Related
Hmm, I wonder if our complaints have registered with Motorola? As of today (after I filed a BBB complaint on Motorola in regards to ICS and unlocked bootloaders), Motorola just tweeted about updates for ICS on Motorola devices.
For the Droid X2, the upgrade status overall has gone from "updated to 2.3.4" to "In Evaluation & Planning. Further details to follow."
Still doesn't mean we get ICS, but it sure is strange that a day after I sent them a tactful but seething email about their lack of updates for the X2, this happens a day later. Probably just coincidence, but maybe not?
Here's the link to the ICS update:
http://www.motorola.com/blog/2012/02/15/update-motorola-ice-cream-sandwich-news/
Here's the list of phones getting ICS by the 3rd quarter of 2012:
DROID BIONIC
DROID RAZR
DROID RAZR MAXX
MOTOROLA RAZR
DROID 4
PHOTON 4G
MOTOROLA ATRIX 4G (AT&T)
ATRIX 2
ELECTRIFY
Droid X2 is not on this list. However, in the following list, you can see where the current status of the X2 has it under evaluation rather than not being evaluated:
https://forums.motorola.com/pages/00add97d6c
if we get ics that means that cm9 could properly be built on top of the kernel and wed finally be able to properly take on our second core (even though cm7, i believe already takes control of it).
sent from my cyanogenmod-7 ICS ex-two
ztotherad said:
if we get ics that means that cm9 could properly be built on top of the kernel and wed finally be able to properly take on our second core (even though cm7, i believe already takes control of it).
sent from my cyanogenmod-7 ICS ex-two
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Click to collapse
But, don't hold your breath yet. Right now, with the X2, they are evaluating whether or not it's worth upgrading to ICS. I would NOT be surprised if they come back and say it's not worth it.
But, I guess this is better than not saying anything at all and I understand they have to look over all the other phones and decide whether or not they are worth upgrading to ICS or not based on performance, developer support/knowledge, etc.
I think the only way we will see ICS is if Dragonzkiller gets it ported or another great dev. I do not expect motorola to unlock bootloader or give the x2 ICS. By the time they get around to it the device will be outdated. Another good reason to never buy motorola again!
ignore this
There's no way they would have responded your complaint so quickly, but it certainly wont hurt any. I appreciate the determination you've shown, along with that of the thousands of angered customers online. Maybe our voices have finally fallen on understanding ears.
Honestly if they've found it worth their time to update their website and tell us they're considering it, I think we can consider it a strong possibility. It sounds like something a corporation would do to increase the lifespan of a nigh abandoned device.
It's on the list in the same way as it's on the other list as far as I can see.
theredvendetta said:
There's no way they would have responded your complaint so quickly, but it certainly wont hurt any. I appreciate the determination you've shown, along with that of the thousands of angered customers online. Maybe our voices have finally fallen on understanding ears.
Honestly if they've found it worth their time to update their website and tell us they're considering it, I think we can consider it a strong possibility. It sounds like something a corporation would do to increase the lifespan of a nigh abandoned device.
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Click to collapse
Yeah, I knew that, but hey, it's nice to dream once in a while, no? I was hoping maybe my "threat" to go to the BBB in my email yesterday might have had some residual effect? Probably not, but at least, they'd updated the page which has been stale for a long time.
In any case, I still haven't heard back from Moto yet on my latest complaint, but I did warn them I was going to file a complaint with the BBB and I went through with my word and now, the BBB is forwarding my complaint to Motorola.
I would suggest that everyone do the same. It's free and it makes your voices heard, hopefully.
iBolski: Your emails embody my and probably countless others' sentiments. I just thought sending an email myself would just fall on deaf ears. But your BBB idea I think is great. From what I understand, the BBB member (Motorala) MUST respond to all complaints, else their rating gets damaged by "unresolved complaints". Resolving those complaints takes time and money from Motorola, maybe they'll eventually decide that time and money would be better spent satisfying their customers (Unlocked bootloader and ICS). Thanks for your diligence.
One thing I do want to state is, I understand how difficult it is to upgrade existing devices to a completely new OS. I deal with software upgrades at my job as a developer at a major utility company. We have to deal with not only software/OS upgrades, but federal regulatory changes that come up at the last minute and they only give us a few months some times to get those changes implemented or risk being fined during an audit.
So, I completely understand that Motorola has to go into research and planning mode. It's part of the software development life cycle (SDLC) because you can't just go into it and decide to upgrade it.
In our case where I work, we have a ton of VB6 legacy apps that haven't been rewritten in 10+ years, only patched to handle new regulations. Now, we are having to upgrade to Windows 7 because the company held off and stuck with XP, even though many of us were warning them this wasn't a good idea.
Some of the VB6 apps aren't behaving nicely in Windows 7 32-bit and if we wanted to go to 64-bit, VB6 apps won't run at all or run sporadically.
In the case of the Droids, I understand ICS may not run on every platform, so I can see why the X2 might have a longer wait. So, I commend Motorola on updating the information on ICS for the X2 on their web page. It was long overdue. But, even at my company, we are required to give status updates on the progress of upcoming projects and the business units that are curious about them (since it affects them) have a right to know. Not unlike us, the consumers since we purchased their product.
So, it only seems right that we should be getting updates sooner rather than dead silence, like it's been these past few months.
In any case, I'm not giving up. I'm going to keep pushing until they give me an answer. I'll wait and see what my BBB complaint results in, but I do want to urge others to do the same. Remember, be civil with them, but stern and don't back down on anything but a sufficient answer. Anything vague, such as "I can't speak to that" should have a retort stating "then give me the contact information for someone who can".
Remember, you can't make things happen by just sitting idly by and expecting it to happen by itself. That's how I was at first, and then I decided I had had enough and was going to take a stand. It may not pan out to what we want in the end, but at least if you try, you know you made the effort and it might change how other companies treat their customers.
the thing that drives me flipping insane is that the ATRIX is in development for ics right? and I thought the only difference between us and then is another 512mb ram...so that would be very messed up if they get ics but we don't. just sayin.../end rant
Sent from my DROID X2 using Tapatalk
ashclepdia said:
the thing that drives me flipping insane is that the ATRIX is in development for ics right? and I thought the only difference between us and then is another 512mb ram...so that would be very messed up if they get ics but we don't. just sayin.../end rant
Sent from my DROID X2 using Tapatalk
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Click to collapse
I agree. I noticed that all the phones that are slated to get ICS all have 1gb of main memory as opposed to our 512mb of memory.
google now owns motorola so thats one reason alot of none ics phones have a evaluation coming up which means most likely will get ics and possibly unlocked bootloaders
Well, almost. I believe they're still waiting on Israel and China to sign off.
iBolski said:
I agree. I noticed that all the phones that are slated to get ICS all have 1gb of main memory as opposed to our 512mb of memory.
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Click to collapse
I can't wait til the day comes when we can open up our phones and pop in some extra ram boards/chips like u can on a computer/laptop.
ashclepdia said:
I can't wait til the day comes when we can open up our phones and pop in some extra ram boards/chips like u can on a computer/laptop.
Click to expand...
Click to collapse
I think we're a lot closer to the day where we can no longer open up our computers/laptops and pop in new chips/extra RAM. Just look at the RAZR and G.Nexus...no SD expansion for either, can't even replace the battery in the former.
