Related
Hi guys,
I have just received my transformer prime, I opened the box and tried to boot It but with no luck, it only vibrates.
I though initially that was a low battery issue, but now I have charged it fully (green light), and I'm still unable to boot it...
I have tried to boot it holding the power button for more than 30 seconds, and tried several times the normal way but with no luck.
Any advice?... is this a DOA?
Sigh.....this again. Just let it charge, it's fine.
RussianMenace said:
Sigh.....this again. Just let it charge, it's fine.
Click to expand...
Click to collapse
How much time?... I mean, the LED changed from orange to green... That means its fully charged right?
right now is reaching out almost 3 hours plugged into the wall...
BTW, the screen does not shows anything... some people mentioned a red battery icon, or something like that, but my screen is dead....
Could be your charger derping, there's more people with this issue.
Put it in a plastic bag and huck it in the freezer for a bit,
the thermal protection could be stuck.
David blaine street magic. Better yet, steve jobs apple magic
LOL. hold down the power button for more than 5 seconds and voila! You guys are too funny.
I have tried every possible convination of seconds while holding the power button... 5, 10, 20, 30, 1 min... POWER + VOLUME DOWN, but is just vibrating... does not shows _anything_ on the screen...
Not sure if the reset hole+papperclip is going to help, but I have been trying to find how it works but with no luck, I guess is a combination of button + pushing the reset, but not sure how...
Your screen could be defective. Or the ribbon might not be connected to the board.
Sent from my Sensation using xda premium
I have the same issue, just surprised that I can not use the product while it is plugged.
When i try to turn it on while it's plugged, it flashed and vibrated once showing battery bar and then died....now it just won't turn on!! AHHHHHHh!
Does this happen to other people. I heard you suppose to charge it for 6 hr before first use...but why can i not turn it on while plugged. Now All i see is the a red or orange LED light on the power button. Does it mean it is short circuited?
Can Someone confirm that this is normal.
I didn't bother charging straight away, with modern batteries there really isn't any need as far as I'm concerned. Of course people will tell you different but that's my opinion.
I had no issue with first boot, literally touched the power button for a second and on it came. Sounds like yours is no good.
Sent from my Transformer Prime TF201 using xda premium
Turned on!! Thank god!!!
Haranzo said:
Turned on!! Thank god!!!
Click to expand...
Click to collapse
huzzah, I'm happy for you.
Sent from my Transformer Prime TF201 using xda premium
Sounds busted to me OP. When I got mine I was going to let it charge fully before turning it on but as soon as I plugged it in it started booting. So I ran through setup while charging and just let it sit after that until fully charged...
Sent from my Transformer Prime TF201 using xda premium
Sokonomi said:
Could be your charger derping, there's more people with this issue.
Put it in a plastic bag and huck it in the freezer for a bit,
the thermal protection could be stuck.
Click to expand...
Click to collapse
Hi,
I researched a little bit more about the charger issues and to discard that, I left it charging today with another charger (I have two other Transformer 1). But I'm not holding my breath on that, the LED status is green, so I dont think is going to take more charging that what it currently have.
Thank you.
mutiny said:
Your screen could be defective. Or the ribbon might not be connected to the board.
Sent from my Sensation using xda premium
Click to expand...
Click to collapse
Hi,
Any way to check this withouth voiding the warranty?...
coolbomb said:
How much time?... I mean, the LED changed from orange to green... That means its fully charged right?
right now is reaching out almost 3 hours plugged into the wall...
BTW, the screen does not shows anything... some people mentioned a red battery icon, or something like that, but my screen is dead....
Click to expand...
Click to collapse
Hey man, that sounds a lot like what happened to mine. I was able to turn it on and set it up but then I fully charged it and rebooted..it never came back. The LED was green, I tried all the button combos etc...wouldn't even be recognized by my PC.
I've RMA'd it, you may need to do the same thing, sorry man...
LondonGentleman said:
Hey man, that sounds a lot like what happened to mine. I was able to turn it on and set it up but then I fully charged it and rebooted..it never came back. The LED was green, I tried all the button combos etc...wouldn't even be recognized by my PC.
