Related
Question.....
And yes, I know it's Verizon, but we might as well ask...
When I started working T-Mobile TS it was just after the HP IPAQ mess where the software issues with WM software - it being so new and not really tested that the phone hardware eventually died out based on the number of crashes and restarts required throughout the day.
After about 3 or 4 months T-Mobile started to offer customers who owned the IPAQ and experienced the issues a replacement/upgrade at either a heavy discount or completely free depending on how often the customer account referenced them calling to get help or report an issue. This offer was to (1) get the phone out of people's hands and into the rubbish bin, (2) reduce the number of TS calls daily, (3) end the regular hassle of dealing with MS and HP on patches and fixes, and (4) to improve customer care. Note the customer is last there as the others were costing them more money than the customer's they lost based on the problems probably thanks to their early term fee.
I bought the ERIS basically for 2 reasons - (1) IMHO HTC kicks Moto's and Apple's butts on phones, (2) I want ANDROID. I had a MyTouch with T-Mobile just before coming to Verizon and was looking into upgrading to HTC's new phone over there instead of changing carriers. I checked out the Hero and Samsung's Android phone with Sprint. I was a dedicated and loyal Blackberry user for 5+ years defending and promoting their devices, working on software development within TMO, and went through direct RIM training on BES, BIS, their handheld sw, and thier hw configurations.
SO - does anyone know or has heard anything about Verizon offering us a way to move to the Incredible?
This is probably in the wrong section since it has nothing to do with dev.
What is wrong with the Eris that it requires mass replacement?
I have heard of a few isolated cases where people had been offered an upgrade to the Incredible, but its probably the squeaky wheel getting the grease and someone trying to get the customer out of their face in the Verizon store.
Absolutely!! Wait until the end of your 2 year, or cough up about $500. The Eris really dont seem to have as many of the issues that other phones have had in the past. I havent had any problems with mine on 1.5, root 2.1 or any of the other roms I've tried.
Yep, say what you want about it. But its hands down the BEST phone I've ever owned, and I've had a cell phone plan since 1997.
A little root, a little OC, and a custom ROM. What more could you want?
I see you posted this exact same thing on android forums. Being a tech for VZW, we haven't seen a huge influx of calls or tickets about any particular issue; but i'm also not denying the fact that there are some common bugs that people are seeing but it's not near as many as it appears. Any software problems will most likely be corrected in a MR as is the general practice.
Danimal, can you drop a few more details on the bugs. My wife has an eris and has been pretty frustrated by dropped calls, lockups and blank screens ever since the 2.1 Ota hit her phone (not rooted). She's called support several times, The techs have been pretty decent, but it's still not fixed. The last guy she talked to actually suggested that she try rooting and overclocking.
I haven't had any problems at all on my eris and I'm using leaked v3. My girlfriend has the same phone (ota 2.1) and she complains about the phone randomly calling people but I think she just doesn't put the lock on. Other than that its the best phone I've ever had. Can't wait for my upgrade though and get that moto phone with a 2ghz processor they are coming out with.
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Sent from my HTC Droid Eris using Swype
I'd like to know what Motorola phone that is with a 2ghz processor. Maybe your talking about the motorola extreme?
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Sent via the Droid Eris using swype.
I think that's it. Not 100% on the name. Anyways, insanely fast for a phone. Lets see apple compete with that.
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Sent from my HTC Droid Eris using Swype
IlKYoSuKElI said:
I'd like to know what Motorola phone that is with a 2ghz processor. Maybe your talking about the motorola extreme?
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Sent via the Droid Eris using swype.
Click to expand...
Click to collapse
Nah, there has been no official announcement of any 2 Ghz phone. The Droid X or Extreme is like a regular Droid minus the keyboard plus some steroids. Moto's CEO or whoever said it, said he would love to ship a 2 Ghz phone by the end of the year. Who knows if it is realistic, I don't think it is. First someone needs to ship a phone with the snapdragon 1.5 Ghz dual-core processor that's already out, then go from there.
TheDanimal said:
I see you posted this exact same thing on android forums. Being a tech for VZW, we haven't seen a huge influx of calls or tickets about any particular issue; but i'm also not denying the fact that there are some common bugs that people are seeing but it's not near as many as it appears. Any software problems will most likely be corrected in a MR as is the general practice.
Click to expand...
