hi we just use htc radar alittle over a week, but experiencing frequent dropping calls. It happens at work, at school and while driving, it's strangely frustrating. I had a webchat with tmo customer service. Basically, they said that the people around listed areas are experiencing same problems, and i'm not the only one. They
It doesn't make complete sense when I had no problem with iphone 3S, and blackberry curve 9300.
I tried to google htc radar dropping call issues, but not a lot hits on it. I got this phone via microsoft challenge (2 weeks ago), has anyone experiencing similar situation ? is this a known issue with htc radar, or microsoft is handing out crappy phone?
Thank you for your input.
YES!!! I am not the only one, glad to hear, i also did a google search w/ weak results, sound like we are twins
anyways, I had original Galaxy before and never had problems walking around house, inside of school buildings. but now w/ Radar, seems like I have to be near a window or edge or building/house. If I'm dead center of my house, I'm losing the call. I was on the phone pulling into garage, and yup, phone lost connection. My wife is running into same issue.
Extremely frustrating and disappointing. So far only 1 important phone call dropped, but hopefully I can live w/ it, or maybe an update can fix it
No issues here, hopefully just network related!
Sent from my Radar 4G using XDA Windows Phone 7 App
I get dropped calls too. People try to call me and when I answer it automatically hangs up on them. I think its T-Mobile because my friend has the LG G2X and hers do it as well
Well, from my experience, it is 100% the phone. Like I said, I had the Galaxy and never had problems on the phone in my house or work/building. But now that I'm on Radar, i get dropped calls in home and extremely weak reception @ work and inside of buildings.
I have the phone... A d I have not had any issues with drop calls.
Sent from my iPad using Tapatalk
Hi guys,
i just gonna open same topic
I havedrop calls when i'm on internet, i only get messig from secretary that i got call but did't ring. I'ts start to anoy me.
a few days ago I got a update on my HTC Radar, changed only firmware version
22 feb .. 1600.2200.20103.401
now .. 1600.2200.20501.401
I noticed that the drop calls disappeared ...
I had the radar and every time someone calls me and I answer it just hangs up. Sometime I can have full bars and it just hangs up. Contacted t-mobile and they sent me a replacement and it does the same thing. I believe its the network because I had a LG double play and it did the same thing. Switch to Straight Talk I get no dropped calls on my radar
Related
Long time Sprint user who has been anticipating the new Evo 3D. Well, I received it Wednesday evening via the Premier early release and love how smooth the interface is. WiFi is super fast. It is definitely a great experience utilizing the multimedia aspect of this phone. Spiderman was pretty cool, but haven't really played with 3D yet.
My first call the person on the other end said I sounded a tad hollow. Made a few other calls with no problem besides sounding hollow. I am in San Antonio and 95% of time have pretty good reception. Now in most areas when making calls, the reception goes in and out with the display on the phone corresponding by going dead then back on. Tech support had me perform a hard reset, update my profile with still no fix. They suggested to take to a Sprint repair center and I told them a new phone shouldn't be performing like this. I am pretty bummed as the other aspects of this phone are killer. Any ideas besides replacing with a new one?? Thanks everyone.
Hmm that's weird. I have no suggestions other than to take it to a sprint store. The first call i made, the person on the other end said i call quality was awesome.
Good luck
I'd almost say I'm seeing the same. I had the NS4G for 12 days, before today switching to the e3d. While the NS4g would have a low 1 bar, and terrible wifi, it would hold call quality. Today inside the house, the e3d all calls seem to fade in and out corresponding with bar, and dba. I'm hoping it is something that others are seeing and will be fixed.
Otherwise I guess I still have about 14 days to swap this one out.
No issues here. I talked to my 90 year old grandmother today beside the building generator(while it was running) with no issues. I could hear her fine and she could hear me fine.
lol apparently I roam in my house, according to sprint this area is completely covered, with 3g even.. and I get about 300kbps
about to be regretting paying my ETF
I'm having a similar issue. I used to get 5 bars in my home on my Evo 4G, I get 1 Bar on the 3D. I'm not sure why this is happening, my wife now has my 4G and is getting 5 bars sitting next to me. Maybe I got a bad radio or something.
vinterchaos said:
lol apparently I roam in my house, according to sprint this area is completely covered, with 3g even.. and I get about 300kbps
about to be regretting paying my ETF
Click to expand...
