Related
I don't know if anyone else is having this issue, but it appears I am not receiving some calls and/or receiving text late or not at all. I wondering if setting the Roam setting to "Sprint Only" or "Automatic" makes a difference. This seems to be an off and on issue. Also it is starting to get on my nerves when I get text VMs atleast 3 hours after the call was made to me (keep in mind my phone never rang during those calls).
Anybody have any solutions, besides throwing this cool "buggy ass" phone against the wall?
This is a nice phone but it definitely has some bugs to be worked out. Or is all the problems related to Sprint's F'd up signals? My wife has the EVO3D and has none of these issues... wtf.
WUESTSIDER X!
Sent from my EVOLTE using xda premium
I am also having the exact same problem. I have tried playing with all the mobile settings and updating prl without success. This issue is intermitent. Also, I am periodically getting the unable to detect time/timezone message.
I am about to call Sprint, but was hoping to find a solution here. Please let me know what you find out.
wuestsider said:
I don't know if anyone else is having this issue, but it appears I am not receiving some calls and/or receiving text late or not at all. I wondering if setting the Roam setting to "Sprint Only" or "Automatic" makes a difference. This seems to be an off and on issue. Also it is starting to get on my nerves when I get text VMs atleast 3 hours after the call was made to me (keep in mind my phone never rang during those calls).
Anybody have any solutions, besides throwing this cool "buggy ass" phone against the wall?
This is a nice phone but it definitely has some bugs to be worked out. Or is all the problems related to Sprint's F'd up signals? My wife has the EVO3D and has none of these issues... wtf.
WUESTSIDER X!
Sent from my EVOLTE using xda premium
Click to expand...
Click to collapse
I have the same problem and I called Sprint and they told me they were having issues everywhere they are doing Network Vision upgrades cuz of towers being taken offline for the changes so you may be getting some of that
Sent from my Transformer Prime TF201 using Tapatalk 2
kc8emd said:
I am also having the exact same problem. I have tried playing with all the mobile settings and updating prl without success. This issue is intermitent. Also, I am periodically getting the unable to detect time/timezone message.
I am about to call Sprint, but was hoping to find a solution here. Please let me know what you find out.
Click to expand...
Click to collapse
I have researched the issue and it appears this issue is not uncommon. There is already an established post started for this issue, titled; "Anyone else having reception/signal issues?" Right now it appears one the ways to fix this issue is having Sprint re-provisioning your phone. Some have claimed this has helped.
I am planning on doing this myself sometime today.
But it does seem to be a Sprint conectivity issue and/or an issue with the phones antenna.
So I called Sprint and they had me reactivate, but signal still seemed to be a problem as it still roams. They recommended I take it in and get it replaced. So that is what I am going to do as I am just under the 14 day period.
not receiving calls
are you guys still having the same issue or have a work around?
I'm also not getting calls and when I try to make calls, I receive text messages that was sent in the past. I tried to contact customer support but all they've done was have me update profile and restart the phone. This is getting ridiculous specially missing some important calls.
Complain and get a free Airave. Then you'll have perfect call quality and 5 bars everywhere in your house. Done.
Sent from my EVO using XDA
I have been missing lots of calls the lastbfew days, and even wasnable to replicate the issue at my house. If my wife's phone calls mine, it will ring until voicemail on her end,and I get nothing on mine unless I leave a voicemail. I have steady, if not great signal on both (100ish DB).this is only the case for incoming calls, as I can always call out from home with no problems.
I tried that scenario a coupl dozen times, and got through 4 times.
I found two workarounds so far that seem to work consistently. (Both from other threads, can't take credit for finding them, but I did test them extensively. )
1. If I am on another call, I will get the incoming call everytime. I just dial voicemail and have someone call me to test. Without fail, the call center through.
2. Turning GPS and all location services on under settings -location. Strangely enough,all of my dozen test calls have gone through after turning GPS location on. Turning it off brought the usual 20% call success rate back.
