Related
I'm seriously considering the purchase of a Galaxy Note (and a few other devices.) I want to purchase an i717 and root unlock and flash a different modem to have it work on TMO. I can't seem to find any i717's for sale anywhere without a contract. So I'm looking at ebay. I've found a few that are BNIB. My question is, would the Samsung manufacturer warranty still be in effect? And is the Squaretrade warranties worth it?
Samsung should still honor the warranty. And I have never used squaretrade myself. If I need a warranty service for a phone I get my warranties from a dealer for Consumer Priority Service (CPS). http://www.networkingrus.com/Products-WARRANTIES_ACCIDENTAL.html Get the accidental warranty so no matter what you do to your phone it is covered. You send it to them with a check for $25 for return shipping and they either fix it, replace it, or refund your money. Had an Australian Telstra HTC HD2 warrantied through them. They repaired it good as new 3 times for a broken casing and broken digitizers.
I would contact CPS first to make sure they will sell you the warranty. If squaretrade would, they should but call them first.
Received my Prime 2 weeks ago. After finding device unusable due to lag I unlocked bootloader and installed custom ROM. Afetr a few days use I noticed really bad screen bleed on right side of unit due to what seems to be a slightly loosely fitted screen. I called for an RMA confident because I had read lots of stories on here about repairs for free after unlocking. Well its all BS here in the UK, they refused to repair for free, they want £40 for me to send it to Czech Republic, £60 to look at it then £100 for new motherboard to remove unlock (even tho i stated this isnt required they said they have to do it) and then an estimate of £100 to fix screen issue. £300 to repair a £500 item thats 10 days old. Basically, I will never buy an ASUS item ever again. shocking product, shocking service. Actually going to throw it in the bin........
Why not just take/send it back to the retailer?
"If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty".
I bought it from VERY and they are saying that because I have unlocked it, it invalidates any form of warranty. They stated that if i had reported issue before unlocking it they could replace it but as I unlocked it I have to go through ASUS.
MarcWhittle said:
I bought it from VERY and they are saying that because I have unlocked it, it invalidates any form of warranty. They stated that if i had reported issue before unlocking it they could replace it but as I unlocked it I have to go through ASUS.
Click to expand...
Click to collapse
Tell them to sod off. Your unlocking agreement is between you and ASUS. It did not affect your relationship with the reseller in any way what so ever.
MarcWhittle said:
Received my Prime 2 weeks ago. After finding device unusable due to lag I unlocked bootloader and installed custom ROM. Afetr a few days use I noticed really bad screen bleed on right side of unit due to what seems to be a slightly loosely fitted screen. I called for an RMA confident because I had read lots of stories on here about repairs for free after unlocking. Well its all BS here in the UK, they refused to repair for free, they want £40 for me to send it to Czech Republic, £60 to look at it then £100 for new motherboard to remove unlock (even tho i stated this isnt required they said they have to do it) and then an estimate of £100 to fix screen issue. £300 to repair a £500 item thats 10 days old. Basically, I will never buy an ASUS item ever again. shocking product, shocking service. Actually going to throw it in the bin........
Click to expand...
Click to collapse
I just want to make sure I understand:
1) You unlocked your device and read the official and explicit disclaimers on voiding warranty if you were to proceed with unlocking.
2) You relied upon unofficial anecdotes by forum members suggesting they had success with warranty service despite unlocking.
3) You did not receive an second, official position on the issue from ASUS on unlocking bootloaders.
4) You took and accepted a risk in accepting the unofficial anecdotes that warranty service would be accepted with an unlocked bootloader, knowing full well that was not an official position of ASUS.
5) Your warranty has now been denied.
6) You're now blaming ASUS for poor service.
...Okay.
Sucky as it is that was the risk of unlocking...
But screen bleeding/loosy screen might be easily fixable by opening up your prime yourself (hey, warranty is gone anyway). Can't find the thread as fast but look around (and on youtube) for some guides on opening your prime and fixing lightbleed/wifi.
