Related
Ok first I have to say that I haven't tried to unlock my bootloader and have no idea on how to check if they put a magical dev bootloader on it. With considering statistical odds and the Univerise as I whole I'm going to guess they just updated my phone.
The problem with the phone is that one side of the screen appeared to start lifting up and at that time it started to have a problem taking touch input. Pressing on that corner would temporarily fix it but finally I decided to send it into repair a couple weeks ago. I had never unlocked the phone so to prep it I wiped and flashed 198_7 to send it back to stock and set it in. Today I got it back with 254_13 and to say the least I was frackin pissed off. So I got on chat and expressed my feelings. The following is the log, all names have be changed, most responses from the rep took about 10 minutes to get.
SupportRep: Hi, my name is SupportRep. How may I help you?
MinceMan: I sent my photon in for repair and it was sent back to me with something else broken
SupportRep: I do apologize for that inconvenience. I will do my best to help you with that today.
SupportRep: What part of the phone that was broken?
MinceMan: You've put a non-unlockable bootloader on the phone.
MinceMan: I would like the information to roll back my photon, which I own and bought with my own money, to the previous bootloader.
MinceMan: An sbf that I can flash through RSD would be best.
SupportRep: I do apologize but if you will going to root your device, that will automatically void the warranty of your phone.
MinceMan: I
MinceMan: I'm fine with that now that it's repaired and my warranty is over in a month.
MinceMan: I just want the ability to put different firmware on it. An ability that I had until I set in my photon for repair because of a factory defect.
SupportRep: If that is the case, we recommend you to send in the phone for re-evaluation and possible repair.
SupportRep: You can put a note that the phone was not totally repaired.
MinceMan: I don't like sending it in for something that a technician/you can help me fix on my own, I've already been without my phone for a week. that's not only $5 in shipping and handling already but $25 that I'm paying on contact without my phone. Now your asking me to part with it for another week or two. How am I going to be reimbursed for this?
MinceMan: It's an easy fix. All I need is the sbf.
SupportRep: If that would be the case, I am going to escalate your case to our Repair escalation team department for further assistance.
MinceMan: Thank you.
SupportRep: Please provide me your contact number MinceMan.
MinceMan: 5555555555
SupportRep: Thank you.
SupportRep: Our repair escalation team will going to contact you within the next 24 - 48 hours. Please keep your line open so they can contact you easily. No worries, they will going to take care of your concern to get it resolved.
MinceMan: I maybe busy when they call. Will they give me a call back number or try multiple times?
SupportRep: What is the most convenient time that we can contact you MinceMan?
MinceMan: 10am-11pm and 2-10pm for tomorrow. After tomorrow anytime works.
SupportRep: Okay. Noted.
SupportRep: Please keep your line open. No worries, we will take care of your concern MinceMan.
SupportRep: Would there be anything else that I can assist you with aside from this?
MinceMan: No, thank you.
Click to expand...
Click to collapse
I highly doubt this will go anywhere but I have to try. To be honest if they don't fix this for me I won't buy moto again cause they just push me over the edge, but I should have seen it coming. I'll be updating with my expedition into this territory. If anyone has any phone numbers or emails that I could contact that could help I will do it. I'm trying to raise hell here and the worst that will happen is I get tagged by a company that I'll never buy from again.
Interesting! And funny! Kinda curious how this will turn out although I think I already know. Lol
Sent from my Mo Pho on the Now Network!
I'd love to see how this plays out. Be persistant and cool. You never know, they might end up giving us the key to unlocking the 2.35 bootloader.
Sent from my Magical mopho using xda premium
interesting
Any update on this yet?
Sent from my MB855 using xda app-developers app
So Motorola has not called me back, not a huge surprise! I haven't been able to pull myself away from the Olympics this week and I'm going on a trip this weekend. When I get back early next week I'll get back to hounding them. I swear I'm not going to drop this!
Modo-mopho said:
Any update on this yet?
Sent from my MB855 using xda app-developers app
Click to expand...
Click to collapse
wait, so you void your warrenty then expect them to fix your issue? i dont think you know how warrentys work.
i had this chevy cavalier, brand new, i put in a Z24 engine in it( tho is was a standard 4c engine to start) then when i tried to get them to fix the issue's they told me i violated my warrenty and it was no longer covered... thats just how it works. you cant do that and expect to get them to accept responsability for something... -_-
heldunder said:
wait, so you void your warrenty then expect them to fix your issue? i dont think you know how warrentys work.
i had this chevy cavalier, brand new, i put in a Z24 engine in it( tho is was a standard 4c engine to start) then when i tried to get them to fix the issue's they told me i violated my warrenty and it was no longer covered... thats just how it works. you cant do that and expect to get them to accept responsability for something... -_-
Click to expand...
Click to collapse
Lmao
Sent from my MB855 using xda premium
MinceMan said:
So Motorola has not called me back, not a huge surprise! I haven't been able to pull myself away from the Olympics this week and I'm going on a trip this weekend. When I get back early next week I'll get back to hounding them. I swear I'm not going to drop this!
Click to expand...
Click to collapse
Try Sprint... This is what I came up with
Russel: Thanks for moving the chat window.
Russel: Thank you for contacting Sprint. While I access your account information, can you please provide more details about why you're chatting with us today?
