Cannot connect to Kies? - Galaxy S III Q&A, Help & Troubleshooting

Ok so I have this strange problem on my s3. For a while I haven't been able to use my desktop pc due to space issues at home and have been using a laptop and all was well. I have eventually managed to squeeze out space for my desktop and am now having a strange problem. If i plug my s3 in its recognised as a media device in my computer as normal, but nothing triggers in kies at all. Like nothing. I dont even get an error message or an attempt at connection when in kies. But, it works fine still with the kes on my laptop? Any ideas? The one on my desktop has been reinstalled along with the drivers several times and I cannot figure out why its still not working.
Any helps really appreciated!
Jamie

Kies is known to have problems with laptop USB ports according to may posts .
A Kies forum
http://translate.google.co.uk/trans...a=X&ei=WUwlUM6-BoHS0QXv6ICgCg&ved=0CF4Q7gEwAg
jje

JJEgan said:
Kies is known to have problems with laptop USB ports according to may posts .
A Kies forum
http://translate.google.co.uk/trans...a=X&ei=WUwlUM6-BoHS0QXv6ICgCg&ved=0CF4Q7gEwAg
jje
Click to expand...
Click to collapse
Hi,
Sorry let me clarify. It works absolutely fine with my laptop. Its with my desktop that it is NOT working with at all
Thanks

Same no drivers wrong cable wrong USB port .
jje

Related

Kies not detecting phone?

I have tried all 4 ports on my laptop and the SAMSUNG MTP DRIVER for Kies still fails to install, I have deleted it and reinstalled, manually pointed it to the USB Driver directory and yet it still fails, anyone any ideas?
Did you try rebooting the phone? Kies also didn't recognized mine and a reboot fixed this.
Tried a reboot still no good DRIVER NOT SUCCESSFULLY INSTALLED
Millions of posts on this subject a read of them may find a solution .
Laptops do seem more of a problem in this regard .
jje
Kies has an option to install the correct drivers for it on the computer, have you tried that option? I believe its under tools.
EarlZ said:
Kies has an option to install the correct drivers for it on the computer, have you tried that option? I believe its under tools.
Click to expand...
Click to collapse
Yes, same problem
Right well problem half solved, had to phone Samsung, I had to tick USB Debugging, so ticked that all drivers installed correctly with no errors, I then had to untick and reconnect, so did that, it goes through installing drivers again and once again fails and phone still not detected. Samsung might copy a few things from apple, but the slogan "It just works" doesn't appear to be one of them.
Wasted 3 hours on this, time to admit defeat, is Kies really needed anyway? I can get music etc on the phone fine without it.
You only need Kies for official updates as opposed to stock Samsung updates via XDA .Well before Kies updates also .
jje
JJEgan said:
You only need Kies for official updates as opposed to stock Samsung updates via XDA .Well before Kies updates also .
jje
Click to expand...
Click to collapse
Can I not do that on the phone anyway by going to About phone software update?
slugger09 said:
Can I not do that on the phone anyway by going to About phone software update?
Click to expand...
Click to collapse
When the OTA firmware updates is rolled out yes until then no .
jje
I would just like to say I got this going, I updated from Vista to Windows 7, plugged in the phone and instantly detected. Don't know what the issue was.
slugger09 said:
I would just like to say I got this going, I updated from Vista to Windows 7, plugged in the phone and instantly detected. Don't know what the issue was.
Click to expand...
Click to collapse
It's obvious isn't it? The issue was Vista.
I had the same problem with Kies under Win7 x64.
Latest Kies, latest USB drives.
What got it to work, was switching back to TwLauncher instead of MXHome I was using at the time.
No idea why the laucher affected the USB interface.
kanenas_0 said:
I had the same problem with Kies under Win7 x64.
Latest Kies, latest USB drives.
What got it to work, was switching back to TwLauncher instead of MXHome I was using at the time.
No idea why the laucher affected the USB interface.
Click to expand...
Click to collapse
I might give this a shot. I somehow managed to miracle a connection to Kies today, just don't ask me to do it again. Typically it's a no go. Also on Win7 64 bit, laptop.
This was an issue pre and post root. I may just back up my phone the old fashioned way if it continues to be a PITA.
I had this and noticed when i plugged it in, the windows connection sound would play but would play the disconnected sound immediatley when the mtp mode was launched in the phone. A second later the connected sound would play again but kies didn't find the phone.
I got round this by getting kies to start when phone is connected. This remains the only way it will recognise my phone
Sent from my GT-I9100 using XDA App