Click to collapse
There have been MANY complaints about a sound problem with the ERIS and I am one of those poor soles. The sound on my ERIS just stops working at random. Can't hear it ring when someone calls me, when I make a call i can't hear it ringing.. they will answer but I can't hear them speaking, also it has incredibly low media sound volume. If I reboot the phone it will work for a short time then mess up again. This problem is posted all over the Android Forums. Some people have no problems with the sound. It may be a bad batch? I have spoken to Verizon tech support several times and they are letting me get a new phone.. hopfully that will solve the problem??
So if I get this straight...
This post is about exploiting the problems with the eris to get a free upgrade to the Incredible...
Sounds a little wrong to me....
But if you get a free Incredible out of it...
Worth it?
I guess I wouldn't mind.
marcunwired said:
Danimal, can you drop a few more details on the bugs. My wife has an eris and has been pretty frustrated by dropped calls, lockups and blank screens ever since the 2.1 Ota hit her phone (not rooted). She's called support several times, The techs have been pretty decent, but it's still not fixed. The last guy she talked to actually suggested that she try rooting and overclocking.
Click to expand...
Click to collapse
I would try using a task manager of some kind or another. Advanced Task Killer or Task Panel are good in my book. You can setup certain apps on an auto kill list , and ignore list. That helped mine out, but from my understanding is that There were a fews issues that did come up after the OTA. You can try rooting the phone, but if you don't know what you are doing you can cause more problems than it's worth. I would try using a task manager, and get rid of some apps that have duplicate functions.
My girlfriends blew her speaker on her eris but I think that was just from listening to pandora on full blast constantly.
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Sent from my HTC Droid Eris using Swype. Gone Google!
jonscapri said:
I would try using a task manager of some kind or another. Advanced Task Killer or Task Panel are good in my book. You can setup certain apps on an auto kill list , and ignore list. That helped mine out, but from my understanding is that There were a fews issues that did come up after the OTA. You can try rooting the phone, but if you don't know what you are doing you can cause more problems than it's worth. I would try using a task manager, and get rid of some apps that have duplicate functions.
Click to expand...
Click to collapse
I would not use any task managers on Android, they adversely effect system performance. See the following link for more detailed information on why: http://geekfor.me/faq/you-shouldnt-be-using-a-task-killer-with-android/
Exploit? No ... Get my Wife a Smartphone that works, Yes!
But I'm only speaking for me, not the OP.
comptontravis said:
So if I get this straight...
This post is about exploiting the problems with the eris to get a free upgrade to the Incredible...
Sounds a little wrong to me....
But if you get a free Incredible out of it...
Worth it?
I guess I wouldn't mind.
Click to expand...
Click to collapse
While this isn't a strictly dev related question, this is the best x10mp forum online, so I'm asking here
My phone is about 3 months old, and today, suddenly, my phone started to have a problem when sliding open and closed. It feels as though there is a lot of extra friction happening somewhere with the slide mechanism. This happens when both opening and closing.
Has anyone had a similar experience with their phone, or have any idea how to fix it?
I assume Sony has a one year or so hardware warranty. I'll give them a call and see what they say about it.
Thanks for any suggestions!
i dnt have any problem bt with my other frends like around all 4 of the same phones like mine have the problems its like all four fnes were different they didn feel the same some felt light sum felt heavy bt yeah i suggest u call se
maybe that's a factory defect? although I'm not sure. But yea, just go see SE you got warranty
mm. apparently their customer service in taiwan isn't so great. all you can do is leave a number and they say theyll get back to you. ill keep this thread updated in case anyone is interested.
do walk-in
the service center address isnt listed on their website. anyone know the service center address in taipei?
It's under warranty, so back up everything (apps, settings etc) to your SD card, and try to convince them to swap it in store, or they may take a looong time to fix.
http://www.cpkb.org/wiki/Sony_Ericsson_U20_Xperia_X10_Mini_Pro_service_manual
This might help if you want to pull it apart yourself - I've pulled mine down to replace a screen, and it was great fun, though scary at first. Just watch the little ribbon cable clamps - make sure you release them (hard to see) before you go pulling cables out.
It's such an impressive bit of harware all squeezed in like that. I hate those monster 4" smartphones - this thing is clever.
Rich
duplicate post deleted
thanks for the link. ill take my phone to the service center. i actually got through to someone on the chinese menu of the service center hotline. it only took me 10 minutes for them to give me the address of the place! haha
I got my rezound on Dec 3rd at Amazon Wireless during that 1 cent sale.
