Related
FYI
I just called bestbuy
Very calmly i said the following:
"hello, i placed an order online and everything went smoothly. With 1 exception, i had the option of free shipping, or 1day shipping which i paid for. As it will now be 5 or 6 days since ordering, i would like that fee refunded. "
She said "ok sir, i have refunded the $29.99 fee for shipping, here is your case number .. have a nice day"
go
Might want to double check, I said the same thing and she gave me a case number but on further question the case number was because of UPS shutting down early and all the request for refunds they have had. I am supposed to recceive a call to let me know how I will be compensated for shipping and inconvenience above shipping cost
I got half back on my shipping. That was. It
Sent from my VS910 4G using xda premium
I got the email immediately after:
Dear xxxx
A credit in the amount of $29.99 has been applied to the order you placed on 12/23/2011. You are receiving this credit because an item was delivered late.
Haro912 said:
I got half back on my shipping. That was. It
Sent from my VS910 4G using xda premium
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Half is better than nothing i guess? But honestly people .. dont settle! Holiday or no holiday, they shouldnt have sold us a 1day shipping option, if it wasnt possible due to holidays or any other reason. It should have said "This option not available" or something
Just keep saying "i ordered on the 23rd ... im receiving on the 28th ... you tell me, why did i pay for 1 day delivery?"
But i didnt have to go through any of that, they were more than willing in my case.
rsarno said:
I got the email immediately after:
Dear xxxx
A credit in the amount of $29.99 has been applied to the order you placed on 12/23/2011. You are receiving this credit because an item was delivered late.
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Well that's pretty definitive.
more proof LOL
However, notice the "Order Total" does not reflect the credit ... but i have multiple sources of proof, no way can they not give it to me at this point (i hope)
Well honestly my mom called since the order is in her name cause its my Christmas present lol
Sent from my VS910 4G using xda premium
Haro912 said:
Well honestly my mom called since the order is in her name cause its my Christmas present lol
Sent from my VS910 4G using xda premium
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dude you need to change your signature
Just spent 45 minutes on the phone with them. I had to argue with the guy about being charged 35.99 for overnight shipping and getting it the same time as a free order. I was very nice and keep trying to get him to see how the website even told me I should get it by 12/27 if I chose that option. It is even being sent to me ground end of day but he keep arguing that since they couldn't ship it until today, they were technically not late. He wouldn't budge but I asked to speak to a manager and she was very nice and gave me my full shipping amount back.
I haven't received any confirmation yet but I hope it goes through as she said.
chipworkz said:
Just spent 45 minutes on the phone with them. I had to argue with the guy about being charged 35.99 for overnight shipping and getting it the same time as a free order. I was very nice and keep trying to get him to see how the website even told me I should get it by 12/27 if I chose that option. It is even being sent to me ground end of day but he keep arguing that since they couldn't ship it until today, they were technically not late. He wouldn't budge but I asked to speak to a manager and she was very nice and gave me my full shipping amount back.
I haven't received any confirmation yet but I hope it goes through as she said.
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Fantastic! Good luck
wow i thought a ton of people would be jumping on this heh
This is amazing, I'm actually Norwegian and had my American buddy order me the prime. We go to college together in Ireland, so ill get it on the second of Feb. Aaanyway, just called bestbuy now from Norway, and after politely arguing that the shipping is a day late, she went from offering me half a refund, giving me the full 29.99 refund! Sweet, thanks so much for suggesting this, wouldn't have thought of it on my own!
Came this morning
Hello,
My name is Sophia with Best Buy.com Research Team. This email is in responce to your concerns regarding order number BBY01-435xxxxxxx71. You had concerns of the shipping on this order. I do apologize for the extra time it took to be shipped out to you. For the inconvenience I have credited the shipping back to you in the amount of $29.99.
The order is set to be delivered on 12/28/2011.
If you have further questions or concerns please call us at 866-857-7970.
Have a great day.
Sincerely,
Sophia
Best Buy.com Research Team
hung up on...
well i tried to get at least half back, i have an e-mail showing it shipped on 12.26.11 via EXPRESS, time of arrival the 27th, however it is arriving today, anyways, long story short, i called BB CS and the lady kept arguing it was shipped on the 27th even though it says other wise on my BB.com account, eventually she just hung up on me after saying that's not true...WOW...and im a silver rewards member too...this BLOWS...
i e-mailed them with a complaint and posted on their message boards...i doubt ill get anything...
jmalu84 said:
well i tried to get at least half back, i have an e-mail showing it shipped on 12.26.11 via EXPRESS, ...
