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Anyone know where the water sensor is? I deep sixed my phone, but I grabbed it out instantly. It does work perfectly fortunately. I want to check to see if the sensor is triggered.
Thanks!
Jeff
The battery has water sensor sticker.
sonysw said:
The battery has water sensor sticker.
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Really? none in the phone.. Cool.. is it by the contacts? What color is it supposed to be? Mine is red. Probably not good! lol
Thanks
Jeff
newalker91 said:
It's inside of the phone so people stop trying to peel it off and lie to us about whether or not it has gotten wet. I've seen too many phones come in with little red specs and glue residue where there used to be a litmus indicator, then when I ask if they've gotten it wet "Oh no, it's never even been near water!"
If you have a T6 you can open up the phone and check, but if it is removed I can promise you that most techs will automatically refer you to asurion. I'd rather see a slightly pink sticker than a missing one.
EDIT: With your sticker being red, it's been soaked. They'll be sending you to asurion if you step into any tech centers.
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Ok, If I use my friends battery , will they open the phone anyway for a exchange to see, I want another one?
Thanks
Doesn't matter we sprint techs don't go by the litmus paper anymore anyway. At some point if the liquid corrodes your circuit board, or sits standing somewhere in your phone w/o evaporating, it is then we will deem it Damaged Beyond Repair.
newalker91 said:
They will. Every phone gets completely dismantled before it gets exchanged to inspect for improper use. Red sticker or no sticker, you're pretty much screwed on that.
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Ok, I do have protection from sprint ($8 a month) , should I just claim lost or does it matter? Protection covers water damage too right?
newalker91 said:
Just tell them you sunk it in water. It'll be a $100 deductible that you can place on your bill or pay over the phone. If you say that you lost it they'll black out the ESN on the phone so it'll be of no use anyways. It's cheaper to swing by an electronics store, pick up a T6 screwdriver and a pry tool, get some denatured alcohol from a hardware store, and scrub the phone clean on the inside with a stuff bristle art brush. Denatured alcohol cleans away any corrosion and once its clean your phone will run perfectly fine.
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+1
10 char
Funny about water damage..i know people that just say it was lost now
Sent from my MB855 using XDA App
In the Atrix the water indicator is on the inside of the back plate, and if you look closely at the breakdown of the Photon in this video below, it seems that at time index 2:00 you also see a red looking water mark below the round disc at the bottom of the back plate.
At time index 2:44 it seems that on the circuit board itself it looks like there are 8 strips, but I can't tell if they are water indicators.
Bottom line, I doubt Sprint Tech would go through all this trouble to dismantle the Photon to see if the water indicator (if that's what those things are) do show any water damage.
(click on image for a bigger full size view)
Mind you the Teardown video is not for the faint of Heart. lol
TS out
newalker91 said:
As best practice, my techs are required to break a phone down completely and rebuild/repair it to try and fix any issues prior to ordering a new one. This may require the customer to wait an hour, but it's best for everyone involved. They won't have to set up a new phone or be exposed to new problems, and it keeps our exchange rate down. In this process they will find anything like that.
(Have to meet a load of ridiculous quotas set by Sprint to make any commission. We're the largest third party dealer in the midwest, yet our techs get minimum wage + commission if they meet Sprint's nearly impossible requirements. It's pretty bogus and get's frustrating when customers throw a ***** fit when we try to protect our paychecks before handing them a new phone on a silver platter.)
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I am within the 30 days, I wonder if they will tear down the phone. Normally, I got a replacement fast.
I'm going to borrow my friends battery and try.
If they do bomb it out, can I pay the deductible and get a new one right there?
newalker91 said:
As best practice, my techs are required to break a phone down completely and rebuild/repair it to try and fix any issues prior to ordering a new one. This may require the customer to wait an hour, but it's best for everyone involved. They won't have to set up a new phone or be exposed to new problems, and it keeps our exchange rate down. In this process they will find anything like that.
