Hey
I have unlocked my prime few days ago. Tablet was sended 2x for RMA (wifi, gps, light bleeding, destroyed keyboard) but I have never got any issues with camera in this tab.
I flashed this custom rom: Virtuous Prime 9.4.2.21 v1 + moltey kernel with 1.6/1.3/1.0 ghz - and my prime was perfectly working on that for few days. Today my tab was on desk (untouched) for 3 hours and then i taked it to make a few photos. I launched the Camera app and......
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http://youtu.be/pJKON7XS2do
When I saw this ...the solution was...FR. I have done it but I stil got this same issue...Flashed another rom -> FR -> EOS -> FR -> AOKP -> FR ALL CUSTOM STOCK ROMS -> FR -> CM9 -> FR -> Only rooted stock asus rom -> Still got "green" camera issue. Any ideas to fix that? I dont want to send this for RMA with voided warranty. I lost over 7 weeks for 2 RMA's and I dont wanna wait few another weeks. Holly crap I hate this tab..... I have got SGS1 for 2 years -> 999999 times download mode, rooted bricked and still alive without RMAs. This same for my nexus s -> Over 1 year and nothing....with asus ~5 months = 2 RMA and third is possible?
ehhh....
Sorry for my english.
edit.
Please move this thread to Q&A.
Any ideas how to fix this?
mibo666 said:
Any ideas how to fix this?
Click to expand...
Click to collapse
yeah...RMA but you are probably going to have problems with RMA since you have unlocked your bootloader. I had the same problem out of no where. i had it for 3 months, everything was good then bam green camera.... its a hardware issue, try to pinch the camera, it will work momentarily... i sent mine in last month on the 8th and i still havent gotten it back yet.
anyway good luck to you with your RMA since you are going to have to argue with them that it is a hardware issue... -.-
holy crap..... I will never buy asus again... tf101 -> tf201 -> nomore!
Sent from my Transformer Prime TF201 using XDA Premium HD app
mibo666 said:
holy crap..... I will never buy asus again... tf101 -> tf201 -> nomore!
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
don't jump to conclusion like that =/
i don't know if you tried the TF101 but it was a GREAT device, everything on it worked great
i mean yes the TF201 is a little messed but they're trying to fix it
i think you should give it a try and talk to asus since this is such a common problem even for people with locked devices
and i don't know where you live but i live in Toronto and my RMA took less then a week from sending and me receiving it
U pay for RMA afer unlock?
I live in poland and the nearest service is in czech republic. I takes minimum 2 weeks for repair and resend to me.
Tf101:
1st RMA: light bleding, broken plastic back - 3 weeks.
2nd RMA: light bleeding, dust under screen, dust under camera glas, broken left side of metal "frame" - 2 weeks.
After that I sold my TF101
TF201:
1st RMA: light bleeding, weak wifi, dead gps, broken keyboard - 2 weeks.
2nd RMA: light bleeding, weak wifi, not dead gps ...after first rma gps was fixed but still very poor, reboots and ramdom restarts. - 5 weeks.
All issues fixed for one week... now camera is dead. Lol....rly I hate asus and both transformers. My next tablet will be from apple. Android is great but asus is the worst manufacturer, samsung is the same (no updates) and other are crappy.
Ok I called to asus at 2pm and they said that I should call to him again at 4pm becouse they need to contact withs czech srvice. Ok we will see what next...
Wysyłane z mojego Transformer Prime TF201 za pomocą Tapatalk 2
Well seems like you're just really unlucky...
Other then the camera issue both my transformer works wonderfully
But i say if you want to go getan ip, then bye bye
Enjoy your ipad
Ok I called to asus ...and they said that repair will cost : 100€ and 40€ for transport. 140€.... no thanks :-(
Wysyłane z mojego Transformer Prime TF201 za pomocą Tapatalk 2
there are other threads too mentioning this problem...
why dont you try squeezing your prime at/around camera...this seems to fix problem for some...
ya, i had same problem like u. already sent for RMA since 10 april... still in process. im getting tired with asus.
i also had tf101. sold after 3 weeks =,=
tf201 used for 2 weeks ,sent for RMA 3weeks and so on. trying to sell it after this.
wanna say bye bye to asus 4ever!!!
---------- Post added at 05:32 PM ---------- Previous post was at 05:14 PM ----------
one more thing, before u send for RMA, u should take some picture of ur tablet because there are few threads complain about the broken after RMA.
good luck!!!
cherian_aiims said:
there are other threads too mentioning this problem...
why dont you try squeezing your prime at/around camera...this seems to fix problem for some...
Click to expand...
Click to collapse
I have done it and no reaction...still dont working.
Sent from my Transformer Prime TF201 using XDA Premium HD app
Hahaha i have squeezed it soooo hard again and its works! Lol.... New iPad got iSight we got squeezCAMERA xD
www.youtube.com/watch?v=PFdWFmWc3T0
Sent from my Transformer Prime TF201 using XDA Premium HD app
mibo666 said:
Hahaha i have squeezed it soooo hard again and its works! Lol.... New iPad got iSight we got squeezCAMERA xD
www.youtube.com/watch?v=PFdWFmWc3T0
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
it'll only work for a while until it messes up again... -_- yeah screw asus, this is the last product i will ever buy from them. ill go back to samsung with their samsung note 10.1 and the S-Pen
Few hours and no issue with camera...
