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ok soooo i ordered my evo 3d from the premier site around 12:15 Midnight and received it today around 3:30, i Didn't have a chance to activate it til around 4:30. Once i activated it I was like a little kid on Christmas and couldn't put it down, i started syncing my contacts, Facebook, take pics, 3d etc. Well around 2-3 hours into it while i was downloading a Qik update from the market and browsing Xda it seems as a text was coming in and the phone froze for maybe 2 seconds and then shut down.... Now I can not get it to power back on, I called CS and tried just about everything except, standing on one leg hopping around with the phone upside down while pressing the volume down button and power button (although the sprint rep did metion to try it) So much for getting it early
Any one have any ideas that might be worth a try?
jmen said:
ok soooo i ordered my evo 3d from the premier site around 12:15 Midnight and received it today around 3:30, i Didn't have a chance to activate it til around 4:30. Once i activated it I was like a little kid on Christmas and couldn't put it down, i started syncing my contacts, Facebook, take pics, 3d etc. Well around 2-3 hours into it while i was downloading a Qik update from the market and browsing Xda it seems as a text was coming in and the phone froze for maybe 2 seconds and then shut down.... Now I can not get it to power back on, I called CS and tried just about everything except, standing on one leg hopping around with the phone upside down while pressing the volume down button and power button (although the sprint rep did metion to try it) So much for getting it early
Any one have any ideas that might be worth a try?
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Plug it in for about an hour without trying to turn it on. It may be so dead that it will not boot at all.
That has happened to me if I was really abusing phone like running intensive apps for a long period..the phone would shut down bc the battery would overheat..let it sit like above poster said..I would think it could ne this being you said u were using tje Hell out of it
NOPE your screwed you gotta buggy one, aint that a bit$%, garrr garrr garrrrr NOOOOOOooooooOOOOoo =P
totally being a tool here lol
just pull the battery and then let it sit a bit and then charge for a while!
ALWAYS LET THE BATTERY CHARGE ALL THE WAY UP ON FIRST DAY!!!!!
Make sure you're charging from the wall and not a USB port.
I've left the battery out for about 5 mins then put it back in and put the charger on, its been plugged in (wall charger) for about 20-30 mins now. But the thing that seems strange is the charging indicator doesn't even light up while plugged in.
dang thats no good, go ahead an try and boot it up? 20 minutes should be plenty for it to have a strong enough charge to turn on... if not you may need to shoot to your local sprint store (corporate preferably for repair reasons and the such) and see about getting a new one!
jmen said:
I've left the battery out for about 5 mins then put it back in and put the charger on, its been plugged in (wall charger) for about 20-30 mins now. But the thing that seems strange is the charging indicator doesn't even light up while plugged in.
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Just let it stay plugged in for a while then try turning it on.
Well the sprint rep set up an repair order at my local sprint store so I will definitely be stoping by tomorrow so they check it out
jmen said:
Well the sprint rep set up an repair order at my local sprint store so I will definitely be stoping by tomorrow so they check it out
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Id call account services and tell them you want a new one.I had a phone fixed before and it still had problems.You had it 1 day they will send you another right out but either way best to do it asap.
well according to what she said they would replace it in store for a new one so thats what im hoping for.
Try putting the battery in.the freezer for about 10 min. Seriously
Evo 0003, Decks 1.2, Tiamat, Vipermod
rdcrds said:
Id call account services and tell them you want a new one.I had a phone fixed before and it still had problems.You had it 1 day they will send you another right out but either way best to do it asap.
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Because calling account services for every problem is the best thing to do.
That sucks, I would try to get a new one. I had a strange experience when I turned mine on the first time. It bootlooped the boot animation 3 times before it booted up. I was like, wtf, I havent even flashed anything and its bootlooping on the first boot! Then it fired up and I haven't been able to get it to act up since then. The damn thing was probably over a hundred degrees when I took it out of the box. It was like 107 degrees in vegas today, and those UPS trucks don't have A/C in the back. I bet it was 140 degrees back there, because the thing was frying when I took it out of the box. I'm hoping that was the issue...she was a little hot!
I'm always concerned with delicate/sensitive items that are shipped out, lots of unpredictable things can happen.
Battery, freezer! Curious to see if it helps. I've had this happen on both my Evo's and it worked.