Forget what you have done - unless you believe that light bleed can be caused by software (if it can then I wonder if software can repair it). I understand that the ASUS warranty conditions are not enforceable in the US - there's an item on it on an Android web site (not a forum). Very are a significant mail order operation. Look at http://www.very.co.uk/help/en/online-help-system.page?choice=group&segment=789 and their statement:
Sale of Goods Act 1979
If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. repair, replacement, or refund. Just call us on 08448 222 321.
There is sufficient evidence on this site that light bleed is an inherent fault
teardown:
http://www.anandtech.com/show/5286/asus-eee-pad-transformer-prime-teardown
i got insurance on mine covering any accidental damage. Im not advocating fraud but there is incurance out there for tablets...
Depending on the retailer most places have a 14 day return policy (at least around here) for tablets or TV's and other specific items. Always inquire "If i have any defects with this product how long do i have to return it or replace it".
If there is a defect in the screen why tell them you unlocked it? "Hey, i want to replace / return this tablet" "Why" "Mura in the edge of the screen, the light bleed is getting pretty bad and its only getting worse over time"
Thats it. If they ask if its unlocked play dumb. "Idunno, its my brothers, i dont think so"
I dont know what to tell OP other than maybe try closing the ticket and starting a new RMA ticket with a different Asus rep maybe they will be more understanding? Screen bleed cant be caused by unlocking however you did void your warrenty they dont owe you anything.
Let this serve as a lesson to everyone, dont unlock unless your 110% happy with the hardware.
Hawke84 said:
teardown:
http://www.anandtech.com/show/5286/asus-eee-pad-transformer-prime-teardown
i got insurance on mine covering any accidental damage. Im not advocating fraud but there is incurance out there for tablets...
Click to expand...
Click to collapse
You are right.When I bought mine, as I knew about all the problems this tablet was having I also bought a 1 year insurance(can renew it for 1 more after after the first year) for £60, that covers pretty much everything that happens with the device, caused by myself or not, this service is available for every single electronic equipment bought in Sweden. Hope you have something like this in the UK as well.
I would keep trying with the retailer, unless you actually have them document something with your particular serial number and put a huge red flag on it that every employee will immediately see, I think you will be able to talk to the right person and have them do an exchange for a new one.
Thanks for all the replys guys. I called Trading Standards today and they basically told me VERY dont have a leg to stand on. Unlocked or not, all that does is invalidate contract with ASUS for warranty, under the SOGA very HAVE to replace it. I phoned them back and told them all this and they are still disagreeing!! Spoke to TS a second time and they told me to send it back with a letter telling them they have to replace it, and even linked me to a site to cut and paste some handy legal jargon for them!
deadlocked007 said:
Why the Hell would you tell them its unlocked dumbass...
Sent from my PG86100 using xda app-developers app
Click to expand...
Click to collapse
Because Very needed to contact ASUS and during their call ASUS told them. Dumbass
NeoteriX said:
I just want to make sure I understand:
1) You unlocked your device and read the official and explicit disclaimers on voiding warranty if you were to proceed with unlocking.
2) You relied upon unofficial anecdotes by forum members suggesting they had success with warranty service despite unlocking.
3) You did not receive an second, official position on the issue from ASUS on unlocking bootloaders.
4) You took and accepted a risk in accepting the unofficial anecdotes that warranty service would be accepted with an unlocked bootloader, knowing full well that was not an official position of ASUS.
5) Your warranty has now been denied.
6) You're now blaming ASUS for poor service.
...Okay.
Click to expand...
Click to collapse
Im blaming ASUS partly for releasing this laggy piece of **** that HAS to be unlocked to be usable. Im blaming them for wanting £300 and a trip to Czech Republic for repair. Im blaming them for stating they wouldnt repair just the screen at my cost without replacing motherboard at cost of £100 to remove lock. all on a two week old device! Screw the warranty, I knew what i was doing, I just find it ridiculous they want to make another £300 off me when realistically its a case of removing screen and refitting same screen correctly like they should have done in first place. Ten minutes work for them but justifiable at £300? I think not.
Just cause your happy with your product and service dude, doesnt mean we all have to be.