No samaung is no good. Slow updates and poor quality "plastick". Not for me....i dont need s pen....i bought tablet with multitouch screen to touch it by finger not by stylus. Too many accesories is not good to daily using. U can lost it very fast...
Wysyłane z mojego Transformer Prime TF201 za pomocą Tapatalk 2
Just happened to me. I'm shipping it to their TX facility on Friday. It's unlocked and running Virtuous, so I'm not super optimistic that they'll be open to looking at it. I assume they'll see it's unlocked and refuse to service it even though the green screen issue is clearly hardware (not software!).
lil-devil said:
don't jump to conclusion like that =/
i don't know if you tried the TF101 but it was a GREAT device, everything on it worked great
i mean yes the TF201 is a little messed but they're trying to fix it
i think you should give it a try and talk to asus since this is such a common problem even for people with locked devices
and i don't know where you live but i live in Toronto and my RMA took less then a week from sending and me receiving it
Click to expand...
Click to collapse
when you factor in the time for the shipping/diagnosis/fixin/ and return shipping, its hard to believe most customers who send their primes to the manufacturer for this camera issue won't receive a fixed product in less than a week. thats why we attempt to find a fix ourselves by posting on this forum. speaking like that makes you sound less of a android dev supporter and more of an asus corporate representative.
mac58cdc said:
when you factor in the time for the shipping/diagnosis/fixin/ and return shipping, its hard to believe most customers who send their primes to the manufacturer for this camera issue won't receive a fixed product in less than a week. thats why we attempt to find a fix ourselves by posting on this forum. speaking like that makes you sound less of a android dev supporter and more of an asus corporate representative.
Click to expand...
Click to collapse
Yep - confirmed. Asus fixed my camera and turned it around in less than a week. Seems to work just fine now. It apparently didn't bother Asus at all that my device was unlocked and running a non-stock ROM (Virtuous). It was very clear to them that it was a hardware issue, and they fixed it. Plain and simple. I'm very satisfied with the service.
josho133 said:
Yep - confirmed. Asus fixed my camera and turned it around in less than a week. Seems to work just fine now. It apparently didn't bother Asus at all that my device was unlocked and running a non-stock ROM (Virtuous). It was very clear to them that it was a hardware issue, and they fixed it. Plain and simple. I'm very satisfied with the service.
Click to expand...
Click to collapse
you're the third or fourth person i've seen say this. looks like i'll be unlocking when I get mine back after i send it in for the camera and mura next week!
Related
Just been into Best Buy in the Hancock Center and played with their newly delivered TFP.
Two note worthy points:
It was pre loaded with ICS and it was the only tablet on display that couldn't connect to the Wireless network.
:-(
Sent from my Galaxy Nexus using XDA App
ShiroEd said:
Just been into Best Buy in the Hancock Center and played with their newly delivered TFP.
Two note worthy points:
It was pre loaded with ICS and it was the only tablet on display that couldn't connect to the Wireless network.
:-(
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
Yea, it doesn't have any WiFi problems at all....It's all fine and dandy until you try to use it away from your house with your above average router. This tablet will suck when it comes to weak signal hotel routers/coffee shop routers.
My Intel Core i7 laptop speedtest:
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Asus Transformer Prime speedtest:
xAnimal5 said:
My Intel Core i7 laptop speedtest:
Asus Transformer Prime speedtest:
Click to expand...
Click to collapse
The pictures aren't working..
JoeyLe said:
The pictures aren't working..
Click to expand...
Click to collapse
Are you using the xda app?
Pictures get messed up in the app, look on the full site. In your quote, both pics showed up!
ShiroEd said:
Just been into Best Buy in the Hancock Center and played with their newly delivered TFP.
Two note worthy points:
It was pre loaded with ICS and it was the only tablet on display that couldn't connect to the Wireless network.
:-(
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
You should ask a Best Buy worker why it isn't connected to the Internet. I would love to hear an explanation. Could you try to connect yourself? Was there simply no wireless networks or they just didn't hook it up?
Did you try holding it up in the air above your head? That seems to help with getting a better Wifi and GPS reception. It might have connected then.
xAnimal5 said:
Are you using the xda app?
Pictures get messed up in the app, look on the full site. In your quote, both pics showed up!
Click to expand...
Click to collapse
Nope, I'm using the desktop site on my PC. But they are still not working with me, lol.
xAnimal5 said:
Are you using the xda app?
Pictures get messed up in the app, look on the full site. In your quote, both pics showed up!
Click to expand...
Click to collapse
Confirmednot working
Sent from my Transformer Prime TF201 using xda premium
jrwingate6 said:
Yea, it doesn't have any WiFi problems at all....It's all fine and dandy until you try to use it away from your house with your above average router. This tablet will suck when it comes to weak signal hotel routers/coffee shop routers.
