.
m8pro said:
Hi. I'm also using mate 10 pro and same thing happened to me. It suddenly stopped working. I was given 2 headphones when i bought it but it wont recognize both. I thought it was the jack, so i tried the other headphone and still the same. It's not a port issue because phone works just fine if i connect it to my laptop.
It also started overheating and won't charge when using the original charger but works if I connect the cord to my samsung charger (this is why im sure its not the port). The battery started draining faster as well. It as working great before that. I already uninstalled some apps, run virus scan, optimise, check audio settings, check cords...
This all started happening at the same time and i don't know if anyone else is having the problem.
Click to expand...
Click to collapse
I had the exact same problem as you have described with my mate 10 pro. I also tried what you already have, but I didn't manage to fix it. The only thing I did not test was to flash another rom, or reflash stock, but at that time I didn't know of any others with the same problem.
I gave up and sent the phone to service where they replaced the motherboard and a flex cable (cable between the motherboard and the USB-port). Im still not sure if this is a hardware or software problem.
In my situation, I always heard a crackling sound before the music stopped, but everything was normal afterwards and this happened about approximately 8 times in a period of 2 weeks, until the last time when the music stopped and the phone experienced som sort of kernel panic and restarted. After that my phone did not recognize headphones, got hot and would not charge.
The thing is that I have experienced this one after the hardware replacement, but it did not restart and kept functioning as normal as before where I just have to start the music again, but I'm afraid that this will happen again after a couple of times.
Did you manage to find a solution?
Solved!
Solved the issue. It's a software issue. I found that when excessively used the device must go into a safe mode and stops the reverse type C from functioning. All I did was put the earphones provided with in and forcibly restarted device by holding power button for more than 10 seconds. Hope this helped!
xXTAURUSXx said:
Solved the issue. It's a software issue. I found that when excessively used the device must go into a safe mode and stops the reverse type C from functioning. All I did was put the earphones provided with in and forcibly restarted device by holding power button for more than 10 seconds. Hope this helped!
Click to expand...
Click to collapse
This is so good news! Thank you! If this happens again, I know what to do
xXTAURUSXx said:
Solved the issue. It's a software issue. I found that when excessively used the device must go into a safe mode and stops the reverse type C from functioning. All I did was put the earphones provided with in and forcibly restarted device by holding power button for more than 10 seconds. Hope this helped!
Click to expand...
Click to collapse
unfortunately it's not. Today afternoon suddenly stopped. Phone is charging but not detect any headphone, even original usb-c headphone.
Not every problem is the same. Mine was a software issue. Yours may be different
So I have this problem and I have done some testing with 2 phones
Phone 1 - Mate 10 Pro Dual Sim (BLA-L29)
Phone 2 - P9 PLUS (VIE-L09)
Headphones are
Set 1 - standard USB type-c headphones (standard/original with the Mate 10 Pro)
Set 2 - standard 3.5mm jack headphones (standard/original with P9 Plus)
PLUS
usb type-c to 3.5mm jack adapter (accessory that came with Mate 10 Pro)
<><><><><><><><><><><><><><><><><><>
Scenario 1
Connect headphones set 1 to Mate 10 Pro
Result: audio from device speakers only, nothing through headset
+
Notification saying "Supplying power to connected device over USB" and after tapping the notification setting screen states "Use USB for" - 5 options available and "Reverse Charging" is selected by default. No options available suggesting use as audio device.
Scenario 2
Connect headphones set 1 to P9 Plus
Result: audio through headphones
Scenario 3
Connect headphones set 2 to adapter to Mate 10 pro
Result: audio through headphones
Scenario 4
Connect headphones set 2 to P9 Plus
Result: audio through headphones
Scenario 5
Connect headphones set 2 to to adapter to P9 Plus
Result: audio through headphones
<><><><><><><><><><><><><><><><><><>
So as it stands, this makes no sense at all.
I think I have tried all the potential combinations and I'm at a loss why headphones set 1 doesn't work on Mate 10 Pro but headphones set 1 works with P9 Plus
kiwiclasher said:
So I have this problem and I have done some testing with 2 phones
Phone 1 - Mate 10 Pro Dual Sim (BLA-L29)
Phone 2 - P9 PLUS (VIE-L09)
Headphones are
Set 1 - standard USB type-c headphones (standard/original with the Mate 10 Pro)
Set 2 - standard 3.5mm jack headphones (standard/original with P9 Plus)
PLUS
usb type-c to 3.5mm jack adapter (accessory that came with Mate 10 Pro)
<><><><><><><><><><><><><><><><><><>
Scenario 1
Connect headphones set 1 to Mate 10 Pro
Result: audio from device speakers only, nothing through headset
+
Notification saying "Supplying power to connected device over USB" and after tapping the notification setting screen states "Use USB for" - 5 options available and "Reverse Charging" is selected by default. No options available suggesting use as audio device.
Scenario 2
Connect headphones set 1 to P9 Plus
Result: audio through headphones
Scenario 3
Connect headphones set 2 to adapter to Mate 10 pro
Result: audio through headphones
Scenario 4
Connect headphones set 2 to P9 Plus
Result: audio through headphones
Scenario 5
Connect headphones set 2 to to adapter to P9 Plus
Result: audio through headphones
<><><><><><><><><><><><><><><><><><>
So as it stands, this makes no sense at all.
