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Every time I reset or turn on my fone after shutting down, it will stuck at the logo boot up. It wasn't like that when I first bought the fone. Now it's getting worse and worse since the issue happens so frequently.
I have to take out the battery and put it back, then wait for about 3 to 5 mn before I turn the phone on.Then it would boot up as usual.
Is there anyone facing the same issue as I am? Any suggestion guys?
Are you experiencing excessive heat when this occurs? Also, can you give more info such as: does this happen only after recent charging or does it ever happen when the phone has been turned off for a long time? Was there any recent apps you installed or ROM changes when this started happening? Was there any potential damage done to the phone -dropped it, got it wet, or microwaved
When you say frequently, does that mean every time you restart? every other time? every five times?
Lastly, do you have any other issues/symptoms other than freezing at startup? Does the phone ever freeze during normal use?
i'd suggest you do a hard reset of your phone (hold down both vol up and vol down keys while powering on/resetting). that should fix the problem. if the problem still persists, it's probably some hardware faults.
Me too
My HD2 just started doing this too. It was fine for 7 weeks I have owned it. However, as described in this by OP, when doing soft reset would it would also get stuck on bootup logo. I'd have to remove the battery for a few minutes before it would bootup.
However, my HD2 also crashes and upon reboot then get stuck on bootup logo. It appears to crashes randomly eg not with any particular program or action.
I figured it was software issue so did hard reset. This worked fine. After hard reset the only software I loaded were Total Commander and Cookie Editor.
After Cookie Editor install I did soft reset and it got stuck on bootup logo. : (
So I did another hard reset but it hung up again upon reboot on bootup logo.
This appears to be a hardware issue. But has anyone else had same issue?
T-Mobile HD2
Stock ROM
Purchased July 6 2010 from Expansys
yes i am experiencing the same problem and i have uploded a video on youtube showing this! Yes my phone heats up when this happens..
Hi. I got this problem for quite sometime and am so used to taking out and putting back and taking out and putting back the batt.
But now I have another prob: my ringtone suddenly went soft and I now have to keep myself alert all the time to see if there's any incoming call or SMS.
I would like to do a hard reset but the question is: will it set my phone back to the stock ROM or still retain the updated version - 1.66.707.1?
Thanks in advance.
Stormrider75 said:
Hi. I got this problem for quite sometime and am so used to taking out and putting back and taking out and putting back the batt.
But now I have another prob: my ringtone suddenly went soft and I now have to keep myself alert all the time to see if there's any incoming call or SMS.
I would like to do a hard reset but the question is: will it set my phone back to the stock ROM or still retain the updated version - 1.66.707.1?
Thanks in advance.
Click to expand...
Click to collapse
It will retain whatever rom you are using
Htc Hd2 vodafone UK
HD2 issue
After some more searching it appears this is not uncommon for HD2. Its not clear to me if it is specific to T-Mobile HD2 or HD2 in general.
It appears to be a hardware issue. Although that is not 100% clear either. I find it hard to distinguish what some people report as 'freezing' which i believe is different to the issue described in this post which is 'hanging up' or 'getting stuck' on boot up screen - in my case it is the T-Mobile 'stick together' pink and white screen/logo.
(The 'freezing' issue that i believe is different to this 'getting stuck on bootup logo' issue appeared to have been resolved iwth new T-Mobile ROM - and I never experienced it on my HD2).
The resolution for getting stuck on bootup screen issue described here appears to have been to exchange HD2 (although some people exchanged up to 6 times and keep getting same issue!)
I think it is important to note that my HD2 performed fine for 7 weeks with lots of soft resets, hard resets, and lots of software installs (though no ROM reflashing) but within last week or so, start crashing randomly, then upon reboot get stuck on bootup screen/logo. This also became more frequent as time progressed. After doing hard reboot, the issue is now acute, eg it gets stuck on every reboot, and crashes more often.
This leads me to think some hardware has failed or degraded and is getting worse, maybe a connection/soldering etc?
However, is there any possibility that a ROM could 'degrade'? Can a ROM have a setting that is modifiable? (I know it is 'read only memory' but is it really?)
Anyways, love to hear from others on this issue.
Same problem here. Bought my HD2 in june. Cooked my own rom with Chucky's kitchen. Flashed different radios, hard resets, task 29 etc. Absolutely no problem. Worked fine for several weeks. But sometime it begun to freeze, auto resets, stuck at boot logo. It was getting worse. Even flashing stock rom it hungs at boot logo.
Now my HD2 is out for repair. Now waiting for returning. Hope they will change the motherboard.
several people have had their motherboards replaced and that has seemed to fix it for them. You'll probably have to fight with htc or your carrier, but should be able to get it replaced.
Hi guys. Another question:
I'm considering doing a hard reset. How do I store my messages before doing it? I can't seem to locate the folder that keeps all my messages.
