The my Prime didnt have lockup issue till 1.13 POLL - Asus Eee Pad Transformer Prime

Good luck everyone this forums is lucky to have Gary here I recommend you take advantage if you need help I will be leaving the forums and no longer bothering anyone I am returning mine for a refund.
Refund confirmed hopefully Asus gets everything straightened out
PS Big thanks to Gary Key he knows how to get stuff done and be helpful forums should be grateful to have him here.

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Same story here.

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No lockup issues here before or after.

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and unfortunately I called this very scenario playing out like this because this is what happens when you try to make firmware compatible with different hardware variables which it's clearly obvious the Primes have and if I had gun to head I would put my life on the processors. They should have only made 1.13 for the people having the ICS lockup issues if they want to take the half assing it shortcut route. The real way to clean up their mess is a mass recall which clearly they are not willing to do.

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Feel like I should speak up because we only hear the negative
Have never really had issues with my prime other than mediocre wifi range, obviously no GPS, and before the update an occasional reboot (like once a week and I use it a lot) .
As far as I can tell this update has neither improved nor broke anything .haven't had random reboot yet. Usually dock it when I'm not using it, so I can not attest to any battery life changes but it doesn't appear worse (but my battery life has never been as great as I had hoped, ever since I got it but its a non issue)
BCOKAS06****
.13

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mtotho said:
Feel like I should speak up because we only hear the negative
Have never really had issues with my prime other than mediocre wifi range, obviously no GPS, and before the update an occasional reboot (like once a week and I use it a lot) .
As far as I can tell this update has neither improved nor broke anything .haven't had random reboot yet. Usually dock it when I'm not using it, so I can not attest to any battery life changes but it doesn't appear worse (but my battery life has never been as great as I had hoped, ever since I got it but its a non issue)
BCOKAS06****
.13
Click to expand...
Click to collapse
Are you saying your prime occasionally reboots on it's own and you don't think that's a problem? maybe not for you but that's now how the device is supposed to function.

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... I shall not make posts in the future when I am angry about something entirely unrelated ...

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jdbaker82 said:
Are you saying your prime occasionally reboots on it's own and you don't think that's a problem? maybe not for you but that's now how the device is supposed to function.
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Click to collapse
I am simply stating that before the update it had locked up and rebooted ...maybe a total of 3 times since I got it in early January. Yea I don't like it, but it happened so infrequently that I, personally, didn't mind (I am not at all complaining to the people complaining about random reboots, just sharing my story) and was planning on installing a custom rom anyway once the bootloader is unlocked and roms are developed.
Also, I've only had the update for a day or 2, so there is not enough evidence for me to come to any solid conclusion, but I can not tell a difference in performance for better or worse, and it at least hasn't locked up and rebooted yet.
Can you describe the "lock up " issue everyone is having? Its frequency too. Maybe I have it and am just too dumb to notice.
Not all Primes are the same, as we can clearly tell. Perhaps I was gifted with a Prime with marginally fewer problems. Who knows?

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Had Reboots and Lockups before.
No Reboots and Lockups after .13 Update.
Wi-Fi now showing +5-10dBm after update.
PLUS, GPS can now lock on and maintain lock inside moving vehicle (Used it in trips up and down Houston all day yesterday with Google Nav and Sygic Nav).
BUT, now seems to have battery drain issues. Am still checking on what could be causing this. I'm not one who easily jumps to conclusions and blame the update just because even if the only change was the update.
I'll initiate a factory reset during the weekend with just base unit test and full re-install of apps. There has to be more to this issue than meets the eye.

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mtotho said:
I am simply stating that before the update it had locked up and rebooted ...maybe a total of 3 times since I got it in early January. Yea I don't like it, but it happened so infrequently that I, personally, didn't mind (I am not at all complaining to the people complaining about random reboots, just sharing my story) and was planning on installing a custom rom anyway once the bootloader is unlocked and roms are developed.
Also, I've only had the update for a day or 2, so there is not enough evidence for me to come to any solid conclusion, but I can not tell a difference in performance for better or worse, and it at least hasn't locked up and rebooted yet.
Can you describe the "lock up " issue everyone is having? Its frequency too. Maybe I have it and am just too dumb to notice.
Not all Primes are the same, as we can clearly tell. Perhaps I was gifted with a Prime with marginally fewer problems. Who knows?
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Click to collapse
Sorry if I came off rude I am just fed up with Asus and wish I could have my money back. anyway lockup issue is when whatever is currently on your screen will lockup and freeze in place for about 10 seconds and then the Prime will proceed to reboot itself if yours did this it has the "lockup issue with ICS " and believe it or not most Primes did not have this problem at all.

