Hello, I was wondering if anybody could help me.
Recently the digitizer on my EVO 3D cracked, and I took it to a repair store in my local town centre. I got it back, and the LED touch lights at the bottom of the phone (Home, Menu, Back and Search) didn't light up anymore, and the camera became tempermental and decided when it wanted to work. When I opened it, it mostly hard reset the phone, or took me right back to the homescreen.
My mum took me back in, and we asked them to fix it, and they apologized and took it back and fixed it for free. I got it.back, and they claimed they could fix neither the lights, or the camera. I can live without the touch lights, but the camera now near enough refuses to work all together, only rarely will it actually load. I've tried using a different app to see if its a software issue, and the other app just freezes and crashes.
I've contacted HTC, and they said they'd arrange to collect it, and give me a quotation, but I'm concerned that, because when they replaced the digitizer they gave me the Sprint EVO 3D one and not the UK version, that HTC UK won't take it back because its voided the warranty...
Does anyone know of anything I could try to sort this problem myself? If not, I'll send my phone back to HTC for repair and see what happens...
Any help is greatly appreciated
Sent from my HTC EVO 3D X515m using xda app-developers app
Well if that store is the one who did all this to your phone, you should be taking it back to them and demand they fix it. It's their fault, they should fix it.
I did take it back to them. They couldn't do anything about it. They said there was nothing they could do about it.. :/
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HTCLittleMonster said:
I did take it back to them. They couldn't do anything about it. They said there was nothing they could do about it.. :/
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Well again, they broke it, they can fix it. Talk to a manager and demand it. You paid for a service that they messed up.
Related
My screen is freezing randomly, and my Q or 1 on my keyboard screen wont even push, it will always hit W or 2 instead, I did a full hard reset, and still the same, so hopefully they can give me another one, so I can root, since this one is updated OTA. wish me LHUCCKK
Yeah that's A knOwn problem, but I got unrooted with the 1.49ers boot
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I just took my gf's phone in for the same reason. It WWE quickly diagnosed as having a defective digitizer. They'll just replace the screen.
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Really? They said they was gona order me a new one Yes, but dont know if it'll be a refurb or new new one, just at least one without the latest update.
The first phone that the lady at the sprint store tried to set me up with had a problem like that, the bottom right 1" square area did not function.
Yep, its definitely the digitizer.
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Hi all,
Couldn't find a thread about this, sorry if it exists.
My EVO 3D has been experiencing what can best be described as phantom touches. I leave the phone alone with the screen on and it moves the home screens in a jittery fashion or randomly presses the screen. Approx middle, slightly to the left just below the centre of the screen and also closer to the home/menu soft keys. It's not a permanent issue, but it does go absolutely "mental" at times making the phone unusable until it settles down.
It also interferes with the lock screen, playing havoc with the pattern unlock.
Tried all the usual... factory reset etc etc but to no avail.
Has anybody else come across this?
Sent from my HTC EVO 3D X515m using xda premium
I've had mine do that albeit, rarely. He home screen goes sporadic or the app drawer scrolling is messed up.
Sent from my PG86100 using XDA App
It used to do that for me when I had it plugged in to my car.
Video record it! Then take it to the sprint store and say that you're scared of your phone and get a new one. If it can work for my neighbor, it can work for you! âīšâ
Mine does this horribly when my phone is in cold air. My last 3d also had this issue and it was replaced when installing a new digitizer did not help.
It's getting more frequent.
I'm in the UK.. I'd have to be REALLY scared of it to go to Sprint in the US
Sent from my HTC EVO 3D X515m using xda premium
Lol Yeah, that would be a long trip. You ever thought about rooting it and installing a new ROM?
My Atrix does that when I set it down in certain surfaces, like a mattress out pillow, or carpet, but as long as I am touching the case of the phone, it doesn't do that.
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oohaylima said:
Lol Yeah, that would be a long trip. You ever thought about rooting it and installing a new ROM?
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Yep, tried that too... well I went from stock to a rooted version of a more up to date stock ROM.
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ashinsel said:
My Atrix does that when I set it down in certain surfaces, like a mattress out pillow, or carpet, but as long as I am touching the case of the phone, it doesn't do that.
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I took the screen protector (Martin Fields) off and was trouble free for two days. I suspect that was coincidence though as it's now worse than it was prior to that.
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Mine doesn't do that but there are times when I unlock it and it automagically goes to what ever app is in the lower right side of the screen. My wifes has started doing it also. Even replacements that I have gotten have done it.
i actually just had mine swapped out for the same reason.
did it on ICS, MIUI, and warm.
I say take a chance at running the newer OTA update combo pack that Xhausx put out. It does include some sorry of touch panel firmware update I believe. It's worth a shot just for the hell of it.