Odd to say the least...
PsiPhiDan said:
Complain and get a free Airave. Then you'll have perfect call quality and 5 bars everywhere in your house. Done.
Sent from my EVO using XDA
Click to expand...
Click to collapse
It isn't a signal issue, the phones just don't ring. I have this issue and have full bars when attempted calls do not come into the EVO LTE. I can make calls out fine, just no received calls. Also to make this a more peculiar issue, I go down the highway a couple miles and it works fine.
I have called Sprint and followed a blog on sprint.com http://sprint.r.delivery.net/r/c/r?2.1.GT.2Z2.1hiUnF.DfhoXq..N.1QNCs.4RAa.bW89MQ__DObeFTE0 where others have the same issue, even in the same town. Sprint has followed up with no issue and ticket closed. It is currently open again..
My girlfriend broke up with me over theses missed text messages
and i missed important calls. I called sprint he had me turn off the phone while they refreshed it. Working ok so far i will say this i unrooted my phone and when i woke up i had 48 text messages from the previous week and eight voice mails from three days ago, i wonder if everyone with this problem was rooted as well.
Sent from my EVO using XDA Premium App
I had the same problem with me evo 4g and evo 3d...
I had same problem. Only way to get texts or calls was to call my voice mail. Sprint started a ticket, but since I was within my 14 days I exchanged the phone. Good thing I did cause Sprint closed the ticket on me telling me it was due to system upgrades. But it was not the network at all. As soon as they activated my new phone everything worked perfect. It was the phone the whole time.
Sent from my Transformer TF101 using xda premium
Try This...
I have an epic4g touch and this is the only "Band aid" that has stopped me from smashing my phone!
What I would recommend doing is using Google voice as your voicemail provider. Go to the options menu on the website and have it send you an email when you miss a call.
Google voice will always log the call even if your phone does not ring. For somebody like me who uses this phone for work, it definitely helps. You may miss the call but you will at least know that you missed the call and you can call them back.
It has saved me many times!
For the past two weeks I have missed the majority of incoming calls and texts come in bulk. Ive tried three different roms (including stock), had sprint do a refresh, updated profiles and PRL, unsynced google voice, etc. I was thinking it was just a network problem but Sprint hasn't had any reports of this higher than normal in my area. So I'm somewhat at a loss for words on the subject. Can anyone recommend any ideas?
My advice would be to drop Google voice, especially if you have your sprint number integrated with it. I had the same issues and if you browse through the official sprint forums you will see a lot of people with the same issues. Once I stopped using GV everything was back to normal.
Lancerz said:
My advice would be to drop Google voice, especially if you have your sprint number integrated with it. I had the same issues and if you browse through the official sprint forums you will see a lot of people with the same issues. Once I stopped using GV everything was back to normal.
Click to expand...
Click to collapse
Thanks for the reply, but that's what I mean when I said I unsynced my google voice. Didn't help
The same thing has been happening to me for about two weeks too. I live in the Los Angeles area and my calls/texts have been dropping like crazy. Now I'm starting to roam too. I've done everything that you've mention including unrooting my phone (just in case) and it's not helping.
However, I did call Sprint and they only offered a discount on my bill. =/
Sprint has major problems with Google Voice, I am not even sure why they offer the service? when it creates more problems. Honestly between the delays on updates and the drop calls I will be dropping them too. Pretty soon I hope.
Just this month 3 Trouble tickets and nobody can tell me or even better fix the problem - on the infamous now network
Hey guys, Punk9 again.
I live in the UCF area (Orlando FL) and I have LTE signal here. I have around 2-3 bars of service most of the time as well.
Lately I have been getting texts late, and not even receiving phone calls. For example, my gf sent me 6 texts within about an hour, I got all six at once, each with the time stamp of the time she sent them, but I got them all at the same time. She also called twice and nothing rang on my end, but it rang for 30 seconds and went to my voice mail on her end.