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mtotho said:
I am simply stating that before the update it had locked up and rebooted ...maybe a total of 3 times since I got it in early January. Yea I don't like it, but it happened so infrequently that I, personally, didn't mind (I am not at all complaining to the people complaining about random reboots, just sharing my story) and was planning on installing a custom rom anyway once the bootloader is unlocked and roms are developed.
Also, I've only had the update for a day or 2, so there is not enough evidence for me to come to any solid conclusion, but I can not tell a difference in performance for better or worse, and it at least hasn't locked up and rebooted yet.
Can you describe the "lock up " issue everyone is having? Its frequency too. Maybe I have it and am just too dumb to notice.
Not all Primes are the same, as we can clearly tell. Perhaps I was gifted with a Prime with marginally fewer problems. Who knows?
Click to expand...
Click to collapse
I'm with you, I haven't really had any problems either. It's obvious to me that there is small but percentage of primes that was sent out with problems. I can't think of any reason why a company would send out a recall for a small percentage of problems. It would be easier to just wait for those people to call in so they can fix it, which is what ASUS has always been willing to do. Instead it appears as though there are some people on this forum who just like to sit with their expensive toy that doesn't work and not do anything about it.

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Mine has problems too
Just started after this damn .13 update, never had a single problem before but now every time the tab sleeps for more than a few min it wont come back unless I hold the power button for 10+ secconds. This is so anoying and I think Asus really needs to step up the customer support and get out a real update that fixes more than it breaks, and while they are at it recall the primes and replace them because they obviously werent ready for market and just were rushed to get sales before christmas. Please fix!!!!! I love my tablet but would just like it to work, I dont want to have to buy an iPad just to get a half decent producy that is 98% stable.

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jdbaker82 said:
Just when you thought it couldn't get any worse...... returned my old Prime because it had lockup issue with ICS got a new one and have been happily using it for a month with no issues and now since 1.13 I have the random lockup reboot issue and to top it off my battery life is much worse. So basically Asus decided to test the new patch on the Primes with lockup issue but amazingly( or maybe not so amazing since this is Asus) they forgot to test it with Primes that didn't have the lockup issues.
I think Gary misplaced his notes for the patch and just made it sound good.
9.4.2.13 Release Notes -
1. Fix Random Reboot / Lockup Problem (100% success in regression testing with returned units, hopefully the same in the community) Truth: Fixed the random reboot issue on those that had it while causing the ones that did not have the problem to now randomly reboot and freeze.
2. who cares
3. General Performance Enhancements. Truth: severe performance degradation including battery and sleep issues.
4. New WiFi Firmware (there might be improvements in WiFi performance or lock capabilities, still working on the WiFi/BT dropout fix that will not be assisted by the WiFi/GPS Truth: We are blowing smoke up everyone's ass on this issue there will be no fix unless you want to design your own backplate for the Prime.
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Click to collapse
Here are the facts -
1. You have not contacted me after several PMs about recent posts.
2. Your statements/opinions are false.
3. Please PM me your serial number and contact information. I will have customer care contact you. We have offered this in the past and apparently you ignored our offer to refund your money.

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Gary Key said:
Here are the facts -
1. You have not contacted me after several PMs about recent posts.
2. Your statements/opinions are false.
3. Please PM me your serial number and contact information. I will have customer care contact you. We have offered this in the past and apparently you ignored our offer to refund your money.
Click to expand...
Click to collapse
Done thanks.

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I love how a lot of you are refusing to realize the fact that asus is working with new hardware... hardware that is currently unavailable in any other device. So Asus isn't hitting the sweet spot yet with all of these updates, welcome to owning brand new technology. Who knows what problems other manufacturers will run into with these new processors. The big things that I see here are;
1) someone from Asus is actually taking time to listen to the community, do their darnedest to assist where possible, and actually give us some type of update as to what is going on (whereas I have not heard of reps from other companies doing the same, hell, even giving us an idea as to what to expect in the next update)
2) we've gotten 4 updates in the past 2 months, which goes to show that Asus is actively trying to fix what's wrong. I know for a fact, that after 3 months, htc finally released an update that supposedly fixed random reboots for one of their devices (I know, I know, getting updates past a carrier is a pain, but still, I'm used to an update every 3 or so months, not every 2 weeks)
This is a HELL of a lot more that Asus is doing for their customers than quite a few other android manufacturers out there. Cut them a bit of slack, let them do their job and fix their devices, and in no time, we will all be happy with functioning tablets. For those of you who can't understand this and want to return their tablets, I wish I could say that I'm sad to say this, but go ahead. I, personally am gonna wait it out, see what can be accomplished, and I'll laugh at you guys when my prime is working as it should (which mine does, albeit a reboot here and there).
Things take time, not everything works right on the first few tries, but I'm sure that as they send out these updates, they're at least ruling out culprits for the issues.
Welcome to owning a technologically advanced chunk of metal, glass, and plastic, enjoy your stay or gtfo ^_^

