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So wirefly states that one needs to keep the phone that is purchased through them on the same line for 4 months. I called amazon on the 17th of march asking them if I can do an upgrade using one line then switch the phone to another and was told yes. I received the thunderbolt yesterday, I called amazon and was told this was no longer allowed. I asked when this change occured. He asked me when I made the phone purchase. I told him 29th. He then said the change occurred before that. I asked when once more, he refused to state when. What is going on here? What can I do now, besides getting a refund?
That's the downside of trying to save a few bucks. Gotta follow their rules. Doesn't look like they've changed their terms online though. Switching the device to another line shouldn't fall under either of the rules below.
http://wireless.amazon.com/help/200364580/
AmazonWireless Instant Discount Policy
When you purchase your device with service from AmazonWireless.com, we automatically pass along an instant discount from the carrier to you. This discount has been provided to you based on your agreement to (a) activate a new, or extend an existing, line of service for this device with the carrier, and (b) maintain this service in good standing for a minimum of 181 consecutive days. If you do not activate or extend a line of service in connection with this device, or if your service is canceled/disconnected before 181 consecutive days, AmazonWireless.com will charge you $250 per device, plus applicable taxes.
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I called previously and stated I could do the swap. I called yesterday they no longer do the swap. I also e-mailed them and they stated that they no longer do the swap. Both stated it was recent change. I called again this morning and I was otld once again they no longer do the swap and it was recent. I asked to talk to higher up and I was told I can no longer do the swap and this rules was a year old. I called the higher up on her statement and she then blames that everyone else is wrong and they need to go through training again.
I *****ed and moaned. at the end I am forced to return the phone, but I was offered $30 from amazon to use on their website. Plus I can play with the phone before I return it. Play as in test.
You can call wirefly's escalations department. 18004449543
You'll actually speak with someone competent enough, but will still probably go nowhere with wirefly since they are the worst.
I would ask for a copy of their terms as nothing on their site mentions prohibiting the transfer of the phone to another line, just that you have to keep the line active.
Wirefly and Amazon are both indirect agents and thus fall under those rules. If you cancel your line, change to a lower priceplan, or cancel a feature they get charged back. They "can" try to charge you a fee to help offset the cost. Pay with a credit card and dispute if they do. Once you buy the phone it's yours to do with as you please. Switch it to another line using Verizon's customer service, not amazon/wirefly's. Don't tell amazon/wirefly that you are planning to do that. Sometimes paying a little more is worth not getting hassled though ;-)
that's a bummer. Obviously bs that this was an old policy. I called twice before the launch and asked about this specific policy. they just said that the line itself needed to stay active. I purchased a TB on the first day with amazon, never even activated on the original line (so the data plan was never started) and setup on a second line when talking to verizon customer support.
hmmm I guess I need to decide if $56 is worth the hassle to do a credit card dispute is amazon decides to charge me an additional $250. I did talk to amazon this morning so they do have a record of the conversation.
They gave me $30 and sent me a packing slip for the phone.
Would I still be able to do refuse the charge? Or should I ask for the terms?
Technically the line is changed I suppose, since it wouldn't have the 4g unlimited, that would be moved to the primary so there is a change, I suppose.
So far I am thinking I would ask for the terms from amazon then do a swap of lines. If they charge me I would dispute it and send over the terms to the creditcard company and win.
I think I am tired of fighting "the man", losing battle. Unless someone got a secret weapon I can use in addition to stated previously.
Thats why I just get my stuff from the local store, They know me and dont give me any problems when I need a little help thats out of the ordinary. Its called a relationship, cant get that with an online super merchant!
I went into my local Sprint store today to pre-order the Evo 3D. All I had to do was give them my name, cell number, and e-mail address and I was added to the list. No deposit needed. I asked about getting the yearly upgrade promotional pricing. He said I had a $75 credit due June 1st, but they would most likely manually override it in the system. He gave me a direct number to call to try and get this taken care of.