Evo 0003, Decks 1.2, Tiamat, Vipermod
jmen said:
well according to what she said they would replace it in store for a new one so thats what im hoping for.
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stores going to have the phone tomorrow?
SayWhat10 said:
stores going to have the phone tomorrow?
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stores already have the phone
Sorry to be the bearer of bad news, but you might be stuck until Friday, at the soonest.
My EVO3D arrived by UPS today. Plugged in and powered up fine. Unplugged after charging and turned on, so I set stuff up. Screen wouldn't turn off with power button. After it timed out, screen wouldn't turn on with power button, still powers on with USB unplug or battery manipulation.
Okay. Bring into Sprint store.
They. Can't. Help.
Since this phone hasn't officially launched, tech can't touch it. Doesn't even have parts.
Okay, give me a new one.
They. Can't.
None of their phones are in the system until Friday. Manager called up the ladder for me, even to telesales, etc. Nothing they can do except order me a new one, which would arrive Monday, probably, Friday if I'm lucky.
This is the problem with the early purchase program. The phone doesn't exist to normal outlets yet.
It's too late to get anyone else. I might try some phone calls tomorrow, but I doubt I will get anything until Friday or Saturday at the earliest, when they can exchange my phone in store.
As best I can tell, it is not the linkage to the battery cover, I tried activating the power switch with my fingernail as well. Most be a bum power switch.
Ah well, the perils of the early adopter. Glad I can reactivate my OG EVO, although I had unrooted in preparation to turn in.
pull battery, put battery back in, put on charger for hour, unplug charger, plug charger back in for a while.
when trying to boot the device, don't try with it plugged in.
I've noticed on a few phones that devices that have gone completely dead sometimes wont turn back on while plugged into a charger
Plan B. Grab beer and start crying.
STOP...
WALK INTO THE STORE
DEMAND A NEW PHONE.
no need for you to second doubt your brand new phone.
Get a new one. I swapped out my phone 3 times, got new ones each time. If you do it within the first month of your phone, they HAVE to give you a new one, or else you can return the phone bc of the 30 day money back good stuff =)
After convincing my mom to switch from her Blackberry to Android, this thing is making me look like an a-hole.
She has a stock Photon 4G, it was on the charger and when she unplugged it, the screen was stuck on the big yellow "NOW" as in "The Now Network" when the phone first boots up. I pulled out the batter and then tried to reboot, and sure enough, that's what happens. It starts to go through the boot animation, then freezes on the word "NOW" everytime. Any ideas?
Thanks
Have you done anything to it?
Sent from my MB855 using xda premium
couldn't you just return it and get a new one?
Nope, it's completely stock. I don't know why it rebooted in the first place. My mom said she was using it this morning and it was fine, then she left it on the charger for a bit and came back and it had rebooted and was frozen. All I did was remove the battery and then try to reboot with the same result.
If your in your first thirty days I'd swap it out. If not complain your a** off to sprint to swap it out. They will probably do it so you dont make a scene. Phones fairly new anyway.
Check the battery door some of the early photons did not have a "padding strip" on the cover and therefore caused the battery to move around slightly which caused reboots. If it does have the padding and your out of the 30 day window then call motorola from the motorola.com website be nice and more than likely they may send you a new phone since your in your first year of warranty. I called them the other day and requested a new battery door because mine creaked on the bottom and top and they got one fed ex to me within a few days no problemo. The rep even said since im in my 1st year warranty they would do that no questions asked.
I've been having the same problem for the last few weeks and bought the phone when it came out. Also freezes in contacts and on the lock screen and i think I'm past my 30 days sprint gives you.
The back cover does have a thin foam lining inside, so that doesn't seem to be an issue. Not sure how long exactly she's had the phone, but she got it from Best Buy, not Sprint, so may need to go back there and see if we can get it replaced. Along with a new $25 screen protector too I hope!
Try a hard reset. Here is a link that tells how. http://www.hard-reset.com/motorola-photon-4g-hard-reset.html
Thanks for all the help, took the phone back to Best Buy. When we showed him the phone he said, "Oh, you got the death freeze, that phone's been having some problems." It was still a few days within the 30 day period so was able to get the phone replaced with a Nexus S, plus a $200 refund. My mom just wants something reliable to make phone calls and do email, this will fit the bill.
sorry she couldnt get another MoPho but hell at least she's all android.
