[Q] MS Exchange stopped syncing mail folders - HTC Amaze 4G

Started to see that my Amaze stopped syncing the inbox folders of my MS exchange account last week. I could still send e-mails, but no new e-mails were showing up in the inbox or subfolders. I deleted the account and re-created it with success, but sure enough 5 days later it stopped again. No errors. Any ideas?
Thanks

I had the same issues on all of the Android devices that I've owned (g1 > myTouch 3g slide > myTouch 4g > myTouch 4g slide > Sensation). Including my current phone, the Amaze. Either the email or calendar would stop syncing after about a week. What solved it for me was to delete the Exchange account and re-add it every time it stopped syncing.
After a while I got tired of it. So my current solution is that I use the free version of Touchdown from the Market. It comes with a 30 day trial. It works great. I figure that having to setup once a month is better than once a week.

What version of Exchange, I sync against a 2010 server and have had no issues with my amaze or the optimus-t i had before.
Sent from my HTC_Amaze_4G using xda premium

zPacKRat said:
What version of Exchange, I sync against a 2010 server and have had no issues with my amaze or the optimus-t i had before.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
I'm connecting to a 2003 Exchange server. Other employees are having similar issues.
Sent from my Acer A500 using xda premium

I'm connecting to Hotmail using the exchange service. I did find an error however in the accounts and sync menu, under Exchange ActiveSync, there is an exclamation point by MAIL, and at the bottom of the page, it states: "Source and destination collection IDs are identical". I googled this and looks like a bunch of people are having this issue, but I couldn't find a resolution.

Lunaillij said:
I'm connecting to a 2003 Exchange server. Other employees are having similar issues.
Sent from my Acer A500 using xda premium
Click to expand...
Click to collapse
if you have not, make sure your exchange admin looks into the logs on the server.

I use NitroDesk Touchdown Pro and it is the best Exchange client I've found so far. Handles email, contacts, calendar, and tasks. Worth the money IMO.

Related

Exchange email and calendar eating battery

Does anyone here have an exchange account on their note, and has noticed that on occasion the email and calendar apps are eating the battery?
This is the second time this has happened to me. As you'll see by my screenshot, the usage is even higher than the display and is keeping the phone awake. This happened to me this past weekend and I deleted the account and re-added it. That seemed to clear up the issue but now it's back.
Anyone else experience this?
Sent from my SAMSUNG-SGH-I717 using Tapatalk
maddog2727 said:
Does anyone here have an exchange account on their note, and has noticed that on occasion the email and calendar apps are eating the battery?
This is the second time this has happened to me. As you'll see by my screenshot, the usage is even higher than the display and is keeping the phone awake. This happened to me this past weekend and I deleted the account and re-added it. That seemed to clear up the issue but now it's back.
Anyone else experience this?
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Click to expand...
Click to collapse
I had the issue with email. I just went into settings and adjusted the sync schedule. I basically turned email off while I was asleep. That worked wonders for me.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
This happens to me all the time. I think it is an issue that Android has when syncing to exchange servers. mine consistently will lose sync and I get repeated unable to connect messages so basically exchange just keeps the phone awake in constant attempt to sync. I've tried other email exchange apps and they work for a few days or more but then the issue starts up again. This was a problem on my epic 4g, evo4g and my Samsung intercept. I think your best bet is to do what you've been doing, monitor when your phone is acting up, remove your exchange account and add it back in again. That's pretty much what I do now. I wish sometimes that I didn't have to use my phone for work. Fyi with touchdown email clients app this has never been an issue. Try the 30 day trial. I just didn't want to spend the money on the app.
Sent from my SGH-I717R using xda premium
I have an exchange account I have it on push and I've never had this problem yet. I did have a problem with with exchange and the lg expo phone and it ate up 2 gigabytes of data and made the phone overheat. Somehow it had 2 accountS on there and they were but ing headS cauSing it to juSt Stay on
Sent from a Galaxy far, far away!
Install CPU Spy - I'll bet that you'll see it is keeping the CPU on a high speed and not entering deep sleep. Then kill the email app via the Task Manager and go back to see if that solves the CPU.
maddog2727 said:
Does anyone here have an exchange account on their note, and has noticed that on occasion the email and calendar apps are eating the battery?
Click to expand...
Click to collapse
1st post, hi!
So you have your calendar syncing with exchange?!? How?
I have an exchange email synced and set to push. I haven't had any issues with poor battery life or over heating of the phone.
Sent from my SAMSUNG-SGH-I717 using xda premium
eloscurosecreto said:
1st post, hi!
So you have your calendar syncing with exchange?!? How?
Click to expand...
Click to collapse
The same way you sync gmail. Settings, accounts and sync, add acct
Sent from my SAMSUNG-SGH-I717 using xda premium
kiltedthrower said:
The same way you sync gmail. Settings, accounts and sync, add acct
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Click to expand...
Click to collapse
I'm assuming that you are using exchange sync'ed. I do, getting e-mail fine, calendar just isn't working. After a little google fu', there are multiple reports of the same thing. If yours is working, it maybe an exchange issue on my end then.
Sorry for hi-jacking the thread.
Thanks.
eloscurosecreto said:
I'm assuming that you are using exchange sync'ed. I do, getting e-mail fine, calendar just isn't working. After a little google fu', there are multiple reports of the same thing. If yours is working, it maybe an exchange issue on my end then.
Sorry for hi-jacking the thread.
Thanks.
Click to expand...
Click to collapse
I just double checked and it says my calendar is synced with exchange. I also know that I am able to accept meeting requests from within exchange emails and it adds it to my my calendar.
Now I don't know if this has anything to do with it but I use Jorte as my main calendar which is also synced to my Google calendar.
Sent from my SAMSUNG-SGH-I717 using xda premium
I have Exchange working just fine. Does not seem to be a battery hog.
My day job is network manager for a defense contractor, so it is mandatory.
Sent from my SAMSUNG-SGH-I717 using xda premium