Customer: I recently took my photon in as it was unable to boot. today I received my replacement, but it now has an non unlockable bootloader.. I am a developer and need to be able to have it unlocked for development and testing
Customer: I am extremely dissatisfied about this major inconvenience as development is my primary means of income
Customer: so without being able to develop on this phone, I am stuck with no way to work
Russel: Thank you for sharing additional details. Please give me a moment while I research that for you.
Customer: alright
Customer: the Photon ships with 2.3.4 firmware, and an update was made by an employee to 2.3.5 which restricts the bootloader
Russel: I'm still researching the information for you. Thanks for your patience.
Customer: not a problem
Russel: Thanks.
Russel: Please switch off your phone.
Customer: ok
Customer: its off
Russel: Thanks.
Russel: I have refreshed the phone.
Russel: Please turn it on and try to use it.
Customer: it still has the 2.3.5
Customer: I was in chat with motorola about this, and they said that the only thing to do would be to exchange it for one with 2.3.4, but i would have to do it thru sprint
Russel: I understand that. I would suggest you to visit our Sprint repair center with your phone. We will fix this issue or will replace the phone for you.
Customer: I just got the replacement thru there
Customer: and the software was updated to 2.3.5
Customer: hindrances like this are making me consider switching to a carrier that is not so restrictive on their phones, this is ridiculous
Russel K: I want to inform you that your phone is under warranty, you can get the phone replacement. When you go to the store, please tell them to give you 2.3.4 this time.
Customer: okay
Customer: that is what I asked for today, but was still updated
Russel K: I understand your concern and apologize for the inconvenience.
Russel K: Jordan, all the manufacture replacements handled at our Sprint repair center.
Russel K: I assure you that we will fix your issue. Please visit there to get this done.
Customer: okay.
Customer: can you tell me the closest one to xxxxx?
Russel K: The only repair center is in xxxxxxxxxxxxx
Russel K: Please visit there. We will handle this issue there as well.
Customer: Are you sure they will exchange it for one?
Russel K: Please do not worry about this.
Russel K: I will notate it into your account notes. Please go there, we will fix it.
Customer: alright, thanks
Russel K: You are welcome.
Russel K: Is there anything else I can assist you with today?
Customer: No, not at this time, thanks
So you get a new phone?
Sent from my Kitchen Sync'ed MoPho!
Not yet, but I will try and see what I find out
Sent from my MB855 using xda app-developers app
TheChronicDroid said:
So you get a new phone?
Sent from my Kitchen Sync'ed MoPho!
Click to expand...
Click to collapse
Lmao
Sent from my MB855 using xda premium
heldunder said:
wait, so you void your warrenty then expect them to fix your issue? i dont think you know how warrentys work.
i had this chevy cavalier, brand new, i put in a Z24 engine in it( tho is was a standard 4c engine to start) then when i tried to get them to fix the issue's they told me i violated my warrenty and it was no longer covered... thats just how it works. you cant do that and expect to get them to accept responsability for something... -_-
Click to expand...
Click to collapse
Nope I never voided my warranty. They took away my ability to void my warranty after I purchased the phone and I want that ability back. They can't tell me whether or not I can void my warranty on a device I purchased and own, that's my own choice!
I've been contacted by Motorola about this. Hopefully I'll have an update about it early next week.
jordan.nave said:
Not yet, but I will try and see what I find out
Sent from my MB855 using xda app-developers app
Click to expand...
Click to collapse
I'm really interested in this. Let us know if your successful! And if anyone else has been through this post your chat logs up here for us to have a look.
I just got a Photon back from Motorola repair. I sent it in with 154_MR-1 and got it back with 245_13. Haven't contacted them yet but would consider recommendations on how I should proceed.
Sent from my DROID RAZR using Tapatalk 2
HemRoyd said:
I just got a Photon back from Motorola repair. I sent it in with 154_MR-1 and got it back with 245_13. Haven't contacted them yet but would consider recommendations on how I should proceed.
Sent from my DROID RAZR using Tapatalk 2
Click to expand...
Click to collapse
I would say try the same thing as the post above with calls to either Sprint or Motorola or both and go from there.
MinceMan said:
Nope I never voided my warranty. They took away my ability to void my warranty after I purchased the phone and I want that ability back. They can't tell me whether or not I can void my warranty on a device I purchased and own, that's my own choice!
I've been contacted by Motorola about this. Hopefully I'll have an update about it early next week.
I'm really interested in this. Let us know if your successful! And if anyone else has been through this post your chat logs up here for us to have a look.
Click to expand...
Click to collapse
how DIDN'T you void your warranty? and yes they can no longer honor the warranty if the terms of the warranty are voided... you don't service the car in the way set forth in the warranty, you are no longer covered under said warranty. how is this soo hard to understand. it's the same in EVERY industry...
you're right, they cant tell you that you CANT void your warranty, but if you void the warranty, than they no longer have an legal obligation to fix or replace it. that's why every custom recovery thread, they tell you that it will void your warranty, and no longer be covered under it...
Update : went to Sprint, and got a replacement in the mail.. Refurb with the OTA it... Been contacting Sprint trying to get a new replacement, but so far to no avail
Sent from my MB855 using xda app-developers app
---------- Post added at 03:11 PM ---------- Previous post was at 02:59 PM ----------
heldunder said:
how DIDN'T you void your warranty? and yes they can no longer honor the warranty if the terms of the warranty are voided... you don't service the car in the way set forth in the warranty, you are no longer covered under said warranty. how is this soo hard to understand. it's the same in EVERY industry...
you're right, they cant tell you that you CANT void your warranty, but if you void the warranty, than they no longer have an legal obligation to fix or replace it. that's why every custom recovery thread, they tell you that it will void your warranty, and no longer be covered under it...