Now my mom has a Nexus S, my dad has the Atrix, and I got my Evo (which will hopefully be replaced with the Galaxy S II at some point).
My day-one 3d was fine when I went to bed last night. It was charged to 98% so I didn't plug it in. When I woke up this morning it was off, but I couldn't turn it on.
I plugged it in, and no red light. I unplugged it and pulled the battery for about 30 seconds; put it back in and still no power, no red light when plugged in.
Now I'm nervous, so I grabbed my husband's 3d and swipe his battery (his phone was charging all night), but there is still no power, no charging. Plugging it into a computer doesn't make a difference either.
I pulled my SD card and tried to power up. I held power and volume down, power and both volume keys, volume down and power repeatedly ... I've also tried different USB chords. My husband's phone charges fine with each of them, so I was just grasping at straws.
Am I out of options? Please tell me there is one more thing to try. I'm leaving it plugged in right now on the off chance... but I don't want to go to Sprint and get a new phone -- I'm all rooted and happy. Well, not happy today.
Anybody have any other ideas?
How long did you have yours plugged between the time you found it unresponsive and trying to power it back up?
It was fully charged before I went to sleep. I left it unplugged over night. Sprint has now thoroughly pissed me off.
If you've only had it one day take it to sprint and shove it up there... I mean politely ask for an exchange. First try holding both volume buttons and the power button if it wont kick on after 30 seconds with all three buttons held take it back.
Stock not rooted right?
Sent from my PG86100 using XDA Premium App
sorry, but by day-one I meant I got it on the first day of release. I've had this thing rooted and running great this whole time.
I took it to the store and the guy was an ass. I won't have a phone until Wednesday now! I told the guy I'd pay for overnight shipping to get it Monday. I'd leave my broke phone at the store ... he said you can't do that.
Of course I called Sprint when I got home and the person told me the store could totally do that! Store manager can bite me.
I even asked if I could use an upgrade from another line to just buy another phone and put it on my line. He said as soon as I put it on the other line they would charge me full price for the phone! He said that started in January! WTF ... no more early upgrades and you can't use your upgrades the way you want!
This is just ****.
I got with sprint from uscc about two months ago. Bought an evo 4g cause I was low on cash. The like 100 online special for new line. 4 days later traded the 4g for the 3d. Never once did they try to nail my friend for giving away her upgrade. That's BS man sorry.
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I figured they are bullshitting me. I got a second store to overnight me a replacement phone ... I hope to have it Monday, but I'll probably see it Tuesday. I'm going crazy without my phone, though.
That first store was crap, though. My husband called to get an order number from them and they hung up on him twice. I'm shocked at the crap customer service I got from that store. Phone rep gave me $20 credit for my trouble.
All I want to do is go back to the second store and add a line to my plan -- no phone is so CRAZY!!!!
I hear that lol. What sprint store is this? Like where u from.
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I'm in Colorado Springs. The second store I went to had me write down what happened at the first store because they say they are making a case to corporate against the **** store. I hope they really are and that it works!
Right on hope u get lucky and the give u an 1.4 hboot. I read on here today someones replament came with it.
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If You Have An Overheating / Bootlooping Phone can you please post what you were doing and the hardware revision number and manufacturing date?
This is actually a two-fold question, one of which is ... what is the best way to test a new Rezound to see if it will superheat or bootloop. The other part, and the one my other thread got too off topic to be useful for, is to collect manufacture dates in hopes of figuring this out.
To get your phone manufacture date:
1. Dial ##7764726
2. Hit call
3. Insert 000000 for password
4. Hit Display Grouping
5. Manufacture Date Code is what you need there
lol oh man, just buy one already
Jay
Oh Jay ... you can swap yours out anytime you lucky dog Verizon telesales told me I should buy in-store because that will save 1-2 days for each swap. So be it ... but I need to figure out fast if it will bootloop or overheat or not. Hence the thread.
i can't swap mine out ever lol i'm over my 14 day return period, and i bought it from corporate because i didn't wanna wait at my store
and dude, i really tihnk it's just bad quality control...mine has light leakage, and i have 1 speck of dust under my screen that i never notice....but i've never overheat, i get like 16 hours battery life, i use it ALL the time, i never bootloop, i never crash, i've gotten only 1 force close on some aftermarket app....and i've had it since day 1 (nov 14)..idk man.
jdmba said:
Oh Jay ... you can swap yours out anytime you lucky dog Verizon telesales told me I should buy in-store because that will save 1-2 days for each swap. So be it ... but I need to figure out fast if it will bootloop or overheat or not. Hence the thread.