TIA.
HD2 is an odd one
Thanks for replies. I really don't want to send it in .. but it will probably be the only way to resolve the issue. It will cost me courier there and back, and $20 'triage' fee .. total cost to me will be ~$100 just to have them look at it. Price of doing business I guess.
Anyways, I realized that one of my issues was that it was crashing when syncing. A little digging reveals that HTC Sense does something to all contacts when syncing first time putting a bit of html in contact notes field (weird but it is true .. its their way of reminding you bought an HTC phone?) So once I got it up and running, I disabled Sense and syncing went fine, no crashing.
(Btw, Sense also appears to do something with SMS msgs too so if you have lots it crashes on due to this reason too).
However, even with plain Jane MS today screen (eg not using Sense) it still crashed once on sync and again when listening to radio. Both times had to remove battery for few minutes before it would reboot without getting stuck at bootup logo.
But so far it seemed to be working 'better' without using Sense.
So, I re-enabled Sense to see what would happen and over a day it has crashed twice. I am going to see how it behaves for few days before sending it in as RMA repair.
Still, important point is that it was ok for 7 weeks, and then started crashing, more and more, even after hard reset, though some of issues may have been due to Sense (which is reported by many users).
It is still not a 'normal' thing for a $700 consumer device to have such erratic behaviour. So, given others have exchanged crashing handsets for new handset that has no issues points to underlying hardware issues as suggested above eg motherboard.
As comparison I also have HTC Diamond 2 which has been rock solid for 2 years of continuous use even with lots of software install, tweaking, reg hacks, etc.
Stormrider75 said:
Hi guys. Another question:
I'm considering doing a hard reset. How do I store my messages before doing it? I can't seem to locate the folder that keeps all my messages.
TIA.
Click to expand...
Click to collapse
I don't text a lot so i just hard reset without saving .. but do a quick search on on XDA for SMS backup or PIM backup .. during my searches I am sure i have seen a couple of utilities that do what you want.
genoki said:
I don't text a lot so i just hard reset without saving .. but do a quick search on on XDA for SMS backup or PIM backup .. during my searches I am sure i have seen a couple of utilities that do what you want.
Click to expand...
Click to collapse
Thanks. Btw I read before we can actually 'disable' Sense.
How do we do that?
Sense - go to Today
Go to Start - Settings
- iI you see the black HTC Settings (has 'Personalize' on top of items) then go to Menu and select 'All Settings' (this will show Windows Mobile's Settings. HTC Sense 'Settings' doesn't everything Windows Mobile Settings has or shows it differently)
- Select 'Today'
- Select the 'Items' tab in Today
- Check 'Windows Default' and click OK in top right.
This will 'swap' out HTC Sense 'today' with Windows Mobile standard Today screen and voila you will have 'disabled' HTC Sense and you are back to using Microsoft's Windows Mobile 6.5 version of Sense (not anywhere near as useful or neat-o to look at but hey they are pretty happy with it )
genoki said:
However, even with plain Jane MS today screen (eg not using Sense) it still crashed once on sync and again when listening to radio. Both times had to remove battery for few minutes before it would reboot without getting stuck at bootup logo.
But so far it seemed to be working 'better' without using Sense.
So, I re-enabled Sense to see what would happen and over a day it has crashed twice. I am going to see how it behaves for few days before sending it in as RMA repair.
Click to expand...
Click to collapse
Just by disabling Sense is not going to make it work. I had this problem with my HD2 also and without using Sense it seemed to be working (there were fewer crashes), but only for few days. My HD2 was getting worse day by day - it was not crashing only if it was not touched (it was crashing just cycling between Sense tabs or by initiating a call).
At repair center they told me (after three weeks of waiting) that the motherboard must to be changed.
Is it possible to damage it by flashing custom ROMs?
For me, this problem appeared after just one month of usage. I was flashed some custom ROMs.
Now, I have a new HD2 but I'm affraid to flash a custom ROM (at least in the near future).
I have my HD2 back. Took me 2 weeks, the repair center changed the motherboard and got an new IMEI.
Now all is working, no more stuck at bootlogo.
But i'm on stock rom (1.66) with 2.07 radio. No way to run Android with this radio. Hmm...
axman79 said:
Is it possible to damage it by flashing custom ROMs?
For me, this problem appeared after just one month of usage. I was flashed some custom ROMs.
Now, I have a new HD2 but I'm affraid to flash a custom ROM (at least in the near future).
Click to expand...
Click to collapse
I'm afraid as well to flash any custom rom now. For Android i need to HSPL and flash a 2.08 radio or greater to use it. But i'm stick on stock rom for sure.
I want to know as well if it possible to damage it by flashing customs roms ?