I've RMA'd it, you may need to do the same thing, sorry man...
Click to expand...
Click to collapse
Hey, thank for the reply...
I'm going to try to plug it to the PC and see if I can get something from it.
I was also thinking about trying to drain the battery (as some other have done when the update came), but I dont see any decent way to do it...
The screen does not shows anything (so no battery drain in there), I dont see any other decent way to drain the battery but to burn my finger pressing the power button causing the the thing to vibrate and somehow drain the battery little by little... But I dont know how much is going to take to achieve it ... I'll probably lose my finger first.
Make sure you try holding the power button down for a long time. I had a similar reoccurring issue: http://forum.xda-developers.com/showthread.php?t=1427461
Try holding it down, there will be a buzz but don't stop holding it down until you see the boot logo. It can take holding it down a while. I kept thinking it was broken, but was just letting up too soon after the buzz.
UmbraeSoulsbane said:
Make sure you try holding the power button down for a long time. I had a similar reoccurring issue: http://forum.xda-developers.com/showthread.php?t=1427461
Try holding it down, there will be a buzz but don't stop holding it down until you see the boot logo. It can take holding it down a while. I kept thinking it was broken, but was just letting up too soon after the buzz.
Click to expand...
Click to collapse
I holded the power button, for about 2 min, and still I got nothing, I think this is going to end up as a return/refund
I'm so sad
Doesn't sound promising
coolbomb said:
I holded the power button, for about 2 min, and still I got nothing, I think this is going to end up as a return/refund
I'm so sad
Click to expand...
Click to collapse
Sorry man, after the huge wait we all had and the expectation, I have seen too many of these for comfort. I am no Apple lover, but somehow I can't imagine this kind of thing happening with iPads. Sure the occasional one in a thousand, but this is at least the 5th or 6th DOA I have read about. Seems that QC takes a back seat when demand is high: What? Those won't turn on? Throw them in a box, we need to get as many as we can out to Best Buy, they oversold the pre-orders. Let the poor guy RMA it!"
I was seriously afraid mine would be one of these, especially after they shipped it ground instead of the overnight I paid for. I guess I was a LITTLE more lucky, but no cigar either. I got one with no GPS functionality at all. Cannot even SEE, nevermind lock on any satellites both pre and post 8.3.33 update. Sigh. A "Premium Tablet" with horrible build and QC"
I hope you get a working replacement quickly. The guy who had an amber LED I knew would boot. Yours sounds like its running with no display like a few others I have seen. On guy had it drop 2 feet from on top of a pile of towels to a carpeted floor and his went into the same state. I think perhaps the video ribbon cable is easy to dislodge. Who knows... Get a new one, and give them hell to get it to you fast.
No Power
Just got my prime in the mail yesterday from best buy and I had the same problem. Wouldn't turn on right away so I charged it the full 8 hours and it still won't turn on at all...regardless of how long I hold down the power button. It only ever vibrates.
Called Asus tech support and he had me hold the power button for 8 seconds, let off power button, then hold down again until it turned on...but it never did. They want me to send the tablet in for repairs. That could take weeks. Best Buy won't do anything as they are backordered.
Many others have had this problem on androidforums.com. Asus really needs to address this
I hope this is the right sub-forum to open this thread if not please movie it.
Half an hour ago I Got the 9.4.2.15 firmware update from asus. after the update was applied my prime asked me if I want to turn it off....I approved and the device shut down and stayed off.I tried to turn it on and nothing happened.
When I applied the update I had more then 80% of the battery.
I plugged the phone to the charger and the charger light on the power button changed from orange to green
While the Prime was charging(and after it was fully charged) I tried to do some stuf
I tried to press the on button and nothing happened and no vibration.
I tried to hold the on button for about 30 seconds and the only thing that happened is that I got a vibration(the same you get when you turn on your device).
I tried to reset the device with the reset hole near the microsd with a needle and nothing happened.
I tried holding the power button and the volume button(once the up and the other time the down) and nothing happened except the vibration after about 10 seconds.
ANY IDEAS?
*my biggest problem is I purchased the Prime from "Amazon US" and I don't leave in the us...How If I need do I use my ASUS warranty.who do I connect?