Click to expand...
Click to collapse
Mine connects fine to multiple WIFI hotspots, including my G2X and at least one public WIFI (it's the only one I've tried). In fact at that public WIFI the Prime connected and downloaded the ICS update and my phone wouldn't connect at all.
Well what the pics show are my TFP getting downstream speeds of 34.8mbps and My laptop getting 28mbps.
Sent from my Transformer Prime TF201 using xda premium
3rdamention said:
You should ask a Best Buy worker why it isn't connected to the Internet. I would love to hear an explanation.
Click to expand...
Click to collapse
Seriously, it could easily be that it simply wasn't configured for the network. I just returned from Best Buy and it was hit or miss whether a tablet had a connection. Some did, some didn't.
wynand32 said:
Seriously, it could easily be that it simply wasn't configured for the network. I just returned from Best Buy and it was hit or miss whether a tablet had a connection. Some did, some didn't.
Click to expand...
Click to collapse
I often have to ask them to connect a tablet to the internet. I was considering several models before I found out about the prime and Best Buy was a pretty good place to go to sample and play. Many times most tablets did not have an internet connection until I asked. Sometimes they would moan and groan and somebody would finally come by that knew how. It was like a corporate secret that not all sales associates were qualified to have. Quite funny actually. Finally turned the hotspot on my phone and just handled it myself.
jrwingate6 said:
Yea, it doesn't have any WiFi problems at all....It's all fine and dandy until you try to use it away from your house with your above average router. This tablet will suck when it comes to weak signal hotel routers/coffee shop routers.
Click to expand...
Click to collapse
And that was my exact intended use - for travelling, at airport's, at hotels, cafes abroad etc.
Mines going back next week due to the piss poor WiFi.
Sent from my Transformer Prime TF201 using Tapatalk
My Prime has a better signal/range then my HTC Sensation.. why aren't there all over the internet people *****ing about that device? Oh, yeah, that's right. They have normal expectations.
I had the same issue at Best Buy. They had 1 prime in stock which was a return. After about 30 minutes of waiting for a manager to unlock the cabinet so I could look at it, the first thing I did was try and connect to their WIFI with no luck. So the guy tells me they have a better hidden network he can connect it to. After about 10 minutes of failure he gave up. It had a very weak signal but just got stuck on obtaining IP address. All their other tablets were running fine on their network. The tablet is great looking and feels solid but needless to say I left it for the next unsuspecting customer.
JoeyLe said:
My Prime has a better signal/range then my HTC Sensation.. why aren't there all over the internet people *****ing about that device? Oh, yeah, that's right. They have normal expectations.
Click to expand...
Click to collapse
Haha, I like this +1
If im gonna count the amount of demos that dont work at best buy then every computer is garbage, ive been using my prime since december and when at my job I use my nexus s as a portable hotspot and have no problem.
I dont understand the obsecion that people has with making negative post about the prime, i took advise, I went to a BMW forum and and wrote SH******T about that car even thought i dont own one
PS: I have to stop reading this forum im becoming A TROLL and that is bad for my health
3rdamention said:
You should ask a Best Buy worker why it isn't connected to the Internet. I would love to hear an explanation. Could you try to connect yourself? Was there simply no wireless networks or they just didn't hook it up?
Did you try holding it up in the air above your head? That seems to help with getting a better Wifi and GPS reception. It might have connected then.
Click to expand...
Click to collapse
I spent 20 mins trying to get it to even show the Best Buy wireless with no luck. Every other tablet was connected.
The sales guys didn't know what to say or do about it. I told them about the bad WiFi and they were all like "Oh no! Its supposed to be better than the old Transformer!"
They had litterally only put it on display about 2 hours before I got there. The back was scratched to hell too!
Sent from my Galaxy Nexus using XDA App
ShiroEd said:
Just been into Best Buy in the Hancock Center and played with their newly delivered TFP.
Two note worthy points:
It was pre loaded with ICS and it was the only tablet on display that couldn't connect to the Wireless network.
:-(
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
ABT in Glenview has TFP in champagne gold in stock on display and hooked up to wireless. I was messing with it the other day.
Sent from my ADR6425LVW using XDA App
JoeyLe said:
My Prime has a better signal/range then my HTC Sensation.. why aren't there all over the internet people *****ing about that device? Oh, yeah, that's right. They have normal expectations.
Click to expand...
Click to collapse
My Sensation gets a great WiFi signal. I even made a YouTube video to prove it. I walk two levels above my router and to the complete other side of the house and still get 25mb/s download speeds. I don't know what else you can expect from a phone.
Sent from my MIUI.us Sensation 4G using XDA Premium App
I just got my new replacement prime today. I do not have any light leakage, gps, wifi, bluetooth, docking, serial # or dead pixel issues. It looks like they final got the issue worked out in the new primes.
how long did they have it?
they should offer us loaners, or a "once you receive the new one, mail us back your old one" type situation.