As i stated earlier, i flashed plenty of roms, doing task 29 etc., in the end stuck on bootlogo.
Thanks for the feedback on your repairs axman79 and Kalip. Btw, aside from courier cost there and back, did you have to pay the $30 'triage' fee or whatever they call it? Also, did they challenge your observations at all or did they just replace motherboard without question?
Yah, disabling Sense hasn't stopped my HD2 from crashing eith. Without using Sense it crashed several times while using Opera and more than a few times while syncing over the past three days. Also, it still gets stuck on reboot often, requiring battery to be removed for few minutes before rebooting.
So, guess I will send my HD2 in for RMA repair too (and wait for up to 3 weeks) and hope I get a functioning device in return.
Interesting though I didn't flash my HD2 but it went from 'good' to 'bad' in similar way that your two HD2's. From reading other posts around here on XDA and elsewhere it appears that HD2 motherboards fail with surprising frequency and for variety of reasons.
Would be nice to know if HD2 motherboards are unusually delicate and something physically breaks, or if there is some electrical operation, eg charging it on USB or unusual combination of button pushes that shorts something out?
The fact that battery has to be removed for few minutes in order to get thing to reboot hints that something requires charge to dissipate eg a component somehow 'locks up' which causes crash, and needs to be discharged by removing battery?
genoki said:
Thanks for the feedback on your repairs axman79 and Kalip. Btw, aside from courier cost there and back, did you have to pay the $30 'triage' fee or whatever they call it? Also, did they challenge your observations at all or did they just replace motherboard without question?
Click to expand...
Click to collapse
Was flashing stock rom with stock SPL, was at the shop where i bought it and they send it. I told them it stucks at bootlogo. Repair center changed motherboard without any question. Cost me nothing.
genoki said:
Also, it still gets stuck on reboot often, requiring battery to be removed for few minutes before rebooting.
Click to expand...
Click to collapse
Ja ja, same here.
genoki said:
So, guess I will send my HD2 in for RMA repair too (and wait for up to 3 weeks) and hope I get a functioning device in return.
Click to expand...
Click to collapse
Yes you will, but dont forget to flash back stock rom regarding SPL !
genoki said:
Interesting though I didn't flash my HD2 but it went from 'good' to 'bad' in similar way that your two HD2's. From reading other posts around here on XDA and elsewhere it appears that HD2 motherboards fail with surprising frequency and for variety of reasons.
Would be nice to know if HD2 motherboards are unusually delicate and something physically breaks, or if there is some electrical operation, eg charging it on USB or unusual combination of button pushes that shorts something out?
The fact that battery has to be removed for few minutes in order to get thing to reboot hints that something requires charge to dissipate eg a component somehow 'locks up' which causes crash, and needs to be discharged by removing battery?
Click to expand...
Click to collapse
I want to know as well !
hey guys. I am so glad I found this post! I have exact same issues ith my HD2, it's driving me nuts.
I kept sort of log and described my problems in this post: http://forum.xda-developers.com/showthread.php?t=712729
I think I have to send my HD2 for replacement or repair.
Can you please tell me how can I get my phone fixed/replaced?
I got the US T-Mobile version, but I don't have account in T-Mobile. Can I deal directly with HTC? Where do I have to call to get RMA number etc.
I would greatly appreciate your help!
KML
Hello all,
I have an HTC HD2 W6.5.
My email (gmail) send/receive status has been stuck on "disconnecting" for two days and I believe it is sucking my battery dry within 12 hours. I have taken the battery out, removed gmail from the phone and reinstalled it. The same problem occurs once it attempts to receive mail.
Possibly unrelated but happening since the email problem, the screen will not turn on right away when I hit the red disconnect button. I am missing phone calls because of this.
Any help would be much appreciated.
Thank you and all the best,
Jenna Ann
Jenna Ann,
My HD2 started behaving like that last Thursday early afternoon. Phone calls ignored/missed, battery drained, overheating... I deleted all gmail accounts from the phone and - voila! This problem is gone.
I believe Google guys modified their server side 2 days ago causing phones' problem.
Hi Jenna Ann,
I'm having the same issue. Running a system util prog called MemMaid and I can see the process (tmail.exe) is sucking huge amounts of CPU cycles. It's causing my phone to frequently lock-up, whereby only the hardware buttons light up - screen remains blank/black. No amount of soft resets has fixed the issue. I'm not convinced a hard-reset will cure my ills either but it will probably be my next move unless someone else has a better idea.
Watching the tmail.exe process eat up to 98% of the CPU also causes my HD2 to get extremely hot like yours. Once I've killed/terminated the process, HD2 begins to cool down and the idle process goe back to normal (99%). I should also add that I've had my phone for 11months now and have had no ongoing issues until now. I haven't installed any new apps either for quite some time. In fact, like you, everything was/has been running along smoothly without incident until a couple of days ago. Initially, my first thought was the battery but it's not the battery that gets hot so I thought my hardware had suddenly developed a fault.
