How do I soft reset Toshiba TG01. Tried searching with my limited skills but dint get anything.
Try to search in user manual (page 22)
1. "RESET" button under back cover or
2. Press & hold power key for 15 seconds or
3. By software like that.
Thanks a lot...
Should have checked the manual. Most basic thing. With the convenience of internet we get lazy to check the old stuff.
There are a few ways of soft resetting the TG01.
1st you can use the softreset you find in programs like SPB mobile shell and Quickmenu
2nd you can use the soft reset button located under the battery cover.
or 3rd you can press and hold the power button. If the phone has locked up, I find holding the power button in for a couple of minutes turns the phone off, if its not locked up a power off window should pop up on screen.
If you meant "hard reset" then thats a different matter and I think a thread already exists for that.
You can also soft reset by removing the battery
I'm surprised that nobody has mentioned:
1) Remove the battery.
2) Count to 10.
3) Replace the battery.
Soft Reset - Shortcut
dashing_arien said:
How do I soft reset Toshiba TG01. Tried searching with my limited skills but dint get anything.
Click to expand...
Click to collapse
If you add the attached shortcut to your device (can be placed where you line, but suggest in ..\windows\start menu) this will allow you to simply tap to achieve exactly the same effect as pressing and holding the Power button. When the device has powered off, then simply press Power to restart; that is a Soft Reset.
View attachment PowerOffHint.zip
I use this app, which is also skinable. Loads of skins available to match your theme.
To avoid to have to remove the back cover when TG01 is blocked, I made a little hole in the back cover!
keep hold vol up +camera and power button and then follow instruction on your phone.... u ll loose all your data on phone.
method 1
put it in the oven for 20 mins, take it out, throw it at a wall. job done thats a soft reset.
method 2
press reset button
anwar1122 said:
keep hold vol up +camera and power button and then follow instruction on your phone.... u ll loose all your data on phone.
Click to expand...
Click to collapse
Slight confusion here.... that is a HARD reset. And as stated will loose all installed apps, settings and data (other than data on uSD Card).
Regards,
Kevin
Related
hi. i want to hard reset my atom life. how can i do it?
do assist me. need it as soon as possible. thanks.
This is grabbed from another forum after a google search...
"It's normally press-n-hold the on/off button --> press the reset button.
When the green+red button command appears, let go of the on/off button and press the green n red button simultaneously.
This is the standard Atom series hard reset method. Not sure for Atom Life though"
First, Hold Power button and insert stylus into the reset hole
release power button and remove stylus. you should now see message on the screen saying about hard reset, press and hold both green and red button at the same time until. when it's done system will reboot itself.
what risk if when hard reset the batt getting low?
Hard reset normally takes less than 5 seconds to clear out your older settings. Though you better charge it before hard resetting.
hehe.. if the batt getting low and die . so how?
hendranata said:
hehe.. if the batt getting low and die . so how?
Click to expand...
Click to collapse
connect your charge, wait 5 minus then hard reset, go go
will there be any effect on the data saved in my documents and memory card?
you can read the Manual
thedonbk said:
will there be any effect on the data saved in my documents and memory card?
Click to expand...
Click to collapse
a.f.a.i.k, ther wont be any critical defects on ur mem-card n my docs.
anyway, hard-reset clears off the saved data in ur "my docs". so it doesnt matter anyway.
its better to avoid such situation wher u dont have much batt left, and still go do a hard-reset.
a hard-reset normally take onli like less than 4-5mins.
unlike flashing in new rom from dsuu mode or sd-flashing mode, wher its safe to keep a 70% lvl of batt b4 start flashing.
hm.. hold power on/off and reset ... i try twice fail.. how?
yes..same with me..how?
hendranata said:
hm.. hold power on/off and reset ... i try twice fail.. how?
Click to expand...
Click to collapse
To hard reset.
Keep the Power On button pressed. Then put the stylus in the reset hole. Dont leave the power button till you see the hard reset screen.