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Nope- nothing shipped on 12/26. UPS was closed. I called and spoke to UPS and they said perhaps a label was created on the 26th but NOTHING shipped. They were adamant about it.
I called BestBuy on the 26th and asked how they were shipping if UPS and Fedex were closed. Crickets.
I called yesterday for a refund and they told me to wait until today. I just called and they refunded without hesitation They said a credit would show on my card in 3-5 days.
jmalu84 said:
well i tried to get at least half back, i have an e-mail showing it shipped on 12.26.11 via EXPRESS, time of arrival the 27th, however it is arriving today, anyways, long story short, i called BB CS and the lady kept arguing it was shipped on the 27th even though it says other wise on my BB.com account, eventually she just hung up on me after saying that's not true...WOW...and im a silver rewards member too...this BLOWS...
i e-mailed them with a complaint and posted on their message boards...i doubt ill get anything...
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You need to call back and if the same thing happens again, just ask to speak to a manager. I had to argue with the guy and he said there was nothing he could do. He said Best Buy was not late since it was shipped on the 27th and I was getting it on the 28th. Even though I paid 35.99 for overnight shipping, it was still actually shipped standard UPS ground for end of day delivery. To long of a story to give all the details of what he said but he was an idiot. The manager apologized and gave me the refund no problem.
Heck, I received complimentary expedited shipping when it took them forever to figure out how to switch my champagne order to grey. Then when it didn't arrive yesterday and after I called, I received an email and a "Digital Credit" of $41.25 (the amount of my taxes) was applied to my order.
I am persistent but polite and always sympathetic towards the CSRs knowing that they really can't do much in situations such as these (this is a pretty complicated deal here).
So happy right now!
I got refunded my expedited shipping for my order that I purchased on 12/25. I called them up and argued that since the estimated delivery time was the 12/27-12/28 for expedited shipping, I wasted money on it because my tablet will be delivered by 12/29 and I spent $17 extra. So the guy the best he can do is give me a $20 DIGITAL COUPON to bestbuy.com and I agreed to receive it. Its like a gift card you can spend on bestbuy.com and the best part is that he sent more than I paid for shipping!!!
I am having trouble believeing it, but it's true. I JUST got off with a supervisor at ABES:
Just got off my THIRD call with Dishonest ABE.
They don't have a SINGLE KEYBOARD DOCK IN THEIR WAREHOUSE OF EITHER COLOR!!! I don't know about tablets, but I had:
Call 1: "Processing" should be all set
Call 2: "Uh, we ill have them in 4-6 days, should go out Tuesday Wednesday of last week" - This was where I get REALLY concerned.....
Call 3: - Supervisor: The guy TOLD US WE WOULD HAVE THEM, but it fell through, and we don't know WHEN we are going to have them."
"Then why did you put "AVAILABLE" on your site, instead of Coming soon, pre-order - 4-6 days, etc..."
"Cause he said.... " I was like oh **** YOU I am so sick of these BS lies. You put AVAILABLE when you HAVE THEM... NOT BEFORE ****head!!!
It's BS. They either have NONE or got a few and freaking oversold just like Amazon, Best Buy and the rest of the free world. Is Asus distribution channel run by insane asylum escapees or WHAT????? The one common element here os ASUS. Certainly all of these retailers didn't go eveil overnight or something (though some ALWAYS were, BestBuy)
I am LIVID... Now out comes my poison email to ANOTHER CEO AND CORPORATE OFFICES... WHY must I go through this
The rude **** ended with, so: I'm gonna cancel your order anyway, even if you tell me not to (I said, you want to repeat that for my recording, I want to make sure it's clearly heard.
Sorry, I double posted, but wanted to help stop people from ordering here. We have had enough of ths from the rest of the channel, no need to stay bent over for more... MAN!
Thank god Citi declined my transaction.
Same here. About a week, they said. Cancel, I said. Bastids.
Sent from my Transformer Prime TF201 using xda premium
Wish I'd seen this before I ordered.
I just got off the phone with these liars. I told him the order page is back to saying 2-3 days, he apologized for the misinformation said it'd be about 1-2 weeks.
