Hi, after I rooted my EVO 3D, i cannot make or receive any calls, and if I'm trying to make a call it gives me some kind of error 16, authentication failed.
I tried doing the factory reset, but it doesn't ask me for handset authentication anymore, so I wanted to ask, if there's another way to get authenticated
Stay on the line and talk to sprint.. Tell them you are getting an error 16 and ask them to reset your connection.. They will and you will be back up and running in about 2 minutes.. Or you can just call *2 and be connected to customer service.
In the future, please search first before posting a new thread. There are many topics already posted about this issue and the fix for it.
Ahhh man I thinked you bricked it. Read around see if there is a solution
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Make a call you will get error code 16 and get transferred to sprint, tell them you cant make a call and they will ask you for an alt phone number just say you dont have one... They will tell you ok do blah blah blah, just follow their instructions and your set.
Thank you. It helped
Yup sprint will fix it. I actually didnt have any problems with an error 16 until I went to work. I work in a basement and roam off verizon all day, attempted to make a call and was sent to an automated message stating I was not able to be authenticated. Had to call sprint and go through reprovision to get roaming to work again.
I believe if you go to settings -> System Updates and update profile it will fix this issue as well.
I have this issue now, already called sprint they tried to fix it but no luck, i can receive calls but can't make any, i get the verizon authentication message.
fanaticny said:
I have this issue now, already called sprint they tried to fix it but no luck, i can receive calls but can't make any, i get the verizon authentication message.
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Where are you located?
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beyond882001 said:
Where are you located?
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Long island NY
Related
After using revolutionary i noticed when roaming I have data but when I make a call it says my number is invalid us there a sux for this
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Are you getting an error 16?
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Just make any call, and let it connect to sprint, they will activate your radio and ask a couple ?'s to verrify info, then you shall be good. This happens to a lot of people even to my wife and I.
I can make calls as long as I'm not in roaming
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Update your prl
Already tried that and going through hands free
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Going to try and upgrade to newest
Radios next
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That ddid not work either
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Just a shot in the dark, but have you checked your roaming settings?
I am having same issue, Verizon intercepts the call and tells me I can not be verified.
cordell12 said:
I am having same issue, Verizon intercepts the call and tells me I can not be verified.
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+1
Happened last night to me while u was in my house. I'm going to call sprint and see what they say.
Sent from 3D LaNd
unCoRrUpTeD said:
+1
Happened last night to me while u was in my house. I'm going to call sprint and see what they say.
Sent from 3D LaNd
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I was at your house? lol
I do go in like 4 diff houses daily, satellite installation tech
I am in a chat with them now, I called and they told me take it to sprint, WTF
I was having this problem to. Calls on Sprint network were fine, but no incoming or outgoing while roaming. I had my wife's phone and it was also roaming, but working fine. I called Sprint and they had me do a battery pull then a profile and prl update. I don't know if they did anything on their side, but it is working again.
same thing happening to me. ill try batt pull and update and when roaming again test it and check back in.
Same thing happened to me, in addition to getting a error code 64 class 2 (Radio Interference Resource Shortage) when I tried to send a text message.
I called Sprint and the rep had me pull my battery while she did some reset. It didn't work. She then transferred me to tech support that remotely reset my phones data. That fixed my problem.
Anybody experienced this problem it happens every time I go into roaming. I can't make calls at all. It just constantly goes to Verizon wireless is unable to authenticate your device! I'm getting really frustrated now!
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Call customer service and tell them. They will send a refresh to your device. It takes 2 minutes.
Supercharged yj
Rob the plumber said:
Call customer service and tell them. They will send a refresh to your device. It takes 2 minutes.
Supercharged yj
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Exactly what he said. You have to call CS to get this fixed.
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I can confirm what they said above, call sprint get them to do an hlr refresh (reset, reload, etc....) and that should do the trick. I've even heard of people doing it over sprint chat on their website. I literally had the EXACT same problem and this did the trick.
Contact sprint however you'd like, and ask for an hlr reset. They'll ask you to turn off your phone and pull battery for 2 minutes. (if they dont have you pull your battery, they didn't do it on their end)
I never had to pull my battery, only reboot the device.
Supercharged yj
Solution - simply dial the area code in front of the phine number.
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Overstew said:
Solution - simply dial the area code in front of the phine number.
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Who types in phone numbers anymore? I barely remember my own. Lol
Supercharged yj
Just spent 45 minutes in sprint chat. Trying to get am hlr reset the result was the csr rep trying to get me to do a full data wipe and my phone because there was no option under wireless & networks to toggle (NFC) Near Field Communication I was like you do know we're troubleshooting an HTC Evo 3d right? Idiot this phone didn't come with an NFC feature! Grrrr all I wanted was an hlr reset so I could roam on Verizon networks. Them he had me try the whole ##msl# thing and all the info was there so he said it magically reset and reprogrammed itself lmao idiots they hire I swear to God!
