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Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Bigjim1488 said:
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I used to have that problem before the OTA update came out, but it happened regardless of whether I was by my Airave or not. The OTA seems to have solved it though
Bigjim1488 said:
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I was given an Airvana by Sprint a few months ago. I had major issues with the Nexus s 4G and the Airvana. It would work fine for a bit, then it would block all my incoming and out going calls. Sometimes it would miss route them as well. It was only on the Nexus and when I unplugged the Airvana everything would work again. That's actually how I got the Photon. Sprint sent it to me to address the issue. You problems seem more like a well known bug with the phone that was addressed with the OTA.
I don't seem to be having any problems with the Photon and Airave at all. I have one of the older models that's voice only, I wish I had the one that's data as well.
I have the new airave and my photon connects just fine. I also don't have that issue anymore either where my evo would send the same message a million times to the same person...lol...not one blip with the mopho and airave!
Sent from my MoPho using XDA Premium.
I have the newer airave, and the Photon connects just fine. I do have problems with the airave fairly often. Probably once or twice a week I have to reboot the airave because it loses its internet connection, or stops putting calls through. The issue is always the airave, though, not the phone.
I guess I will have to see if sprint will send me a newer one. I have had this one for two years now and I really can't live without it. The reception in my house is terrible and if sprint didn't send me one of these for free I would have dropped my service........no point in having a carrier that you can only use outside your house
My parents have one of the new airraves and my photon connects but all I get is weird alien like sounds sounds like a scrambled code or something it is really weird and annoying if anyone knows of a fix please let me know
Sent from my MB855 using XDA App
Bigjim1488 said:
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I have airave airvana and i get silent calls all the time. Had to unplug airave.
OK Guys here's the issue. I spoke with Airwave support and he had me do a test:
http://voiptest.packet8.net/
Click the Start Test Button. When it's finished the thing you are looking for the most is Jitter Rate( you will have 5 different catagories). If your Jitter Rate is High (mine was 65ms) you WILL NOT be able to maintain a VOIP call thru the Airwave (it has to be no higher than 5ms). The Sprint Rep told me to call my ISP (TWC) and have them Clean and Flush my line, I did, and my Jitter Rate went down to 1.1ms and my Airwave works GREAT. Have your lines Cleaned and Flushed and rerun the test and you WILL see a difference.
So I figured out my problem I forgot I had set my voice codac to 4GV and the air rave doesn't support that. switched it back to evrc-b and all is well.
Sent from my MB855 using XDA App
ghodzilla5150 said:
OK Guys here's the issue. I spoke with Airwave support and he had me do a test:
http://voiptest.packet8.net/
Click the Start Test Button. When it's finished the thing you are looking for the most is Jitter Rate( you will have 5 different catagories). If your Jitter Rate is High (mine was 65ms) you WILL NOT be able to maintain a VOIP call thru the Airwave (it has to be no higher than 5ms). The Sprint Rep told me to call my ISP (TWC) and have them Clean and Flush my line, I did, and my Jitter Rate went down to 1.1ms and my Airwave works GREAT. Have your lines Cleaned and Flushed and rerun the test and you WILL see a difference.
Click to expand...
Click to collapse
I have this same issue - where 50% of my incoming calls never reach me and go straight to voicemail. Other times, I would not be able to call out and other times it would go without doing anything... same goes for incoming.
Spent hours back and forth with sprint tech, with battery pulls, profile updates, power cycling of airvana and phone and reseting airvana and photon - tried switching to "sprint only" / "any cdma" / "automatic" - nothing particularly gave better results.
After the voip test, everything was in range except for the jitter - mine was between 70-300ms and average in between that which you are right about VOIP not being optimal.
I tried explaining this to comcast (my isp) and they had no idea, saving signal, upstream/downstream is good..
*** How or what do you need to do to have them [the isp] "clean / flush" the line? Is there a better technical term to convey to them?
Is this something they do over the phone from their network side? I have a comcast tech coming in, and from what a sprint tech told me - there's a possibility that the cable lines to my apartment may have not been shielded well creating RF/radio frequency interference, which results in high jitter - so it, according to him is a physical issue - not sure.
