[Q] No new ROMM but "Stick Together" screen - HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting

Okay,
I just got this HD2 as a replacement two weeks ago and was doing fine except it was going dead each night- so they sent me a new battery.
I put in the battery this morning (54% chg) and was syncing/charging the HD2 when I got the message that due to some server problem (I don't even use a server) the entire phone would have to be re-synced. It happedned on my other phone some but not yet on this one. When I deleted the PC from Activesync, the phone looked like it did a hard reset, opening screens about keyboard etc, came up and no programs were apparent. When I looked at programs list, they were still there so I started executing them and they woulset back up.
On reset for one of these the HD2 got stuck at the second "stick together" screen, the one after the radio info had gone. I've tried pulling the cards, battery plugging it in, checked the battery pins, etc but it will not get past the Stick Together screen. I've seached myself blue but cannot find anything similar.
Any assistance would be GREATLY appreciated.
Thank you,
OZ

1. Send it back if possible
2. Hard reset via volume keys - have you tried?
3. Flash new rom (stock or custom)
Give em a try!
Sent from my HTC HD2 using XDA App

Yeah sounds like you need to do a hard reset.if this does not fix your problem flsh a new ROM.

Had to Master Reset...
Thanks you very much for your help.
I finally did a master reset using the buttons as recommended. No further toubles so far, but I have no idea what caused it to begin with...could happen again.
Considering a new ROM for sure. I've liked this stock T-mo more than I thought as I formerly did the ROM-a-week thing with previous phones.
The Voice command and random volume problems are the only real issues I can think of that would cause me to try a new one, but they are bad enough that I am looking. Any suggestions?
OZ

DisneyF1 said:
Thanks you very much for your help.
I finally did a master reset using the buttons as recommended. No further toubles so far, but I have no idea what caused it to begin with...could happen again.
Considering a new ROM for sure. I've liked this stock T-mo more than I thought as I formerly did the ROM-a-week thing with previous phones.
The Voice command and random volume problems are the only real issues I can think of that would cause me to try a new one, but they are bad enough that I am looking. Any suggestions?
OZ
Click to expand...
Click to collapse
1. Remove the battery cover.
2. Remove the battery
3. Waiting for 5-10 minutes
4. Put the battery on.
5. HTC HD2 will Boot to W.M 6.5 nomarl.
Notes: Recommend you use HTC Default instead HTC Sense . HTC HD2 will works please.
Goodluck !

Related

Boot problem. Would appreciate any advice

I recently had a problem with my XDA 1. It started running VERY VERY slowly (kind of like a computer that was infected with 10000 spyware programs). The battery was constantly showing that it was going to shutdown but yet seemed to still operate.
I tried doing a backup to SD Card while it was on the cradle, yet after about 4 minutes of usage it would automatically soft reset - interrupting the backup.
So i thought stuff it, i don't care about the data i will just do a hard reset. Now, after doing the hard reset i can't even get it to turn on. The O2 Screen comes up and the light flashes on and off every few seconds. It does this for about 45 seconds then switches off again.
Does it sound like the mainboard is gone? Could it just be the battery? Are there any home repairs ideas? I do have a second xda i can pull apart if i must to test what is wrong with this one.
Thanks.
Adrian
boot problem
if a desktop pc were to exhibit these sort of problems then i would definitely suspect a motherboard problem. if you are still under warranty then straight back to the store is the place for you. if not then scour the forums for solutions fixes or suggestions, there are some very experienced people on here - not me -
ian
since it's still under warrenty I strongly advice to replace it or at least to get it repaired by the center ... but if you tend to feel it's a challenge for you to fix it your self, then you may do the following to eleminate the possibility of S/W problem ...
1. Flash the ROM with a new OS image. This should solve any ROM problem.
2. Make sure you didn't turn on the "Calib/Debug" option in the GSM menu of the boot loader.
BTW, was the radio part OK while having this problem ?
actually its not under warranty, i bought it off a friend when he upgraded to his XDA II. Im not sure what the radio version was, i jsut put any details in there because i couldnt boot to find out what it was at.
Can you flash the rom without having to boot it up? Are there the instructions on how to do it on this site?
Thanks.