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spalding1028 said:
I love how a lot of you are refusing to realize the fact that asus is working with new hardware... hardware that is currently unavailable in any other device. So Asus isn't hitting the sweet spot yet with all of these updates, welcome to owning brand new technology. Who knows what problems other manufacturers will run into with these new processors. The big things that I see here are;
1) someone from Asus is actually taking time to listen to the community, do their darnedest to assist where possible, and actually give us some type of update as to what is going on (whereas I have not heard of reps from other companies doing the same, hell, even giving us an idea as to what to expect in the next update)
2) we've gotten 4 updates in the past 2 months, which goes to show that Asus is actively trying to fix what's wrong. I know for a fact, that after 3 months, htc finally released an update that supposedly fixed random reboots for one of their devices (I know, I know, getting updates past a carrier is a pain, but still, I'm used to an update every 3 or so months, not every 2 weeks)
This is a HELL of a lot more that Asus is doing for their customers than quite a few other android manufacturers out there. Cut them a bit of slack, let them do their job and fix their devices, and in no time, we will all be happy with functioning tablets. For those of you who can't understand this and want to return their tablets, I wish I could say that I'm sad to say this, but go ahead. I, personally am gonna wait it out, see what can be accomplished, and I'll laugh at you guys when my prime is working as it should (which mine does, albeit a reboot here and there).
Things take time, not everything works right on the first few tries, but I'm sure that as they send out these updates, they're at least ruling out culprits for the issues.
Welcome to owning a technologically advanced chunk of metal, glass, and plastic, enjoy your stay or gtfo ^_^
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Click to collapse
Well put. I agree. Never seen this many updates so fast. Plus people forgetting we were the first tablet on ICS. The old xoom is just now, after s long time since release, getting ICS like a week ago or so.

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jdbaker82 said:
and unfortunately I called this very scenario playing out like this because this is what happens when you try to make firmware compatible with different hardware variables which it's clearly obvious the Primes have and if I had gun to head I would put my life on the processors. They should have only made 1.13 for the people having the ICS lockup issues if they want to take the half assing it shortcut route. The real way to clean up their mess is a mass recall which clearly they are not willing to do.
Click to expand...
Click to collapse
And how do you propose having firmware changes just for people with issues be handled? How would general updates after that be implemented? The over simplified statement of only fixing the broken ones has a lot more ramifications than you could possibly imagine. It would make maintenance of the system a complete mess...

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spalding1028 said:
I love how a lot of you are refusing to realize the fact that asus is working with new hardware... hardware that is currently unavailable in any other device. So Asus isn't hitting the sweet spot yet with all of these updates, welcome to owning brand new technology. Who knows what problems other manufacturers will run into with these new processors. The big things that I see here are;
1) someone from Asus is actually taking time to listen to the community, do their darnedest to assist where possible, and actually give us some type of update as to what is going on (whereas I have not heard of reps from other companies doing the same, hell, even giving us an idea as to what to expect in the next update)
2) we've gotten 4 updates in the past 2 months, which goes to show that Asus is actively trying to fix what's wrong. I know for a fact, that after 3 months, htc finally released an update that supposedly fixed random reboots for one of their devices (I know, I know, getting updates past a carrier is a pain, but still, I'm used to an update every 3 or so months, not every 2 weeks)
This is a HELL of a lot more that Asus is doing for their customers than quite a few other android manufacturers out there. Cut them a bit of slack, let them do their job and fix their devices, and in no time, we will all be happy with functioning tablets. For those of you who can't understand this and want to return their tablets, I wish I could say that I'm sad to say this, but go ahead. I, personally am gonna wait it out, see what can be accomplished, and I'll laugh at you guys when my prime is working as it should (which mine does, albeit a reboot here and there).
Things take time, not everything works right on the first few tries, but I'm sure that as they send out these updates, they're at least ruling out culprits for the issues.
Welcome to owning a technologically advanced chunk of metal, glass, and plastic, enjoy your stay or gtfo ^_^
Click to expand...
Click to collapse
If it was free and I was a tester I'd understand. Honestly though, when they had all the dumb beta testers, didn't one of them notice there was no gps signal or did they notice it and ignore it? Baffled by this and I lose sleep at night.
Sent from my GT-I9100

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I think that the worst part about all this is that they claim they tested the update, when it is clear that they haven't. This is TF201 launch all over again where they sent devices to the market that didn't get any testing.
Just when I didn't think all this could get any worse, it has.

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I will vote in this poll about 3 days or more after receiving my update (not available for WW-devices yet..), I say 3 days because I want to monitor the tablet and see how how it reacts to the new update before jumping to conclusions.
My primary concern is that it of course actually fixes my random rebooting issue.. which it looks like it does when I check the forum for people who used to have the issue before.
I can imagine that the battery drain can be just for the first 24 hours or so, because the tablet has to get used to the changes or something like that