I think I have tried all the potential combinations and I'm at a loss why headphones set 1 doesn't work on Mate 10 Pro but headphones set 1 works with P9 Plus
Click to expand...
Click to collapse
I have identical issue as yours. Me too see have seen the Supplying power to connected etc... Have you found the solution? What did you do?
Started happening to me this morning. I've had this phone for one week ffs - and only used the usb-c to jack dongle 3 times
I saw that a lot of people have this issue with the Pixel 2 too, and apparently only since the January security update. Might be interesting to try this out with the december patch and then with the january one?
Edit: Tried the included headphones and they work. Whereas the dongle seems to move a bit in the port, but even if I push on it it's not recognized. Wish I had another USB-C phone to try the adapter with.
I talked to support and the options they gave me are to send back my phone to the nearest repair centre (at my own cost, just for an adapter), or to see with Amazon (where I bought the phone), or to try to get it repaired somewhere close. No way they would send me another adapter, even if it costs them 10 cents to produce I'm sure (ok, 12 cents if there's a DAC inside).
I knew the build quality looked cheap but I didn't expect it to die after 3 uses.
I guess I'll buy a USB-C to USB-A adapter and buy an Audioquest DragonFly too. That way I'll have good sound.
Yes, just same as urs. I have done factory reset but same story.
shah7 said:
Yes, just same as urs. I have done factory reset but same story.
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Click to collapse
I've got the same problem. And charging from the genuine charger doesn't work. Supercharging doesn't work either. Hope this gets fixed ASAP
shah7 said:
Yes, just same as urs. I have done factory reset but same story.
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Click to collapse
xXTAURUSXx said:
Solved the issue. It's a software issue. I found that when excessively used the device must go into a safe mode and stops the reverse type C from functioning. All I did was put the earphones provided with in and forcibly restarted device by holding power button for more than 10 seconds. Hope this helped!
Click to expand...
Click to collapse
Hi, I've got the same problem as any of them eith a slight variation. I can't connect to my computer. Please give a more detailed instruction. I really need this fix. I don't know if I will send my phone to service or to wait for the next update. Please. We need every help we can get. Thankyou in advance
Same issue
I have the same issue .. Huawei Mate 10 Pro .. original headphone not working ... no fast charge .. and not recognized by the computer .. did you find any fix guys?
I ended up buying a USB-C to micro USB cable (from CableCreation on Amazon) and a SMSL X4 (DAC + Headphone amp) and for 50€ I can now use my headset again, with an even better sound quality and louder. And I can also plug it into my PC.
Got instantly recognized by my phone so no issues there. If you have 50€ and your usb-c/jack adapter doesn't work I highly recommend doing it.
Any solution?
kiwiclasher said:
So I have this problem and I have done some testing with 2 phones
Phone 1 - Mate 10 Pro Dual Sim (BLA-L29)
Phone 2 - P9 PLUS (VIE-L09)
Headphones are
Set 1 - standard USB type-c headphones (standard/original with the Mate 10 Pro)
Set 2 - standard 3.5mm jack headphones (standard/original with P9 Plus)
PLUS
usb type-c to 3.5mm jack adapter (accessory that came with Mate 10 Pro)
<><><><><><><><><><><><><><><><><><>
Scenario 1
Connect headphones set 1 to Mate 10 Pro
Result: audio from device speakers only, nothing through headset
+
Notification saying "Supplying power to connected device over USB" and after tapping the notification setting screen states "Use USB for" - 5 options available and "Reverse Charging" is selected by default. No options available suggesting use as audio device.
Scenario 2
Connect headphones set 1 to P9 Plus
Result: audio through headphones
Scenario 3
Connect headphones set 2 to adapter to Mate 10 pro
Result: audio through headphones
Scenario 4
Connect headphones set 2 to P9 Plus
Result: audio through headphones
Scenario 5
Connect headphones set 2 to to adapter to P9 Plus
Result: audio through headphones
<><><><><><><><><><><><><><><><><><>
So as it stands, this makes no sense at all.
I think I have tried all the potential combinations and I'm at a loss why headphones set 1 doesn't work on Mate 10 Pro but headphones set 1 works with P9 Plus
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Click to collapse
Any solution? my mate 10 pro happen same like you. already factory reset. still same problem.
I've got the same problem. Went to a HUAWEI Service Center today and they told me they've seen this before and need to replace the board containing the speaker, MIC and USB connector. Waiting for the parts to arrive now...
Same thing happened to me, but my original charger still works and still fast charges. I tried to use original earphones and a few different types of USB earphones but none of them are being recognised??? Sending my phone off to be looked at tomorrow, let you know how it goes.
Powellie said:
Same thing happened to me, but my original charger still works and still fast charges. I tried to use original earphones and a few different types of USB earphones but none of them are being recognised??? Sending my phone off to be looked at tomorrow, let you know how it goes.
