i am getting severely frustrated... i have tried active sync 4.0, 4.2, and 4.5. my phone will almost NEVER sync with my computer. earlier today i got it to sync (using 4.2) and started to do the HTC_Hermes_SIM_CID_Unlock_v3a. it reset my phone and i saw the first tri-colored screen with 'SPL by someone' where the SPL version was previously. then it just sat there and the DOS program didnt specify what to do, so i restarted the phone.
anyway the update didnt complete and i am still stuck with spl 1.06 and now (like the past previous months) my phone wont activesync. it will charge through USB to the computer so i know its getting connection, but i am back to the same old problem where the device will not recognize. i havent tried someone elses computer yet but i have checked the 'use advanced connection technique (tried it on and off) in the USB settings and nothing. i actually cant believe it synched today...
any ideas on how to get my phone to synch?????????
I had problems with this last night. I had updated to SPL 2.10 and tried a few rom upgrades.
One instance when I couldn't get it to sync I happened to look at my phone and I had to do a quick install to windows for some file, that turned out to be usb drivers and then there were no problems.
I tried another ROM upgrade and it wouldn't sync again. I read a post somewhere here about Zone Alarm (what I use). I did what the post said and now I have no problems. It actually syncs everytime now, as before it was 2 out of 3 with the original WM5.
I am work right now, I will post a link when I get home to what I found.
But I'm pretty sure its a USB problem. You could try a different USB port. Make sure it's a port directly on your motherboard. I read that if it's not there could be problems as well.
solution with avast antivirus
i have the same problem, i just deactivate antivirus for outlook, and its work perfect. i think that the problem was that avast search for virus coping mails to my phone.
Related
I have been experiencing some issues when trying to connect and synchronise my XDA2 with my desktop and I was wondering if it was a known issue. Firstly, the XDA2 has had it's ROM updated to 1.60.50.
The problem is when I try to connect to ActiveSync 3.7.1 more often than not, it connects, user authenticates and shortly after disconnects before it even starts synching. The only time I can guarantee it will work is when I re-install ActiveSync 3.7.1 and bond the devices for the first time. Eventually I isolated it down to a problem with the XDA2:
I have two means of synchronising - with the USB cradle and via a bluetooth dongle therefore it is not a case of a faulty cradle. The USB's on my computer are USB 1.1, not the latest USB 2 but I do not see that as an issue.
After a hard reset of the XDA2 and no extra software installed, I still experience the problem so it is not a software issue, which only leaves a problem with the XDA2. There is a possibility that the user authentication fails and that is the reason it disconnects but I would expect an error message telling me so - is this the case?
So in summary, connects when re-install activesync 3.7.1 and will continue to reconnect while the computer is turned on. But after you turn the computer off and restart it, more often than not when you attempt to synchronise, it opens the port, connects, user authenticates and then suddenly stops. The signal bar changes to the connected columns and then back to the normal radio columns.
Have there been any issues like this before?
Activesync XDA II problems - a coincidence ?
I have exactly the same problem. I'm not sure exactly when it started, but I think it was about a week ago.
I've done hard resets on the XDA and tried everything I could think of, but still can't get it working. Up until about a week or so ago it was all working fine and had been for months.
Some of the things I have tried have been :
- hard reset the XDA.
- uninstall activesync 3.71, delete the activesync dir, download a fresh copy and install.
- do the above but using version 3.7
- delete partnership.
- delete the PPC device from Device Manager and start again.
- switch off AV software, firewall etc
- uninstall and re-install Outlook 2000.
- uninstall Outlook and install Outlook 2002
- Tried connecting using IR instead of USB
- Tried BT but the port sets itself up as COM10 which AS cannot see !
- numerous other things that I won't bore you with !
Nothing works. I get a brief glimmer of hope and then it packs up again.
I'm using a Toshiba Satellite Pro with XP Pro and I was at the point where I was about to back up back up my personal files and use the system restore disk on it. I was chatting to a friend this afternoon and mentioned my problem. He told me that there are a number of people in his office, all of them have XDA II's, and all of them have got this exact same problem. All of them had a working and stable Activesync until about a week or so ago and now NONE of them can get connected and have the same problems that you described.
This seems more than a coincidence to me and doesn't sound to me like an XDA problem. Could this be some Microsoft updates / patches that have screwed things up ?
BTW - the XDA seems rather useless when you can't get any software or data in or out of it !
Chris
====
I also had exactly the same problem for me.
I tried everything, nothing worked.
I had to make a hard reset then reinstall manually all the software (backup didn't solve the problem too).
Now, everything is OK,...so far!
ActiveSync problems
I think the difference is that both myself and the guy that started this thread have done hard resets and it still doesn't work.