What does the serial number start with?
shep211 said:
I just got my new replacement prime today. I do not have any light leakage, gps, wifi, bluetooth, docking, serial # or dead pixel issues. It looks like they final got the issue worked out in the new primes.
Click to expand...
Click to collapse
I've had one those non-issue TPs since early January
x2 to curiousity of the serial number? What issues did you have prior to repair?
shep211 said:
I just got my new replacement prime today. I do not have any light leakage, gps, wifi, bluetooth, docking, serial # or dead pixel issues. It looks like they final got the issue worked out in the new primes.
Click to expand...
Click to collapse
Great news to hear. I'm sure the doubters will come asking you to do extensive testing and make vids as proof. Then once it is proved, they'll say you not testing right or make some other kind of excuse. Lol
So this is a new C serial number series device?
shep211 said:
I just got my new replacement prime today. I do not have any light leakage, gps, wifi, bluetooth, docking, serial # or dead pixel issues. It looks like they final got the issue worked out in the new primes.
Click to expand...
Click to collapse
Do you notice anything different visually or firmware wise? Did they load ICS on it? Can also take screenshot of GPS.
No disrespect meant to the OP, but I've seen a number of these threads pop up, only to have the OPs come back in a day or two saying they were wrong - at least about the WiFi, BT and GPS problems, which exist on all Primes. It's almost always a classic case of a user trying to convince themselves that their new unit is perfect when it really isn't. I'd probably be guilty of it myself.
which serial number does it have? mine is also absolutely fine, no problems so far. S/N: BC
They have arrived..lmfao. To rain on the parade and blindly assume all devices are broke because theirs was. SMH
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nyijedi said:
No disrespect meant to the OP, but I've seen a number of these threads pop up, only to have the OPs come back in a day or two saying they were wrong - at least about the WiFi, BT and GPS problems, which exist on all Primes. It's almost always a classic case of a user trying to convince themselves that their new unit is perfect when it really isn't. I'd probably be guilty of it myself.
Click to expand...
Click to collapse
as i said, i don't really have any problems so far. bought mine a week ago. ok, GPS is not good, but there's worse... (I9000 anyone?).
Wifi and BT is not an issue for me. Works as intend.
demandarin said:
They have arrived..lmfao. To rain on the parade and blindly assume all devices are broke because theirs was. SMH
Click to expand...
Click to collapse
Sorry to annoy you, but it's true. Issues like light bleed, dead/stuck pixels, the glass separating from the display, etc. are legitimate reasons to exchange your Prime. However, the GPS, WiFi, and BT issues exist on all Primes - some just don't recognize their shortcomings based on their use cases.
Seriously, even Asus themselves came out and essentially said the GPS sucks, removed it from their advertising, and removed the shortcut to it in ICS, yet we still have people claiming a simple swap of Primes fixed their GPS issues. It's comical.
I just got a prime yesterday with the serial starting with CC. Didn't get a chance to fully test everything but I did notice very minimal bleeding on the bottom. It was loaded with honeycomb.
Yep. . . I have a BCOKAS serial number unit that has . . .
- No detectable light bleed on the screen
- No dead or stuck pixels
- Streams to Bluetooth over WIFI with no problems
- Has WIFI speeds and sensitivity that is identical to my Galaxy S2
- Has functional (though weak) GPS. (i.e. It will lock and generally stay locked even in a moving car if it is on the dash and has a good view of the sky).
This unit was purchased 1 week ago at a Best Buy in Duluth, MN. Having said all that, I do get concerned by all the reports of bad units. . .I keep wondering when mine is going to fail!
Do you have the latest update from Asus? The one with the GPS "fix" that messed up GPS.
nyijedi said:
Sorry to annoy you, but it's true. Issues like light bleed, dead/stuck pixels, the glass separating from the display, etc. are legitimate reasons to exchange your Prime. However, the GPS, WiFi, and BT issues exist on all Primes - some just don't recognize their shortcomings based on their use cases.
Seriously, even Asus themselves came out and essentially said the GPS sucks, removed it from their advertising, and removed the shortcut to it in ICS, yet we still have people claiming a simple swap of Primes fixed their GPS issues. It's comical.
Click to expand...
Click to collapse
First off, I am not certain at all that EVERY prime have WIFI/BT issues. The BT and WIFI performance of my Prime and my Galaxy S2 have been nearly identical in every scenario I have tested. I will agree, that even the best of them have a weak GPS signal . . .
---------- Post added at 03:42 PM ---------- Previous post was at 03:40 PM ----------
krispy521 said:
Do you have the latest update from Asus? The one with the GPS "fix" that messed up GPS.
Click to expand...
Click to collapse
Yep. . . running 9.4.2.11 GPS version v6.9.13
nyijedi said:
Sorry to annoy you, but it's true. Issues like light bleed, dead/stuck pixels, the glass separating from the display, etc. are legitimate reasons to exchange your Prime. However, the GPS, WiFi, and BT issues exist on all Primes - some just don't recognize their shortcomings based on their use cases.
Click to expand...