Click to collapse
If you switch back to your previous carrier your ETF would be credited back, if it's T-Mobile you should just get the Sensation 4G..
txdiceman said:
Long time Sprint user who has been anticipating the new Evo 3D. Well, I received it Wednesday evening via the Premier early release and love how smooth the interface is. WiFi is super fast. It is definitely a great experience utilizing the multimedia aspect of this phone. Spiderman was pretty cool, but haven't really played with 3D yet.
My first call the person on the other end said I sounded a tad hollow. Made a few other calls with no problem besides sounding hollow. I am in San Antonio and 95% of time have pretty good reception. Now in most areas when making calls, the reception goes in and out with the display on the phone corresponding by going dead then back on. Tech support had me perform a hard reset, update my profile with still no fix. They suggested to take to a Sprint repair center and I told them a new phone shouldn't be performing like this. I am pretty bummed as the other aspects of this phone are killer. Any ideas besides replacing with a new one?? Thanks everyone.
Click to expand...
Click to collapse
Did you ever get the phone replaced? My girlfriend's 3d is getting bad or no reception in places where her Hero worked fine. I'm wondering if I need to get it replaced too.
I , too, have bad reception on my EVO3D. My hero used to have good quality. I think it's a bad radio as well.
I took the OTA update. Call quality & reception has been terrific and thats feedback from fellow Sprint pals in addition to AT&T and Verizon users. I am in Columbia, SC where 4G does not exist yet.
Also noticed that my speaker (not speaker phone) volume is much louder after the OTA...
xweaponx said:
I took the OTA update. Call quality & reception has been terrific and thats feedback from fellow Sprint pals in addition to AT&T and Verizon users. I am in Columbia, SC where 4G does not exist yet.
Also noticed that my speaker (not speaker phone) volume is much louder after the OTA...
Click to expand...
Click to collapse
I also took the OTA. Louder speaker volume, no reception issues. I fluctuaute from 4-5 bars. Spouses is the same way.
The only issue that I have is the tunnel effect. People can hear me fine and I can hear them fine, it just sounds like they are far away. Loud, but far away
Sent from my PG86100 using XDA App
Finally used the phone after owning it for 5 days. To me, it sounds fine. Of course, had 3 bars of 4G being in NYC.
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Bigjim1488 said:
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I used to have that problem before the OTA update came out, but it happened regardless of whether I was by my Airave or not. The OTA seems to have solved it though
Bigjim1488 said:
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I was given an Airvana by Sprint a few months ago. I had major issues with the Nexus s 4G and the Airvana. It would work fine for a bit, then it would block all my incoming and out going calls. Sometimes it would miss route them as well. It was only on the Nexus and when I unplugged the Airvana everything would work again. That's actually how I got the Photon. Sprint sent it to me to address the issue. You problems seem more like a well known bug with the phone that was addressed with the OTA.
I don't seem to be having any problems with the Photon and Airave at all. I have one of the older models that's voice only, I wish I had the one that's data as well.
I have the new airave and my photon connects just fine. I also don't have that issue anymore either where my evo would send the same message a million times to the same person...lol...not one blip with the mopho and airave!
Sent from my MoPho using XDA Premium.
I have the newer airave, and the Photon connects just fine. I do have problems with the airave fairly often. Probably once or twice a week I have to reboot the airave because it loses its internet connection, or stops putting calls through. The issue is always the airave, though, not the phone.
I guess I will have to see if sprint will send me a newer one. I have had this one for two years now and I really can't live without it. The reception in my house is terrible and if sprint didn't send me one of these for free I would have dropped my service........no point in having a carrier that you can only use outside your house
My parents have one of the new airraves and my photon connects but all I get is weird alien like sounds sounds like a scrambled code or something it is really weird and annoying if anyone knows of a fix please let me know
Sent from my MB855 using XDA App
Bigjim1488 said:
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I have airave airvana and i get silent calls all the time. Had to unplug airave.
OK Guys here's the issue. I spoke with Airwave support and he had me do a test:
http://voiptest.packet8.net/
Click the Start Test Button. When it's finished the thing you are looking for the most is Jitter Rate( you will have 5 different catagories). If your Jitter Rate is High (mine was 65ms) you WILL NOT be able to maintain a VOIP call thru the Airwave (it has to be no higher than 5ms). The Sprint Rep told me to call my ISP (TWC) and have them Clean and Flush my line, I did, and my Jitter Rate went down to 1.1ms and my Airwave works GREAT. Have your lines Cleaned and Flushed and rerun the test and you WILL see a difference.