That was one of the great things about Android phones - but apparently Apple showed the industry how to make another $ and consumers lose again.
Atrix 4G is getting ICS in Q3 of 2012. We can only expect ICS on the X2 (if at all) latest by Q3. By that time we will most probably have CM9 for a good 3-5 months and I will totally give up on ICS from Motorola, with their god awful blur crap on it. And by that time Google will release jellybean and we all will be crying for CM10 and that. Or I might be on the verge of moving onto my next phone.
So thank you Motorola for rolling the updates soooo damn late that no one gives a f*&k.
Seriously, Atrix 4G gets ICS in Q3!??? That is nearly a year late!!! No wonder apple fanboys are laughing their asses off when they get their updates the very day they are released and we have to wait for a year! Pathetic!
Sent from tapatalk on my Droid X2
Anyone else think it's unbelievable that the Razr is in "evaluation and planning" ????
Moto is such a joke it's not even funny. I can't believe the Razr is their answer to the Gnex.
I'll never buy another Motorola product.
---------- Post added at 04:09 PM ---------- Previous post was at 04:06 PM ----------
truk said:
I think we're a lot closer to the day where we can no longer open up our computers/laptops and pop in new chips/extra RAM. Just look at the RAZR and G.Nexus...no SD expansion for either, can't even replace the battery in the former.
That was one of the great things about Android phones - but apparently Apple showed the industry how to make another $ and consumers lose again.
Click to expand...
Click to collapse
Agreed. Look at Macs, with their soldered in HDDs, RAM, batteries. PCs are heading that direction, too. These tech companies love that their thousand dollar products go obsolete in two years.
Well at least their doing something with all these phones, if not ICS how about more GB updates to fix everything thats still broken? Wheres that 2.3.5 magically gone to...
truk said:
I think we're a lot closer to the day where we can no longer open up our computers/laptops and pop in new chips/extra RAM. Just look at the RAZR and G.Nexus...no SD expansion for either, can't even replace the battery in the former.
Click to expand...
Click to collapse
im not so sure bout that lol
I think the reason for no sdcard tho is cause do ya REALLY NEED more memory when ya got 32gb internal already?(even 16 is a lot ..if u using ALL that then u need to either delete some pics/vids or upload em to a computer or cloud storage.) lol
and I would think that would also make the system. more "efficient" somehow if it doesn't have to go through the process(es) of having to mount external memory and read/write data from/to it...
then again.. I don't know enough about how the system really works to know what the benefit of not having an external sdcard mount really does for performance lol...i am just talking outta my ass...don't.mind me lol
and also, why do u say its getting closer to not being able to open computer and add chips/ram/cards etc...? I just can't see that happening unless companies don't like making money from people who like to upgrade components of their computers to improve it lol.. unless they make it so that those things are useless or unnecessary (make them obsolete somehow)
---------- Post added at 04:24 PM ---------- Previous post was at 04:23 PM ----------
Elite49 said:
Well at least their doing something with all these phones, if not ICS how about more GB updates to fix everything thats still broken? Wheres that 2.3.5 magically gone to...
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Click to collapse
maybe they'll skip 2.3.5 and give us 2.3.6 like the charge has....lol....durp...
---------- Post added at 04:28 PM ---------- Previous post was at 04:24 PM ----------
litetaker said:
Atrix 4G is getting ICS in Q3 of 2012. We can only expect ICS on the X2 (if at all) latest by Q3. By that time we will most probably have CM9 for a good 3-5 months and I will totally give up on ICS from Motorola, with their god awful blur crap on it. And by that time Google will release jellybean and we all will be crying for CM10 and that. Or I might be on the verge of moving onto my next phone.
So thank you Motorola for rolling the updates soooo damn late that no one gives a f*&k.
Seriously, Atrix 4G gets ICS in Q3!??? That is nearly a year late!!! No wonder apple fanboys are laughing their asses off when they get their updates the very day they are released and we have to wait for a year! Pathetic!
Sent from tapatalk on my Droid X2
Click to expand...
Click to collapse
speaking of their blur crap, a little birdie told me that the ics leak on the RAZR actually was pretty decent, that it had a VERY vanilla feel to it, but im wondering if that is just because they didn't finish skinning it yet....dunno....bla bla bla
[Note]: In order to combat the unprecedented amount of off-topic drivel in this thread (btw, kudos to the Droid X2 community, you are da best at this ) I am going to, as always, link new updates to the OP so that you may directly jump to relevant posts and ignore the noise. I am also going to update the title of the thread with the date of the latest update so that you guys may be able to keep up-to-date. Thanks! - Litetaker \m/
__________________________________________________
UPDATES SECTION:
7>> This is the final straw! Motorola had the nerve to give me an abysmal response to my BBB complaint, today. Read it and my rebuttal here:http://forum.xda-developers.com/showpost.php?p=26423420&postcount=287
7>> Just got off the phone and managed to snag a HTC Droid Incredible 2 replacement!!! > Here are the details!!!
It has been pure hell over the last 8 months with My Droid X2. I initially saw both the Dinc2 and the DX2 at the showroom when I was deciding between phones. Naively I chose DX2 because it has TWO cores . Bi-Hig mistake!!! I could've enjoyed 8 months of peace and bliss with that phone! Oh well, it is never too late! ^_^
It has been very nice AND encouraging to hang out with you guys! I wish you all luck in either making Moto do the right thing OR get VZW to bail you out like me!!! All the best and keep up the good fight!!! May you prevail!
Stay hungry. Stay foolish!!!
_____________________________________
6>> Giving up!!??? I am out of ideas! I don't know what else I can possibly do. I reaaaallly, re-he-heally wish to talk to an engineer at either Motorola or Verizon as they may give an honest explanation. But as of now, I dunno how to contact them and what more to do! Here are my thoughts.
5>> Major Update 4/4/2012:
I called Motorola Corporate office! My call went all the way up. The person said damn near nothing I haven't heard before! But the fight continues. I shall NOT rest till I get a god damn answer! Click here to see what happened.
4>> Major Update 4/3/2012 #2:
After sending a BBB complaint, emailing Moto and talking to an online customer care rep via live chat, I completed a full circle by calling customer care @ Motorola. So, far this has been the most productive and responsive action! Click here to see more details!
3>> Sort of Major Update 4/3/2012:
Okay. So, being impatient and all I didn't want to lay around while Motorola ignored me. So, I poked the beast with a stick eek:) and I chatted with a customer rep. Now, I'm waiting for a call from her "supervisor". Click here to read more!
2>> Minor Update 4/2/2012:
Not a single peep from Motorola. After sending them a direct email yesterday, I waited for 24 hours for them to reply. They said they will reply in 24 hours. So, far not a single peep! The nerve!
1>> UPDATE 4/1/2012:
Submitted an email to Motorola directly, reminding them that they have till 4/5/2012 to reply to the BBB complaint. Click to see the email!
0>> MAJOR EDIT 1: RESUBMITTED MY COMPLAINT
I resubmitted my complaint, since last time I didn't do it correctly. This time I filed it directly towards Motorola, Inc. Here it is!!!
Note: Old complaint removed as it is outdated, and mostly rehashed and improved upon in the new compliant.