I just got off the phone, and it was a piece of cake. There wasn't even any menus to go through, the CS rep picked up the phone on the first ring - must be a direct line. Anyway, she asked me a few security questions and then I told her what I was calling about. She said they will put me down to get the $199 promotional pricing not only for my line, but also the other line my girlfriend uses. Said it should take 24-48 hours in the system and they will call me back Wednesday to confirm it. I'm sure your account has to be in good standing to get taken care of. I was thoroughly impressed. The rep at the store told me to stop back up next week and they should know more about the release date.
Here is the direct line if anyone needs it: (877)775-4886
Two thumbs up for Sprint. That was effortless.
Good stuff man.... glad to hear that they took care of you. Also, good job posting the phone number for others to call. Hopefully others have success. The more folks that get this phone and the more awesome it will be.
Sent from my HTC Evo
murusmaximus said:
I went into my local Sprint store today to pre-order the Evo 3D. All I had to do was give them my name, cell number, and e-mail address and I was added to the list. No deposit needed. I asked about getting the yearly upgrade promotional pricing. He said I had a $75 credit due June 1st, but they would most likely manually override it in the system. He gave me a direct number to call to try and get this taken care of.
I just got off the phone, and it was a piece of cake. There wasn't even any menus to go through, the CS rep picked up the phone on the first ring - must be a direct line. Anyway, she asked me a few security questions and then I told her what I was calling about. She said they will put me down to get the $199 promotional pricing not only for my line, but also the other line my girlfriend uses. Said it should take 24-48 hours in the system and they will call me back Wednesday to confirm it. I'm sure your account has to be in good standing to get taken care of. I was thoroughly impressed. The rep at the store told me to stop back up next week and they should know more about the release date.
Here is the direct line if anyone needs it: (877)775-4886
Two thumbs up for Sprint. That was effortless.
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Its nice you have a good local store, but all the stores around me are terrible. I called in to confirm I could pre order the 3D in the store (as some arent doing accepting preorders yet) and asked what if I needed my account info (as my father owns the account). Left on my lunch break as I work 5 days a week and wasnt going to wait a week to get my preorder in. Arrive to find ~5 customers. I take a seat and wait as all the reps are busy (3). It took me over an hour to talk to a rep and do a 5 minute preorder, which the rep wasnt even sure about how to do it, and she wanted my PIN which I was told on the phone I didnt need.
They didnt ask for my email, only phone number, name, and PIN.
Anyone know if/where you can check the status/confirmation of a preorder? As i am weary that it was done right and really dont want to find out it was done wrong or go back to the store unless its to get my evo 3d
test878 said:
Its nice you have a good local store, but all the stores around me are terrible. I called in to confirm I could pre order the 3D in the store (as some arent doing accepting preorders yet) and asked what if I needed my account info (as my father owns the account). Left on my lunch break as I work 5 days a week and wasnt going to wait a week to get my preorder in. Arrive to find ~5 customers. I take a seat and wait as all the reps are busy (3). It took me over an hour to talk to a rep and do a 5 minute preorder, which the rep wasnt even sure about how to do it, and she wanted my PIN which I was told on the phone I didnt need.
They didnt ask for my email, only phone number, name, and PIN.
Anyone know if/where you can check the status/confirmation of a preorder? As i am weary that it was done right and really dont want to find out it was done wrong or go back to the store unless its to get my evo 3d
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Did you get any type of receipt or put any money down? Why not just go to Best Buy or Radio Shack. All you need is $50 to put down and you will walk out with a gift card and a receipt for your pre-order. No info needed with your Sprint account until you go pickup the phone.
I just like dealing with my local sprint store. They have always been very helpful with any issues I have had. I didn't want to put any money down if it wasn't required. I didn't get a receipt, but he said I will get an email confirmation in 24-48 hours. I didn't think it was that hard to give them my phone #, name, and gmail account. Plus this way, I am now guaranteed the promotional pricing. Not sure I could get that with Radio Shack or Best Buy.
[email protected] said:
Did you get any type of receipt or put any money down? Why not just go to Best Buy or Radio Shack. All you need is $50 to put down and you will walk out with a gift card and a receipt for your pre-order. No info needed with your Sprint account until you go pickup the phone.