So I figured out my problem I forgot I had set my voice codac to 4GV and the air rave doesn't support that. switched it back to evrc-b and all is well.
Sent from my MB855 using XDA App
ghodzilla5150 said:
OK Guys here's the issue. I spoke with Airwave support and he had me do a test:
http://voiptest.packet8.net/
Click the Start Test Button. When it's finished the thing you are looking for the most is Jitter Rate( you will have 5 different catagories). If your Jitter Rate is High (mine was 65ms) you WILL NOT be able to maintain a VOIP call thru the Airwave (it has to be no higher than 5ms). The Sprint Rep told me to call my ISP (TWC) and have them Clean and Flush my line, I did, and my Jitter Rate went down to 1.1ms and my Airwave works GREAT. Have your lines Cleaned and Flushed and rerun the test and you WILL see a difference.
Click to expand...
Click to collapse
I have this same issue - where 50% of my incoming calls never reach me and go straight to voicemail. Other times, I would not be able to call out and other times it would go without doing anything... same goes for incoming.
Spent hours back and forth with sprint tech, with battery pulls, profile updates, power cycling of airvana and phone and reseting airvana and photon - tried switching to "sprint only" / "any cdma" / "automatic" - nothing particularly gave better results.
After the voip test, everything was in range except for the jitter - mine was between 70-300ms and average in between that which you are right about VOIP not being optimal.
I tried explaining this to comcast (my isp) and they had no idea, saving signal, upstream/downstream is good..
*** How or what do you need to do to have them [the isp] "clean / flush" the line? Is there a better technical term to convey to them?
Is this something they do over the phone from their network side? I have a comcast tech coming in, and from what a sprint tech told me - there's a possibility that the cable lines to my apartment may have not been shielded well creating RF/radio frequency interference, which results in high jitter - so it, according to him is a physical issue - not sure.
I have an old samsung voice only airave - and this works perfect without changing anything...
Would love to get the 3g data back on the airvana and have this work.
This is a legit problem. Been dealing with it for about 4 months now. Started out where the everything works great after a power cycle. Then at some point the Nexus S 4G I had would stop working with the Airvana (the new Airave). All my calls in and out were blocked and other times my calls were incorrectly routed.
I was really weird because at times the Airvana would completely kill the radio on the Nexus. I would just have the signal bars with the little x over top. Other times I would roam on Verizon and no one was able to force me back to the Sprint Network.
I actually lost a some business due to my phone not receiving the calls.
However, as soon as I unplugged the Airvan everything went right back to normal.
My wife's Epic worked just fine as did the Hero, Evo and Evo 3D. Thats actually how I got the photon for free. I had just bought the Nexus outright and was not able to return it. My problems were so well documented that a manager called me one day and offered me an Evo 3D as a way of addressing the problem.
After 2 bad Evo 3D's they sent me the Photon. Everything worked well until last weekend. I had to kill the Airvana once again. My calls were getting blocked.
Apparently what has happened is that Sprint pushed an update to the Airvana and some customers will need to have the device reset on Sprints end. I tried resting it on my end and it's a no go. I just have had to much on my plate to call them again and deal with the scripted support.
Honestly, the radio in the Photon is way better then either of the Samsungs and even the Evo 3D. So it hasn't been a huge rush.
Hope this helps. Also thanks for writing this because I thought I was going crazy as Sprint claims to have never seen these problems before.
I even had a Sprint rep tell me he was going to "boost" the signal to my phone so I got better reception in my area.
It's definitely as I agree an airvana issue - as yourself - as soon as I turn off the airvana... everything works fine... or of out of the airvana network.
What was worse is that the trroubleshooting timing - when calling/testing with tech, it works... best was that they thought everything was great when they called to test incoming, A few minutes to wrap up, I asked if they could dial it once more... straight to voicemail I really wish it did get corrected
The 1st gen samsung hasn't given me any problems thus far which makes me wonder what the issue really is... I was given a replacement 2nd gen airvana because we thought the other airvana was going bad or malfunctioned somehow.
