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So, I'm getting really frustrated with all of the stuff I've been reading about the Prime. I got mine just before Christmas and it hasn't given me any major problems, a couple of nuisance things here and there. But what I'm worried about is the talk of it being discontinued already, what kind of dev support is this going to get, the possibility of some issues popping up down the road, and the feeling of having paid $500 for a flawed product. I've been holding off from returning it in hopes of some miracle fix coming along or some announcement from ASUS that they'll offer some sort of upgrade for the early adopters. But, as I get close to my 30 day return window closing, i have to consider what to do...
So, if you were going to buy something today that isn't the Prime, what would it be, and why?
Also, do you think my logic is flawed? Should i continue to "wait and see"?
Thanks for your input.
Sent from my Transformer Prime TF201 using xda premium
I returned mine, and bought the original TF-101. It can't match the Prime is processor power, but everything on it works perfectly, and it was $100 cheaper.
There is no alternative. Stop feeding into the rumours n hype. I'd you would take a look in Android developement you would already see we got alot going on. We got root less than a couple days after ICS release. We already have overclocking on the prime. We already have Linux running on prime. Come on now.. Plus most people spreading the rumours don't know jack or even own a prime. There are lots of people without even owning the device taking b.s. and spreading stuff like they know what's going on. Most rumor threads are always false n should be taken with a grain of salt. There are members here out to bash the prime or make it look bad so to try to scare people off from it. READ the positive threads more instead of the nonsense..lol
People will believe anything they read SMH lmfao
I like how you changed it to Discuss..lol.
Rumors of discontinue? Replacements with better model?
The problem here is that talk is cheap, and you need to filter out the signal from the noise. If you're happy with your product, then that should be the informing factor. Technology will always be improving and you just have to jump in where you think is best.
I'm not sorry I returned mine. It's a relief to no longer have the Asus dark cloud hanging over my head. I too am looking for a replacement.
Also, there is another thread here today showing a retailer which has already discounted them to $399. Are the fire sales already starting?
The only reason I could see them discontinuing it would be to release a Prime with a new casing fixing the major issues. If they do this I couldn't see them not allowing Prime owners a swap.
Moothead2 said:
The only reason I could see them discontinuing it would be to release a Prime with a new casing fixing the major issues. If they do this I couldn't see them not allowing Prime owners a swap.
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This.
Either the current model is not being discontinued (most likely), or they're redesigning it, in which case, they'd have to allow people to RMA/swap out the exisiting model.
The original TF101 and dock or wait to see what the equal from Lenovo is like - as I want the dock! Nite well that had my OG not ended up in it's current damaged state, I would not have bought the Prime.
Now if all I wanted was a tablet, I would probably have gotten the TF101 or the Galaxy Tab (either the aging 10.1 or the newer 7.x). The Samsung having had a 3G version that my carrier used to carry would have sinched it, for the same price point as a TF+dock. Nota bene: while the first Gen of Galaxy Tab 10.1 does have a keyboard dock available for like $80, it doesn't have a battery or net book folding feature like the Transformers do.
Sent from my Transformer Prime TF201 using Tapatalk
nyijedi said:
This.
Either the current model is not being discontinued (most likely), or they're redesigning it, in which case, they'd have to allow people to RMA/swap out the exisiting model.
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I hope they do the latter, it would boost their reputation highly after the near-disaster launch for their PR department. They could even gut the old Primes and then just put the main componants into the new casing and then sell them off at a slightly lower price so they will be hardly losing anything. Either way, I'm still pleased with my Prime, the Wi-Fi works decently in my house where I'll be almost exclusively using it and GPS is a non-issue for me anyway.
thomslik said:
I'm not sorry I returned mine. It's a relief to no longer have the Asus dark cloud hanging over my head. I too am looking for a replacement.
Also, there is another thread here today showing a retailer which has already discounted them to $399. Are the fire sales already starting?