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[email protected] said:
Did you get any type of receipt or put any money down? Why not just go to Best Buy or Radio Shack. All you need is $50 to put down and you will walk out with a gift card and a receipt for your pre-order. No info needed with your Sprint account until you go pickup the phone.
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yes i got a receipt that only mentions the $50 gift card purchase and then a separate print out of a confirmation number, but i would like to double check that as the rep (apparently) stopped half way through and realized she was preordering the htc view and not the evo3d, so if theres anyway of checking online I'd very much appreciate it. Plus she needed help a few times from another associate, so assuming this gets as popular as the original evo... I'd like to make sure my preorder is correct.
Thanks Bro!! Called the number, got my upgrade reinstated till I want to use it and it was painless!!
Now I just need to see if the EVO 3D can be software S-Off, wait till see what the Within (SGS2) looks like, or I can switch to another carrier....
worked like a charm for me too, thanks OP
I will be keeping that phone #!! Thanks so much OP - able to use my wife's upgrade to get my Evo as soon as it comes out instead of waiting until August!
What did you tell the CS rep? Just that you're looking to upgrade to the EVO 3d, but your line isn't eligible for the full discount?
BTW, If you call that number now, and your upgrade was supposed to be in june, you have to cal back on june 1st, there system does not allow them to push the upgrade when its only a few days away from the month it was supposed to be, but on the first of the month it allows them to do it once the "silver upgrade" is available on your account, according to the person I just talked to from that number
I can confirm I was able to reset the upgrade on my partners account. So now we are looking forward to two EVO 3Ds
So if my upgrade is July something... I should probably wait until then?
I have one that is the $75 eligible upgrade right now, could probably call on that maybe.
I'm just curious as to what people are saying, like are you just saying, "Hey I'm looking to get the EVO 3d when it comes out..." to that affect?
aronslusa said:
So if my upgrade is July something... I should probably wait until then?
I have one that is the $75 eligible upgrade right now, could probably call on that maybe.
I'm just curious as to what people are saying, like are you just saying, "Hey I'm looking to get the EVO 3d when it comes out..." to that affect?
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I can confirm this works too. I called that number and was told that since my partial upgrade isn't till November and my full upgrade isn't till September 2012 that I could not get the upgrade. I then called the same number again and talked to another rep and explained to them that there nothing defective with my current evo and I know I not eligible for a upgrade but I simply requested a manual override of my upgrade eligibility and they did it for me !! Took about an 30 minutes but it worked. If your eligible for a partial upgrade this process take like 5 minutes tops !! Thanks to the OP.
p.s. I think the buzz word is manual override !!
I'll be trying this tomorrow.... Thanks man!
aronslusa said:
I'll be trying this tomorrow.... Thanks man!
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I wouldn't man. July MIGHT be when the Evo 3D is released or June I don't know. But one month is easier to wait out. I think Sprint only allows for one manual override per line. I would save that override for the future.
From my Gingerbread Hero.
July of next year is when im have the $150 upgrade renewal possible.
I purchased my EVO last July, sold it back to sprint (should've ebayed it) and now am having issues with my Hero. I'm going to move away from CM on my hero to see if thatll change anything.
It randomly powercycles, it won't send or receive texts sometimes, and is just a pita! Lol
With all this talk of HTC locking the bootloader and all the speculation, I may just jump ship and move away from HTC all together.
You know, I actually never got my email for the pre order...
Sent from my iPad using Tapatalk
I pre ordered the Samsung Nexus S 4G from Best Buy.... bought the $50 gift card and everything... Never got the call when they came in.
Got one of our lines bumped up to the full upgrade eligibility, and was told to try calling back in July to see about getting another one done.
The gentleman I talked to said it is a "program they are currently running, and he is unsure when they will stop this promotion."
Thanks for posting this, you helped me a ton!
Apologies if this sounds stupid....so I ended up with 2 primes shipping, one 2nd day, one UPS 3 day select. Due to the holidays I will get one from Store A today. The one from Store B is due Thursday. Of course I'd like to open, charge, and start using the one from Store A today. However, I like the payment plan I used better for Store B.
Question? Will the vendor know which tablet they sent? Are the serial numbers on outside of the box? For example, keep item from Store A, but return item from Store B to Store A due to payment terms. Refund from Store A make payment to Store B.