Bell SGS2 USB Issue

Hi guys,
Suddenly some issue appeard with my phones USB. When I connect the phone to PC, it can't identify the phone - USB Device Not Recognized message appears
In Canada everything was OK. returned home and here it is, the issue
Please help. Without USB connection I can't unlock it for my current network
PC requires USB drivers is the first step .
jje
USB Driver is stalled. At least it was and working with my previous Samsung Captivate
If you provide link for the latest driver will be great
samsung .com support Kies software .
jje
Kies doesn't help. The phone is connected but unrecognized.
Any Idea?
UP///
Sent from my SAMSUNG-SGH-I897 using xda premium
Donmarques72 said:
Kies doesn't help. The phone is connected but unrecognized.
Any Idea?
Click to expand...
Click to collapse
You have a driver issue, please don't try to tell us, the experiences the problem is something else, use common sense, uninstall Kies, reboot your computer and install again. If that doesn't do it then you have a problem with your cable or your phone

[Q] SGS2 is not responding to USB cable

Dear all
I read that in order to root my SGS2 I9100 I need to make Kies 2.0 work with my phone. I have never downloaded Kies on my pc (Win7 64bit), so I went on the samsung website and installed the correct Kies version for my phone.
After installation I opened Kies 2.0 on my pc, then connected my phone via USB, however my phone seems not to respond to the usb, other than that it went on charging. Also in Kies under 'Connected devices' it still says "Please connect a device".
Other things that I tried:
rebooting,
troubleshooting connect error under Kies,
reinstalling and rebooting, Applications>Development>USB debugging On/Off,
Wireless and network>USB utilities>USB mass storage
Nothings seems to work. It's like when I connect the phone to my pc via USB, my pc doesn't recognize it as any device, I don't even see a 'New usb device connected' or anything, it's also not listed under device manager. And my phone sees my pc only as a power source to charge...
Some other information:
- I have never flashed or rooted my phone
- I forgot which android version my phone had when I bought it (i think 2.3.3 or 2.3.4 but not sure), but I have updated it once via Settings>About phone>software update. It is now version 2.3.5
Has someone encountered the same problem like above? What can I do?
I probably missed something, someone please enlighten me
Try to reinstall kies and then download and try if odin detects your phone
Sent from my sgs2 running cm9 using xda app
Use the Samsung cable .
jje
I think it's a problem with a USB cable too
And make sure you are plugged directly into a mainboard USB port, and not using a hub, or keyboard pass through or anything like that.
lamedor said:
I think it's a problem with a USB cable too
Click to expand...
Click to collapse
JJEgan said:
Use the Samsung cable .
jje
Click to expand...
Click to collapse
I'm using the USB cable that came with the phone. The 'jack' that goes inside the phone looks the same as from the cable of the charger.
Makrilli said:
Try to reinstall kies and then download and try if odin detects your phone
Sent from my sgs2 running cm9 using xda app
Click to expand...
Click to collapse
Reinstalled Kies. Same problem exists. Excuse my foolishness, how do I know whether Odin is detecting my phone? I downloaded Odin3 v1.85, I don't see any phone information field.
ctomgee said:
And make sure you are plugged directly into a mainboard USB port, and not using a hub, or keyboard pass through or anything like that.
Click to expand...
Click to collapse
Tried that, didn't work. I also tried on my laptop, it's not detecting my phone either, same problem as on my pc.
dont worry
i had the same problem with kies.. (i hate kies by the way)..
dude just unistall kies, download SGS 2 usb drivers and reinstall kies, thats all
pd: i cant put a link yet cuz "To prevent spam to the forums, ALL new users are not permitted to post outside links in their messages. After approximately eight posts, you will be able to post outside links. Thanks for understanding!" (stupid rule btw)
skualone said:
i had the same problem with kies.. (i hate kies by the way)..
dude just unistall kies, download SGS 2 usb drivers and reinstall kies, thats all
pd: i cant put a link yet cuz "To prevent spam to the forums, ALL new users are not permitted to post outside links in their messages. After approximately eight posts, you will be able to post outside links. Thanks for understanding!" (stupid rule btw)
Click to expand...
Click to collapse
According to the samsung website the driver for SGS 2 is in fact the Kies 2.0 software itsself. Which driver did you install? Is it possible to send me a link via pm, or in the url replace . with 'dot' or something

