I have been running custom roms on my droid since the root explot was first discovered, and I have a rooted xoom as well. Last night I rooted my thunderbolt and installed the debloated rom. I don't think it is even related to my problem, as it still worked fine after doing this, but I thought it was worth mentioning. I removed the sim card today, just to prove to my brother that it did indeed have a sim, and after reinsertation, my thunderbolt has not been able to connect to a data network. I do not live in a 4g area, and I have tried reseating the sim several times. I can make phone calls, wifi works fine, but I cannot get the 3g icon, and the browser won't load if not on wifi.. I'm starting to get scared. I can't think of anything else to try. Any suggestions?
EDIT 1: I have intermittent 1x data, but I never get 3g. And when I say intermittent, I mean I get it like right after a call for maybe a minute, then it goes away.
Sent from my Xoom using XDA Premium App
I had this same issue as well when I removed and reinserted my SIM card. When I booted back up I was stuck on 1xRTT. After making a call, they phone locked back on to LTE and everything was good after that. If it still isn't working I would recommend giving Verizon a call. They may be able to reactivate it. I did notice that the problem persisted even though I flashed a couple different roms on the device. I'm thinking it probably isn't a great idea to remove and insert the SIM if you don't have to.
Just an update,
I spent 2.5 hours at the effing verizon store today after spending an hour on the phone. Even after all that time, and giving me a new SIM, they STILL couldn't get my TB to connect to 3g. They said that it might magically start working at midnight for no particular reason, but had no clue what to do (I was actually at a corporate store btw) If it doesnt start working tonight, I am going back tomorrow. I have no idea what the hell is up. I am very tech savvy, and this is just insane. It must be a verizon problem in my area that it wont let the phone reactivate for the 3g/4g
Rebooted my TBolt and when it started up it popped a big lock screen message about the SIM card not being recognized. Phone booted up rest of the way anyways, but kept popping that warning occasionally.
Rebooted again and it seems to have gone away.
Just curious if this is just a fluke or the sign of something worse to come.
Any one else seen this behavior?
Keep in mind, this is a VZW 4G sim that they installed 10 weeks ago and never had any problems with...no attempt to do anything like use some 3G AT&T SIM, etc, etc.
I noticed this behavior for the first time today, right after I rebooted as well. I immediately tried calling my Google Voice number (didn't want to try calling a friend) and it went through, so I'm not sure if the error message is valid or not.
considering this phone has some of the same insides as the hd7, that does not suprise me.
I get the error occasionally of no sim on my hd7 and reboot always makes it go away. Happened maybe 4-5 times since November.
Thanks for the replies. Only three one time so far, so probably nothing to worry about based on both your experiences.
Sent from my SCH-I510 using Tapatalk
Have you reactivated a 3g phone on your account? This voids the 4g sim.
THUNDERBOLT
ok i just got this hting less then a week ago, and 2 nights ago i was loading some game and the thing crashes. no big deal, boot right back up again. unlocked the screen, got to about the point where the sense weather displays and bam reboot. then even if i left it alone, it would constantly reboot. it got so bad to the point i couldnt even get it into h-boot. so i let the battery die, charged it up then booted it into h-boot and did a factory reset. reset worked fine, got 70% of the way through set-up then bam, boot loop
let the battery die again, factory reset it boot i into recoverymode, and was able to reboot and set it up. used it for about 10-20 mins, started syncing up accounts and stuff figuing whatever i did fixed it. bam, reboot. now im at square 1.
now im in my 14 days to exchange it but every damn store in boston is sold out, and since im an employee of at&t it get least priority to inventory(yes even though i am also a paiyng customer, seems kinda stupid but whatever). and i dont wanna deal with somerhing refurbed if i have to do a warranty swap...
so ANY ideas or help would be great.
waterhurley said:
ok i just got this hting less then a week ago, and 2 nights ago i was loading some game and the thing crashes
Click to expand...
Click to collapse
When you wiped and restarted, did the device begin to restore your installed apps? I would try a wipe without the device restore, just start it clean.
waterhurley said:
ok i just got this hting less then a week ago, and 2 nights ago i was loading some game and the thing crashes. no big deal, boot right back up again. unlocked the screen, got to about the point where the sense weather displays and bam reboot. then even if i left it alone, it would constantly reboot. it got so bad to the point i couldnt even get it into h-boot. so i let the battery die, charged it up then booted it into h-boot and did a factory reset. reset worked fine, got 70% of the way through set-up then bam, boot loop
let the battery die again, factory reset it boot i into recoverymode, and was able to reboot and set it up. used it for about 10-20 mins, started syncing up accounts and stuff figuing whatever i did fixed it. bam, reboot. now im at square 1.
now im in my 14 days to exchange it but every damn store in boston is sold out, and since im an employee of at&t it get least priority to inventory(yes even though i am also a paiyng customer, seems kinda stupid but whatever). and i dont wanna deal with somerhing refurbed if i have to do a warranty swap...
so ANY ideas or help would be great.
Click to expand...
Click to collapse
I'm with ya. Mine was solid for the first couple of weeks. Now its just a bootloop. Oddly, it was fine while I was on a flight today. Maybe something to do with the radio??
