I'm getting ready to exchange my phone because of some gps issues and power issues. Which company is better to exchange my phone with?
T-Mobile.
They should give you one in store instead of having to wait weeks for Samsung to ship it to you.
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fcbarca17 said:
T-Mobile.
They should give you one in store instead of having to wait weeks for Samsung to ship it to you.
Sent from my HTC HD2 using XDA App
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Click to collapse
Wrong most of the stores refuse to give exchange unless ur lucky.
Call t-mobile and click cancel service they will try to make a deal with u. Complain about how gas doesn't work and poweb button. Tell them u need it now they will ship it to u with overnight shipping with no charge.
Sent from my SGH-T959 using XDA App
eunkipark92 said:
Wrong most of the stores refuse to give exchange unless ur lucky.
Call t-mobile and click cancel service they will try to make a deal with u. Complain about how gas doesn't work and poweb button. Tell them u need it now they will ship it to u with overnight shipping with no charge.
Sent from my SGH-T959 using XDA App
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Hmm I will try this, from what you're stating... it worked for you haha
Call T-Mo, I had to get a replacement for a MyTouch Slide, and by the time I got the text saying the phone has shipped I already had it in my hand, i think it took all of two days and they had told me as much as a week. They did offer overnight for I think 20, but maybe if you complain they may waive that.
Well I just tried to get it replaced with only the GPS issue.... No luck . I will try stating the power button doesn't work all the time or something. If anyone has any ideas... that would great too !
If you lie, and they receive your phone you will get charged.
Update your phone and stop it in middle of update !
That's if the GPS and Power button issue don't work. But yeah, definitely go with T-mobile instead of Samsung directly.
Dark619Cloud said:
If you lie, and they receive your phone you will get charged.
Update your phone and stop it in middle of update !
That's if the GPS and Power button issue don't work. But yeah, definitely go with T-mobile instead of Samsung directly.
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Its not a lie when you can make it happen!
That's the spirit! lol
Related
I want to know if there something i can do to my phone : to keep tmobile from tracking down my IMEI number and seeing if my SIM card has ever been in my phone. This has ABSOLUTELY nothing to do with any kind of fraud or anything against the law (just letting you guys know before the thread gets locked).. Is there any kind of mod at all? To keep them from tracking my IMEI number?
Sent from my SGH-T959 using XDA App
So, what is the reason for wanting this?
s15274n said:
So, what is the reason for wanting this?
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He is a secret agent shh
Don't get mad at me for accusing
theory1: ur trying to keep away tmobile from tracking your imei number so they can't suspend your phone.
YES they can suspened your phone making it useless ( whatever sim card u put in, its not gonna work) I confirmed it with tmobile and they usually use this method when new customer just stop paying their bill and just take the phone.
Theory2:....idk....
Sent from my SGH-T959 using XDA App
Yea they black list the imei from their system, but u can use say a att dim card and it will work
eunkipark92 said:
Don't get mad at me for accusing
theory1: ur trying to keep away tmobile from tracking your imei number so they can't suspend your phone.
YES they can suspened your phone making it useless ( whatever sim card u put in, its not gonna work) I confirmed it with tmobile and they usually use this method when new customer just stop paying their bill and just take the phone.
Theory2:....idk....
Sent from my SGH-T959 using XDA App
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Click to collapse
Sent from my SGH-T959 using XDA App
No i dont want them to track it down because about 4 months ago i did a warranty exchange on my phone.. But then i fixed it before i got it.. So i called tmobile back and asked them if i could cancel the shipping.. And they told me i could because the phones were on backorder... Well about a week later, i got the phone in the mail (even tho i wasnt suppose to)... And then eventually forgot about the phone. Well about 2 months after i recieved the new phone i realized i had it again and sent it back. ( but ended up sending back my older one instead)... Well tmobile is telling me that there was no history at all of me calling them and cancelling the shipment. Or no history in UPS that i even shipped it back. But i told them that i never recieved the phone tho... So i have been billed $475 on to my cellphone bill for a mistake they started by sending to me when i canceled it, and then not having a history of me calling. So now they are going to track down my IMEI number to see if my sim has been in it, On the phone i have now.... So im pretty much needing help to prevent them from doing that, because i have been charged with all this money, that was their mistake inthe first place... They said its un-creditable unless my sim was never in it... Is this anywhere near even possible at all to do?
Sent from my SGH-T959 using XDA App
You "forgot" about it.
Ydi
Sent from my SGH-T959 using Tapatalk
Hmmm...thats odd...when my Vibrant went "DEAD" I called them and they sent out a replacement..I got mine working again the next morning and called them back to cancel the replacement and I was told that they "do not and can not cancel an order after one hour of the order being placed." And when you go through the replacement steps with CS, they tell you up front that if you dont sent back the old phone you will get billed a $475 "restocking" fee and you have 7 days to return the phone.