This is the exact way. I've tried it so many times
1. Hold the RECORD button (the one near the camera button)
2. While RECORD button pressed, with your stylus, push the softreset button (the one at the bottom, in the hole)
3. Hold both button for about 5 seconds
4. Release ONLY the soft reset button first
5. Then the screen will display some hard reset sequence
6. Then you can securely release the RECORD button
Attention, those are the step by step. Missing one sequence, and it will be failed
But, after the hard reset menu apeared, i don't know which menu to select if i need to hard reset my atom life. Any help with this?
I have a Verizon Touch Pro and the phone wont boot into windows. I tried this but it wont hard reset...
"With the device turned on, press and hold the VOLUME DOWN and CENTER buttons, then press the RESET button with the stylus tip.
Continue pressing the RESET, VOLUME DOWN and CENTER buttons until screen."
I called customer support they said only way to hard reset was thru windows - Clear Storage.
Anyone have any ideas.
I can get into the bootloader fine. Dont really feel like going through a replacement.
Nevermind, just found it.
Instructions from the user manual
1. Turn off the power.
2. Press and hold the ENTER (Center) key, and then press the POWER key.
3. Release the POWER key, but continue pressing the ENTER key until you see the following message on
the screen.....
Cant believe a tier 2 tech at verizon couldnt find this.
ramik911 said:
I have a Verizon Touch Pro and the phone wont boot into windows. I tried this but it wont hard reset...
"With the device turned on, press and hold the VOLUME DOWN and CENTER buttons, then press the RESET button with the stylus tip.
Continue pressing the RESET, VOLUME DOWN and CENTER buttons until screen."
I called customer support they said only way to hard reset was thru windows - Clear Storage.
Anyone have any ideas.
I can get into the bootloader fine. Dont really feel like going through a replacement.
Click to expand...
Click to collapse
actually i work for verizon and i bought the touchpro the first day it was released and I had to do a hard reset shortly after i received it because of all the tinkering i was doing with it. anyways, the only way to hard reset the xv6850 is to do the clear storage process. the method of holding down the buttons and doing a soft reset WILL NOT WORK on the verizon version. yes and i am very aware of the idiocy that is our technical staff. anyways hope this helps.
I'm trying to figure something out and I don't yet own a touch pro-the answer may effect my buying.
After you preform a hard reset and go through the screen calibration, does the ROM install any software? I mean does it give you an auto prompt that says something like customizing your device? If you've ever hard reset a xv6800 or used a custom UC rom you'll know what I mean.
I have some theories about making the device faster or removing some stuff based on the way our xv6800 was. Mnasr87, do you know the contents of the Verizon extROM?
ramik911 said:
Nevermind, just found it.
Instructions from the user manual
1. Turn off the power.
2. Press and hold the ENTER (Center) key, and then press the POWER key.
3. Release the POWER key, but continue pressing the ENTER key until you see the following message on
the screen.....
Cant believe a tier 2 tech at verizon couldnt find this.
Click to expand...
Click to collapse
Correct way is to hold down the center key and press in the reset button.
Cycomachead said:
I'm trying to figure something out and I don't yet own a touch pro-the answer may effect my buying.
After you preform a hard reset and go through the screen calibration, does the ROM install any software? I mean does it give you an auto prompt that says something like customizing your device? If you've ever hard reset a xv6800 or used a custom UC rom you'll know what I mean.
I have some theories about making the device faster or removing some stuff based on the way our xv6800 was. Mnasr87, do you know the contents of the Verizon extROM?
Click to expand...
Click to collapse
i'm sorry i don't know what the contents of the extROM is but i do know that it does go through the customization screen after doing a hard reset. i hope that helps in the process of hacking the touch pro pm me if you come up with anything, tc.
open clear storage in settings/systems and enter 1 2 3 4
it will restore to the original rom
mnasr87 said:
i'm sorry i don't know what the contents of the extROM is but i do know that it does go through the customization screen after doing a hard reset. i hope that helps in the process of hacking the touch pro pm me if you come up with anything, tc.