***>> HOW TO FILE A BBB COMPLAINT TO MOTOROLA << Credits to iBolski!
__________________________________________________
ORIGINAL COMPLAINT:
I suggest as many people as possible do this. We really need to show up on Motorola's radar! And I really hope they do something...
Here is the complaint:
Complaint description:
Hi,
I am a disgruntled owner of a phone that Motorola feels is not worth their while anymore - the Droid X2. It is about 9 months since the phone was released and I purchased it in August. The device was plagued with issues. There are so many things wrong with it - music playback has major glitches and overall performance of the device is severely hampered. This is unacceptable given that it is a dual core phone and competitors have better products.
I would be okay if Motorola did something about it, like release updates to fix the problems or admit that the phone is faulty and that they will do their best to rectify the situation either by replacing a customer's device if it is faulty or by offering a different phone. The few updates Motorola released do so little to rectify the issues the phone has and neither did they own up to its faults.
Motorola has done almost nothing to rectify faults with the phone or improve their customer relations. For instance, I learned that Motorola claimed, in the past, that it would unlock the "Bootloaders" on its Android phones that would allow users greater flexibility to tinker with their devices and install 3rd party software developed by individual developers. Many competitors allow this on their devices, such as Samsung and HTC. This allows users to improve upon the phones faults, and circumvent issues by using custom builds of Android, called ROMs, hence making the device more useable. Despite Motorola's claim to unlocking the Bootloaders they never did it, citing Verizon Wireless's policies to be the reason. However, HTC also sells phones via Verizon but they managed to unlock the Bootloaders on their phones. This amounts to false advertizing for their short term benefit.
In contrast, I had better experience with Asus's customer support with regard to the Asus Transformer Prime. Not only did Asus own up and apologize for the faults of their device, the company also ensured that there is active support for it and maintained very good customer relations.
Furthermore, Motorola accepted a pledge that Google made many cellphone manufacturers take to ensure that they update as many phones as possible to the latest operating system, namely Ice Cream Sandwich (ICS) or Android 4.0. Motorola claimed they will update the software of their phones to ICS as long as it is within the 18 month window since ICS's release. The Droid X2 fits the bill, but recently they told another person who too filed a BBB complaint that they are NOT updating the Droid X2 to ICS. I call this a real slap in the face by Motorola to their customers - a true insult to an injury.
The reason I am upset with Motorola is that they have willingly crippled the hardware of this phone by locking the Bootloader. Then, the software that they install on the phone by default is sub par, causing this phone that has significant power to work sluggishly. Despite the heavy lock-down of the software, some 3rd party developers managed to build some custom flavors of Android, and it is only due to the effort of these people that I and many other owners of this device are able to live with it on a daily basis.
I was hoping to get ICS on this phone because I truly believe that it would solve many of its problems. The phone is capable too - it is dual core, has 512 MB of RAM. Even HTC is updating Incredible 2, which is a single core device, to ICS. Though Motorola is on its way to release an update for this device, it isn't ICS and hardly has any significant upgrades. Most likely, it is going to disable "root" access that so far allowed me and many other users respite! The only way I am able to survive with this phone is the work of 3rd party developers making great custom ROMs, something Motorola's developers can't seem to do at all!
If Motorola continues to display such poor public relations and turns a deaf ear to us, I am not interested in continuing business with them. I will definitely purchase a different brand phone next time!
Click to expand...
Click to collapse
Desired Settlement: Other
I request Motorola to do the following: They should firstly apologize for not testing their device thoroughly and ironing out the bugs before releasing it and for the poor customer relations and poor hardware support. Furthermore they should release ICS on this device, given that other phone manufacturers have pledged to release Android 4.0 on phones less powerful that this. I sincerely believe that this phone is capable of running Android 4.0 (ICS). Finally they should honor their claim and unlock the Bootloader on this phone. I honestly cannot understand why Motorola is unable to unlock the Bootloaders on their phones when HTC, who also sells phones via Verizon Wireless, is able to do so, since Motorola claims that it is due to Verizon that they are unable to unlock Bootloaders.
Unlocking Bootloaders is a very key issue and I want Motorola to answer this immediately. Why is it that HTC is allowed to unlock the Bootloaders on its devices but not Motorola, though both sell phones with Verizon? Is it that HTC is given special treatment or is it that Motorola is hiding the true reason from its customers? In any case, unlocking the Bootloaders allows 3rd party developers to build custom versions of Android hence rectifying bugs and glitches present in Motorola's own software that it releases for the phone and helps people support the phone long after its end of life. I don't mind voiding warranty on this device to unlock it, since it offers a more palatable alternative which is greater flexibility to improve the user experience on the phone beyond anything imaginable. This will help users enjoy their phones better and make better use of it and will also make customers more loyal to Motorola, since it shows that Motorola cares for its user base.
Motorola should also significantly reduce the number of devices they manufacture per year and focus more on quality than quantity. With fewer phones, Motorola will have ample time to develop, test and debug each phone and have enough time to develop quality software for their phones. Most of the problems with customers will immediately be solved if they follow this mantra since they will have less bugs and more time devoted to supporting each device, leading to happier customers. If you look at Apple, they make only 1 phone per year. Yet they sell the most phones every year. Clearly, quality is more important and it doesn't matter whether you launch 20 or 30 phones in a year. Also, by launching so many phones so quickly, Motorola is shooting itself in the foot by competing its own products against each other. Take for instance Droid Bionic and Droid Razr. They were released so close to each other making the sales of Droid Bionic plummet.
Despite the many foibles, Motorola phones do a few things exceptionally well - they have excellent call quality which is number 1 as at the end of the day all these devices are phones, and they have great build quality. But still, poor software and support is Motorola's Achilles heel. If they want me and other current Motorola customers to continue supporting their company, then they SHOULD step up and answer these issues and support their products better, by unlocking the Bootloaders, for instance. Otherwise, I and many other customers have no incentive in continuing business with a company that clearly doesn't care for its users.
Unless these issues are resolved, I am definitely purchasing a different branded phone next time, and will never return to Motorola, i.e. I will be a lost customer. It is up to you Motorola. Do you want me and many other customers to abandon you?
Sincerely,
A disgruntled Droid X2 user.
Click to expand...
Click to collapse
__________________________________________________
Guys, I urge as many of you as possible file a BBB complaint. It takes hardly 15-30 mins. Let us make a dent on Moto!
Awesome job. Hopefully, the more people complain, the more Moto and Verizon will have to answer less they wish to lose customers.
I've already tweeted to both that I'm looking for a new phone manufacturer and possibly, a new carrier.
I just might have to hand the torch over to you, now!
Can you post which Motorola you chose on the BBB's website? It seems that there are a ton of choices and I wouldn't want to pick one that no one's going to care to read. I will be filing a complaint as well. I bought this phone like 2 weeks after it came out and have had small issues ever since (until I learned that there are devs out there that care about the performance of a phone). Anyways, I'll be watching this for some direction. Thanks.
-David
unt0uchable said:
Can you post which Motorola you chose on the BBB's website? It seems that there are a ton of choices and I wouldn't want to pick one that no one's going to care to read. I will be filing a complaint as well. I bought this phone like 2 weeks after it came out and have had small issues ever since (until I learned that there are devs out there that care about the performance of a phone). Anyways, I'll be watching this for some direction. Thanks.
-David
Click to expand...