I have an old samsung voice only airave - and this works perfect without changing anything...
Would love to get the 3g data back on the airvana and have this work.
This is a legit problem. Been dealing with it for about 4 months now. Started out where the everything works great after a power cycle. Then at some point the Nexus S 4G I had would stop working with the Airvana (the new Airave). All my calls in and out were blocked and other times my calls were incorrectly routed.
I was really weird because at times the Airvana would completely kill the radio on the Nexus. I would just have the signal bars with the little x over top. Other times I would roam on Verizon and no one was able to force me back to the Sprint Network.
I actually lost a some business due to my phone not receiving the calls.
However, as soon as I unplugged the Airvan everything went right back to normal.
My wife's Epic worked just fine as did the Hero, Evo and Evo 3D. Thats actually how I got the photon for free. I had just bought the Nexus outright and was not able to return it. My problems were so well documented that a manager called me one day and offered me an Evo 3D as a way of addressing the problem.
After 2 bad Evo 3D's they sent me the Photon. Everything worked well until last weekend. I had to kill the Airvana once again. My calls were getting blocked.
Apparently what has happened is that Sprint pushed an update to the Airvana and some customers will need to have the device reset on Sprints end. I tried resting it on my end and it's a no go. I just have had to much on my plate to call them again and deal with the scripted support.
Honestly, the radio in the Photon is way better then either of the Samsungs and even the Evo 3D. So it hasn't been a huge rush.
Hope this helps. Also thanks for writing this because I thought I was going crazy as Sprint claims to have never seen these problems before.
I even had a Sprint rep tell me he was going to "boost" the signal to my phone so I got better reception in my area.
It's definitely as I agree an airvana issue - as yourself - as soon as I turn off the airvana... everything works fine... or of out of the airvana network.
What was worse is that the trroubleshooting timing - when calling/testing with tech, it works... best was that they thought everything was great when they called to test incoming, A few minutes to wrap up, I asked if they could dial it once more... straight to voicemail I really wish it did get corrected
The 1st gen samsung hasn't given me any problems thus far which makes me wonder what the issue really is... I was given a replacement 2nd gen airvana because we thought the other airvana was going bad or malfunctioned somehow.
The airvana apparently has an "access menu" which I haven't looked at : the ip they gave me : 192.168.17.2 username : admin / password : admin (or blank). They said there weren't many things to change (I can't confirm this) from there ... i,e time zone/date
This ISP clean/flush looks interesting, but I don't know what that entails or how to convey the message to them to do it.
I lost a lot of calls which should have went through - I know that feeling. It's quite a bit of time to reconvey the issues over and over going through the same steps over and over (regardless of previous call log notes) - just hoping, that this time it will work....
Is it maybe a high jitter issue??
If your Jitter Rate is too high, it will NOT keep a constant VOIP call (that's what we are using with the Airwave, VOIP). I just tell TWC to Clean/FLush my line and they know what to do. You can also tell them to Reset your Modem. This all happens on Their end. The can Reset your Modem over their line.
same Issue
I had the same issue, i upgraded from the epic to the motorola photon, when i got home all my calls were blocked and i had no air rave coverage.*99 didnt go through. I went through the settings and did a manuel update to the latest motorola software to address the silent call issue. Then i logged into my sprint account online, and reconfigured the settings to my air rave(its the new air rave airvanna) After i restricted my airvanna air rave to only my cell phone number and my wifes, i turned off my phone and turned it on, and all my problems were solved. If anyone needs help finding the settings for your air rave, let me know, it took me some time to find it, i could help you locate it. It appears we all have indifferent issues with this phone. My problems been fixed since the 23rd of august. Still no issues today.
Right thanks - I had them "reset" and send a "refresh" signal to my modem - but that didn't do anything to the jitter unfortunately... still in the ~70ms range jitter. Is that what you mean then by "clean / flush" ?