The first one had some issues, so since then I've had 1 replacement.
I know its past the date of no return, but curious what my options would be, and what you guys think I should do.
People constantly complain that my voice is cut off often, and/or muddled, yet the always sound good to me. At this point i'm thinking its a signal issue. I have the extended battery and this problem gets worse when i'm using it.
So, tonight the fiance tells me that my phone is low, to speak up, blah blah. Well I am speaking up and its frustrating. These are issues that one shouldnt have to deal with on a new device.
My previous phones: Motorola Rokr (I think), LG Chocolate, Motorola Droid, and the HTC Incredible didnt know exhibit these issues at all, and I never once had anyone complain in the last 5 years till I got the HTC Rezound.
I'm holding the phone in multiple ways, making sure not to cover any holes.
What would you do? Is the only thing I have available to me is going through Amazon Wireless for a refurb? Or is this a build quality that I will experience again and again. BTW, I live in a city, with excellent 4g coverage, and I know a neighbor has a new Moto Razr with 0 issues, and he rubs it in quite often.
Thanks for any advice you have to offer.
Update: Well I got my Razr Maxx and have played with it a few hours. Anything I say is just my opinion, so don't shoot me.
The Maxx's call quality is better, and the callers said I sound much more clearer than any of my other phones (Chocolate Touch, Incredible, Rezound). I'm getting a bit better signal (dbm) here at my place, but I care about the quality of my calls and my data connection the most, and they are doing fine.
The camera isnt as bad as ive been reading in the reviews. The pictures i've taken are lacking a tad bit of sharpness that the Rezound had. This could be fixed via a 3rd party app. Will look into it.
The UI is about as smooth. But the wallpaper in Motoblur scrolls with the screen and it still keeps the smoothness. I installed Go Launcher EX and its as smooth as the incredible for me. On the Rezound Go launcher was fairly blah performance wise.
Smart actions rock. I usually use Tasker and smart actions does enough that I won't be loading tasker until I see a need.
The display, well, nothing beats the Rezounds display. HD movies on the Maxx are decent, but not as sharp as the Rezound. I believe the Rezound has 90 PPI or so on the Maxx and you can tell.
The speaker for music sounds decent, with a bit more bass (on a speaker that small, not sure you want to call it bass), and sounds pretty good.
Battery Life is great, but with a 3300 mah battery, what do you expect. I already set a smartaction for 12:30am to 7:00am to turn off wifi, data, turn on airplane mode (wasnt sure if airplane on this phone would disable wifi), and a few other things. Good stuff, but nothing that a third party can't do.
Motoblur seems to have apps to do Remote Desktop, and DLNA works fine with my WDLIVEPLUS box.
I've already rooted, and froze some Verizon Apps.
I know this is a Rezound forum and you are probably asking "Why is he talking about a dang Maxx?!" A few pm'ed me to just compare the two phones once I got it. I won't be doing a review or anything
i'd check to make sure the antenna contacts on the extended battery cover are making a secure connection with the phone. possibly try applying a slight amount of electrical grease to each contact.
Update: I'm on my third Rezound now, and all have had the problem with my voice periodically not being heard or muffled to the person I am calling.
I'm baffled as to why I am having these issues.
A customer service rep actually advised me to activate my old Incredible on my line (and give up my unlimited 4g) until HTC has a fix for my problems. Yea right.
I wrote a long letter to Verizon, and if I don't hear back from them today I'll be contacting Corporate.
I'll try to get into another phone I suppose, but I don't like my choices: GNexus (crappy signal), Razr (crappy battery). There is the Razr Maxx, but I'm sure they wont even offer to replace me with that.
*Sigh*
dccoh said:
Update: I'm on my third Rezound now, and all have had the problem with my voice periodically not being heard or muffled to the person I am calling.
I'm baffled as to why I am having these issues.
A customer service rep actually advised me to activate my old Incredible on my line (and give up my unlimited 4g) until HTC has a fix for my problems. Yea right.
I wrote a long letter to Verizon, and if I don't hear back from them today I'll be contacting Corporate.
I'll try to get into another phone I suppose, but I don't like my choices: GNexus (crappy signal), Razr (crappy battery). There is the Razr Maxx, but I'm sure they wont even offer to replace me with that.
*Sigh*
Click to expand...
Click to collapse
The update that came out fixed voice issues...