Touch screen is unresponsive... Please help

My touch screen will not work at all, everything else on the phone works just fine. I tried a hard reset and now I am stuck at the alignment screen. Any suggestions.. Anyone run across this error?
Thanks
reflash bro
put the stock rom back on
and then put the modded rom on
and it should be fine
Typically means something is interfering with the recognizer.
If you are using a protective case (shell) or screen protector, try removing them temporarily to see if they may be causing your problem.
I didn't have anything over the screen.. Any idea why it would do something like that?? I'm going to reflash to stock and back to modded ROM tonight and I'll let you guys know in the morning.. Thanks for your help.
Could be a "bad" flash.
If it still happens with the stock ROM flash, you may have a defective unit on your hands.
Hardware problem?
I had the exact same problem about a week ago. I tried reflashing the device, hard reset, etc. In the end, I couldn't even get past the screen calibration wizard. My conclusion was that I had some kind of harware problem -- the touch screen would respond intermittently for brief periods of time and then go unresponsive again.
My fix: I took the phone to my ATT service center who, much to my gleeful surprise, gave me a new one (warranty exchange) without any hassle. I expected to have to fight with them, but the transaction was trivial and stress-free.
I'm now deciding which WM 6.5 ROM I like the best. Many thanks to all the hard-working contributors and chefs on XDA for providing such awesome content and support!
Good Luck with your phone
i also had this problem recently. phone was working fine in the night, went to bed and woke up and was unresponsive. Tried everything. I ended up flashing back to all the stock stuff and sent it in for repairs. I got the screen and dpad replaced under warranty. I have no idea what caused it, but it happened. Definately not a software issue if you have reflashed...
my advise, flash back to stock spl and your carrier rom and send it back.
I had a similar problem and opened a thread as well. My problem in chronological order
1. Bought a TMobile MDA IV over ebay.
2. Flashed several different ROMs of WM6.1 and was just enjoying myself.
3. Installed a 6.5 ROM the calibration screen required me to go through 3 full circles.
4. Worked fine for a day, then the device was locked and watever I tried I just couldnt get to open it up
5. Did softreset, it didnt help either. I Would end up at lock screen
6. Finally got back to HTC stock ROM 6.1, and I couldnt get past the calibration screen for a month.
7. My conclusion as well, that its a hardware problem, unfortunatel where I live I dont have Tmobile and the screen from touch pro is slightly different in size to the tmobile variant.
8. Hence it was a brick!!!!
9. After a month just last week, I thought of trying to flash back to 6.5 and see if it works.
10. Went calibrating in circles for about 10 times and guess wat!!!! It starts up!!!!
Now my conclusions are as good as anyones, it cant be an hardware issue. I am trying to find a solution so I can reflash my ROM and go to a stable version and live with my phone atleast for an year.
The Mystic ROM lite version has touch response software built in, Could this be the issue.
Anyones got any idea let me know