The airvana apparently has an "access menu" which I haven't looked at : the ip they gave me : 192.168.17.2 username : admin / password : admin (or blank). They said there weren't many things to change (I can't confirm this) from there ... i,e time zone/date
This ISP clean/flush looks interesting, but I don't know what that entails or how to convey the message to them to do it.
I lost a lot of calls which should have went through - I know that feeling. It's quite a bit of time to reconvey the issues over and over going through the same steps over and over (regardless of previous call log notes) - just hoping, that this time it will work....
Is it maybe a high jitter issue??
If your Jitter Rate is too high, it will NOT keep a constant VOIP call (that's what we are using with the Airwave, VOIP). I just tell TWC to Clean/FLush my line and they know what to do. You can also tell them to Reset your Modem. This all happens on Their end. The can Reset your Modem over their line.
same Issue
I had the same issue, i upgraded from the epic to the motorola photon, when i got home all my calls were blocked and i had no air rave coverage.*99 didnt go through. I went through the settings and did a manuel update to the latest motorola software to address the silent call issue. Then i logged into my sprint account online, and reconfigured the settings to my air rave(its the new air rave airvanna) After i restricted my airvanna air rave to only my cell phone number and my wifes, i turned off my phone and turned it on, and all my problems were solved. If anyone needs help finding the settings for your air rave, let me know, it took me some time to find it, i could help you locate it. It appears we all have indifferent issues with this phone. My problems been fixed since the 23rd of august. Still no issues today.
Right thanks - I had them "reset" and send a "refresh" signal to my modem - but that didn't do anything to the jitter unfortunately... still in the ~70ms range jitter. Is that what you mean then by "clean / flush" ?
Regarding the mention of restricting the your phone number on the website, yes this was a bit tricky to get to - I initially did use this, but removed my #.
I think my apartment complex has so many airvanas around because wherever I walk around to the outside, I am at times connected when I know it shouldn't...
Apparently - if anyone else comes to your residence that has a sprint connection, their sprint phones don't work - the old airave samsung was able to add multiple phone numbers in that situation. I forgot how long it took for the sprint network to accept the guests' phone #'s - but how much can we ask for?
I am not sure if you could add more "sprint" lines to the account if guests arrived with sprint phones to have it work...
Just got my Airave last night the thing is just disgusting! I love ti and couldn't ask for better. Got my own tower in my house. Still connected down the street too. Frickin sweet. No silent calls here, will respond with more use too.
-DJ
I am on AT&T and this is my second HOX+. The first one had a speaker issue so I sent it back. I did not have it long enough to assess this issue, as I made few calls. At any rate, I am on a college campus in the southern United States. When I am on the phone with my parents, they complain that my calls randomly go to where they cannot hear me like I am stuck in a tin can and that they can hear themselves or some other voice in a fuzzy and distorted echo when they talk, but it doesn't necessarily sound like either of us. Meanwhile, everything on my end sounds just great. (other than the fact that when they start complaining of not being able to understand me I get pissed off that it isn't functioning as it should and a simple call becomes complicated with repeating everything.)
It seems like interference or a bad connection to a tower. I would flash a new radio, but I don't see any of those available for the ATT HOX+. Also, I can't disable the LTE or WCDMA radios and lock it down to GSM for testing purposes in the Phone Information menu like on my Inspire. It doesn't seem to be hardware issues, unless its the mic, because it does it randomly when I have not moved the phone, but if I go outside the building sometimes it jumps to clear like it switched a tower. I thought it was just in the building until today when I called my father and it started doing it while walking about campus.
I am rooted and S-ON, running Elegancia ROM, and currently scaled back to 2 cores using the CoreControl app specifically for Tegra 3 in the HOX forum, but this problem occurred before the root/ROM/CPU Core scaling so I don't know what's up.
So has anyone else ever experienced this? I will try it on a different network when I go home for the break tomorrow. Any and all help is appreciated guys. I really like the phone.
Yesterday I was driving and was on speaker and the other said the same. They heard the voice along with some weird squeaky sound every couple of seconds. Then I turned off the speaker and they said it was clear. I'll try one more time today.
Sent from my HTC One X+ using Tapatalk 2
pradeepd said:
Yesterday I was driving and was on speaker and the other said the same. They heard the voice along with some weird squeaky sound every couple of seconds. Then I turned off the speaker and they said it was clear. I'll try one more time today.