MarcWhittle said:
Received my Prime 2 weeks ago. After finding device unusable due to lag I unlocked bootloader and installed custom ROM. Afetr a few days use I noticed really bad screen bleed on right side of unit due to what seems to be a slightly loosely fitted screen. I called for an RMA confident because I had read lots of stories on here about repairs for free after unlocking. Well its all BS here in the UK, they refused to repair for free, they want £40 for me to send it to Czech Republic, £60 to look at it then £100 for new motherboard to remove unlock (even tho i stated this isnt required they said they have to do it) and then an estimate of £100 to fix screen issue. £300 to repair a £500 item thats 10 days old. Basically, I will never buy an ASUS item ever again. shocking product, shocking service. Actually going to throw it in the bin........
Click to expand...
Click to collapse
You unlocked it. That invalidates the warranty. You can't take what other people on the Internet say over what the unlocker says. Maybe they are charging you a whole bunch; you'd want to speak to their manager for info.
If you are going to throw it away just because of a light bleed, might as well ship it to me. I'd gladly take it off your hands.
---------- Post added at 07:09 PM ---------- Previous post was at 06:53 PM ----------
MarcWhittle said:
Thanks for all the replys guys. I called Trading Standards today and they basically told me VERY dont have a leg to stand on. Unlocked or not, all that does is invalidate contract with ASUS for warranty, under the SOGA very HAVE to replace it. I phoned them back and told them all this and they are still disagreeing!! Spoke to TS a second time and they told me to send it back with a letter telling them they have to replace it, and even linked me to a site to cut and paste some handy legal jargon for them!
Click to expand...
Click to collapse
According to Very's website, they have to have it returned as is with everything intact. Unlocking it and installing a ROM is not 'as is' and would cost THEM money to undo what you did via unlocking, which means sending it back to Asus and costing them money.
We will replace or refund most items provided they are returned to us within 21 days of receipt complete, unused, in their original packaging and with any security tags intact.
Click to expand...
Click to collapse
They aren't going to foot that bill.
If you really want to repair it, just do it yourself.
Additionally, getting a repair from them means going through Asus. If your warranty is invalidated in any way, they can't do that. You voided the warranty implied via the sale.
You're trying to game the system to have another company pay for repairs when you voided the one year warranty already.
to fix a good percentage of that screen bleed, all op has to do is open up tablet. then loosen the display screws. then retighten them slowly. several accounts of screen bleeds being fixed this way. screen bleed is likely from display screws being tightened to tight. there's a thread, by Erusman I believe, that details how to open prime up without messing anything up.
man they looks like alot of people been getting bad screens im surprised no one has not bought and extra prime switch screens and return the bad one lol i would not do that though lol just thinking lol :angel:
I complained to the FTC
I was just told (yesterday) that because I had unlocked my device my screen failure wouldn't be covered under warranty. They haven't even given me an RMA yet. They just looked it up in their DB and said it was unlocked so I was out of luck.
I filed a complaint with the FTC here in the US but I'm not expecting much.
I'm curious. Do you guys as Internet lawyers think you're smarter then Asus lawyers? Cause let's be honest, Asus lawyers wrote the agreement for unlocking, not some cs rep. None of you have a leg to stand on and the constant whining on this forum about unlocking and voiding your warranty and then Asus not covering it is tiring.
st33med said:
According to Very's website, they have to have it returned as is with everything intact.
Click to expand...
Click to collapse
I would suggest that this only refers to returning or exchanging the item. In this case, where the item is damaged / not fit for purpose, I believe the Sales of Good Act / Distance Selling Regulations apply and the OP is entitled to a replacement from VERY.
I think going with Trading Standards is a great idea and I'd be really interested to hear from the OP as to the results of their dealings with TS and VERY.
I have a suspect faulty S3 (see very deep sleep thread) and thinking of returning it. Question is, who do i return it to?
I brought it from CEX (second hand) but have a local Samsung Service centre. Will any do a straight exchange, or will they both be a pain and have to send it away?
Anybody got experience of either's returns policy?
Cheers
Not sure as Samsung may not give second user warranty .Normal to send to a service centre not exchange .
jje
Sent from my GT-N8013 using xda premium
Apparently we have a samsung service centre at a Car Phone Warehouse in our town. Will they exchange there or send it away aswell?
Read what the people are telling you, first, then repeat your questions, huh?
He clearly stated (and I think he's right with that) that MANUFACTURER can limit the warranty to first user only, therefore you should go to the SELLER, who is your partner in the deal related with sec hand phone.