(Have to meet a load of ridiculous quotas set by Sprint to make any commission. We're the largest third party dealer in the midwest, yet our techs get minimum wage + commission if they meet Sprint's nearly impossible requirements. It's pretty bogus and get's frustrating when customers throw a ***** fit when we try to protect our paychecks before handing them a new phone on a silver platter.)
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I had know Idea that it was like that. I be more aware of that in the future, although I have never thrown a fit over it. Can we have a little more insight on your quotas, just to better understand?
newalker91 said:
Under your 30 days it's worth a shot. Tell them you were having issues with the phone randomly shutting off and it's a known issue.
This budget includes all of the phones that we receive from the factory that are already defective and have to bounce back to order another, which I've been fighting since day one. In addition to this, we also have to main 80% customer satisfaction (random survey calls to customers on a 5 point scale) which is really difficult because they take out their frustrations with Sprint on us regardless of us explaining the survey to them.
In all of this, if we miss our exchange budget 3 months in a row, we go onto a performance plan. Miss it again, you're fired. In order to get paid a bonus, we have to be 10% under our budget, not just hit it. Plus we have to hit our repair rate, 80% CSAT, 75% ReadyNow participation and hit a top profit level. In the end, our commission with all of this being hit is only about $250-300 on top of our minimum wage. For the most part, we only get minimum wage.
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"This budget includes all of the phones that we receive from the factory that are already defective and have to bounce back to order another, which I've been fighting since day one."
Can I get a little more clarification on this?
Do sprint stores go threw techs like theirs no tomorrow? I always give 5*, unless someone from ACS wants to lie to me and said they have taken care of something and it takes talking to 3 others to get it cleared up.
How can techs be held responsible for unrepairable phones. Do you just limit the tickets that are processed for repairs until a tech can determine weather or not the phone can be fixed?
Just curious, been with sprint since 2002, and I feel the more one knows how a company works, the better it is on working with customer service.
Wow. I feel your frustration. Why can't the manufacture/or warehouse be held more responsible for what they ship as a "New or Refurbished Phones". And why are their not more "loner phones" to keep exchange rates down, until a phone can be repaired. I know overhead has to be kept down, but having 50 to 75 loner phones would be ideal, wouldnt it?
Is it possible to have customer service take the hit on these promises that it can be exchanged? And "like for like" phones seems like a waste of resources.
I got a couple of more question but I will just PM you tomorrow. I don't want to change the focus of the thread.
Thank you for the insight.
newalker91 said:
I'm still fighting to get the warehouses to be more responsible, but it's a fruitless battle. Every Sprint store in America faces the issue of lazy refurbishing.
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I feel your pain. We do 7-800 ticket a month with only FT two techs and one part timer. The last thing we need is defective replacements. The joke in my shop is that "Does it work" is not on the checklist.
Lokifish Marz said:
joke in my shop is that "Does it work" is not on the checklist.
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qft! I cant believe how many defective units come in, and my store is only 6 months old - were not super busy but still see a large number of bounces.
newalker91 said:
Under your 30 days it's worth a shot. Tell them you were having issues with the phone randomly shutting off and it's a known issue.
Our quotas are like this: They base it on your number of tickets you process per month, and my store does about 600 tickets per month. There are three types of transactions, triage (fixes that require no parts), repair (parts) and exchanges. Your repair rate must exceed 35%. Your exchanges must not exceed your budget. The budget varies by store, but is normally around 22% of your tickets. My store's budget is 122. This budget includes all of the phones that we receive from the factory that are already defective and have to bounce back to order another, which I've been fighting since day one. In addition to this, we also have to main 80% customer satisfaction (random survey calls to customers on a 5 point scale) which is really difficult because they take out their frustrations with Sprint on us regardless of us explaining the survey to them. We also must have 75% in ReadyNow participation, where we have to set up their phone and teach them features on it. I dislike this greatly as this is something only the sales end should be held accountable for because I don't have time to teach people their phone when I have a line of customers. Most people will say no we didn't do ReadyNow with them on the survey even when I tell them we did. In all of this, if we miss our exchange budget 3 months in a row, we go onto a performance plan. Miss it again, you're fired. In order to get paid a bonus, we have to be 10% under our budget, not just hit it. Plus we have to hit our repair rate, 80% CSAT, 75% ReadyNow participation and hit a top profit level. In the end, our commission with all of this being hit is only about $250-300 on top of our minimum wage. For the most part, we only get minimum wage.