Thanks.
Try draining the battery completely then charging it back up. Then try to boot it up again. You might have a glitch or bug. Its always good after an update is applied to let it update then it reboots itself. After it loads back up,go into home screen. Then **** down device and cut back on. This will eliminate anything happening from rogue codes.
http://service.asus.com/InfoPage.aspx?rid=7
Good luck
demandarin said:
Try draining the battery completely then charging it back up. Then try to boot it up again. You might have a glitch or bug. Its always good after an update is applied to let it update then it reboots itself. After it loads back up,go into home screen. Then **** down device and cut back on. This will eliminate anything happening from rogue codes.
Click to expand...
Click to collapse
Any Idea how do I drain the battery, The Prime has now 100% battery and I am unable to turn it on...the screen stays black?
jdbaker82 said:
http://service.asus.com/InfoPage.aspx?rid=7
Good luck
Click to expand...
Click to collapse
Thanks.
Any more ideas?
*By the way I have the option to take the prime to a shop that could fix it, I am sure the problem is a software bug and not hardware...Should I try doing this because ship it to asus ans back will take about 3-4 weeks.
Try a hard reset and if that doesnt work do a search for this (EP201_SDUPDATE.ZIP)
ohwell said:
Try a hard reset and if that doesnt work do a search for this (EP201_SDUPDATE.ZIP)
Click to expand...
Click to collapse
I am unable to do "Hard reset" because the device do doesn't start, after pressing the power button nothing happens the screen stays black. the onle response I get from the device is vibration(after I hold the power button for about 10-12 seconds).
I don't think that "EP201_SDUPDATE.ZI" will help because I don't have accesses to my bootloader
Did you happen to drop the device or bang it pretty hard? If so, could be a chance the connector to your display is loose and device is actually on but the screen is off. Best way to check this is to connect your prime to your t.v. thru HDMI. Then try to cut it on. If something displays on your t.v. but screen still won't cut on, then connector came loose from your display. That is the best way to check. Plus you could also operate tablet like that.
Nope,didn't drop or hit it.
Unfortunately I don't have HDMI cable that connects to the prime.
your idea is good but even without the cable I am sure it's not the problem...but lets say that it is the problem...then if the device is actually on I should be able the hear the sound it makes when I use the volume buttons and when I receive new emails...the thing is I am unable to produce any sound from the device.
I just applied my update and it didn't ask me if I wanted to power down, it did itself. Did you power down when it was starting to install?
My screen did say "power down" but I knew it would do it itself.
Maybe like doing a battery pull during a flash?
Sent from my Transformer Prime TF201 using xda premium
Maybe you are right and for some reason I turned the device off while it was in the middle of the update... so 5hat means as you said that I interupted the flash process...in this case the problem is the software of the device ...could I do somthing to fix it without going with it to a lab?
Sent from my Galaxy Nexus using Tapatalk
You might try inserting a pin or a paperclip into the reset hole next to the micro SD port.
PROBLEM SOLVED!!!
I decided to try and fix my prime one last time before I use the warranty. so I took a needle SMALLER one then I used the first time I tried to "Hard reset" the prime and inserted it into the hole near the microSD port....and this time I felt a "click"...I pressed for about 10 seconds and then released and the screen turned on
I immediately got the screen withe the open green robot and with a blue line under it that showed me that the update was applied....then the screen changed to the screen you get when you turn on the device(asus symbol and tegra3 symbol) and again I got a blue line showing me that the update is going on.
After the blue line went foreword to 100% it disappeared from the screen and I was left with the screen you get when you turn on the device(asus symbol and tegra3 symbol).
I have waited for about 20 minutes and nothing happened....I turned off the device with the power button and then turned it on again(this time the device responded after 1-2 seconds)...I got a vibration and the screen was on(asus symbol and tegra3 symbol). after a few seconds the screen changed to another screen( another ASUS symbol with a turning circle under it) after about 8 seconds my device was fully working all my data was present(didn't reset with the needle should have deleted everything?) and my software number was 9.4.2.15,so the update was fully applied.