Sent from my HTC One X+ using Tapatalk 2
Click to expand...
Click to collapse
Upon delving deeper into the situation, it is DEFINITELY a network issue, not the mic, because as a test I used the voice recorder app which uses the same mic and held the phone like on a call and made a voice recording with the same dialogue that i used to send myself a voicemail by calling my voicemail and pressing two. The one on voicemail was garbled like a robot voice when it could be understood. I said roughly two hundred words and actually understood five of them. That's sad considering I knew what I was saying. The one with voice recorder sounded fine so I thought it might be a matter of the noise cancelling mic at the top of the phone covered by my finger. However, when I tried to input the number for destination mail box into the voicemail prompt, the network apparently started skewing my signal worse. When inputting (number changed for my privacy) 0123456789, the number would be repeated as 10124345677688678989. I remained stationary and kept conditions the same for all tests. I am a polymer scientist, so experiment repetition is part of my daily job. Sound like an AT&T issue that they more than likely will not acknowledge or an offending source of interference on campus that only affects phones with newer LTE radios?
willwalk93 said:
Upon delving deeper into the situation, it is DEFINITELY a network issue, not the mic, because as a test I used the voice recorder app which uses the same mic and held the phone like on a call and made a voice recording with the same dialogue that i used to send myself a voicemail by calling my voicemail and pressing two. The one on voicemail was garbled like a robot voice when it could be understood. I said roughly two hundred words and actually understood five of them. That's sad considering I knew what I was saying. The one with voice recorder sounded fine so I thought it might be a matter of the noise cancelling mic at the top of the phone covered by my finger. However, when I tried to input the number for destination mail box into the voicemail prompt, the network apparently started skewing my signal worse. When inputting (number changed for my privacy) 0123456789, the number would be repeated as 10124345677688678989. I remained stationary and kept conditions the same for all tests. I am a polymer scientist, so experiment repetition is part of my daily job. Sound like an AT&T issue that they more than likely will not acknowledge or an offending source of interference on campus that only affects phones with newer LTE radios?
Click to expand...
Click to collapse
Sounds like a AT&T issue i havent seen any reports of this if you go to settings than to network while your on the phone what is your mobile network type and the signal strength, LTE doesnt do voice over the network so while your on the phone your probably on hsdpa
Andrew149 said:
Sounds like a AT&T issue i havent seen any reports of this if you go to settings than to network while your on the phone what is your mobile network type and the signal strength, LTE doesnt do voice over the network so while your on the phone your probably on hsdpa
Click to expand...
Click to collapse
It's LTE which surprised me at first because the cell networks here are really undeveloped for the most part aside from the large cities.
Here is a radio info screen shot.
Sent from my HTC One X+ using xda app-developers app
willwalk93 said:
It's LTE which surprised me at first because the cell networks here are really undeveloped for the most part aside from the large cities.
Here is a radio info screen shot.
Sent from my HTC One X+ using xda app-developers app
Click to expand...
Click to collapse
you phone will switch to a 3g connection as soon as you make a phone call lte is only for data
Andrew149 said:
you phone will switch to a 3g connection as soon as you make a phone call lte is only for data
Click to expand...
Click to collapse
It jumps back and forth from UMTS to HSDPA during a call. I'm not sure which band is the offending network because it was cycling every few seconds.
Sent from my HTC One X+ using xda app-developers app
It cuts out a little in the 3g network of another city when visiting family. Think it's in need of a radio update or what? I don't want to get rid of the phone altogether but me cutting out annoying people when I talk really bugs me. Is anyone else experience call quality issues with ATT?
Anyone? Yes or no is ok I'm just trying to see if its just me. Really confused about this and don't want to send it back.
Sent from my HTC One X+ using xda app-developers app
I've yet to have any issues with call quality aside from the sound being sub-par in bluetooth mode.
While using the speaker and/or speakerphone though everything has been working well for me.
Although I do live in the Houston area and we generally get pretty good cellphone signals in the area. So that may be part of it.
Short answer : No issues so far in about 2 weeks of use.
I've been having similar issues here in Philadelphia. Every time I call my parents they st I sound static-y. I tried calling them on my wife's iPhone 4 and they said it was better but still not great. Woner if it's a combination of the network and the phone's radio?