Microsoft Hot mail Sync

Every time I try to sync the Microsoft hotmail on the account & sync it tells me that sync is currently experiencing problems that it will be back shortly. is this going on for anybody else or is it just me. I'm trying to sync with Microsoft hotmail not the pop3 but with the exchange. Please any help gladly appreciated.
Sent from my EVO using xda premium
Me too. I believe this is a common issue. I have one hotmail account that works sporadically, and one that doesn't work at all.
Had the same issue. It was so annoying I switched to the hotmail app.
Sent from my EVO using xda premium
Yeah, it has never worked right for me either. I was wondering if the OTA might have fixed it but haven't tried setting up the account yet. Are you on the newest version?
Sent from my EVO using xda premium
I'm on the latest OTA, rooted. I just deleted the problematic account and readded it, and Im not getting the error now. I'm curious if it will stay that way. I have it set to push.
EDIT.. Nope, still hosed. I guess I could set it up as a pop account
I'm not glad that this is happening to a lot of people but I'm pretty happy that is not just my phone. I thought i had to go and get a replacement after 3 factory reset with no luck. hopefully it will get fix soon.
Is it possible that the OTA actually killed the Hotmail sync? When I first got my phone, Hotmail worked beautifully with the stock Email app, for several weeks, including Push email. Then, all of a sudden it just stopped working and I got the "Sync is currently experiencing problems" message. Hasn't worked since.
Has anyone been able to make it work again?
mcuellar said:
Is it possible that the OTA actually killed the Hotmail sync? When I first got my phone, Hotmail worked beautifully with the stock Email app, for several weeks, including Push email. Then, all of a sudden it just stopped working and I got the "Sync is currently experiencing problems" message. Hasn't worked since.
Has anyone been able to make it work again?
Click to expand...
Click to collapse
No. Many hotmail users with varying phones are have been experiencing the same issue.
http://answers.microsoft.com/en-us/...-working/85357a9f-09cf-44e7-9e6e-0387f3ebe13c
Sent from my EVO LTE baby!
Yes. It's confirmed that the stock email app doesn't push with hotmail. Download the Hotmail app from the market and you're gtg. Push on that app works great!
smalldice said:
Every time I try to sync the Microsoft hotmail on the account & sync it tells me that sync is currently experiencing problems that it will be back shortly. is this going on for anybody else or is it just me. I'm trying to sync with Microsoft hotmail not the pop3 but with the exchange. Please any help gladly appreciated.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
I was having the same issue...I try this fix and works great....I have no issues what so ever..
http://forum.xda-developers.com/showthread.php?p=29111569
HTC EVO LTE