Think I'm going to find another source and cancel on these vermin.
As far as I can tell no merchant has them in-stock right now so it's really ASUS who's slow on the delivery of these. They obviously weren't shipping keyboards in conjunction with the tablets.
Just can't trust a company that says "Of Maine" yet is in NYC
My order status changed to "sent to warehouse" last night. Having no idea what that means, I called, and was told that they have it, it is being prepped to ship today, will be sent tomorrow AM, and I should have my dock on Wednesday.
Sorry some of you got shafted, but they do/did have some in stock.
Sent from my Transformer Prime TF201 using xda premium
Col.Kernel said:
Wish I'd seen this before I ordered.
I just got off the phone with these liars. I told him the order page is back to saying 2-3 days, he apologized for the misinformation said it'd be about 1-2 weeks.
Think I'm going to find another source and cancel on these vermin.
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Now says:
Availability: Available in 8-12 Days
Bimboy said:
My order status changed to "sent to warehouse" last night. Having no idea what that means, I called, and was told that they have it, it is being prepped to ship today, will be sent tomorrow AM, and I should have my dock on Wednesday.
Sorry some of you got shafted, but they do/did have some in stock.
Sent from my Transformer Prime TF201 using xda premium
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my order status still says 'In Process', ordered early in the morning last Friday back when the Availability said "In Stock".
the_game_master said:
my order status still says 'In Process', ordered early in the morning last Friday back when the Availability said "In Stock".
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Fwiw, I ordered Thursday, immediately after seeing the "in stock" thread. That is likely the difference. I do not understand this manager saying it is not there though, uless he meant that it is coming in today, and the OP's place in line didn't make the cut for place in line versus items received. The swearing probably didn't help either, even though I fully empathize on the frustration level. :-\
Sent from my Transformer Prime TF201 using xda premium
Just got an email that the orders exceeded their shipment... Awesome. Ive cancelled and gone with amazon. I guess it will get here when it gets here.
Kohawk09 said:
Just got an email that the orders exceeded their shipment... Awesome. Ive cancelled and gone with amazon. I guess it will get here when it gets here.
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Just got the email too.
Don't know where to go from here. No body had any in-stock last I checked. Gamestop had no date, and neither did Amazon.
Like a few others, I ordered late Thurs night when the status was "available ". My credit card was charged Friday, I was notified it was "in process" for 1-3 days, now today my status shows "shipped to warehouse ". I am confident in will get mine in a day or two. Am I pleased I paid $40 for express shipping and it's going to take 4 or 5 business days? No. But I think did not read where it clearly states it cn take 1-3 days to process so that is on me.
I'm sorry for those of you who ordered when it said "available " and aren't getting yours. I blame their stock tracking/ordering software more than the company being "dishonest ", I really doubt they tried to intentionally screw anyone. They actually seem like one of the few able to make deliver and are being up front about when they will get future stock.
slugbug2010 said:
Like a few others, I ordered late Thurs night when the status was "available ". My credit card was charged Friday, I was notified it was "in process" for 1-3 days, now today my status shows "shipped to warehouse ". I am confident in will get mine in a day or two. Am I pleased I paid $40 for express shipping and it's going to take 4 or 5 business days? No. But I think did not read where it clearly states it cn take 1-3 days to process so that is on me.
I'm sorry for those of you who ordered when it said "available " and aren't getting yours. I blame their stock tracking/ordering software more than the company being "dishonest ", I really doubt they tried to intentionally screw anyone. They actually seem like one of the few able to make deliver and are being up front about when they will get future stock.
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Hate to tell ya, I ordered exactly at 9:10 pm est, Abe's website stated it was Available when I placed my order.
I just got two emails saying they oversold over the weekend. I couldn't give a **** about what they did over the weekend, I ALSO ordered asap on Thursday night.
Its looksto be ANO GO even if you ordered Thursday evening. Sorry....lol
Mcoupe said:
Hate to tell ya, I ordered exactly at 9:10 pm est, Abe's website stated it was Available when I placed my order.
I just got two emails saying they oversold over the weekend. I couldn't give a **** about what they did over the weekend, I ALSO ordered asap on Thursday night.
Its looksto be ANO GO even if you ordered Thursday evening. Sorry....lol
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Suckage
What is the status of your order, was your cc charged, did/does it show as shipped to warehouse?