Regarding the mention of restricting the your phone number on the website, yes this was a bit tricky to get to - I initially did use this, but removed my #.
I think my apartment complex has so many airvanas around because wherever I walk around to the outside, I am at times connected when I know it shouldn't...
Apparently - if anyone else comes to your residence that has a sprint connection, their sprint phones don't work - the old airave samsung was able to add multiple phone numbers in that situation. I forgot how long it took for the sprint network to accept the guests' phone #'s - but how much can we ask for?
I am not sure if you could add more "sprint" lines to the account if guests arrived with sprint phones to have it work...
Just got my Airave last night the thing is just disgusting! I love ti and couldn't ask for better. Got my own tower in my house. Still connected down the street too. Frickin sweet. No silent calls here, will respond with more use too.
-DJ
Hi XDa folk,
Got a problem with my new Samsung galaxy S2 that's stumping (and infuriating me). It's tricky to Google a solution for.
ISSUE: Several times a day, for several minutes at a time, I'm unable or send or revive text messages. During this ~5 min window I am also unable to make or receive calls. Outgoing texts will time out and outgoing call just stay at "dialing" and then time out. The issue resolves itself after a few minutes.
NOTES:
• This started when I switched to an iPhone on Sprint from my Samsung Epic 4g on Sprint. Thinking it was the iPhone issue, I switched to a Galaxy SII... which does the exact same thing.
• I have signal bars the whole time
• my girlfriend, who shares the cell plan and my house never has this issue (she has an Evolution 4g)
• tried updating the PRL, profile and even had Sprint reset my MSID#.
• happened on stock EK02 ROM, and rooted EL29 roms.
I am SO stumped. The fact that it happens on two phones implies a carrier issue... but I'd be delighted if any of you geniuses have ideas as to what's causing this?
Thanks!
If you're still on stock firmware and ought to have good signal (outside, within range of a cell tower) your problems are likely your provider's. Why not call them up? You may be able to get some swag (or a reduced bill) if you complain loudly enough.
- chris
cttttt said:
If you're still on stock firmware and ought to have good signal (outside, within range of a cell tower) your problems are likely your provider's. Why not call them up? You may be able to get some swag (or a reduced bill) if you complain loudly enough.
- chris
Click to expand...
Click to collapse
Ahhh, but I have. They even escalated it after a tech had no idea. They offered to give me a totally new # to try and fix it. Um, no thanks! As this tech was not, shall we say, technical, I thought I'd post here in case anyone has any ideas.
I don't know if anyone else is having this issue, but it appears I am not receiving some calls and/or receiving text late or not at all. I wondering if setting the Roam setting to "Sprint Only" or "Automatic" makes a difference. This seems to be an off and on issue. Also it is starting to get on my nerves when I get text VMs atleast 3 hours after the call was made to me (keep in mind my phone never rang during those calls).
Anybody have any solutions, besides throwing this cool "buggy ass" phone against the wall?
This is a nice phone but it definitely has some bugs to be worked out. Or is all the problems related to Sprint's F'd up signals? My wife has the EVO3D and has none of these issues... wtf.
WUESTSIDER X!
Sent from my EVOLTE using xda premium
I am also having the exact same problem. I have tried playing with all the mobile settings and updating prl without success. This issue is intermitent. Also, I am periodically getting the unable to detect time/timezone message.
I am about to call Sprint, but was hoping to find a solution here. Please let me know what you find out.
wuestsider said:
I don't know if anyone else is having this issue, but it appears I am not receiving some calls and/or receiving text late or not at all. I wondering if setting the Roam setting to "Sprint Only" or "Automatic" makes a difference. This seems to be an off and on issue. Also it is starting to get on my nerves when I get text VMs atleast 3 hours after the call was made to me (keep in mind my phone never rang during those calls).
Anybody have any solutions, besides throwing this cool "buggy ass" phone against the wall?
This is a nice phone but it definitely has some bugs to be worked out. Or is all the problems related to Sprint's F'd up signals? My wife has the EVO3D and has none of these issues... wtf.
WUESTSIDER X!