[Q] USB Problem

Hey!
I recently Rooted my Galaxy SII, I'm running 2.3.4 but recently my device wont connect Via USB to my Window's 7 Laptop, I get the Connected sound effect on the Laptop and it Disconnects 2 seconds afterwards, I don't have enough time to install drivers or anything like that before the phone actually Disconnects again, Anyone have the same problem or can help? Its really Pissing me off
As always first is to clean the usb port .
Second is to use Samsung cable .
Third is to only connect to a motherboard port .
Fourth make sure that Kies or the usb drivers are installed first try a rinstall .
jje
JJEgan said:
As always first is to clean the usb port .
Second is to use Samsung cable .
Third is to only connect to a motherboard port .
Fourth make sure that Kies or the usb drivers are installed first try a rinstall .
jje
Click to expand...
Click to collapse
Still no joy, Uninstalled and Installed Kies also with the same outcome.
Sweegy said:
Still no joy, Uninstalled and Installed Kies also with the same outcome.
Click to expand...
Click to collapse
Which ROM are u using? Did you check the thread if there are known issues? Does your phone indicate a USB connection?

[Q] [Solved?] No PC Detection on AOKP ROMs

Ok so I was previously running Hydr0g3n ICS ROM an older version and I had mount problems where only internal sd would mount, but it mounted at least. Occasionally I'd have to reboot my laptop because of no detection but that'd fix it.
Fast forward to a couple of days ago and I installed Resurrection Remix 04/05 but got really weird issues when connecting to my laptop e.g. installing device drivers, failing, usb sounds coming and going, device being recognised then disappearing again. Eventually no response. I reflashed, fully wiped, everything, experimented with drivers. Then plugged it into a mates (newer) laptop and it worked?
Back to mine, didn't work, installed Hydr0g3n ICS 05/05 which ran a lot smoother but still same issues, I repeated the steps above and even after device drivers actually successfully installed, it'd work and then next day no response or detection when plugging in USB. Since then I've gone through the drivers route again, trying all sorts of windows fixes, it still works fine when plugged into a newer laptop.
So after all my research etc I've realised that it seems to be some sort of power issue with the phone/ROM, perhaps the newer laptops have more USB hubs which aren't shared between many devices and so it works but mine is very intermittent if not non-existent. Oh, all other USB devices work, flash drives, external hard drives, I have never had any issues with any USB devices. Just this.
Also, I've tried toggling USB Debugging, and MTP UMS PTP, nothing. Read something about fast charge but have no notification that it's enabled on boot and no option to disable it in Kernel tweaks since I'm not on a supported kernel.
Hydr0g3n ICS ROM 2012 05 05 SGS2
3.0.29 Siyah v3.1.2
Any help would be much appreciated.
UPDATE:
I ordered a powered USB hub off eBay, it arrived today and did not work with the phone.
UPDATE 2:
So I recently stole my dads TouchPad and installed AOKP on it, my laptop detected it absolutely fine in MTP mode.
It uses the same cable so I figured, why not?
I plugged it in and hey presto, it popped up -_-
It's so strange the stock cable works on everyone elses laptops but mine, I don't know if it'll still work tomorrow though, I suppose if I don't re-comment then it still is working.
Bump?
FatPhysicsBoy said:
Ok so I was previously running Hydr0g3n ICS ROM an older version and I had mount problems where only internal sd would mount, but it mounted at least. Occasionally I'd have to reboot my laptop because of no detection but that'd fix it.
Fast forward to a couple of days ago and I installed Resurrection Remix 04/05 but got really weird issues when connecting to my laptop e.g. installing device drivers, failing, usb sounds coming and going, device being recognised then disappearing again. Eventually no response. I reflashed, fully wiped, everything, experimented with drivers. Then plugged it into a mates (newer) laptop and it worked?