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Click to collapse
$100 cheaper is not a fire sale..lol OTA called a Promo
as far as i can tell, the new t700 will have the same specs except the screen res, as long as we have a few good dev's here we should be ok regardless, i would imagine that alot of the roms that take advantage of the tegra 3 and the radio's on the t700 would be easy enough to apply to the tf201 with some tinkering, and like others have said we already got some good stuff going on in the dev section.
if you want to feel better about your prime go and hang out in there for a a bit the general and q&a portions of the forum have become like the weekly world tabloids, running rampant with rumors of 5 legged bat children and the Bermuda triangle of GPS signals....
i'm right there with you, the loss of dev support is more important to me then almost any other aspect of the tablet it's self, i have never bought a device that the manufacture was more prompt and robust then what some dev random dev has come up with in his moms basement, kind of sad when you think about it. that some multi million dollar corp isn't as good as a few guys just hanging on the internet with a passion, seems like HR needs to find guys who love their job....anyways hang in there and we have a 1 year warranty on our product, all else fails hook it up to a car battery and send it back....lol
When mine was running Honeycomb, I was going to return it and wait for the iPad 3. The Prime was slow and apps were closing and unpredictable.
After the ICS update, this Transformer Prime is hummin' like a beast out of Hades. I love it. I just got the keyboard dock, and now it looks like a netbook. LOL.
Anyway, for those with TP issues, keep talking with ASUS so that they can resolve the issues. I have to say that their customer service has been very strong. If this were Apple, they'd be denying there were any issues!
That being said, if you want a table that has no issues and just works, get an iPad. It may lack some of the technological sophistication that the latest Android tabs have, but that is balanced by a very stable platform.
Yea, so I ordered the TF201-DOCK for $160.18 and went to Best Buy to pick it up, once I got home I realized that BB gave me a actual TF201 prime and not the dock.
If I do not return the tablet can BB go after me for theft even though they made the mistake?
Rofl keep it! Its such a bargain Haha!!
Sent from my SGH-T989 using XDA App
I was thinking the same thing but eventually I figure BB will know its missing and most likely report its serial number stolen, and I'm sure ASUS keeps track of IPs patching with Serial Numbers etc.
No bargain if it lands me in trouble later.
wait it out lol
Sent from my Transformer Prime TF201 using Tapatalk
Something similar happened to me months ago. I went to BB to price match the 32gb TF101 for $399 and they ended up giving me the dock and tablet combo for that price. Nothing happened, I don't think they even realized their mistake. They loose or misplace so much inventory that I would not worry about them coming after you. Then again there is always that first time lol. Seriously though, I wouldn't worry.
I don't think it is necessarily theft, but what if you need to use the warranty? Does the receipt say it's the dock or the tablet? Something to think about: What if the person that accidentally gave you the tablet loses their job over it? I would feel guilty keeping it. Now, if your receipt shows a tablet sold to you at the dock's price then I wouldn't worry about. Besides, that's probably close to what they pay for it and the remainder is most likely mark-up.
Sent from my full-priced, $499, TF201
You would've been better off just not saying anything about it period. Not even up here.that's where you slipped up at. That's how people get caught..lmfao never smart enough to keep quiet about it n wanna blab about it to everyone.
Might as well return it now. Call of a good deed. Return it to a manager and he will probably give you a nice legal discount on the prime.
---------- Post added at 02:33 AM ---------- Previous post was at 02:31 AM ----------
cameronsutor said:
I don't think it is necessarily theft, but what if you need to use the warranty? Does the receipt say it's the dock or the tablet? Something to think about: What if the person that accidentally gave you the tablet loses their job over it? I would feel guilty keeping it. Now, if your receipt shows a tablet sold to you at the dock's price then I wouldn't worry about. Besides, that's probably close to what they pay for it and the remainder is most likely mark-up.
Sent from my full-priced, $499, TF201
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Actually it is theft. Just like if a bank accidentally puts a million dollars in your bank account. Then you use it up. They eventually find out and tell you to return it. But you don't have OG anymore. So they can easily file a police report and sue you. Because you knew it wasn't your money although it was the banks mistake.
demandarin said:
Actually it is theft. Just like if a bank accidentally puts a million dollars in your bank account. Then you use it up. They eventually find out and tell you to return it. But you don't have OG anymore. So they can easily file a police report and sue you. Because you knew it wasn't your money although it was the banks mistake.
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What if you join a league of assassins and it shows up in your account the next day then disappears a few days later after you kill the leader of the league which happens to look like Morgan Freeman? Could you report it as stolen then since its not in your account anymore?
as a first thing, ask admin to delete this thread.