I bought my pad off of newegg.com last thursday. They have been showing up periodically, only when they actually have stock availible. In most states they don't charge sales tax and they ship very quick. I'm seeing only the grey docking station listed on their site at the moment but it is out of stock. All you can do is keep checking periodically as they will show up but sell really fast. But at least if you see it's in stock and buy it, you'll get it. This is one of the most reputable sites on the net.
No idea, I just called them and told Mike ( I guess...ext. 2 from the email) I wanted to cancel...
Go thru phone menu, hit ext. 2
Hold
Abes...hello ages of Maine
Me....I liked to cancel my Asus order
Abes ...what's your order number
Me....give him order number
Abes....hold (6 minutes)
Abes....Jason correct
Me.....yes
Abes....hold (2 minutes)
Abes....ok I canceled your order
Me....thanks
Abes....HUNG UP
That was it, what a douchebag!
---------- Post added at 02:33 PM ---------- Previous post was at 02:31 PM ----------
This freaking tablet and keyboard better give me a "happy ending" each night before bed for all this hassle!!
I'm keeping my fingers crossed. No "oversold" email yet and it shows shipped to warehouse.
It's not like I'm out anything if it does cancel - I've not seen any others available or I would have ordered more for friends/backup anyway. If it gets canceled I get my money back and continue the search and wait. If I'd ordered the damn Grey to begin with this wouldn't be a problem, I would have both from BB, but I ordered champagne.
slugbug2010 said:
I'm keeping my fingers crossed. No "oversold" email yet and it shows shipped to warehouse.
It's not like I'm out anything if it does cancel - I've not seen any others available or I would have ordered more for friends/backup anyway. If it gets canceled I get my money back and continue the search and wait. If I'd ordered the damn Grey to begin with this wouldn't be a problem, I would have both from BB, but I ordered champagne.
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don't cancel, you probably are going to get it.
I never seen the "shipped to warehouse" status, I only got "In Process" when I ordered.
I'm not canceling mine either despite receiving the two emails that they oversold. In part because he still gave an end time of when they will get more in, while the other online retailer don't provide any info when they will get more in.
slugbug2010 said:
But I think did not read where it clearly states it cn take 1-3 days to process so that is on me.
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perhaps us over here in Blighty are not so hard done by after all!! Whilst we are yet to get the TFP we will get it with the dock and our retailers do not normally tale 2-3 days to process an order as we can order of some sites up until 8-10pm and still get next day delivery.
Now I am seeing the positives of living on a "small island" as Bill Bryson would say.
ps by the time we get ours; ICS will allready be installed and we will be looking forward to jammy dodgers, jam roly poly or Javvarisi Avul Payasam
It's available here.
Order before 6pm for despatch today.
I've cancelled my Google Play order to order this one instead!
EDIT: I'd suggest using PayPal. Otherwise you may get this email: [see attachment]
EDIT 2.0: Re-ordered with PayPal address, I'll let y'all know what happens.
EDIT 2.5: They accepted PayPal... But they didn't accept my shipping address for some reason.
EDIT 3.0: I should look before I leap. The watch is now out of stock. Plus you can only use paypal. Even then, they might contest your delivery address. This is only really worth it if Google doesn't ship to your country. Otherwise, I'd suggest waiting for Google to stock them.
I've cancelled my Mobile Fun order and re-ordered from Google.
PSSST. Hey you. Yes, you! Use NEWCLOTH as a voucher code to get a free microfibre cloth worth about £4!
Have you ordered from them before?
edit...decided to order from them. Delivery is a bit cheaper and I got cash back. Hopefully they'll dispatch it tomorrow and I can go get if from the Post Office on Friday after Royal Mail fail to deliver it.
Hm, I'd rather buy it from google, I like being loyal
J
Sent from my D6503 using XDA Free mobile app
dunjamon said:
Have you ordered from them before?
edit...decided to order from them. Delivery is a bit cheaper and I got cash back. Hopefully they'll dispatch it tomorrow and I can go get if from the Post Office on Friday after Royal Mail fail to deliver it.
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I've ordered from them before, yes.
Never an electronic item though, just the occasional case. They seem alright, plus you can get a free microfibre cloth if you use a certain voucher code (I forget what).
