The screen on my Kindle Fire HDX 8.9 suddenly went blank while I was using it. The battery was not very low. I tried pressing the power button for 20, 30 and 50 seconds but nothing. I connected it to a PC but did not detect anything. I thought the battery died, so I bought a new one and installed it but no luck. My Kindle just won't power on anymore. I don't hear any sound either which makes me hesitant to buy a new replacement screen.
Is there a way to fix it? Which component(s) could be dead? Or is it designed to fail after a number of years ? I thought only the screen and/or battery could die with age. My Kindle is 6 years old, but I have been taking care of it.
Thanks.
nazaf6 said:
The screen on my Kindle Fire HDX 8.9 suddenly went blank while I was using it. The battery was not very low. I tried pressing the power button for 20, 30 and 50 seconds but nothing. I connected it to a PC but did not detect anything. I thought the battery died, so I bought a new one and installed it but no luck. My Kindle just won't power on anymore. I don't hear any sound either which makes me hesitant to buy a new replacement screen.
Is there a way to fix it? Which component(s) could be dead? Or is it designed to fail after a number of years ? I thought only the screen and/or battery could die with age. My Kindle is 6 years old, but I have been taking care of it.
Thanks.
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Click to collapse
Likely a component on the main or daughter board took a dump. Not much you can do about that aside from replace and hope. Probably more cost effective to grab a lightly used one off eBay or another auction site.
Related
Strangest thing - Kindle Fire HDX with 80% charge suddenly won't turn on. Tried holding down power button to force it off and then turn back on, but nothing... Tried power button and volume down, nothing...
Tried charging for several hours, still nothing.
Any other ways to try and power it on or reset it back to original condition?
I tried plugging it in over USB, but Win 7 just says it can't find a driver for "qhsusb bulk"
Wow, don't take my word for it but that sounds similar to omap4440 on the second gens, not saying its hard bricked but if I had to take a guess at what that device is abbreviating it would be Qualcomm high security USB, like the Qualcomm processor the kindle hdx has, a snap dragon with some kind of high security(locked boot loader). I have no idea if I'm right but its just a guess and a shot in the dark so I'd wait for other opinions, I just find this interesting so I thought I'd throw my two cents in.
Sent from my Amazon Kindle Fire HD using xda app-developers app
This just happened to me. Had it for less than 2 weeks. I had filled up its memory to near full capacity when I figured that I needed to clear out room. Plugged it into my PC and started to delete photos, about 4Gbs worth. After a few seconds of clearing memory, the Kindle began rebooting. I did this 5-6 times, very slowly deleting these photos. The Screens then conks out. Won't respond to power button reboot. According to Device Manager, it's recognized as QHSUSB_BULK, but it doesn't have the drivers installed.
timdg5 said:
Strangest thing - Kindle Fire HDX with 80% charge suddenly won't turn on. Tried holding down power button to force it off and then turn back on, but nothing... Tried power button and volume down, nothing...
Tried charging for several hours, still nothing.
Any other ways to try and power it on or reset it back to original condition?
I tried plugging it in over USB, but Win 7 just says it can't find a driver for "qhsusb bulk"
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Click to collapse
Try copying down the lines on the device's properties in the device manger under the details tab on hardware id's. Might be able to find a matching driver for it based on its vid and paid online with a Google search. Also share them here to plz as I am curious.
Sent from my Amazon Kindle Fire HD using xda app-developers app
Wont Turn On
timdg5 said:
Strangest thing - Kindle Fire HDX with 80% charge suddenly won't turn on. Tried holding down power button to force it off and then turn back on, but nothing... Tried power button and volume down, nothing...
Tried charging for several hours, still nothing.
Any other ways to try and power it on or reset it back to original condition?
I tried plugging it in over USB, but Win 7 just says it can't find a driver for "qhsusb bulk"
Click to expand...
Click to collapse
I am having this exact same issue. I downloaded numerous episodes of prime TV content that would come close to the max capacity of my 64GB Kindle HDX 7". This morning I went to turn it back on and now it will not turn back on. Pluggin it in to the USB on my computer shows a driver not found with the "qhsusb bulk" showing as well.
Darkpyr0 said:
This just happened to me. Had it for less than 2 weeks. I had filled up its memory to near full capacity when I figured that I needed to clear out room. Plugged it into my PC and started to delete photos, about 4Gbs worth. After a few seconds of clearing memory, the Kindle began rebooting. I did this 5-6 times, very slowly deleting these photos. The Screens then conks out. Won't respond to power button reboot. According to Device Manager, it's recognized as QHSUSB_BULK, but it doesn't have the drivers installed.
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Click to collapse
I have declared it bricked. Since it's still new, Amazon was able to replace the device, no fuss.