phone hangs and re-sets

Howdy guys,
after a little help please. I am using energy cookie rom since may with little problems.
However, recently the phone started switching itself off. I noticed it whilst streaming with 'myplayer'. Then it did it when i received a text message. Now it is doing it all the time. I have started playing a game called land, air, sea, warfare (great game btw) And the problem is worse not only does it just switch the phone off but it somehow manages to make the phone do a hard reset???????
When the phone switches back on it says it is the first time the phone has been on and goes through asking me which carrier i am using?
Also sometimes it wont switch back on and i have to false a hard reset to get it to work. I have done about a dozen hard resets since yesterday.
Any ideas please? Btw i did perform a task 29 and a hard reset after i installed this rom.
sike222 said:
Howdy guys,
after a little help please. I am using energy cookie rom since may with little problems.
However, recently the phone started switching itself off. I noticed it whilst streaming with 'myplayer'. Then it did it when i received a text message. Now it is doing it all the time. I have started playing a game called land, air, sea, warfare (great game btw) And the problem is worse not only does it just switch the phone off but it somehow manages to make the phone do a hard reset???????
When the phone switches back on it says it is the first time the phone has been on and goes through asking me which carrier i am using?
Also sometimes it wont switch back on and i have to false a hard reset to get it to work. I have done about a dozen hard resets since yesterday.
Any ideas please? Btw i did perform a task 29 and a hard reset after i installed this rom.
Click to expand...
Click to collapse
My two pennies on this:
1. Perform a task29 again.
2. Install a stock ROM.
3. Install HSPL3.
4. Perform Task29 again.
5. Install the ROM again.
Should remove all the problems and get you a good clean ROM without probs.
nicedude_abad said:
My two pennies on this:
1. Perform a task29 again.
2. Install a stock ROM.
3. Install HSPL3.
4. Perform Task29 again.
5. Install the ROM again.
Should remove all the problems and get you a good clean ROM without probs.
Click to expand...
Click to collapse
Howdy, thanks for taking the time to respond. So you think the issue is probably software related rather than hardware? I only ask cause that 'game' is 40 mb and i was wondering if maybe it is too resource hungry for my phone and maybe i have an issue? Ram, cpu etc?
Either way i will try and change the rom first.
sike222 said:
Howdy guys,
after a little help please. I am using energy cookie rom since may with little problems.
However, recently the phone started switching itself off. I noticed it whilst streaming with 'myplayer'. Then it did it when i received a text message. Now it is doing it all the time. I have started playing a game called land, air, sea, warfare (great game btw) And the problem is worse not only does it just switch the phone off but it somehow manages to make the phone do a hard reset???????
When the phone switches back on it says it is the first time the phone has been on and goes through asking me which carrier i am using?
Also sometimes it wont switch back on and i have to false a hard reset to get it to work. I have done about a dozen hard resets since yesterday.
Any ideas please? Btw i did perform a task 29 and a hard reset after i installed this rom.
Click to expand...
Click to collapse
I am using energy cookie rom too. I used to have the same problem like you, and i did some easy things to solve. It's ok so far and i hope to help you.
- Flash new stable radio after flash rom (someone say should flash radio in advance, but not for me). V2.10.50.28_2 is good to me.
- Turn off auto lock. It makes some disadvantages to you, but helps your device from death - sleep.
sike222 said:
Howdy, thanks for taking the time to respond. So you think the issue is probably software related rather than hardware? I only ask cause that 'game' is 40 mb and i was wondering if maybe it is too resource hungry for my phone and maybe i have an issue? Ram, cpu etc?
Either way i will try and change the rom first.
Click to expand...
Click to collapse
I doubt it is that game resource problem. Most probably some software conflict only. HD2 can handle 40mb game files easily.
nicedude_abad said:
I doubt it is that game resource problem. Most probably some software conflict only. HD2 can handle 40mb game files easily.
Click to expand...
Click to collapse
ok mate well i am taking the advice posted here and am task29 again and am now flashing the rom so fingers crossed. I also do not use the auto lock but i will try a new radio after the rom has finished thanks guys.
fingers crossed.
well that sucks.
got the phone working ok with a new rom. energy cht 03/07 i task 29 first and performed a hard reset.
One and only thing i installed was that game played for about 10 minutes and bang the phone crashed and is only booting to the white htc logo screen.
Any more advice guys?
edit. i cannot get the phone to boot pased this white 'htc' logo screen this time. What do i do now folks? Pretty please.
sike222 said:
well that sucks.
got the phone working ok with a new rom. energy cht 03/07 i task 29 first and performed a hard reset.
One and only thing i installed was that game played for about 10 minutes and bang the phone crashed and is only booting to the white htc logo screen.
Any more advice guys?
edit. i cannot get the phone to boot pased this white 'htc' logo screen this time. What do i do now folks? Pretty please.
Click to expand...
Click to collapse
Guess your game has got some serious conflict with the ROM and is corrupting some reg settings or some ROM settings. Probably you are better off not installing that game again. Moreover, write to the developer of the game about this issue.
With regard to the phone, just follow the same advice I gave in the first post. Time consuming I know, but your device will get back to normal. Fingers crossed.
nicedude_abad said:
Guess your game has got some serious conflict with the ROM and is corrupting some reg settings or some ROM settings. Probably you are better off not installing that game again. Moreover, write to the developer of the game about this issue.
With regard to the phone, just follow the same advice I gave in the first post. Time consuming I know, but your device will get back to normal. Fingers crossed.
Click to expand...
Click to collapse
looks like something is going on? I performed about 5 hard resets and finally got the phone to boot up. But it is hanging for everything now. I turned on bluetooth, i tried to access sense and both caused the phone to hang. So i will try your advice again, tomorrow. Thanks,
well that game definitely conflicts with the phone.
i flashed a stock rom from the sd card as advised and finally got the phone working aok. within 10 minutes of installing and playing that game the phone is back to her old ways of soft/hard resetting.
is there a way to check that it is not a hardware issue?
thanks again for all your help.

HD2 stuck at logo boot up!