Then wait for some time and do not use it for a while...you still can state you have not opened a package for some, let's say "private" reasons.
I expect you already have another prime if you wanted to order a dock, right?
cameronsutor said:
Something to think about: What if the person that accidentally gave you the tablet loses their job over it? I would feel guilty keeping it.
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There is another point of view to that: Chances are bigger to trace the fault back to that particular person if he returns the tablet.
So, returning the tablet might end up in getting this person fired. How´s that for your conscience?
Meh I have decided to return it, I have a prime, a ipad2 and a a500 so I am good in the tablet dept. TBH three people failed, 1) the person who brought the product to the delivery counter. 2) The person who gave it to me. 3) The security guy at the door who inspected my receipt and item. I did not discover the error until I went to open my dock. Whatever BB decides to do to the employees is their business, myself I will have a clean conscience.
/END THREAD
I'd have kept it.
From having worked in retail, I know things like this are insignificant in the scheme of stock control.
It is technically theft, but just wait one calendar month (most retail places do stock control monthly). If it's all ok by then, keep it.
Besides, it's not as if they're going to contact every BB Prime customer and ask if they got given a tablet instead of a dock. How would they ever know it was you?
or send it to me, I'll give you $250 for it ))
I'll trade you a (Damn near impossible to find) Champagne dock for it!
Good guy Greg, is it you?
Karma is a *****...but that is just me.
Sent from my SAMSUNG-SGH-I727 using xda premium
I returned it and got my dock. Apparently they knew it was missing as they do not carry the prime and it was a ship to store order for some other guy who tried to pick it up last night before closing hours.
The employee in receiving realized he may have given the wrong item to someone so I assume they would of tracked down that the dock I bought was signed for and never picked up and put 2+2 together.
The manager was very thankful, my conscience is clear however unfortunately I think 2 people lost their jobs, after calling them upfront the manager told them to "go home".
Remember the Prime you could have kept the next time you see the unemployment rate bump up. jk
I totally would've kept it, sold it and bought another dock.
The bank account comparison is really off because that is NOT your money and you did nothing to deserve it.
In the case of the store, you went to the store, you gave them money for the product you ordered, and then you accepted what they gave you. You did not intend to fault an employee into giving you a tablet for $160. If a customer unknowingly received a product that was valued-less than the product they ordered (that is retail, after all), then would you consider it theft by the employee/store? Would the mistake by the employee be any less severe?
No, either way you look at it, their stock levels for both products would've been off and that would be a fault of that employee/store. And if the store had to pinpoint where the fault occurred, the repercussions for that employee would probably be the same as if you (the customer) brought back a mislabeled/misplaced product.
There would be no conscience gain for me.
It's a question of moral and ethic...
Hi,
I have recently sent my prime back to solve a few issues I was having, I have commented on this before but only today my status has changed to:
"Waiting-[WF4] Wait for Customer Confirmation-CID\OOW"
Which means customer induced damage!!!
WTF is that all about, the unit was in pristine condition when it went back. How many other people have had a similar issue with the RMA?
Apparently they are going to call me very shortly, I believe at this point if they even attempt to pull that one I am simply going to demand a refund on my money and part ways with ASUS for good.
Kevin
kevinm2k said:
Hi,
I have recently sent my prime back to solve a few issues I was having, I have commented on this before but only today my status has changed to:
"Waiting-[WF4] Wait for Customer Confirmation-CID\OOW"
Which means customer induced damage!!!
WTF is that all about, the unit was in pristine condition when it went back. How many other people have had a similar issue with the RMA?
Apparently they are going to call me very shortly, I believe at this point if they even attempt to pull that one I am simply going to demand a refund on my money and part ways with ASUS for good.
Kevin
Click to expand...
Click to collapse
Others have reported the same thing, if you search you should find it. What was the reasons you sent it back? Did you take pictures of it before you boxed it up?
nunyabiz said:
Others have reported the same thing, if you search you should find it. What was the reasons you sent it back? Did you take pictures of it before you boxed it up?
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Click to collapse
This^ It is vital that anyone sending it in to ASUS to document their device thoroughly , pictures of the body, the screen on and off, front and back and all sides. ASUS is pulling this more often now, not only here in the US but elsewhere as well.
Now if you sent it in for a cracked screen it was even more vital that you documented your device before sending it in.
