Hey guys,hopefully you can help me out with this....
I had the sensation 4g,downloaded the movie 300 from the HTC watch app,then migrated to sprint for the EVO 3d,now when I try to buy a movie,it says Bill my tmo account instead of sprint. I can't for the life of me figure out how to change it to sprint! Talked to a sprint rep and she said the best I can do is make another account. The problem is if I do make another account,ill lose the movie I have now! Anyone run into this prob? Please let me know!
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Anybody?
Sent from my PG86100 using xda premium
Check in the settings of watch.
In the payment methods, does it show up there? If so, try tapping on it and see if it gives a delete option like it does for credit cards.
failing that, contact HTC and get them to escalate it to saffron digital (the company they bought who make the watch software). They should be able to transfer the purchase to the new account. Of course, just cos they can, doesn't necessarily mean they will.
Related
Hey I have a personal cell and a work business cell (that has my name on there as someone that can purchase and edit account info.) The work cell is a sprint premier gold and qualifies for an upgrade July 1st.
Can I go into the Sprint store, buy the phone, then activate it under my personal account?
No you have to activated under the work then put it under seasonal suspension then call sprint and have them move the 3d to your account then move your old phone back
Swyped from my soon to be gone evo
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I have done this . Buy on my business account and never activate it and put it on my personal account ....with epic evo. And evo3d when I get it. Tommorrow ..... Hopefully.....
it keeps me out of contract .....
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Kingmac38 said:
I have done this . Buy on my business account and never activate it and put it on my personal account ....with epic evo. And evo3d when I get it. Tommorrow ..... Hopefully.....
it keeps me out of contract .....
Sent from my PC36100 using XDA Premium App
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Now when you buy it do you go to the store or buy online? The only downfall is that I don't have the online access for the sprint site to purchase, but can walk into the store and do it.
A rep offered to use the air rave line for an upgrade, so I bought and paid for a new evo lte.. when I got it I called sprint to activate and they told me no and that I have to send it back because the rep wasn't allowed to do that... any suggestions? I already have the phone...
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Do u have a sprint phone line with the data card? I mean if u upgraded and got it at discount I would connect it to my other line just make sure they give u a two year update on the data plan one.
Sent from my EVO using XDA
aimbdd said:
A rep offered to use the air rave line for an upgrade, so I bought and paid for a new evo lte.. when I got it I called sprint to activate and they told me no and that I have to send it back because the rep wasn't allowed to do that... any suggestions? I already have the phone...
Sent from my SPH-D710 using xda premium
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Call them back and tell them to activate. If they say the rep shouldn't have done that, tell them that is not your problem. You were told you could, you bought the phone, you received the phone, and now Sprint needs to stand behind what the rep said.
They give you more run around, tell them to transfer you to a manager. If that doesn't help, get on phone with retentions.
Replace the old phone with the lte on the main line.
Sent from my Galaxy Nexus using xda premium
Are you unable to activate it from your account on the website?
Ya I agree with these guys. Wether they should have done this or not means nothing. Don't even bother talking to them. Activate it online yourself. It is very easy just sign in to sprint and it walks u through it. Doesn't take any time at all. If u don't have a login just sign up for one. I never talk to sprint when activating a new phone.
Sent from my PG86100 using XDA
Tell Sprint word for word this:
Please just go ahead and activate the phone on my line, like I was originally told.
Otherwise, just go ahead and cancel my account right now. I've had WAY too many issues with Sprint as is. I don't even mind paying the early termination fees.
They'll jump on your dink(lol) and do anything you want. Maybe even offer you a few food coupons and a trip to Vegas.
Also.. why not just go back to that same Rep who sold it to you and say "here. Do it now."
arozer said:
Also.. why not just go back to that same Rep who sold it to you and say "here. Do it now."
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http://www.youtube.com/watch?v=u6ALySsPXt0
Go to www.sprint.com/activate
You can get it done there without dealing with those dummies in Customer Care.
Let me know if this works for you. I also have a upgrade on my Airwave and would like to do this for my wife's phone.