Is this a known issue or? I'm running ViperROM for Sprint one max. It was happening when I was stock as well (which is why i didn't post in the ROM thread)
Any ideas?
-Andrew.
yeah, call sprint and tell them about your signal issue..
Did yoi flash with cwm or twrp? I havr heard there are issues with signal when flashing with cwm.
*I have not personally used cwm on this device
wase4711 said:
yeah, call sprint and tell them about your signal issue..
Click to expand...
Click to collapse
I'm running twrp. I'll call Sprint then thanks guys!!
Sent from my HTC0P3P7 using xda app-developers app
they've actually been very good lately, in the Chicago land area, about responding the these kinds of issues..We have the new Spark network here, and its been really good so far, but there are some spots that need to be tweaked. When you call them and report it, they appear to spend time to send a detailed report out to their field network folks, and, so far, the 3 times that I reported areas with dead zones, when i returned, the problem appeared to be fixed.
hope it works that way for you..
I'm at work in Maspeth Queens New York and I have the Spark 4G LTE with 1 Bar most of the time which eats up my battery. Then the rest of the time, My phone has anywhere from 4 to 6 Bars on 3G.
At My House I have No 4G Anything! And sometimes, a Crappy 3G signal. I have a Sprint Airaive because of that. And the Bad thing that SUCKS, is that I'm less than 2.Miles from the Tower with a Clear Line of Sight and I Roam about half of the time if I unplug the Airaive.
Punk9 said:
Hey guys, Punk9 again.
I live in the UCF area (Orlando FL) and I have LTE signal here. I have around 2-3 bars of service most of the time as well.
Lately I have been getting texts late, and not even receiving phone calls. For example, my gf sent me 6 texts within about an hour, I got all six at once, each with the time stamp of the time she sent them, but I got them all at the same time. She also called twice and nothing rang on my end, but it rang for 30 seconds and went to my voice mail on her end.
Is this a known issue or? I'm running ViperROM for Sprint one max. It was happening when I was stock as well (which is why i didn't post in the ROM thread)
Any ideas?
-Andrew.
Click to expand...
Click to collapse
This sounds like a common CSFB issue. All new triband phones, or Spark devices use a new technology called Circuit Switch Fall Back, which allows the phone to use less battery because it has one radio for everything. When the device connects to LTE, it cuts off connection the 3G network, and essentially loses the ability to send/receive texts/calls. CSFB is the answer to this, however, it is not wholly deployed. CSFB tells the phone via LTE to switch back to 3G to receive phone calls and texts, as well as to send them. Since the technology is not as widely deployed as the amount of users of the new devices, theses issues happen.
A common way to fix this is to stay on 3G only mode, which is a burden. Otherwise hope the Sprint tech is smart enough to know its a Spark phone related issue, and knows how to send a tech out to your area to fix it. Last resort is to wait it out.
Calling Sprint may or may not do anything. I have been experiencing these problems since day one in New York City at my home, and every call to Sprint was answered with a saying that it is an issue with your phone.
At times, when I am using wifi calling, the incoming call directly goes to voice mail. I don't get the ring. This has happened to me more than a couple of times.
Out going calls are working fine, even when incoming calls are directed to voice mail. Incoming calls work after I turn off and turn on wifi.
Tmobile signal is very weak in my apartment and I rely on wifi calling to make/receive calls.
I am wondering if this is issue with my phone only..
Is any one else facing this issue?
I hope there is a fix for this issue..
It happened to me sometimes in the past (sgs4) and I think also one time with the sgs5.
How is your Wi-Fi signal? It might be that you are losing Wi-Fi from time to time and as a result you are being de-register from the T-Mobile network (and the incoming call is being diverted to voicemail).
Maybe try to keep the phone in a very good Wi-Fi coverage area for few hours, make some incoming test calls and see how it works?