Of course, you can do whatever you want but don't be surprised ending with paid repair/exchange.
If CPW is still a Samsung service centre at the premises you go to they may ask a tech to look at it while you wait .
Its not going to be exchanged straight off on just your say so .
But the only real answer to your question is from Samsung .
jje
No receipt?
Ask the guy who sold you the phone if he still has the receipt. You can use it as a warranty at the shop where he bought it.
By the way, at Samsung they try to fix it first. Then if they can't, you get a new one.
I managed to crack my screen a while back and i have a not so quick question.
Is it possible to have sprint fix my screen and not send me a refurb unit? When i went into the repair store the "head repair guy" (i don't know what their title is) told me that sprint will NOT repair my phone, and that i had to file a claim with the TEP insurance and get a refurbished EVO lte, which also happens to cost $130. he quickly followed up with the reasoning behind the no-fix is that sprint loses something like $200 when people buy these phones.
I really dont want to be out $130 and i even more so do not want a refurb. I went through 5 OG EVO units in 2 years, all were because of hardware failures, and only the first unit was non-refurbished (and all had very visible wear and tear damage to the screens and bodies, one even had bite marks).
The only other options i see are replacing the screen myself (which voids warranty and i have zero experience in this field making me very uncomfortable doing it) or local repair store (i can only find one place willing to do it but its gonna cost me the same and will probably void sprint warranty anyways).
so ya. there you have it.
Chirstopher said:
I managed to crack my screen a while back and i have a not so quick question.
Is it possible to have sprint fix my screen and not send me a refurb unit? When i went into the repair store the "head repair guy" (i don't know what their title is) told me that sprint will NOT repair my phone, and that i had to file a claim with the TEP insurance and get a refurbished EVO lte, which also happens to cost $130. he quickly followed up with the reasoning behind the no-fix is that sprint loses something like $200 when people buy these phones.
I really dont want to be out $130 and i even more so do not want a refurb. I went through 5 OG EVO units in 2 years, all were because of hardware failures, and only the first unit was non-refurbished (and all had very visible wear and tear damage to the screens and bodies, one even had bite marks).
The only other options i see are replacing the screen myself (which voids warranty and i have zero experience in this field making me very uncomfortable doing it) or local repair store (i can only find one place willing to do it but its gonna cost me the same and will probably void sprint warranty anyways).
so ya. there you have it.
Click to expand...
Click to collapse
i would just pay someone in install the screen im sure there places that do it fairly cheap.. thats what i would do.. cause i wouldnt want to pay the 130$ either
Chirstopher said:
I managed to crack my screen a while back and i have a not so quick question.
Is it possible to have sprint fix my screen and not send me a refurb unit? When i went into the repair store the "head repair guy" (i don't know what their title is) told me that sprint will NOT repair my phone, and that i had to file a claim with the TEP insurance and get a refurbished EVO lte, which also happens to cost $130. he quickly followed up with the reasoning behind the no-fix is that sprint loses something like $200 when people buy these phones.
I really dont want to be out $130 and i even more so do not want a refurb. I went through 5 OG EVO units in 2 years, all were because of hardware failures, and only the first unit was non-refurbished (and all had very visible wear and tear damage to the screens and bodies, one even had bite marks).
The only other options i see are replacing the screen myself (which voids warranty and i have zero experience in this field making me very uncomfortable doing it) or local repair store (i can only find one place willing to do it but its gonna cost me the same and will probably void sprint warranty anyways).
so ya. there you have it.
Click to expand...
Click to collapse
i dont know about sprint's warranty but if you take you phone anywhere else, it will void your warranty with htc. if you are going to have to pay that much to have it fixed, then you may as well send it to htc. that way your warranty will still be valid and they will fix any other issues you may be having that doesnt require changing the main board.
ak074 said:
i dont know about sprint's warranty but if you take you phone anywhere else, it will void your warranty with htc. if you are going to have to pay that much to have it fixed, then you may as well send it to htc. that way your warranty will still be valid and they will fix any other issues you may be having that doesnt require changing the main board.
Click to expand...