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This is why I'm a tech for a corporate store
We process just as many phones, but our metrics are a little easier. CSAT is only 73%, ReadyNow isn't even a metric as far as techs are concerned, and exchanges aren't budgeted as a gross total, we just can't allow our exchange rate to go above 35%. We also have the Slate diagnostics test, which we have to hit 50% being run on compatible devices.
That being said, I've only been with sprint since the end of june, and I've hit these numbers and then some without really trying. Individually I've worked on about 150 phones this month, and the other two techs are also right around that number, with even better metrics.
Sent from my SPH-D700 using XDA Premium App
squshy 7 said:
This is why I'm a tech for a corporate store
We process just as many phones, but our metrics are a little easier. CSAT is only 73%, ReadyNow isn't even a metric as far as techs are concerned, and exchanges aren't budgeted as a gross total, we just can't allow our exchange rate to go above 35%. We also have the Slate diagnostics test, which we have to hit 50% being run on compatible devices.
That being said, I've only been with sprint since the end of june, and I've hit these numbers and then some without really trying. Individually I've worked on about 150 phones this month, and the other two techs are also right around that number, with even better metrics.
Sent from my SPH-D700 using XDA Premium App
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Those numbers are changing again. That said, you can only imagine what mine look like at a store like mine that does 2000+ tickets a month, and this is my 7th year, I'm pre-merger Sprint. I amaze myself at keeping my exchange rate under 22% each month. I hit 18% at one point last year...but I harvest like a mad scientist and I still solder things with my lvl 3 cert. And no one gets Lvl 3 certified anymore.
On top of that, we are a Discovery Store, so our direct line of management is about 2 rings under direction of Dan Hesse himself. So you can imagine the programs WE run.
Don't know if your question has truly been answered, but on the Atrix there are 3 water sensors that I personally know of... I took a swim with my phone about 2 months ago... It is working perfectly to this day except for the front facing camera. There is one on the battery. One behind the back cover next to the sim card and memory card... And one on the underside of the motherboard closest to the camera. You have to loosen the motherboard completely to see this one. Hope this helps. I know it is where the Atrix's are located, but may help.
This thread is definitely interesting reading. In fact, it made me pop open the back of my phone for the first time (I've had my phone for about 5 days). I was surprised to see that the battery indicator has red + symbols because the phone is so new and I have not had it anywhere near water (no, really).
It makes me wonder if the other water sensors are also tripped. I purchased the phone at Best Buy and they put it all together for me, otherwise I probably would have noticed it before. Should I ask Best Buy to replace the phone, or just the battery? Not sure where I should go from here. Every thing works perfectly...
Great deal for those on a Mobile Share plan. You'll end up paying $339 for the Gear and all it's voice, text, and data needs over/for/during a two year period. There's a $40 activation fee for a new line of service added to an existing account but if you're Premier that can be waived. A Corporate store might be able to waive the fee if they like you or if you're persuasive. If you have an existing line you want to move to the Gear the upgrade fee is $40 but that can also be waived if the planets line up. My remorse period for my Gear that I purchased for $149 expired about a week ago and before the $99 price was announced but AT&T credited the $50 back to my account anyway. So if you're a recent purchaser from AT&T at a higher amount than $99 it might be worth a shot trying to get a price adjustment. T-Mobile's made AT&T so much more cooperative when it comes to them accommodating their long-term, consistently paying, multi-line post-paid customers.
Did just that last week. They gave me the $50 credit no questions asked.