Did you update?
Sent from my ADR6425LVW using XDA App
nosympathy said:
The update that came out fixed voice issues...
Did you update?
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
Yes, I did the OTA on two of the replacement phones. I still had the problem before and after. Thanks for looking out though.
Yet another update: I talked to verizon support again about my Rezound and the issues. They offered me a Thunderbolt, Charge, Bionic, or a Revolution.
I told them that I would take no less than a Nexus or Droid Maxx at this point. He said that those phones are not on his list. The phones he offered are a big step down from the Rezound, so I declined. Not sure what to do at this point, but I did ask him to escalate this (he was a supervisor) and he put in a ticket to have it escalated.
If anyone ever has any advice regarding my situation, please feel free to chime in.
I'll post as my saga continues, even though I'm sure no one really cares
Hmmm. I'm interested. My wife says I sound muffled at times when I'm on the rezound. I never thought of it as an actual phone issue.
My experience with this is
1. Seems to be when I'm on speaker.
2. Never happens when I'm using ear piece.
3. Updated radio and it since hasn't happened but once when on speaker.
Good luck!
Sent from my ADR6425LVW using Tapatalk
dccoh said:
I'll post as my saga continues, even though I'm sure no one really cares
Click to expand...
Click to collapse
Thanks for fighting the good fight.
Sent from the Rez Beast
reggie cheeks said:
Hmmm. I'm interested. My wife says I sound muffled at times when I'm on the rezound. I never thought of it as an actual phone issue.
My experience with this is
1. Seems to be when I'm on speaker.
2. Never happens when I'm using ear piece.
3. Updated radio and it since hasn't happened but once when on speaker.
Good luck!
Sent from my ADR6425LVW using Tapatalk
Click to expand...
Click to collapse
You could be experiencing similiar hardware issues, or possibly something to do with the noise canceling microphone. I wish you luck though since I know this muffled sound problem can be annoying, but at least i'm not alone (although i've only heard of 2 other people with similar issues).
Feb 3rd Update: Talked to Verizon yet again about my muffled sound issues. I received an email from HTC today asking me to have Verizon re-provision my account, update my prl (i was on 15098 and Verizon updated me to the same 15098), and to try a new sim card.
None of the fixes have worked. The Verizon tech called my phone as a test and within 10 seconds it started happening. I made her away of my escalation call from last night, and she said it could take a week or so for a return call since the escalation would involve a Director of something.
She credited my account $50 for my issues thus far, and is going to call me back at the end of the day as a follow-up.
*Sign* The Saga continues, but I want a plot twist where I can a working phone that I don't have to forward calls to my third line. (at least my old LG Chocolate Touch still works fine).
Really, dumb question.. are you holding the phone to far up your face. What I mean, I came from the OG droid and it was much smaller phone so when I started using the Rezound I thought the sound was way to low, people couldn't hear me ..etc.. I found I was holding the phone to high on my face so the speakers were above my ear and my microphone was almost by my upper lip. I adjusted how I held the phone and haven't had any issues since.
mjh68 said:
Really, dumb question.. are you holding the phone to far up your face. What I mean, I came from the OG droid and it was much smaller phone so when I started using the Rezound I thought the sound was way to low, people couldn't hear me ..etc.. I found I was holding the phone to high on my face so the speakers were above my ear and my microphone was almost by my upper lip. I adjusted how I held the phone and haven't had any issues since.
Click to expand...
Click to collapse
I have tried holding the phone in multiple different ways. I have to admit, I feel stupid having to try holding it different ways since its a...well...phone.
I've recorded my own calls to myself via google voice to test it out, and the 'muddled' issue happens via speaker, or a normal call. I have even held the phone 2 inches in front of my mouth directly and callers will still complain of not being able to hear me or understand me. I have also tested different things like putting my finger over the noise canceling microphone with no change in my problems.
Thanks for the question though. I'm convinced that i've been subjected to Gamma Radiation without my knowledge and thats why i'm having phone issues. In that case, I hope that Verizon fixes this soon with a resolution or a different phone, because they wont like me when i'm angry.
Both of mine have done this, before and after the OTA.
This is the problem when phone companies are so crazy about getting the latest and greatest out the door to beat the competition. All they care about are sales. As long as it is working 90%, just push it out the door, and by the time people are pissed off you will be selling the next phone.