I tried turning on and off the device for a few times and had no problems with it.
So basically the device is working and I have no idea what was the problem
The tip i got for everyone trying to reset the device with a needle/paper clip....YOU HAVE TO FEEL THE CLICK
that's awesome! Congrats!
These are expensive toys (in my case addiction).
Maybe it was a bad flash which can be really spooky if you're not rooted with a custom recovery.
Sent from my Transformer Prime TF201 using xda premium
I'm having a problem. At first I thought I was just closing the "lid" too quickly and not watching it fully shut down like in windows sometimes things will crash and if you don't click on shut down again it'll just sit there waiting for you to ok the force close. But then I started to make sure it was fully off before closing the lid. Friday I shut it down dock and tablet fully charged. Today I open the lid and the thing has been on for a long time. The dock has been fully depleted and tablet at 52% meaning it turned back on not much longer after I shut it down.
Is anyone else having this problem? I don't have it to wake with keyboard thing. I can't figure out what's wrong. I'm not accidentally turning it back on either b/c that power button takes quite a lot of depressing to turn the unit on. The power button is also facing toward the top of my briefcase. My briefcase has no closing flap either.
Sorry for posting it in general. I was browsing both the QA forum and this one to see if anyone posted.. apparently hit the make new thread button in general instead of QA. If a mod can move it instead of deleting I would appreciate it!!
I think this answers your question.
go2mo2 said:
I've found if I shut it down before I close the lid and give it a few seconds after it vibrates to say that its shut down. Then close the lid it stays shut off after that
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
Laurentwb said:
I think this answers your question.
Click to expand...
Click to collapse
Sorry it doesn't. I mentioned that I made sure it was shut down before I closed the lid I watch it shut down, vibrate, leave the lid open while I pack the rest of my stuff up. Then I tap on the keyboard/swipe my finger across the touchpad and it's still not responding then I close the lid. I've even tried pressing the power button quickly enough that if it were on it would immediately light back up but nothing happens. I don't press it long enough to make it boot back up. I watch it for a few seconds after that too before storing it. I really thought I solved it too last week when I would try all that and watch it turn off but I was so surprised to open the lid on Sunday and see its been draining all weekend.
It works for me if I wait at least 10 sec after it vibrates.
Laurentwb said:
I think this answers your question.
Click to expand...
Click to collapse
This has what i've been doing to stop it restarting and its been fine. Maybe you've got an app or something starting it back up?
geon106 said:
This has what i've been doing to stop it restarting and its been fine. Maybe you've got an app or something starting it back up?
Click to expand...
Click to collapse
.
Nothing special. I had the same question as you. I applied as suggested and it worked. Nothing more I can say.
Sorry
Since this happens when you have the dock connected, did you try changing this setting:
Settings > Asus customized settings > Battery Saving > "Disable wake-up function on keyboard when the tablet is asleep to save more power."
Check this box and then turn your tablet off and see if it restarts itself. There might be a stuck key on the keyboard that is registering as a key press which could be turning your tablet back on.
almightywhacko said:
Since this happens when you have the dock connected, did you try changing this setting:
Settings > Asus customized settings > Battery Saving > "Disable wake-up function on keyboard when the tablet is asleep to save more power."
Check this box and then turn your tablet off and see if it restarts itself. There might be a stuck key on the keyboard that is registering as a key press which could be turning your tablet back on.
Click to expand...
Click to collapse
It is checked.. maybe I'll try unchecking it lol
almightywhacko said:
Since this happens when you have the dock connected ...
Click to expand...
Click to collapse
I talked about how to do when disconnected. Would you give a try ?
About when it is connected, I don't understand the point. Who cares if it is really turne off or not ? It charges anyway. No ?
Laurentwb said:
I talked about how to do when disconnected. Would you give a try ?
About when it is connected, I don't understand the point. Who cares if it is really turne off or not ? It charges anyway. No ?
Click to expand...
Click to collapse
If the tablet is connected to the dock and is left on and unused, it will still drain the battery on the tablet and the dock. The longer it is left on and unused the more battery will be drained. If you completely deplete your batteries in such a manner and leave them depleted long enough you will destroy the cells and they won't be able to hold a charge.