Back to mine, didn't work, installed Hydr0g3n ICS 05/05 which ran a lot smoother but still same issues, I repeated the steps above and even after device drivers actually successfully installed, it'd work and then next day no response or detection when plugging in USB. Since then I've gone through the drivers route again, trying all sorts of windows fixes, it still works fine when plugged into a newer laptop.
So after all my research etc I've realised that it seems to be some sort of power issue with the phone/ROM, perhaps the newer laptops have more USB hubs which aren't shared between many devices and so it works but mine is very intermittent if not non-existent. Oh, all other USB devices work, flash drives, external hard drives, I have never had any issues with any USB devices. Just this.
Also, I've tried toggling USB Debugging, and MTP UMS PTP, nothing. Read something about fast charge but have no notification that it's enabled on boot and no option to disable it in Kernel tweaks since I'm not on a supported kernel.
Hydr0g3n ICS ROM 2012 05 05 SGS2
3.0.29 Siyah v3.1.2
Any help would be much appreciated.
Click to expand...
Click to collapse
just try 2 flash the latest siyah kernel and check
On Windows 7, after several USB connect-disconnect, I would experience Windows not responding to connection any more on that very USB port.
I usually have adb server running in background, so "Safely remove" feature is blocked, and I would simply remove after file operations are over.
I made a .bat file on desktop, that simply performs "adb kill-server", so that I can safely remove it, and have not experienced this problem since then.
Sun90 said:
just try 2 flash the latest siyah kernel and check
Click to expand...
Click to collapse
I've tried all of the kernels, Siyah, Thoravukk, NEAK, and multiple versions of Siyah too, including the latest one.
Also my powered USB hub arrived today and it did not remedy the issue.
mirbeksm said:
On Windows 7, after several USB connect-disconnect, I would experience Windows not responding to connection any more on that very USB port.
I usually have adb server running in background, so "Safely remove" feature is blocked, and I would simply remove after file operations are over.
I made a .bat file on desktop, that simply performs "adb kill-server", so that I can safely remove it, and have not experienced this problem since then.
Click to expand...
Click to collapse
Could you perhaps explain this a little more to me?
I plug it in and literally it charges but absolutely nothing else happens. Anything else works in the same port, just not the phone for some reason.
USB problems basics .
USB port should be mainboard port .
Usb Port on phone multiple USB problem posts say clean port .
Kies or Samsung USB drivers should be installed with Kies not running .
USB cable try Samsung cable or another .
Try USB debugging off and or on .
jje
JJEgan said:
USB problems basics .
USB port should be mainboard port .
Usb Port on phone multiple USB problem posts say clean port .
Kies or Samsung USB drivers should be installed with Kies not running .
USB cable try Samsung cable or another .
Try USB debugging off and or on .
jje
Click to expand...
Click to collapse
1) Yes they are all mainboard ports - No response.
2) Have cleaned USB ports on mainboard many times. This seems irrelevant too since all other devices are recognized.
3) Have also experimented with combinations of this. (All combinations) Nothing.
4) I have only tried the Samsung cable since it's all I have, and it works on all of my friends laptops.
Also, I plug it in, and it draws power (aka it charges) but nothing else. Not even a windows 'bong'. Even with the powered USB hub, it still only charges.
However the minute I plug it into a friends laptop it seems to work just fine.
@ op
goto device manager and uninstall the android devices you see there with the option "delete device drivers completely" and make a reboot.
now install the usb drivers and plug in the device.
FatPhysicsBoy said:
1) Yes they are all mainboard ports - No response.
2) Have cleaned USB ports on mainboard many times. This seems irrelevant too since all other devices are recognized.
3) Have also experimented with combinations of this. (All combinations) Nothing.
4) I have only tried the Samsung cable since it's all I have, and it works on all of my friends laptops.