Sent from my Evo 4G LTE
I don't think you can activate this phone online, the old data feature code has to be removed and the lte code has to be added. Then after that is done swapping/activating should work.
Sent from my EVO using xda premium
The fourth rep finally activated it for me without any questions.. you can try... But its taken me more time then its worth to do.
Can't do it online it won't work. Hands free didn't work because of sero.
Sent from my EVO using xda premium
That is insane. I do that ALL the time!!
I manage the Sprint account at our company of 100+ Sprint devices, we just borrow upgrades from what ever device has one available and activate it on which ever line we want.
Also to sweeten the deal. one of the guys here has an airave on his personal account. He was not available for an upgrade yet but he went to Best Buy to pre-order the EVO LTE and the guy told him his phone is not yet available but his Airave is and they could use that line to activate it.. and now he has a EVO LTE with no problems from Sprint.
Honestly, just call Sprint. Tell them you want to activate a new phone on your line. ALL you need to tell them is the MEID HEC and nothing else. You don't need to tell them where you got the phone. If they give you trouble ask politely to speak to their manager and if the manager doesn't help say this "can I please talk to the retention department" the retention department is the people who are paid to keep you as a customer.
Has anyone else tried to purchase an app in the last couple of days using Carrier billing in Google Play? I have tried the last couple of days and while it shows my Sprint account when I goto pay, it won't let me select it. It is greyed out and all I can use is one of my credit cards that have been saved.
I am wondering if this has something to do with Google Wallet being broken on the Lte? Anyone else having this issue? I was going to call Sprint on my lunch break and see what they had to offer as well.
-Eric
Used it on sunday, if that helps.
Bought the xda premium app yesterday with no problems.
Sent from my EVO using xda premium
Last time i had that problem was when my bill was behind in payment.
Sent from my EVO using xda premium
Well just got off the phone with Sprint. First it was supposedly on Google's end so I asked to speak with someone else. Next tech initially said that they no longer allow carrier billing and it stopped about three months ago. When I explained that I just used it over the weekend and that Sprint had just recently announced a partnership with Google Play for all store items she seemed confused and put me on hold. Then came back and said that my bill was behind so Google turned it off??? Next I informed her that actually my account is over paid by $80 she was even more upset and flustered. I thought she put me on hold again but she had just hung up on me. In the end she must have cleared my account as the apps I was trying to purchase I was able to.
Talk about horrible service and way to make sure your tech support team is well trained Sprint. What a joke...
Sent from my Kindle Fire using Tapatalk
You shoulda ask for Jessica.
Sent from my EVO using xda premium
Just worked for me. :laugh:
Worked for me (saturday), probably an error.
The only thing I can't bill to the account is phones, tablets & portable hotspots. Apps & Accessories are fine.
Sent from my EVO LTE
I just looked, and it let me purchase music, and apps and bill sprint.
From my own experience. Not everything can be put on ur phone bill. Music has to be paid with a credit card
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It want work if your bill is pass due.
Sent from my EVO LTE using XDA Premium
Worked right now.
Check Me Out On The Google Play Store!!!
Sent From My HTC Evo 4G LTE, On The Now Network From Sprint!
EABonney said:
Well just got off the phone with Sprint. First it was supposedly on Google's end so I asked to speak with someone else. Next tech initially said that they no longer allow carrier billing and it stopped about three months ago. When I explained that I just used it over the weekend and that Sprint had just recently announced a partnership with Google Play for all store items she seemed confused and put me on hold. Then came back and said that my bill was behind so Google turned it off??? Next I informed her that actually my account is over paid by $80 she was even more upset and flustered. I thought she put me on hold again but she had just hung up on me. In the end she must have cleared my account as the apps I was trying to purchase I was able to.
Talk about horrible service and way to make sure your tech support team is well trained Sprint. What a joke...
Sent from my Kindle Fire using Tapatalk
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Click to collapse
My account was showing past due as well last month, when it clearly wasn't. I called in and they couldn't explain it either, but I got good service on the phone. My phone rep was very helpful and was going to call and follow up next month to make sure I wasn't charged anything extra.