Sent from my EVOLTE using xda premium
Click to expand...
Click to collapse
I have the same problem and I called Sprint and they told me they were having issues everywhere they are doing Network Vision upgrades cuz of towers being taken offline for the changes so you may be getting some of that
Sent from my Transformer Prime TF201 using Tapatalk 2
kc8emd said:
I am also having the exact same problem. I have tried playing with all the mobile settings and updating prl without success. This issue is intermitent. Also, I am periodically getting the unable to detect time/timezone message.
I am about to call Sprint, but was hoping to find a solution here. Please let me know what you find out.
Click to expand...
Click to collapse
I have researched the issue and it appears this issue is not uncommon. There is already an established post started for this issue, titled; "Anyone else having reception/signal issues?" Right now it appears one the ways to fix this issue is having Sprint re-provisioning your phone. Some have claimed this has helped.
I am planning on doing this myself sometime today.
But it does seem to be a Sprint conectivity issue and/or an issue with the phones antenna.
So I called Sprint and they had me reactivate, but signal still seemed to be a problem as it still roams. They recommended I take it in and get it replaced. So that is what I am going to do as I am just under the 14 day period.
not receiving calls
are you guys still having the same issue or have a work around?
I'm also not getting calls and when I try to make calls, I receive text messages that was sent in the past. I tried to contact customer support but all they've done was have me update profile and restart the phone. This is getting ridiculous specially missing some important calls.
Complain and get a free Airave. Then you'll have perfect call quality and 5 bars everywhere in your house. Done.
Sent from my EVO using XDA
I have been missing lots of calls the lastbfew days, and even wasnable to replicate the issue at my house. If my wife's phone calls mine, it will ring until voicemail on her end,and I get nothing on mine unless I leave a voicemail. I have steady, if not great signal on both (100ish DB).this is only the case for incoming calls, as I can always call out from home with no problems.
I tried that scenario a coupl dozen times, and got through 4 times.
I found two workarounds so far that seem to work consistently. (Both from other threads, can't take credit for finding them, but I did test them extensively. )
1. If I am on another call, I will get the incoming call everytime. I just dial voicemail and have someone call me to test. Without fail, the call center through.
2. Turning GPS and all location services on under settings -location. Strangely enough,all of my dozen test calls have gone through after turning GPS location on. Turning it off brought the usual 20% call success rate back.
Odd to say the least...
PsiPhiDan said:
Complain and get a free Airave. Then you'll have perfect call quality and 5 bars everywhere in your house. Done.
Sent from my EVO using XDA
Click to expand...
Click to collapse
It isn't a signal issue, the phones just don't ring. I have this issue and have full bars when attempted calls do not come into the EVO LTE. I can make calls out fine, just no received calls. Also to make this a more peculiar issue, I go down the highway a couple miles and it works fine.
I have called Sprint and followed a blog on sprint.com http://sprint.r.delivery.net/r/c/r?2.1.GT.2Z2.1hiUnF.DfhoXq..N.1QNCs.4RAa.bW89MQ__DObeFTE0 where others have the same issue, even in the same town. Sprint has followed up with no issue and ticket closed. It is currently open again..
My girlfriend broke up with me over theses missed text messages
and i missed important calls. I called sprint he had me turn off the phone while they refreshed it. Working ok so far i will say this i unrooted my phone and when i woke up i had 48 text messages from the previous week and eight voice mails from three days ago, i wonder if everyone with this problem was rooted as well.
Sent from my EVO using XDA Premium App
I had the same problem with me evo 4g and evo 3d...
I had same problem. Only way to get texts or calls was to call my voice mail. Sprint started a ticket, but since I was within my 14 days I exchanged the phone. Good thing I did cause Sprint closed the ticket on me telling me it was due to system upgrades. But it was not the network at all. As soon as they activated my new phone everything worked perfect. It was the phone the whole time.
Sent from my Transformer TF101 using xda premium
Try This...
I have an epic4g touch and this is the only "Band aid" that has stopped me from smashing my phone!
