Will Sony void your warranty if you root your phone? - Sony Xperia P, U, Sola, Go

Will Sony void your warranty if you root your phone?
**I buy Sony phone becoz of its promising warranty.
Sent from my MT27i using xda app-developers app

Yes. But only if they come to know about it
Sent from my ST25i using Tapatalk 2

Even if they would, u flash a stock fw or repair in pcc/sus and your root is gone
Tapatalk 2-vel küldve az én LT26i-ről

Your DRM keys will be gone forever, that's how they can check
BUT most of the time they don't complain about rooted devices, it depends on the problem though, sometimes they could be *****y.

SnowOokami said:
Your DRM keys will be gone forever, that's how they can check
BUT most of the time they don't complain about rooted devices, it depends on the problem though, sometimes they could be *****y.
Click to expand...
Click to collapse
I think the question was about rooting, not bootloader unlock.
Gesendet von meinem LT26i

As long as your bootloader is locked then its fine as you will still have your DRM Keys.
I've rooted my Xperia S and sent it off to Sony to get it fixed (Yellow Tint and them not putting the new screen in properly) and they have fixed it both times. I would recommend completely wiping the phone to remove traces as they say it COULD void your warranty. They said the same thing about unlocking your bootloader but we know how that turned out.
So basically don't unlock your bootloader and you will keep your warranty.

donjamal said:
Even if they would, u flash a stock fw or repair in pcc/sus and your root is gone
Tapatalk 2-vel küldve az én LT26i-ről
Click to expand...
Click to collapse
Wrong, Google this, you'll find MANY people saying Sony REFUSED warranty because they KNEW they modified the software. Sony says on unlock bootloader sony.com they KNOW if you have done any of that so don't bother.
I set up a thread on this in the Arc section because as Doomlord points out, Sony did invite users to mod their phone to try the ICS beta. So it's confusing and unfair for them to now say no warranty. I contacted Sony a few days ago and asked this. It was so strange, the Sony guys closed the coversation so quickly, he said they 'can't help with that'. (Do they know they have an official website telling you how to do this? )
http://unlockbootloader.sonymobile.com/
I ordered my new Sola and will have in a few days. I will NOT unlock the bootloader, destroying a new, 2 year warranty. Let us hope that there is a normal root for these devices soon.
---------- Post added at 06:00 PM ---------- Previous post was at 05:59 PM ----------
SkaterOllie795 said:
As long as your bootloader is locked then its fine as you will still have your DRM Keys.
I've rooted my Xperia S and sent it off to Sony to get it fixed (Yellow Tint and them not putting the new screen in properly) and they have fixed it both times. I would recommend completely wiping the phone to remove traces as they say it COULD void your warranty. They said the same thing about unlocking your bootloader but we know how that turned out.
So basically don't unlock your bootloader and you will keep your warranty.
Click to expand...
Click to collapse
As far as I understand after talking to Sony directly, I think this is completely correct. :victory:

Use the root mothod without unlocking bootloader, you'll do just fine.

heeroyun said:
Use the root mothod without unlocking bootloader, you'll do just fine.
Click to expand...
Click to collapse
Which one is that? Via flashtool?

SharpnShiny said:
Which one is that? Via flashtool?
Click to expand...
Click to collapse
Go here : http://forum.xda-developers.com/showthread.php?p=31101584#post31101584

Harsh7689 said:
Go here : http://forum.xda-developers.com/showthread.php?p=31101584#post31101584
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Click to collapse
OMG that was published today and you made the new tutorial! I kind of love you for that!

I bet I could hustle them and get them to fix it even though I have unlocked my bootloader. I have yet to be screwed out of a warranty by a company yet. Thankfully nothing is wrong with my phone though.
I even conviced ATT to give me a free Microcell device and got newegg and amazon to give me credit since I had problems with my first phones. If you know what you are doing and how to talk to people you can usually get around it.

My xperia U still have 8 months warranty. It's suddenly can't read the simcard so i send it to Sony Cares. After 1 week, they quote me SGD 300$ for this problem...wth with that money i can buy new phone alr. Before send it in i alr revert back to stock and re-lock the bootloader.