Click to collapse
First off, I updated the OP to include the actual Desired settlement. Secondly, BBB sent the complaint to the Business and waiting for a response by 31st March.
unt0uchable, I filed the complaint as for a cellphone or carrier. Then chose Verizon Wireless and then chose phone maker as Motorola. Apparently BBB sent the complaint to VZW :/
I hope VZW sends the complaint to Moto since it is they who really should respond but I really don't mind Verizon getting it either, since they too are major jackasses. But I suppose this is how BBB operates with regard to Cellphone complaints.
iBolski, how exactly did you file your complaint? I wanna know if what I did was right or wrong! Can you give the public link for your BBB complaint?
litetaker said:
First off, I updated the OP to include the actual Desired settlement. Secondly, BBB sent the complaint to the Business and waiting for a response by 31st March.
unt0uchable, I filed the complaint as for a cellphone or carrier. Then chose Verizon Wireless and then chose phone maker as Motorola. Apparently BBB sent the complaint to VZW :/
I hope VZW sends the complaint to Moto since it is they who really should respond but I really don't mind Verizon getting it either, since they too are major jackasses. But I suppose this is how BBB operates with regard to Cellphone complaints.
iBolski, how exactly did you file your complaint? I wanna know if what I did was right or wrong! Can you give the public link for your BBB complaint?
Click to expand...
Click to collapse
Mine went straight to Moto. I can't remember exactly how I filed it, but I don't remember filling it out with Verizon. Mine definitely went to Motorola though as that is who responded.
I feel we are going no where with this, the phone is listed for $49.99 on VZW's website. I feel they want to get rid of the stock they have and completely dump this phone. I'm getting my Galaxy Tab 10.1 back from my dad to enjoy CM9 on it. F*$# Motorola
---------- Post added at 01:52 PM ---------- Previous post was at 01:50 PM ----------
at least with Samsung we have a decent CWM Recovery!
I'll probably drop Motorola altogether and end getting some other brand when I can. Money is beyond tight right now. :-(
Sent from my DROID X2 using XDA
Sorry for being anti-kill-Moto here but I have yet to hear of a great computer/phone candidate on vzw that has great call reception- as good as our phone.
I just told Verizon that they have until April 28th To figure something out with this phone And it's lack of updates and lack of ability to modify or I'm going to cancel my Verizon Wireless account my Verizon fios account and every Verizon account I have associated. ...... And I will if they want test me. The money is not an issue with me it's the principle!
Sent from my MB870 using XDA
skwoodwiva said:
Sorry for being anti-kill-Moto here but I have yet to hear of a great computer/phone candidate on vzw that has great call reception- as good as our phone.
Click to expand...
Click to collapse
At this point, that doesn't matter to me. From the reviews I've read, both the galaxy nexus and the rezound have pretty good clarity on voice reception as well as good signal retention as well.
Sent from my DROID X2 using Tapatalk
Well I actually like the hardware. Just not to happy about the locked bootloader.
Got a Reply from Verizon
Well, I guess my BBB complaint may not have been as fruitful as iBolski's. I got a call from a guy at Verizon Wireless who talked to me on the phone for about 10 minutes. He acknowledged that my complaint highlighted the locked bootloader issue and the ICS update and said that he pretty much can't help it since Verizon is just the service provider. That sounds fair, and he did mention that the upcoming update may help solve some problems
Anyway, he suggested that since I addressed Motorola as well in the complaint, may be Motorola also got a copy of the BBB complaint. Nevertheless, irrespective of whether they got the complaint or not, I plan to file a new complaint specifically directed towards Motorola. One thing that did strike me in the phone call is that it didn't sound as if Verizon is holding back Moto from unlocking the bootloaders. The guy posed it as if it is in the hands of Motorola and it is up to them to give it or not... So, when I do file a complaint directed to Moto, I'll try highlighting this!
Cheers!
litetaker said:
Well, I guess my BBB complaint may not have been as fruitful as iBolski's. I got a call from a guy at Verizon Wireless who talked to me on the phone for about 10 minutes. He acknowledged that my complaint highlighted the locked bootloader issue and the ICS update and said that he pretty much can't help it since Verizon is just the service provider. That sounds fair, and he did mention that the upcoming update may help solve some problems
Anyway, he suggested that since I addressed Motorola as well in the complaint, may be Motorola also got a copy of the BBB complaint. Nevertheless, irrespective of whether they got the complaint or not, I plan to file a new complaint specifically directed towards Motorola. One thing that did strike me in the phone call is that it didn't sound as if Verizon is holding back Moto from unlocking the bootloaders. The guy posed it as if it is in the hands of Motorola and it is up to them to give it or not... So, when I do file a complaint directed to Moto, I'll try highlighting this!
Cheers!
Click to expand...
Click to collapse
thank you, sir! when you file the complaint too Motorola share how, sir cause i will follow suit
Sorry guys I might of missed something but where and to who are you sending these too? I would love to do the same. Great job by you guys taking steps to help.
Let's make a game of it: whoever can get Motorola and Verizon on the phone at the same time wins. I'd love to hear these explanations given in a conference call.
Here's how to file a complaint to Motorola
Travisdroidx2 said:
Sorry guys I might of missed something but where and to who are you sending these too? I would love to do the same. Great job by you guys taking steps to help.
Click to expand...
Click to collapse
Just go to the Better Business Bureau web site (http://www.bbb.org) and file a complaint (https://www.bbb.org/consumer-complaints/file-a-complaint/get-started)
When you get to the first screen asking about the business, you want to choose the following:
Is the business in US or Canada - Choose Yes
Your complaint involves a - choose cell phone or wireless carrier
Next, you won't see Motorola as a choice. On the right side of the page in the Help block, click on the search link to search for Motorola.
The first one (Motorola, Inc) is the one you want to select.
Next, a pop-up window will come up. Choose Headquarters as the office location. This is the information you should see for the choice you just made:
BBB of Chicago & Northern Illinois
330 N. Wabash, Ste. 2006
Chicago, IL 60611-7621
(312)832-0500
[email protected]
After that, you are on your way to file a complaint to Motorola. Remember, be civil but firm. Don't get nasty, don't make nasty threats but you can inform them that you will move on to other hardware if the issue isn't rectified. But, you don't want to name call, you don't want to curse. You want to be professional about it otherwise, they more than likely will not take your complaint seriously.
In any case, if other people want to file complaints, the instructions I outlined is the way I filed my complaint.
Good luck! Hopefully, everyone can make a difference and actually get Motorola to change their ways. At this point, even having an ICS release would be enough for me because at that point, CM9 could be compiled against a true ICS kernel as opposed to a GB kernel.
But, if no ICS comes, then unlock the bootloader. I guess for me, it doesn't matter. I'm moving on to another phone when my upgrade comes. I can't wait to get rid of this phone.
litetaker said:
Well, I guess my BBB complaint may not have been as fruitful as iBolski's. I got a call from a guy at Verizon Wireless who talked to me on the phone for about 10 minutes. He acknowledged that my complaint highlighted the locked bootloader issue and the ICS update and said that he pretty much can't help it since Verizon is just the service provider. That sounds fair, and he did mention that the upcoming update may help solve some problems
Anyway, he suggested that since I addressed Motorola as well in the complaint, may be Motorola also got a copy of the BBB complaint. Nevertheless, irrespective of whether they got the complaint or not, I plan to file a new complaint specifically directed towards Motorola. One thing that did strike me in the phone call is that it didn't sound as if Verizon is holding back Moto from unlocking the bootloaders. The guy posed it as if it is in the hands of Motorola and it is up to them to give it or not... So, when I do file a complaint directed to Moto, I'll try highlighting this!