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Click to collapse
Same thing happened to my headphone jack week after got the phone. I had to fight tooth and nail but managed to get a brand new handset sent out as was still under 1 month so retailer had to exchange for new
No solution
Qasim_mh said:
I have the same issue .. Huawei Mate 10 Pro .. original headphone not working ... no fast charge .. and not recognized by the computer .. did you find any fix guys?
Click to expand...
Click to collapse
Please guys does any of you have a solution to this problem? After it forced restart yesterday the type C to headphone jack adaptor isn't working and also the super charger that comes with the box, it shows the charging sign but the battery percent isn't going up. I tried using a normal apple charger it works but charges really slowly.
Hey guys,
so i just bought the P20 lite and was quite amazed how it feels even tho that I loved my OnePlus One.
But soon i was dissapointed...
My old headphones (HyperX Cloud 2) are not working on the P20, even tho they still work on my one, pc and whatsoever.
So I called in at Huawei and they told me that I should check other headphones speakers etc.
I headed over to my pc and put in my speakers and what should I say... they worked :/
Now the question: why are my headphones not working on my p20
because old headphones use omtp, while new standart is ctia, i have same problem with oneplus 5t too, 3.5mm without microphone is not affected by this. if your phone's own headphones works, then nothing wrong with your phone. just a technological incompatibility
Hi,
Does anyone know if the Mate 20 Pro is compatible with External Mics.
Planning to up my video output next year and also shoot some weddings. I know the Pixel 3 is compatible and was top of my list, but do really like the look of the Mate 20 Pro too.
Would be a USBC > Headphone adapter > RODE Mic with a Gimbal setup.
I assume it is, either through the native app or a 3rd party app, but not seen it confirmed anywhere.
Yes it works. Rode mic, adapter in box to phone.
hi, can i ask? because to me it is no works.
i would like to record video with external MIC..
i buy Rode Videomicro..... and i want use it with USB-C reduction from phone, with Rode.. If i connect, not working....
How can i solve that? Thanks.
Hi!
I've just updated my P20 Pro to Pie and managed to get the AppAssistant working. In the app is the option to pair supported game controllers which at the moment is Betop G1. It's dedicated for Mate 20 series but as far as I know is now working with Honor Play as well. I was wondering if anybody tried that with P20 Pro? I play PUBG a lot and would like to try this out. Thanks
Mine just works fine also and it comes default with the update. If you check the pairing devices then it shows the betop g1 so no doubt that it will work fine.... It's just that weird design
How well does this fit the P20 Pro? Any photos of the controller attached?
It does not work with p20 pro, only with mate 20 series except mate 20 lite.
I suggest getting a third party Bluetooth controller
BraveXL said:
Hi!
I've just updated my P20 Pro to Pie and managed to get the AppAssistant working. In the app is the option to pair supported game controllers which at the moment is Betop G1. It's dedicated for Mate 20 series but as far as I know is now working with Honor Play as well. I was wondering if anybody tried that with P20 Pro? I play PUBG a lot and would like to try this out. Thanks
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Click to collapse
Honestly the best pad i've used and i've had a few is the iPega extendible, not only does it fit any phone or tablet (not quite the largest iPad) but everything under, the battery is built in, it's widely recognised for auto set up in emulators and games, battery lasts a long long time, plus it charges fast and the buttons and response time are superb.
I've had a few Moga's moga pro, normal moga, PS3 pad, xbox.
Prefer the d pad on a ps3 / ps4 but strictly for Android, the iPega has stood alone.
Might check out the one you mentioned though, cheers.
Heres the monster
https://www.coolicool.com/Mobile-Ph...ag-Rd1mEjgq-hnKILaTrYRaFehyAaz9hoCmxIQAvD_BwE
£18 for this is a steal, also got media buttons on it.
I find a lot of complaints on here about BT on the Mate 20 Pro. Is it problematic?
I just got one a few days ago, and in one of my cars, I have a streaming via BT radio, and with this phone, it will skip ever 10 seconds or so. Makes it unsatisfactory to listen to.
I don't have this problem on that streamer with my Note 9, or my Mate 9. Interestingly, I haven't had that problem with this phone on a couple other streaming speakers.
Any thoughts?
ewingr said:
I find a lot of complaints on here about BT on the Mate 20 Pro. Is it problematic?
I just got one a few days ago, and in one of my cars, I have a streaming via BT radio, and with this phone, it will skip ever 10 seconds or so. Makes it unsatisfactory to listen to.
I don't have this problem on that streamer with my Note 9, or my Mate 9. Interestingly, I haven't had that problem with this phone on a couple other streaming speakers.
Any thoughts?
Click to expand...
Click to collapse
I never experienced issue with bluetooth streaming from my Mate20, use it with both my bt radio, earphones when running and bt streaming when at practise... neither dropouts or skips ...
I'm on the Mate 20 Pro, not the Mate 20...could be a difference.
Although, it has been better past couple days. Fingers crossed...
I have loads of issues with this on my car radio, it had issues with my S8 before so not entirely blaming Huawei.
my bad .. i have the m20 pro too... . was just lazy so figured it was the pro forum so ... ... as i said..havent had any issues with either stero streaming or with the car radio... ...