Sent from my HTC One X+ using xda app-developers app
You guys are probably just in a bad reception area. I know specifically a few areas where i know better to make calls as they will just drop or have terrible reception on any device, just how it works. Now if i was in a known good cell reception area and having these issues, then i would look towards the phone. I've been to many college campus and actually found they all have pretty bad cell reception all over for who knows why. Just some food for thought...
deeznuts said:
You guys are probably just in a bad reception area. I know specifically a few areas where i know better to make calls as they will just drop or have terrible reception on any device, just how it works. Now if i was in a known good cell reception area and having these issues, then i would look towards the phone. I've been to many college campus and actually found they all have pretty bad cell reception all over for who knows why. Just some food for thought...
Click to expand...
Click to collapse
Bad reception area in the the second largest city in my state on a college campus with a -54 dBm signal strength and a repeated problem in two other cities each with -79+ signal? Not likely. Turned out to be hardware. New HOX+ came in today and it works totally fine. It is a refurb though :/ Oh well! It works when both new ones didn't. I'll give it a few days to test out before I go ahead and do the bootloader unlock. Thanks for your input guys. Must have been the antenna messing up with it. I called the ATT rep to put in for the exchange and she told me she couldn't understand me. I told her that was the problem. haha
Hey guys, Punk9 again.
I live in the UCF area (Orlando FL) and I have LTE signal here. I have around 2-3 bars of service most of the time as well.
Lately I have been getting texts late, and not even receiving phone calls. For example, my gf sent me 6 texts within about an hour, I got all six at once, each with the time stamp of the time she sent them, but I got them all at the same time. She also called twice and nothing rang on my end, but it rang for 30 seconds and went to my voice mail on her end.
Is this a known issue or? I'm running ViperROM for Sprint one max. It was happening when I was stock as well (which is why i didn't post in the ROM thread)
Any ideas?
-Andrew.
yeah, call sprint and tell them about your signal issue..
Did yoi flash with cwm or twrp? I havr heard there are issues with signal when flashing with cwm.
*I have not personally used cwm on this device
wase4711 said:
yeah, call sprint and tell them about your signal issue..
Click to expand...
Click to collapse
I'm running twrp. I'll call Sprint then thanks guys!!
Sent from my HTC0P3P7 using xda app-developers app
they've actually been very good lately, in the Chicago land area, about responding the these kinds of issues..We have the new Spark network here, and its been really good so far, but there are some spots that need to be tweaked. When you call them and report it, they appear to spend time to send a detailed report out to their field network folks, and, so far, the 3 times that I reported areas with dead zones, when i returned, the problem appeared to be fixed.
hope it works that way for you..
I'm at work in Maspeth Queens New York and I have the Spark 4G LTE with 1 Bar most of the time which eats up my battery. Then the rest of the time, My phone has anywhere from 4 to 6 Bars on 3G.
At My House I have No 4G Anything! And sometimes, a Crappy 3G signal. I have a Sprint Airaive because of that. And the Bad thing that SUCKS, is that I'm less than 2.Miles from the Tower with a Clear Line of Sight and I Roam about half of the time if I unplug the Airaive.
Punk9 said:
Hey guys, Punk9 again.
I live in the UCF area (Orlando FL) and I have LTE signal here. I have around 2-3 bars of service most of the time as well.
Lately I have been getting texts late, and not even receiving phone calls. For example, my gf sent me 6 texts within about an hour, I got all six at once, each with the time stamp of the time she sent them, but I got them all at the same time. She also called twice and nothing rang on my end, but it rang for 30 seconds and went to my voice mail on her end.
Is this a known issue or? I'm running ViperROM for Sprint one max. It was happening when I was stock as well (which is why i didn't post in the ROM thread)
Any ideas?
-Andrew.
Click to expand...
Click to collapse
This sounds like a common CSFB issue. All new triband phones, or Spark devices use a new technology called Circuit Switch Fall Back, which allows the phone to use less battery because it has one radio for everything. When the device connects to LTE, it cuts off connection the 3G network, and essentially loses the ability to send/receive texts/calls. CSFB is the answer to this, however, it is not wholly deployed. CSFB tells the phone via LTE to switch back to 3G to receive phone calls and texts, as well as to send them. Since the technology is not as widely deployed as the amount of users of the new devices, theses issues happen.