What I would recommend doing is using Google voice as your voicemail provider. Go to the options menu on the website and have it send you an email when you miss a call.
Google voice will always log the call even if your phone does not ring. For somebody like me who uses this phone for work, it definitely helps. You may miss the call but you will at least know that you missed the call and you can call them back.
It has saved me many times!
Over the past 3 days I haven't been able to make/receive phone calls/texts while I'm in my neighborhood (which normally I get great service on 3g/4g). Literally everywhere else my phone works perfectly. I called sprint and they said to take the phone to a store, which I did, and the store replaced it. After work when on my way home I made call just to test if that fixed the issue and it didn't, still not able to make phone calls/text messages in my neighborhood but data still works. Also we have 4 other phones on sprint none of which are lte devices and all are working perfectly which makes me think something in the tower is messed up or they're upgrading something but if I'm not mistaken sprint's voice/texts go through their 1x network. I'm confused, called sprint again and they're sending me that airwave(I don't know if that's what its called) for free. I hope this will fix it but does anybody know what it could be/if anyone else has experienced this? Maybe someone from sprint who's on here could enlighten me as to what's going on?
Thanks,
-S
When you say great 3g/4g, you mean wimax? No lte out. I get bad reception in my house and a few other areas, but so do all sprint phones. Weird that it's just affecting you.
Also, I've heard many people say sprint is giving them a free airrave, but then still get a monthly charge for that. Maybe it's changed but double check that.
Sent from my LTEvo
Yea I meant wimax when I had the galaxy s2...and yea I'll definitely keep an eye out for that...I asked the person on the phone 3 different times if there would be anything added to my monthly bill or a one time fee and she said no b/c I didn't even request for one, I was simply just trying to find out if something was going on with the tower since we narrowed it down to the 1x network which wasn't working on my phone at the tower I was connected to...and randomly I get transferred and she says we will be sending you one...so I definitely didn't say no
painkillaz said:
Over the past 3 days I haven't been able to make/receive phone calls/texts while I'm in my neighborhood (which normally I get great service on 3g/4g). Literally everywhere else my phone works perfectly. I called sprint and they said to take the phone to a store, which I did, and the store replaced it. After work when on my way home I made call just to test if that fixed the issue and it didn't, still not able to make phone calls/text messages in my neighborhood but data still works. Also we have 4 other phones on sprint none of which are lte devices and all are working perfectly which makes me think something in the tower is messed up or they're upgrading something but if I'm not mistaken sprint's voice/texts go through their 1x network. I'm confused, called sprint again and they're sending me that airwave(I don't know if that's what its called) for free. I hope this will fix it but does anybody know what it could be/if anyone else has experienced this? Maybe someone from sprint who's on here could enlighten me as to what's going on?
Thanks,
-S
Click to expand...
Click to collapse
Did you recently use the google voice integration? I did early on when they offered it and it borked my calling and texts but not data. It carried over from phone to phone, blackberry and two different android phones, as it is an issue with the line. If so disable the gv intergration and call Customer service until you get a tech that understands that gv may have borked it and resets the line with the network. It took me nearly a month to get mine fixed (in store, online,and by phone repeatedly) and when I finally got a hold of someone who understood my problem it was fixed in 10 minutes.
Crowordove said:
Did you recently use the google voice integration? I did early on when they offered it and it borked my calling and texts but not data. It carried over from phone to phone, blackberry and two different android phones, as it is an issue with the line. If so disable the gv intergration and call Customer service until you get a tech that understands that gv may have borked it and resets the line with the network
Click to expand...
Click to collapse
Were you not able to call at all anywhere? Because the Only time this happens for me is when I'm in my neighborhood/house Even though I still have the 3g symbol up and 4 out of 5 bars. And this started 3 days ago now, and I have had google voice integrated since before I had the evo 4g lte.
painkillaz said:
Were you not able to call at all anywhere? Because the Only time this happens for me is when I'm in my neighborhood/house Even though I still have the 3g symbol up and 4 out of 5 bars. And this started 3 days ago now, and I have had google voice integrated since before I had the evo 4g lte.