Click to expand...
Click to collapse
Thanks, I posted a thread about bypassing customizations to possibly speed up the verizon rom. Usually Verizon has a couple cabs that monitor registry changes and slow things down. But if you bypass the customizations I still don't know what else there is missing (good and bad.)
But knowing I can bypass customizations and that there are now custom roms is a good thing! Now, I need to start begging my parents.
ramik911 said:
Nevermind, just found it.
Instructions from the user manual
1. Turn off the power.
2. Press and hold the ENTER (Center) key, and then press the POWER key.
3. Release the POWER key, but continue pressing the ENTER key until you see the following message on
the screen.....
Cant believe a tier 2 tech at verizon couldnt find this.
Click to expand...
Click to collapse
this works for the xv6850, the verizon touch pro. but technically you should simply tap the power button and not hold it down too long and don't let go of the center button until you see the hard reset screen.
ramik911 said:
Nevermind, just found it.
Instructions from the user manual
1. Turn off the power.
2. Press and hold the ENTER (Center) key, and then press the POWER key.
3. Release the POWER key, but continue pressing the ENTER key until you see the following message on
the screen.....
Cant believe a tier 2 tech at verizon couldnt find this.
Click to expand...
Click to collapse
lol cant figure it out cause they dont have the right information in the 611 knowledgebase. laughed so hard when i saw that.
[email protected] said:
open clear storage in settings/systems and enter 1 2 3 4
it will restore to the original rom
Click to expand...
Click to collapse
This was quick easy and painless. Thank you. I was trying to do it the other way listed online which was not working.
That was phone upside down hold volume down press the enter key and then hold down the reset button. This was almost impossible to do with only 2 hands lol. Also it wouldn't work.
when the phone is off, jus hold center and volume down then hold power. make sure there all being held down.
Out of all methods listed, the only two that work for my Verizon XV6850 are hold the center button and reset button, and of course the clear storage icon in system settings. Just tried them all. The other ones just bring up a screen for completely powering off the device.
mnasr87 said:
actually i work for verizon and i bought the touchpro the first day it was released and I had to do a hard reset shortly after i received it because of all the tinkering i was doing with it. anyways, the only way to hard reset the xv6850 is to do the clear storage process. the method of holding down the buttons and doing a soft reset WILL NOT WORK on the verizon version. yes and i am very aware of the idiocy that is our technical staff. anyways hope this helps.
Click to expand...
Click to collapse
Just did a hard reset on my Verizon Touch Pro by powering off , holding the center button and pressing power. Screen popped right and and inicated it would erase all data press vol up to continue. SO it DOES work...............
GrandMasterB said:
Just did a hard reset on my Verizon Touch Pro by powering off , holding the center button and pressing power. Screen popped right and and inicated it would erase all data press vol up to continue. SO it DOES work...............
Click to expand...
Click to collapse
This is also the ONLY way my Verizon TP hard resets as well. However, I was flashing my friends vzw TP and his won't do it any way but the clear storage way? What gives? Whats causing the difference?
Just as a couple of the guys said before..... For a Verizon Touch Pro not sure about anything else..... but a simple power off...... press and hold the center button... power up and BAM!
all that holding the volume button down....press the reset.... double tapping is totally wrong.....
What in the world is the Center button?
also just wondering if there is another way to HR besides going to settings and clear storage does it do anything different?
hard resetting on Verizon
i think that they disable the way with the down arrow and the other stuff i think that the only way that you can do it on a Verizon phone is by doing it with the whole clear memory thing and 1234 or if you can find a rom that works and so far i have only found one rom that see to works right . and also the one in the manual doesn't seem to work either
I found this thread looking to hard reset my xv6850. Tried everything, but only one method worked for me. I figured I would post here for others trying to hard reset:
with the power on
hold down the center button
press the reset button
btw ... rom ver 1.08.605.4
ramik911 said:
Nevermind, just found it.