These phones don't get much QC testing, that much is certain. How many of the issues over the years would have been obvious if someone actually just carried the phone around and used it for just a single day? Most of them, I wager.
dccoh said:
I have tried holding the phone in multiple different ways. I have to admit, I feel stupid having to try holding it different ways since its a...well...phone.
I've recorded my own calls to myself via google voice to test it out, and the 'muddled' issue happens via speaker, or a normal call. I have even held the phone 2 inches in front of my mouth directly and callers will still complain of not being able to hear me or understand me. I have also tested different things like putting my finger over the noise canceling microphone with no change in my problems.
Thanks for the question though. I'm convinced that i've been subjected to Gamma Radiation without my knowledge and thats why i'm having phone issues. In that case, I hope that Verizon fixes this soon with a resolution or a different phone, because they wont like me when i'm angry.
Click to expand...
Click to collapse
Don't think this has been mentioned or not, but have you tried talking through a bluetooth? Just curious. That would rule out a mic issue if it still persists even talking through bluetooth. Then I would say you are having network issues?
Good luck
hinds73 said:
Don't think this has been mentioned or not, but have you tried talking through a bluetooth? Just curious. That would rule out a mic issue if it still persists even talking through bluetooth. Then I would say you are having network issues?
Good luck
Click to expand...
Click to collapse
I can say that I have talked on bluetooth about 10%-15% of the time and I don't get complaints. Then again my phone sits in one spot, and maintains signal better? The reason I did not test this thoroughly is because the option of talking on bluetooth only well isnt an option.
I know that is not what you were hinting at, but I feel its a device issue and not a network, but don't quote me on that.
SquireSCA said:
Both of mine have done this, before and after the OTA.
This is the problem when phone companies are so crazy about getting the latest and greatest out the door to beat the competition. All they care about are sales. As long as it is working 90%, just push it out the door, and by the time people are pissed off you will be selling the next phone.
These phones don't get much QC testing, that much is certain. How many of the issues over the years would have been obvious if someone actually just carried the phone around and used it for just a single day? Most of them, I wager.
Click to expand...
Click to collapse
You are had two do this? So you know my pain!
Do you still have the phone and does it still do it?
I agree totally that these phones don't get tested enough and are sent out the door. At this point honestly, despite how much I love the phone, I'd rather have something else.
I told them I don't want another 3-4 phones sent to me. I'm really pushing for a new handset at this point, a different brand totally.
Anyway I wish you luck also. I'll keep this thread updated so that other's like myself (that are beyond the return window wherever you bought it) can hear about my trials and tribulations.
Finale: After over a dozen calls and 7+ hours on the phone with verizon, along with sending out emails to the CEO, Regional Manager, Relations, and all major executives, I received a call today from one.
To make this short, Razr Maxx is on the way, and will be here this week. Verizon Wireless could of made this easier, instead of making unrealistic guidelines for some customer issues.
When I was with Alltel I swear I would of had such an easier time with the customer service. I do not ever remember having to jump through hoops just to come to an agreement.
For any following my plight, Thanks for reading and for the helpful pms.
Good luck with your new phone.
Post back how you like it, I'm honestly curious.
I have two coworkers that have the original RAZR and absolutely hate them, but one of their main complaints is the awful battery life on a battery you can't swap out.
jmorton10 said:
Good luck with your new phone.
Post back how you like it, I'm honestly curious.
I have two coworkers that have the original RAZR and absolutely hate them, but one of their main complaints is the awful battery life on a battery you can't swap out.
Click to expand...
Click to collapse
I'm a network admin and have a few guys at work that have a razr maxx, a nexus, and a revolution.
They usually say that the maxx has done the best for signal in and about different buildings (on server platforms with a ton of computer equipment etc). They said with generous use of the Smart Actions feature, and with generous moderate use, they get 2 days. They always seem to have a phone in their hand (they say) so im not sure what moderate use is to them (all network engineers etc). The nexus guy says his battery is gone before 5, and he often cant make calls in these random buildings. The lg revolution guy says he hates his signal and battery life, and that lg is taking forever with update and fixes.
Of course user experiences differ from person to person, so I too am curious on how the Maxx will fare with me. I'm extremely critical on my phones, and a very moderate use person (1+hours a day in calls, facebook &twitter updated every 15, emails pushed, streaming music 1-2 hours a day, games 1+hours a day, etc).
Look for a comparison here after ive had it a day or two, and will compare it to the 2+months that i've had the Rezound.