Sent from my SM-G900T using xda premium
coolcav said:
At times, when I am using wifi calling, the incoming call directly goes to voice mail. I don't get the ring. This has happened to me more than a couple of times.
Out going calls are working fine, even when incoming calls are directed to voice mail. Incoming calls work after I turn off and turn on wifi.
Tmobile signal is very weak in my apartment and I rely on wifi calling to make/receive calls.
I am wondering if this is issue with my phone only..
Is any one else facing this issue?
I hope there is a fix for this issue..
Click to expand...
Click to collapse
I have the same problem. I turned on WiFi calling and my Son called from across the table and my phone never rang. Three times he tried and all three time it went to voicemail. I have excellent T-Mobile signal so I have turned off WiFi Calling. I also had an excellent WiFi signal when we were testing it.
Same problem here my boss called me 6 times and my girlfriend 3 times.. never got one call wth outgoing works every time though
Sent from my SM-G900T using xda app-developers app
glxys said:
Same problem here my boss called me 6 times and my girlfriend 3 times.. never got one call wth outgoing works every time though
Sent from my SM-G900T using xda app-developers app
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Click to collapse
I have the same issue it is quite annoying...help!
Same thing happens to me constantly ....
Not just calls though , incoming MMS also.
My WiFi coverage is very very good in the office but my cellular not so much. This is becoming a major annoyance for me as well. I have to toggle WiFi to check for visual voice mail or MMS
Sent from my SM-G900T using XDA Free mobile app
cjk2010 said:
Same thing happens to me constantly ....
Not just calls though , incoming MMS also.
My WiFi coverage is very very good in the office but my cellular not so much. This is becoming a major annoyance for me as well. I have to toggle WiFi to check for visual voice mail or MMS
Sent from my SM-G900T using XDA Free mobile app
Click to expand...
Click to collapse
In my case I figured it out. "conditional forwarding" was somehow turned on with the device. I didn't do it, and when I called t-mobile they turned it off, and it works fine. Doing the ##004# didn't clear it t-mobile had to do it in the provisioning profile.
philfna said:
In my case I figured it out. "conditional forwarding" was somehow turned on with the device. I didn't do it, and when I called t-mobile they turned it off, and it works fine. Doing the ##004# didn't clear it t-mobile had to do it in the provisioning profile.
Click to expand...
Click to collapse
Wish it was the case with mine.... Its def a wifi calling issue here that can be replicated 100% of the time.
galaxy s5
cjk2010 said:
Wish it was the case with mine.... Its def a wifi calling issue here that can be replicated 100% of the time.
Click to expand...
Click to collapse
have you found anything out about this issue yet ?
i have bought a new s5 and have same issue, no incoming calls unless i turn wifi off, then it works fine
sim card has been replaced, samsung have even replaced handset and exactly same occurs
i have turned off 4g so its only on 3g/2g
the network have turned off all call barring etc settings
if i put my sim in my old S3 it works flawless, if i put my wifes sim in my s5 it also works flawless
network or samsung cant work it out, its been factory reset like 6 times now its driving me mad
thanks Richard
Though I've only had the S5 (4 of them) for about a week, incoming calls usually work. There was one time in the past week where my wife's phone went to voicemail immediately (called 3 times, 3 times into VM). When I came home, I toggled wifi calling off and on, then it worked fine. Has been fine since.
Wifi signal at the time was as strong as can be.
Hopefully future firmware updates will make it more solid.
I have the same problem, come on Samsung, we need a fix, I am still in the first 14 days of my contract and have requested a replacement handset.
I don't get text when wifi calling is enabled. Just started happening to me after the NF6 upgrade. TMO said they have many people with the new update that this is being reported and might have it fixed in a day or two.