Also, the tablet should complete the shutdown process even if you close the lid before it finishes shutting off. That is the way that it works on my tablet. Even with the lid closed, my Prime completes the shut down process, vibrates once and then it is off. When I open it back up later, I have to press the on-button for the device to restart. There shouldn't be any waiting period necessary.
---------- Post added at 11:36 PM ---------- Previous post was at 11:33 PM ----------
Misera said:
It is checked.. maybe I'll try unchecking it lol
Click to expand...
Click to collapse
If it doesn't work you might wanna do a hard reset on your tablet. This sounds like a software issue and hard resets are usually pretty good at resolving small software issues like this one.
Just back up your date first.
Mine works fine. Cut it off, waited a few seconds, and closed it for half an hour. Had to cut it back on when I opened it up.
I still have the issue on some boots where it'll never enter Deep Sleep, so my dock will get eaten before I notice it, but nothing like this.
I'm having the same issue, turns back on
Not the same as the OP but I've noticed that if I power off my Prime and then plug it into the wall charger it turns on and boots back into ICS. At first I thought that I had hit the power button with the hand that I was holding the tablet with when I plugged in the cord to the socket on the bottom of the tablet but I was careful doing it subsequent times and it happens every time.
Sent from my Transformer Prime TF201 using XDA Premium HD app
dejrfan said:
Not the same as the OP but I've noticed that if I power off my Prime and then plug it into the wall charger it turns on and boots back into ICS. At first I thought that I had hit the power button with the hand that I was holding the tablet with when I plugged in the cord to the socket on the bottom of the tablet but I was careful doing it subsequent times and it happens every time.
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
Mine does that too but I think its supposed to depending on the manufacturer? My bf's galaxy nexus phone and his old Droid did that too. My evo stays off though. It makes me feel like I'm saving the battery from discharge recharging as much if I can keep it off. But at least it will turn off if you leave it plugged in when you shut down. The Droid didn't seem to let you do.. kept wanting to be on anytime it was plugged in.
Thanks almighty! I'll try the reset... Time to back it up!
My Nexus S phone, if powered off first, stays off when plugged into AC. The Prime is my first Android device that exhibited this behavior... Had a Motorola phone before the Nexus S that would stay off when charging as well. Seemed weird to me when it first happened...
Sent from my Transformer Prime TF201 using XDA Premium HD app
Just wanted to bounce this off you all and see what ideas I got back..
Device:
TF201 Rooted with NVFLASH installed, upgraded to jellybean from craiggomez's post here. Also have TWRP installed.
This install has been running for several weeks.
Scenario:
I'm just returning from a trip.. I unpack the prime and turn it on and it powers on just fine. Plug it in and let start charging and walk away. four or five hours later I hop in bed (yes, I fanatically watch TV from Plex while laying in bed) and look over and see the green light on the prime is on. I pick it up and unplug it and hit the power button to turn the screen on but get no response. I'm thinking sleep of death at this point.. Hold the power button in for 10 seconds expecting to get a vibrate and a reboot... Nothing.
I've plugged it up to a PC just to verify it wasn't on and it definitely isn't.
I know that the moment I unlocked the bootloader I voided the warranty with Asus.
Are there other steps that I can try at this point to verify that it's truly dead other than what I've done?
Thanks in advance for any replies.
(Moral motivation to upgrade to the Tf700.. Hmmm I'm thinking so. )
I'm thinking SOD, also. Hold the power button down longer and see what happens. I seem to remember mine taking a while longer than 10 seconds (more like 20).
You could also try that little reset button in the little round hole about 1" below the microSD card slot. Just unfold one end of a small paper clip, and you can reset your Prime by sticking it in the hole.
tedr108 said:
I'm thinking SOD, also. Hold the power button down longer and see what happens. I seem to remember mine taking a while longer than 10 seconds (more like 20).
Click to expand...
Click to collapse
I'm starting to think not.. I tried the reset button, held power for a minute, and tried power + the volume rockers.. Still dead..
tedr108 said:
You could also try that little reset button in the little round hole about 1" below the microSD card slot. Just unfold one end of a small paper clip, and you can reset your Prime by sticking it in the hole.