A common way to fix this is to stay on 3G only mode, which is a burden. Otherwise hope the Sprint tech is smart enough to know its a Spark phone related issue, and knows how to send a tech out to your area to fix it. Last resort is to wait it out.
Calling Sprint may or may not do anything. I have been experiencing these problems since day one in New York City at my home, and every call to Sprint was answered with a saying that it is an issue with your phone.
I'm on sprint and have had my edge Since 4/8. I never used to drop calls on any of my various phones on sprint in the past 10 years. I drop almost every call that lasts more than 5 minutes now. I've noticed it's particularly bad while driving so maybe it's a tower handoff issue.
Anyone else notice increased dropped calls on sprint or any of the networks with their s6?
I have the same problem with the edgeless s6. definitely a bigger problem while driving and never happened with my moto x.
5harkology said:
I'm on sprint and have had my edge Since 4/8. I never used to drop calls on any of my various phones on sprint in the past 10 years. I drop almost every call that lasts more than 5 minutes now. I've noticed it's particularly bad while driving so maybe it's a tower handoff issue.
Anyone else notice increased dropped calls on sprint or any of the networks with their s6?
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Does the Sprint version use VOLTE?
i am also dropping calls. In an area with 5 bars when on a call and not even moving when the drop calls occurred. I noticed while on a call my bars drop from 5 bars to 1 or non. It is not normal as iPhone 6 or S5 are not having issues at same location.
gosabres said:
I have the same problem with the edgeless s6. definitely a bigger problem while driving and never happened with my moto x.
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Which carrier are you with?
Lancerz said:
Does the Sprint version use VOLTE?
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I'm not sure if they do. I'm frequently on HD voice but I thought they used a different format for than voLTE for their hd voice.
bucdenny said:
i am also dropping calls. In an area with 5 bars when on a call and not even moving when the drop calls occurred. I noticed while on a call my bars drop from 5 bars to 1 or non. It is not normal as iPhone 6 or S5 are not having issues at same location.
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Are all the devices you mentioned on sprint as well?
I'm trying to figure out if it's a carrier specific issue or if the device is having these issues across all carriers.
5harkology said:
Are all the devices you mentioned on sprint as well?
I'm trying to figure out if it's a carrier specific issue or if the device is having these issues across all carriers.
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Our S6 is on Sprint. No drop calls with S5 or iPhone 6. Haven't seen drops calls for over two years since Network Vision started.
Had the same issues with Tmobile Edge...calls cut off especially when driving but generally anytime after 3-4 minutes...I returned it to tmobile...went back to my previous M8
5harkology said:
I'm on sprint and have had my edge Since 4/8. I never used to drop calls on any of my various phones on sprint in the past 10 years. I drop almost every call that lasts more than 5 minutes now. I've noticed it's particularly bad while driving so maybe it's a tower handoff issue.
Anyone else notice increased dropped calls on sprint or any of the networks with their s6?
Click to expand...
Click to collapse
5harkology said:
I'm on sprint and have had my edge Since 4/8. I never used to drop calls on any of my various phones on sprint in the past 10 years. I drop almost every call that lasts more than 5 minutes now. I've noticed it's particularly bad while driving so maybe it's a tower handoff issue.
Anyone else notice increased dropped calls on sprint or any of the networks with their s6?
Click to expand...
Click to collapse
It looks like they didn't fix the problem which started with the Note 4 Edge on Sprint. I was afraid the S6 was going to have the same problem and apparently it does. Google "Note edge dropped calls sprint"
I noticed during the drop calls I was on Sprint to Sprint call via HD voice. Cannot conclude yet, need to do more testing today on a call that is not a Sprint customer. Also, I am in ALU market, dropped calls in Las Vegas and San Diego.
I have been with Sprint x 3 years, really never had a problem. got the S6...EVERY single call dropps. it onlyhappens when i am driving but it is soo annoying. went to sprint who sent me to a tech....tech rebooted/hard booted my phone, updated the ?prl..still dropping calls.
Was going to switch to edfe 6..but they are having soo many problems as well. Wth..im sooooooooo fustrated.