Click to collapse
The reason i don't want to have Sprint do the repairs is because they WON'T do the repairs. They will send me a refurbished unit, one that had already been damaged and fixed. I don't want someone else's broken phone.
Chirstopher said:
The reason i don't want to have Sprint do the repairs is because they WON'T do the repairs. They will send me a refurbished unit, one that had already been damaged and fixed. I don't want someone else's broken phone.
Click to expand...
Click to collapse
call htc 866-449-8358 and ask how much it will cost. the price wont be exact, its just an estimate. but you will have a guaranteed 90 days warranty on any repairs that have to be done. i think its around $150ish. i cant remember tho lol
Chirstopher said:
The reason i don't want to have Sprint do the repairs is because they WON'T do the repairs. They will send me a refurbished unit, one that had already been damaged and fixed. I don't want someone else's broken phone.
Click to expand...
Click to collapse
re you sure? On my OG Evo they replaced mg screen 3 times, speaker twice, bezel once and camera lens cover twice. All for free.
Sent from my EVO using xda premium
I would try a different sprint store and see what they say. Make sure its a corporate store and not an affiliate store. It seems to be hit or miss on whether a particular store will replace a cracked screen. By the way, TEP is $150 not $130. You don't always get a refurb from Assurian, I always got a new phone as a replacement.
So I was wanting to take my carbon case off and rock this beautiful phone naked. But knowing that this is a pretty slippery device, I figured I would need to know how much a cracked screen repair service costs in the unfortunate event that I do drop and crack it. I got on a phone call with a Google CS rep and he told me that Google does not repair screens, and gave me the hotline number to Huawei's CS. I then called Huawei and the rep told me that they do not offer any repair services to the device unless it was covered under Nexus Protect. I then told if I crack my screen just to take it to a local repair shop. Well, that was unexpected.. I've never heard a phone manufacturer not offer a cracked screen repair service, especially with how often people crack their screens.
So I figured maybe the rep was uninformed, as many of them are, and I decided to call again. Another rep confirmed that they absolutely will not repair any device that is not covered under Nexus Protect. Still in disbelief, I decided to chat up Google one more time. Below I've attached a screenshot of the conversation.
Honestly, this is ridiculous. We can't even PAY to get our screens replaced if they do happen to shatter. And there is no way to get Nexus Protect unless you order a new phone and add it on at the time of purchase. I always stay loyal to the Nexus line, and I have never cracked a screen before (my friends cracked my Nexus One's screen though).. but knowing that if by chance I do crack my screen my only option is to bring it to a local repair shop (assuming they even fix 6P's), purchase a new phone, or deal with it (yeah right), this makes me uneasy.
Thoughts?
Seems like this is just a big mess with google. They are great with software but on hardware they have no fu#king clue how things work. Do they even think of all these scenarios before making a product?
Agreed this seems ridiculous, however I myself have never paid anyone to replace,always done it myself. But most repair shops I had talked to seem reliable. Also check out your local college. At San Jose state our tech repair is on top of it on screen repair.
Sent from my Nexus 6P using Tapatalk
badboy47 said:
Seems like this is just a big mess with google. They are great with software but on hardware they have no fu#king clue how things work. Do they even think of all these scenarios before making a product?
Click to expand...
Click to collapse
magestic1995 said:
Agreed this seems ridiculous, however I myself have never paid anyone to replace,always done it myself. But most repair shops I had talked to seem reliable. Also check out your local college. At San Jose state our tech repair is on top of it on screen repair.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Honestly, I'm considering Squaretrade.. I just don't know the specifics on how they operate. I really don't want to return my Nexus and reorder another one. And I'm not sure about the actual quality of the repair shops around my area, but if forced to I will have to utilize them.
I don't see the issue. Most manufacturers do warranty repairs (usually through an outsourced contract) but often do not do paid for non warranty work. They push you to their approved repairer network,
Not sure what you are getting bent out of shape for, its pretty normal, not out of the ordinary at all. Just get a 3rd party policy if you are concerned and don't want to just pay an approved repairer if the worst should happen.