Cheers!
Click to expand...
Click to collapse
Just got a call back a couple days ago and they basically said the same thing to me as well
Sent using XDA app from my abandoned DX2 running CM7. In dragonzkiller we trust ;p
Yeah. Next person to get a phone call I want a name and quotations. So we can trap them in this silly circle of finger pointing. But to me it has to be Motorola because HTC unlocked and verizon sells them...
whoa look at that....
Just decided I'm filling against Motorola today.
whoa look at that....
I may have to try this. I've been calling verizon and complaining 2-3 times a week. Yesterday I was offered some new LG elephant phone or something as a replacement because its an equivalent phone, when I asked for the specs and was told it had a 3.1" screen I started laughing and said "um no, that is not equivalent by 1.2" inches." Then she went and talked to a supervisor and offered me the Droid 3, which is somewhat tempting, but I told her I wouldn't do anything until I checked into it.
I'm starting to believe that as great as verizon's network is, that because of the restrictions and other things that they impose on the manufacturers, don't expect to get a phone that has gone through enough testing to be fully baked. I'm not sure it exists on verizon.
Then again maybe all us hackers just are asking to much, lol.
Before we get to business you gotta read my link about how we got s**t on:
http://forum.xda-developers.com/showthread.php?t=1559943
@ Forum member "TheShackSpecialits" this is just for you!. I stated with EOL Sprint will never let us get ICS. You stated we will because manufactures control OTA updates. I then gave you several reasons why they dont. This, my friend is for you!!
Not only did this article verify what I said, It also gave Motorola a grade of "D", the lowest of ANY cell manfacture for doing OTA Upgrades. This has to bring up the question, who s**t on who?
http://www.technobuffalo.com/compan...-are-the-best-for-ice-cream-sandwich-updates/
Really you should name the title better as it gives people false hope.
Sent from my MB855 using Tapatalk
Motorola got my money for the last time. Many thanks to our devs for getting us ICS
Sent from my Photon 4G using Tapatalk
I'm confused about your logic on this and frankly it seems that your "I'll show you that we're screwed" attitude seems to make this irrelevant. But for the sake of anyone else reading this and getting utterly depressed that our amazing phone may not be getting ICS... well that's just incorrect. This page shows that ICS is currently in development (as opposed to "evaluation & planning") for the photon and is in the category of phones with at least 1GB of RAM, which I would like to consider promising.
https://forums.motorola.com/pages/00add97d6c
Also the main complaint from the article you linked to was about delayed updating of the X2. I don't even know how much longer that's been out than the Photon b/c it's seems like a LONG time.
Anywho, stop being so d**n negative!
Plus we have awesome devs that have gotten us cm9 already, and stable much earlier than most phones so I guess I don't understand the severity of the problem if you're on this site.
dsims7_2000 said:
Before we get to business you gotta read my link about how we got s**t on:
http://forum.xda-developers.com/showthread.php?t=1559943
@ Forum member "TheShackSpecialits" this is just for you!. I stated with EOL Sprint will never let us get ICS. You stated we will because manufactures control OTA updates. I then gave you several reasons why they dont. This, my friend is for you!!
Not only did this article verify what I said, It also gave Motorola a grade of "D", the lowest of ANY cell manfacture for doing OTA Upgrades. This has to bring up the question, who s**t on who?
http://www.technobuffalo.com/compan...-are-the-best-for-ice-cream-sandwich-updates/
Click to expand...
Click to collapse
So some guy named Brandon Russell regurgitates another writers article and you all are gung hoe? I have some land I would like to talk to you about
@ricky, read back S-L-O-W-L-Y. I have no issues with my Photon, none at all. I might jump for a new EVO, but thats beside the point. I have no problems with the Developers here, they do, and continue to do a great job. But, my Photon is GREAT.
If all of you take my first suggestion here, In my OP in the link about, my issues is with Sprint and the way they handled business! How do you put a EOL of a device thats not even a year old, but you continue to support the original EVO (although threated a few times to shelve it?) If it breaks in May, you do not get another Photon, you get a compatable device. yes, CM9 is great! if it breaks then, then what, you rooted it, so that's blown out the water.
The second link was to clarify 2 things. 1. if Sprint is going to EOL the Photon, they are not going to support it, PERIOD! (It they keep that promise). Therefore, the Q3 promise is, for the most part, dead. That user responded by telling me the motorola controls OTA upgrades. As that article stated, reguardless of carrier or device, these are controlled by the carrier, not the manfuacture.
Lastly, to comment on my last sentence in this original post, who s**t on who? Did Sprint crap on Motorola with not enough advertisement, support, ect. Or did Motorola crap on Sprint by making Development promises they could not keep and Sprint finally said "F" it?
Learn how to name your threads appropriately, please.
Moto said rollout starts in Q3 - Q3 has NOT started yet!
And I don't care at all "who did what to who". It's just a friggin' phone man!! I've got a dozen gathering dust in the bottom of my closet. Along with a dozen computers I've given to charities, friends and families over the years.
dsims7_2000 if you are that angry and bitter why dont you go to Verizon or ATT. I would like to see ICS on the photon to but no one ever geranteed that it would get it. If it does then thats great if not oh well we still have cm9.
Into y'all feelings much? .... Welp this is my last few posts for the photon as I have a epic touch too and going to be there for awhile.. Look guys I been here for awhile like back since the winmo days HTC cingular 8125 and tmo wing.. And since cm3 ppl been just needy complaining upset at things that shouldn't matter.. Look it's just a phone g1 users was messed over hero users and a few more.. Just appreciate the phone as is cause if GB was the last OS update these threads wouldn't be happening!
Sent from my MB855 using xda premium
If you have one for me ill take it
Sent from my MB855 using xda premium
Dude! Calm the F&#K down!
Moto has it officially listed as rolling out in Q3. Sprint is EOL-ing certain devices early just to make sure that all WiMax hardware is cleared out before LTE comes in so there's no confusion.
If you wanted WiMax to stick around and grow, you should've rallied more people to Sprint. Instead, everyone wanted the iPhone or they thought they could "hear everybody now" on Verizon. Now they're stuck in contracts with Data caps and insane bills. Meanwhile, we still have comparatively nice bills and unlimited data but we're all stuck with having to switch over to LTE and endure a massive network overhaul. *Shrug*
Really, the most confusion seems to be understanding what EOL actually means. It doesn't mean your phone is done with updates or that if you call support they won't help you, it mostly just means they're done selling/swapping it.
I suggest the OP re-read his linked article. It's not Sprint/USCC that's doing a crappy job of rolling out ICS, it's Motorola, which completely contradicts his claim. The carriers are certainly involved with testing and giving the final approval for OTA updates (and EOL status has nothing to do with that), but the gruntwork behind updates is done by the manufacturers.
FTR, I think it's absolutely ridiculous that it takes Motorola this long to do updates. Their dev team and code infrastructure must be absolutely horrendous considering that a small group of amateur enthusiasts are able to produce mostly working ICS ROMs within a month or two of the release of ICS -- without manufacturer-provided driver updates.