I updated the OP with my few hours of experience with my Maxx (the replacement for my 3 Rezounds).
I ended up talking to a phone tester that works for LG here in San Diego. She's from South Korea, she deals directly with corporate in Seoul and translates for them. I told her my V10 is a glitchy freakhouse and that it was all her fault.
She said they know that a certain percentage of the phones are defective with overheating, GPS failure and other issues. She didnt tell me what percentage though so not sure how wide reaching this is. I realize that missing fact makes this a little less valuable info but I thought it was interesting enough to share.
No product is perfect. I've dodge most of the issues I see here in the forum, only heating issue I had was trying the set up a email with Exchange server.
Like you said a number would be interesting. Did she indicate it was a hardware or software issue?
jbraft said:
Like you said a number would be interesting. Did she indicate it was a hardware or software issue?
Click to expand...
Click to collapse
Don't even fall for that crap.
I am with my third V10, all of them with dead píxels and screen issues...LG quality control is a joke.
jbraft said:
No product is perfect. I've dodge most of the issues I see here in the forum, only heating issue I had was trying the set up a email with Exchange server.
Like you said a number would be interesting. Did she indicate it was a hardware or software issue?
Click to expand...
Click to collapse
She didnt and wouldnt know and I'll tell you why. She explained their process. The testers just sit in an office and play with the phones, they dont use them in their daily lives. Then they send all issues to LG R&D who are supposed to diagnose and fix the issues.
Maybe they have other people doing more in-depth desting, I dont know but she is a contract employee of LG.
Visa Declined said:
Don't even fall for that crap.
Click to expand...
Click to collapse
I'm not sure what your intention is here but if we dont bring things like this to light then we're not doing anything to help all the people who are getting bad GPS, dead pixels, etc. that is screwing up their daily lives and causing a ton of hassle. I'm not an activist but I'm also not going to completely ignore it when this phone got me all excited, cost me $700 and then turned out to screw up my week and waste a bunch of my time.
arman3986 said:
I am with my third V10, all of them with dead píxels and screen issues...LG quality control is a joke.
Click to expand...
Click to collapse
Yup, I agree. I'm going to return the one I have today or tomorrow. I want this phone to work so bad. I might try a new one, one more time.
Yea, not sure if its true but I have read in many forums how phones don't work properly out of the box and most were fixed by doing a reset on the phone. The first V10 I had was great except for WiFi. I get over 100 Mbps at home and every device gets the same speed. However, the V10 was reaching 10 Mbps...after the reset it worked great and speed was up. I did end up exchanging for a new one (just to make sure I had a good phone, why I got to do a reset to fix a new phone) and the new V10 is great, out of the box. I get GPS lock quick, great WiFi and no lag.
Apache0c said:
She didnt and wouldnt know and I'll tell you why. She explained their process. The testers just sit in an office and play with the phones, they dont use them in their daily lives. Then they send all issues to LG R&D who are supposed to diagnose and fix the issues.
Maybe they have other people doing more in-depth desting, I dont know but she is a contract employee of LG.
I'm not sure what your intention is here but if we dont bring things like this to light then we're not doing anything to help all the people who are getting bad GPS, dead pixels, etc. that is screwing up their daily lives and causing a ton of hassle. I'm not an activist but I'm also not going to completely ignore it when this phone got me all excited, cost me $700 and then turned out to screw up my week and waste a bunch of my time.
Yup, I agree. I'm going to return the one I have today or tomorrow. I want this phone to work so bad. I might try a new one, one more time.
Click to expand...
Click to collapse
Since english is not my primary language I will do an extraordinary effort to do this...I've passed for 4 V10's already. I was waiting by 9.00am October the 30th to get this wonderful device LG announced that hit every single check mark that I always wanted in a smartphone. My first impressions should've sufficed cause the first one they brought was scratched out of the box, yes, the metal bands were scratched, so obviously I asked for another and that one was ok at least on he outside.
After less than a month I started to notice some weird behavior when displaying some content with the brightness maxed to 100%...dead pixels everywhere( I made a post). I exchanged that unit to and to make the story short I am with my 4th V10(counting the scratched one) and this one has "only" one dead pixel(or an array cause I don't think we can spot one pixel on this devices with our bare eyes) with no other issues so am keeping it fighting my OCD every time I think about it. I don't want to call T-Mo again and put another exchange request cause I know it will come with dead pixels and/or other more problematic issues.