I sent back my replacement back and kept my old one..
They was only able to cancel it bc all the vibrant were on backorder and not in stock. It took them 9 days for it to become in stock again. So ya i was able to cancel it... And no it shouldnt of mattered if i forgot about sending it back or not bc they shouldnt of sent it in the first place. Bc i canceled it... ****ing pieces of ****
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Its your responsibility when you received it to know something was up, you should have called after realizing this.
Sent from my SGH-T959 using Tapatalk
Okay this isnt the point anymore... Im wanting to kno if someone can help me with them not tracking it
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i'm not aware of a mod that does this. and it doesnt seem like anyone is willing to assist. even if ur reasons are true and fair it seems like something that others might/will use for unlawful purposes if available. sorry
so i flashed 1.83 through rsd lite from 2.3.4 on accident so am i mucked up now?? what use can i do or sell whatever ?
Can you get to fastboot mode or anything?
i cant do crap gives me a svf error then shuts off meh :\
l3giticonia said:
i cant do crap gives me a svf error then shuts off meh :\
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join the crowd. ur DEFINITELY not the only one.
Do you have insurance?
Sent from my MB860 using XDA Premium App
If the phone is less than 1 year at&t will replace it whether you have insurance or not.
its still under warranty until may 2012 but i bought off my uncle but i have the imei serial box etc.. could i still return ??
How do you do this by accident?
Sent from my MB860 using XDA App
Go to an Att store and ask for another. They are usually really stupid and will just give you a new one. No problem.
went to att they told me to call att customer support dude was a complete a hole then transfered me to motorolla support he was areal nice indonisian man sent me a overnight fedex label to send phone to get repaired badabing bada boom
l3giticonia said:
went to att they told me to call att customer support dude was a complete a hole then transfered me to motorolla support he was areal nice indonisian man sent me a overnight fedex label to send phone to get repaired badabing bada boom
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Click to collapse
If your shipping it to Motorola, they'll most likely figure out you were trying to modify your phone.
its the only people att said to ship i gave them exact error they said software corrupt issue and that they will fix it they told me to ship just phone no sim no battery nor cover..
l3giticonia said:
its the only people att said to ship i gave them exact error they said software corrupt issue and that they will fix it they told me to ship just phone no sim no battery nor cover..
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Please let us know what happens next. I am very interested in seeing if this error is covered by warranty.
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i sure hope i gave him exact error on screen and he said software issue we fix in his accent
You should of claimed something hardware related like screen or speaker. AT&T usually handles that
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att wouldnt do crap they transferred and told me to call motorolla
l3giticonia said:
att wouldnt do crap they transferred and told me to call motorolla
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I can't take it.
Use. Punctuation. Jesus. Christ.
Kaaji1359 said:
I can't take it.
Use. Punctuation. Jesus. Christ.
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+1
10 char.
Sent from my MB860 using XDA App
Kaaji1359 said:
I can't take it.
Use. Punctuation. Jesus. Christ.
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Click to collapse
L. O. L. Gotta love it, right? XD
OK so i went to AT&T the store manager told me to call the number he provided me with. So i called it with my telephone "land line" i waited approx 30 minutes talked to a white male who worked for AT&t Who then told me i had called wrong number, which i then proceeded to call Motorola's number and waited an hour to speak to a Indochinese brown person. He asked error i provided him error he said cool we can fix that issue, i said great he said give me yo address brotha i said ight and proceeded to give address he then said since were nice we will pay for overnight shipping to us and back to you. he sent label through email i printed out with my canon printer in black/white. tomorrow morning i will wake up and drop package off at FedEx. i will sit in major depression for 7 days awaiting my phone to be fixed and arrived back at my door.
Detailed enough ?
I just got my rezound from Amazon wireless. I love the phone however I.have the light leakage and its already overheating. Do I.need to send it into Amazon or can I return it at a local Verizon store? I I've read both circumstances happening. Just wondering if anyone else has done either yet. Also if u send it in can u get a loner? This is my first Verizon phone. Thanks
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
eallan said:
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
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Click to collapse
Any way to confirm this. I suppose I can call tomorrow.I'm.stuck in class right now. If that's the case ill def wait the 30 days
I got both a Rezound and RAZR from Amazon. The Rezound is great, but I had some serious issues with the RAZR overheating and searching for signal. Called Amazon, they shipped me a brand new phone. Swapped SIMs, mailed the old phone back. Problem solved, and it didn't cost me a dime. Think shipping was 2nd day air.
EDIT: I also tried VZW first, because it would have been quicker, but they directed me to Amazon.