TurbulentEddie said:
Really, the most confusion seems to be understanding what EOL actually means. It doesn't mean your phone is done with updates or that if you call support they won't help you, it mostly just means they're done selling/swapping it.
I suggest the OP re-read his linked article. It's not Sprint/USCC that's doing a crappy job of rolling out ICS, it's Motorola, which completely contradicts his claim. The carriers are certainly involved with testing and giving the final approval for OTA updates (and EOL status has nothing to do with that), but the gruntwork behind updates is done by the manufacturers.
FTR, I think it's absolutely ridiculous that it takes Motorola this long to do updates. Their dev team and code infrastructure must be absolutely horrendous considering that a small group of amateur enthusiasts are able to produce mostly working ICS ROMs within a month or two of the release of ICS -- without manufacturer-provided driver updates.
Click to expand...
Click to collapse
Could not have said it better myself.
Sent from my MoPho using the XDA Premium app
TurbulentEddie said:
Really, the most confusion seems to be understanding what EOL actually means. It doesn't mean your phone is done with updates or that if you call support they won't help you, it mostly just means they're done selling/swapping it.
I suggest the OP re-read his linked article. It's not Sprint/USCC that's doing a crappy job of rolling out ICS, it's Motorola, which completely contradicts his claim. The carriers are certainly involved with testing and giving the final approval for OTA updates (and EOL status has nothing to do with that), but the gruntwork behind updates is done by the manufacturers.
FTR, I think it's absolutely ridiculous that it takes Motorola this long to do updates. Their dev team and code infrastructure must be absolutely horrendous considering that a small group of amateur enthusiasts are able to produce mostly working ICS ROMs within a month or two of the release of ICS -- without manufacturer-provided driver updates.
Click to expand...
Click to collapse
I agree very well said
I have no worries about Motorola. As was stated before, Motorola said they are developing the update for the Photon and it should be out by Q3. I'm not worried about Sprint choosing to EOL the Photon. We are going to get ICS and I'd imagine that even if Sprint choose not to support ICS that Motorola would leak it to the community. You think all these SBFs were by accident?
OG epic still getting updates! I'll leave it at that
Sent from my SPH-D710 using xda premium
The original freakin' Droid got an update a few months ago and it went EOL a loooooonnnng time ago.
It's crap like this thread that has led me to ignore the OP.
stonesaber said:
The original freakin' Droid got an update a few months ago and it went EOL a loooooonnnng time ago.
It's crap like this thread that has led me to ignore the OP.
Click to expand...
Click to collapse
I agree. this post is bogus
dsims7_2000 said:
Before we get to business you gotta read my link about how we got s**t on:
http://forum.xda-developers.com/showthread.php?t=1559943
@ Forum member "TheShackSpecialits" this is just for you!. I stated with EOL Sprint will never let us get ICS. You stated we will because manufactures control OTA updates. I then gave you several reasons why they dont. This, my friend is for you!!
Not only did this article verify what I said, It also gave Motorola a grade of "D", the lowest of ANY cell manfacture for doing OTA Upgrades. This has to bring up the question, who s**t on who?
http://www.technobuffalo.com/compan...-are-the-best-for-ice-cream-sandwich-updates/
Click to expand...
Click to collapse
Seriously.......i could respond to this but i would restate what everyone has said thus far. I work in S&R and there is a reason I said everything I did. Your still very wrong and its frustrating that your still on this track with multiple employees and contributors telling you , that you are very wrong. I wish i could pull the i-connect and cebu articles to prove you wrong but i cant because thats a violation of policy. You have provided me with alot of entertainment but now im going back to lurking unless im contributing. This whole thread and previous thread make me sad. To loki and other members thanks for your contributions.
Sent from my MB855 using xda premium
Dsparil said:
Motorola got my money for the last time. Many thanks to our devs for getting us ICS
Sent from my Photon 4G using Tapatalk
Click to expand...
Click to collapse
Sprints the reason you aren't getting it. It is Sprints phone, Motorola just made it for them. Like Foxconn makes iphones for Apple. If Sprint Eol the Photon and ends support also. There will be no official is. Im pretty sure Sprint can sue them if they released an oat update on Sprints network and their tailor made phone they paid to have made.
Sent from my SAMSUNG-SGH-I717 using XDA Premium App
if yes please provide source and if possible the eta.
thx
marawan31 said:
if yes please provide source and if possible the eta.
thx
Click to expand...
Click to collapse
https://forums.motorola.com/pages/00add97d6c
Here ya go.
Of course there will be an ics ota. There are many leaks. Moto built them. It is coming. I'm saying b4 end of July.
marawan31 said:
if yes please provide source and if possible the eta.
thx
Click to expand...
Click to collapse
This maybe the single most discussed topic on this forum...
Sent from my DROID RAZR using Tapatalk 2
Search before you post....plain and simple
OP obviously a master of 'look at any thread before posting'
Sent from my XT910 using XDA
I juat whent over to droidrazr.com and did the leak. Works great if you dont want to wait
wow you guys need to relax. i did search before posting and i found the exact same link as the second post did. only problem is my device wasnt listed in the region. it says droid razr from usa is getting update on q2 2012. i have a droid razr from canada. so i had doubts. then i found out motorola droid razr is actually called motorola razr in canada. unfortunatly after i posted this thread.
You posted the? We answered
yea you answered lol others just attacked me
thx btw
Seriously, you asked if the DROID RAZR would get ICS....last time I checked that means it could be any DROID RAZR no matter where it is. You didn't mention anything about Canada or any other region. This has been discussed many times, wasn't trying to attack but it seems like a wasted thread when you ask if the RAZR will get ICS when its a pretty easy topic to find when you search
i guess my mistake was being too general
stkiswr said:
Of course there will be an ics ota. There are many leaks. Moto built them. It is coming. I'm saying b4 end of July.
Click to expand...
Click to collapse
End of July, huh? Based on what? So now you're predicting Q3? Motorola was updating ICS like crazy for awhile, but seemed to have stopped after .206....I predict it to be the final build and it will be released before end of June, probably sooner.
Honestly if you did a basic search you would've seen Motorola's official release for ICS for our Razrs among other Motorola devices for Q2. There are tons of threads pertaining to ICS release dates as well as rumors of its impending release.
Sent from my Sith powered and rooted DROID RAZR MAXX
MyEntityRemains said:
End of July, huh? Based on what? So now you're predicting Q3? Motorola was updating ICS like crazy for awhile, but seemed to have stopped after .206....I predict it to be the final build and it will be released before end of June, probably sooner.
Click to expand...
Click to collapse
Just guessing. I am on ics 206 and it has a few little bugs. If they don't catch it then they may release it but I feel it needs more work. I hope they do drop it in June but I dunno. Verizon is your problem...not moto. The builds are already done. They should clean up another one before an ota drops.
Look at the nexus. Needs plenty of bug fixes being on 402 and 404 has been built since??? February and still no ota. I don't know what more confusing, the fact that the manufacturers are making the update or that the carriers are deciding when lol.
Manufacturers should be manufacturing and supporting their devices and carriers should be just that...carriers. nothing more.
stkiswr said:
Just guessing. I am on ics 206 and it has a few little bugs. If they don't catch it then they may release it but I feel it needs more work. I hope they do drop it in June but I dunno. Verizon is your problem...not moto. The builds are already done. They should clean up another one before an ota drops.