I have had the S6 since Sunday, 05/03/15. I have been dropping calls whether at home or in the car, driving or sitting still. I am on Sprint and had an S4 for two years that rarely if ever had this issue, only in rural areas where anyone would have this issue. I had read about the difference in the antenna and the inability to switch networks smoothly (4G to 3G and back) while in motion. If that is the case, is a firmware fix that is coming once they identify the cause (according to Sprint forums) going to really make a difference? My wife has an S5 and has no such issues. I actually read on the Sprint forum, from the Sprint tech, that they user should return it within their 14 day window if they have concerns. Not exactly a rousing endorsement! I'll give it another week but now I have to figure out what new handset to get or bet on a fix and keep it! So frustrating!
I'm on AT&T, and have this problem. Driving down 95 from DC my calls will drop a couple times. I have two phones with me in the car, for work and personal. Both are on AT&T. The iPhone 6 plus, will show full signal strength when this happens, and I notice the S6 will completely lose signal for a few seconds, then regain full strength. I hate this, because everything else about the phone is great, no pink/yellow display, no scratches, bubbles, and great battery life.
I think its the fact that samsung is using a brand new LTE modem for the exynos chipset which is probably not yet optimized for NA. in the past snapdragon version we never had this problem.
I spoke to Samsung customer services about this to see if a fix is coming. As expected the rep denied any knowledge and suggested I return the phone.
Drop Call Problems
Hello, All,
I'm a new customer to Sprint and I purchase the galaxy s6 edge. I'm on day 13 and will be taking the phone back today. Since day one I have had a tremendous amount of drop calls. I called tech support each time for these incidents. I primary use my phone for work as well, so drop calls "cannot" happen; especially if I'm on a conference call. The last rep I spoke to yesterday said that out of the 12 days that I had the phone, I only had "1" day with 90% of coverage......which means no drop calls.......just "1" day out of 12 days. This is very bad. I absolutely love this phone and has gotten use to it's features....turning it back in is very disappointing, but I'm going to have to go with something else b/c it's obvious that these phones have a issue that Samsung or Sprint are not willing to deal with. I would feel more comfortable about keeping it if there were an article or message out there from either Samsung or Sprint saying they're looking into fixing the problem......but as of today 5/8/2015, nothing has been said. If you're reading this and wondering should you get the galaxy s6 or the edge, do yourself a favor and get another phone. I can say in my research the drop calls issue has been across the board with all carriers so it's safe to say that it's something dealing with the phone itself rather than the carriers.
QueTwit said:
Hello, All,
I'm a new customer to Sprint and I purchase the galaxy s6 edge. I'm on day 13 and will be taking the phone back today. Since day one I have had a tremendous amount of drop calls. I called tech support each time for these incidents. I primary use my phone for work as well, so drop calls "cannot" happen; especially if I'm on a conference call. The last rep I spoke to yesterday said that out of the 12 days that I had the phone, I only had "1" day with 90% of coverage......which means no drop calls.......just "1" day out of 12 days. This is very bad. I absolutely love this phone and has gotten use to it's features....turning it back in is very disappointing, but I'm going to have to go with something else b/c it's obvious that these phones have a issue that Samsung or Sprint are not willing to deal with. I would feel more comfortable about keeping it if there were an article or message out there from either Samsung or Sprint saying they're looking into fixing the problem......but as of today 5/8/2015, nothing has been said. If you're reading this and wondering should you get the galaxy s6 or the edge, do yourself a favor and get another phone. I can say in my research the drop calls issue has been across the board with all carriers so it's safe to say that it's something dealing with the phone itself rather than the carriers.
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I know how you feel. I boxed mine up to return today. Nice phone, the camera is the best I've ever seen, but if it doesn't function as a telephone properly its game over. Why couldn't they get this right? I've just taken delivery of an Honor 6 plus. Don't laugh! Its pretty dam good.
Just to add my bit, I own a int'l version and I live in India.
I am also facing a lot of call drops since the day I have bought my phone. I do not have LTE in my region and this thing happens on 3g as well. The network handoff is awful in my opinion as the calls are dropped frequently while driving. This thing never happened with my previous device. ?
I have a same problem, I'm on T-Mobile , daily getting 5-7 dropped calls, they're going to switch my sim card, lets see what happens next.
I have this same problem in the UK on the 3 network. I have had new simcardsx 3, Home Hub network booster, 2 new phones and still the problem persists.
I get constant dropped calls, poor sound quality calls and many missed calls without missed call notifications.
If i switch back to my old Note 3 with same network I have no problems.
Answer = definately the S6 phone thats at fault.