Also, I plug it in, and it draws power (aka it charges) but nothing else. Not even a windows 'bong'. Even with the powered USB hub, it still only charges.
However the minute I plug it into a friends laptop it seems to work just fine.
Click to expand...
Click to collapse
This last point tells me there are possibly some registry settings on your computer that are keeping the drivers from loading properly.
I've never had to do this, so I don't know what to look for EXACTLY, but you may need to get a registry cleaner and try to eradicate all traces of Kies and Samsung drivers from your computer, then re-install either Kies (to get the drivers) or the stand-alone USB drivers.
I remember reading another post some time back about some other guy who actually totally re-installed Windows... which is a bit like using explosives to kill a mosquito, if you ask me.
However, try bala_gamer's suggestion first. That may be all that is needed.
FatPhysicsBoy said:
1)
2) Have cleaned USB ports on mainboard many times. This seems irrelevant too since all other devices are recognized.
NO its the phone USB port .
Agree that if all fails try reinstall of Kies and drivers after a delete .
Delete registry kies .
[HKEY_CURRENT_USER\Software\Samsung]
[HKEY_LOCAL_MACHINE\SOFTWARE\SAMSUNG]
jje
Click to expand...
Click to collapse
bala_gamer said:
@ op
goto device manager and uninstall the android devices you see there with the option "delete device drivers completely" and make a reboot.
now install the usb drivers and plug in the device.
Click to expand...
Click to collapse
So believe it or not I didn't actually go into detail in the op! But a few more things to note are that the device does not show up in device manager at all. Even with shadow device detection enabled. I have used all manner of driver software available to clear out all old usb drivers/any drivers which may be conflicting etc. I have also removed and reinstalled the usb host controllers and root hubs many times
ctomgee said:
This last point tells me there are possibly some registry settings on your computer that are keeping the drivers from loading properly.
I've never had to do this, so I don't know what to look for EXACTLY, but you may need to get a registry cleaner and try to eradicate all traces of Kies and Samsung drivers from your computer, then re-install either Kies (to get the drivers) or the stand-alone USB drivers.
I remember reading another post some time back about some other guy who actually totally re-installed Windows... which is a bit like using explosives to kill a mosquito, if you ask me.
However, try bala_gamer's suggestion first. That may be all that is needed.
Click to expand...
Click to collapse
Yes, indeed I also believed it to be some sort of registry problem, I have also used tune up utlities, registry mechanic and ccleaner (I think thats all there was!) and run registry scans/cleans/fixes/defrags. To no avail. I was actually considering reinstalling windows or something.
JJEgan said:
FatPhysicsBoy said:
1)
2) Have cleaned USB ports on mainboard many times. This seems irrelevant too since all other devices are recognized.
NO its the phone USB port .
Agree that if all fails try reinstall of Kies and drivers after a delete .
Delete registry kies .
[HKEY_CURRENT_USER\Software\Samsung]
[HKEY_LOCAL_MACHINE\SOFTWARE\SAMSUNG]
jje
Click to expand...
Click to collapse
Yes, my bad, I have also cleaned that too. Also I didn't think it could be that since it seems to work on everyone elses laptop.
Just deleted those registry entries, rebooted. Nothing. Deleted a few more from old software which seemed to still be floating around, rebooted. Nothing.
:'(
Click to expand...
Click to collapse
I had the same problem with AOKP ROMs
I had the same problem with AOKP ROMs and then I installed MIUI and it worked again, I guess you can try any other ROM (not AOKP) and check if it solves your problem.
So I recently stole my dads TouchPad and installed AOKP on it, my laptop detected it absolutely fine in MTP mode.
It uses the same cable so I figured, why not?
I plugged it in and hey presto, it popped up -_-
It's so strange the stock cable works on everyone elses laptops but mine, I don't know if it'll still work tomorrow though, I suppose if I don't re-comment then it still is working.

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