I have a gear 2 neo but decided to give the S a try at this price. My only real concern was being in contract for 2 years with the device. As often as I go through gadgets, I know I won't keep it that long. The good news incase anyone isn't aware, the ETF (terminate contract early) is only 150 plus tax. So a total cost of 249 (with activation fee waived). That ETF goes down 4 bucks each month. That helped convince me.
Watch is amazing, minus battery life compared to gear 2 neo.
Assuming you keep the watch in excellent condition its value should remain higher than the ETF making the use of it "free." If you replace it with another 3G watch, bought from AT&T or not, there wouldn't be an ETF as the wearable line of service would continue.
I'd never again own a non-3G watch after using the Gear S over the past month. I work in a large hotel and my desk can be 120 yards (the length of a football field) away from where I might be in the hotel. I'm on the phone constantly and need to periodically charge my phone to get through a day. Since getting the Gear S I leave my phone plugged in to my PC and connected to SideSync. When I move away from the PC and out of BT range 100% of the time the Gear goes to remote connection and call forwarding kicks in. I have a Gear Circle so if I get an incoming call I answer it by decoupling the Circle. Using the Gear without a BT headset is surprisingly effective too. I initiate and respond to text messages using the voice option in the embedded keyboard. If you guys haven't tried it you should. I've been pleased with its accuracy.
The only thing I'd replace my Gear S with is a rectangular Gear S II. I have no interest in a round watch from Samsung or anyone else. I'd never buy a round smartphone, tablet, TV, or navigation device, why would I buy a round watch to display rectangularly biased content? So I'm likely to be a Gear S owner for a long long time.
P.S. - Black's sold out, at least online. Here's a reason not to get a white Gear S unless you plan on using it only with a white band. Since the back of the watch is white, there's a part that remains exposed and visible between the band color and your arm. IMHO, it looks goofy compared to black which calls less attention to itself.
P.S.S. - You should enroll in Plenti if you're adding the Gear to your account on its own new line. You'll get 2,500 Plenti points for adding a new line of service which is worth $25. You'll also get points for your recurring payments to AT&T so enrolling in Plenti is a good thing anyway.
After exactly 30 days the top speaker on my Note 8 has failed. It sounds like any other blown speaker with very scratchy distorted sound. Proven by switching back and forth to speaker phone during a call. I'm disappointed that a $1k phone has such a problem, but it happens. Anyone else?
I'm more disappointed with how the problem is being handled. I went to the T-Mobile store I purchased it from. They confirmed it was broken. They inspected inside the phone after removing the SD/SIM holder and looked closely at the USB port. Not sure what for. Water indicator? Is this not a water resistant phone?
Their answer was to order a replacement even though they have the phone in stock. I need to pay $20+tax shipping and the phone would be in sometime next week. When I asked about tax on shipping, not normal in my state, I was told it wasn't really shipping but a warranty replacement fee! Really?! A fee for a warranty failure out of my control?
When I asked about why not just replace it with one in stock I was told that the warranty replacements are not new phones. What?!!!
When I got home I called T-mo CS and got a huge run around, passed off to Samsung, then back to T-Mo, with nothing getting resolved other than to say, in English I could barely understand, they would look into it.
So.... where I stand I see that I paid almost $1000 for the flagship Samsung phone 30 days ago. T-Mobile agrees it has failed. Their answer is to charge me some nickel and dime fee to get a used phone, in who knows what condition, sometime next week. The Samsung answer is to send the phone to them (at my expense) and they will repair it. I could expect it back in about 3 weeks. I am able to make calls using the speaker phone but what if my phone had failed completely. BTW, I also found out that you are only allowed 3 warranty replacements so I better hope I don't get two more failures, even though it's not my fault.
Adding insult to injury is that I am eating my $50 Whitestone Dome.
Samsung, first I lived thru your Note 7 fiasco now this with the Note 8. My customer loyalty is about gone.
Phredeee said:
After exactly 30 days the top speaker on my Note 8 has failed. It sounds like any other blown speaker with very scratchy distorted sound. Proven by switching back and forth to speaker phone during a call. I'm disappointed that a $1k phone has such a problem, but it happens. Anyone else?