Instructions from the user manual
1. Turn off the power.
2. Press and hold the ENTER (Center) key, and then press the POWER key.
3. Release the POWER key, but continue pressing the ENTER key until you see the following message on
the screen.....
Cant believe a tier 2 tech at verizon couldnt find this.
Click to expand...
Click to collapse
this works perfectly fince
Hi,
When doing a long-press on the power button of my Galaxy SII, after a few seconds, it powers off. This happens whether it is locked or not, and without asking for confirmation on the screen.
I'm using a Sena leather case, which presses on the power button. Each time I put it in the case, it powers off, then it restarts, and stays on "enter SIM pin code" screen. I may have discovered a new way to switch to Airplane mode but I'd like to avoid that.
Moreover, there is a distinction between :
- long press (2 seconds) : brings the power menu (Airplane / Reboot / Switch OFF)
- very long press (approx. 8 seconds) : switches the phone OFF
Also, these two keys are active even when the phone is locked.
Here's what I would like to do : disable both the 2 seconds press and the 8-seconds press when the phone is locked
I found some threads about key remapping applications or direct edit of keymap files, but none of them were successful.
Could someone point me out an application / a way to achieve that ? Does someone know if it's ever possible ?
(For now, the only workaround I found is a hardware one : disassemble the phone and sand the power button to reduce its height, so that it stays inside the casing)
Thank you in advance. Kind regards
My old HTC Hero used to do that too, which leads me to believe it is something hard-coded into Android itself. I'd suggest there is nothing much you can do, but wait and see if a dev replies or something.
Sent from my GT-I9100 using XDA
I don't know if it's possible but if it is it has to be something in the kernel.
The 8 second power off function works the same way as the on on your PC and is used if your phone stops responding so I don't see a way to disable it with an app because it's ment to turn the phone off even if an app freezes your whole phone.
Hi,
If the 8-seconds press is hard-coded, I think precautions should have been taken to avoid unwanted power off each time you put the phone into a leather pouch !
On iPhone f/ex, you have to press both power and home button during several seconds to trigger hard reboot, which makes unwanted action hard to happen unexpectedly.
It's always frustrating to encounter such a basic problems on a $600 phone using the latest state-of-the-art technology, which powers off each time you put it into your pocket ;-)
I hoped some developer has found a way to workaround this. I googled a lot, but I didn't find anything.
So, if the power button features are hard-coded, the only solution may be to hard-remove the entire power button
Problem solved.
I disassembled the phone, I removed the power button, I carefully grinded it to reduce its height, and I put it back into the phone.
(For those who may already owned an iThing, disassembling a Galaxy SII is very easy, it's a matter of seconds with a good old mini-screwdriver; proceed carefully when grinding, because if you reduce the height too much, the buttom may break)
Now my power button height is just below the casing. It's still possible to press on it with a finger, but it does not press by itself when putting the phone into my leather pouch.
Thank you for explaining it I had an issue with my S II and it went to service to solve it, they totally changed the board and was shocked when I found the short press on power button doesn't show the power menu I used to have and it switched off immediately!
I've got to return it to service and your post made me thinking it's a simple issue! It won't take time
Regards,
Any thoughts?
The ONLY area it seems to work is to power up the device.
I cannot do the following by pressing it or holding it...
1.) Wake device up
2.) Pull up the shutdown menu
3.) Hold down to power off device
...and most importantly...
4.) cannot select options in CWM (but if I hold volume and power it'll get me into CWM)
Any idea how to flash it back to stock? I have a jig if that helps. Thanks.
Currently the only way I can wake the phone is to plug into a charger.
This had happened to me like 3 times. What I did in order to get back to work, was opening the phone and blast some air with those cans of compressed air use for computers.
Nosferatu. said:
Any thoughts?
The ONLY area it seems to work is to power up the device.
I cannot do the following by pressing it or holding it...
1.) Wake device up
2.) Pull up the shutdown menu
3.) Hold down to power off device
...and most importantly...
4.) cannot select options in CWM (but if I hold volume and power it'll get me into CWM)
Any idea how to flash it back to stock? I have a jig if that helps. Thanks.