Click to expand...
Click to collapse
I used a straightened staple and achieved the same result.. I actually felt the reset button push in and release when I backed off with the paper clip.. Still no change. Do I have to press this button in tandem with another or is it a solo button?
Have you tried booting to recovery?
Also..could it be that your charger cable is defective, and that you arent getting a charge (meaning your battery is sill dead)?
Sent from my Galaxy Note 2
Dai323 said:
Have you tried booting to recovery?
Also..could it be that your charger cable is defective, and that you arent getting a charge (meaning your battery is sill dead)?
Sent from my Galaxy Note 2
Click to expand...
Click to collapse
UPDATE:
Went out and bought a TF700. The charging cable on it is the same. Tried that.. Still no activity. I'm starting to think it is genuinely dead.
I appreciate all of your replies.
mostyle said:
UPDATE:
Went out and bought a TF700. The charging cable on it is the same. Tried that.. Still no activity. I'm starting to think it is genuinely dead.
I appreciate all of your replies.
Click to expand...
Click to collapse
Did you have this charging on the dock? I once had a similar scenario where it wouldn't turn on and then I plugged the power cable directly into the prime bypassing the dock and it came on with full charge.
Congrats on your new toy. How does it run in comparison?
Did your rear camera work. If your done with your tf201, I'd like your camera if your not gonna do anything with it.
flumpster said:
Did you have this charging on the dock? I once had a similar scenario where it wouldn't turn on and then I plugged the power cable directly into the prime bypassing the dock and it came on with full charge.
Click to expand...
Click to collapse
Nope, I don't own the dock.
I did find something strange though on the power plug though.. See the attached thumb..
I wonder if something shorted when this broke?
I looked at the tf700 and it isn't like this..
f'n around said:
Congrats on your new toy. How does it run in comparison?
Did your rear camera work. If your done with your tf201, I'd like your camera if your not gonna do anything with it.
Click to expand...
Click to collapse
I'm thinking of trying to get it repaired.. If not i'll toss it on ebay and let you know.
So I put my prime on my bed (it was on and working but closed in its dock) and proceeded to move my sheets to get in bed. The amount of static electricity it created was amazing (its been very cold and dry here) I didn't really think anything of it. I've shocked my prime touching it many times, however its completely dead. I have tried everything I could find in any post but it basically come down to this.
I let the unit charge fully and the green light comes on, but no matter what buttons I press and hold it never once vibrates (held power over 2 mins), nor does it show anything in device manager.
I was rooted and unlocked, I did the wheele nvflash thing more than a couple months ago. I have also hardware modified my device with external antenna for the WiFi when i got it less than a year ago.
i'm pretty sure i'm screwed but just looking for anything that might help.
mystkrh said:
So I put my prime on my bed (it was on and working but closed in its dock) and proceeded to move my sheets to get in bed. The amount of static electricity it created was amazing (its been very cold and dry here) I didn't really think anything of it. I've shocked my prime touching it many times, however its completely dead. I have tried everything I could find in any post but it basically come down to this.
I let the unit charge fully and the green light comes on, but no matter what buttons I press and hold it never once vibrates (held power over 2 mins), nor does it show anything in device manager.
I was rooted and unlocked, I did the wheele nvflash thing more than a couple months ago. I have also hardware modified my device with external antenna for the WiFi when i got it less than a year ago.
i'm pretty sure i'm screwed but just looking for anything that might help.
Click to expand...
Click to collapse
This may or may not help but I had it once where my prime would not turn back on.
I took it out of the dock and plugged the power cable directly into the tablet and then held the power button and it powered up with full charge in it.
Yours does sound like a short issue but it's worth a go.
flumpster said:
This may or may not help but I had it once where my prime would not turn back on.
I took it out of the dock and plugged the power cable directly into the tablet and then held the power button and it powered up with full charge in it.
Yours does sound like a short issue but it's worth a go.
Click to expand...
Click to collapse
Nope but thanx for the help
Has anyone ever seen one that wouldn't vibrate before?