ICS Exchange Problems

My exchange email has stopped. All of a sudden it stopped syncing and gave me an error. I removed the account and then re added the account and it says couldn't open connection to server. How can I fix this and what would cause it. Please help.
I am running paranoid android rom. I wiped cache and davlaich cache as well.
Sent from my SGH-I997 using xda app-developers app
What error code did it give you?
None. Just said it could not open connection to server. It just started doing this today and it wouldn't work so I removed account and now can't even add it back
Sent from my SGH-I997 using xda app-developers app
Usually with those it either means there's a certificate error or the port/security settings have been changed on the server side. Can you check the settings with your server admin?
It happened on my tablet too over the weekend. I powered it up and it gives the same error code and won't connect to the server. So this isn't just a phone problem which is good. Something has to be going on for it to affect phone and tablet email. It is exchange that is not working. I use Gmail app for my emailing, but use email so it will sync my calendar etc from work
Sent from my SGH-I997 using xda app-developers app
Got this too, still in Oct 2012
It doesn't look like this has been fixed since I'm still dealing with it today on my new asus tf700.
exchange
As far as I know, android can't handle exchange good. I tried to use a so called clients to syncronize between our exchange server and theese 2 apps (Exchange ExMail and Exchange by TouchDown ), but I always had an issue that after I read a mail on my phone, in my dekstop client it was still unread. I used MIUI on defy. Okay that was a year ago and I didn't tried again, but on my friends apple 3GS the exchange client works perfectly. Maybe your problem is related to android client side problems.

Email app has issue with Google apps exchange sync

Probably a repost, but I didn't see it here. Anyone have the email app connected to Google apps working? Mine keeps saying cannot connect to server. I don't want to just use gmail app because its for my work email and I want to use the peak/off peak settings so I don't get notified of every work email while sitting at my work computer.
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If you mean a using a gmail account in the stock email app yes i do because the stock email app allows you to embed images and no other client or app does. I have no issues with this account in stock email app.
Sent from my SPH-L710 using xda premium
I have the exact same issue as the OP and there are a couple of threads (somewhere?) with no resolution.
Before everyone chimes in with "My Gmail works fine" the problem is with google apps accounts. That is a google email account with your own domain that you most likely pay for or use with business accounts.
It is a really frustrating bug. You put in the correct credentials and setup works fine but upon returning to the mail screen the app just says 'Cannot connect to ACCOUNT"
One possible workaround is to use the mail app from the galaxy note or similar devices as described in a thread in the themes/apps section but you loose the peak/offpeak settings.
If anyone has any more info please chime in!
paulg1981 said:
I have the exact same issue as the OP and there are a couple of threads (somewhere?) with no resolution.
Before everyone chimes in with "My Gmail works fine" the problem is with google apps accounts. That is a google email account with your own domain that you most likely pay for or use with business accounts.
It is a really frustrating bug. You put in the correct credentials and setup works fine but upon returning to the mail screen the app just says 'Cannot connect to ACCOUNT"
One possible workaround is to use the mail app from the galaxy note or similar devices as described in a thread in the themes/apps section but you loose the peak/offpeak settings.
If anyone has any more info please chime in!
Click to expand...
Click to collapse
Right now I'm using IMAP and it works....but the whole point of exchange active sync was to utilize the peak and off peak settings while I'm at my desk so I don't get duplicate emails and it saves battery as well.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

Can't add Live Hotmail account

I had a DNA demo unit for about two weeks. I was able to add my Live Hotmail and Yahoo! accounts through their respective account types under Accounts & Sync. I liked the DNA, so I went ahead and ordered one. I received it today, but it's not letting me set up my Live Hotmail or Yahoo! accounts. I keep getting a message saying "503 80383: Pin expired." I've read the workaround where you add them using the regular Mail account type, but then you don't get the Live Hotmail or Yahoo! notification icon when you get new mail. You just get the regular Mail icon. I have no idea why it worked on the demo unit, but won't work on mine. Anyone know how to fix this? Thanks!
Don't set them up three "yahoo" or "hotmail" . Use other
sent from my DNA Employee Edition 04271
I always recommend getting the specific yahoo or Hotmail apps from the play store, they seem to work much better than using the stock mail app.
Sent from my HTC6435LVW using xda premium
Tag798 said:
I always recommend getting the specific yahoo or Hotmail apps from the play store, they seem to work much better than using the stock mail app.
Sent from my HTC6435LVW using xda premium
Click to expand...
Click to collapse
Hadn't thought of that. Maybe I'll give it a try.
I had same issue, but it is possible. Set up like this:
Select as an Exchange account
Server: "m.hotmail.com"
Username: your email address
Make sure box is checked for encrypted SSL
There is a lot about this on the hotmail/outlook help site. Good luck.
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