So they send one first... Have the replacement phones been without flaw or is it the same gamble. Might be better to wait the 30 days and use Verizon so I can check it...
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You might have the same problem with verizon. It's a gamble there too.
Sent from my Galaxy Tab 10.1
Well at the store you can check.it before you leave..
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The only reason I suggested waiting and using Verizon is that Amazon was backordered last time I checked.
Send back to Amazon. I just went through this and don't be afraid by the 2-5 week wait. They told. Me that and got an email a few days later it was being shipped.
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Delldorado said:
Well at the store you can check.it before you leave..
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Click to collapse
What if it doesn't heat up until a week after you leave the store.
Sent from my HTC
LTE 4G Rezound
Now its 100% certain they send u the replacement first? Last time.I.checked it wasn't back ordered anymore.
And if it heated up I'd go back this one got hot.just doing the start up stuff. The leaking lights bothering me more than I expected too lol.
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Amazon is excellent for returns/exchanges hands down. I assume it will be the same process you request an exchange and they ship it out to you. They generally gave me overnight shipping for free (even on a saturday) to get me non-defective item. Then you just ship it back to them within a resonable time frame with the included label and you should be good to go.
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
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jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Verizon has a 14 day policy normally, but now if you purchased the phone after 11-15 you have until Jan.
Wouldn't the phone have a warranty through htc as well? Sounds like ill be contacting Amazon tomorrow though. Thanks a lot guys. Hopefully that one doesn't have the light leak. Lol watch me have a new problem. Is rather have the leak than pink buttons and all the other problems I hear about...
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All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
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jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
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Click to collapse
I watched my neighbor trade his out in the vzw store. It's all in how you talk to the manager.
jim_0068 said:
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
Sent from my ADR6425LVW using XDA App
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Click to collapse
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Delldorado said:
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Click to expand...
Click to collapse
I'd be willing to bet that it was a CSA who probably doesn't understand what light leakage is. Between my 3 rezounds and everyone I have looked at in the stores you can see the LEDs through the bottom of the screen when the soft keys light up which is what is causing the bleeding. There is no way to fix it except by turning off the LEDs or by lowering their intensity to improve on the light leak.
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Went into verizon and they won't take the phone tho it sounds like I may as well deal with it. They really pissed me off though. I wanted to put on my work discount. Supposed to be 22% line 20% data. I called and reviewed online before I got verizon and the rep told me I would get the discounts. The store wouldn't discount my data because he claimed I need to have a 5gb data and hotspot plan. I was never told this and most likely wouldn't have canceled at&t during the penny sale. Anyone think I could complain enough to get this changed? Can't seem to find a phone number for them to save my life lol
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My wife and I went into the ATT store in our neighborhood Saturday for her to pick between a SGS4 and a One, and see if we could get her an early upgrade. She's not due for an early upgrade until July and her Samsung Infuse is not performing well anymore and we wanted to take advantage of their trade-in offer. After waiting for about half an hour and haggling with a sales associate and the manager, the were not convinced and we left empty handed. A co-worker put me up to calling customer service and after explaining the situation and our in-store experience and a brief hold, the rep came back with some awesome news! She was approved to not only let my wife have the early upgrade, but a FREE upgrade to the black 64GB! And just to sweeten the deal, she threw in free overnight shipping!!! We're expecting it to arrive tomorrow. I think i'll keep the black one and let her have my silver 64GB.
All of those TMOUS and VZ subscribers who say ATT has terrible customer service have no idea. I have been with ATT since 2006 and have never needed to call customer service. This is not bad for a first experience!
West exactly did you tell the rep?
Sent from my HTC One X using xda app-developers app
Thats the funny thing because i didnt even tell her we were treated poorly in the store, but i think thats how she interpreted it. All i said was that my wife's phone is i sad shape and the store would not honor an early upgrade.
Sent from my HTC One using xda pemium
ameza001 said:
Thats the funny thing because i didnt even tell her we were treated poorly in the store, but i think thats how she interpreted it. All i said was that my wife's phone is i sad shape and the store would not honor an early upgrade.
Sent from my HTC One using xda pemium
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Click to collapse
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
I came from an Infuse as well. I wish Scott would come over here. I miss my BeanStalk. BTW I came up with the logo for that. Lol.
nugzo said:
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
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Click to collapse
I got the same treatment. I called told them why I needed an early upgrade 30 mins later I got my confirmation email with shipping info.
Att has been great to me.
Sent from my LG-E980 using xda premium
nthknd said:
I got the same treatment. I called told them why I needed an early upgrade 30 mins later I got my confirmation email with shipping info.
Att has been great to me.
Sent from my LG-E980 using xda premium
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What exactly did you tell them??
Sent from my HTC One X using xda app-developers app
thinkhope said:
What exactly did you tell them??