Ordered mine straight away, as the pre-orders I saw in The Netherlands were €300,- (Total Bull**** right?)
used your voucher, worked indeed.
Now time to wait. :victory:
My order's been updated to "queued for processing"! :fingers-crossed:
Edit..."Our warehouse team are picking your order" :fingers-crossed: :fingers-crossed:
_MinusZero_ said:
It's available on MobileFun. I can't provide a direct link because of my post count.
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Thanks for that. Just ordered one and cancelled the Play Store order. Hopefully it's not a mistake
Ordered yesterday at about 16:30 for delivery before 1pm today and here I sit...counting my steps and replying to texts cos there's not a lot else you can do with it yet......lol
MobileFun attach a letter to the box explaining that you shouldn't get it until the 7th because it won't be fully functional until then but they want you to have it early so you're ready to go etc.
Nice of them.
Cool! First impressions? Mine's showing as packing ready for despatch now.
how about ordering it for outside UK? are they trustworthy?
Ordered mine to. Mobilefun are trustworthy, often used by the guys at MoDaCo.
I used paypal and DPD next day, we will see what happens.
This was the email I got:
This email acknowledges the order you have placed online. We will email you again to confirm shipment when your order is processed, which will be within the next working day. Orders paid for before 6pm weekdays are shipped the same day providing the items are in stock.
Order Summary
Qty. Product Price Each
1 44653 LG G Watch for Android Smartphones - Black 159.00 GBP
Estimated despatch for the above products: Today, Wednesday 2nd July 2014
Shipping Method: DPD Next Working Day Parcel
Tracked service which is guaranteed to arrive the next working day (Monday to Friday) if ordered by 5 PM (not available to the Channel Islands)
Shipping Cost:6.99 GBP
Order total is 165.99 GBP, including 27.66 GBP VAT at 20%. A VAT invoice will be sent out with your order.
I have NO loyalty to Googles Play Store. Returning seems like a nightmare (many issues with my faulty N10) and the delivery charge is a rip-off.
And.... they're gone
Just checked the status of my order (placed 2nd July @ 09:40) and it's now changed from "queued for processing" to "Sorry, this item appears to be out of stock". Looks like they accept orders willy-nilly and not on quantity actually in stock at the time of ordering. I very cleverly cancelled my Play Store order already, so it's maybe someones way of telling me to wait for the 360
edit: product page says due back in stock in 2 days time.
Decided to cancel my order, and get it from Google Play instead.
First MobileFun weren't happy with my payment method (Mastercard); so I used PayPal instead.
Then their security team apparently weren't happy with my address I gave them; they said they tried to call me yesterday to confirm my address.
No missed calls, no voicemail.
Customer service asked if I wanted to verify my address...
By now, the watch is out of stock. Despite me ordering within minutes of them announcing it.
Not very impressed, and most likely won't order from them again. Not for electronics anyway.
^I hear you. I've just sent them my "thoughts" on the matter. That said, I've had a good few things from them in the past with now bother so I'm cutting them some slack. Their stock level calculations are obviously not to be trusted so I'll certainly think twice about ordering from them again.
_MinusZero_ said:
Decided to cancel my order, and get it from Google Play instead.
First MobileFun weren't happy with my payment method (Mastercard); so I used PayPal instead.
Then their security team apparently weren't happy with my address I gave them; they said they tried to call me yesterday to confirm my address.
No missed calls, no voicemail.
Customer service asked if I wanted to verify my address...
By now, the watch is out of stock. Despite me ordering within minutes of them announcing it.
Not very impressed, and most likely won't order from them again. Not for electronics anyway.
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Same here, cancelled my order. pre-ordered it from a shop in The Netherlands.
Selling a device saying it will be dispatched immidiatly and then say "oh its out of stock". not too impressed with that.
(As a web developer, I also find it a weird way of doing it. A proper system would be a count behind the article and every time someone purchases it the count goes count -1. till the point it has to say its out of stock.)
Well pre-ordered from Coolblue (if you live in The Netherlands), Delivery date: 8 July
Northernmost said:
Just checked the status of my order (placed 2nd July @ 09:40) and it's now changed from "queued for processing" to "Sorry, this item appears to be out of stock". Looks like they accept orders willy-nilly and not on quantity actually in stock at the time of ordering. I very cleverly cancelled my Play Store order already, so it's maybe someones way of telling me to wait for the 360
edit: product page says due back in stock in 2 days time.