I still have no idea. The comment about google changing something server side is interesting if for no other reason than the timing of it all. But when I do a soft reset, it is the AudioManager_Eng.exe process that hogs the CPU first. Killing that process then sets the tmail.exe process into high CPU utilization. Killing that process solves the problem temporarily but as I'm charging the battery whilst this is taking place (via PC), inevitably tmail.exe goes into CPU overdrive again after 10mins or so. I believe ActiveSync might be responsible in someway for that.
I also see my Hotmail account (also uses tmail.exe) also has trouble connecting/disconnecting when the process is in run away mode. It just hangs there, same as gmail, whilst this tmail.exe process gobbles up all of the CPU. So, not convinced deleting my Gmail account will solve the issue but might give it a shot. One would think if Google changed something then there'd be a hell of a lot of disgruntled people out there ... and maybe there is??
I'm really hoping there's a simple solution to this. At a minimum, hoping this is a software related issue and not hardware. Hope someone here at XDA can help.
Mick.
Thanks for the replies and ideas. I removed gmail again and shut every program down. I then reinstalled gmail through ActiveSync. So far the email server has not gotten stuck. We'll see about the screen freezing.
Take care,
Jenna Ann
detroitredwings said:
Jenna Ann,
My HD2 started behaving like that last Thursday early afternoon. Phone calls ignored/missed, battery drained, overheating... I deleted all gmail accounts from the phone and - voila! This problem is gone.
I believe Google guys modified their server side 2 days ago causing phones' problem.
Click to expand...
Click to collapse
Hello people
There has been some discusiion of this on the Dutty Rom development thread. It is certainly linked to Gmail.
Can ask what ROM you are running? Stock, Dutty, Energy etc as I don't seem to see much mention of the problem on other ROM development sites and wonder if it's linked to GMail and just a few cooked ROMs.
As detroitredwings said
Google have performed a server side update and tmobile US agree there is a problem - other reports says its only on imap and not on pop but I can't confirm or deny
haighpaul said:
Hello people
There has been some discusiion of this on the Dutty Rom development thread. It is certainly linked to Gmail.
Can ask what ROM you are running? Stock, Dutty, Energy etc as I don't seem to see much mention of the problem on other ROM development sites and wonder if it's linked to GMail and just a few cooked ROMs.
Click to expand...
Click to collapse
I've never done anything to my ROM but probably should. It's the standard issue that came installed in the phone.
ROM version: 2.13.531.1 (90963) WWE
Any suggestions about what to do with my ROM would be appreciated. I'm a completely noob and have looked through ROM flashing tutorials but still have no idea what to do.
I too began experiencing the same exact issue last Thursday night. Phone very hot and battery draining fast. Quite a feat since I have the large extended battery. I just set up my gmail for the pop3 server and then did send/recieve. tmail.exe went back to zero so it looks like this is the immediate solution. Thanks johnerz!
I also has this problem. I actually have both activesync and also pop3 and both of them are giving me issue. I hope gmail fix it soon.
Gmail drain
Yep- same problem for me as of two days ago.
Symptoms: phone overheating, battery discharging. Gmail constantly stuck in 'disconnect' and also cannot power on screen with quick touch to hardware 'on' button
HD2, ROM build 3.14.405.2
BIG PROBLEM needs to be escalated
Stupid me, I thought that it has sommething to do with my pouch and buyed a new one
Here we can see the Gmail known Issue: http://mail.google.com/support/bin/static.py?page=known_issues.cs
Tréo500 said:
Stupid me, I thought that it has sommething to do with my pouch and buyed a new one
Click to expand...
Click to collapse
Until I noticed the gmail connection issue, after my battery drained twice in the same day, I purchased a new battery thinking it was a battery issue.
crashes, weird behavior, battery drain, hot
I have the exact same issues: the hard keys frequently don't work, the phone crashes, calls get dropped and then an instant reboot, the battery gets hot and drains very quickly, gmail gets stuck in "Disconnecting."
I thought it was a problem with the battery pins causing a short, but they appear to be fine, at least to my eyes.
Interestingly, when the hard keys are not working, I can get it to respond by holding down the off key for a few seconds and then the home key.
I'm relieved to hear others are having the same issue. I was about to go out and buy a new battery as I'd read in another forum that a hot battery and wonky behavior was a sure sign of impending battery failure . . .
Update
Did as an earlier poster recommended, and reset Gmail a/c settings. All was well till earlier today, when the same problem occurred again. How depressing...
At least the problem is identifed
For what it's worth, I can confirm that this gmail issue is definitely what is causing the wonky behavior that we all seem to have experienced. When I shut down the email app, everything returns to normal.