Every time I reset or turn on my fone after shutting down, it will stuck at the logo boot up. It wasn't like that when I first bought the fone. Now it's getting worse and worse since the issue happens so frequently.
I have to take out the battery and put it back, then wait for about 3 to 5 mn before I turn the phone on.Then it would boot up as usual.
Is there anyone facing the same issue as I am? Any suggestion guys?
Are you experiencing excessive heat when this occurs? Also, can you give more info such as: does this happen only after recent charging or does it ever happen when the phone has been turned off for a long time? Was there any recent apps you installed or ROM changes when this started happening? Was there any potential damage done to the phone -dropped it, got it wet, or microwaved
When you say frequently, does that mean every time you restart? every other time? every five times?
Lastly, do you have any other issues/symptoms other than freezing at startup? Does the phone ever freeze during normal use?
i'd suggest you do a hard reset of your phone (hold down both vol up and vol down keys while powering on/resetting). that should fix the problem. if the problem still persists, it's probably some hardware faults.
Me too
My HD2 just started doing this too. It was fine for 7 weeks I have owned it. However, as described in this by OP, when doing soft reset would it would also get stuck on bootup logo. I'd have to remove the battery for a few minutes before it would bootup.
However, my HD2 also crashes and upon reboot then get stuck on bootup logo. It appears to crashes randomly eg not with any particular program or action.
I figured it was software issue so did hard reset. This worked fine. After hard reset the only software I loaded were Total Commander and Cookie Editor.
After Cookie Editor install I did soft reset and it got stuck on bootup logo. : (
So I did another hard reset but it hung up again upon reboot on bootup logo.
This appears to be a hardware issue. But has anyone else had same issue?
T-Mobile HD2
Stock ROM
Purchased July 6 2010 from Expansys
yes i am experiencing the same problem and i have uploded a video on youtube showing this! Yes my phone heats up when this happens..
Hi. I got this problem for quite sometime and am so used to taking out and putting back and taking out and putting back the batt.
But now I have another prob: my ringtone suddenly went soft and I now have to keep myself alert all the time to see if there's any incoming call or SMS.
I would like to do a hard reset but the question is: will it set my phone back to the stock ROM or still retain the updated version - 1.66.707.1?
Thanks in advance.
Stormrider75 said:
Hi. I got this problem for quite sometime and am so used to taking out and putting back and taking out and putting back the batt.
But now I have another prob: my ringtone suddenly went soft and I now have to keep myself alert all the time to see if there's any incoming call or SMS.
I would like to do a hard reset but the question is: will it set my phone back to the stock ROM or still retain the updated version - 1.66.707.1?
Thanks in advance.
Click to expand...
Click to collapse
It will retain whatever rom you are using
Htc Hd2 vodafone UK
HD2 issue
After some more searching it appears this is not uncommon for HD2. Its not clear to me if it is specific to T-Mobile HD2 or HD2 in general.
It appears to be a hardware issue. Although that is not 100% clear either. I find it hard to distinguish what some people report as 'freezing' which i believe is different to the issue described in this post which is 'hanging up' or 'getting stuck' on boot up screen - in my case it is the T-Mobile 'stick together' pink and white screen/logo.
(The 'freezing' issue that i believe is different to this 'getting stuck on bootup logo' issue appeared to have been resolved iwth new T-Mobile ROM - and I never experienced it on my HD2).
The resolution for getting stuck on bootup screen issue described here appears to have been to exchange HD2 (although some people exchanged up to 6 times and keep getting same issue!)
I think it is important to note that my HD2 performed fine for 7 weeks with lots of soft resets, hard resets, and lots of software installs (though no ROM reflashing) but within last week or so, start crashing randomly, then upon reboot get stuck on bootup screen/logo. This also became more frequent as time progressed. After doing hard reboot, the issue is now acute, eg it gets stuck on every reboot, and crashes more often.
This leads me to think some hardware has failed or degraded and is getting worse, maybe a connection/soldering etc?
However, is there any possibility that a ROM could 'degrade'? Can a ROM have a setting that is modifiable? (I know it is 'read only memory' but is it really?)
Anyways, love to hear from others on this issue.