---------- Post added at 01:34 AM ---------- Previous post was at 01:27 AM ----------
And FYI I'm on the horn with HTC who says its a problem with the SIM. I took it out and its working just fine on wifi. Of course they have no resolution and offering to do nothing for me, other than "they're looking into it". It did stop the reboots for me though.
Same problem
I have had the same problem. Taking out the sim worked for a day but now it still reboots. Doing a clean factory reset doesn't work. It will re-boot over and over until it runs the battery out.
HTC said they are looking into it. WTF.
I use mine for wifi only, no SIM...I've been stuck in the boot-loop of death 3 times and the only thing I can do is let it run till dead. Really lame...and I was outside my 14 days.
Best build quality of any tablet I've owned (just about all of them) but it really has quite some bugs.
Thought I would share since I feel the HTC rep is full of BS with the SIM solution.
Sent from my SCH-I905 using xda premium
cramjammer said:
I use mine for wifi only, no SIM...I've been stuck in the boot-loop of death 3 times and the only thing I can do is let it run till dead. Really lame...and I was outside my 14 days.
Best build quality of any tablet I've owned (just about all of them) but it really has quite some bugs.
Thought I would share since I feel the HTC rep is full of BS with the SIM solution.
Sent from my SCH-I905 using xda premium
Click to expand...
Click to collapse
I agree with what you've said and feel that if we can't get some root access and start cleaning this thing up it will not live up to expectations... I'm finding less and less reasons to use it each day.
By the way. back on topic. I've gotten a reboot 4 times today while trying to get the gps to hook up and navigate. and it never has connected!
FYI: They're saying it's location-based now. HTC made me give them all the addresses I was at while it had been rebooting. It's happened to me in Chicago, where I live, and DC over the weekend.
I got this thing for remote administration. It's worthless to me without a SIM card.
AT&T is sending me a free one though. Guess I'll see if it happens on that one.
mattyass said:
FYI: They're saying it's location-based now. HTC made me give them all the addresses I was at while it had been rebooting. It's happened to me in Chicago, where I live, and DC over the weekend.
I got this thing for remote administration. It's worthless to me without a SIM card.
AT&T is sending me a free one though. Guess I'll see if it happens on that one.
Click to expand...
Click to collapse
I just landed in McLean and my device is rebooting like mad unless it's in airplane mode!!!
I've disconnected all mobile data and am connected with wifi only and so far no reboots... Will keep you informed but suggest you attempt same. 2:15pm Still no reboot!! 3:45 turned off airplane mode... rebooted twice already.
10:57pm. No reboots once I got out of DC/McLean area and into Baltimore. Back in Texas now and no reboots since landing and corrected to 4g
My reboot problem solved with workaround - boot in portrait mode
I had what may be a different issue than described in other entries on this thread, but here's my story:
1. Rebooted the device manually (to clear app memory)
2. Touched screen to log in
3. As soon as circle dragged to middle of screen, device reboots
(repeated this many times in frustration, then)
4. pulled SIM Card and microSD card, same issue
5. Put device in portrait mode (HTC logo on right, charger on left)
6. touched screen to log in
7. get to password entry screen.
8. enter password, I'm in!
9. Insert SIM, manually rebooted, log in with Portrait mode, works
10 Insert SD card, manually rebooted, logged in with Portrait mode, works.
11. Manually rebooted, logged in with landscape mode (HTC logo on top, charger on bottom), got instant reboot. Pulled SIM/SD, same thing.
I don't know if it was a bug in the password protection screen or what, but I disabled my password at login and now I only orient it in portrait mode when I boot. Have not had the problem since. Oh and mine is not location-based - It worked forever in Seattle until it stopped working, and also worked in Paris, France until it stopped working. Same location each time - same room even. only change was orientation of the screen for me.
I think all the reboot issues are related to AT&T Sim cards and AT&T apps
Because I unlocked my own and uesing another sim card and I didn't face any rebooting issue
bmw-boy said:
I think all the reboot issues are related to AT&T Sim cards and AT&T apps
Because I unlocked my own and uesing another sim card and I didn't face any rebooting issue
Click to expand...
Click to collapse
I swapped devices and will see what happens when I travel tomorrow... As for the ATT apps, unless you have root you can't pull those and if you do have root... Please share it with the forum.
Sent from my HTC PG09410 using XDA App
ATT Intruder said:
I swapped devices and will see what happens when I travel tomorrow... As for the ATT apps, unless you have root you can't pull those and if you do have root... Please share it with the forum.
Sent from my HTC PG09410 using XDA App
Click to expand...
Click to collapse
I hope to have root but i unlocked my device t use it with another SIM
Good times... now I have two of them right next to each other rebooting - my replacement and my old one. I even activated a new sim...
This is getting frustrating
mattyass said:
Good times... now I have two of them right next to each other rebooting - my replacement and my old one. I even activated a new sim...
This is getting frustrating
Click to expand...