Look at the nexus. Needs plenty of bug fixes being on 402 and 404 has been built since??? February and still no ota. I don't know what more confusing, the fact that the manufacturers are making the update or that the carriers are deciding when lol.
Manufacturers should be manufacturing and supporting their devices and carriers should be just that...carriers. nothing more.
Click to expand...
Click to collapse
The main reason I dumped the Nexus was for the lack of CDMA support. You are exactly right about the 4.0.4 update, but it still didn't fix the radio (reception) issues. I ran the 4.0.4 leak until the day I ditched it, but the reception was very poor and that is a common complaint with the Nexus. My RAZR has near perfect reception. Hopefully ICS doesn't hurt it.
I bought my wife a nexus and its a solid device but some things are just not right. Not even compared to the 206 leak lol. I will say that the radios w the leak are pretty good. I seem to get faster 3g and better 4g but have a few random issues. Nothing major but it could be attributed to the new radios. I will say that battery life is a noticeable improvement on my maxx w ics vs gbread. Hard to believe it could get better but even leaving it unrooted and just disabling 30+ apps thru ics is great!
collins521 said:
Seriously, you asked if the DROID RAZR would get ICS....last time I checked that means it could be any DROID RAZR no matter where it is. You didn't mention anything about Canada or any other region. This has been discussed many times, wasn't trying to attack but it seems like a wasted thread when you ask if the RAZR will get ICS when its a pretty easy topic to find when you search
Click to expand...
Click to collapse
Well, perhaps it's just semantics, but technically, by saying "Droid RAZR," that means the Verizon version and only the Verizon version. Verizon licensed the Droid name, and they're the only carrier in the world that legally has the rights to add it to the name of their phones. Everywhere else in the world, for every other carrier, this phone is called the Motorola RAZR. So by saying "Droid RAZR," the OP is actually referring only to the Verizon version, which makes the thread even more amusing since that's not the device that he/she is actually wanting to talk about. It wasn't too general, it was specific in the wrong way.
That said, I agree that a simple look through the threads on the first page of the forum would have provided the answer the OP was looking for. But, there's no way to make everyone fall in line with forum etiquette.
Well I guess we should talk to XDA and have them make a separate section for a "Motorola RAZR" so we don't confuse those with a Motorola RAZR or a "Motorola Droid RAZR" Lets make sure we are all technical about it jk
More sales?!?
The most surprising thing about Moto/Verizon and the delays in releasing ICS to all of their phones (including my Maxx!!) is that they are hampering additional sales of new devices to new users...yes, SALES...it makes the world go 'round. I'm a CEO of a group of manufacturing companies and, very simply, you do whatever it takes to continue making SALES. The Maxx is already so good, why wouldn't you hustle ICS out to these phones...you would see NEW customers lining up around Verizon stores to purchase these devices, and all exclaiming "iPhone who?" (incidentally, I gave up my 4S about a month ago to come back to the customization capabilities of Android to make my phone a better productivity tool than my iPhone 4S was...couldn't be happier, btw).
So wake up Moto/Verizon...generate more device SALES and satisfy your shareholders, if for no other reason....and crank out some ICS for everyone!!!
Doug
just looked at the update page and they changed it from Q4 to "further plans coming soon".... no ICS or maybe they're planning on just going with jelly bean? From what i hear about motorola we might not be getting anything :/ https://forums.motorola.com/pages/00add97d6c
Just started a tread on the discussions forums at Sprint. I am so fed up with the problems on this phone. And seeing that we as customer have been take for a ride. No words from Motorola or Sprint.
Is all BS if they were going to send the update why did they put it "under development" for months?
ryantek said:
Just started a tread on the discussions forums at Sprint. I am so fed up with the problems on this phone. And seeing that we as customer have been take for a ride. No words from Motorola or Sprint.
Is all BS if they were going to send the update why did they put it "under development" for months?
Click to expand...
Click to collapse
Exactly man. This phone is only a year old and we're still stuck on GB? Smh. We've been waiting patiently to at least get the drivers and libs to make our ROMs perfect but after learning this im putting my phone up for trade. First they push us back, now we might not even get it! Its bull.
Sent from my MB855 using xda app-developers app
Jaemostoriginal said:
just looked at the update page and they changed it from Q4 to "further plans coming soon".... no ICS or maybe they're planning on just going with jelly bean? From what i hear about motorola we might not be getting anything :/ https://forums.motorola.com/pages/00add97d6c
Click to expand...
Click to collapse
Of course they did. I thought it was somewhat obvious that if the Atrix changed its update status as would the Photon. We need not focus on our phone. If Atrix gets it, we will too, bottom line. So we need to help our brothers over there in whatever way we can as it will benefit us all. Don't lose hope, our efforts are making a difference. http://forum.xda-developers.com/showthread.php?p=31943331
Acvice said:
Of course they did. I thought it was somewhat obvious that if the Atrix changed its update status as would the Photon. We need not focus on our phone. If Atrix gets it, we will too, bottom line. So we need to help our brothers over there in whatever way we can as it will benefit us all. Don't lose hope, our efforts are making a difference. http://forum.xda-developers.com/showthread.php?p=31943331
Click to expand...
Click to collapse
It says the same thing for the atrix though. I guess we can only hope.
And this phone is screwing with me. I'm late for class because this phone thinks its funny randomly rebooting and staying at the moto screen over night -_-
Sent from my MB855 using xda app-developers app
I am wondering how many photons are out there? A couple thousand I assume.
But, the worst part is that I fell they have been playing us all a long. Between Sprint and Motorola.
Sprint know that this phone has problems, they just won't acknowledge it. And sending an update to lock the device even more, I have never seem anything like that. Ever.
Motorola is clearing stock of Photon 4G on their website with free car dock @$349 without contract...
It seems like we have been fooled by the lollipop of ics so that we retain Photon 4G and not move to other phone or operator till Photon Q is released... :banghead:
If so this will be my last motorola phone ever... If not then simply they are wasting their time in locking bootloader or with other security coding...
Funniest mobile phone company I've ever seen.
Sent from Motorola Photon 4G via Reliance
Well this is it!!
First if all MOTOBLUR suxx big time..n as photon is nt going to get ICS or JB soon..this is d last Motorola phone i will av..
Sent from my MB855 using xda app-developers app
Photon.... makes me mad
It makes me disgusted with the lack of support form Motorola. With all the Droid updates on verizon and no support for the Photon on Sprint seems like we're less than an after thought. I upgraded from an original EVO and the support for that was at least bearable. As far as rooting with the Photon unlocking the bootloader kills 4G Wimax. If I'm going to lose that might as well use an upgrade and ditch the Photon.
This is definitely my last moto phone!
Sent from my MB855 using xda app-developers app
i'm not hopeful about that but i think they are planning jump to jb directly.
droid 3 is a 2011 phone but status is: "Will remain on Gingerbread (Android 2.3)"
photon also is a 2011 phone but our status isn't certain like droid 3's status.
I'm not taking any bets either, but I think they will skip ICS and go to JB.