Click to expand...
Click to collapse
Well it's an odd issue but mine was a progressive failure. Initially I lost receiving texts, then a few days later receiving calls, days later sending texts and shortly thereafter calling out. I never lost data and always had signal when I was trying to use it and I initially thought it was the tower I was near. I came home that summer from school (~150mi away) and instantly knew it wasn't the tower. So if it is the GV thing it may get worse for you.
I'm the only person who seems to have had this particular problem before that I'm aware of and at the time no one could tell me what was going on. So if anything this may be a "check it off the list" just to make sure it isn't your problem as well.
---------- Post added at 12:18 AM ---------- Previous post was at 12:05 AM ----------
painkillaz said:
Were you not able to call at all anywhere? Because the Only time this happens for me is when I'm in my neighborhood/house Even though I still have the 3g symbol up and 4 out of 5 bars. And this started 3 days ago now, and I have had google voice integrated since before I had the evo 4g lte.
Click to expand...
Click to collapse
How long have you had the GV integration? My particular issue wasn't immediately after the attempt but ~3-5 days after it. It may be worth a shot though to see if it solves it.
Crowordove said:
Well it's an odd issue but mine was a progressive failure. Initially I lost receiving texts, then a few days later receiving calls, days later sending texts and shortly thereafter calling out. I never lost data and always had signal when I was trying to use it and I initially thought it was the tower I was near. I came home that summer from school (~150mi away) and instantly knew it wasn't the tower. So if it is the GV thing it may get worse for you.
I'm the only person who seems to have had this particular problem before that I'm aware of and at the time no one could tell me what was going on. So if anything this may be a "check it off the list" just to make sure it isn't your problem as well.
---------- Post added at 12:18 AM ---------- Previous post was at 12:05 AM ----------
How long have you had the GV integration? My particular issue wasn't immediately after the attempt but ~3-5 days after it. It may be worth a shot though to see if it solves it.
Click to expand...
Click to collapse
Thanks, yea I'll give it a try...and I've had it probably for at least a year...I'm not a 100% sure but I feel as if I activated it for the first time when I had my Evo 4g.
Hey everyone, my wife and I just got new M9's on sprint last Monday. Thought everything was going fine but then I noticed that whenever I was on LTE a lot bof my apps wouldn't work. I can watch Netflix and use tweetcaster, but a lot of other apps won't work(facebook,Pandora, and google now I can search but if i try voice recognition it says it can't connect to the server). Everything works fine on 3g and Wi-Fi. I have done speed tests of the LTE and they are always at least 7mbps down and 2 up. Have tried clearing data/cache and uninstall/reinstall of apps and still nothing. But it's not just my phone it's my wife this is happening on also. Any help would be appreciated cause I can't figure it out. Thanks everyone!
Try toggling airplane mode or mobile data on/off.
It sounds like the "data drop" issue some of us are having.
I am having the same problem i called sprint and they couldn't help at all i think is a phone defect
adierks3 said:
Hey everyone, my wife and I just got new M9's on sprint last Monday. Thought everything was going fine but then I noticed that whenever I was on LTE a lot bof my apps wouldn't work. I can watch Netflix and use tweetcaster, but a lot of other apps won't work(facebook,Pandora, and google now I can search but if i try voice recognition it says it can't connect to the server). Everything works fine on 3g and Wi-Fi. I have done speed tests of the LTE and they are always at least 7mbps down and 2 up. Have tried clearing data/cache and uninstall/reinstall of apps and still nothing. But it's not just my phone it's my wife this is happening on also. Any help would be appreciated cause I can't figure it out. Thanks everyone!
Click to expand...
Click to collapse
Try updating your profile or PRL , that's helped me in the past with data issues
ccs86 said:
Try toggling airplane mode or mobile data on/off.
It sounds like the "data drop" issue some of us are having.
Click to expand...
Click to collapse
I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
BUBBA DUB'S said:
Try updating your profile or PRL , that's helped me in the past with data issues
I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
Click to expand...