Does this seem like its hitting both the 7" and 8.9" HDX or just the 7inch?
froze on my 8.9" as well
Montisaquadeis said:
Does this seem like its hitting both the 7" and 8.9" HDX or just the 7inch?
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Click to collapse
It happened on my 8.9" HDX. Mine was not from filling the storage - I had only installed a few books the first few hours I had it. Next morning it was dead. Sent it back to Amazon and am waiting for replacement, but they are out so will have to wait a few weeks for replacement.
Bad internal memory?
Sent from my XT907 using xda app-developers app
SnegovikRZN said:
Hi! If you tablet is bricked, you can make factory reset with adb! This is working!
Code:
adb reboot recovery
After choose factory reset.
Code:
adb reboot bootloader
- this is command reboot in fastboot
I tested it and it working! Sorry for my English, I am from Russia
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Click to collapse
This should work for people who are bricked.
I had this issue on my 7" after only 2 days...tried Amazon's suggested 'remedies' to no avail, and then called their support who basically put me through similar tasks, also with no joy. Finally declared it a lost cause and they overnighted me a replacement (Saturday delivery!)...I've had the replacement now for a little over a week, without incident, so far (knock on wood).
How do you do the adb commands if you can't turn on the device?
vividexstance said:
How do you do the adb commands if you can't turn on the device?
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Click to collapse
You can't.
Hi. Please forgive me if the answer's out there and I've missed it. I've been looking but don't see an answer to my problem.
My unrooted Kindle HDX 8.9 was on whatever the newest software was as of two weeks ago. One day it was fine, the next it wouldn't start up. I can get it to boot into recovery occasionally. I tried factory resetting it from recovery. It said "erasing" then rebooted and said it was updating, then nothing. The screen turned off and nothing else happened.
Sometimes it will power on and the first two kindle screens will appear then it goes black and nothing else happens. I can still get it into recovery sometimes. Mostly it just says "kindle" for a few seconds then goes black.
Is there a way for me to reinstall/flash stock kindle software?
MsFidget said:
Hi. Please forgive me if the answer's out there and I've missed it. I've been looking but don't see an answer to my problem.
My unrooted Kindle HDX 8.9 was on whatever the newest software was as of two weeks ago. One day it was fine, the next it wouldn't start up. I can get it to boot into recovery occasionally. I tried factory resetting it from recovery. It said "erasing" then rebooted and said it was updating, then nothing. The screen turned off and nothing else happened.
Sometimes it will power on and the first two kindle screens will appear then it goes black and nothing else happens. I can still get it into recovery sometimes. Mostly it just says "kindle" for a few seconds then goes black.
Is there a way for me to reinstall/flash stock kindle software?
Click to expand...
Click to collapse
As you probably gathered there is no easy answer to your problem. It has characteristics of a power problem (bad battery) where the device will only run for a few min/sec before shutting down. It could also be overheating. I would engage Amazon if the device is still under warranty.
Davey126 said:
As you probably gathered there is no easy answer to your problem. It has characteristics of a power problem (bad battery) where the device will only run for a few min/sec before shutting down. It could also be overheating. I would engage Amazon if the device is still under warranty.
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Click to collapse
Interesting, thanks for your input. I was actually wondering about the battery but wasn't convinced that was the problem.
It was at 60% battery the night before the issue, and then next morning I plugged it in. I took a shower, got out, the battery icon said 100%, and then it just stopped working. It wouldn't connect to wifi, so I shut it down to restart it. When I restarted it, nothing happened. I tried to restart it several times. It would occasionally boot to the first "kindle" screen then go black. After that, it ran down, I assume because of rebooting/hanging on one screen and then no battery icon would appear when it was plugged in. After a few days, I plugged it in and a big red battery did appear on the screen.
This stupid device was ONE WEEK out of warranty and Amazon would do nothing but offer me $20 off a new $400 Kindle. Fool me once, Amazon... Luckily, I bought the kindle with my Mastercard and they have an extended warranty policy. They sent me a check for the cost of replacing the Kindle and I bought an Ipad. Eff Amazon. I'll never buy anything from those jerks again.
I still have the Kindle but am no longer invested in trying to fix it. Maybe someone will give me a few bucks for it on ebay. It's in perfect condition other than the not working thing. Never been dropped, rarely left my house, no kids, no smoke or pets, etc. I'm pretty pissed at Amazon. There are 20 or so HDX reviews in the last month that say almost the same thing.
MsFidget said:
Interesting, thanks for your input. I was actually wondering about the battery but wasn't convinced that was the problem.
It was at 60% battery the night before the issue, and then next morning I plugged it in. I took a shower, got out, the battery icon said 100%, and then it just stopped working. It wouldn't connect to wifi, so I shut it down to restart it. When I restarted it, nothing happened. I tried to restart it several times. It would occasionally boot to the first "kindle" screen then go black. After that, it ran down, I assume because of rebooting/hanging on one screen and then no battery icon would appear when it was plugged in. After a few days, I plugged it in and a big red battery did appear on the screen.