Anyone have any information about the google team's efforts to fix the problem?
Google Forums thread
XDA Developers does not allow me to post an outside link, but if you search for tmail spike on Google and then go to the first link, then follow 'Another discussion' at the top of the forum page, you'll find over a hundred messages of complaint...
... and if anyone knows how to escalate problems with Google, please let us know here
hd2 user from Singapore. I guess this problem start a week ago. problem is CPU usage for Tmail.exe when high up to 98% then overheats and drain all the battery. its crazy!! 82% battery gone in 2hours or less!! can't use emails for now. this problem almost cause my either the battery or the phone to die, was charging till the notification light shows red and green non stop.
Confirming the issue
I have a stock T-Mobile HTC-HD2, and it's been acting exactly as described in this thread for the last few days.
Please post if you find a solution.
Thanks.
It's happening to both my HD2's. Started about 4 days ago with my wife's and 2 days ago with mine.
After a fresh flash this morning on mine, Gmail won't log end or stop the send/receive on either one of my accounts using IMAP. Frustrating.
haighpaul said:
Hello people
There has been some discusiion of this on the Dutty Rom development thread. It is certainly linked to Gmail.
Can ask what ROM you are running? Stock, Dutty, Energy etc as I don't seem to see much mention of the problem on other ROM development sites and wonder if it's linked to GMail and just a few cooked ROMs.
Click to expand...
Click to collapse
My ROM info is in my signature though based on what I am seeing in the Google forum it matters little.
My Photon has been acting up today. It has frozen on a black screen four or five times, requiring a battery pull each time. Also a couple of random restarts. The same thing happened once yesterday, but it has come back with a vengeance today.
Anyone else experiencing this? Bad phone? Not rooted, updated prl/profile, etc. Been on the road, so no chance to try the MR, so I don't know if that would solve anything or not.
I'm a Sprint Launch Ambassador supporting the Photon. I have seen reboots on my own device but it was due to a 3rd party live wallpaper I had downloaded and was running. When I removed it, the device was stable again. Does your device do this in a factory reset state with nothing installed 3rd party app wise and no SD card?
never had that type of issue with mine
mattvalenz said:
I'm a Sprint Launch Ambassador supporting the Photon. I have seen reboots on my own device but it was due to a 3rd party live wallpaper I had downloaded and was running. When I removed it, the device was stable again. Does your device do this in a factory reset state with nothing installed 3rd party app wise and no SD card?
Click to expand...
Click to collapse
Matt - thanks for your quick response.
I am not running third party or live wallpapers. Just a pretty static experience.
I have installed quite a few apps, of course, but I haven't had the time, at the moment, to do a factory reset (and frankly, doing a factory reset is a pain, and I'd rather not have to do it). My installed program list is also pretty standard (Google apps, Facebook, Pandora, Angry Birds).
I do, however, have a SD card mounted, which I actually considered might be the problem. Is there any clue about why this might be causing the problem?
Interestingly, it hasn't happened in the past few hours.
Are there any reports of specific applications that are causing issues, or reports that this is a widespread problem? I could forgive it a bit more if it restarted more than hard crashed, but the lockups with no warning on my primary business phone are rather problematic.
Also, any word you might be able to give on updates that might come out in the next week or two?
My main concern is just that I don't have a bad piece of hardware. I love the phone - as something to make phone calls, it's one of the best pieces of hardware I've ever had. If it's an issue where I need to switch the phone out for a different one, I'm fine with doing that, but I'd like to know before the warranty runs out.
Me too
I just want to chime in and report that I have seen some random black screen lockups on my new Photon. It usually requires battery removal to fix, but once while I was trying to pry the back cover off (it's a very stubborn cover), the phone came back to life.
No SD card, stock wallpaper.
Google voice
Skype
Twitter
Google +
Swiftkey X
Lastpass
Locked up after five minutes off the charger this morning. For what it's worth, the phone seems to get very warm when it is locked, possibly indicating a high power/processor usage.
I don't know if others have experienced this as well.
Random lock twice today when I went to answer the phone..and one time at 6 AM it was my 84 year old mother who had fallen.
I saw the #, grabbed my wife's EPIC and called my mom.
This is not a good thing on a 2 day old phone.
Apply the leaked Maintenance Release. There's a thread in the Dev sub-forum.
Beknatok said:
Apply the leaked Maintenance Release. There's a thread in the Dev sub-forum.
Click to expand...
Click to collapse
Do you know if this actually solves the lockup issues?
I have been using my AT&T black Lumia920 for about 2 weeks now. It runs Portico out of box (maybe, dont actually remember). I have been a WP7 user since launch so I know how windows phone works.