LG quality control is a joke, at this price point dead pixels policy should be 0.
http://forum.xda-developers.com/lg-v10/help/how-lg-t3264290/page2
http://forum.xda-developers.com/lg-v10/help/dead-pixels-everywhere-t3263826
i have a lot of dead pixels and experiencing image retention issues. can someone help me? i dont know what to do.
Same here.
I have around 8 dead pixels on my phone, and my phone has guaranty but after contacting with guaranty they said only can repair and replace my phone lcd with another one.
SHAME ON YOU LG ???
I only see people complaining about phones bought from USA operators/stores, none bought on Amazon or other countries, I wonder
I bought my v10 on launch from vzw. No issues since day 1. Everything is spot on including the fingerprint sensor.
Sent from my VS990 using Tapatalk
in99flames said:
I bought my v10 on launch from vzw. No issues since day 1. Everything is spot on including the fingerprint sensor.
Sent from my VS990 using Tapatalk
Click to expand...
Click to collapse
I suspect most of the "complaints" are propaganda from the competition
For complaints. Try a different brand if your not happy with LG. Make both you and LG happy, and move on.
I have had my V10 since December (from T-Mobile). Initially no problems to report, but the image retention issue has become progressively worse (as I type this, the image of this site is being temporarily "burned in"), and the GPS has only recently been failing to connect for navigation. my father also got a V10 the same day, but does not report these issues. User activity may be leading to a faster declining lifespan of phone, but both phones have had a drastic increase in overheating since receiving the Marshmallow update, which may be playing a role in the even greater descent into decomposition.
I've been a big fan of LG phones for years, but the V10 may not be able to keep up with the demand (I'm 19, so like most millennials, I use my phone constantly-possibly why I have this issue)
So my LG V10 has been perfect from day one. Now lets assume that every post on this thread is factual.
Then all we can do is say sorry it was you that got the bad phone, if you add all the posts here it's still less the half a percent bad phones, that's a pretty good number.
I'm not sure if this is even allowed here but, I can't use the phone for phone calls AND 1 other "over the air service" such as GPS or WIFI hotspot or even wifi - if I do the calls get broken up with the poor audio routing of the blue tooth adapter--it's almost like the phone doesn't have enough resources to run cell phone call AND GPS or cell phone call AND blue tooth music or cell phone call AND wifi/hotspot service....any eon one service used at one time works flawlessly but with a cell phone you want to use ALL the wireless services at once and have them work.
AND, the phone shuts itself off when it's in my pocket and charge to 95-100%?? I miss phone calls from work all the time, I am constantly checking the phone to make sure it is still turn on. What a pain the behind.
I call Google - so sorry it's Huawei's problem, I call Huawei - so sorry its Googles problem. In the meantime I bought this phone from google and it worked well for 1.5(purchased 06-16-2016) years (besides the shutdown issue) then poof gone - it is now a piece of crap - 3 months outside of the one year warranty and I need a new phone!
So, my question to these two companies ( and I know they have lurkers in these forums all the time - that's why I am posting this here after speaking with BOTH of them) is: How in all honesty can you expect me and every single person I talk to about this to ever purchase another phone from either one of you?
Because I do talk, to everyone who will listen, about this; I see a LOT of people everyday, different jobs sites all over eastern Ontario. I tell them that as a technician for the past 30 years and knowing how technology works and also knowing that BOTH of these companies are probably to blame each in their own way and that NEITHER of these companies are thinking about their customers on this issue and only about their own bottom line I couldn't possibly recommend either one of them for anything.
Without exception these people I meet ask me which brand they think I SHOULD buy. I tell them this: "If you want a phone that just works and you aren't a customizer get an iPhone. If you are a customizer get a Razer Phone, an LG if you want cheap or a Samsung, Samsung being my preferred choice - but whatever you do, DO NOT buy a google phone or any phone made by Huawei because BOTH of these companies have proven to not be trust worthy, over this debacle, to their customers and if this is the case now then why would you think any future incidents of this nature would be any different?
Good bye to Google and Huawei, hello to Samsung again.
Thanks for letting me rant/rage here.