Sent from my HTC One X using xda app-developers app
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Click to collapse
I simple told the Rep that I need my upgrade 2 months early because my current phone wasn't working for me anymore. she understood my problem and said retention department could help me. Five mins later she came back and said since I was nice and in good standing that she could approve my upgrade and wave my upgrade fee. I need a larger screen due to losing most of my eye sight in an accident she said the only draw back was I'd have to pay for whatever phone I wanted right then . So I told thanks and then spoke with her supervisor letting him know how great she was. Being very decent is the key even if you need to speak to a supervisor ask nicely and erasure the Rep that you understand that she help as much as they could. So I paid for my phone and they shipped it out ocernight. Be patient be pleasant they get ****tiy people calling all the time so it helps to be nice.
Sent from my LG-E980 using xda premium
nugzo said:
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
Click to expand...
Click to collapse
Co-worker got a similar deal. His problem was that the online system would cancel his order immediately after completing it. It happened twice. He called not to complain, but simply to order the phone and got it free with free overnight shipping. His account was eligible for an upgrade, though.
The store manager has the power to give u an early upgrade within 30 days of the eligible date. Its funny BC some managers will say well it has to be in the same calendar month or ah it's gotta be within 14 days. U got lucky!
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Will AT&T warranty services replace my phone for a hardware defect?
I've had my phone since release and the glass is raised on the left. At first it was something I could deal with but it actually seems to be getting worse. I feel it every time I pull down for notifications.
It's been too long to get a replacement from the store I bought it from so I'm wondering if AT&T will help me.
gunnyman said:
Will AT&T warranty services replace my phone for a hardware defect?
I've had my phone since release and the glass is raised on the left. At first it was something I could deal with but it actually seems to be getting worse. I feel it every time I pull down for notifications.
It's been too long to get a replacement from the store I bought it from so I'm wondering if AT&T will help me.
Click to expand...
Click to collapse
I am pretty sure they will. Call up AT&T and complain about it. They more than likely will send you a replacement unit.
Well it took an hour on the phone with AT&T in conjunction with getting HTC on the line, but I'm getting a new phone.
Here we go...
Sent from my HTC One using xda premium
Lol.
gunnyman said:
Lol.
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Click to collapse
Yeah apparently HTC has had a ton of these hardware defects and warranty covers all of them. A rep said that if you notice one, call right away.
Ima call tomorrow. The gap on top has progressively gotten worse since I've had my phone.
Sent from my HTC One using xda app-developers app
Hey gunny, when you called Att did you go through warranty or insurance?
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spitfire2425 said:
Hey gunny, when you called Att did you go through warranty or insurance?
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Click to expand...
Click to collapse
Warranty
Insurance said I had to pay $200. I'm gonna call again and talk to warranty.
Sent from my HTC One using xda app-developers app
start by asking is manufacturer defects are covered by warranty. Describe the situation.
They said I have to send it into HTC to get it repaired instead of getting a new phone.
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spitfire2425 said:
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
bummer. Guess I got lucky
gunnyman said:
bummer. Guess I got lucky
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Click to collapse
i guess so. im ruu-ing it now and gonna try to send it in tomorrow.
Could always call and talk to someone different.. worked for me in the past when I had my captivate that got replaced 5 times in a year before switching to an inspire at no cost to me..
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I'm not gonna bother with it. I'm just gonna send it in and be done with it.
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One more time, since it seems it's never clear:
Warranty is for DEFECTS, like the gaps, raised screens, etc.
INSURANCE is for **** that you do to your phone, like a broken screen, liquid damage, fire, theft, etc.
AT&T covers your phone with a 1 year warranty regardless of if you have insurance or not. The insurance extends the warranty past the 1 year though.
spitfire2425 said:
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Next time get their name and speak to a manager. They either didn't understand the problem, or were spreading false information.
spitfire2425 said:
i guess so. im ruu-ing it now and gonna try to send it in tomorrow.
Click to expand...
Click to collapse
I don't think you should do that. You said you called AT&T, but I was told by the repair department that going to a store and reporting your problem would get you a new phone.
That's not always the case. Every time I've gone to the store after the initial return period has expired, I'm told I have to deal with warranty services. In fact I have had sales reps in the store call them for me. Store reps have little to no power unless you are dealing with a store with a repair center on site. There isn't one of those within a hundred miles of me, so I just call warranty services.
Btw. New phone arrived yesterday and it doesn't have any problems.
JacksonS918 said:
I don't think you should do that. You said you called AT&T, but I was told by the repair department that going to a store and reporting your problem would get you a new phone.
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Click to collapse
Absolutely not. Maybe if it's a repair center (which are relatively rare), but outside of those shops all AT&T warranty work is done over the phone.