^^^ I thought that I was the only one having this problem. As it just started after doing the NF6 update. Wifi calling and texting has been real erratic, especially texts. If I restart the phone or switch airplane mode to off then back on texts go crazy for a little bit and then stops working again.
vvveith said:
I don't get text when wifi calling is enabled. Just started happening to me after the NF6 upgrade. TMO said they have many people with the new update that this is being reported and might have it fixed in a day or two.
Click to expand...
Click to collapse
This phone has nothing but problems worth wifi calling and texts, missing calls and frankly for a $600 it's a joke. Not to mention battery covers falling off.
Sent from my SM-G900T using XDA Free mobile app
Has anyone found a fix for this? It just started happening again to me. Last time I was told need to shut off qifi calling first then, wifi when leaving the area of my wifi (home) worked for awhile, then recently found out I'm not getting calls again. Texts seem to work on I think, but not calls. Wifi calling is a must for me as tmobile signal is low in my house
Just got off the phone with tmobile apparently my "wifi" calling "provision" was not turned on my line. We'll see if it fixes the issue, we'll see. Just an FYI for people who still encounter this issue, might be worth the try
coolcav said:
At times, when I am using wifi calling, the incoming call directly goes to voice mail. I don't get the ring. This has happened to me more than a couple of times.
Out going calls are working fine, even when incoming calls are directed to voice mail. Incoming calls work after I turn off and turn on wifi.
Tmobile signal is very weak in my apartment and I rely on wifi calling to make/receive calls.
I am wondering if this is issue with my phone only..
Is any one else facing this issue?
I hope there is a fix for this issue..
Click to expand...
Click to collapse
I started having this issue about 2 weeks ago. Its not restricted to texting, but both texting and calling. I bought the S5 back in February and had no problems when connected to Wifi at home. At times my connection would be over 10 hours, I could call, receive calls, text, surf no issues. After the slew of updates I started noticing that calls going to VM even though I was connected to the WiFi. No call would show up in the caller logs.
It was intermittent, and therefore escaped my attention. But recently the issue is more consistent. Following is a summary of what occurs:
1 - When Wi fi is enabled and connected and i try to make a call, they call goes through but immediately disconnects
2 - When Wi fi is enabled and I try to call it from another phone the call goes straight to VM
3 - When Wi fi is enabled and a friend texts me, the text does not show up
4 - In the rare instance when Wi fi is enabled and I do manage to call out the call will disconnect after about 5 minutes
5 - I am able to surf and receive and send emails over wifi
Essentially this $700+ phone has just become a pricey laptop. I did call T-Mobile Tech support, and after an hour on the phone they issued a ticket that pushes the issue up to the engineers. Still waiting to hear from them.
idlethinker said:
I started having this issue about 2 weeks ago. Its not restricted to texting, but both texting and calling. I bought the S5 back in February and had no problems when connected to Wifi at home. At times my connection would be over 10 hours, I could call, receive calls, text, surf no issues. After the slew of updates I started noticing that calls going to VM even though I was connected to the WiFi. No call would show up in the caller logs.
It was intermittent, and therefore escaped my attention. But recently the issue is more consistent. Following is a summary of what occurs:
1 - When Wi fi is enabled and connected and i try to make a call, they call goes through but immediately disconnects
2 - When Wi fi is enabled and I try to call it from another phone the call goes straight to VM
3 - When Wi fi is enabled and a friend texts me, the text does not show up
4 - In the rare instance when Wi fi is enabled and I do manage to call out the call will disconnect after about 5 minutes
5 - I am able to surf and receive and send emails over wifi
Essentially this $700+ phone has just become a pricey laptop. I did call T-Mobile Tech support, and after an hour on the phone they issued a ticket that pushes the issue up to the engineers. Still waiting to hear from them.
Click to expand...
Click to collapse
I have almost all the issues you listed above, and the only fix is to soft rest my phone every time i get home, then i call 611 to make sure my wifi calling is working.
I've been talking to tmobile for months, and before it seemed ok, then all of a sudden not "constantly" not working.
They "told" you an engineer is working on it...NO THEY ARE NOT.