Click to collapse
Already tried updating the profile and prl. didnt help. i tried airplane mode and back on and i can now get facebook to load new stuff but no pictures or video will load. still have a better than average connection. im gonna try pandora to see if it works here soon. this is frustrating to have to do this. hopefully a fix can come soon.
BUBBA DUB'S said:
Try updating your profile or PRL , that's helped me in the past with data issues
I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
Click to expand...
Click to collapse
adierks3 said:
Already tried updating the profile and prl. didnt help. i tried airplane mode and back on and i can now get facebook to load new stuff but no pictures or video will load. still have a better than average connection. im gonna try pandora to see if it works here soon. this is frustrating to have to do this. hopefully a fix can come soon.
Click to expand...
Click to collapse
Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
adierks3 said:
Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
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I've had the exact same problem since day 1 with my phone two weeks ago. You probably also have the issue where you are typically only at 1 signal bar when on LTE but full bars when on 3g. I've also noticed it hits certain apps but not others. Usually toggling airplane mode and/or mobile data will fix it for me, but sometimes i have to completely reboot. even after the OTA update last week, the problem persisted. i brought my phone into a sprint store on sunday and they replicated the problem but had no idea the cause, so they swapped the phone out. same problem with the replacement, so i'd imagine we're stuck waiting for a software/radio/firmware update before this is resolved
hsmith1514;60132588 said:
I've had the exact same problem since day 1 with my phone two weeks ago. You probably also have the issue where you are typically only at 1 signal bar when on LTE but full bars when on 3g. I've also noticed it hits certain apps but not others. Usually toggling airplane mode and/or mobile data will fix it for me, but sometimes i have to completely reboot. even after the OTA update last week, the problem persisted. i brought my phone into a sprint store on sunday and they replicated the problem but had no idea the cause, so they swapped the phone out. same problem with the replacement, so i'd imagine we're stuck waiting for a software/radio/firmware update before this is resolved
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Thank you for this. Feels good just to hear someone else describe my problems exactly. Wonder if it s all sprint m9 or just maybe ones people got early cause I got mine the Monday before release. Same on both my wife and my phone. I can't understand why some work and some don't. Now that you say it my LTE does most of the time just say one bar. And 3g is usually full. Hope a fix comes soon. Wish we could get conformation that ots a known issue. Facebook isn't a huge deal ask I can just use the mobile site but Pandora ducks to not have it.
Did yours come with headphones? The sprint site said no when we ordered and I asked customer care on twitter. Both said no headphones but ours both came with them.
adierks3 said:
Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
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I wonder if it's a DNS issue on LTE.
3G, LTE and WIFI are all pretty separate interfaces and have their own "setup".
What you might try doing is see if you can PING the server by NAME and by IP Address on each of those interfaces.
You may have to dig a bit to figure out what servers the various apps are using.
If it pings by IP but not by NAME it's a DNS issue.
Ever since Lollipop there have been some IPV6 issues that cause DNS problems. But those have been usually on WIFI only.
There are some tools in Google Play to disable IPV6 but it only disables it on WIFI interface.
Like on Lollipop M8, MMS would not work on WIFI for some folks and disabling IPV6 would temporarily fix it.
A really nice tool to debug with is called FING that you can get from Google Play. It has built in PING, Trace Route and a bunch of other goodies.
I used it to find a rogue device on my work Network.
If some apps work and others don't it's very likely a DNS issues. Unless Sprint is now blocking some ports on LTE.
You can also test HOST name and PORT for a service, this takes some serious digging to see if the port is blocked.
There is a tool in FING for that too called TCP Connection Tester. I usually have used TELNET on Desktop PC's to do the same.
If you google that service you can often find the host and port it's using.