This stupid device was ONE WEEK out of warranty and Amazon would do nothing but offer me $20 off a new $400 Kindle. Fool me once, Amazon... Luckily, I bought the kindle with my Mastercard and they have an extended warranty policy. They sent me a check for the cost of replacing the Kindle and I bought an Ipad. Eff Amazon. I'll never buy anything from those jerks again.
I still have the Kindle but am no longer invested in trying to fix it. Maybe someone will give me a few bucks for it on ebay. It's in perfect condition other than the not working thing. Never been dropped, rarely left my house, no kids, no smoke or pets, etc. I'm pretty pissed at Amazon. There are 20 or so HDX reviews in the last month that say almost the same thing.
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Click to collapse
Agree with the shoddy treatment from Amazon. Although technically out of warranty (by a week!) one would hope for more than 5% off retail. Enjoy your ipad.
I bought a 7" HDX on ebay a few weeks ago , got it running on the Fire Nexus ROM, and love it.
So, an 8.9" came up on ebay for cheap money, dead, and I took a gamble on it. It looks physically fine. I charged it and nothing happened. Tried resetting, etc. Nada. Took it apart and confirmed the battery HAS a good charge ( 4.3v) .
What else can I do? The seller said it had been working but quit. ("The battery stopped holding a charge.. We do not remember all the specifics.") No signs of violence - screen looks good. Should I be looking for another motherboard or could there be any other thing I can try?
rs899 said:
I bought a 7" HDX on ebay a few weeks ago , got it running on the Fire Nexus ROM, and love it.
So, an 8.9" came up on ebay for cheap money, dead, and I took a gamble on it. It looks physically fine. I charged it and nothing happened. Tried resetting, etc. Nada. Took it apart and confirmed the battery HAS a good charge ( 4.3v) .
What else can I do? The seller said it had been working but quit. ("The battery stopped holding a charge.. We do not remember all the specifics.") No signs of violence - screen looks good. Should I be looking for another motherboard or could there be any other thing I can try?
Click to expand...
Click to collapse
- tether device to known good power brick/supply (not USB port)
- long press power button for increasingly long periods up to 5 min
- if no signs of life you'll likely need a replacement main -and- daughter board
- trouble with those is you don't know condition; could be dead as well
- not an easy job due to the use of copious glue during original assembly
I connected it to a working Kindle (5 amp) charger and held the button for 5 minutes. Nothing. The battery holds voltage so....
It was my impression that the 8.9 isn't so glued up as the 7. But I will need to find parts and probably don't want to put loads of money into this.
rs899 said:
I connected it to a working Kindle (5 amp) charger and held the button for 5 minutes. Nothing. The battery holds voltage so....
It was my impression that the 8.9 isn't so glued up as the 7. But I will need to find parts and probably don't want to put loads of money into this.
Click to expand...
Click to collapse
Correct on HDX 7 vs 8.9 disassembly; there is more wiggle room in the latter for gently prying components to release the glue. Downside is larger panel is easier to damage given no additional reinforcement. It's possible the power button has become disconnected although that should have been revealed when the device was tethered (assuming hot line) as it will initiate a boot sequence. Might be worth openning as a check for physical damage that is easily repaired.
Any good news with yours?
My Fire HDX 8.9 suddenly stopped working today while charging. I opened it up, both batteries have 4.33 volt just like yours. I tried all the power/volume button combinations, but none worked.
Good news? No, and it gets worse.
I bought another on eBay that "was working fine until the battery ballooned".
Sure enough, it came and the battery was toast. It was impossible to remove the battery, so I swapped the second motherboard into my first unit with a known good battery.
No joy.
Swapped daughter board. Nothing. Swapped power buttons. Nothing. Swapped displays. Nothing.
So....I guess I have had it...will the third motherboard be the charm?
So my kid has a 3rd Gen Fire. I got it for him like 3 yrs. ago. At the time I loaded TWRP and CM11. Been fine ever since. Yesterday evening he claims while playing some Minecraft like game (Block craft 3D) the tablet screen went black and the boot loop started.
Now it's stuck there, it restarts itself every 35-37 secs (timed), and only reads "Kindle Fire" in white, then screen flashes and repeats. I can hold power to turn off, volume up/down combinations do nothing.
I used the factory cable, but device manager doesn't pop up anything. I told him high chances it's dead. Yet it'd be awesome to be able to go back and tell him I fixed it.