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thoughtlesskyle said:
i actually just had mine swapped out for the same reason.
did it on ICS, MIUI, and warm.
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Likewise. After a month of having my Evo 3D, the screen would act possessed. No matter what I flashed or did, nothing would make the slightest difference. It got so bad that I ended up returning it.
OP, return it. It's a common issue with these phones.
SAME PROBLEM! i have flashed viper, synergy, olympus, warm, and more im sure! Same problem every time ! Please let me know if anyone finds a fix without returning the phone! THANK YOU!
It is a hardware problem, changing the ROM isn't going to help.
My d1 did the same thing after a year or so. It actually still works as long as you can keep the phone at a certain temp, but as soon as it warms up from use it goes back to it.
My girlfriends started doing that today
downloaded touchscreen tester from the market and what do you know digitizer is jacked some spots show as multitouch with only one finger
ok that helps. so, do i have to actually return the phone to fix the problem? or can i get a touchscreen tester and find the problem and fix it? or is that not even worth the trouble?
Thanks for the help
Oddly I just started encountering the same issue two days ago and now can barely use this phone.
Bit of an update.
I did S-On and so far haven't had the issue reappear. Obviously since it is an intermittent problem, it's not definitely gone.
I'll give it a day or so and report back.
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animal7296 said:
Mine doesn't do that but there are times when I unlock it and it automagically goes to what ever app is in the lower right side of the screen. My wifes has started doing it also. Even replacements that I have gotten have done it.
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Click to collapse
+1 on this.
Now I know it's not me being crazy. I've always had random apps opening up after preforming an action even though I was sure I never touched that app.
I have a Leedroid build on my phone but recently I am suspecting yet a new hardware problem on my phone. The cam have green lines on it attached photo. Yeah don't I look cute, but that aside. The next day it is fine again. Could it be just the rom or is it what I suspect a hardware failure... And it effects both front and back camera
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Welcome to the Matrix.
You could try a different rom just to make sure it is hardware related.
Sent from my ICS 3VO with Tapatalk 2
OrjanTonder said:
I have a Leedroid build on my phone but recently I am suspecting yet a new hardware problem on my phone. The cam have green lines on it attached photo. Yeah don't I look cute, but that aside. The next day it is fine again. Could it be just the rom or is it what I suspect a hardware failure... And it effects both front and back camera
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It looks like some sort of camera failure to me. Seen some weird cams on the 3d coming back to the techs at Sprint where I worked.
Must have replaced at least 4 or 5 evo 3d cams with similar lines, colors. Does the actual display of cam look messed up or just the after shot it created? If it's both, hardware 100%
Try other roms?
Both :-\ but the weird part is that it seems tobe both front and back cam... And it is periodic ^_^ so I really can't tell whether it is hardware or software. Anyway I guess since it is a rooted phone they will blame software as they usually does. I can't understand why there is a warranty void if you root the phone.
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OrjanTonder said:
Both :-\ but the weird part is that it seems tobe both front and back cam... And it is periodic ^_^ so I really can't tell whether it is hardware or software. Anyway I guess since it is a rooted phone they will blame software as they usually does. I can't understand why there is a warranty void if you root the phone.
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Sprint doesn't care about root, but you are obviously GSM and on a different carrier, so you could unroot it before taking it in and play stupid. "What's this root people are talking about? "
Sent from my ICS 3VO with Tapatalk 2
Had this happen with another non HTC device... got it replace, happen to be hardware related.
I will send it fully rooted and make them prove that it is the software on the phone that has really done the damage. The burden of proving that the software has made these errors are on the company not the owner. Long shot but worth it, and maybe it will help others. Blaming software for everything wrong with the phone is getting retarded.
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Anyone else having instances where their phone starts doing stuff by itself when the screen is on? I use the SHOW TOUCHES option in developer options and it shows the screen registering multiple touches all over the screen when I'm not touching it. Started happening recently, which is odd because nothing has changed. Phone is stock.
Do you have a case on the phone? Might be dirt, debris, or moisture between the case and the screen. Remove case, clean the case edges and edge of the screen.
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It happens both with and without the case.
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neoshi said:
It happens both with and without the case.
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Your phone is possessed.
Did you try flashing different rom?
Sent from my lair.
Sounds similar to the issue some people were having with the E4GT. I know my wife's previous phone (E4GT) had issues with the menu opening on its own and it didn't matter whether or not she had a case on it. First I've heard of this issue on the EVO LTE.
Sent using my HTC EVO 4G and a magic wand
volk9029 said:
Your phone is possessed.
Did you try flashing different rom?
Sent from my lair.
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Seriously. It's really annoying though. Stock so no root for flash. Don't want to root yet.
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neoshi said:
Seriously. It's really annoying though. Stock so no root for flash. Don't want to root yet.