Was your device unlocked, rooted, overclocked?
Good luck, oh and if you have to, file a chargeback with your credit card disputing the fact they are saying it's CID, thats a last case scenerio though.
Get names, numbers and keep track of when you call and how many times and what they say so you have it all documented and if ASUS disputes your claims you can say lets hear the tapes, since they record your conversations.
MOST OF ALL KEEP IT CIVIL, DON'T YELL, SWEAR OR THREATEN, JUST BE FIRM BUT POLITE!
Hi,
That was the reason for making the thread I was hoping people who have had similar experience could post here and we could forward a link to Gary Key or at least to an ASUS customer representative.
I didn't take photos before it went away, to be fair you really shouldn't have too when dealing with a company like this!
Suppose I have a few darker pictures of when I sent them the screen bleed issues but you can hardly see the device really.
I sent it back for the following errors:
Quite bad back light bleed
Some keys on the dock didn't work
GPS poor (this wasn't a big concern at the time)
WIFI poor
System very laggy with lots of 'Wait' or 'Force Close' messages
There were a couple of other issues which I can't think of from the top of my head right now, but for a device costing £499 I expect pretty much perfection.
Ready2Mosh said:
This^ It is vital that anyone sending it in to ASUS to document their device thoroughly , pictures of the body, the screen on and off, front and back and all sides. ASUS is pulling this more often now, not only here in the US but elsewhere as well.
Now if you sent it in for a cracked screen it was even more vital that you documented your device before sending it in.
Was your device unlocked, rooted, overclocked?
Good luck, oh and if you have to, file a chargeback with your credit card disputing the fact they are saying it's CID, thats a last case scenerio though.
Get names, numbers and keep track of when you call and how many times and what they say so you have it all documented and if ASUS disputes your claims you can say lets hear the tapes, since they record your conversations.
MOST OF ALL KEEP IT CIVIL, DON'T YELL, SWEAR OR THREATEN, JUST BE FIRM BUT POLITE!
Click to expand...
Click to collapse
No my device wasn't unlocked/rooted/overclocked or anything, had hardly installed much on it to be honest.
Kicking myself that I didn't take photos of it before hand now, but as I said you really don't expect to have to. I'll take this all the way to the european courts if I have to, I'd like to know how many other people have experienced this?
Just managed to get through the customer service team on the phone, they confirmed that is it showing as Customer induced damage from a slight dent on the top.
Again I wish I would of taken photos as there was nothing wrong with it when I sent it. How possible is it that it could of been damaged on transit? It did fly from UK to Czech. It was in a Jiffy bag which was then boxed up.
Got a manager calling me back within the next 48 hours to discuss this further.
Heres a similar case
I went looking for this when I read your story. Warranty repair pulled a worse one, just lookat the pics this guy was sent. Note that he ultimately got a full refund or relacement, I forget which, you NEED to read this thread:
http://forum.xda-developers.com/showthread.php?t=1461570
SmartAs$Phone said:
I went looking for this when I read your story. Warranty repair pulled a worse one, just lookat the pics this guy was sent. Note that he ultimately got a full refund or relacement, I forget which, you NEED to read this thread:
http://forum.xda-developers.com/showthread.php?t=1461570
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Im sending a prime for RMA when I get some bubble wrap (for black screen of death issues), They say just mail the tablet without the original box and cords cause it may not be included when its return. Im going to take pics and videos of the prime and wrapping process and include pics of it in the box to make sure they know what the prime looked like when it went in. All the pix will have time stamp.
junrider said:
Im sending a prime for RMA when I get some bubble wrap (for black screen of death issues), They say just mail the tablet without the original box and cords cause it may not be included when its return. Im going to take pics and videos of the prime and wrapping process and include pics of it in the box to make sure they know what the prime looked like when it went in. All the pix will have time stamp.
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Click to collapse
For the "time stamp," use something like your phone that has a date/time that can't be easily altered. And I mean, physically set it next to your Prime when you take the picture, with the date/time showing on the phone. This would be the modern equivalent of placing a newspaper next to something to show that a picture was taken at least after a certain date.
kevinm2k said:
Hi,
I have recently sent my prime back to solve a few issues I was having, I have commented on this before but only today my status has changed to:
"Waiting-[WF4] Wait for Customer Confirmation-CID\OOW"
Which means customer induced damage!!!