The first 3 days on Lumia 920 were fine, everything went well, however starting from the 4th morning I noticed the phone wont wake up by pressing the power button, nor did the alarm sound. I had to soft reset to power up the phone. So simply it's sleep of death. This happens every night and occasionally happen during day time when I leave the phone for a few hours.
4 days ago I cant bear the problem anymore so did a hard reset then flashed Rogers ROM on it. However after I reinstall some of my previous apps the phone wont wake up again. I looked into the backgroud loading apps and uninstalled Engadget, the phone did make it to the next morning. However after I got a few other apps from the marketplace the phone is dead in mornings again. I cant figure out if this is an app issue or system issue this time.
Anyone else having this problem? Should I request a replacement phone?
amtrakcn said:
I have been using my AT&T black Lumia920 for about 2 weeks now. It runs Portico out of box (maybe, dont actually remember). I have been a WP7 user since launch so I know how windows phone works.
The first 3 days on Lumia 920 were fine, everything went well, however starting from the 4th morning I noticed the phone wont wake up by pressing the power button, nor did the alarm sound. I had to soft reset to power up the phone. So simply it's sleep of death. This happens every night and occasionally happen during day time when I leave the phone for a few hours.
4 days ago I cant bear the problem anymore so did a hard reset then flashed Rogers ROM on it. However after I reinstall some of my previous apps the phone wont wake up again. I looked into the backgroud loading apps and uninstalled Engadget, the phone did make it to the next morning. However after I got a few other apps from the marketplace the phone is dead in mornings again. I cant figure out if this is an app issue or system issue this time.
Anyone else having this problem? Should I request a replacement phone?
Click to expand...
Click to collapse
I have this same issue but I on;y have it at home where cell signal is garbage.
If I'm at work (in the city) i have zero issues.
If I work from home the phone will SOD more than once in an 8 hour period.
I'm curious, do you have a strong signal all of the time?
quiksandjesus said:
I have this same issue but I on;y have it at home where cell signal is garbage.
If I'm at work (in the city) i have zero issues.
If I work from home the phone will SOD more than once in an 8 hour period.
I'm curious, do you have a strong signal all of the time?
Click to expand...
Click to collapse
Signal is medicore at home where I charge, I use the phone a lot during the day so I cant really tell if SOD happens when siganl is good.
I don't think it has to do with the Signal. Me and my wife both have the Lumia 920 on the same Network, my wife never had this issue, I have it almost every day... I'm currently trying to get a replacement.
that happened to me once or twice before flashing portico, after flashing it never happened again
amtrakcn said:
I have been using my AT&T black Lumia920 for about 2 weeks now. It runs Portico out of box (maybe, dont actually remember). I have been a WP7 user since launch so I know how windows phone works.
The first 3 days on Lumia 920 were fine, everything went well, however starting from the 4th morning I noticed the phone wont wake up by pressing the power button, nor did the alarm sound. I had to soft reset to power up the phone. So simply it's sleep of death. This happens every night and occasionally happen during day time when I leave the phone for a few hours.
4 days ago I cant bear the problem anymore so did a hard reset then flashed Rogers ROM on it. However after I reinstall some of my previous apps the phone wont wake up again. I looked into the backgroud loading apps and uninstalled Engadget, the phone did make it to the next morning. However after I got a few other apps from the marketplace the phone is dead in mornings again. I cant figure out if this is an app issue or system issue this time.
Anyone else having this problem? Should I request a replacement phone?
Click to expand...
Click to collapse
I've had this issue, I really never payed too much attention to it but its happening more often lately, with my wife having power button issues on her iphone 5 I began to think that mine was too having the same problem. But I can actually feel the button clicking which is something I can't feel with my wife's phone.
Nokia store updates to blame?
I've been having the same issue since I bought the device. It only wakes up after pressing the VolDown-Power combination.
My device has been running the Portico update out-of-the-box (8.0.10211.204).
To see if I could pinpoint the issue, I have been wiping my device and start all over. The wipe has been done last Friday night.
About 30 minutes after initial installation it prompts me for 6 Nokia updates:
* access Point
* network+
* accessories
* audio
* display+touch
* extras+info
This time, for the first time, I have NOT applied any of these updates, and until now it has not hung.
Another thing I noticed in the past is that when I disconnect from the charger (either cabled or wireless) it makes a sound.
After applying these updates in the past that sound was gone.
I will see if my phone keeps working throughout the week and then install the updates to see what happens next.
Loki1973 said:
I've been having the same issue since I bought the device. It only wakes up after pressing the VolDown-Power combination.
My device has been running the Portico update out-of-the-box (8.0.10211.204).
To see if I could pinpoint the issue, I have been wiping my device and start all over. The wipe has been done last Friday night.
About 30 minutes after initial installation it prompts me for 6 Nokia updates:
* access Point
* network+
* accessories
* audio
* display+touch
* extras+info
This time, for the first time, I have NOT applied any of these updates, and until now it has not hung.