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Really odd, ordered mine at 11:45 today and my status is packing ready for dispatch. Holding my breath now to see whether mine gets pulled. Maybe LG have leaned on them for delivering early.
shadowgolf said:
Really odd, ordered mine at 11:45 today and my status is packing ready for dispatch. Holding my breath now to see whether mine gets pulled. Maybe LG have leaned on them for delivering early.
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That, or Mobile Fun have learned how to ship things on a first-come first-served basis just like the Play Store does [read: doesn't] /s
Enjoy your watch!
Northernmost said:
That, or Mobile Fun have learned how to ship things on a first-come first-served basis just like the Play Store does [read: doesn't] /s
Enjoy your watch!
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Thanks, I feel bad now, as though I'm taking your watch! Still not convinced they won't throw a spanner in the works though...
Sent from my LG-V500 using Tapatalk
It's not your fault so don't you worry. It did lead me to just cancel the order completely and take my money (which they still have!) elsewhere. I'll not be ordering from them again!
Well, yep my order also went south. Made my feelings known to them as well.
I think I will wait until next week now, see the first full reviews, make a decision then.
I ordered my Moto E directly from Motorola and it appears to be shipping via FedEx. Do I need to sign for it when it's delivered? I won't be home so I'm hoping not.
I did the same, and my delivery is scheduled for this Friday.
The Fedex tracking for mine says "Indirect signature required":
Indirect Signature Required: FedEx obtains a signature from someone at the delivery address; from a neighbor, building manager or someone at a neighboring address; or the recipient can also leave a FedEx Door Tag authorizing release of the package without anyone present.
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Ah - I now see that. Hm, I hope a post-it note will suffice! Mine also arrives on Friday.
I got mine yesterday and luckily my wife was home to sign for it. She caught the FedEx driver right when he was about to leave, and he had already put a slip on the door. Hopefully a post-in note will work for you guys.
mtdoyle said:
Ah - I now see that. Hm, I hope a post-it note will suffice! Mine also arrives on Friday.
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A post-it note with the tracking number, your printed name, and signature would probably be accepted.
I know fedex and UPS in my area will say they've attempted delivery and no one was home when I've been home all day waiting for them, and they've claimed they've gotten a signature for items that nobody signed for and just left it on the doormat. So I'm pretty sure my local delivery guys would accept a post-it note, if they even bothered to look at it.
yes
you can sign up on fed ex web site once you have an account you can customize deliveries and sign for them if they need a signature
jjrpm said:
you can sign up on fed ex web site once you have an account you can customize deliveries and sign for them if they need a signature
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thats what i did on friday. picked it up myself from a local fedex station.
So the phone actually arrived today - a day earlier than the FedEx original estimate. Before heading to work this morning, I checked the tracking and saw it was at the local sorting facility (but still estimated tomorrow as delivery date). Figuring there was a chance it could arrive today, I put a post-it note on my door with a message to please leave the package at the door, the tracking number, my name and my signature.
FedEx left the package as far as I can tell:
9:12 am Delivered Left at front door. Package delivered to recipient address - release authorized
So, it may still be a discretionary thing for the FedEx driver, but the post-it note worked for me. I live in a very safe area with low foot traffic, so that may be a factor as well.
jjrpm said:
you can sign up on fed ex web site once you have an account you can customize deliveries and sign for them if they need a signature
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Shipping was way fast - mine was delivered this morning. I had signed up on the fedex site, and had them drop it off.
Generally pretty happy with it, too. The exterior buttons seem like they might not wear well over the years, but the rubber ring they're attached to seems like it ought to be pretty cheap to replace if that ever happened. Otherwise, great device.
When I ordered my Pixel 6. I was quoted $366 for my Pixel 5. Google received my P5 on November 2nd and has not done a thing since then.
Anyway has anyone done the same and received there credit?
On a side note, I did the trade in because selling on Ebay is nothing but hassle now days. You have to pay Ebay, PayPal, taxes, etc. With little profit. And hope that there is no shipping mishaps.
Thx, vandyman
vandyman said:
When I ordered my Pixel 6. I was quoted $366 for my Pixel 5. Google received my P5 on November 2nd and has not done a thing since then.
Anyway has anyone done the same and received there credit?