My ticket sat in a queue from Sunday to Thursday because they are backed up.
If they tell you they will call you back,....no they wont.
I've gone through two "supervisors" supposedly, and still no resolution.
Supposed to get a call back from the 2nd one who is a higher person and/or "engineer" with a resolution....i'm not holding my breath.
They've lost all credibility with me and i will need to see some action in order for them to gain it back. Being with them for 13 years, when it was called Voicestream back then, and all i get is the run-around and more excuses to by themselves more time? That piss-poor customer service.
If 3 people have to ask me if my firmware up-to-date, WTH is the point of telling me you noted my account? Apparently the last person didn't of you didn't bother reading the notes after putting me on hold to say your're reviewing the notes on my account.
Sorry for the long rant, but short story, take what they tell you with a grain of salt and follow up with them daily if you want this issue fixed.
Wifi Calling issue with S5
ssgokou29 said:
I have almost all the issues you listed above, and the only fix is to soft rest my phone every time i get home, then i call 611 to make sure my wifi calling is working.
I've been talking to tmobile for months, and before it seemed ok, then all of a sudden not "constantly" not working.
They "told" you an engineer is working on it...NO THEY ARE NOT.
My ticket sat in a queue from Sunday to Thursday because they are backed up.
If they tell you they will call you back,....no they wont.
I've gone through two "supervisors" supposedly, and still no resolution.
Supposed to get a call back from the 2nd one who is a higher person and/or "engineer" with a resolution....i'm not holding my breath.
They've lost all credibility with me and i will need to see some action in order for them to gain it back. Being with them for 13 years, when it was called Voicestream back then, and all i get is the run-around and more excuses to by themselves more time? That piss-poor customer service.
If 3 people have to ask me if my firmware up-to-date, WTH is the point of telling me you noted my account? Apparently the last person didn't of you didn't bother reading the notes after putting me on hold to say your're reviewing the notes on my account.
Sorry for the long rant, but short story, take what they tell you with a grain of salt and follow up with them daily if you want this issue fixed.
Click to expand...
Click to collapse
Wow! The 611 rep told me that they have not heard of this problem before. After the call I googled and came up with several hits dating back to 2013. This has been a problem in previous versions, but it was not a problem on the first S5, just the updates killed it.
idlethinker said:
Wow! The 611 rep told me that they have not heard of this problem before. After the call I googled and came up with several hits dating back to 2013. This has been a problem in previous versions, but it was not a problem on the first S5, just the updates killed it.
Click to expand...
Click to collapse
LOL i'm not surprised. It's really sad, supposedly it's a known issue, from what some reps have told me before.
All they are doing is buying themselves times.
You should tell them to log onto a forum while your on the phone and/or do a google search and tell me it's still tell me they have not heard of the problem before.
MAYBE the "rep" never heard of it, but it should be all over their intranet or notes.
They told me, thats what some of release updates have been about.
I got the phone on launch day and already 2 firmware updates.
I could go on and on about the BS, but it's frustrating to bring up. Not sure how you feel, but for a $700+ phone, i want it to work without me having to reset for a feature that TMOBILE prides itself on.
i'll report back what they tell me. good luck to us both, we're going to need it.
I'm on sprint and have had my edge Since 4/8. I never used to drop calls on any of my various phones on sprint in the past 10 years. I drop almost every call that lasts more than 5 minutes now. I've noticed it's particularly bad while driving so maybe it's a tower handoff issue.
Anyone else notice increased dropped calls on sprint or any of the networks with their s6?
I have the same problem with the edgeless s6. definitely a bigger problem while driving and never happened with my moto x.
5harkology said:
I'm on sprint and have had my edge Since 4/8. I never used to drop calls on any of my various phones on sprint in the past 10 years. I drop almost every call that lasts more than 5 minutes now. I've noticed it's particularly bad while driving so maybe it's a tower handoff issue.