For example in the US http://www.technocare.ae/devices-repaired/huawei-phone-repairs/
400ixl said:
I don't see the issue. Most manufacturers do warranty repairs (usually through an outsourced contract) but often do not do paid for non warranty work. They push you to their approved repairer network,
Not sure what you are getting bent out of shape for, its pretty normal, not out of the ordinary at all. Just get a 3rd party policy if you are concerned and don't want to just pay an approved repairer if the worst should happen.
Click to expand...
Click to collapse
The problem is there is no approved repair network. There is nothing offered at all unless you purchased Nexus Protect. I've honestly never heard of a phone manufacturer that doesn't offer a repair service, so I don't think it's unreasonable to be shocked. But like I said, I'm going to consider Squaretrade.
LG, Samsung, Sony all push you to their approved repairer network, and don't undertake paid repair work themselves. Only warranty repairs go through them, but thats subcontracted and just processed by them. At the very most they broker the request.
Don't confuse a warranty repair with a non warranty repair.
magestic1995 said:
Agreed this seems ridiculous, however I myself have never paid anyone to replace,always done it myself. But most repair shops I had talked to seem reliable. Also check out your local college. At San Jose state our tech repair is on top of it on screen repair.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Have you guys even seen the teardown on this phone? Repairing a cracked screen is NOT easy and quite risky for one to do on their own. For details, check out iFixit: https://www.ifixit.com/Teardown/Nexus+6P+Teardown/51660
iFixit said:
Unlike other phones we've seen lately, there's no discrete display assembly or easily removed rear cover here. Instead, the 6P's internals come out of the rear case in one mega-sized component assembly, leaving only the NFC antenna behind.
<. . . . .>
The display assembly cannot be replaced without tunneling through the entire phone. This makes one of most common repairs, a damaged screen, difficult to accomplish.
Click to expand...
Click to collapse
The back cover itself is not easy to get off, and once you do, it comes off by itself, leaving almost everything else behind. You then have to disconnect all the internals from the screen, and then put it all back in the new screen. Ugh.
Before I let a third-party repair shop touch my 6P, I'd need to understand exactly what their policy is if they break anything in the process...
400ixl said:
LG, Samsung, Sony all push you to their approved repairer network, and don't undertake paid repair work themselves. Only warranty repairs go through them, but thats subcontracted and just processed by them. At the very most they broker the request.
Don't confuse a warranty repair with a non warranty repair.
Click to expand...
Click to collapse
Hm, if that is the norm then I did not know. I know Apple (obviously) and Moto offers repair services, and I thought all others did too since a Google rep before told me that LG would fix a broken Nexus 5 screen if need be. I did not know that repair services not being offered was usual for manufacturers
400ixl said:
I don't see the issue. Most manufacturers do warranty repairs (usually through an outsourced contract) but often do not do paid for non warranty work. They push you to their approved repairer network,
Not sure what you are getting bent out of shape for, its pretty normal, not out of the ordinary at all. Just get a 3rd party policy if you are concerned and don't want to just pay an approved repairer if the worst should happen.
For example in the US http://www.technocare.ae/devices-repaired/huawei-phone-repairs/
Click to expand...
Click to collapse
This whole thing with Google and Huawei is a mess. And someone mentioned that Google stated (although I am not saying this is true, I just heard this from another Nexus 6P customer that Huawei will be responsible for all warranty repairs) so good luck with that mess if it is true.
Yes, warranty repairs they will be, they have never declared they would not. Your point being?
This topic is about NON warranty repairs. If you break your screen, even in the warranty period, it is not Huawei's responsibility to repair it for you.
---------- Post added at 08:38 PM ---------- Previous post was at 08:33 PM ----------
Ngo93 said:
Hm, if that is the norm then I did not know. I know Apple (obviously) and Moto offers repair services, and I thought all others did too since a Google rep before told me that LG would fix a broken Nexus 5 screen if need be. I did not know that repair services not being offered was usual for manufacturers
Click to expand...
Click to collapse
Both Motorola and LG broker the repair for you through their approved repair network. They don't repair it themselves.
For example, if you bought a phone through a carrier, they will point you to the carrier to get it done through the approved repair network them rather than Motorola or LG. That is the norm for manufacturers.
400ixl said:
Yes, warranty repairs they will be, they have never declared they would not. Your point being?
This topic is about NON warranty repairs. If you break your screen, even in the warranty period, it is not Huawei's responsibility to repair it for you.