Click to expand...
Click to collapse
Ever hear of the Magnuson–Moss Warranty Act? Maybe you should look into it before spewing your beliefs
Sent from my MB855 using xda app-developers app
He didn't void the warranty because he hadn't rooted or unlocked his phone! He just feels that they should not be able to lock his phone down to prevent him from being able to do those things if he so feels because it is HIS phone, not Motorola's! Like if you buy a car and the manufacturer makes it so that you can't install an air intake under the hood. Even though you know it may void warranty you still have the ability to do it if you want, thats all he (and the rest of us) is asking for!
jeremy3572 said:
He didn't void the warranty because he hadn't rooted or unlocked his phone!
Click to expand...
Click to collapse
That's what I'm sayin!
Ok update:
When I called in they told me that I already talked to them and was told to send it in. I had not talked to them before and they also didn't know what was wrong with the phone. They thought that the screen was still broken. Understandable with how I was phrasing the problem before and I don't think that rep knew what I was talking about. I updated them on the problem about the new bootloader. The rep put me on hold and did research for five minutes and got back to me. As I was talking I tried to take notes as best as I could. This is a lot more paraphrasing and a lot less quotes, the conversation was also a lot longer. I'm trying to give the highlights and tell it is as best as I can.
Rep: "Why would you want to change the firmware?"
MinceMan: "I am an app developer and don't have the money to spend buying different phones for every version of android, which seems to come out every couple of months. I also need to be able to roll forward and back on the versions at will to be able to develop for them."
Rep: "Our policy is to update to the lastest version of the firmware when we get it in for repair. There's no way to change that policy. You can send it in but they will not bring it back to the previous version as that is against our policy."
MinceMan: "So I send it in and you send it back to me with less functionality then what I bought it with. I just want that functionality back."
Rep: "Our policy is to bring it to the lastest firmware version."
MinceMan: "Can I get an sbf which I can flash through RSD lite that will let me roll it back?"
Rep: "No, our policy is only to bring devices to their current versions."
MinceMan: "So there is no body that will help me. There's nothing we can do here? That's it."
Rep: "It's our policy."
MinceMan: "You're losing a customer here, I won't be buying motorola again."
Rep: "I'm sorry."
MinceMan: "I'm sorry? That's it? Could I get an sbf that will unlock the new bootloader. I know guys have that."
Rep: (Tone changes from nice to aggressiveness) "Sir that is for internal use only."
MinceMan: "That's it?"
Rep: "Ok thank you for calling Motorola." Click.
Click to expand...
Click to collapse
So um... confirmation that the sbf exists right!? (*cough* not really) I could try calling in again with the same case number but it's flagged for sure at this point in time. Also if someone here is good at social engineering they could give it a try but I doubt you could ever get to someone with access to those files in the first place. *prodding/challenge*
I can and will be trying Sprint but if I'm going to get a refurb I would rather it be an epic touch at this point:crying:
P.S.
If your from moto and have access, do the right thing and I promise we'll keep it anonymous. I just want to get this fixed and be a happy customer again.
MinceMan said:
That's what I'm sayin!
Ok update:
When I called in they told me that I already talked to them and was told to send it in. I had not talked to them before and they also didn't know what was wrong with the phone. They thought that the screen was still broken. Understandable with how I was phrasing the problem before and I don't think that rep knew what I was talking about. I updated them on the problem about the new bootloader. The rep put me on hold and did research for five minutes and got back to me. As I was talking I tried to take notes as best as I could. This is a lot more paraphrasing and a lot less quotes, the conversation was also a lot longer. I'm trying to give the highlights and tell it is as best as I can.
So um... confirmation that the sbf exists right!? (*cough* not really) I could try calling in again with the same case number but it's flagged for sure at this point in time. Also if someone here is good at social engineering they could give it a try but I doubt you could ever get to someone with access to those files in the first place. *prodding/challenge*
I can and will be trying Sprint but if I'm going to get a refurb I would rather it be an epic touch at this point:crying:
P.S.
If your from moto and have access, do the right thing and I promise we'll keep it anonymous. I just want to get this fixed and be a happy customer again.
Click to expand...
Click to collapse
I would continue escalating the issue both with Motorola and with Sprint. Every time you are told no, ask for a manager or supervisor and plead your case. Also, email Dan Hesse's office (dan at sprint dot com) and tell your story. You have a very valid complaint/issue and you should keep taking it up the ladder until you get a satisfactory result.
You are not asking for anything outlandish, just a device with the previous version loaded or the sbf to unlock your current device.
Good luck and keep fighting the good fight
I just got my note back from Samsung this past Thursday. I just flashed it with Liquid Jelly Bean and the newest Gapps. It won't reboot but when I hook it up to my computer one drive in Windows Explorer goes on & off repeatedly. I do think it has life but there is no video, sound or vibrations? Can I handle this or will it need service again? Thank you in advance for any help given!
Personally I think you should man up and send it to Jtag. I assume since you sent it to Samsung, that you have one fraudulent claim already. Why would it be the fault of the manufacturer that you bricked your phone (twice)?
Take responsibility for your actions. And if not, please don't post about it.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
They had to replace a component in it last time. it may not been fully my fault. May be a weak in it.
But this time?