Chris
====
I think I have found a routine whereby it seems to work (although this could be all nonsense).
Right click on the activesync icon and open it, click on Options, do nothing and close the dialog box (that part probably isn't necessary), now try to sync from the XDA2. Using a bluetooth dongle to sync, this now works everytime (so far)
I thought you had cracked it. It synchronised ok, but then dropped the connection shortly afterwards. It's now back to sitting with the spinning green wheel and the message 'Connecting ...', which never actually connects. The XDA displays a message box saying 'Communications Error', 'Cannot start communications with the desktop computer. Re-connect your device. If the problem persists, see Microsoft Activesync Help'. Which is a fat lot of good !
It's all back to where I started !
Chris
====
I'm running DCD GPS ROM, about 50-75% of the time, everytime i go to sync with Windows Mobile Device Center, I'll get ERROR. then i go into activesync on my phone and it gives the screen to set up activesync, like it's the first time it's syncd. it's getting frustrating to have to set up the connection everytime.
JIM
THanks for your help
I'm using dcd's 2.0.0 and I can't sync with my PC via activesync at all. Exchange server is working great; PC a no go.
im using "official" 3.16 and have the issue too, at first it would sync sporatically (maybe 1 out of every 3 or 4 tries) now it doesnt work at all, the PC doesnt even detect anything is plugged in
I've had that issue since 2.09. Sometimes windows will ding at a new device other times, it wont.
Okay all. Usually I don't post and just lurk around here to find the answers to my issue. This time after reading 300 posts about Activesync and the TP my problem is still not resolved.
Up until last Friday I have been able to sync the TP with my computer running WinXP via the USB connection. I sync with my exchange server OTA but use the USB connection for file transfers. My computer won't recognize that the TP is even plugged into the USB now. It still charges, but doesn't do anything else. I've rebooted the machine and TP, reinstalled Activesync on computer, unchecked the "enable advanced network functionality" box, changed USB cords, verified that I have the correct three repllog.exe values in my notification queue, and even hard reset the TP. Still no luck. I would think that it's something to do with the computer except that I plugged my Mogul in to check and it synced instantly.
Does anyone have any more ideas why the TP would not be registering as connected? You all are amazing when it comes to stuff like this, so any help would be greatly appreciated.
Thanks in advance.
uninstall the Windows Mobile-based Device from the
network adapters section of Device manager on the PC.
control panel -> system -> hardware tab -> device manager button
restart pc and plug in the phone via usb and select active sync.
also the reason this may work in your case is i have had to do this for a friend.
windows installed the general rdnis driver however each device has a different
instance installed and thus the one device can have a corrupted driver yet the
other works perfect.
i see that u used another usb cable, cuz once it happened to me that the cable would charge but vista wouldn't recognize my TP "unrecognized USB device" , until i changed my usb cable!
Well I finally just went to a friend at the Sprint store and he swapped me for another TP. The new one works perfectly with the same setup that the other wouldn't. I can only guess that somehow the USB connection on my phone failed somehow. Just wanted to post this in case anyone else may have this issue in the future. Thanks for the responses.
This problem has happened on a friends, as well as just happening to mine (about 20 minutes ago). The usual fix which seems to clear it up:
1 - Hook up phone to computer
2 - On phone, start ICS (Internet Sharing in Start -> Programs)
3 - Select PC Connection "USB" and Network Connection of any type (if Sprint stock ROM, I recommend using "Sprint")
4 - Hit the "Connect" soft-key (bottom left)
If you've never used Internet Sharing on the phone, your computer should install some drivers... Once that is completed, click the Disconnect left soft-key on the phone. Now disconnect the cable from the computer.
Close out ICS or soft-reset the phone.
Once the phone is back up, plug it in - it should work.
I don't know what is getting reset in the phone, but unless I connect with ICS, then ActiveSync will not connect whether I soft-reset or not.
The same thing happened with my phone.... I took it to the Sprint store and they even tried a hard reset. It worked once after that then again it wouldn't sync. So they just replaced mine.... It was like you said.... some malfunction in the phone itself.
Hope HTC can figure out why this is happening.
Touch pro not sync
I can sync with my Vista Laptop and my friends xp machine but not to my xp desktop. I have tried many different cables. Each time I try something new, I toggle the "enable faster data synchronation box on USB to PC on try to sync then off then try to sync.
I have tried to delete all the usb drivers and rebooted to let the computer put in a new set.
I have tried to delete all the non running programs in my device manager using view hidden files.....
I have uninstalled active sync and then reinstalled it.
I have hard reset my phone a few times to no avail.