Another thing I noticed in the past is that when I disconnect from the charger (either cabled or wireless) it makes a sound.
After applying these updates in the past that sound was gone.
I will see if my phone keeps working throughout the week and then install the updates to see what happens next.
Click to expand...
Click to collapse
I tried the same, didn't work. Then what I did was uninstalling each one of those apps (my update list was bigger but some i couldn't uninstall as they were system settings) and then installing them back on the device instead of updating. No "SOD's" since, and i've had a lot. Hope it stays this way Either way I'm hoping the next update from nokia will fix these kinds of things.
Cheers!
mateusm said:
I tried the same, didn't work. Then what I did was uninstalling each one of those apps (my update list was bigger but some i couldn't uninstall as they were system settings) and then installing them back on the device instead of updating. No "SOD's" since, and i've had a lot. Hope it stays this way Either way I'm hoping the next update from nokia will fix these kinds of things.
Cheers!
Click to expand...
Click to collapse
I have the same problem but I think that is related to notifications, after uninstalling apps that used push notifications the phone last longer before it goes to SOD. If I use skype and whatsapp a lot the phone SOD more often and more frecuent too when I have it in my pants pockets.
I've never tried not installing the updates and the phone is wih the carrier so I can't test
I had several issues with this, and here on the forums I have made several posts thinking it was because the Keep WiFi on. But it is not!
I think it might be Battery App related. Or some other app, as some1 noted, possibly because of push notifications.
I had the last SOD several days ago, I have turned on Keep WiFi on, no SOD so far, yet before it was like several hrs after it was turned on. Also, I had overheating of the device on 2 occasions, then I have uninstalled EverNote, and everything worked fine. Again 4-5 dasys ago I had the second overheating issue, and the phone was in stand-by whole the time, I turned it off, waited 30 secs, turned it back on, no issues so far.
So, for now I cannot say what the trouble is except it is NOT OS related, it is APP related (probably an app with push notification).
The solution? Pretty unpopular, but that is the only 1, except for hard reset. Uninstall all the non-system apps from the phone, and install them back 1 by 1, and testing each app at least 24 hrs.
So far, the "safe apps" are:
[My] Windowsphone
2013 FIa Formula 1
Accuweather
Any Converter
App Deals
Archiver
Assistant WP7
Box
Battery
Chrync
Cloudy Box
XE Currency
Flashlight
GDrive
GSMArena RSS
HERE (all of them)
Michelin travel
MSN
myAppFree
NFC Interactor
PDF Reader (from pompolutz)
Ringtones
Shift Scheduler
Shrink Storage
Skype
Speedtest
Speedtest.net
Viber
Wake My PC
WhatsApp
WPCentral
Ofcourse this list is far from final, but it will give u some idea what I am using, and so far I have no SODs (Thank God)
How long has it been since the last SOD?
miodrage said:
I had several issues with this, and here on the forums I have made several posts thinking it was because the Keep WiFi on. But it is not!
I think it might be Battery App related. Or some other app, as some1 noted, possibly because of push notifications.
I had the last SOD several days ago, I have turned on Keep WiFi on, no SOD so far, yet before it was like several hrs after it was turned on. Also, I had overheating of the device on 2 occasions, then I have uninstalled EverNote, and everything worked fine. Again 4-5 dasys ago I had the second overheating issue, and the phone was in stand-by whole the time, I turned it off, waited 30 secs, turned it back on, no issues so far.
So, for now I cannot say what the trouble is except it is NOT OS related, it is APP related (probably an app with push notification).
The solution? Pretty unpopular, but that is the only 1, except for hard reset. Uninstall all the non-system apps from the phone, and install them back 1 by 1, and testing each app at least 24 hrs.
So far, the "safe apps" are:
[My] Windowsphone
2013 FIa Formula 1
Accuweather
Any Converter
App Deals
Archiver
Assistant WP7
Box
Battery
Chrync
Cloudy Box
XE Currency
Flashlight
GDrive
GSMArena RSS
HERE (all of them)
Michelin travel
MSN
myAppFree
NFC Interactor
PDF Reader (from pompolutz)
Ringtones
Shift Scheduler
Shrink Storage
Skype
Speedtest
Speedtest.net
Viber
Wake My PC
WhatsApp
WPCentral
Ofcourse this list is far from final, but it will give u some idea what I am using, and so far I have no SODs (Thank God)
Click to expand...
Click to collapse
In the last 3 weeks I had 1 SOD, that last one 8 days ago. And that happened very strangely, I have received an email (heard the sound), and since my phone was in my hand I immediatelly pressed the power button, and the screen didn't come on. Tried 2 more times, and I knew what happened, so I did a soft reset and that was that. From that time, no SODs.
