Hi!
I recieved my Note 2 today. After unboxing, I turned it on, did the starting settings (google account, wifi, etc). After that the phone went to sleep, and that's where the problems started. From that time the touchscreen and touch buttons didn't work correctly. It's like someone is pressing the buttons continuously and because of that the touchscreen can't work, or at least not in every area of the sreen.
Did a factory reset, didn't work... It's all the same, even during the initial setup.
Videos of the issue:
Forum won't let me post is, but I can send it in a private mail I guess...
Anyone had an issue like this before? Is it a software related bug (there is some beta version miui installed), or is the device defected?
Any help would be appreciated!
Edit:
The phone was turned off for the night. I turned it on this morning and I could open up the lockscreen with swiping up from the touch buttons. After that the phone worked for like 3 minutes, and then stopped working again.
Hi,
so today i've got the Amazfit BIP, but it's not working.
The problem is that i can't pair it for the first time.
After i've downloaded the Mi Fit App i wanted to pair the watch and i'm stuck on the pairing screen with the green and the red button. The watch doesnt react to any touch i'm making.
I've already tried the other apps like GadgetBridge and NotifyFitness, but it's always the same.
Is there a way to restart the watch?
Thanks for your help!
1. press the physical button to enable the screen touching
2. press the physical button longer(like 10 seconds or more) to reboot the watch
Hi there,
thanks for your reply.
But this does not work.
Nothing happens, just the backlight goes out
So you have to wait until the battery is down. I can't find another solution
same problem here!
i have the same problem; albeit mine is a new one.
i purposely have it unpaired; and thought "re-pairing" Amazfit Bip with my phone would solve the problem.
I was dead wrong. And now I'm stucked.
The phone were able to "see and recognised" the bip watch. However, the "Green" affirmative button cannot be confirmed as the touchscreen is NOT RESPONDING!
hi there,
i returned my watch and got a new one.
this time it works without problems.
I have bought an amazfit bip watch some times a go and it was working very good.
Except for the button, a couple of months ago the button stopped working. It only works rarely bu pushing a much harder. I didn't dropped it from my hand or something. using only mi fit application.
So far I have tried, reset app, factory reset. Install app etc. Full charge.
I don't want to open the watch. Are there similar issues to anyone who is using.
Maybe there is outthere some software solution, at least to wake whatch from app only, as button is not working anymore.
mexiro said:
I have bought an amazfit bip watch some times a go and it was working very good.
Except for the button, a couple of months ago the button stopped working. It only works rarely bu pushing a much harder. I didn't dropped it from my hand or something. using only mi fit application.
So far I have tried, reset app, factory reset. Install app etc. Full charge.
I don't want to open the watch. Are there similar issues to anyone who is using.
Maybe there is outthere some software solution, at least to wake whatch from app only, as button is not working anymore.
Click to expand...
Click to collapse
Most likely this is a hardware problem.
In my watch, button working well one year now.
Been using the unit for 2 weeks or so. All of a sudden, there's no ecreen output at all.
It vibrates, it syncs to the amazfit app, it charges and the HR monitor does work.
Any idea on what happened? Should I RMA or is there any method to reset it and try my luck?
Ok, nevermind: Went to unpair it in order to RMA and it rebooted after clearing the data, and the screen came back to life.
If you ask me, this does not seem like a hardware issue... :S
How you have cleared the data withour screen not working?
rajithaw said:
How you have cleared the data withour screen not working?
Click to expand...
Click to collapse
Unpairing the watch from the amazfit app.
I had this happen another two times.
Last time it happened I refused to restore the settings when pairing it again and did not have this issue anymore (so far).
Happens to me as well.
Everyone it happens, I attempt to upload a new watchface via the Amazfit app, which causes the software to reboot. After the reboot everything works.
Looks like software issue to me.
Sent from my LYA-L29 using Tapatalk
blanck screen issue
i followed your instructions but it does not work my gts smartwatch screen does not work please help with another solution
Hi everyone,
The touchscreen of my Stratos 3 has stopped working... The buttons do still work and I was able to reboot using the buttons but still no touch. Is there any way to factory reset without touchscreen?
Thanks
kulaki0 said:
Hi everyone,
The touchscreen of my Stratos 3 has stopped working... The buttons do still work and I was able to reboot using the buttons but still no touch. Is there any way to factory reset without touchscreen?
Thanks
Click to expand...
Click to collapse
Install adb/fastboot drivers and use:
Code:
adb reboot wipe
After is done, just turn on the watch and pair with Amazfit app.
Saratoga79 said:
Install adb/fastboot drivers and use:
Code:
adb reboot wipe
After is done, just turn on the watch and pair with Amazfit app.
Click to expand...
Click to collapse
Thanks, I am going to return it. Amazon costumer service offered a full refund even if the return window had closed.
Same issue with my stratos 3
I have the same issue with my stratos3. I rebooted and factory reset using the physical buttons, however it didn't help. Is the adb command doing something different than the factory reset on the menu?
I notice that touchscreen is working in ULTRA mode but not working when I swap to SMART mode.
I does the same. How did you get to do the factory reset without touch?
Click on the scroll up button, then on the top button. Scroll down until "device", top button again and scroll down until you see factory reset.
youtu.be/UHeYx3cv_6E
I hope it helps, on my case touchscreen still not working on SMART mode but works fine on ULTRA mode.