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
I got it by email today. So, I thought it was up to date.
This is what mean
http://www.android.gs/install-liqui...ng-galaxy-note-i717-android-4-1-2-jelly-bean/
I clicked the download link in that article and it started downloading the d2ATT version which is the galaxy s3. Sounds to me like that article has some very wrong links that will brick a phone and require JTAG
I know. I wish I had noticed
So there is no question ... You take reasonability ... Send to jtag this time ... Learn your lesson ... Read better from now on. Right?
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Would it be safe to say, that 99% of device bricks are user error?
And the other 1% either bad files or hardware failure ?
I think so, and wholly agree that if you make a mistake and damage your device, then take responsibility and pay to repair the mistake.
Making another party (Samsung) pay for the mistake just drives up the cost of new devices for everyone.
This device is nearly a year old (ancient by device standards) yet the retail price is still $500.00.
Personally, I already paid for mine, and I really don't want to pay for device repairs that I didn't cause, due too people not doing the research they should have when I buy another one.
Now I get it, and I'm not a heartless azzhat, but if your gonna lie, don't advertise it here....g
I'll add one last thing .. If your going to screw around with a device that is this expensive, don't trust a link from an email. Do some research. Come to xda ... Ask questions if needed, read all you can, and read some more. How many junk emails did you delete today alone?
This is 99.9% your fault. Send it to Jtag ... Take your lumps. LEARN. Accept that it's not Samsung that failed. I for one will think more highly of you.
When you get your phone back ... Before anything else ... Go here:
http://forum.xda-developers.com/showthread.php?p=35779641
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Sell it and get a Jitterbug.
rangercaptain said:
Sell it and get a Jitterbug.
Click to expand...
Click to collapse
In your worst nightmares. I'm buying a Note 2 as soon as I get the tax refund. Then I'll sell this one. It'll be working well by then.
sholsten said:
In your worst nightmares. I'm buying a Note 2 as soon as I get the tax refund. Then I'll sell this one. It'll be working well by then.
Click to expand...
Click to collapse
I'll go ahead and warn Samsung and att your that coming.
Sent from the Bacon Pope's Galaxy Note 2
cwhitney24 said:
I'll go ahead and warn Samsung and att your that coming.
Sent from the Bacon Pope's Galaxy Note 2
Click to expand...
Click to collapse
Whatever turns you on. Just remember when you dig one grave you better dig another one. I can't see the problem of exercising my rights to warranty. Sorry y'all are all Scrooges. Why should it bother you how I do it. Whatever u chose to do wouldn't cause me to harass you.
But still in my Christian heart. I wish all of you a very blessed Merry Christmas and a prosperous New Year!!!!
In your lying thieving Christian heart.
you are committing a crime. You void the warranty by just rooting it, you tired to install a custom os, and failed. The only right you're exercising is your right to commit fraud...again.
It's your fault your phone doesn't work now.
Why should we, the modding community as a whole start to jump through hoops to get access to our own devices because manufacturers and carriers want to lock down devices because people are stealing from them?
That's the main reason why New devices are so expensive and Verizon forces locked boot loaders... which has set a precedent, and if this continues I see other carriers following suit.
OK guys point well made.
OP,
You already used your warrenty on something that could have been a device defect or an issue caused by something you did that caused the part to fail. Either way this time was fully your doing. What you plan to do is a big problem and is not condoned by this site. Man up and get it fixed yourself.
Lets leave religion where it belongs and this site is not it.
Thread closed
Batcom2
Hi I purchsed a galaxy note from ebay and the screen is dead on it. The phone has warranty on it. I bought the device from the seller and he told he has purchased this device in June 2012. Since I purchased this device, can I call samsung service and say the screen is dead. No water damage or flash. It has stock ROM. I am thinking this is a mother board issue. Will I be able to say this device is owned by me and get a free replacement?Do I need to produce the bill or any other information?Will samsung ask any other information?
Just call Samsung and tell them you are the second owner. The warranty is on the phone, not the owner.
Please don't post anything else on xda about this if you bought the phone with the goal of tricking Samsung (fraud).
rangercaptain said:
Just call Samsung and tell them you are the second owner. The warranty is on the phone, not the owner.
Please don't post anything else on xda about this if you bought the phone with the goal of tricking Samsung (fraud).
Click to expand...
Click to collapse
I don't want to do any fraud. But want to know if samsung asks for any sales receipt or comparable proof of sale showing the original date of purchase.
I think you're pretty safe claiming the warranty, because this model isn't a year old yet. Just call Samsung repair center. You can google that. Several members have said it was quick and painless.
rangercaptain said:
Just call Samsung and tell them you are the second owner. The warranty is on the phone, not the owner.
XDA is no longer worth my time.
Click to expand...
Click to collapse
TimOster said:
Where the hell do you see anything about him trying to defraud anyone. Pull in the reins there cowboy!
I think the moderators can do a fine job of policing without you calling people criminals.
Click to expand...
Click to collapse
I don't see where rangercaptain called anybody a criminal. His post was helpful and polite with good advice, unlike your post.
TimOster said:
Where the hell do you see anything about him trying to defraud anyone. Pull in the reins there cowboy!
I think the moderators can do a fine job of policing without you calling people criminals.
Click to expand...