WTF is that all about, the unit was in pristine condition when it went back. How many other people have had a similar issue with the RMA?
Apparently they are going to call me very shortly, I believe at this point if they even attempt to pull that one I am simply going to demand a refund on my money and part ways with ASUS for good.
Kevin
Click to expand...
Click to collapse
From quite a few thread, sounds like the various company that Asus hired to check and repair unit aren't doing business honestly.
Your best bet, might be to contact Gary Key on this forum, or someone from Asus directly.
As previous poster stated you can ways do a chargeback. However, this is not a guarantee either. I had to do this with a laptop a few years ago. Sent it in because it was shutting off all the time. They claimed I OCd it which I did not. Gave them my CC, they replaced the MB, and as soon I got it back I called my cc company and disputed the charge. Got CC refunded never heard back. Its pretty bad when manufactured become the scammers.
Sent from my Transformer Prime TF201 using Tapatalk
Spyderhd said:
As previous poster stated you can ways do a chargeback. However, this is not a guarantee either. I had to do this with a laptop a few years ago. Sent it in because it was shutting off all the time. They claimed I OCd it which I did not. Gave them my CC, they replaced the MB, and as soon I got it back I called my cc company and disputed the charge. Got CC refunded never heard back. Its pretty bad when manufactured become the scammers.
Sent from my Transformer Prime TF201 using Tapatalk
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Click to collapse
I suppose I could do something like that but its more out of pride then anything else, i'm not going to admit to a fault which I didn't cause, it wouldn't change anything at there end. They need to start taking more responsibility and care with the items they receive. People pay a lot of money for the devices, especially here in the UK.
I am happy to fight it out with there managers, but the longer its away the more inpatient i'm getting so the harder fight they are going to have. Don't half miss it though, having to use my laptop or girlfriends ipad 2 and it just isn't the same!!
A small update got an email stating the charges and pictures. It looks like somehow it has a really sharp deep dent on the LCD cover. By the looks of it , it really must of took a smack to it. They also stated they want another £125 of my money to fix it.
I'm sure this company is taking the piss. That was the last straw anyways I believe, there's no chance I'm going to accept an item back with damage like that and to be honest I don't think I want a product made by Asus again after this trouble.
Sent from my Desire HD using Tapatalk
Keep fighting, don't give up.
Sent through the wormhole from my CoinInserted Sensation OG.
Lol this is ridiculous that we have to do this. My Prime has arrive since the 14th and still nothing. Called a few days after it arrived and they said they will get is "escalated" and it will update within 5 business days. Still nothing. Now their check RMA status website doesn't even work for me.
Meanwhile I read about how some guy dropped his iPad and brought it to an Apple store and they gave him a new one for free.
On the picture thing: You could print out a weather forecast from weather.com or some other time-sensitive thing that really can't be faked prior to the print out. Your clock/phone/time stamp can be changed by you, a weather forecast is a matter of record.
I put some government meeting that said "live" on a video while also taking video and pictures of the prime. This way they know exactly when that "meeting" took place.
After checking videos of unpacking they said they will accept the damage is from their side and have now proceeded to fix my prime. Should have it back early next week now.
Taken so long but glad its finally over, well unless they of course haven't fixed it fully. Some testing will take place when it gets back.
Sent from my HTC Desire HD using Tapatalk 2 Beta-5
Good for you!!!
I am glad you came out of this without taking a loss, but Asus may be the worst company ever when it comes to handling RMA's I have heard repeatedly that the Motherboard/Component side of the business is really GOOD at handling RMA's but even accounting for the"Only pissed off people take the time to write about it" and there HAVE been a few isolated cases of good experiences, if you read the RMA threads for the Prime just on XDA alone, it is enough to scare the crap out of anyone contemplating an RMA repair.
And at first, like early January, folks had no other option. If the tablet was exhibiting problems, there was no stock at retailers to replace it with, so a retail return or exchange was not a viable option.
Knowing all this, when Asus PAID to have my tabled shipped in to the Texas facility (Grapevine, I believe?) and I got confirmation the next day that it was signed for, I started right in on them, sending emails to a nice little list I had compiled, stating "There is a problem with my RMA, already.