On a side note, I did the trade in because selling on Ebay is nothing but hassle now days. You have to pay Ebay, PayPal, taxes, etc. With little profit. And hope that there is no shipping mishaps.
Thx, vandyman
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That's too long. I got my $366 about 3 or 4 days after they received it, maybe 5 max. Time to give them a chat request have them find it and process it.
Just FYI eBay and PayPal parted ways a while ago and no longer do business together. With that said the fee turns out to be the same 13%. I don't know why you think selling on eBay is a hassle these days.. at least it's no more of a hassle than it's ever been. You can also use Swappa.
Google's shipping department is notoriously unreliable. From hours I've spent on the phone with them I've gathered that the shipping department is in control of many aspects of product fulfillment and the person you talk to can only make requests or tickets to them and they deal with it as they see fit.
I ordered a pixel 6 less than 2 weeks ago, got an email saying my shipment would be delayed, then the next day got an email saying my phone had been shipped.
When I ordered the pixel 2 XL they sent me two of them by accident. One of them had cracked glass. Both sealed in retail boxes.
I have a friend who ordered a phone from them and all he got was a sealed retail box with no phone in it. Of course they didn't believe him so he got stuck with the bill.
Contact Google and explain the situation. It could just be the timing being off or it could be a bug on your order. In any case it's best to start a history now with the support team just in case things go sour.
bobbarker2 said:
Just FYI eBay and PayPal parted ways a while ago and no longer do business together. With that said the fee turns out to be the same 13%. I don't know why you think selling on eBay is a hassle these days.. at least it's no more of a hassle than it's ever been. You can also use Swappa.
Google's shipping department is notoriously unreliable. From hours I've spent on the phone with them I've gathered that the shipping department is in control of many aspects of product fulfillment and the person you talk to can only make requests or tickets to them and they deal with it as they see fit.
I ordered a pixel 6 less than 2 weeks ago, got an email saying my shipment would be delayed, then the next day got an email saying my phone had been shipped.
When I ordered the pixel 2 XL they sent me two of them by accident. One of them had cracked glass. Both sealed in retail boxes.
I have a friend who ordered a phone from them and all he got was a sealed retail box with no phone in it. Of course they didn't believe him so he got stuck with the bill.
Contact Google and explain the situation. It could just be the timing being off or it could be a bug on your order. In any case it's best to start a history now with the support team just in case things go sour.
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Shipping is slightly different than the returns. New devices are usually sent from Carol, Il I believe but returns go to Tennessee. I just checked @vandyman and I sent mine back on November 6th from the PO, they received it on Nov 10th and I got the credit on my account on the 11th. Also check out this new thread. https://forum.xda-developers.com/t/ripped-off-by-google.4362429/ Something is amiss and Google needs to become aware of what is happening.
Yes my trade in was delivered in Tennessee on November 2.
I am on the Google store chat waiting list now.
I got a quote from Google for $159 on my Pixel 4xl, but decided to sell it on eBay. The last time I did a trade in with Google, they undercut my estimate by $75 and the phone was in mint condition.
I sold the pixel 4xl for a hundred more than what Google quoted me for, but after eBay fees I only cleared with $50.
So bottom line is you're going to take it up the @$s either way, it's just a way who gentler
I am still on a chat with Google support.
It sounds like they lost it.
To be continued....
Follow up!
I received an email that my Pixel 5 is better than what I have described. Lol
But they are only going to credit me the $366 that they offered on the trade in deal.
Email says it will take 3 - 5 days to see my account credited with the $366.
Geez....
vandyman said:
Follow up!
I received an email that my Pixel 5 is better than what I have described. Lol
But they are only going to credit me the $366 that they offered on the trade in deal.
Email says it will take 3 - 5 days to see my account credited with the $366.
Geez....
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Awesome! I saw that some people got $400 even though they said 366. Mine was damn near mint too. Oh well. How's long did it take you on the phone? And did they tell you what happened?
bobby janow said:
Awesome! I saw that some people got $400 even though they said 366. Mine was damn near mint too. Oh well. How's long did it take you on the phone? And did they tell you what happened?
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I was on Google store chat for about 30 minutes while the girl went back and forth with the next tier.
Finally at the end of the chat. They said it would be escalated and they would send me an email.
Edit; (what happened to the Pixel 5)
They magically found it I guess.