Click to collapse
I can see where it might sound like he was accusing people of fraud, but
to me I think his point is valid in that he was being helpful but making sure everything was on the up and up. I did read the OP in such a way that it sounds like it was purchased knowing the screen was bad because if I had got a note with a dead screen from eBay, assuming it was unknown to me when I purchased it, I'd probably take it up with the seller. But if the OP bought it full well knowing the screen was bad in the hopes in getting Samsung to fix it, it could seem a little fishy. Just my take on it.
Agoattamer said:
I don't see where rangercaptain called anybody a criminal. His post was helpful and polite with good advice, unlike your post.
Click to expand...
Click to collapse
Agreed, ranger did what most of us would have done.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
TimOster said:
Where the hell do you see anything about him trying to defraud anyone. Pull in the reins there cowboy!
I think the moderators can do a fine job of policing without you calling people criminals.
Click to expand...
Click to collapse
Wow. I've seen some people go off half cocked before, but you need to get a grip. You are so off base with your accusation about what Ranger said that it is laughable. Take a look at all of this posts, and I mean all of them. He is uniformly polite and helpful and he has orders of magnitude more posts than you do to demonstrate his helpfulness.
I would suggest that you rein it in cowboy and perhaps drink less coffee or whatever stimulant you drank before posting.
The OP PM'd me for more discussion, so I'm sure I didn't offend him.
Good work ranger ...as always...g
now the Note won't even turn on or go into download mode or do anything at all. I made a total noobie mistake and now the Note is bricked. I guess there's a first time for everything, never bricked a phone before in my life. I did some search and I hear there's a thingamajiggie called "Samsung debrick jig?" I guess I need to try it, got nothing to lose at this point. Any suggestions?:crying::crying:
jamesc760 said:
now the Note won't even turn on or go into download mode or do anything at all. I made a total noobie mistake and now the Note is bricked. I guess there's a first time for everything, never bricked a phone before in my life. I did some search and I hear there's a thingamajiggie called "Samsung debrick jig?" I guess I need to try it, got nothing to lose at this point. Any suggestions?:crying::crying:
Click to expand...
Click to collapse
If your under warranty you could get ahold of Samsung and see about sending it in for repair. Turn around time is roughly 3 weeks. I doubt that a "jig" is going to work (from my previous experience.) You could send it out to get it JTAG repaired. Which is more probably what your thinking of. Either way your looking at between a couple days to a couple weeks to get it fixed.
If your sending it in to Samsung, you could tell them that you were installing an app, and then the phone turned off and wouldn't turn on or anything.
You need to pay up for the mistake and get jtag. It's going to cost you about 50 bucks. Sending it to Samsung is considered fraud since this is not a warranty issue but user error
Sent from my SAMSUNG-SGH-I717 using xda premium
rquiett said:
You need to pay up for the mistake and get jtag. It's going to cost you about 50 bucks. Sending it to Samsung is considered fraud since this is not a warranty issue but user error
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Agreed. And returning it for warranty should not even be suggested here on xda. Once rooted the warranty is void.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
www.mobiletechvideos.com website will be your solution. And fifty dollars.
I guess you ignored my advice to educate yourself. You're getting off cheap. Slow down.
thanks guys, I've ordered a repair service with Josh Groce at MTV as mentioned in posts above, paid $50 through Google Wallet (you can also pay through Paypal but they are evil), now I just need to find a postal office near me.
Just to make it clear, I never said I was going to return it to Samsung for warranty repair. I didn't know Sammy offered a 2-year warranty on their consumer mobile products, you learn new things everyday especially on XDA!!! (sarcasm)
It shows there are two kinds of people here: one group wants to really help people in need to the greatest extent including legal and possibly illegal means, the other group just wants to sit on their asses and go "I told you so, you should be more careful and do research first"
I did my basic research, including asking newb questions on xda. Based on what you guys said, I bought an i717 instead of the t-mobile version. Because I was carrying out a research, I had dozens of tabs on open on Firefox, and that's a contributing factor as to why I mistakenly flashed an international kernel on my at&t note.
Before you jump in, fingers waggin, saying useless things like "do search," please realize that an older device like the original note can have a long and sordid history of development. I was overwhelmed by the variety of "guides" and "howtos" and questions and answers when I first started reading about the Samsung Galaxy Note. Please be kind to semi-newbs like me, we are the silent majority here. (ranting)
One more rant before I go back to sleep (it's 6:25am here in rainy Southern California),
kernel developers should NOT be allowed to name their kernels "UNIVERSAL" I was suckered in to flash a "UNIVERSAL" kernel on my ATT Note I717. That UNIVERSAL kernel was only for International Note N7000.
I know, I should've known better. Well, a lesson learned, and as someone said above, it only cost $50.
If you are referring to me in your rant, I never even referred to you in my post. I pointed out that the posted suggestion above to return to Samsung for warranty was not only fraud .. But also against xda rules to be talking about. As for the post I agreed with ... If you've been reading around here lately you know there has been a rash of "help I've bricked my phone"threads lately. Some were due to a bad link to a rom outside xda. For some reason ... a lot of users here think that Samsung should replace under warranty for their mistakes. It's not the case. Simple fact is ... once you root the phone you have no warranty. That said, I believe that there is a grey area ... a know hardware failure ..I think it is fine to revert to stock to warranty.
I'm glad you've worked you issue out and wish you luck in the future. But instead of going on a rant to people who you may need help from in the future ... ... Just saying .. don't burn any bridges.