Click to collapse
It is entirely location based. Last week I was in McLean VA. My device was in constant reboot. When I left and was closer to Baltimore it was fine. In Austin over the weekend... No problem. This week in Nashville... No reboots at all. I'll be in DC next week and am sure it will reboot.
Sent from my HTC PG09410 using XDA App
Hey all,
This request may sound odd, but could you list out the last time ur device rebooted and in what city?
I'm in Dallas and my tablet stopped rebooting over the weekend.
Radarscratch said:
Hey all,
This request may sound odd, but could you list out the last time ur device rebooted and in what city?
I'm in Dallas and my tablet stopped rebooting over the weekend.
Click to expand...
Click to collapse
Reboot last Friday in the Tyson's Corner area of VA.
Sent from my HTC PG09410 using XDA App
Mine magically stopped the crazy reboots tonight. No update or anything. In Chicago and confirmed with another guy in Chicago on another forum that his stopped as well
Hmmm... wonder if it was AT&T
Boot Loop
mattyass said:
Mine magically stopped the crazy reboots tonight. No update or anything. In Chicago and confirmed with another guy in Chicago on another forum that his stopped as well
Hmmm... wonder if it was AT&T
Click to expand...
Click to collapse
. Things that make you go hum....
I have the same problem !! I return it and I bought other one "Unlocked" I thought that will work, but,, still with same problem
i will change the SIM card from at&t to t-mobile hopefully the problem will not occur.
The ones not having or the reboots stopping, are you in a LTE market? Plus you could be a “soft” LTE market. ATT Intruder, Austin is not listed as a LTE market, but does your JS indicate LTE on the taskbar? San Antonio had LTE On since Feb/March. The people having the reboots, might be in markets where they are “lighting up” LTE in beta and those APNs/PSIDs might not be load in those new LTE SIMs cards.
Or, I could’ve been out of the cellular world too long…
I pre-ordered this phone and received it on 5/24 - I've been using it around the house on Wi-Fi to check email/internet, etc but waited until last night to activate the phone.
Now, I'm having issues with the phone randomly freezing and rebooting. I've done numerous PRL updates, I'm going to try a hard reset now too.
What's interesting is that this happened ONLY after I put the phone on the Sprint network. The phone has been in use since I got it on 5/24 and I never experienced this issue. In fact the problem started as I was trying to activate the phone. The phone froze while trying to use the "Activate this device" feature in settings. I had to turn around and go online to activate it.
This sounds like a network/software issue - why would this problem surface immediately after activating the phone???? Grrrr Sprint.
I had problems using the activate this device in settings as well. It would not activate and kept retrying to activate every minute or so. I ended up calling Sprint and they had me do a PRL update. I can't remember though if they did anything on their end. In the end it worked after the update. Maybe give them a call.
Sent from my EVO using xda premium
I was able to activate phone on Sprint.com.
Did or do you have issues with the phone freezing after activating it?
if you're gonna hard reset your phone, I'm pretty sure you need to wipe data for Google wallet first. Good luck. Sorry about reboots. Never had one on this device.
sent from a shining jewel 4g LTE
I had small problems activating also so I had to call sprint. They had me go to settings>system updates>update profile and then everything was fine. You might want to try that too.
Sent from my EVO using XDA
You could see if calling Sprint and having them re-provision the phone.. not sure if it will do anything but it doesn't hurt and takes a few minutes
Thanks for the suggestions guys - ultimately I decided to exchange the phone.
I pre-ordered the original phone and you know the first batch are always a little buggy. I was able to duplicate the problem immediately at the Sprint store just by turning on 3G, lol. It froze and went into its reboot cycle.
So far the replacement seems ok.......
I have never got LTE on my phone and my dad has the same phone as me and we got them on the same day and he gets LTE all the time but I am yet to see it on my phone. All I have seen is 4g. I called Tmobile customer service and they told me to check the network settings and it was set on LTE auto connect. So the person told me to take it to a tmobile store for an exchange. I went in there and the guy tried using 6 different brand new sim cards and I was still getting 4g but when he plugged the sim card in from his phone it was getting LTE. So they exchanged the phone and it still wasnt getting 4 lte. I ended up going to another store and waiting for 2 hours and the guy was on the phone will tmobile trying to figure the problem out and they couldnt figure it out. Does anybody know this is happening?
nwg916 said:
I have never got LTE on my phone and my dad has the same phone as me and we got them on the same day and he gets LTE all the time but I am yet to see it on my phone. All I have seen is 4g. I called Tmobile customer service and they told me to check the network settings and it was set on LTE auto connect. So the person told me to take it to a tmobile store for an exchange. I went in there and the guy tried using 6 different brand new sim cards and I was still getting 4g but when he plugged the sim card in from his phone it was getting LTE. So they exchanged the phone and it still wasnt getting 4 lte. I ended up going to another store and waiting for 2 hours and the guy was on the phone will tmobile trying to figure the problem out and they couldnt figure it out. Does anybody know this is happening?
Click to expand...
Click to collapse
If you exchanged the entire phone and it still happens, I'm guessing it's something to do with the LTE provisioning on tmobiles side for your phone number. Call them again and tell them even with a new phone and sim card, it still happens.