I'm more disappointed with how the problem is being handled. I went to the T-Mobile store I purchased it from. They confirmed it was broken. They inspected inside the phone after removing the SD/SIM holder and looked closely at the USB port. Not sure what for. Water indicator? Is this not a water resistant phone?
Their answer was to order a replacement even though they have the phone in stock. I need to pay $20+tax shipping and the phone would be in sometime next week. When I asked about tax on shipping, not normal in my state, I was told it wasn't really shipping but a warranty replacement fee! Really?! A fee for a warranty failure out of my control?
When I asked about why not just replace it with one in stock I was told that the warranty replacements are not new phones. What?!!!
When I got home I called T-mo CS and got a huge run around, passed off to Samsung, then back to T-Mo, with nothing getting resolved other than to say, in English I could barely understand, they would look into it.
So.... where I stand I see that I paid almost $1000 for the flagship Samsung phone 30 days ago. T-Mobile agrees it has failed. Their answer is to charge me some nickel and dime fee to get a used phone, in who knows what condition, sometime next week. The Samsung answer is to send the phone to them (at my expense) and they will repair it. I could expect it back in about 3 weeks. I am able to make calls using the speaker phone but what if my phone had failed completely. BTW, I also found out that you are only allowed 3 warranty replacements so I better hope I don't get two more failures, even though it's not my fault.
Adding insult to injury is that I am eating my $50 Whitestone Dome.
Samsung, first I lived thru your Note 7 fiasco now this with the Note 8. My customer loyalty is about gone.
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Try T-Mobile's Twitter feed. They seem more responsive than any other method.
I will say that I found their experience exasperating when I was trying to work through the Note 7 fiasco. Four or five CS techs would give me a different story each time, with two outright lying about shipping information on the loaner phone. I dropped a tweet on John Legere's account to express my displeasure and within 20 minutes a senior customer service rep called to help work things out. I had to tweet them several more times to work out the billing issues left over from the Note 7 but from that point forward, I have nothing but praise for T-Mobile's customer service.
Thanks for the advice.
To top it off I've discovered the store popped up the edge of my before perfect installed Whitestone dome so now there is air under it. Never again am I letting some store buffoon take off my case.
I left AT&T because of how they handled me during the Note 7 mess. They also gave me conflicting directions and kept charging me monthly for a phone I paid cash for.
I'm not sure what part of the world CS is in but I can't understand them and told them dozens of times to speak slowly no exaggeration. I had to go over my name 8 times! It's real hard two 4 letter words.
SMH
It just keeps getting better. Sorry for the rant.
I am totally devastated, dropped my precious V30, usually with the case and the great care I usually take the fall is never particularly bad and even now the phone does not have a single scratch on it. It fell from almost waist height flat on the screen. I picked it up, screen was intact and it had a few discoloured pixels almost like dead pixels in the top right corner. Too my dismay however a few hours later this had turned into a small rectangle box completely black no pixels which over the next few days turned into larger black patch with rounded edges. At this stage it was manageable I could bring myself to accept it but after a few more days the screen started flickering white when the phone was switched on and off and now it flickers on occasion constantly sometimes not. What do you guys think are my chances of getting this repaired on warranty, it is rooted, but I can return to stock. I have a p20 pr but the audio is just so far away from the quality the LG provides.
If not what is it likely to cost via LG. I don't really want to send it to a back street repair shop after the experience I had with a replacement screen on a G1(2008), they often don't repair it neatly. Yes that's the only other time when I have ever cracked a phone screen.
LG charged me $146 to replace the cracked display on my wife's LG V30. It was considered an out of warranty repair.
I shipped it to them in Texas and the $146 even included them shipping it back via FedEx.
I told about it here, about halfway down the first page...
https://forum.xda-developers.com/lg-v30/help/ive-sent-phone-repair-warranty-theyre-t3838980
I had to pay to ship it to them, but they shipped it back for free. I called them on the phone, they quoted me the price, I paid them on the phone. They emailed me the address.