That got them to proactively put things in motion to replace the tablet with a new one (It had physical cosmetic defect right out of the box when opened the first time. By being VERY proactive and staying one step ahead of them (I am pretty sure Asus contracts the repairs out to 3rd party company(s) I was able to get my replacement back the same week, but I must stress it was not a case of them stepping up, I had to go into my "Most annoying person in the world" routine from almost the very start, and it was a LOT of work.
So much so that I truly hesitate to go down that road again. I have marginal WiFi, GPS that works, for 10 seconds at a time. I really SHOULD RMA the thing, even the great "Spun Metallic" back cover is defective, in bright light you can see deep "grooves" that appear to be some type of warp in the aluminum, perhaps having occurred during the casting of the piece. All I know is, it looks like crap,not like a nearly $700 tablet
kevinm2k said:
I suppose I could do something like that but its more out of pride then anything else, i'm not going to admit to a fault which I didn't cause, it wouldn't change anything at there end. They need to start taking more responsibility and care with the items they receive. People pay a lot of money for the devices, especially here in the UK.
I am happy to fight it out with there managers, but the longer its away the more inpatient i'm getting so the harder fight they are going to have. Don't half miss it though, having to use my laptop or girlfriends ipad 2 and it just isn't the same!!
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Click to collapse
Search the thread I opened, I had same experience, but I started to call managers at Asus Nordic, and at last I got it back without paying anything.
http://forum.xda-developers.com/showthread.php?t=1525229
I was browsing around change.org today and I came across this. A petition to recall the prime and give users a full refund or an upgrade path to the 700. Not sure why no one but the person who started it signed it. I know if you ***** enough asus will refund your $ so maybe that's why the poster didnt pursue the petition?
http://www.change.org/petitions/asustek-recall-the-transformer-prime
edit: I just signed it for ****s and giggles.. I doubt anything will come from it especially since it doesnt seem the person who posted it is really pushing it.
Probably because it was created yesterday.. I believe.
Oh god, here we go again.
detta123 said:
Oh god, here we go again.
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Click to collapse
what do you mean?? I was just asking if anyone has seen it... so oh god yourself.
actually, there was one created with exact same theme a long time ago. it never really gained any traction as the path to upgrade wasn't realistic from a business point of view. I'm not sure if the one you have linked to is the same one. But I've seen a petition just like that made several months ago. I think when we all first heard of the Infinity Pad. Made alot of people mad..lol
demandarin said:
actually, there was one created with exact same theme a long time ago. it never really gained any traction as the path to upgrade wasn't realistic from a business point of view. I'm not sure if the one you have linked to is the same one. But I've seen a petition just like that made several months ago. I think when we all first heard of the Infinity Pad. Made alot of people mad..lol
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Click to collapse
yeah I doubt anything will come from it, Just was wondering if anyone else came across it.
But I do know they are offering really unhappy users refunds (my friend was told by gary he could get a full refund for the tablet and dock)
My way of looking at that is this:
If they refund everyone who is extremely unhappy they have to refund them for the full retail price of the tablet and the dock(and I'm guessing tax?). So they have to dish out the retail price of it when we all know it cost them a fraction of that amount to produce them. I honestly think from a business stand point and upgrade path would be better because then they would only have to replace the tablet(assuming the docks are compatible) which is much cheaper for them then refunding the full retail purchase amount. Even if they didnt upgrade the tablet to the 700 and just replaced the backplate on the prime and maybe the wifi/bt and gps modules it would also be cheaper for them than having to refund the purchase price.
And just let me say again.. I was just asking if anyone has seen it or heard of the one I linked. Not trying to promote, have it gain momentum or start a WW3. Just simply wanted to know if anyone else stumbled on it like I have.
These petitions are always worthless.
You bought a consumer product. If you don't like it or it doesn't meet your expectations, return it to where you got it within the return period.
I have never seen a return period that is less than 14 days, and if it takes you more than two weeks to realize that the product doesn't meet your expectations, there is something obviously wrong with you.
If you waited months for an update to be released in order to make the device meet your expectations, I am sorry but you are a fool. You should always buy a device for what that device is NOW, not for what is may become in the future.
In any event, if you want an "upgrade path" here it is:
Sell the Prime on eBay. If you have taken good care of your device you should get at least $400 for it. Use that $400 to help pay for the Transformer Infinity.
almightywhacko said:
These petitions are always worthless.