Currently the only way I can wake the phone is to plug into a charger.
Click to expand...
Click to collapse
Most likely the power button is going bad. I get these a lot. I can solder a new power button on for $50 including return shipping. You can email me @ seivad17 [at] msn.com
Electrical Cleaner
"Go to youtube and search how to dissemble, there are couple of video that shows a step by step process of dissembly. Now the only problem is that there isnt a specific video locating the lock button and you will have to find that yourself. So after you dissemble your phone, locate the lock and use CRC QD Electronic Cleaner I read that is the most reliable and decent one out of all sprays and all you need to do is spray around the button area, and push the lock button 20-30 times and repeat the process a couple of times. After that you should let it dry for a couple of min and then put your phone back together and it should work fine!."
This worked for me. I found it in the captivate forums. Been going 1 month strong after the cleaning!
adillar2 said:
"Go to youtube and search how to dissemble, there are couple of video that shows a step by step process of dissembly. Now the only problem is that there isnt a specific video locating the lock button and you will have to find that yourself. So after you dissemble your phone, locate the lock and use CRC QD Electronic Cleaner I read that is the most reliable and decent one out of all sprays and all you need to do is spray around the button area, and push the lock button 20-30 times and repeat the process a couple of times. After that you should let it dry for a couple of min and then put your phone back together and it should work fine!."
This worked for me. I found it in the captivate forums. Been going 1 month strong after the cleaning!
Click to expand...
Click to collapse
okay I'll check that out. How about the USB port? I need a solid connection to the computer. If that's the case I can jig it, place it in download mode, and re-install my ROM and get out of the boot loop I have the phone is in. The power button then is irrelevant because I'm sure I can set the phone to wake with the volume keys thus eliminating the need for the power button. That's the other issue (and more important issue). Otherwise, I have a paper weight.
Nosferatu. said:
okay I'll check that out. How about the USB port? I need a solid connection to the computer. If that's the case I can jig it, place it in download mode, and re-install my ROM and get out of the boot loop I have the phone is in. The power button then is irrelevant because I'm sure I can set the phone to wake with the volume keys thus eliminating the need for the power button. That's the other issue (and more important issue). Otherwise, I have a paper weight.
Click to expand...
Click to collapse
If you fix the power button and you can get into CWM (like your first post says) then you should have no problem. The power button is probably shorted out (like mine was) and you cannot use it for selection.
adillar2 said:
If you fix the power button and you can get into CWM (like your first post says) then you should have no problem. The power button is probably shorted out (like mine was) and you cannot use it for selection.
Click to expand...
Click to collapse
no I can no longer get into CWM
Short story I tried returning phone to stock and went to flash a stock image file via ODIN and it's stuck on the bootup screen.
So i just got a ul40 phone [dont laugh] and i went in and changed settings, i disabled apps because i was getting like three hors on the batt.
now the phone starts to boot with a white ANS bootscreen then it goes into a second screen, blue that says virgin mobile and thats it.
it stays blue, cant shut the phone off
screen remains on for an hour wont change nothing ive tried helps
CAN ANYONE HELP
by the way i have a laptop running windows 10 home
CAN I FIND DRIVERS TO USE LAPTOP TO GET IN TO THE PHONE????
Reset the Phone
You need to do a factory reset. Hold volume 'up' button and power button at same time for a minute or so, then choose factory reset.
rjm831 said:
You need to do a factory reset. Hold volume 'up' button and power button at same time for a minute or so, then choose factory reset.
Click to expand...
Click to collapse
no effect pwr button does nothing, batt full all external buttons inop. Blank screen
---------- Post added at 05:07 AM ---------- Previous post was at 05:02 AM ----------
FLASHNORM7 said:
So i just got a ul40 phone [dont laugh] and i went in and changed settings, i disabled apps because i was getting like three hors on the batt.
now the phone starts to boot with a white ANS bootscreen then it goes into a second screen, blue that says virgin mobile and thats it.
it stays blue, cant shut the phone off
screen remains on for an hour wont change nothing ive tried helps
CAN ANYONE HELP
by the way i have a laptop running windows 10 home
CAN I FIND DRIVERS TO USE LAPTOP TO GET IN TO THE PHONE????