I went and bought a blue tooth adapter so I could sync using blue tooth and this computer does not do a good job of recognizing the adapter, but it did recognize it the first time but, could not pair the two. my blue tooth adapter is now coming up as a an unknown device
when i hook up the phone this is the message i get:
USB not Recognized,
One of the USB devices attached to this computer has malfunctioned, and windows does not recognize it. For assistance in solving this problem, click this message....
Any ideas?
Thanks,
Kent
MCW junior member THANKS....
thanks so much, this worked for me I could not sync my tasks or calendar, once I did what you said here I did get and Error Code 67..then cannot connect saying remote party has ended this connection...whatever that means...but anyway it proceeded to start automatically resynching and walla..all of sudden my tasks and calendar were on my computer ....first time I was ever on this forum ....I shall continue reading and learning here...so appreciate your help...I love my HTC Touch Pro and have just figured out how to connect to my big screen tv with only an MP3 or the like cable...works beautifully...except picture on tv is not the clearest...I will work on perfecting that next if it is possible...
Then I want to figure out how to get the phone connected to my computer screen, just like I did to my TV...then your phone acts as a controller...it's so cool!!
Michele S
Ok I just found a solution for this, at least under Vista.
Click Start > Settings > Connections (tab)
Choose USB to PC
Once I removed the check mark next to "Enable advanced Network functionality" and clicked OK, my PC immediately saw my TP.
Hope this helps someone.
so what does the faster syc option do?
Ok so I searched the internet and found the advice to turn off the faster sync option on the phone.
After trying everything else I figured what the heck..
So it worked.
(btw windows adds a dif driver rather then the window-mobile baised device driver... )
So what does this option do? What does it point to being the problem on the computer?
Thanks,
HA>!
dashrender said:
ok i just found a solution for this, at least under vista.
Click start > settings > connections (tab)
choose usb to pc
once i removed the check mark next to "enable advanced network functionality" and clicked ok, my pc immediately saw my tp.
Hope this helps someone.
Click to expand...
Click to collapse
yeah i was having the same problem...my cpu would just recognize my phone as a mass storage device... Read your solution. And it worked... Damn i feel like a moron should have checked. Thanks!
I am having the same problem except the enable advanced network functionality option is checked and grayed out so it can't be unchecked.
I am running a 6.5 rom...
Any suggestions?
Solution solved
If you go to Settings->Connections->USB to PC and uncheck Enable faster data synchronization.
You will notice below that it will say "(Clear this check box if ActiveSync does not recognize the device)"
Once I did this it worked perfect.
tjrmoney said:
If you go to Settings->Connections->USB to PC and uncheck Enable faster data synchronization.
You will notice below that it will say "(Clear this check box if ActiveSync does not recognize the device)"
Once I did this it worked perfect.
Click to expand...
Click to collapse
Think of this step as telling your tp to quick boot/sync if nothing between the device and the reciving pc has changed (ie: hardware, software etc.
Enables faster syncing and quicker connection and authentication between pc and WM device. Reason for unchecking this to make it work?, by hard-reseting or changing specfic phone information you've reset specfic settings that are registerd with your pc.
i was having this problem with my sprint tp2 and tried it and worked. wish i would of learned if before reseting my computer and losing some windows i had open and the hard reset on my phone and losing all my contacts now i gotta go back to sprint store to get them again.
Works on the Touch2
I had this problem, which was driving me nuts especially as it was intermittent. I found Dashrender's advice and followed it except for turning off "Enable faster data synchronisation". Brilliant, works perfectly, thanks.
But what are HTC doing putting something in the software that fouls things up?
I knew i wasnt loosing my mind!
I have been workn on phones for a while. And have just been freakn about these same Issues Sony vio with 64bit vista. Thanks for all the tips. only took 6 hrs of pain to figure it out myself.
I have a similar problem now with my USB to PC . i have used this usb cable for many flashes but now when I plug it in, my computer doesnt recognize the usb device. also TV-Out pops up on my phone too. what is that all about? i dunno what to do
just found this thread searching for why my tp2 wouldn't sync. somehow under usb to pc i had it set to disk drive instead of active sync. checked it and works like a charm, can even see it in my computer now.
I am wanting to update my hd2 to the rom they pushed out a week or so ago. I installed activesync 4.5 on my computer, but when i plug my phone into my computer, it does not recognize the phone and nearly all of the buttons on the activesync window are greyed out. My computer recognizes the phone and I can get into the storage card on the phone, etc. but activesync just doesnt work. When i first got my phone I used the internet sharing function to get my computer online, if that matters at all. I also have used the multimedia twist program to sync up my music with the phone.
I am at a loss, and quite aggravated how not user friendly this process is for me. Can anyone help?