You bought a consumer product. If you don't like it or it doesn't meet your expectations, return it to where you got it within the return period.
I have never seen a return period that is less than 14 days, and if it takes you more than two weeks to realize that the product doesn't meet your expectations, there is something obviously wrong with you.
If you waited months for an update to be released in order to make the device meet your expectations, I am sorry but you are a fool. You should always buy a device for what that device is NOW, not for what is may become in the future.
In any event, if you want an "upgrade path" here it is:
Sell the Prime on eBay. If you have taken good care of your device you should get at least $400 for it. Use that $400 to help pay for the Transformer Infinity.
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I think you need to read my post again.. did I say anything about being unhappy? No.. Did I say I wanted an upgrade? No. All I did was ask if anyone came across it... gessh..
I even signed it with this comment:
"I agree there have been many issues with the prime. Not all users have issues but it seems more have them than not have them. I will support this as I do feel the prime wasnt ready to be released. I had issues with my first 2 units. The only issue I have with my current unit is some backlight bleed but my tf101 has worse BL bleed than my prime"
And I do feel the device wasnt ready for prime time. I'm pretty happy with mine. the only issue I really have is the screen bleeding and that's not even that bad and since I have squaretrade I'm thinking of popping it open and fixing that myself.
Hell I was outside yesterday and tried gps for the first time on this unit without the dongle and I got a 12/13 sat lock. Today I tried and I got 8/9. I was pretty surprised by that
graffixnyc said:
I think you need to read my post again.. did I say anything about being unhappy? No.. Did I say I wanted an upgrade? No. All I did was ask if anyone came across it... gessh..
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Dude, take the bug out of your ass!
Did I say anything specifically about you?
Did I mention you in any way?
My comment was 100% focused on the futile nature of these online petitions, which generally go ignored by manufacturers and which are generally started by people who don't exercise the procedures that already exist that allow customers to gain compensation for purchases that do not meet expectations.
almightywhacko said:
Dude, take the bug out of your ass!
Did I say anything about you?
Did I mention you in any way?
My comment was 100% focused on the futile nature of these online petitions, which generally go ignored by manufacturers and which are generally started by people who don't exercise the procedures that already exist that allow customers to gain compensation for purchases that do not meet expectations.
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ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases: yeah, it is your problem and they dont have to offer you a refund at all. Like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something. Some companies no matter how much you put up a stink wont issue you a refund. A replacement? yes, but how often do they offer full refunds?
Asus should offer a upgrade and make Nvidia pick up the tab for the not ready for prime time T3
Sent from my SPH-D710 using xda premium
graffixnyc said:
ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases yeah it is your problem and they dont have to offer you a refund at all. like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something.
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I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
almightywhacko said:
I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
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you must be good. haha I've never been offered a refund. Replacements I have been offered but never a full refund. Hell I just dealt with an issue with Dell. They replaced my laptop with a refirb(accidental warranty) and started having issues with it two months later. They sent a tech to fix it, he fixed those issues but didnt send him a preloaded HD just a blank one so I have to load everything myself, and after the repair the keyboard didnt fully work. So they come again to fix that, they fix that then one speaker dies.. It took me filing a BBB complaint to have them contact me to give me a brand new system. No matter how much I *****ed before they just wanted to keep trying to fix it.
almightywhacko said:
I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
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Oh and sorry for being a little snippy.. It's hot and humid as hell in NYC today and all the garbage is out for collection tomorrow so you can imagine the streets just smell like roses
Technically, refunds aren't given to just any and everyone who asks for it. you have to meet specific criteria for them to even consider it. Mostly just early adopters or people who bought prime before they removed GPS From their official spec, like beginning or first week of January, are eligible. but even then terms have to be met and not all of them can get it. just wanted to clear that up so everyone don't get their hopes up thinking they can get a refund. there's already several reported cases here in xda of people being denied.
I'm still waiting to hear back on certain info that'll clear up alot of things. I think Asus knows even people who have good working tablets might try to get a refund just because infinity pad right around the corner..lol. so they trying to eliminate refunds that have no real basis for getting one. Chances are very high that if you never sent your tablet in for an RMA, then try to come out the blue wanting a refund, they will deny it. They will just say send it in for RMA.
graffixnyc said:
ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases: yeah, it is your problem and they dont have to offer you a refund at all. Like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something. Some companies no matter how much you put up a stink wont issue you a refund. A replacement? yes, but how often do they offer full refunds?