Does anyone have any further suggestions? or confirmation this is a end of service life type error? TIA
tavuslokus said:
So my kid has a 3rd Gen Fire. I got it for him like 3 yrs. ago. At the time I loaded TWRP and CM11. Been fine ever since. Yesterday evening he claims while playing some Minecraft like game (Block craft 3D) the tablet screen went black and the boot loop started.
Now it's stuck there, it restarts itself every 35-37 secs (timed), and only reads "Kindle Fire" in white, then screen flashes and repeats. I can hold power to turn off, volume up/down combinations do nothing.
I used the factory cable, but device manager doesn't pop up anything. I told him high chances it's dead. Yet it'd be awesome to be able to go back and tell him I fixed it.
Does anyone have any further suggestions? or confirmation this is a end of service life type error? TIA
Click to expand...
Click to collapse
What does it do when connected to wall charger?
Sent from my Chromebooks using XDA Labs
sd_shadow said:
What does it do when connected to wall charger?
Sent from my Chromebooks using XDA Labs
Click to expand...
Click to collapse
Being plugged to either PC or wall charged does not change the loop behavior.
tavuslokus said:
So my kid has a 3rd Gen Fire. I got it for him like 3 yrs. ago. At the time I loaded TWRP and CM11. Been fine ever since. Yesterday evening he claims while playing some Minecraft like game (Block craft 3D) the tablet screen went black and the boot loop started.
Now it's stuck there, it restarts itself every 35-37 secs (timed), and only reads "Kindle Fire" in white, then screen flashes and repeats. I can hold power to turn off, volume up/down combinations do nothing.
I used the factory cable, but device manager doesn't pop up anything. I told him high chances it's dead. Yet it'd be awesome to be able to go back and tell him I fixed it.
Does anyone have any further suggestions? or confirmation this is a end of service life type error? TIA
Click to expand...
Click to collapse
Device is likely gone; older 3rd gens are known for blown EMMC likely due to internal heating. Check auction sites for offerings; many good deals as folks fail to recognize the full potential of this device which remains competitive today. All 3rd (not 4th) gen HDX varients can be easily rooted and refreshed with the latest Android (Nougat based) ROMs - without using Safestrap.
That said, there is a somewhat involved procedure for dumping a HDX into 'bulk mode' to attempt a last ditch recovery. It is not for the faint of heart and won't help if the device has a hardware fault. I'd have to hunt down links and hand you off to another resource (@draxie) if you want to explore further.
Does anybody know how I might be able to go about testing what component may have failed on my Fire HDX 8.9" 3rd gen? I was using it last Friday in the morning and noticed it was a little sluggish, so I held the power button and turned it off the normal way to clear the cache. I plugged it into the original charger that I've always used, but when I came back to it, it wouldn't turn on. The device was only around 62% battery life when I turned it off, too. My device isn't rooted and is running the standard fire OS. I opened it up and tested the battery with my multimeter and got a reading of around 3.8V so I'm not entirely convinced the battery is the problem. When I've tried various combinations of extended presses of the power and volume buttons, it still hasn't responded; nor is it being recognized when I plug it into my computer. Is there a way to test if it's a bad power connector or if one of the boards might have fried? I'd hate to lose this thing seeing as I've had it for the last 6 years and would like it to continue to accompany me on work trips.
I love the HDX for its computing power and screen so much, I decided to upgrade to the 4th gen, even though it's still 6 years old. Ironically, the day that my 3rd gen bricked is the same day that my "new" 4th gen arrived... Maybe it was jealous?? Lol.
ThinBlueSmoke said:
Does anybody know how I might be able to go about testing what component may have failed on my Fire HDX 8.9" 3rd gen? I was using it last Friday in the morning and noticed it was a little sluggish, so I held the power button and turned it off the normal way to clear the cache. I plugged it into the original charger that I've always used, but when I came back to it, it wouldn't turn on. The device was only around 62% battery life when I turned it off, too. My device isn't rooted and is running the standard fire OS. I opened it up and tested the battery with my multimeter and got a reading of around 3.8V so I'm not entirely convinced the battery is the problem. When I've tried various combinations of extended presses of the power and volume buttons, it still hasn't responded; nor is it being recognized when I plug it into my computer. Is there a way to test if it's a bad power connector or if one of the boards might have fried? I'd hate to lose this thing seeing as I've had it for the last 6 years and would like it to continue to accompany me on work trips.
I love the HDX for its computing power and screen so much, I decided to upgrade to the 4th gen, even though it's still 6 years old. Ironically, the day that my 3rd gen bricked is the same day that my "new" 4th gen arrived... Maybe it was jealous?? Lol.
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Click to collapse
Looks like it was the motherboard. I purchased a used 16gb HDX 8.9" 3rd gen and swapped the boards. Next thing I know, my kindle works and the rest one didn't. I just wish I could recover the old one so I can increase my storage capacity. Too bad there's only one motherboard listed on ebay and its a 16gb as well...