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It sounds like you need to call back and talk to someone else. It took me maybe 5 minutes.
Supercharged yj
I am having the same problem. Will they care that I am rooted?
AggieT said:
I am having the same problem. Will they care that I am rooted?
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You don't have to tell them you're rooted, just follow the instructions that I posted a page back, should clear you up....
Here, copied and pasted...
Contact sprint however you'd like, and ask for an hlr reset. They'll ask you to turn off your phone and pull battery for 2 minutes. (if they dont have you pull your battery, they didn't do it on their end)
Maybe I'm wrong but, its called a "CHLR" just called and haven't roamed yet. I'm waiting so I can make a test call.
Edit: Well just went into roaming after the chlr reset and I'm still getting the Verizon msg.
Optimal Carnage said:
Just spent 45 minutes in sprint chat. Trying to get am hlr reset the result was the csr rep trying to get me to do a full data wipe and my phone because there was no option under wireless & networks to toggle (NFC) Near Field Communication I was like you do know we're troubleshooting an HTC Evo 3d right? Idiot this phone didn't come with an NFC feature! Grrrr all I wanted was an hlr reset so I could roam on Verizon networks. Them he had me try the whole ##msl# thing and all the info was there so he said it magically reset and reprogrammed itself lmao idiots they hire I swear to God!
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They only hire habdibadab (call him hank) from bangalistan, they wont hire americans who know what they're doing. I go to the sprint store down the road and end up telling them how to fix my phone, but yet I failed the personality tests... assholes.
Just dial the area code first!!!!
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Overstew said:
Just dial the area code first!!!!
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That doesn't work!!!!!!!!!!!!!!!!!!
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Have you tried going into your wireless settings/mobile network/roaming and select automatic??? It might be worth giving a shot if you haven't already.
Locked & Loaded
""Shooter on Deck""
laie1472 said:
Have you tried going into your wireless settings/mobile network/roaming and select automatic??? It might be worth giving a shot if you haven't already.
Locked & Loaded
""Shooter on Deck""
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Yes I have. Its always been set to that.
Nevell said:
Yes I have. Its always been set to that.
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Well try setting it to home. Also what rom are you running???
Locked & Loaded
""Shooter on Deck""
I have both the SGS3 and the EVO 4GLTE. I switch between the two phones every now and then. The problem is when I activate the evo via the Sprint website, I get the constant error code 67 message. Doing a ##scrtn# or ##rtn# reset doesn't help. It goes through the activation but data doesn't work. I can make phone calls...
When I activate the SGS3 I don't have any of these issues.
How do I get data to work on the evo 4g lte without having to call Sprint tech support?
Have u tried updating profile and prl? Long shot but it worked for me in similar situation
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te45a said:
Have u tried updating profile and prl? Long shot but it worked for me in similar situation
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Yah I tried this but it didn't work.
Data Call Failures.. How I hate them. My first EVO failed when updating profile, and I lost data and texting for good on it. No EPST codes would work with it, nothing would happen.
I would suggest bringing it into a Sprint store.
SoraX64 said:
Data Call Failures.. How I hate them. My first EVO failed when updating profile, and I lost data and texting for good on it. No EPST codes would work with it, nothing would happen.
I would suggest bringing it into a Sprint store.
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Yah but I don't want to do that all the time when I activate the evo 4g lte. Also kinda afraid that the will update the hboot.
Very weird this time when in switched over, I was able to do with ##scrtn# and activated and provisioned properly and data is working.
I have been having problems with sending and receiving text messages. Well to be honest I can't at all. I called cs and they wanted me to accept an update. I am rooted so of course I didn't go through with it and I did not let her know I did not go through with it. I just told her it didn't work. My question is should I unroot and go through with the troubleshooting?
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gmarkiek said:
I have been having problems with sending and receiving text messages. Well to be honest I can't at all. I called cs and they wanted me to accept an update. I am rooted so of course I didn't go through with it and I did not let her know I did not go through with it. I just told her it didn't work. My question is should I unroot and go through with the troubleshooting?
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have you try doing the ##72786# and putting your msl then pressing menu and selecting reset and let the hands-free activation finish?
HTC EVO LTE
luisrod03 said:
have you try doing the ##72786# and putting your msl then pressing menu and selecting reset and let the hands-free activation finish?
HTC EVO LTE
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Can I do that while rooted?
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luisrod03 said:
have you try doing the ##72786# and putting your msl then pressing menu and selecting reset and let the hands-free activation finish?
HTC EVO LTE
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I did the reset but still unable to send or receive text.