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Click to collapse
My neighbor bought his thru telesales and took it back to a vzw store and got a new one from the store.
Sent from my HTC
LTE 4G Rezound
Mine runs great, not a single issue. I came from the thunderbolt and this device runs circles around it. I got it on launch day and use it for everything
Sent from my ADR6425LVW using Tapatalk
agreed, haven't reset my phone in a week and no problems. Best android phone I've had.
9/29/2011
Only overheats when playing graphic intense 3D games.
No bootlooping, dust under screen or anything else (unless you count a bad charging cable as an issue, which is being replaced)
Pipsqueak approved this message
You are about to beat this subject to death man. It makes no difference what is said in this thread. You don't how the phone is going to work until you get it.
If it's a dud take it back and get another one.
Sent from my HTC
LTE 4G Rezound
I played wind up knight for an hour and didn't have any over heating issues. Yeah it was a little warm but it wasn't abnormal. Just take a deep breath and relax. Try to enjoy a new purchase and take the science out of it
My respond reach a temperature of 128 degrees,but I attributed this to a conflict between htc's task killa and juice defender,While plug in. Also had a boot loop that couldn't be fix by a battery pull. Had to boot in to the factory boot loader, and do a hard reset. Thats it. This phone isv awesome nexus galaxy blaah.
Sent from my ADR6425LVW using xda premium
I notice when I play on-line poker my phone heats up to 100-110 degrees or so. Never resets but does get a little warn. I have a crappy LG ally that I used for wifi only and play on-line poker on it and it doesn't heat up. Either it's the active 4g connection or something to do with the Rezound. I don't think my thunderbolt would heat up either on 4g.
Mine was getting real hot. It would feel like it was burning my leg when I had it in my pocket. The battery would drain in around 4 hours or less and the extended battery in around 6 hours. I was with in my 14 days so I exchanged it for another one. I will see how this one does. The first one was fine the first couple of days and I picked it up off the tablet on the 3rd day it was really hot. I just got the new one late yesterday afternoon and charged it. So I will see how the battery does today.
This weekend up at the cabin, my stock rooted phone started smelling like burning while charging in the car. It randomly wasn't responsive over the weekend but otherwise worked normally. Charged it when i got back from the cabin last night and it charges but only if the cord is in there just right. The power button wakes the screen up only 1 out of 20 presses. If I charge it with the phone powered off, it shows me a random incorrect battery percent on the screen and then flashes the twrp home screen for a split second and turns the screen back off. Then flashes back on with a black screen with the red "warning this is a advance build" normal boot warning at the bottom, then goes back to off... This sucks. Loved this phone for the 3 months I've had it.
Verizon unlimited user not willing to upgrade through the store.... what should I do? Buy another used max and get back to where I was or buy something else?
I've had mogul, incredible, thunderbolt, rezound, one max.. (wife uses a dna)
Even the DNA seems tiny and useless compared to being used to holding the max. Ha. So really debating buying a note 3 or one max again.. Note 4 is out of my price range for outright price... hmmmm
brettokok said:
This weekend up at the cabin, my stock rooted phone started smelling like burning while charging in the car. It randomly wasn't responsive over the weekend but otherwise worked normally. Charged it when i got back from the cabin last night and it charges but only if the cord is in there just right. The power button wakes the screen up only 1 out of 20 presses. If I charge it with the phone powered off, it shows me a random incorrect battery percent on the screen and then flashes the twrp home screen for a split second and turns the screen back off. Then flashes back on with a black screen with the red "warning this is a advance build" normal boot warning at the bottom, then goes back to off... This sucks. Loved this phone for the 3 months I've had it.
Verizon unlimited user not willing to upgrade through the store.... what should I do? Buy another used max and get back to where I was or buy something else?
I've had mogul, incredible, thunderbolt, rezound, one max.. (wife uses a dna)
Even the DNA seems tiny and useless compared to being used to holding the max. Ha. So really debating buying a note 3 or one max again.. Note 4 is out of my price range for outright price... hmmmm
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Let me guess no insurance...
Sent from my HTC0P3P7 using XDA Free mobile app
Use Best buy method.... I kept my unlimited data. Google it.