Same problem here. Bought my HD2 in june. Cooked my own rom with Chucky's kitchen. Flashed different radios, hard resets, task 29 etc. Absolutely no problem. Worked fine for several weeks. But sometime it begun to freeze, auto resets, stuck at boot logo. It was getting worse. Even flashing stock rom it hungs at boot logo.
Now my HD2 is out for repair. Now waiting for returning. Hope they will change the motherboard.
several people have had their motherboards replaced and that has seemed to fix it for them. You'll probably have to fight with htc or your carrier, but should be able to get it replaced.
Hi guys. Another question:
I'm considering doing a hard reset. How do I store my messages before doing it? I can't seem to locate the folder that keeps all my messages.
TIA.
HD2 is an odd one
Thanks for replies. I really don't want to send it in .. but it will probably be the only way to resolve the issue. It will cost me courier there and back, and $20 'triage' fee .. total cost to me will be ~$100 just to have them look at it. Price of doing business I guess.
Anyways, I realized that one of my issues was that it was crashing when syncing. A little digging reveals that HTC Sense does something to all contacts when syncing first time putting a bit of html in contact notes field (weird but it is true .. its their way of reminding you bought an HTC phone?) So once I got it up and running, I disabled Sense and syncing went fine, no crashing.
(Btw, Sense also appears to do something with SMS msgs too so if you have lots it crashes on due to this reason too).
However, even with plain Jane MS today screen (eg not using Sense) it still crashed once on sync and again when listening to radio. Both times had to remove battery for few minutes before it would reboot without getting stuck at bootup logo.
But so far it seemed to be working 'better' without using Sense.
So, I re-enabled Sense to see what would happen and over a day it has crashed twice. I am going to see how it behaves for few days before sending it in as RMA repair.
Still, important point is that it was ok for 7 weeks, and then started crashing, more and more, even after hard reset, though some of issues may have been due to Sense (which is reported by many users).
It is still not a 'normal' thing for a $700 consumer device to have such erratic behaviour. So, given others have exchanged crashing handsets for new handset that has no issues points to underlying hardware issues as suggested above eg motherboard.
As comparison I also have HTC Diamond 2 which has been rock solid for 2 years of continuous use even with lots of software install, tweaking, reg hacks, etc.
Stormrider75 said:
Hi guys. Another question:
I'm considering doing a hard reset. How do I store my messages before doing it? I can't seem to locate the folder that keeps all my messages.
TIA.
Click to expand...
Click to collapse
I don't text a lot so i just hard reset without saving .. but do a quick search on on XDA for SMS backup or PIM backup .. during my searches I am sure i have seen a couple of utilities that do what you want.
genoki said:
I don't text a lot so i just hard reset without saving .. but do a quick search on on XDA for SMS backup or PIM backup .. during my searches I am sure i have seen a couple of utilities that do what you want.
Click to expand...
Click to collapse
Thanks. Btw I read before we can actually 'disable' Sense.
How do we do that?
Sense - go to Today
Go to Start - Settings
- iI you see the black HTC Settings (has 'Personalize' on top of items) then go to Menu and select 'All Settings' (this will show Windows Mobile's Settings. HTC Sense 'Settings' doesn't everything Windows Mobile Settings has or shows it differently)
- Select 'Today'
- Select the 'Items' tab in Today
- Check 'Windows Default' and click OK in top right.
This will 'swap' out HTC Sense 'today' with Windows Mobile standard Today screen and voila you will have 'disabled' HTC Sense and you are back to using Microsoft's Windows Mobile 6.5 version of Sense (not anywhere near as useful or neat-o to look at but hey they are pretty happy with it )
genoki said:
However, even with plain Jane MS today screen (eg not using Sense) it still crashed once on sync and again when listening to radio. Both times had to remove battery for few minutes before it would reboot without getting stuck at bootup logo.
But so far it seemed to be working 'better' without using Sense.
So, I re-enabled Sense to see what would happen and over a day it has crashed twice. I am going to see how it behaves for few days before sending it in as RMA repair.
Click to expand...
Click to collapse
Just by disabling Sense is not going to make it work. I had this problem with my HD2 also and without using Sense it seemed to be working (there were fewer crashes), but only for few days. My HD2 was getting worse day by day - it was not crashing only if it was not touched (it was crashing just cycling between Sense tabs or by initiating a call).