Click to collapse
Where can i get this Information? It doesn't seem to affect my device so i'm a little confused.
Out answer like the 4th time's a charm. After going through 3 primes ordered online, a local store finally got some in and it was my lucky day. Theres a little bit of backlight bleed but its minimal and nothing I'm gonna fuss about considering how many primes I've bought and returned forty other issues, the wifi is good, ics seems solid, just hoping I dont jinx myself by posting this here on xda.
Sent from my SPH-D710 using xda premium
malufor said:
Where can i get this Information? It doesn't seem to affect my device so i'm a little confused.
Click to expand...
Click to collapse
There are countless threads including a huge amount of test data showing these problems. A search for "WiFi" will point you to them.
krispy521 said:
Do you have the latest update from Asus? The one with the GPS "fix" that messed up GPS.
Click to expand...
Click to collapse
This needs to be answered every time it's stated: the latest update does NOT break GPS on every unit. I have three BC units (same hardware build, 0214) that have all been updated. Two have GPS that locks on outside within a minute and get as many as 12/14 satellites, and that can even lock indoors. I have one unit that takes 30 minutes or more to finally lock onto any satellites outdoors, and the most it's connected to at once is 5 satellites.
What's more interesting is: what's the variance here? I believe that the update breaks SOME units' GPS. The question is: what's different about those units?
Bought a new TP 64GB from Amazon. Worked for 2 days, then the computer stopped recognizing it. MANY MANY calls to Asus "support" had me jump through all kinds of hoops trying everything to get the thing to work. Finally I ship the TP to Texas at MY expense for RMA. I finally got it back an hour ago UNCHANGED. They never even tested it to see if they fixed it. Now I call and get ANOTHER RMA, and have to send it in again. Never buy another Asus product. Period.
lesson*
Ha! I'm not laughing at you my friend, but just the situation in general. I just got an RMA # for this annoying LCD mura that I have as a result of Asus' crappy displays that they used, but I doubt I'm actually going to use it since the only thing worse than their product design is their RMA process. Judging from the majority of threads on XDA, you should probably just be happy that they didn't break it on you and either blame you for customer-induced damage or just ship you back a broken tablet. Asus sucks.
STraver said:
Bought a new TP 64GB from Amazon. Worked for 2 days, then the computer stopped recognizing it. MANY MANY calls to Asus "support" had me jump through all kinds of hoops trying everything to get the thing to work. Finally I ship the TP to Texas at MY expense for RMA. I finally got it back an hour ago UNCHANGED. They never even tested it to see if they fixed it. Now I call and get ANOTHER RMA, and have to send it in again. Never buy another Asus product. Period.
Click to expand...
Click to collapse
i have no idea why anyone would be so stupid to send it to Asus when you could have just sent it back to amazon no quesions asked and gotten a new one or a refund and then ordered a replacement.
knives of ice said:
i have no idea why anyone would be so stupid to send it to Asus when you could have just sent it back to amazon no quesions asked and gotten a new one or a refund and then ordered a replacement.
Click to expand...
Click to collapse
That was my thinking exactly. The OP states that after 2 days there were problems. Within that short of a time period I would have been going straight back to where it was purchased and asking for a replacement or refund. (online retailer or not).
krlane said:
That was my thinking exactly. The OP states that after 2 days there were problems. Within that short of a time period I would have been going straight back to where it was purchased and asking for a replacement or refund. (online retailer or not).
Click to expand...
Click to collapse
exactly. they go from a company - Amazon - that is pretty much the gold standard for customer service amongst online retailers where they could have easily dealt with them and had a prime in their hands within a few days to trying to RMA it through Asus when there are a million threads and horror stories already on this board. makes no sense.
the LAST thing you should ever do is try to send it back to the company to fix when you can get a new unit.
STraver said:
Bought a new TP 64GB from Amazon. Worked for 2 days, then the computer stopped recognizing it. MANY MANY calls to Asus "support" had me jump through all kinds of hoops trying everything to get the thing to work. Finally I ship the TP to Texas at MY expense for RMA. I finally got it back an hour ago UNCHANGED. They never even tested it to see if they fixed it. Now I call and get ANOTHER RMA, and have to send it in again. Never buy another Asus product. Period.
Click to expand...
Click to collapse
This a true story? Why would you get an RMA from Asus when you could have just returned it back to Amazon and got a new one? I've received 5 Prime tablets from Asus RMA department and all of them had issues. If you actually read some of the older posts in here when everyone was RMA'ing their Prime's most people had like an average of 3 RMA returns for one tablet. The RMA process just made it worse.
hate to be one of those "cool story bro" guys, buuuuut this seems to be an exception. haven't seen a bad rma experience posted in at least the last month. sent mine in for a camera and lcd screen mura issue and had it back in hand within 12 days good to go. they've gotten a lot better. also, have you tried using any other computers? if they sent it back and its still not working, have you considered that your computer might be messed up?
anyways, good luck either way! i love my prime and although asus kinda screwed up with some aspects of the tablet, i'm super happy with it. cheers
Sent from my Transformer Prime TF201 using XDA Premium HD app
Have people been getting Asus to pay for shipping? I got my RMA number online and it doesn't mention anything about shipping costs.