Click to expand...
Click to collapse
Same problem
RodamusPrime said:
no effect pwr button does nothing, batt full all external buttons inop. Blank screen
---------- Post added at 05:07 AM ---------- Previous post was at 05:02 AM ----------
Same problem
Click to expand...
Click to collapse
The battery is taped into the case with double-sided tape - in other words, very gently pry the battery out (from bottom of battery) & leave it out for a minute or two. Then put it back in & try again.
Fixes for the Boot Loop/Frozen ANS UL40
American Network Solutions (ANS) mobile phones provided by Assurance Wireless (Virgin Mobile) have been known to boot loop, freeze, stay frozen, crash, (right out of the box, brand new) and worse there is inaccurate or completely wrong information on how to do a factory reset and reboot the device. Below I will outline how to reboot the phone and perform a hard factory-reset with no home button on this cellphone.
Problem: Phone won’t turn off, won’t restart, or is stuck on and has no removable battery.
Solution: Keep the phone on and unplugged until battery dies or perform a hard reboot (see below).
Problem: My cell-phone is stuck on and there is no home button to do a hard reset
Solution: Perform a hard reboot. To restart a phone without taking out the battery, simply hold the Volume Up button, the home button (do not press if there is none obviously) and the Power button at the same time. While you hold these simultaneously, the phone will reboot in about 5 to 10 seconds.
Problem: I can’t factory reset my ANS UL40 phone (American Network Solutions) from Assurance Wireless by Virgin Mobile because I can’t get into the recovery menu.
Solution: Turn the phone off (or do a hard reset by holding the Volume-Up Button and the On-Button. Phones with no home button all reboot like this so just wait a few moments and the phone will restart.
Problem: My new mobile phone from Assurance Wireless gets stuck on the loading screen!
Solution: Perform a hard reboot (Volume Up + Power) then when it restarts and you’re on the white Assurance Wireless screen, stop holding power and only hold Volume Up. Keep pressing-and-holding the Increase Volume button and after a while you will be navigated to the Factory Reset Menu. You can wipe the cache partition only or perform a factory reset (which will also wipe the cache). To move around on the menu, use the volume keys (increase volume goes up, decrease volume goes down) and to select your entry simply use the power button (the on button). If this still doesn’t work, see further instructions in the solutions below.
Problem: Phone is frozen on loading screen, stuck in boot-loop even after factory reset/wiping cache partition.
Solution: After you have factory reset or wiped the cache partition you can also choose to install an update from the internal memory or sd-card. If you select this option it will perform a more rigorous factory reset then since you won’t have a package to install it will cancel. I’ve noticed my device getting out of the boot loop once I did this process and it was stuck on the boot screen even after I did a factory reset.
Problem: Can’t get to the recovery menu with my government assistance phone.
Solution: Turn off the phone and with the volume up button held down, power the device on. Keep holding both buttons until you see the white “American Network Solutions” screen with the outline of an eagle. At this point release the power button and continue to hold the volume-up key. After about 5 seconds you will now be inside the Recovery Menu and can do a factory reset.
Problem: My phone has no home button and I need to hard reboot to get to the Recovery Menu and perform a factory reset!
Solution: Hold the Volume-Up Button and the Power Button at the same time. for at least 10 seconds. Your device will restart and after the white ANS screen shows, stop holding the power button. Continue holding the increase audio key until you are at the Factory Reset / Recovery Menu screen. Use the volume buttons to navigate the menu and use the on button to select your choice.
Problem: My phone hangs on the blue Assurance Wireless screen.
Solution: See Above.