Have a good weekend
Edit:
In rereading ... I really don't think anyone was that harsh. Some of these have gotten quite ugly.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Allright, got some needed sleep, got up and went to the post office to mail off my bricked Note to [email protected] in Texas. Priority mail to Texas from Southern Cal cost about $6 plus insurance cost $4, so all told about U$10 to mail my Note (sans batt, back cover, stylus, sim card and sdcard). According to the MobileTechVideo site, it will take about 4 business for Josh to repair it. So I'm looking at about 2 weeks before I can get mine back. Kinda wishing that I had sprung for express service for another $15-20.
I'm now regretting the rants I spewed out earlier. However, I believe I made a couple of valid observations. I am grateful to those who pointed out the jtag repair, specifically sending it for repair to mobiletechvideo. I know I can attempt the repair myself but for $50 it's well worth it for me to let a seasoned pro handle it.
One of my pet peeves is the "I am holier than you" attitude, you know the kind who goes around saying "I told you to research, make a backup nandroid, do md5 hash check on ALL your downloads, etc..." You know what, things have happened and now you're holding a brick in your hand due to whatever you did. No sense in kicking a man when he's down. How can you call it a help? And to those of you who clicked on the Thanks button to these kind of people, you know who you are, Fie on You!!!
To Bubbajoe,
Cool, I didn't mean to refer you or anyone else in my regrettable rants in my previous posts. I thought I needed to clarify that I never thought sending my bricked note to Samsung for warranty repair was an option. Thanks for pointing out that it would've constituted a fraud, had I done it. Having said that, now that the cat is out of the bag, I now know I have an option. I am sure other people who read this thread have now seen the option of sending it back to Samsung for repair under warranty. I don't want to judge people, what they do with their stuff is their private matter, I can only hope that you would do the right thing. I believe in karma, what goes around, comes around. If you gloat over other people's misfortune, your turn will come.
It seemed harsh to me. I was down and instead of helping me get up, some people were taunting and kicking me: "I told you so," "you didn't take my advice," "why didn't you read", etc, etc, etc... Do you call these advice "help" that deserved to be thanked???
From just reading the title your gonna need jtag. Its like $50-$60
Sent from my SAMSUNG-SGH-I717 using xda premium
jamesc760 said:
Allright, got some needed sleep, got up and went to the post office to mail off my bricked Note to [email protected] in Texas. Priority mail to Texas from Southern Cal cost about $6 plus insurance cost $4, so all told about U$10 to mail my Note (sans batt, back cover, stylus, sim card and sdcard). According to the MobileTechVideo site, it will take about 4 business for Josh to repair it. So I'm looking at about 2 weeks before I can get mine back. Kinda wishing that I had sprung for express service for another $15-20.
I'm now regretting the rants I spewed out earlier. However, I believe I made a couple of valid observations. I am grateful to those who pointed out the jtag repair, specifically sending it for repair to mobiletechvideo. I know I can attempt the repair myself but for $50 it's well worth it for me to let a seasoned pro handle it.
One of my pet peeves is the "I am holier than you" attitude, you know the kind who goes around saying "I told you to research, make a backup nandroid, do md5 hash check on ALL your downloads, etc..." You know what, things have happened and now you're holding a brick in your hand due to whatever you did. No sense in kicking a man when he's down. How can you call it a help? And to those of you who clicked on the Thanks button to these kind of people, you know who you are, Fie on You!!!
Click to expand...
Click to collapse
Sir if your rant was directed at me I never said you were implying you were going to send it to samsung. I was only pointing out that that advice that someone else mentioned was not a good idea.
I am glad that you got in touch with mobiletechvideos to get it repaired. He has helped many people out with hard bricks around here. As for doing the repair yourself you need a riff box to do jtag and the cost of that is a lot more than what you ended up paying for Josh to do the service.
Hope to see you back up in running around here soon.
Bubbajoe40356 said:
Agreed. And returning it for warranty should not even be suggested here on xda. Once rooted the warranty is void.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
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Click to collapse
That statement bothers me considering they posted an article regarding rooting in July.
http://www.xda-developers.com/xda-tv-2/your-warranty-is-not-void-xda-tv/
You saying they should make a retraction?
He flashed a kernel for a completely different phone. You don't need root privileges to do that. So, no, this doesn't contradict the xda position.
Buy a new gasoline fueled car, then go and put diesel fuel in it and destroy the engine. No dealer will cover that error under a warranty. You pay for your mistake and learn to double check next time.
Why is this thread still running? The op has his issue handled. Now it's just turning into a debate thread.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
MoJoe277 said:
Why is this thread still running? The op has his issue handled. Now it's just turning into a debate thread.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
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Click to collapse
That's debatable
We've never had a debate thread.
Yeh....
We certainly don't need another heated thread.
Losing a great developer this week should be enough anger to tide us over don't you think ?
OP ....we have great people here, always doing their best to give back.
And once again, they "ALL" did ....IMHO ....
Bricking sucks, but thank goodness we have an out, unlike the old days where a guy just throws the phone in the trash and starts over.
Those guys down south do a fantastic job keeping us fixed up and going again.
It'll come back running like new...
Happy flashing ....g
---------- Post added at 08:25 PM ---------- Previous post was at 08:23 PM ----------
rangercaptain said:
We've never had a debate thread.
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And if we did, we'd likely never get to have one again ....LOL ...g
Shirokishi said:
That statement bothers me considering they posted an article regarding rooting in July.
http://www.xda-developers.com/xda-tv-2/your-warranty-is-not-void-xda-tv/
You saying they should make a retraction?