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did you just root? try this:
Once you reboot, let hands free activation finish. Or go settings-> activate. If it does not complete or something doesn't work, like sms, try making a phone call (not *2 or an 800 number, an actual call. call your mother!) If that does not work, just stay on the line and you should be connected to a Sprint rep that will refresh your phone. then update your profile and prl, in settings -> system updates. (info from the rooting/panda threads)
it sounds like you need a refresh to me. I'm not sure they can force an ota update onto your phone, I think they just re-authorizing your account on the sprint network, but someone else can confirm that before you trust me on it.
if you just did lazy panda s-off, you definitely need to do this now.
good luck man
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Last night I decided to try to update my prl through the updater in Sense and I got an error code 1233. Called sprint tech support and spent an hour trying to get it fixed. The tech ended up just sending me a new phone, which a huge buzz kill because I've had hboot 1.12 since the beginning with s-off. Was running toasted-deck from irc, and I don't know if that had anything to do with my phone getting screwed up so I figured I'd ask if anyone else has had this problem? I want to unlock this new phone when I get it too, and I'm really going to miss TD if this is a common problem.
I got the same thing while trying to update my firmware.
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malicenfz said:
I got the same thing while trying to update my firmware.
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OF wouldn't accept a new phone there's a method of fixing it with WiFi and checking HTC updates then rebooting
cm10ed 3VO
I was getting this too. I had to run an errand up to another major city north of where I live. While there, I figured I'd give it a shot again, and it worked there. If you get the opportunity, try running it in a different area from where you tried.
I'm surprised that they are sending you a new phone for this.
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pbedard said:
OF wouldn't accept a new phone there's a method of fixing it with WiFi and checking HTC updates then rebooting
cm10ed 3VO
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I searched high and low for a fix before I even called Sprint Tech. Any chance you can point me in the right direction? I'll just send them their locked down phone back if I can fix this one.
sslbaron said:
I was getting this too. I had to run an errand up to another major city north of where I live. While there, I figured I'd give it a shot again, and it worked there. If you get the opportunity, try running it in a different area from where you tried.
I'm surprised that they are sending you a new phone for this.
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Unfortunately I did try in a few different areas. I live in Cincinnati and go to school in Dayton, but got the same error in both places. I really wonder how this even happened because I never had a problem running AOSP on my OG EVO so I don't think that could be it.
I had this happen on my 3D and when it did work it only connected to Verizon....weird I know and even the tech couldn't believe but I did a data reset on it and never had that problem again.
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So I was on stock with goodies and just out of curiosity switched to mean rom to try and activate my phone. The activation went off without a hitch and now my phone is working perfectly again. So pumped.
if u were able to do it before then all of sudden u can't, it must be sprint
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I get the error code also, im on flex 2.18 I'm gonna try a different rom tomorrow to see if it still does it, another thing that's driving me crazy is when i call my wife's or my brothers phone it rings once then goes to a busy signal i have to force my phone to roam to call them and it only happens when i call one of them and all three phones are on my account
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josh030181 said:
I get the error code also, im on flex 2.18 I'm gonna try a different rom tomorrow to see if it still does it, another thing that's driving me crazy is when i call my wife's or my brothers phone it rings once then goes to a busy signal i have to force my phone to roam to call them and it only happens when i call one of them and all three phones are on my account
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Are you using Google voice? I've found that GV messes things up like that.
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mmhama2 said:
Are you using Google voice? I've found that GV messes things up like that.
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OK i flashed to mean rom and now I'm able to update prl and profile without getting the error, as for the busy tone it was gv, i signed out of gv the calls went thru then i signed back in and get the busy signal again, which sucks because that's never happened before till now.
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I had the same problem a few days ago. I was Running CM10 and switched over to Stock w/ Goodies to update my PRL and Profile so i can take advantage of LA's new LTE network but i kept getting that error. I ended up unrooting and relocking my phone and restored to complete stock after that it updated fine the first time. I doubt being rooted prevents you from updating either the PRL or Profile.
I was getting the same error code at work. I googled the code ansomeone said it was a connection problem. I believe this because I never get a good signal at work. When I got home my prl updated. I'm on meanrom.
Easy Fix
Turn off WiFi and LTE radio (CDMA only) and try it. You should be able to update the PRL and Profile.
As "zAcHcOmA" mentioned, I also gave them a Thanks for it.. I had the same issue with "Error Code 1233".
My problem started when I noticed every incoming call I tried to answer thru the Handset would basically act as if I missed the call. Seems I didn't have an issue answering through Blue Tooth though. Not exactly sure what is causing this. I'll keep an eye on it after updating my PRL & Profile. Anyways, I did the following and was able to update both PRL & Profile..
1. Make sure Wireless is off
2. Set network to by going to Settings - Mobile Data - Network Mode "CDMA only"
3. I was then able to update both PRL & Profile through System Updates and I then rebooted my phone.
I'll now find out if my issue is resolved or if I still have on going issues.