At repair center they told me (after three weeks of waiting) that the motherboard must to be changed.
Is it possible to damage it by flashing custom ROMs?
For me, this problem appeared after just one month of usage. I was flashed some custom ROMs.
Now, I have a new HD2 but I'm affraid to flash a custom ROM (at least in the near future).
I have my HD2 back. Took me 2 weeks, the repair center changed the motherboard and got an new IMEI.
Now all is working, no more stuck at bootlogo.
But i'm on stock rom (1.66) with 2.07 radio. No way to run Android with this radio. Hmm...
axman79 said:
Is it possible to damage it by flashing custom ROMs?
For me, this problem appeared after just one month of usage. I was flashed some custom ROMs.
Now, I have a new HD2 but I'm affraid to flash a custom ROM (at least in the near future).
Click to expand...
Click to collapse
I'm afraid as well to flash any custom rom now. For Android i need to HSPL and flash a 2.08 radio or greater to use it. But i'm stick on stock rom for sure.
I want to know as well if it possible to damage it by flashing customs roms ?
As i stated earlier, i flashed plenty of roms, doing task 29 etc., in the end stuck on bootlogo.
Thanks for the feedback on your repairs axman79 and Kalip. Btw, aside from courier cost there and back, did you have to pay the $30 'triage' fee or whatever they call it? Also, did they challenge your observations at all or did they just replace motherboard without question?
Yah, disabling Sense hasn't stopped my HD2 from crashing eith. Without using Sense it crashed several times while using Opera and more than a few times while syncing over the past three days. Also, it still gets stuck on reboot often, requiring battery to be removed for few minutes before rebooting.
So, guess I will send my HD2 in for RMA repair too (and wait for up to 3 weeks) and hope I get a functioning device in return.
Interesting though I didn't flash my HD2 but it went from 'good' to 'bad' in similar way that your two HD2's. From reading other posts around here on XDA and elsewhere it appears that HD2 motherboards fail with surprising frequency and for variety of reasons.
Would be nice to know if HD2 motherboards are unusually delicate and something physically breaks, or if there is some electrical operation, eg charging it on USB or unusual combination of button pushes that shorts something out?
The fact that battery has to be removed for few minutes in order to get thing to reboot hints that something requires charge to dissipate eg a component somehow 'locks up' which causes crash, and needs to be discharged by removing battery?
genoki said:
Thanks for the feedback on your repairs axman79 and Kalip. Btw, aside from courier cost there and back, did you have to pay the $30 'triage' fee or whatever they call it? Also, did they challenge your observations at all or did they just replace motherboard without question?
Click to expand...
Click to collapse
Was flashing stock rom with stock SPL, was at the shop where i bought it and they send it. I told them it stucks at bootlogo. Repair center changed motherboard without any question. Cost me nothing.
genoki said:
Also, it still gets stuck on reboot often, requiring battery to be removed for few minutes before rebooting.
Click to expand...
Click to collapse
Ja ja, same here.
genoki said:
So, guess I will send my HD2 in for RMA repair too (and wait for up to 3 weeks) and hope I get a functioning device in return.
Click to expand...
Click to collapse
Yes you will, but dont forget to flash back stock rom regarding SPL !
genoki said:
Interesting though I didn't flash my HD2 but it went from 'good' to 'bad' in similar way that your two HD2's. From reading other posts around here on XDA and elsewhere it appears that HD2 motherboards fail with surprising frequency and for variety of reasons.
Would be nice to know if HD2 motherboards are unusually delicate and something physically breaks, or if there is some electrical operation, eg charging it on USB or unusual combination of button pushes that shorts something out?
The fact that battery has to be removed for few minutes in order to get thing to reboot hints that something requires charge to dissipate eg a component somehow 'locks up' which causes crash, and needs to be discharged by removing battery?
Click to expand...
Click to collapse
I want to know as well !
hey guys. I am so glad I found this post! I have exact same issues ith my HD2, it's driving me nuts.
I kept sort of log and described my problems in this post: http://forum.xda-developers.com/showthread.php?t=712729
I think I have to send my HD2 for replacement or repair.
Can you please tell me how can I get my phone fixed/replaced?
I got the US T-Mobile version, but I don't have account in T-Mobile. Can I deal directly with HTC? Where do I have to call to get RMA number etc.
I would greatly appreciate your help!
KML