This will most likely be my last Moto phone.. I went from the Original Evo to the photon because I liked the build quality of Motorola phones. Friend of mine had a droid x and it seemed very well built. My photon has not had any of the build issues that my Evo did but i have been less than happy with the locked bootloader and lack of support on Motorola's part I assumed that when google bought out Motorola mobility we would be getting updates on par or faster than other manufacturers Guess that was a fools dream. Another reason i bought this phone was because i bought a xoom when they came out and was impressed with the tegra 2 and the quality of the xoom. My son has the original transformer and while it is thinner than the xoom, it feels kinda cheap and has some bright spots on the screen. xoom has had none of the issues of the transformer besides my 4 year old putting a small dent in the aluminum backing a couple weeks after i purchased it. I would love to dump this phone but since Sprint changed their upgrade policy i'm stuck with it for another year instead of being able to upgrade every year like I used to be able to. Was unlocked for a good while and enjoyed the ICS ports but got tired of sprints SOOOOO slow 3g and preferred the ability of having 4g when i want it. At this point i wish Motorola would just leak their build if they have one and let the devs here do the rest. They are pretty much there but without proper driver libs we are pretty much screwed. Becoming pretty annoyed with Motorola and SPRINT as a whole. Phone bill keeps going up and as far as i can tell just about every carrier in my area has faster data speeds. I was pretty pissed the other day when a coworker with an EVO flashed to cricket was able to access the internet in a building we were working in and i was stuck ROAMING.
Punit Soni said that "Further plans coming soon" means they are still trying to figure out whether they are going to update that particular phone or not. So we as a community need to tell him that we need ice cream sandwich on our phones. whether it is because of lag or any other problems nwe need to convince him and Motorola to update our phones.
kdog350 said:
Punit Soni said that "Further plans coming soon" means they are still trying to figure out whether they are going to update that particular phone or not. So we as a community need to tell him that we need ice cream sandwich on our phones. whether it is because of lag or any other problems nwe need to convince him and Motorola to update our phones.
Click to expand...
Click to collapse
Hmm. wonder what factors they consider? How many users there are? Whether we are likely to upgrade within the motorola family of products? Presumably, how hard it is to do, but that's certainly not anythingwe can influence.
murrun said:
i'm not hopeful about that but i think they are planning jump to jb directly.
droid 3 is a 2011 phone but status is: "Will remain on Gingerbread (Android 2.3)"
photon also is a 2011 phone but our status isn't certain like droid 3's status.
Click to expand...
Click to collapse
It looks like the photon/Atrix ate the only phones in this status. The jump from jb from ics it's not nearly as large as the jump from gb to ics so I do consider this as an option. The photon is also listed as one of the devices that they promised jb updates to just last month. I'm hopeful but we're still playing the waiting game.
Sent from my MB855 using xda app-developers app
No photon ics????
I just find out about the new "Further plans coming soon" status on the ICS photon, so I decided to contact Motorola about this, and this is how it went: (please keep in mind that English is not my first language, so the whole time I was trying to be as polite as you can be when you are this frustrated and the language barrier is not helping)
Denz: Hi, my name is Denz. How may I help you?
John Santiago: I just find out that you guys change the photon ics status to "Further plans coming soon" what does that mean????????
Denz: Let me check my resources first. One moment, please.
Denz: While checking for the information, please provide the serial number: Go to Settings, About Phone, Status, get the MEID.
John Santiago: deleted meid
Denz: Thanks. Be right back. Please bear with me.
Denz: As I have checked, at the moment, we do not have any information as to when the next update will become available or if ICS will be available for Photon. Motorola is a company committed to quality in all the steps of the this process We want to ensure that this upgrade will comply with Motorola quality standards before we officially release ICS for our phones. We will keep you posted.
John Santiago: that's it????
Denz: Please refer to this link for future ICS updates:
Denz: deleted link
Denz: Sorry. This one:
Denz: deleted link
Denz: I suggest to register in the Motorola Forum to get the most up to date information regarding the ICS update for Bionic. There, you can post your comments and questions. The forum manager responds to each concerns in a timely manner.
Denz: deleted link
John Santiago: bionic???????? I'm talking about the Photon 4g not the bionic
Denz: Sorry. I meant photon.
Denz: Kindly wait for future ICS announcements. Okay.
Denz: Anything else you need assistance with?
John Santiago: Is this how Motorola plans to keep happy costumers
Denz: We understand how you feel. We open a record for all consumer contacts which are then routed to the proper department for any further research. We thank you for providing your feedback and for bringing it to our attention. It is through feedback like yours that we are able to keep on finding solutions to improve our products. We just donut have any information right now.
John Santiago: Thanks for nothing Motorola "NEVER AGAIN"
Denz: If you need any more information get in touch. Thanks from Motorola, bye!
Denz has disconnected.
I know there's more people talking about this on this forums and I apologize if my post is just one more annoying new member talking nuts but I feel like I've been lied to and I'm pissed about it.
I only have one more thing to say "MOTOROLA NEVER AGAIN"
Never say never, but at least not in the upcoming year.
What I don't understand is why people are bothering customer service reps about this. You aren't going to get a straight answer from them because they probably know just as much as you do. Its not fair to them.
Sent from my MB855 using xda premium
johnstgo said:
I just find out about the new "Further plans coming soon" status on the ICS photon, so I decided to contact Motorola about this, and this is how it went: (please keep in mind that English is not my first language, so the whole time I was trying to be as polite as you can be when you are this frustrated and the language barrier is not helping)
Denz: Hi, my name is Denz. How may I help you?
John Santiago: I just find out that you guys change the photon ics status to "Further plans coming soon" what does that mean????????
Denz: Let me check my resources first. One moment, please.
Denz: While checking for the information, please provide the serial number: Go to Settings, About Phone, Status, get the MEID.
John Santiago: deleted meid
Denz: Thanks. Be right back. Please bear with me.
Denz: As I have checked, at the moment, we do not have any information as to when the next update will become available or if ICS will be available for Photon. Motorola is a company committed to quality in all the steps of the this process We want to ensure that this upgrade will comply with Motorola quality standards before we officially release ICS for our phones. We will keep you posted.
John Santiago: that's it????
Denz: Please refer to this link for future ICS updates:
Denz: deleted link
Denz: Sorry. This one:
Denz: deleted link
Denz: I suggest to register in the Motorola Forum to get the most up to date information regarding the ICS update for Bionic. There, you can post your comments and questions. The forum manager responds to each concerns in a timely manner.
Denz: deleted link
John Santiago: bionic???????? I'm talking about the Photon 4g not the bionic
Denz: Sorry. I meant photon.
Denz: Kindly wait for future ICS announcements. Okay.
Denz: Anything else you need assistance with?
John Santiago: Is this how Motorola plans to keep happy costumers
Denz: We understand how you feel. We open a record for all consumer contacts which are then routed to the proper department for any further research. We thank you for providing your feedback and for bringing it to our attention. It is through feedback like yours that we are able to keep on finding solutions to improve our products. We just donut have any information right now.
John Santiago: Thanks for nothing Motorola "NEVER AGAIN"
Denz: If you need any more information get in touch. Thanks from Motorola, bye!
Denz has disconnected.
I know there's more people talking about this on this forums and I apologize if my post is just one more annoying new member talking nuts but I feel like I've been lied to and I'm pissed about it.
I only have one more thing to say "MOTOROLA NEVER AGAIN"
Click to expand...
Click to collapse
We just donut have the information lol
Sent from my MB855 using xda app-developers app