Sent from my Galaxy Nexus using xda premium
nhshah7 said:
hate to be one of those "cool story bro" guys, buuuuut this seems to be an exception. haven't seen a bad rma experience posted in at least the last month. sent mine in for a camera and lcd screen mura issue and had it back in hand within 12 days good to go. they've gotten a lot better. also, have you tried using any other computers? if they sent it back and its still not working, have you considered that your computer might be messed up?
anyways, good luck either way! i love my prime and although asus kinda screwed up with some aspects of the tablet, i'm super happy with it. cheers
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
Yes I checked other computers and the tech support folks had me try that and a bunch of other stuff as well before giving me an RMA. The tech people were fine. I just think they didn't test it before returning to me, or meant to send me a replacement and sent the original; back by mistake. I have been surprised at this experience for I did my homework before deciding to buy the prime and it was rated #1 in most reviews.
nyijedi said:
Have people been getting Asus to pay for shipping? I got my RMA number online and it doesn't mention anything about shipping costs.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I had to pay the first time. They only offered to pay when they returned my prime unrepaired and I had to send it back again.
knives of ice said:
i have no idea why anyone would be so stupid to send it to Asus when you could have just sent it back to amazon no quesions asked and gotten a new one or a refund and then ordered a replacement.
Click to expand...
Click to collapse
This was not an Amazon problem and I felt it would not be fair to return it to them for an Asus issue.
STraver said:
This was not an Amazon problem and I felt it would not be fair to return it to them for an Asus issue.
Click to expand...
Click to collapse
but it goes back to asus after you return it to them. it's the easier way to deal with all of this.
as for your prime, have you tried downloading the latest firmware file from the asus website and pushing that? does your charger work? anyways, best of luck!
Sent from my Transformer Prime TF201 using XDA Premium HD app
nhshah7 said:
but it goes back to asus after you return it to them. it's the easier way to deal with all of this.
as for your prime, have you tried downloading the latest firmware file from the asus website and pushing that? does your charger work? anyways, best of luck!
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
Yes I tried all those ideas and the Asus folks had me check all those things as well. The port does work for charging, but is no longer recognized by a computer. It seems to have happened to a number of other primes too because I've seen other descriptions very similar. I put up one post where I asked people who had this issue and sent their prime in to RMA to report what Asus found when they completed the repair, but no one was willing to respond. I was going to report what the problem was when I got mine back but Asus didn't repair it, they just returned it..........
In all honesty, they received mine one week and was fixed and returned by the beginning of the next week. BUT, I can say that they did use some tool to open the case which scratched my freaking paint in some places I guess they figure just be happy we fixed it. In the paper work included in the return box somethings said fixed - void warranty, what does that mean.
pceasar said:
In all honesty, they received mine one week and was fixed and returned by the beginning of the next week. BUT, I can say that they did use some tool to open the case which scratched my freaking paint in some places I guess they figure just be happy we fixed it. In the paper work included in the return box somethings said fixed - void warranty, what does that mean.
Click to expand...
Click to collapse
I think it means they put on a new void warranty sticker
Sent from my Inspire 4G using xda premium
Hi guys!
First of all, I need to ask, do I have yellow tint issue?:
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"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Also, when the phone gets hot ( about 40C) there is a clear yellow frame along the screen sides. It's like the yellow tint thing on the first pic, all around the sides.
What's that? Glue or what? Pretty annoying!!
Thanks in advance!
Sent from my LT26i using xda premium
ye, thats the yellow tint, get it replaced under warranty asap.
Interesting, my local Sony place are now saying I will have to pay to get this issue corrected. Apparently it is now not a known issue.
My carrier, three UK, won't replace either as it has not broken down.
They acknowledged it is heat related, but my fault :-(
Really not happy now :'(
Sent from my XperiaS via transwarp conduit.
are you rooted and do you have your bootloader unlocked?
because this might be their "excuse" for not repairing your phone at their own expense
Lord Takyon said:
Interesting, my local Sony place are now saying I will have to pay to get this issue corrected. Apparently it is now not a known issue.
My carrier, three UK, won't replace either as it has not broken down.
They acknowledged it is heat related, but my fault :-(
Really not happy now :'(
Sent from my XperiaS via transwarp conduit.
Click to expand...
Click to collapse
UK warranty repairs are usually "repaired" by SBE, mine's on it's second trip to them for this problem (actually it's been lost somewhere, but that's another story) they have admitted to me that it's a known issue, confirmed by SONY (and there are enough websites with this info on it to back you up), so they're lying
Contact sbeglobalservice.com/uk/ directly..
ahomad said:
are you rooted and do you have your bootloader unlocked?
because this might be their "excuse" for not repairing your phone at their own expense
Click to expand...
Click to collapse
Hmm, anyone sending their unit back should really full wipe, relock bootloader and install stock as a precaution
Mine has locked bootloader, and until a couple of days ago was not even rooted.