HELP!!! TG01 goes into super S-L-O-W mode

Recently my phone started occasionally going into a slow-as-molasses mode where even the simplest task takes 20-30 secs to complete. Of course this makes the phone completely unusable. If I'm on a call and it happens it just turns itself off mid-call or sometimes automatically reboots but the reboot takes forever and the problem is still there. I end up having to take the battery out for a few seconds then it will work normally until the next episode. I have the CPU set to the max speed so normally it's fine. Also, I have a triple battery set-up so there is usually plenty of juice left when this happens. I have no idea what is triggering this and luckily it only happens occasionally. I'm using fxdjacentyfxd's excellent 6.5 ROM and having no other problems. If anyone has a solution or workaround or has experienced this please advise.
Thanks & Merry Christmas!
If the phone is getting hot I have bad news for you. It might be procesor. The one we have is in HD2 and xperia x10 if i remmeber well. The HD2 and same xperia x10 had a big problem overheating and rebooting whille talking , sms-ing, music listening, multitasking... I hope that isn't case for you. Haven't heard yet that someone had broken CPU around here on tg01. P.S. flash new ROM
I have this problem myself with my TG. The only solution it was Miro8 rom in my case. It is because your carrier.
Sent from my GT-I9000 using Tapatalk
nikola92 said:
If the phone is getting hot I have bad news for you. It might be procesor... ...Haven't heard yet that someone had broken CPU around here on tg01. P.S. flash new ROM
Click to expand...
Click to collapse
The phone is not getting hot. Removing the battery then reinstalling it always fixes the problem (so far). I may have to do a hard (master) reset if the problem persists as I realize that one of the problems with Windows Mobile is it is prone to occasionally getting corrupted, at least in my experience with custom WM 6.0 ROM on my HTC 8525 over three years.
Rila said:
I have this problem myself with my TG. The only solution it was Miro8 rom in my case. It is because your carrier.
Click to expand...
Click to collapse
Any idea how the carrier can cause the problem? I've had the same carrier for 5 years including several months with the TG01 and never had this problem before.
yeah, its a WinMo issue
the software gets corrupted.
I faced this issue on my older WinMo devices. best bet is to hard reset!
olyloh6696 said:
yeah, its a WinMo issue
the software gets corrupted.
I faced this issue on my older WinMo devices. best bet is to hard reset!
Click to expand...
Click to collapse
Thanks Oly! Guess I'll do a full backup then BAM, hard reset. Hate to do it, but if it will fix this infernal problem, so be it.
Thanks again & Merry Christmas!!!
CrashMurdock said:
Thanks Oly! Guess I'll do a full backup then BAM, hard reset. Hate to do it, but if it will fix this infernal problem, so be it.
Thanks again & Merry Christmas!!!
Click to expand...
Click to collapse
Let us know how you get on!
Merry Christmas!
-------------------------------
Sent from my HTC Desire S
CrashMurdock said:
Any idea how the carrier can cause the problem? I've had the same carrier for 5 years including several months with the TG01 and never had this problem before.
Click to expand...
Click to collapse
In my case the carrier has two separate network (one for 2G and one for 3G), but it is certain that if i use the phone under that carrier it works as you described!
I put another sim (from another carrier) and the phone work great! So i identify the problem as beeing created by the carrier network or phone radio!
But i tried diferent radio and the result was that no mather the radio version I use the phone get slow in Cosmote network (the carrier I speak of).
Hi, I had exactly the same problem about one year ago.
Used to work the 'hard reset' stuff but in a days it slows down again and again.
I checked my SD card on the PC and looked like it was working fine, but it really wasn't. I had the final clue by using by a few days the phone without the SD... It worked just fine without sd.
So I decided to buy a ultra cool (an expensive BTW) SDHC class 10 and every problem with TG01 was solved!
Well, not every problem... Still having a little one with the GPS signal and the 3G data but it's not about the same thing.. but i'll still reading post here. Just forgot about this problem cause I was using some cooked roms from this place, but I had to return to the Movistar ES original in order to unlock the phone and now... you know, just don't work anymore. If I can't finx this **** with the original rom I'll go back to another coocked one.
Good luck!
kijotex said:
Hi, I had exactly the same problem about one year ago.
Used to work the 'hard reset' stuff but in a days it slows down again and again.
I checked my SD card on the PC and looked like it was working fine, but it really wasn't. I had the final clue by using by a few days the phone without the SD... It worked just fine without sd.
So I decided to buy a ultra cool (an expensive BTW) SDHC class 10 and every problem with TG01 was solved!
Well, not every problem... Still having a little one with the GPS signal and the 3G data but it's not about the same thing.. but i'll still reading post here. Just forgot about this problem cause I was using some cooked roms from this place, but I had to return to the Movistar ES original in order to unlock the phone and now... you know, just don't work anymore. If I can't finx this **** with the original rom I'll go back to another coocked one.
Good luck!
Click to expand...
Click to collapse
Greetings from Thailand, kijotex! Hadn't considered the SD card as the possible problem. Mine is a 16GB Class 6 and seems to work fine. Did you check your SD card for errors or reformat it before buying the new card? I've used the same card in my previous phone, an HTC 8525/Hermes without problems (that I know of).
Thanks for responding & Happy New Year!
CrashMurdock said:
Greetings from Thailand, kijotex! Hadn't considered the SD card as the possible problem. Mine is a 16GB Class 6 and seems to work fine. Did you check your SD card for errors or reformat it before buying the new card? I've used the same card in my previous phone, an HTC 8525/Hermes without problems (that I know of).
Thanks for responding & Happy New Year!
Click to expand...
Click to collapse
So you solve the problem with S-L-O-W think?
How did you solve it?
what was wrong?
I ask you because in my case only after switching the carrier I could use the phone again!
Rila said:
So you solve the problem with S-L-O-W think?
How did you solve it?
what was wrong?
I ask you because in my case only after switching the carrier I could use the phone again!
Click to expand...
Click to collapse
I backed up everything on the phone late the other night and was going to hard/master reset it the next morning but got called out of town and didn't do it. I did swap out my custom triple-battery pack and went back to my original Toshiba battery for a day. Surprisingly, the phone worked normally so re-installed the triple battery pack and it has been working 'normally' since then. I have no idea why. Between the quirks in Windows Mobile and the TG01 quirks I just never know what this phone is going to do next. If/when the s-l-o-w mode problem shows up again I'll hard/reset it and post again.