Even on the Virgin Mobile and Assurance Wireless websites and in the owner’s manual it says to hold the Volume Up + Home Button + Power Key and to keep holding them until you’re in Recovery Menu. This isn’t going to work for two reasons on the UL40: 1) It has no home button! and 2) it will just keep rebooting every 5 seconds if you hold the power button down constantly. You have to hold the Volume-Up Button and the Power Button until the phone reboots and then let go of the power button while still holding the volume up button. Keep holding the volume up key until you’re into Recovery Mode.
I hope this helps as the information online is either incomplete or completely wrong. Some places say to keep holding the power button along with the volume up key and if you do that the device will just keep restarting, effectively creating a boot loop where there wasn’t any before. Genius! lol. I figured this out after my device, fresh out of the box, froze while charging on the blue Assurance Wireless screen. Finally OCD is good for something! These phones are supposed to be a “Lifeline” but I’d be hard-pressed to get ANYTHING on the line with this potato. Avoid at all costs unless absolutely necessary.
Enjoy. :highfive:
Magic Plants said:
American Network Solutions (ANS) mobile phones provided by Assurance Wireless (Virgin Mobile) have been known to boot loop, freeze, stay frozen, crash, (right out of the box, brand new) and worse there is inaccurate or completely wrong information on how to do a factory reset and reboot the device. Below I will outline how to reboot the phone and perform a hard factory-reset with no home button on this cellphone.
Problem: Phone won’t turn off, won’t restart, or is stuck on and has no removable battery.
Solution: Keep the phone on and unplugged until battery dies or perform a hard reboot (see below).
Problem: My cell-phone is stuck on and there is no home button to do a hard reset
Solution: Perform a hard reboot. To restart a phone without taking out the battery, simply hold the Volume Up button, the home button (do not press if there is none obviously) and the Power button at the same time. While you hold these simultaneously, the phone will reboot in about 5 to 10 seconds.
Problem: I can’t factory reset my ANS UL40 phone (American Network Solutions) from Assurance Wireless by Virgin Mobile because I can’t get into the recovery menu.
Solution: Turn the phone off (or do a hard reset by holding the Volume-Up Button and the On-Button. Phones with no home button all reboot like this so just wait a few moments and the phone will restart.
Problem: My new mobile phone from Assurance Wireless gets stuck on the loading screen!
Solution: Perform a hard reboot (Volume Up + Power) then when it restarts and you’re on the white Assurance Wireless screen, stop holding power and only hold Volume Up. Keep pressing-and-holding the Increase Volume button and after a while you will be navigated to the Factory Reset Menu. You can wipe the cache partition only or perform a factory reset (which will also wipe the cache). To move around on the menu, use the volume keys (increase volume goes up, decrease volume goes down) and to select your entry simply use the power button (the on button). If this still doesn’t work, see further instructions in the solutions below.
Problem: Phone is frozen on loading screen, stuck in boot-loop even after factory reset/wiping cache partition.
Solution: After you have factory reset or wiped the cache partition you can also choose to install an update from the internal memory or sd-card. If you select this option it will perform a more rigorous factory reset then since you won’t have a package to install it will cancel. I’ve noticed my device getting out of the boot loop once I did this process and it was stuck on the boot screen even after I did a factory reset.
Problem: Can’t get to the recovery menu with my government assistance phone.
Solution: Turn off the phone and with the volume up button held down, power the device on. Keep holding both buttons until you see the white “American Network Solutions” screen with the outline of an eagle. At this point release the power button and continue to hold the volume-up key. After about 5 seconds you will now be inside the Recovery Menu and can do a factory reset.
Problem: My phone has no home button and I need to hard reboot to get to the Recovery Menu and perform a factory reset!
Solution: Hold the Volume-Up Button and the Power Button at the same time. for at least 10 seconds. Your device will restart and after the white ANS screen shows, stop holding the power button. Continue holding the increase audio key until you are at the Factory Reset / Recovery Menu screen. Use the volume buttons to navigate the menu and use the on button to select your choice.
Problem: My phone hangs on the blue Assurance Wireless screen.
Solution: See Above.