The exact phrase they used was 'you've obviously been operating it outside of the recommended temperature range'.
Obviously I asked how they knew this, no sensible reply was offered. They did however tell me to give it a ready every few minutes.
Next time I will request a chat with someone who has a clue.
Not happy with Sony or ThreeUK.
Sent from my XperiaS via transwarp conduit.
Lord Takyon said:
Mine has locked bootloader, and until a couple of days ago was not even rooted.
The exact phrase they used was 'you've obviously been operating it outside of the recommended temperature range'.
Obviously I asked how they knew this, no sensible reply was offered. They did however tell me to give it a ready every few minutes.
Next time I will request a chat with someone who has a clue.
Not happy with Sony or ThreeUK.
Sent from my XperiaS via transwarp conduit.
Click to expand...
Click to collapse
Haha, what an excuse "outside temperature range"..seriously? You live in the UK, not on the sun...
They -should- repair it for you, as they have done for many many others (I'm speaking globally, but I know there was UK people who got theirs repaired as well..)
Bootloader unlocked/locked or rooted/not rooted shouldn't make a difference, and until now it hasn't. There's just those idiots who work for Sony and your mobile provider who are uninformed, I would definitely try again if I were you.
Outside temperature huh?... in Middle East, outside temperature can range and go up between 47C to 50C...
Sent from my LT26i using Tapatalk 2
It's a defective scren.
I've used my Xperia S to the limit since it get unboxed and till now my screen is gorgeous. (even above 40º under heavy gaming stress test with maximum brightness)
Mine has it for the second time. Only got it back after the first time 2 weeks ago, took them about 3 weeks to fix it, and already its gone again? I love this phone I really do, but if it's gonna keep doing this I can't see myself keeping it, I refuse to use a knowingly defective product.
Sent from my LT26i using Tapatalk 2
Still not all of them fixed..?
Damn im gonna still wait for it..
Verstuurd van mijn LT26i met Tapatalk
Luhccas-X10 said:
It's a defective scren.
I've used my Xperia S to the limit since it get unboxed and till now my screen is gorgeous. (even above 40º under heavy gaming stress test with maximum brightness)
Click to expand...
Click to collapse
Has it been over 2 months? I was happy like u till week ago.
Sent from my LT26i using xda app-developers app
Here, i have same problem.
But my xperia dont have warranty because is imported from europe...
Im from Brazil.
Sent from my LT26i using xda app-developers app
Mine was fine for weeks, thought I'd escaped.
ThreeUK said it wasn't their problem as it was a manufacturing fault and not a breakdown. Ironically my earpiece speaker completely died earlier, reflash didn't help but carrier will replace the phone as it has broken down lol
Sent from my XperiaS via transwarp conduit.
I've had a similar problem with T-Mobile ("you've had the phone for more than a week so it's not our problem and we won't replace it"). It went off to SME (or whatever they're called) who couldn't find a fault despite it being clearly visable to even the useless sap in the T-Mobile shop.
I rang Sony who said all they'd do is send it off to SME (or whatever they're called) like T-Mobile did but I'd have to sort the postage out, that was 2 months ago, I've not got round to doing it and frankly can't be arsed.
But yeah, you got the tint problem.
Does that tint problem ever go away for people, or does it remain forever? I guess it would get annoying, but in general it doesn't seem that bad?
Chocolate Columbo said:
Does that tint problem ever go away for people, or does it remain forever? I guess it would get annoying, but in general it doesn't seem that bad?
Click to expand...
Click to collapse
Some people have reported, and I would concur, that it becomes less severe over time. I don't think it will ever completely vanish though.
I should add that half the battle is getting your brain not to notice it. Things like this get annoying because once you see it you can't stop noticing lol
Sent from my XperiaS via transwarp conduit.
may I ask your build date (xxwxx) under the back cover.
I have heard that after an exact built date the problem is not apperarings
****! I was hoping that it wasnt yellow tint issue. Damn! Hate it! Now I have to get it repaired and be without it for weeks!!!! ARG! I HATE phones with defects!
It's pretty annoying when for example using xda app on phone and browsing with bright/white background.
But it gets very annoying when the phone gets about 40C, then I have this yellow **** all around the sides on the screen! Anyone els also have this? Why is it only showing when it gets about 40C? Is the yellow that appeares on the screen glue or is it just a defect screen?
Built date? Back? Many numbers there, whats the built date numbers?
SI, FCC ID, S/N, IC???
Sent from my LT26i using xda premium
Sikiduck said:
****! I was hoping that it wasnt yellow tint issue. Damn! Hate it! Now I have to get it repaired and be without it for weeks!!!! ARG! I HATE phones with defects!
It's pretty annoying when for example using xda app on phone and browsing with bright/white background.
But it gets very annoying when the phone gets about 40C, then I have this yellow **** all around the sides on the screen! Anyone els also have this? Why is it only showing when it gets about 40C? Is the yellow that appeares on the screen glue or is it just a defect screen?
Built date? Back? Many numbers there, whats the built date numbers?
SI, FCC ID, S/N, IC???