Anyone else notice increased dropped calls on sprint or any of the networks with their s6?
Click to expand...
Click to collapse
Does the Sprint version use VOLTE?
i am also dropping calls. In an area with 5 bars when on a call and not even moving when the drop calls occurred. I noticed while on a call my bars drop from 5 bars to 1 or non. It is not normal as iPhone 6 or S5 are not having issues at same location.
gosabres said:
I have the same problem with the edgeless s6. definitely a bigger problem while driving and never happened with my moto x.
Click to expand...
Click to collapse
Which carrier are you with?
Lancerz said:
Does the Sprint version use VOLTE?
Click to expand...
Click to collapse
I'm not sure if they do. I'm frequently on HD voice but I thought they used a different format for than voLTE for their hd voice.
bucdenny said:
i am also dropping calls. In an area with 5 bars when on a call and not even moving when the drop calls occurred. I noticed while on a call my bars drop from 5 bars to 1 or non. It is not normal as iPhone 6 or S5 are not having issues at same location.
Click to expand...
Click to collapse
Are all the devices you mentioned on sprint as well?
I'm trying to figure out if it's a carrier specific issue or if the device is having these issues across all carriers.
5harkology said:
Are all the devices you mentioned on sprint as well?
I'm trying to figure out if it's a carrier specific issue or if the device is having these issues across all carriers.
Click to expand...
Click to collapse
Our S6 is on Sprint. No drop calls with S5 or iPhone 6. Haven't seen drops calls for over two years since Network Vision started.
Had the same issues with Tmobile Edge...calls cut off especially when driving but generally anytime after 3-4 minutes...I returned it to tmobile...went back to my previous M8
5harkology said:
I'm on sprint and have had my edge Since 4/8. I never used to drop calls on any of my various phones on sprint in the past 10 years. I drop almost every call that lasts more than 5 minutes now. I've noticed it's particularly bad while driving so maybe it's a tower handoff issue.
Anyone else notice increased dropped calls on sprint or any of the networks with their s6?
Click to expand...
Click to collapse
5harkology said:
I'm on sprint and have had my edge Since 4/8. I never used to drop calls on any of my various phones on sprint in the past 10 years. I drop almost every call that lasts more than 5 minutes now. I've noticed it's particularly bad while driving so maybe it's a tower handoff issue.
Anyone else notice increased dropped calls on sprint or any of the networks with their s6?
Click to expand...
Click to collapse
It looks like they didn't fix the problem which started with the Note 4 Edge on Sprint. I was afraid the S6 was going to have the same problem and apparently it does. Google "Note edge dropped calls sprint"
I noticed during the drop calls I was on Sprint to Sprint call via HD voice. Cannot conclude yet, need to do more testing today on a call that is not a Sprint customer. Also, I am in ALU market, dropped calls in Las Vegas and San Diego.
I have been with Sprint x 3 years, really never had a problem. got the S6...EVERY single call dropps. it onlyhappens when i am driving but it is soo annoying. went to sprint who sent me to a tech....tech rebooted/hard booted my phone, updated the ?prl..still dropping calls.
Was going to switch to edfe 6..but they are having soo many problems as well. Wth..im sooooooooo fustrated.
I have had the S6 since Sunday, 05/03/15. I have been dropping calls whether at home or in the car, driving or sitting still. I am on Sprint and had an S4 for two years that rarely if ever had this issue, only in rural areas where anyone would have this issue. I had read about the difference in the antenna and the inability to switch networks smoothly (4G to 3G and back) while in motion. If that is the case, is a firmware fix that is coming once they identify the cause (according to Sprint forums) going to really make a difference? My wife has an S5 and has no such issues. I actually read on the Sprint forum, from the Sprint tech, that they user should return it within their 14 day window if they have concerns. Not exactly a rousing endorsement! I'll give it another week but now I have to figure out what new handset to get or bet on a fix and keep it! So frustrating!