ChazzMatt said:
My wife cracked display on her LG v30 US998, something which is not covered under warranty. So I sent it to LG for an out-of-warranty repair, which cost $146 US dollars + my own UPS shipping to LG in Texas. So $164 total. They replaced the display, and my payment to them even included FedEx shipping back to me! It took a week, I got it back a few days ago, it's as good as new.
While it was gone, I switched her over to one of the Sprint LS998 V30+ that I bought cheap off eBay, which I converted to US988 V30+, which DOES have bootloader unlocked. Her V30 was not bootloader unlocked, and is still under the 2 year warranty, but dropped/cracked displays aren't covered under warranty.
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ChazzMatt said:
Since I knew the severely cracked display wasn't covered under warranty, first I went to one of those cell phone display repair franchises. They said they can't source this display and that I needed to send it to LG. So I called LG customer service, I told them the problem, they said it wasn't covered under warranty -- but said they offered out of warranty display repair for $146. And that I had to ship it to them. I said OK.
Sent via open market LG US998 V30/V30+
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ChazzMatt said:
LG customer service gave me that price over the phone before they even saw the damaged display.
The actual repair receipt is vague. Lists serial, IMEI, etc and says
SYMPTOM: EXTERNAL PHYSICAL DAMAGE TO THE PHONE.
REPAIR: physical damage.
Warranty type: out of warranty
Lists date received, date returned.
I would post a screenshot but I would need to block off all the serial and IMEI and stuff.
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Thanks Chazz, I'm guessing it won't be much different in the UK, I'll put in a out of warranty repair request.
Jonnibravo said:
Thanks Chazz, I'm guessing it won't be much different in the UK, I'll put in a out of warranty repair request.
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Copied and pasted details above. Maybe I lucked out, by calling LG customer service (instead of online chat, etc.) I told them the phone was under warranty but was a cracked display. They said that wasn't covered under warranty (which I already knew), but I told them I still needed it repaired, please. So, they asked if I would authorize and pay for an out-of-warranty repair? I said, yes, how much? They consulted and said $146. At that point, they hadn't even seen the phone.
So, I said OK, got put on hold for like 10 minutes -- thought I had been disconnected, but luckily I didn't hang up. A customer service rep with Korean accent then came on and took my credit card number. They said they would send me email confirming this, but they didn't, initially.
(I did have a PayPal email receipt, so I had proof.)
I called them back two days later, and fortunately I had kept the incident number (I had written it down on a fast food coupons page). I referenced that, and then they sent me the email with the shipping address. I had already paid, I just needed the address to send the phone, which turned out to be in Texas.
Thanks so much for this post. I dropped my 2-wk old V30 resulting in a severely cracked display. Sent it for a repair by requesting the service online (lgmobilerepair.com) and got the phone back as a brand new phone. Took some time due to the holidays but the phone arrived within 3 days after the repair was completed. Luckily, my credit card company covered the bill under the purchase protection.
I got my screen replaced from my old V30. Although they are supposed to glue it shut with same materials my repaired device didn't retain IP68. A quick splash of water to wipe the screen, a few days later I see some fog in my front camera. Just don't test the limits of repaired device IP rating.
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
darkphoenix2012 said:
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
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Where did you buy the phone from? Did they really try to charge you nearly $5000 for the phone?
I've gone through Asus RMA over the years, maybe the particular repair centre closest to me happens to be great but I've never had major issues with them. A laptop repaired in under 2 weeks, handful of motherboards, most of the time free or reasonably priced. If the device was under warranty they just accepted it. Never had to pay shipping though since its not too far from me.
If the screen is just defective then it should be covered by warranty as that would be a manufacturer caused issue. Your total cost should be whatever it costs to ship to the repair centre, and thats it.
let us know how the saga plays out! Good luck!
Yes they did try to charge me 5k for it, and I ended up paying around 600 dollars in overdrafts and returned payment fees for all of my bills. My bank said it's Asus's fault, and guess what Asus said? "Our system doesn't make mistakes, it's a problem with your bank."