Cheers...
Rila said:
So you solve the problem with S-L-O-W think?
How did you solve it?
what was wrong?
I ask you because in my case only after switching the carrier I could use the phone again!
Click to expand...
Click to collapse
I finally did the master-clear this week as the phone was getting completely unusable. That seems to have helped tremendously but the phone went into the SLOW mode again today and I had to reboot it 2 or 3 times before it finally was normal. I had just played the Tiger Woods golf game on it for about 30 minutes so wonder if that didn't contribute somehow. I then went into Toshiba Power settings and unchecked the Reduce CPU speed if low battery box even though immediately after playing the game the battery meter showed 70%, but we all know how buggy that is.
My phone was getting screwed up because the case (actually a thin sleeve) was too tight and it allowed buttons to get mashed while it was in my pocket. This may not have been a problem except I had the Lock function disabled. Over time that random button pushing definitely corrupted WM6.5 just like it had done to my old HTC 8525. I'm now using a 2.5" USB external hard drive case until I can find a better fitting one.
I think I finally solved the problem. [crosses fingers] The Master Clear helped with some of the problems, but didn't cure the random S-L-O-W mode. I ended up reinstalling the same ROM and so far the phone is working flawlessly. I'm guessing that WM6.5 became corrupted over time and that was the culprit. I also had the phone Lock disabled and that continually caused buttons to get accidentally pressed while bicycling and/or jogging and speed walks. I personally feel the buttons need a bit more spring tension, especially the Sleep/Lock button on the left hand side. The Lock is enabled now so hopefully that will help.
CrashMurdock said:
My phone was getting screwed up because the case (actually a thin sleeve) was too tight and it allowed buttons to get mashed while it was in my pocket. ............... I'm now using a 2.5" USB external hard drive case until I can find a better fitting one.
Click to expand...
Click to collapse
In case it may be of interest, I have been using the Capdase leather sleeve case for a long time now without any issues. Nice red microfibre lining and pull tab to extract the phone easily. This UK supplier says no longer available, but most likely there are some about if you search a bit.
Best regards,
Kevin
kevinpwhite said:
In case it may be of interest, I have been using the Capdase leather sleeve case for a long time now without any issues. Nice red microfibre lining and pull tab to extract the phone easily. This UK supplier says no longer available, but most likely there are some about if you search a bit.
Best regards,
Kevin
Click to expand...
Click to collapse
Hi Kevin,
Nice to 'hear' from you again and thanks for the tip. I'm using the Mugen back cover for their 2600 mAh battery, although with my custom battery pack. The phone is now about 1/2"(17mm) thick. Do you think this Capdase sleeve will fit?
I'm also glad you answered as I was about to post a new thread or PM you with a question about cooking my own phone config into a custom ROM. After just having to reinstall all of my add-ons, customized SPB GUI, etc., twice while trying to fix this problem, I'm now thinking about backing up everything with a custom ROM. That way if I have to reinstall the ROM I won't have to spend another couple of days getting the phone config back to where it was. I've perused the TG01 kitchen thread but confess I'm still confused about how to do it. And since 99.9% of my stuff is installed on the microSD card will the new custom ROM be able to access that existing data?
Finally, I have to say this phone continues to amaze me (when WM isn't acting up). I just can't see any benefit to 'upgrading' to WP7 like many have done, possibly bricking the phone in the process, or trashing the SDcard, etc. as it just doesn't seem worth it. Now I admit that the reason I bought this phone last year was to install Android, but after having a Viewsonic G-Tablet for a few months with a custom Gingerbread 2.3 ROM installed on it I just gave the tablet back (to my buddy) as it was so freakin' buggy. Bottom line is I'm not so impressed with Android at this point, especially custom ROMs. Anyway, that's my story and I'm sticking to it.
I look forward to your sage advice.
Cheers!
Jim
Well... It appears the TG01 show is over
My TG01 has now gone into permanent S-L-O-W mode and I can't get it out of it. I've soft reset it probably 20-25 times, even yanked the battery out while it's still on hoping to shock the system. Did this many times and it didn't make any difference. I even left the battery out all night last night hoping for a miracle this morning. Of course, no change. I'm afraid to try to reinstall the ROM again as it probably couldn't complete the task before the battery runs down. As it is now I can't even make a call as it simply goes so slow it won't even connect, so if I can't find a solution soon the TG01 is going into the trash bin. During the past 3 weeks I have spent way too many hours trying to resolve this problem and have simply run out of ideas and patience. I also Googled it and a few people have had the exact same problem but no one has posted a solution.
If anyone has a tip or suggestion please advise.
tg01 getting slower
In my case the issue was fully solved by: reformatting sd card (full format) and reflashing the ROM. No freezings since I did it 2 months ago. So, I would say it's either your sd card or your ROM. A hardware failure is also possible but it worth trying before throwing your tg01 in the trash Good luck!
mikiril said:
In my case the issue was fully solved by: reformatting sd card (full format) and reflashing the ROM. No freezings since I did it 2 months ago. So, I would say it's either your sd card or your ROM. A hardware failure is also possible but it worth trying before throwing your tg01 in the trash Good luck!
Click to expand...
Click to collapse
Hi mikiril,
Thanks for the fast response. I've tried everything including reflashing the ROM and even that only worked for a few days. I've been researching the problem again this morning and found the problem and a temporary solution. The problem is device.exe is running wide open using between 95%-100% of CPU cycles. A French TG01 website says it has something to do with clicking on the Restrict Sleep Mode button in the Toshiba Power Saving Settings menu, which I had done at some point, but later went back and unchecked it. Their 'solution' is to activate both Bluetooth and WiFi then turn them off. I confirm that does work until the next bootup or Soft Reset. Maybe there's something in the registry that can undo whatever clicking on Restrict Sleep Mode has done. At least the phone is working at normal speed again, temporarily, so I have a little bit of hope.
Thanks!

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