Does that sound as wacky on screen as it does in my head????
tlo729 said:
Apologies if this sounds stupid....so I ended up with 2 primes shipping, one 2nd day, one UPS 3 day select. Due to the holidays I will get one from Store A today. The one from Store B is due Thursday. Of course I'd like to open, charge, and start using the one from Store A today. However, I like the payment plan I used better for Store B.
Question? Will the vendor know which tablet they sent? Are the serial numbers on outside of the box? For example, keep item from Store A, but return item from Store B to Store A due to payment terms. Refund from Store A make payment to Store B.
Does that sound as wacky on screen as it does in my head????
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What you ask makes complete sense. I believe from unboxing videos I have seen the serial number is on the back of the box. (My prime from Best Buy will not be here until tomorrow) Not knowing the practices of the vendor you selected there is no way to know if they scan the serial number for tracking purposes. IMHO you should contact the vendor and simply ask. Better safe than sorry.
Thanks for the info, I figured like most electronics the S/N was on the outside of the box. I suppose I could call but that would be a strange conversation wouldn't it? "Yes I'd like to return this Prime I ordered from somewhere else, but it's still in the box." It was Newegg and ABT by the way.
I am debating Ebay but not sure how they are selling on there now?
They always check serials but you could always ask them
Nvidia always!
I'm pretty sure they can check the serial even if it wasn't on the case of the prime. The hardware Id or serial should be accessible in over of the menus. You'd probably get away with it, but I'm sure they could check if they really wanted to.
Sent from my Nexus S 4G using xda premium
Or you could just sell it to me if it's a champagne one it would really make my new year since I couldn't enjoy one on Christmas :-(
Try ebay or craigslist, might be able to make a little profit on it if you really want.
Depends on the store, I know for a fact Staples doesn't have a S/N on the receipt. They just check that the box and items S/N match when returned.
Thanks for the replies. I guess I have a day or two to decide. May go the EBay route and see if it sells.
Just stick it on Craiglist, odds are you can make a profit.
You can sell it to me.
I'll take it for free (;
Honestly, just attempt returning it. It's not illegal, so the worst that will happen is that they'll deny you and you'll be back to where you are now.
I'm pretty sure when they scan the bar code they will realize that it's not a match to the info in their system.
I'm in a similar situation. Ordered from store B on 12/4/11 and it shipped 12/23 to be delivered on 01/03/12. 18 months financing.
Purchased 2nd unit 12/19 from store C to be delivered 12/23 but then went to backordered status. Several phone calls to customer service at this store and I'm assured it will ship 12/28 to be delivered 12/29. I was given a $50 credit at this store against the purchase price but no financing deal. The full $450 will charge to my credit card.
I would like to have 18 months to pay but that would essentially mean I just paid $50 more for the unit.
I think I will list the brand new, unopened unit on Craigslist when it arrives from store B on 01/03/11 and use the $$$ to pay my credit card for the purchase at store c where I received the item for $50 less, rather than just returning the unit from store b.
Wow, that's confusing.
Serial number is on the bottom.
Just say you got a second as a present and don't know which is which - and ask if it matters.
Just had a order problem I've never had before. Pre ordered on the 5th, everything has been fine. Got the order confirmation email, then the email on the 10th that everything was fine, and I'd get it by the 17th. Well tonight I called in just to ask about order status, n see if they would tell me when they would charge my card. They told me there was an issue, and I should have gotten an email to call them. They put me on the phone with the identity verification department. They asked me some multiple choice credit questions. Said I was good, and approved my order. My card has now been charged, and order status went from received to processed. pre order. I'm glad I called!
well that's a trip
canecbr600 said:
Just had a order problem I've never had before. Pre ordered on the 5th, everything has been fine. Got the order confirmation email, then the email on the 10th that everything was fine, and I'd get it by the 17th. Well tonight I called in just to ask about order status, n see if they would tell me when they would charge my card. They told me there was an issue, and I should have gotten an email to call them. They put me on the phone with the identity verification department. They asked me some multiple choice credit questions. Said I was good, and approved my order. My card has now been charged, and order status went from received to processed. pre order. I'm glad I called!