---------- Post added at 08:38 PM ---------- Previous post was at 08:33 PM ----------
Both Motorola and LG broker the repair for you through their approved repair network. They don't repair it themselves.
For example, if you bought a phone through a carrier, they will point you to the carrier to get it done through the approved repair network them rather than Motorola or LG. That is the norm for manufacturers.
Click to expand...
Click to collapse
Well what was surprising for me is that they just said you're out of luck and to just find a local repair shop. Getting directed to their official repair network is fine, but just hearing that they don't have one available unless you purchase Nexus Protect was shocking. Thanks for informing me that this is normal though, I didn't think it was normal to not have a repair service available if needed. Just wish I could add on Nexus Protect at this point..
Not giving you advice to use their approved repair network was indeed poor. Perhaps you would have got a better answer had you been actually trying to get a repair done rather than just enquiring.
Hopefully in that circumstance they would get their act together.
400ixl said:
Not giving you advice to use their approved repair network was indeed poor. Perhaps you would have got a better answer had you been actually trying to get a repair done rather than just enquiring.
Hopefully in that circumstance they would get their act together.
Click to expand...
Click to collapse
I would hope so too, but it doesn't seem like it will ever be an option. I guess rocking my phone naked is not an option anymore haha.
Ngo93 said:
Honestly, I'm considering Squaretrade.. I just don't know the specifics on how they operate. I really don't want to return my Nexus and reorder another one. And I'm not sure about the actual quality of the repair shops around my area, but if forced to I will have to utilize them.
Click to expand...
Click to collapse
Squaretrade is good.
I have used them for other items.
I had a Samsung camera that they replaced with a refurb.
I had a Nexus 7 that was covered and about a week before the two year Squaretrade warranty expired it died.
I sent it in and about 1.5 weeks later they send me a check saying it was not repairable and they had no replacement.
I like ST. I went with Nexus Protect on this phone because it was easy.
tech_head said:
Squaretrade is good.
I have used them for other items.
I had a Samsung camera that they replaced with a refurb.
I had a Nexus 7 that was covered and about a week before the two year Squaretrade warranty expired it died.
I sent it in and about 1.5 weeks later they send me a check saying it was not repairable and they had no replacement.
I like ST. I went with Nexus Protect on this phone because it was easy.
Click to expand...
Click to collapse
So did they offer to give you a payout for the device since they couldn't repair it?
I asked the Squaretrade rep on the phone if they would ever try to give me a different phone instead of my original and she said sometimes they will offer me a different phone, but if I don't want that phone they will pay me the full price of my Nexus 6P. Have you ever experienced this before? I'm just wondering it it really is that smooth as me rejecting the different device and getting a full payout.
They paid out my Nexus 7 without me asking.
Sent from my Nexus 6P using Tapatalk
tech_head said:
They paid out my Nexus 7 without me asking.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Oh nice. Thanks for your input. I've been trying to look up reviews to see how reliably they are
I'm doing square trade it's only 4 bucks a month with a $75 deductible and you can cancel any time
Trying to understand what is so shocking to everyone. I feel the first thing everyone should read is the warranty itself http://www.gethuawei.com/warranty which I found interesting. Says among other things, even an accident is not covered, along with cosmetic issues (dents, scratches). So everyone who has a thread where there is a dent here or there and doing RMA's says a lot about Google standing up for this product. They really could be jerks an say its not covered at all. This is a subject that should be talked about a year from now when all the warranties are running out not less than a month into the release and with a hypothetical situation. I don't think that anyone who turns a phone in under warranty gets it repaired, you get a "new" phone (either new or refurbished).
For out of warranty work, as with most everything now a days, there isn't a huge network of repair stores, you end up taking it to a shop that specializes in that area or work. I don't recall seeing a Samsung repair store ever, I have seen "authorized" repair services, but never have used them much as most stuff lasts long enough to the point where buying a new one is cheaper than attempting a repair. And looking at that Youtube about the take down of this phone, this one will be a doozy to repair. Bottom line, get third party insurance if you are that worried it is going to break and to cover the accidents. Don't have Nexus Protect here, but soon will be getting a third party insurance just in case.