My computer is running fully updated win xp, sp3. I read something about needing outlook to import contacts, and I have office 2007 installed also.
Here's some advice, don't upgrade to the TM latest ROM rather get one of the other roms available on this site.
I cant tell you how much time I've wasted trying to get activesync to work, just when things seem to be going smoothly, bam, it stops and short of re flashing the rom sometimes it just will not recognise the phone. Or it hangs on some date from a meeting years ago and refuses to sync so being so frustrated and fed up I took the plunge and put Android on the phone.
It's a little bit of a pita to sync outlook to your google account but once you figure that out it's smooth sailing and you'll never look back. Android works, the chefs have done an incredible job, it's seamless, elegant and makes you wonder why MS should ever be used.
If you still want to mess with activesync, go through a hard reset and pair it again with the PC and wait until it reloads all your data - talk about a pita.
Hi
I have an unlocked UK Leo that has the tmobile software on it which I used on the O2 network (phone only; no internet).
Its just over a year old and has started trying to connect to tmobile on the internet. It tries about once or twice /hr to connect. Sometimes, if I haven't used the phone for a few hours, I'll have to cancel several of these attempts to connect. Worst of all, if there are several cancels waiting and the phone rings, the HD2 locks up and I cannot answer the call. Removing the battery seems the only way to get the phone to work again.
I could flash a standard ROM but HTC tell me that will invalidate the warranty (and its already been back for repair once)
So is there some other way I can stop these attempts to connect to tmobile?
(I cannot find anywhere to remove the tmobile connection and it is not listed in connections)
If there's nothing in 'connection' settings, then it has nothing to connect too.
I can't quite remember the way to go there, but in connection settings, there is an option saying 'edit my connections'.
Tap and hold the connection and choose 'delete'
In the other screen there's the same connection name again, but with the option 'delete settings'.
That should do it.
I don't have my phone with me unfortunately (I wasn't running WM 6.5. anyway anymore ), but this should be some sort of the way to go there
Its probably because something is set to auto update every few hours.
Peep/email/weather/facebook/3rd party app etc etc..........
Make sure everything that can update is disabled.
If you dont use the phone for data then you could use something like "touch tools" or a similar app to disable the data connection.
As you said, you coukd flash a new rom, you can always flash back to stock if you need to send it in for repair.
HSPL it and flash the 1.66WWE ROM (or any custom ROM you like) - That'll get rid of the T-Mobile UK guff. Install NoData - which can stop all phone line data connections, but leave WiFi still operational.
I think the problem of random phone data connections is to do ActiveSync, on the phone, starting up. The only thing I noticed that it stopped after the 'clock going forward' problem's soloution of stopping the automatic Time Synchronisation. Once I downloaded HTC's solution and restarted the Time Synchronisation, the clock problem was gone but ActiveSync randomly started up again. So I stopped the Time Synchronisation. ActiveSync will start up when I connect to a PC, whether to sync with the PC or use as a DiskDrive.
I don't use ActiveSync on the phone to check for mail updates, as I have set my phone up to do that for myself.
KrewsialNL: There is nothing in Start->Settings->Connections->Connections->manage existing connections. Sadly it does not stop it trying to connect to t-mobile server. That is the problem
conantroutman: Possibly. However, when it is trying to connect, Task manager shows only activesync running.
fred-up: Flashing a standard ROM is fine; flashing the original RoM if the phone is broken could be tricky depending on the break!!! And how do I get to keep a copy of the original ROM?
It seems when it happens that connection manager and active sync are (generally) running running but what started them off. AFAIK, all updating applications are switched off. Ive noticed a few times 'Direct Push' is busy switching itself off (green to grey) but have no idea what switched it on. I dont use Outlook and all data services are switched off.
Any ideas what might be triggering this or it is an evil TMobile plot?
You don't need to keep a copy of the origional ROM as you can download it from HTC's website using the phone's serial number.
If you flash it via the SD Card method, then the HSPL will be removed. You could also flash it via the PC and then run HSPL2 and select the SPL version for the ROM you download (1.66.0000 for the T-MoUK 1.72 ROM).
I can't tell you if it is a T-MoUK evil plot because My T-MoUK HD2 lasted a week before I flashed it to the 1.66 WWE ROM (after flashing HSPL). T-MoUK took another couple of months to bring out their version of the 1.66 ROM (1.72).
Have you got any Live services installed (MSN or Hotmail) as these use the Direct Push?
Not AFAIK.
It was all fine until (roughly) its first birthday and then this problem. I have not installed anything for ages so I am confused.
HTC escalated this over 2 weeks ago and I have, as usual, heard nothing.
I think its probably ROM flashing time.