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I was just about to comment on this ... I purchased my Prime on December 24th and after trying to, more or less, put up with horrible WiFi, completely non-functional GPS, and a proposed dongle solution that was not satisfactory, I was able to return my Prime (and dock) to Asus for a full refund. As a matter of fact, I just shipped it in last week, so I am still waiting on the refund, but I don't foresee any issues. The reason they let me return it was due to GPS issues, and probably legal ones on their part since GPS was a feature when i bought, but did not work, was removed from the spec list, and the solution was not satisfactory. I said all that, to say that the petition is not necessary. If you have a legitimate reason for requesting to return you TF201, they will probably work with you. On the other hand, people trying to get a refund just to get an upcoming model just need to learn some patience, and not jump on the first generation of something (ie. tegra 3). With that said, if your reason for requesting a refund has to do with the GPS issue, I was finally able to get someone with the authority to authorize one in what he said was the "Transformer Prime GPS issue department."
My rear camera is having a similar problem that some xda members have had, which seems like a loose connection (I can get it to work when squeezing the tablet in the vicinity of the camera). Knowing the turn around time and apparent poor QC of Asus' RMA facilitators, I'm debating whether I should just make a claim through Square Trade instead. It would really suck to not know how long I will be without my tablet....
thoughts?
I think that we don't need any more RMA thread questions...sorry, but come on!
Seemed like a reasonable question to me - weighing which route to go. I would be in the same boat and would be interested in the pros/cons.
MRCANNADY said:
I think that we don't need any more RMA thread questions...sorry, but come on!
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Made your quota for the day huh?
It's a reasonable question since I'm guessing he thinks Squaretrade would refund him the money instead of replacing the device. Only reason I would go with squaretrade vs RMA.
Basically if I had to choose I'd go Squaretrade in hopes of a refund (Not sure if you can find out before hand what they'd do) and wait on the 700. Otherwise I'd just RMA it and deal with Asus. I'd document with pictures the primes condition before shipping. I'd possible even take out shipping insurance on the package depending on the cost. Don't take any **** from the repair center if they try to claim it was damaged upon receipt. I know some members had problems with that early on, not sure if it's still a problem though. Overall I think there's been more positive RMA dealings then bad ones recently vs the beginning.
Anway, I'd say if you are looking for a refund type deal I'd go squaretrade. If you want to keep the Prime I'd just RMA and not have to use my squaretrade warranty.
Squaretrade..
You paid for it right? Why not use it. Nothing to lose there.
If u get a refund, def hold out for the 700 or atleast get one of the newer batches.
I hope you got the gps dongle lol wonder if it will work with the 700.
slybarman said:
Seemed like a reasonable question to me - weighing which route to go. I would be in the same boat and would be interested in the pros/cons.
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I am not at all knocking the question at all, but do we really need everyone was has an RMA question to create a thread??
@Nefariouss, let me know when you're done puckering up. I was not trying to insult the OP, but if people spent half the time using the search bar instead of just creating duplicate threads, more help could be found that way.
Thanks
Thanks for the replies, guys.
Seeing as the majority of the RMA threads are regarding wifi/gps, and since this wasn't about that, I thought it was a valid question.
Not necessarily looking for a refund (though I wouldn't complain if it was offered to me), I just wanted to see it was worth to wait a largely unpredictable amount of time to have the camera fixed through RMA, or if it would be more efficient to go the ST route.
I guess the one thing you lose if you go through squaretrade is the cost of the warranty itself. But, if you do get a refund instead of a repair, I agree that it would still be worthwhile to get into another tablet.
Sent from my SPH-D700 using Tapatalk 2
I sent my tab in for rear camera replacement since I had it only showing green lines, and it came back fixed within 5 days of it being received. So it was quick and everything seems to be fixed 100%. I did this about a month ago.
lamboboy732 said:
I sent my tab in for rear camera replacement since I had it only showing green lines, and it came back fixed within 5 days of it being received. So it was quick and everything seems to be fixed 100%. I did this about a month ago.
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Did you send it ASUS for RMA or did you send it in to Square Trade?