I have to say, I'm also disappointed on my nexus 6p. One day it just went nuts, shutdown itself and then bam! bootloop occurred and from that day on I can't install roms including stock, yes including stock, without applying a 4-core mod (forces my device to use only 4-cores to work and boot). Some say it's a hardware failure or something, idk. And even before that i have been having issues with my battery, i only get 4h sot average. I cant believe i spent so much for this crap. Dont get me wrong though, i love this camera very much and the stock google experience (and custom roms) but everything else is sh*t. So yeah, +1 for this "dissatisfaction"
aserate said:
I have to say, I'm also disappointed on my nexus 6p. One day it just went nuts, shutdown itself and then bam! bootloop occurred and from that day on I can't install roms including stock, yes including stock, without applying a 4-core mod (forces my device to use only 4-cores to work and boot). Some say it's a hardware failure or something, idk. And even before that i have been having issues with my battery, i only get 4h sot average. I cant believe i spent so much for this crap. Dont get me wrong though, i love this camera very much and the stock google experience (and custom roms) but everything else is sh*t. So yeah, +1 for this "dissatisfaction"
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Well I have no idea what carrier you use but if I was you I'd "accidentally drop" or "lose" my phone and file an insurance claim- I know Verizon told me if I end up breaking or losing my 6p they would either give me a Pixel 2 or 2XL so maybe that's something to look into?
Sent from my Nexus 6P using XDA Labs
Personal experience is the complete opposite. Phone was nearly 2 years old (1 year warranty in the UK) and started shutting down. Online chat with Google and confirmed I had done the basic fault fixes like factory reset and they immediately send out a refurb to replace it.
They had no legal requirement to do so but also did this for a lot of people who bought their phone through the play store. Its more complex if it was bought through a carrier as the warranty / contract is then with the carrier or Huawei and those experiences appear to be less straight forward.
Everyone has different experiences, I wouldn't touch Samsung with a barge pole due to personal problems I had with them and the number of faults our organisation has with their phones. Had an LG phone that had the reboot issue and they wouldn't do anything as it was outside of the 12 month warranty.
Warranties have an end date that you sign up to, they may give a goodwill gesture outside of this, or you can fight them to say the fault was inherent.
What have you done to diagnose the issue on your phone?
It could be as simple as the battery needs replacing. It can have all sorts of symptoms including shutting down or failing services when there is high demand and a power spike which the dying battery can't provide. Have you run something like Accubattery to check the battery state?
400ixl said:
Personal experience is the complete opposite. Phone was nearly 2 years old (1 year warranty in the UK) and started shutting down. Online chat with Google and confirmed I had done the basic fault fixes like factory reset and they immediately send out a refurb to replace it.
They had no legal requirement to do so but also did this for a lot of people who bought their phone through the play store. Its more complex if it was bought through a carrier as the warranty / contract is then with the carrier or Huawei and those experiences appear to be less straight forward.
Everyone has different experiences, I wouldn't touch Samsung with a barge pole due to personal problems I had with them and the number of faults our organisation has with their phones. Had an LG phone that had the reboot issue and they wouldn't do anything as it was outside of the 12 month warranty.
Warranties have an end date that you sign up to, they may give a goodwill gesture outside of this, or you can fight them to say the fault was inherent.
What have you done to diagnose the issue on your phone?
It could be as simple as the battery needs replacing. It can have all sorts of symptoms including shutting down or failing services when there is high demand and a power spike which the dying battery can't provide. Have you run something like Accubattery to check the battery state?
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Click to collapse
I'm in the UK. I bought mine from Playstore but the warranty card states the handset had a 2 year warranty?
I agree with you on LG though. I bought two LG G4's. One had the well documented bootloop within warranty and they repaired it. The second started to bootloop two weeks out of warranty...LG didn't want to know.
Sent from my Nexus 6P using Tapatalk
Had the same issue. The phone was practically useless for calls due to its secondary mic issue. The battery aged really well for me, though
When I contacted Google - they were pretty responsive. I really appreciate Google for this. After a year they had no obligation to even entertain me. But that's about it - they gave me standard replies like factory reset - to which I laughed. Rooting and disabling the secondary mic would have probably solved the issue but then the payment options would'nt have worked for me. Google had acknowledged the mic and the battery issue in North America but here in India they went the factory reset route. I shared the bug id as well. Nothing helped. They asked me to visit the Huawei service center. They changed mic - issue still persisted - asked me to contact Google.
I eventually got myself a Samsung N8. Had been with Google for 3 generations. The Pixel 2 XL couldn't convince me this time. Customer lost.