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Click to collapse
While I highly respect Adam's opinion .. If you look at the attached post, you can see the statement copied directly from the Samsung website. Adam may be right ... Maybe not... But since it's Samsung we would be dealing with .. I would say the statement I made holds true. I'm not willing to fight my way to the supreme court to find out. If you are .. Let me know how it turns out. Also if you can gain root privileges without modifying or altering the electric circuitry .. Let me know that as well. Here's the link:
http://forum.xda-developers.com/showthread.php?p=36727175
As far as xda .. If the official opinion is that rooting doesn't void the warranty .. I have to wonder ... If we do have a rooted user .. Say with a hardware issue that wants to claim warranty .. why are we not seeing everyone post that it's no problem .. Just send it back rooted. We see responses on how to unroot to claim warranty. Why bother? Why aren't the mods closing these threads stating that the unrooting is not needed? Additionally if I'm denied warranty, I'd venture to say that xda would not replace my phone or help me hire an attorney to fright Samsung.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Mods, please lock this thread, close it, or do whatever you have to do to stop people from posting to it anymore. It has degenerated into something that's so far removed from the original intent of the OP, namely me. The issue has been handled. No more replies should be accepted. Thank you!
hi everyone! I am seeking your expertise as I came upon this forum trying to help my son fix his phone. He's only 11 years old- but as we call him at home our "tech guy". He got a brand new HTC One M8 yesterday and 3 hours later - the phone was "bricked" as I have been told. Apparently, (these are his words) he "unlocked the bootloader using HTCdev, then flashed twrp, then flashed supersu.zip.
I have no idea what any of that means but apparently he did something wrong because his phone is not working and we don't know how to fix it. If you have any compassion for a frustrated Mom who's trying not to be angry with her son -- I would appreciate any advice you can give on how to fix this.
I have attached a picture of what the phone looks like when we turn it on. Not sure how to get picture in post.
Thanks a bunch!!
Bchgirl19 said:
hi everyone! I am seeking your expertise as I came upon this forum trying to help my son fix his phone. He's only 11 years old- but as we call him at home our "tech guy". He got a brand new HTC One M8 yesterday and 3 hours later - the phone was "bricked" as I have been told. Apparently, (these are his words) he "unlocked the bootloader using HTCdev, then flashed twrp, then flashed supersu.zip.
I have no idea what any of that means but apparently he did something wrong because his phone is not working and we don't know how to fix it. If you have any compassion for a frustrated Mom who's trying not to be angry with her son -- I would appreciate any advice you can give on how to fix this.
I have attached a picture of what the phone looks like when we turn it on. Not sure how to get picture in post.
Thanks a bunch!!
Click to expand...
Click to collapse
I'm going to venture to guess that the process will be entirely too long and tedious for someone not well versed to follow and could potential end in disaster. The phone isn't bricked since the main recovery menu pops up. I'd suggest looking on craigslist for someone locally to help you guys out. Unless someone here can offer a quick fix, i'd much rather you find someone that has experience to fix this in person. Sorry if that's not the answer you were looking for but that would probably be your best bet
Bchgirl19 said:
hi everyone! I am seeking your expertise as I came upon this forum trying to help my son fix his phone. He's only 11 years old- but as we call him at home our "tech guy". He got a brand new HTC One M8 yesterday and 3 hours later - the phone was "bricked" as I have been told. Apparently, (these are his words) he "unlocked the bootloader using HTCdev, then flashed twrp, then flashed supersu.zip.
I have no idea what any of that means but apparently he did something wrong because his phone is not working and we don't know how to fix it. If you have any compassion for a frustrated Mom who's trying not to be angry with her son -- I would appreciate any advice you can give on how to fix this.
I have attached a picture of what the phone looks like when we turn it on. Not sure how to get picture in post.
Thanks a bunch!!
Click to expand...
Click to collapse
Check your pm
UPDATE
Thank you for your responses! Much appreciated. Believe it or not - this kid fixed it all by himself. Basically (remember I am not technical) he unlocked the boot loader then flashed a ROM onto an SD card and was able to load. Don't think I worded correctly - but it's fixed and working fine. WHEW!!
I will certainly keep the info to this forum handy because something tells me that I will be visiting again with this child..................
Have a great evening!!
p.s. I typed the wrong key -- he's 12 not 11
Bchgirl19 said:
Thank you for your responses! Much appreciated. Believe it or not - this kid fixed it all by himself. Basically (remember I am not technical) he unlocked the boot loader then flashed a ROM onto an SD card and was able to load. Don't think I worded correctly - but it's fixed and working fine. WHEW!!
I will certainly keep the info to this forum handy because something tells me that I will be visiting again with this child..................
Have a great evening!!
p.s. I typed the wrong key -- he's 12 not 11
Click to expand...
Click to collapse
I started getting into ROMs your sons age. I am 15 now. I have hard bricked a Motorola Atrix 2, meaning it won't turn on at all. That's cool your son is a tech wizard too, it will do him a lot of good and a lot of bad. You should educate him about Ubuntu and let him screw with that on a PC. Much safer messing with a computer than a phone. Anyways, glad he got it working. ?
Sent from my HTC One_M8 using Tapatalk
supitsronnie said:
I started getting into ROMs your sons age. I am 15 now. I have hard bricked a Motorola Atrix 2, meaning it won't turn on at all. That's cool your son is a tech wizard too, it will do him a lot of good and a lot of bad. You should educate him about Ubuntu and let him screw with that on a PC. Much safer messing with a computer than a phone. Anyways, glad he got it working. ?