Sent from my LT26i using xda premium
Click to expand...
Click to collapse
Date is something like this:
12W08
The 12 means 2012, the 08 means week number. Yours may vary.
Also Hardware revision is a 4 letter code just above this, looks like AAAB
Phones are destined to have yellow spots are the "AA"s where "AA" is the first two digits of the code.
Okay so i was just reading the thread and got me wondering, if it was a loose connection on the camera , so i squeezed the screen with both finger and thump either side of the camera and low and behold it is working again.. give it a try could be down to more shoddy asus craftsmanship. give it a go be interested to see the findings, planning on a massive asus shout via trading standards on Monday for a full refund..
http://db.tt/IqcWbvqj
(hope the link works, not dropbox before)
Sent from my Transformer Prime TF201 using XDA Premium HD app
doddsie said:
Okay so i was just reading the thread and got me wondering, if it was a loose connection on the camera , so i squeezed the screen with both finger and thump either side of the camera and low and behold it is working again.. give it a try could be down to more shoddy asus craftsmanship. give it a go be interested to see the findings, planning on a massive asus shout via trading standards on Monday for a full refund..
http://db.tt/IqcWbvqj
(hope the link works, not dropbox before)
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
Same happened to my tp and I thought it was a bad flash or something until last night I decided to squeeze the camera and it work, only for a few seconds before I had to do it again... Im really not surprise by the craftmanship since they sold us a device with poor wifi and GPS to begin with!
Son of a beach.. WOW - you guys are right. My Camera has been out for months. happened to read this and tried it. Boom - camera works.
I used to really like this Prime - I was such an advocate.. but now my hinge on the keyboard is so loose, GPS sucks, Wifi issue, camera green - well up till now... This thing is actually a great feature set in a pile of junk!
Thanks Guys for the tip.
I just encountered this problem today.... 2 weeks after my warranty has expired. Anyway I squeezed the camera area and it appears to have fixed itself. I have never dropped this tablet and treat it with kid gloves so not sure how the connectors could have come loose. Hope the fix holds.
I really wish Asus would have recalled this tablet. As much as i hate apple products you could be sure they would have recalled it if they had this many issues.
Sent from my Transformer Prime TF201 using xda app-developers app
This sounds a lot like the squeeze fix for bad wifi signal that was discussed a long time ago. I wounder if they used the same type of connector for the camera and the wifi antennas.
Well that fix didn't last long. Camera is now doing the green thing again and this time I can't get it to go back to normal. Piece of crap! This is honestly the first time I have every had a piece of electronics fail on me. I am tired of paying top dollar for cheap crap.
Sent from my Transformer Prime TF201 using xda app-developers app
I also have the same problem. Camera broke weeks after I had owned it for a year. In the UK we were all offered our money back or an extension of the warranty to 18 months. I thought I had the 18 month warranty. Asus are telling me they have no record of it and are currently refusing to fix this obvious manufacturing defect. I am the original owner of the tablet and registered it in their VIP website when I got it.
For some inexplicable reason I still like my tablet though. I just don't like Asus, in particular their (lack of) customer support. I think they should be a little kinder to their beta testers. i.e. anyone that bought a Prime from new.
Oh... and the temp fix doesn't work for long.
Sent from my Transformer Prime TF201 using Tapatalk HD
same thing, green completely garbled screen, pushed on either side of the camera and it fixed itself... won't stay though
This is interesting. I just logged onto the asus site to check my registered products and my prime is not listed either. The only item listed is my Asus motherboard. I know 100% that I registered the tablet.... in fact you had to in order to receive the GPS Dongle. Looks like Asus really wants to forget the prime even existed by blowing away all the records.
Sent from my Transformer Prime TF201 using xda app-developers app
FIX!!!
Ladies and gentlemen,
I believe I have a fix for green screen camera. After trying many, many things, including flashing rom, I cleared cache and data for gallery app and voilà - camera is working like new. Give it a go.
I just tried clearing the data and cache for the gallery app but it did not fix my problem.
Sent from my Transformer Prime TF201 using xda app-developers app
its a hardware problem.. (loose pins or something). cannot be fixed through software..
Tempie007 said:
its a hardware problem.. (loose pins or something). cannot be fixed through software..
Click to expand...
Click to collapse
Mine wasn't. The pressure method didn't work but clearing the gallery cache and data did. The TF camera must have multiple issues....
OK, so the camera issue had returned today. I tried what worked before (clearing gallery cache and data) with no success. Then I booted into recovery and ran "Fix Permissions". When my Prime booted up camera was working again. I'm thinking that in my case it may not be a hardware issue but a software one. I just wish I'd know exactly what causes it.
touching the connections on the camera PCB fixes mine, but it's rather impractical to crack open the prime every time I want to take a photo... Either an instability (oscillation), dry joint or broken connection of the flex-pcb is my guess.
Omg. So glad I found this post. I tried it and lo and behold it worked. Thank you for taking the time to post the solution.
Oi
Meu celular está com a camera verde quando vou filmar.
como resolvo ?