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How long you had this phone for? Is it new?
Release phone.
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Do you have a screen protector on it? Moisture/debris could be trapped underneath.
Or
Bad digitizer/loose cable. Have you dropped it?
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Negative to all counts. Guess I should claim this one. Sigh.
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neoshi said:
Negative to all counts. Guess I should claim this one. Sigh.
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Usually that means the digitizer is going bad (assuming there is no liquid damage inside your phone).I would try a hard reset first and if that doesn't work take it to a S&R center.
If you take it to a Sprint Service and Repair center and you are paying for ESRP or TEP on your monthly bill, then they will replace the display or your phone for free. If you're not paying for ESRP or TEP, a corporate store will charge you $35 to fix or replace it, a third party store will usually charge you $35 plus the price of the part.
ItsTommyGun said:
Usually that means the digitizer is going bad (assuming there is no liquid damage inside your phone).I would try a hard reset first and if that doesn't work take it to a S&R center.
If you take it to a Sprint Service and Repair center and you are paying for ESRP or TEP on your monthly bill, then they will replace the display or your phone for free. If you're not paying for ESRP or TEP, a corporate store will charge you $35 to fix or replace it, a third party store will usually charge you $35 plus the price of the part.
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Are the Spring Service centers replacing digitizers now? I thought I read somewhere that they weren't. I sure hope they are now.
Sent from my EVO LTE using xda app
From what I've read, your symptom of phantom screen presses may be a sign of some form of malware on your phone. I would suggest taking a close look at the apps running. I'm not sure however what tools would be useful to discover the culprit. A factory reset would, obviously, clear the problem item. Good luck!
Wow theres quite a bit of respsonses... Nonetheless, I am almost certain that you are having a kernel issue. Which then translates to a voltage/ground issue.
As some people stated, the OG Evo did have some problems with voltages. IE, on my Evo OG, I would sometimes not be able to pull down the menu (happened to ALOT of people not just me), and i decided to run a wire from the battery terminal (on the ground). After doing this, i had an exposed wire hanging out. Now the problem would still persist, i couldnt bring down the menu. However, if i TOUCHED the wire, my menu bar would work just fine. Once I stopped touching the wire (ungrounded) the menu bar would not work.
A little while after that, there was a kernel with tweaked voltages. I flashed this kernel, and my menu bar ALWAYS worked fine (without the wire trick)... Pretty sure it was one of Chad.Goodman's kernels.
Needless to say, a little while after, HTC released an update with an updated kernel, and no one ever had that problem again.
Take my advice, root your phone (it is much safer, secure, and private to have a rooted phone than not, but I won't get into the specifics here). After having rooted it, flash the AwesomeSauce 2.3 kernel (its over at themikmik forums). You won't need to S-OFF you can just use the S-ON installer. I would recommend using the lowest overclockable ( 1.7ghz)
If, after this, your phone still has the problem, your phone is defective. In which case, you can RUU it, and it will be back to stock. Either way, Sprint does not care about you being rooted. The only thing they CAN do is tell you that rooting your phone is not recommended, and they will flash your phone back to stock. So you do not have to worry about rooting.
Thanks. I'm familiar with rooting. Just dislike dealing with bugs and/or missing stuff now that im too busy to keep track of them. To me, this looks like a hardware issue (like someone mentioned with the ground). Going to hard reset this weekend and monitor. I can't find a good way to reproduce it at will for tep replacement yet.
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Ok, I'm pretty sure this is a hardware failure, given that now the touchscreen doesn't work in the middle either. FUN!
Here's a little background on my situation. I've had the same EVO since launch day. Just recently one of my capacitive button lights has been going out. It's the back button to be exact. The light is noticeably dimmer than all the rest. If I tap that corner on a table it will turn back on to normal brightness but it eventually goes back to being dim. I was wondering if anyone here knew if I could just take it to the sprint store to get a replacement phone or if I would have to go through the insurance company?
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Whenever I have encountered a problem like this I usually take it to the store. They always want to do a factory reset and sometimes I let them, sometimes not. Every time I have walked out after they order me a phone. It's worth a shot.
metalfan78 said:
Whenever I have encountered a problem like this I usually take it to the store. They always want to do a factory reset and sometimes I let them, sometimes not. Every time I have walked out after they order me a phone. It's worth a shot.
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Do they check for s-off or root? This would be my first time going in for my phone and I just want to make sure what I have to prepare for.
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Most stores don't care, but I usually unroot just to be safe.
alpha_mau5 said:
Do they check for s-off or root? This would be my first time going in for my phone and I just want to make sure what I have to prepare for.
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Just go to the thread for s off to stock by rega mod great support there and most likely they'll give you a refurb one
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