To bring up an old subject, the other day I tried to buy an App. I kept getting an error, so I cleared the cache for the Play Store. and now I don't even have an obtion to bill to carrier. Any ideas?
howie411 said:
To bring up an old subject, the other day I tried to buy an App. I kept getting an error, so I cleared the cache for the Play Store. and now I don't even have an obtion to bill to carrier. Any ideas?
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It could be a Rom issue I know in the past I wasn't able to on certain roms. I haven't tried in a while but I did purchase some songs a few weeks ago. I believe I was on one of the earlier builds of meanbean. Try doing a back up and flashing a stock rom.
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I am using the stock Rom.
Facking sprint
Sent from my EVO using Tapatalk 2
I have carrier billing. Always did. I heard a rumor if you don't pay your bill on time the option gets removed till you make a few consecutive payments on time. At least that's what a sprint Rep told my sister when she called to complain about not having the option.
I posted screenshots earlier today on another post regarding this matter showing I have the option. I'm never late on bills or ever have been so maybe that's why.
http://forum.xda-developers.com/showthread.php?t=2049390
Check the last post.
Sent from my SPH-L900 using xda app-developers app
My wife almost never pays our bill on time and I just checked and carrier billing was available for me.
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durandetto said:
My wife almost never pays our bill on time and I just checked and carrier billing was available for me.
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I'm just quoting what the Rep told my sister. Don't shoot the Messenger LOL
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I have carrier billing and I'm on cm10.1.
Sent from my EVO using Tapatalk 2
So my brother just lost his phone. He had not anti theft app installed. Is there a way the phone can be tracked? I've tried plan B on the market but it didn't seem to work. The phone is rooted and unlocked if that helps. Any help is greatly appreciated.
Have him sign into play.Google.com and install a GPS tracking program. If the phone is turned on still, it'll download automatically to the phone then sign in. Cerberus is THE best program for this.
Incorrect password entries result in a picture of the person trying to unlock it being taken and emailed to an address of choice - silently.
You can set off an alarm that is unable to be turned off.
Locate the phone from Cerberus's web page.
Good luck.
Sent from my HTC EVO LTE
I feel for him. 3wks after I got my launch day Evo, it WS lost/stolen,and I had just switched my insurance over to best buy insurance (which doesn't cover lost/stolen, but asurion did). I tried everything on earth/Google. Even plan B, from the online market, which is designed for that exact purpose, and none of it worked.
Ended up having to replace it
at full cost for 600$.
Good luck.
Sent from my EVO using xda premium
---------- Post added at 11:30 AM ---------- Previous post was at 11:28 AM ----------
Edot : if on a family plan, you can go to sprint.com/family locater and at least get GPS coordinates, which is better than any market apps did for me.
Sent from my EVO using xda premium
There's also an app called "Plan B". Worth looking into.
He stated that he already tried 'plan b'.
Have him try Android lost. It's free and has the ability to install and activate after the phone is already gone / lost / stolen, which sounds like your case.
Sent from my EVO using xda premium
What about Lookout?
Thanks for the replies guys ill look into what u guys suggested when I get home.
Also what if they deleted the Google account that the phone is linked to the phone ? would I be able to install the apps?
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No
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HTC has built in tracking
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Don't mean to go negative here, but if it is lost its gone till he finds it because by now the battery is dead. If it was stolen or found like others have said, the Google account is probably already changed. The only hope if it still has battery is the Sprint family locator since I believe it uses ESN or phone number to track not Google account.
I recently purchased an HTC one max, after making sure it was for the sprint network and verified the esn was clean and clear. After trying to activate it via built in program.... No luck. I kept getting an error code saying I need to call sprint directly. I called sprint and after talking to a few different reps, one finally had an answer on why I can't activate the phone. I was told that the phones
wi-max id was not in there system, and they needed to do a "click it ticket". Does anyone know if there is a way around this, or a fix to get this $600 dollar paper weight on the network? Please let me know, and thank you in advance.
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why cant you just take it back to Sprint, and have them fix/replace it?
Because they are trying to pawn it off on HTC because they are retards and can't figure it out lol
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