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
Me too! Im 14 now.
The M8 is my first android phone and custom roms seem to get better and better.
The phone was not "bricked", and you are using the term improperly. Your son simply did something to make the phone unable to boot into the Android operating system. This state is usually easy to recover from, as long as the proper steps are known. So that is not a brick.
Itis of course your choice whether to let your kid modify (mod) your phone in such ways. And part of the modding process is always going to involve some hiccups (for even the most experienced users) and figuring out how to fix them. So I'm glad your son figured it out.
On the other hand, both you and he should be fully aware (if not already) that modding the phone may void the warranty, and also permanent damage (a true "brick") is possible if he doesn't fully understand what he is doing. Such damage is not covered by warranty.
To the OP (original poster), please do not create multiple thread asking the same question.
Its against forum rules, and makes it super confusing for those trying to help you.
http://forum.xda-developers.com/showthread.php?t=2750602
Bchgirl19 said:
hi everyone! I am seeking your expertise as I came upon this forum trying to help my son fix his phone. He's only 11 years old- but as we call him at home our "tech guy". He got a brand new HTC One M8 yesterday and 3 hours later - the phone was "bricked" as I have been told. Apparently, (these are his words) he "unlocked the bootloader using HTCdev, then flashed twrp, then flashed supersu.zip.
I have no idea what any of that means but apparently he did something wrong because his phone is not working and we don't know how to fix it. If you have any compassion for a frustrated Mom who's trying not to be angry with her son -- I would appreciate any advice you can give on how to fix this.
I have attached a picture of what the phone looks like when we turn it on. Not sure how to get picture in post.
Thanks a bunch!!
Click to expand...
Click to collapse
You got your 11-year-old a $700 smartphone. What did you think would happen? Why in the world does a kid that young even need a smartphone?
supitsronnie said:
I started getting into ROMs your sons age. I am 15 now. I have hard bricked a Motorola Atrix 2, meaning it won't turn on at all. That's cool your son is a tech wizard too, it will do him a lot of good and a lot of bad. You should educate him about Ubuntu and let him screw with that on a PC. Much safer messing with a computer than a phone. Anyways, glad he got it working. ?
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
I agree about his technical skills being alot of good and bad! We've had our share with him-- I won't bore you with the lists. My husband is the tech guy (of course he was away on business when this happened) and he understands his quest for knowledge and how much he loves this stuff - -says it's how he learns. Hubby has given him some old laptops and ipods and he sure has fun with those!
greyhulk said:
You got your 11-year-old a $700 smartphone. What did you think would happen? Why in the world does a kid that young even need a smartphone?
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Click to collapse
I'm glad you are so concerned with my wallet! Where did you even come up with that figure of $700!? Try again!!
Bchgirl19 said:
I'm glad you are so concerned with my wallet! Where did you even come up with that figure of $700!? Try again!!
Click to expand...
Click to collapse
Oh, I'm sorry. Are you counting the on contract price? Okay. Well, throw it on the ground or drop it in a pool or give it to a child to ruin. Now go back to the store to get a replacement and see how much it costs. You also signed a contract and took on an extra monthly data plan... For a child. The fact that you have no clue how much the phone actually costs explains a lot, actually.
I'm not concerned about your wallet. You clearly have more money than sense, so rather than crying here, just go buy a replacement phone for him to ruin. While you're at it, go ahead and get him an espresso machine.
Sent from my X9006 using Tapatalk
greyhulk said:
Oh, I'm sorry. Are you counting the on contract price? Okay. Well, throw it on the ground or drop it in a pool or give it to a child to ruin. Now go back to the store to get a replacement and see how much it costs. You also signed a contract and took on an extra monthly data plan... For a child. The fact that you have no clue how much the phone actually costs explains a lot, actually.
I'm not concerned about your wallet. You clearly have more money than sense, so rather than crying here, just go buy a replacement phone for him to ruin. While you're at it, go ahead and get him an espresso machine.
Sent from my X9006 using Tapatalk
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Click to collapse
Seems like she asked a question to a problem and it was answered. I'm not sure how taking a personal shot at a newcomer to the forum accomplishes anything. Her decision to buy her son anything is hers and hers alone, why inject your opinion into it, much less insinuate that she has no sense. It comes off as aloof and petty. This doesn't seem to be in the spirit of this forum. Flame away.
johnnyutah22 said:
Seems like she asked a question to a problem and it was answered. I'm not sure how taking a personal shot at a newcomer to the forum accomplishes anything. Her decision to buy her son anything is hers and hers alone, why inject your opinion into it, much less insinuate that she has no sense. It comes off as aloof and petty. This doesn't seem to be in the spirit of this forum. Flame away.
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Click to collapse
Thanks a bunch for your support and from all of those who responded. I've visited various forums in my life and am well aware that there are always those few who just like to be mean and find power on these boards. I didn't come here asking for anyone's opinion on what I allow my children to do or how they spend their allowance - just needed some advice. Sincerely appreciate the great input that I have received.
Bchgirl19 said:
I'm glad you are so concerned with my wallet! Where did you even come up with that figure of $700!? Try again!!
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Click to collapse
The actual retail cost of the device is $639; which would also be the replacement cost of this device. The on-contract price of $199 is just a subsidized cost, which the carrier basically spreads over the length of your 2-year contract.