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I have the same problem as you are. I just called 611 where they transferred me to the national order department. I spoke with them and told them the entire issue about having the amount taken out of my bank account and put back in. The first rep told me that the order had NOT BEEN PLACED and now this rep is telling me it is. She told me to worry but gave no specifics on what happened with the amount returned into my bank account.
Same thing, I'm about to start screaming at someone
Sent from my HTC Raider X710e using xda premium
I just talked to an intl rep that couldn't see my order, either. Called back and got another one that did see it. I think because it's after hours we're probably getting the rent-a-human reps with like 1.5 hours AT&T training that answering questions for AT&T customers one minute and 1-800-LAP-BAND the next minute.
First orders of business, never call at&t after 8PM or on weekends, otherwise you get to enjoy outsourcing.
Okkkk they authorized the amount for a certain amount of days to make sure it will go through then they reverse it until.the day its shipped, being this is a pre ordered phone its different than.most orders
Sent from my HTC Raider X710e using xda premium
Well I just received an email from Best Buy regarding my preorder having a "billing issue". It's too late to call them tonight, but I'll be contacting them first thing in the morning when their hours are available.
After some quick searching online, it seems that BB (and other stores/companies as well) puts an initial hold on payment method for the price of the order, then if the shipment doesn't go out for awhile they'll re-authorize one (or more unfortunately) authorization holds of the same amount. So if the payment method used to place the order is running low on funds (in my case, I ordered using my BB card without enough open credit left to enable a second $450+ authorization), then you may run into the same issue I'm now dealing with. I'm just hoping I can bring this to their attention before my order is cancelled for reasons beyond my control. I placed an order with sufficient open credit to cover the cost of the order. Ugh...not happy with BB right now.
So I want to take advantage of the HTC One $100 trade-up promotion which has a purchase deadline of 5/19. I ordered the unlocked version from Letstalk.com and they pushed it back until the end of May. I'm thinking of ordering it from T-Mobile's website instead. My question is in regards to the activation process.
My current AT&T's billing cycle ends on May 27th. Thus, I don't want to switch service until then, but I must meet the 5/19 HTC One Trade-up promotion deadline of 5/19. Can I go ahead and order from T-Mobile, get the device, and not activate it until 5/27? The number porting doesn't happen until I activate right? Or does it happen as soon as I checkout from the T-Mobile site?
You can skip the number porting when you order. I had to in order to get my phone to actually ship. When you activate, you'll get a temp number. Simply call t-mobile, say you want to port, give them the info for both accounts, and you'll be ported in the next 24 hours (aka when original carrier gives up the number).
Just did it today, extremely painless.
Russ36363 said:
You can skip the number porting when you order. I had to in order to get my phone to actually ship. When you activate, you'll get a temp number. Simply call t-mobile, say you want to port, give them the info for both accounts, and you'll be ported in the next 24 hours (aka when original carrier gives up the number).
Just did it today, extremely painless.
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Hm. Would service for TMobile start when I activate then? I don't want service to overlap. Would your method allow me to receive the phone, sit on it until the end of May, call in to activate, then port my #, then have my TMobile plan start at the end of May?
I don't know that, as I haven't gotten a bill so I've been unable to determine if it started when shipped or when activated.
Russ36363 said:
I don't know that, as I haven't gotten a bill so I've been unable to determine if it started when shipped or when activated.
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So I called T-Mobile and asked about activating once I received the equipment. They said they can do a delay activation so I can go ahead and place the order now for the HTC One. I did. They said I can call in at the end of the month to activate service and port my number! I should be getting the phone next week.
Now this brings up a new dilemma. My original intent was just to get the phone and go with T-Mobile's $30 prepaid plan. The T-Mobile stores either wouldn't sell me the phone straight up or are out of stock. What is stopping me from just getting the phone, never activating it with the $50 plan, and just activate it with the $30 plan instead?
By the way, I learned the entire remaining balance on the phone becomes due once you cancel service with them. I keep hearing people say you continue to pay the $20/month for the phone. Nope!