Here is an example: Let's say SPOTIFY won't work on LTE
Get the Port and HOST from a search I did that showed this. I searched for SPOTIFY HOST PORT
https://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/What-firewall-ports-to-open/td-p/194752
adierks3 said:
Thank you for this. Feels good just to hear someone else describe my problems exactly. Wonder if it s all sprint m9 or just maybe ones people got early cause I got mine the Monday before release. Same on both my wife and my phone. I can't understand why some work and some don't. Now that you say it my LTE does most of the time just say one bar. And 3g is usually full. Hope a fix comes soon. Wish we could get conformation that ots a known issue. Facebook isn't a huge deal ask I can just use the mobile site but Pandora ducks to not have it.
Did yours come with headphones? The sprint site said no when we ordered and I asked customer care on twitter. Both said no headphones but ours both came with them.
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Yeah mine came with headphones, I'd imagine all the M9s come with them
I'm so happy this is happening to other people as well and not just me, was going crazy trying to figure what the hell was going on with my phone. Hopefully some update will fix this soon as it's very frustrating when I text everyone with Google voice through hangouts and my app doesn't pull in the messages
LymeWire said:
I'm so happy this is happening to other people as well and not just me, was going crazy trying to figure what the hell was going on with my phone. Hopefully some update will fix this soon as it's very frustrating when I text everyone with Google voice through hangouts and my app doesn't pull in the messages
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I'm happy it's not just mine either I mean it sucks but last thing I wanted was a bad radio.
Same issue here, when on LTE can't send snaps (just an example) also push notifications don't seem to come through. Though it might have been due to the rom I was using but doesn't seem to be the case. Even RUU'd it and it didn't help same exact issue. 3G just fine, wi-fi just fine. This is driving me nuts. I guess it sounds like it's a Sprint issue and not hardware which is good but calling Sprint Tech support is usually usless unless you get to the higher ups.
My friend has a pure stock locked non-rooted s-on phone he says he has been having issues as well.
We might wanna get something like this going over at Sprint Community hopefully try and get the issue moved up. I was thinking it might be a DNS issue as well.
Has anyone found a solution?
I have yet to find or see a solution. Sprint or HTC hasn't said anything about it officially. Really sucks cause a bunch of my stuff just doesn't work right over LTE including push notifications won't come through. I have not enjoyed this phone thus far.
I'd advise you all to return your phone that's what I did with mine
Sent from my HTCONE using XDA Free mobile app
I've swapped for another M9, doing the same thing. I'm on the phone with Sprint now, they have escalated to a second tech. That tech claims they are not aware of any issues on the M9, but did say they heard of one S6 having such issues. The tech advised to swap it yet again.
If enough people return them they might actually look at the problem. I remember when the evo4G had an issue similar to this, you couldn't stream music Sprint's proxy would mess it up. Took them a while to release a fix. Really this isn't an acceptable problem, I'm mean half the apps are worthless cause they won't work over LTE. I'm past my return period and I'm unlocked and this appears not to be a hardware problem. I just wish they would confirm something that they are looking into it. I hate calling Sprint for tech support, it will be the usual non-sense of resetting the phone and doing data profile updates. Then they bump it up and tell you they will call you back when half the time they never do anyway and even if they do it's usually not with a fix. I remember I had a problem getting Direct Connect provisioned on the M8 when it came out. Regular CSR couldn't add the code correctly, they did end up fixing it eventually but no thanks to the techs I worked with nor did they really follow with me more than once. An issue like this needs to make it to the correct people which appears that has not happened yet.
I agree. I am chatting with HTC Support now.
ReproOne said:
I agree. I am chatting with HTC Support now.
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Let me know what they say, I know Sprint has yet to acknowledge the issue. All this phone swapping business for probably no reason is gonna cost them a lot. I guess it builds a nice refurb stash.
Sim-X said:
Let me know what they say, I know Sprint has yet to acknowledge the issue. All this phone swapping business for probably no reason is gonna cost them a lot. I guess it builds a nice refurb stash.
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HTC Chat is getting me no where. I even sent them these links:
https://community.sprint.com/baw/thread/204027
http://forum.xda-developers.com/sprint-one-m9/help/lte-signal-apps-wont-utilize-ideas-t3080920
I called, they supposedly create da ticket under my account to escalate. I'll have to see what happens with that.