I'm on AT&T, and have this problem. Driving down 95 from DC my calls will drop a couple times. I have two phones with me in the car, for work and personal. Both are on AT&T. The iPhone 6 plus, will show full signal strength when this happens, and I notice the S6 will completely lose signal for a few seconds, then regain full strength. I hate this, because everything else about the phone is great, no pink/yellow display, no scratches, bubbles, and great battery life.
I think its the fact that samsung is using a brand new LTE modem for the exynos chipset which is probably not yet optimized for NA. in the past snapdragon version we never had this problem.
I spoke to Samsung customer services about this to see if a fix is coming. As expected the rep denied any knowledge and suggested I return the phone.
Drop Call Problems
Hello, All,
I'm a new customer to Sprint and I purchase the galaxy s6 edge. I'm on day 13 and will be taking the phone back today. Since day one I have had a tremendous amount of drop calls. I called tech support each time for these incidents. I primary use my phone for work as well, so drop calls "cannot" happen; especially if I'm on a conference call. The last rep I spoke to yesterday said that out of the 12 days that I had the phone, I only had "1" day with 90% of coverage......which means no drop calls.......just "1" day out of 12 days. This is very bad. I absolutely love this phone and has gotten use to it's features....turning it back in is very disappointing, but I'm going to have to go with something else b/c it's obvious that these phones have a issue that Samsung or Sprint are not willing to deal with. I would feel more comfortable about keeping it if there were an article or message out there from either Samsung or Sprint saying they're looking into fixing the problem......but as of today 5/8/2015, nothing has been said. If you're reading this and wondering should you get the galaxy s6 or the edge, do yourself a favor and get another phone. I can say in my research the drop calls issue has been across the board with all carriers so it's safe to say that it's something dealing with the phone itself rather than the carriers.
QueTwit said:
Hello, All,
I'm a new customer to Sprint and I purchase the galaxy s6 edge. I'm on day 13 and will be taking the phone back today. Since day one I have had a tremendous amount of drop calls. I called tech support each time for these incidents. I primary use my phone for work as well, so drop calls "cannot" happen; especially if I'm on a conference call. The last rep I spoke to yesterday said that out of the 12 days that I had the phone, I only had "1" day with 90% of coverage......which means no drop calls.......just "1" day out of 12 days. This is very bad. I absolutely love this phone and has gotten use to it's features....turning it back in is very disappointing, but I'm going to have to go with something else b/c it's obvious that these phones have a issue that Samsung or Sprint are not willing to deal with. I would feel more comfortable about keeping it if there were an article or message out there from either Samsung or Sprint saying they're looking into fixing the problem......but as of today 5/8/2015, nothing has been said. If you're reading this and wondering should you get the galaxy s6 or the edge, do yourself a favor and get another phone. I can say in my research the drop calls issue has been across the board with all carriers so it's safe to say that it's something dealing with the phone itself rather than the carriers.
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I know how you feel. I boxed mine up to return today. Nice phone, the camera is the best I've ever seen, but if it doesn't function as a telephone properly its game over. Why couldn't they get this right? I've just taken delivery of an Honor 6 plus. Don't laugh! Its pretty dam good.
Just to add my bit, I own a int'l version and I live in India.
I am also facing a lot of call drops since the day I have bought my phone. I do not have LTE in my region and this thing happens on 3g as well. The network handoff is awful in my opinion as the calls are dropped frequently while driving. This thing never happened with my previous device. ?
I have a same problem, I'm on T-Mobile , daily getting 5-7 dropped calls, they're going to switch my sim card, lets see what happens next.
I have this same problem in the UK on the 3 network. I have had new simcardsx 3, Home Hub network booster, 2 new phones and still the problem persists.
I get constant dropped calls, poor sound quality calls and many missed calls without missed call notifications.
If i switch back to my old Note 3 with same network I have no problems.
Answer = definately the S6 phone thats at fault.