I've had absolutely dreadful results in the past with their turnaround time, and they've sent back a GPU and motherboard that were "fixed" but not really. I'm predicting to be told I have to pay around 500 to have it replaced somehow. And to be honest I may be done with them as a company for life, I've had about all I can stand at this point.
Which country are you in? They should fix it for free under warranty.
Just a quick update, it took them this long to get back to me. I received two extremely low resolution pictures showing very tiny surface scratches to the frame and the glass on the top left corner which would be from car keys.
Apparently that voids warranty and they want a suspicious $500 even to replace the entire OLED and glass assembly. As I expected a crock of BS from this company I'm not entirely surprised. What a joke though, $500 for an undamaged screen? Who's their drug dealer?
darkphoenix2012 said:
Just a quick update, it took them this long to get back to me. I received two extremely low resolution pictures showing very tiny surface scratches to the frame and the glass on the top left corner which would be from car keys.
Apparently that voids warranty and they want a suspicious $500 even to replace the entire OLED and glass assembly. As I expected a crock of BS from this company I'm not entirely surprised. What a joke though, $500 for an undamaged screen? Who's their drug dealer?
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Unfortunately I had to deal with a similar issue with HTC for a defective camera module. Factory defect. If it comes broken from the factory its on them to replace of fix it. Legally. The warranty is an agreement IE a contract. Even the 90 day warranties.
I had to threaten and start the process of a lawsuit, and of company no company like that would want to lawyer up for such a small sum. The next day I got a reply from them saying they would cover everything, and I eventually got my phone fixed.
Ive had a similar issues like that with Corsair and Gigabyte. It happens all the time. No one wants to take responsibility for anything, and sometimes you gotta force em haha.
After previous experiences, they're not going to budge. They don't even have this phone in their system to FILE for an RMA, that took an hour phone call to begin with. I'm just never going to buy from them again, they're ****ing garbage when it comes to treating their customers right. I never got the $600 plus dollars in overdrafts out of them for their system charging me repeatedly for the order either, even after my bank concluded it WAS their fault.
I will however be throwing my story up on every social media post of their for the rest of 2019.
darkphoenix2012 said:
After previous experiences, they're not going to budge. They don't even have this phone in their system to FILE for an RMA, that took an hour phone call to begin with. I'm just never going to buy from them again, they're ****ing garbage when it comes to treating their customers right. I never got the $600 plus dollars in overdrafts out of them for their system charging me repeatedly for the order either, even after my bank concluded it WAS their fault.
I will however be throwing my story up on every social media post of their for the rest of 2019.
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If someone is proven to owe you money you have legal precedent to collect it. They know this. They also know a lot of people wont go through the hassle of trying to collect their money. So does LG, HTC, Samsung, OnePlus, etc and they will all try to hold on to that money if possible. Usually thats as simple as not responding to the customer. Its easy when you dont have a storefront. Only really Apple does (AFAIK), which makes it easier to argue with them and get what you should be getting.
Feel free to **** talk them for the year, but personally I feel like one post in an easy to see place is good enough. May as well put that extra effort tightening the vice on them. its not impossible. And its yours.
I hope everything works out for you bro, best of luck!
darkphoenix2012 said:
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
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Hi there, got the same. Pulled out of pocket - black screen (later started to blink and bootloop)
so, as i recall i've seen a "scratch" nearby the left airtrigger area. later on i couldn't find it so i just forgot about it (thought when i'm going to put on some glass protection i wount be able to see it at all)
but, it appears that "scratch" was an amoled matrix crack... because when it all went black and then white - i can clearly see that crack is in this area. the phone itself is undamaged, not a single scratch, and there is NO WAY i could apply such a pressure to pass through glass and damage te amoled (seen JerryRig bend test?)
so far waiting for the shop to answer about would they exchange phone or not -_-
idk, at last - when a phone is designed to have a pressure applied (airtriggers) how come it cracks?....