Even on the Virgin Mobile and Assurance Wireless websites and in the owner’s manual it says to hold the Volume Up + Home Button + Power Key and to keep holding them until you’re in Recovery Menu. This isn’t going to work for two reasons on the UL40: 1) It has no home button! and 2) it will just keep rebooting every 5 seconds if you hold the power button down constantly. You have to hold the Volume-Up Button and the Power Button until the phone reboots and then let go of the power button while still holding the volume up button. Keep holding the volume up key until you’re into Recovery Mode.
I hope this helps as the information online is either incomplete or completely wrong. Some places say to keep holding the power button along with the volume up key and if you do that the device will just keep restarting, effectively creating a boot loop where there wasn’t any before. Genius! lol. I figured this out after my device, fresh out of the box, froze while charging on the blue Assurance Wireless screen. Finally OCD is good for something! These phones are supposed to be a “Lifeline” but I’d be hard-pressed to get ANYTHING on the line with this potato. Avoid at all costs unless absolutely necessary.
Enjoy. :highfive:
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Great advice. Have had an ANS UL-40 for over a year, & they truly stink if you can't root them - which I can't since I've no computer access (for ADB). I honestly miss the old android Jellybean phones that could be rooted with just an app. Oh well.
I have a UL40, I tried the factory reset method, it reset but the phone is still suck on the blue assurance wireless screen.
Ps. It's been like this for days. It stays on the blue screen for about 5 minutes, then the screen is completely black. When I try to turn it on again, it's blue for five minutes then goes black.
Help...?
My ans ul40 keeps restarting. Every 2 to 5 seconds, on its own. I tried to factory reset it with the steps listed above and I can't tell if it works because when I hold the volume up and power button, it does two things, the phone will either shut off again and go into the constant restarting or number 2, it will show me a white screen as if to say the holding down of the volume and power button worked, but then it just goes back into the constant restarting... at this point I'm thinking I have to call for a new phone.
I have a ul40, technically 2 because one wouldn't hold a charge and now this one keeps crashing and giving me error codes. I can't afford to just drop money on a new phone (hence why i got this one) and I am FORCED to do a factory reset every 3-5 days because the memory gets so full, even if I erase memory, disable or delete apps and barely use it outside of texting or calling. Its frustrating to high hell. The code that shows up is either "GOOGLE SERVICES FRAME WORK KEEPS STOPPING", or "COM.ANDROID.PHONE HAS STOPPED"
Any advice is helpful advice.
Similar problem
FLASHNORM7 said:
So i just got a ul40 phone [dont laugh] and i went in and changed settings, i disabled apps because i was getting like three hors on the batt.
now the phone starts to boot with a white ANS bootscreen then it goes into a second screen, blue that says virgin mobile and thats it.
it stays blue, cant shut the phone off
screen remains on for an hour wont change nothing ive tried helps
CAN ANYONE HELP
by the way i have a laptop running windows 10 home
CAN I FIND DRIVERS TO USE LAPTOP TO GET IN TO THE PHONE????
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i have a similar problem except it gets to the blue assurance screen and then it turns off and then reboots i can't fix it and i don't know what's wrong this is the only phone i have (don't laugh) but i can't not have this phone
Have you tried taking out the battery for a minute or two, then powering up? (Battery is only held down with tape - it can gently be pried out). The other option is a complete reset - instructions on holding the power & volume keys, etc, are posted already.
this phone seems to ship with a lot of malware factory-installed (and possibly more built into the firmware?) so it's critical to go into Settings->Apps and disable everything that looks suspicious, including the less obvious "notepad" app and "voice recorder" app. this should help your phone run somewhat better but there's some adware still running that i haven't figured out how to disable, so a perfect solution in theory would be to root the phone as discussed in this thread. unfortunately so far there doesn't seem to be a working root for this phone.
I did fatory reset from recovery until arrivet to let us go then skip sim then next as new device/retrive from cloud then lis of wifi appear and stop at this point nothing else appear to enter
what the solution please?????