Is this issue limited to certain ROMS or non AT$T models? I have had mine for 3 months now and have yet to have the SOD and I have even recently ran the OTA update and still no SOD two weeks after that OTA.
I got the same issue with my Lumia 920 (European network/sim unlocked). Happened once after night and already twice during the day... . Phone has all latest updates installed... no idea what to do...
galtom said:
I got the same issue with my Lumia 920 (European network/sim unlocked). Happened once after night and already twice during the day... . Phone has all latest updates installed... no idea what to do...
Click to expand...
Click to collapse
Review what apps u have installed. I think I have proven that it is push, and app related. Possibly even some battery app is responsible for this. Try uninstalling some apps, and to see what will happen.
Well, basically I got my phone back from the carrier it passed 5 days of monitoring without SOD and after 24 hours in my hands it happened. I did a hardreset to my phone to clear all my info before giving it to the carrier and now I'm sure that is some kind of app or at least a function that isn't often used by the OS.
I don't know if a flash could fix the issue since not everyone is experiencing the problem.
In my case it seems that the issue is increasing in its frequency...
I think I will have to go to Nokia Care Centre
1308 update seems to have solved this issue. At least 4 me.
My phone does not show any updates available
Got my phone yesterday and today it was in SOD. Luckily I woke up earlier than planned. Have a meeting today and things like this is fatal.
I need to be able to rely on the alarm on my phone.
Is there some way of disabling push notifications for apps, like in iOS? That would help a lot in this case, as it seems it's caused by push notifications.
Regards
Izaac
I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
dougleto said:
I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Click to expand...
Click to collapse
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
MAX 404 said:
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
Click to expand...
Click to collapse
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
blackhawk said:
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
Click to expand...
Click to collapse
Thanks! I know how to clear cache but not how to check for memory leaks. Do you have a tool you'd recommend to do that? And I had never heard of auto restart before, so thanks for that. I confirmed that it is NOT enabled (that would have been a face palm moment!).
dougleto said:
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
Click to expand...
Click to collapse
Is not easy , you just need to be methodic
See if you can find anything useful in the logs first
Reflash firmware , use home-csc , see if it help
Have you notice if the phone fails under any specific circumstances?
If that does not help and if you can really relate the problem with any specific app you may try to freeze or uninstall suspicious app and let it run for a day , Package disabler app is a good option , it is easy to enable or disable app but is not free, you could try this one , is a debloater tool , it allow you to disable app... may be easy that having to uninstall / install by hand
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
GillBates21 said:
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
Click to expand...
Click to collapse
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
dougleto said:
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
Click to expand...
Click to collapse
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
GillBates21 said:
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
Click to expand...
Click to collapse
So I'm curious why you think that means it's a software issue. If this isn't a widespread issue with the S21 and after we've both done a factory reset and still have the issue, that makes me think it could be a hardware issue. Of course, there could be some software incompatibility with an app that most people don't have installed or a bluetooth connection or something, which is why I really want to find a useful crash log (and find it rather absurb how hard it is to find a useful crash log on android, come on guys, it's a mature OS, some kind of crash log seems pretty basic!), because otherwise, it could be a ton of issues and I can't reproduce it. Ugh.
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
GillBates21 said:
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
Click to expand...
Click to collapse
Got it, that makes sense. I'm on t-mobile and just got an update this morning. We'll see if that improves anything because my device restarted 4 times yesterday
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
GillBates21 said:
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
Click to expand...
Click to collapse
How did you disable chrome and what other google stuff did you disable? (There's obviously quite a lot of google services that can't be disabled)
After the most recent monthly update, my phone has gone from rebooting multiple times/day to once every 2-3 days, which is more manageable but still super annoying. It is incredibly frustrating to me that there are no good tools to troubleshoot a crash (at least that I've ben able to find). Honestly, it's driven me to consider an iPhone for the first time in my life .
My trouble is back... I will be scheduling a fix with samsung soon so I can RMA it
Check the below link. This seems to be a hardware problem which got solved after Samsung replaced the motherboard.
Samsung Restart problem
So I bought this phone for my wife. Since I received the phone, after a day the phone started crashing whatever app she was on and then take you back to lock screen without having to go through a full restart process but it was definitely a restart as you would need to enter your pin again as opposed to fingerprints.
Since it was within 15 days of purchase I returned and reordered another one from Samsung, and to my surprise exact same issue. What are the odds of having two brand new phones having exact same issues.
This leads me to believe it must be a software issue. I just received this 2nd new phone last Friday.
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
dougleto said:
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
Click to expand...
Click to collapse
On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
isiddiqi said:
On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
Click to expand...
Click to collapse
Your issue sounds different to me. Mine definitely fully rebooted, I have no idea what is going on with yours, it sounds like your crashes are locking the phone or something, that could definitely be software. Good luck!