Wahezu said:
I have the same issue with my stratos3. I rebooted and factory reset using the physical buttons, however it didn't help. Is the adb command doing something different than the factory reset on the menu?
I notice that touchscreen is working in ULTRA mode but not working when I swap to SMART mode.
Click to expand...
Click to collapse
This happens to me since last update.
An workaround is to do a single reboot in smart mode and the touchscreen works again.
It happens every time I switch from ultra to smart.
Rebooting or factory reset don't help in my case. How can you switch back to ultra mode when the touch is not working? I have actually never used the ultra mode so I don't think it is what triggered it
Nevermind, I found how to enable ultra mode with the buttons. Indeed the touch screen woks but not at all on smart mode.
This is a terrible sw bug
Same here. No difference with reboot or factory reset. Touchscreen only works in ultra mode.
Hopefully they will fix it in the next software release if we manage to report it to them. I tried contacting Amazfit without luck.
kulaki0 said:
Rebooting or factory reset don't help in my case. How can you switch back to ultra mode when the touch is not working? I have actually never used the ultra mode so I don't think it is what triggered it
Click to expand...
Click to collapse
You can do it with the physical buttons.
In the watchface: press up to settings, then select. Scroll down pressing down until device menu.
Using this, try a single reboot in device menu. It solves in my case.
Hi,
I am another affected of the touchscreen issue. It started yesterday, I believe, but I am not entirely sure as I tend to use the physical buttons a lot. My phone updated to Android 10 (coming from Android 9) just yesterday, so I am not sure if this has any effect on this issue.
Since last time I remember the touchscreen working, these are the things I did/happened:
1. I ran out of battery
2. Next morning I charged it to 100%
3. I used the watch for the whole day
4. Next day my phone updated to Android 10 (Miui 11)
5. That same evening I realised the touchscreen was not working.
I have soft reset the watch without luck, I'll try with a factory reset to see if it works.
Have you tried in Ultra mode?
I reported it to Amazfit and they are looking at it. I hope they find the root cause soon. It is annoying as I bought that watch because of the storage for music but I cannot play music without the touchscreen working and music is not available in Smart mode.
Wahezu said:
Have you tried in Ultra mode?
I reported it to Amazfit and they are looking at it. I hope they find the root cause soon. It is annoying as I bought that watch because of the storage for music but I cannot play music without the touchscreen working and music is not available in Smart mode.
Click to expand...
Click to collapse
You can play music, put music as a widget so you can use physical buttons to play. In my case, I use the buttons on my Bluetooth headset to rise volume and change tracks.
BTW: how did you reach Amazfit?
I think the issue is the same for all, no touch screen in Smart Mode, but working as usual in Ultra Mode...
Btw, how did your problem started? I believe is because I ran out of battery in Ultra Mode, and then I charged the smartwatch and entered Smart Mode automatically. Maybe Ultra Mode turns off when no battery whithout properly save file corruption or something...
Or, it has something to do with Android 10?
lindomaroliveira said:
You can play music, put music as a widget so you can use physical buttons to play. In my case, I use the buttons on my Bluetooth headset to rise volume and change tracks.
BTW: how did you reach Amazfit?
Click to expand...
Click to collapse
I Contacted them via the feedback feature from the App. They replied asking for the same from the watch. I haven't heard back from them since then. Hopefully they have found they issue and they release a fix with the next firmware update. Otherwise it will be my last Amazfit/Xiaomi Device. I am so fed up with so many software issues on their devices.
bigata said:
I think the issue is the same for all, no touch screen in Smart Mode, but working as usual in Ultra Mode...
Btw, how did your problem started? I believe is because I ran out of battery in Ultra Mode, and then I charged the smartwatch and entered Smart Mode automatically. Maybe Ultra Mode turns off when no battery whithout properly save file corruption or something...
Or, it has something to do with Android 10?
Click to expand...
Click to collapse
I don't have Android 10 yet and never used Ultra mode before. And suddenly I got the touch issue
Here is the replied from Amazfit support:
###############################
The tech team just replied that this issue cannot be solved online.
Could you please kindly contact the seller to see if you can return the watch for repairing or replacement according to their warranty policy.
###############################
I have had one redmi note 3 pro , one mi5 ,one Amazfit pace and now the stratos 3. Which is going to be the last Xiaomi device I ever buy. Apart from the pace the rest of devices had hardware defects or software bugs. Xiaomi never again.
Wahezu said:
Here is the replied from Amazfit support:
###############################
The tech team just replied that this issue cannot be solved online.
Could you please kindly contact the seller to see if you can return the watch for repairing or replacement according to their warranty policy.
###############################
I have had one redmi note 3 pro , one mi5 ,one Amazfit pace and now the stratos 3. Which is going to be the last Xiaomi device I ever buy. Apart from the pace the rest of devices had hardware defects or software bugs. Xiaomi never again.
Click to expand...
Click to collapse
So, not a software issue... I hope I can return it and not only get a replacement... I rather look for a different smartwatch, better finished than this.
The touchscreen works on ultra mode so this is deferentially a software bug. That a front line costumer support sugest to return it doesn't make it a hw issue. Said that I have returned mine because it was still possible and I don't know when they will fix it.
No issue yet on the replacement unit