Recently sent my Xperia S in for repair (yellow tint) had the bootloader unlocked prior to sending it in. Forgot to relock it and got it back stating there was modified software and that they didn't fix it.
Got another RMA and this time relocked the bootloader and it was repaired. (Though this screen has a faint yellow tint issue as well though not as bad as the first one.)
With root just flash back yo stock and you are fine. If you unlocked the biitloader relock it and they might still fix it.
Sent from my Sony Xperia S

ghekua said:
My xperia U still have 8 months warranty. It's suddenly can't read the simcard so i send it to Sony Cares. After 1 week, they quote me SGD 300$ for this problem...wth with that money i can buy new phone alr. Before send it in i alr revert back to stock and re-lock the bootloader.
Click to expand...
Click to collapse
Yeah that is bunk. Try again and see what happens

Related

Sony wouldn't repair their yellow tints, even this is FACTORY DEFECT

Send my Xperia S in at the end of June for the yellow tints problem. Waited two weeks and Sony replied that they wouldn't repair the phone because of "illegal unlock"?? The phone is factory unlocked. Tried to discuss this issue on http://talk.sonymobile.com/thread/34135, and 1 day later my account with sonymobile was suspended. Just feel so disappointed with Sony's customer service.
Wow.
What was your user name over there?
Have you unlocked your bootloader or sent it in rooted or something like that?
If that's the case, it's normal that they didn't touch it as you lost your warranty if you unlocked your bootloader. If you rooted it, you should have restored it before sending, because technically, rooting voids your warrantytoo.
Maybe you bought it used and the previous owner unlocked the bootloader and didn't tell you?
ditto (well i unlocked the bootloader, with a code provided by SONY, which is hardly illegal, but I guess they're really playing the voided warranty issue on this)
skip0pot2mus said:
Wow.
What was your user name over there?
Click to expand...
Click to collapse
evppp see the last two-three pages
shvyue said:
Send my Xperia S in at the end of June for the yellow tints problem. Waited two weeks and Sony replied that they wouldn't repair the phone because of "illegal unlock"?? The phone is factory unlocked. Tried to discuss this issue on talk.sonymobile.com/thread/34135, and 1 day later my account with sonymobile was suspended. Just feel so disappointed with Sony's customer service.
Click to expand...
Click to collapse
Had got the same problem with yellow tints, but my phone wasn't unlocked and has been repaired by Sony in two weeks.
If you had unlocked your phone even with the Sony method it's indicate that warranty is avoid in this case.
Interesting...with an unlocked bootloader it still shouldn't have been an issue. Your warranty is in theory still intact, just with CPU modifications and such afterwords that can void it (overclocking and such with custom kernels). In the terms it just says "may" so they avoid liability if you break it yourself. It appears in this case (and the other one posted above) they decided to throw that out the window and just say "meh, sorry, today, because it's cold and didn't sleep well, its your fault."
You didn't by any chance have Doom's kernel on when you sent it in?
It's almost like every center changes their interpretation of a voided warranty depending on the weather or if they just feel like it .
I wouldn't associate your account being blocked as Sony's fault though, as you picked a username that appears to be picked by bashing your head on the keyboard . It was probably what they thought was a spam account?
If you formatted the device then reflashed it with a stock GB firmware would anyone be able to tell that it had been unlocked ever?
kensama said:
Had got the same problem with yellow tints, but my phone wasn't unlocked and has been repaired by Sony in two weeks.
If you had unlocked your phone even with the Sony method it's indicate that warranty is avoid in this case.
Click to expand...
Click to collapse
Sony really need to sort themselves out, been going backwards and forwards for weeks. Latest issue is they are now claiming I purchased my phone in another country, it was supplied by my carrier.
Been a Sony fan since x10, but they are getting worse with cs. The phones are better, but they really need to train their staff.
My phone is not foreign, how the hell would they know in the first place? They've never seen the phone and I have never been asked for an imei number.
This is a joke now.
Sent from my XperiaS via transwarp conduit.
shmoejoe said:
I wouldn't associate your account being blocked as Sony's fault though, as you picked a username that appears to be picked by bashing your head on the keyboard . It was probably what they thought was a spam account?
Click to expand...
Click to collapse
This guy:
"nolramlb" hasn't been banned, his name is terrible, and he's made over 1200 posts in ONE MONTH, now that's some spam!
We over in the HTC forums have the same prob, unlock the bootloader then you lose all warranty on your phone. We have faulty WiFi antenna on the One X, the contacts don't connect the antenna correctly, HTC say that if you unlocked your bootloader you can't get the antenna fixed, no one can say how unlocking a bootloader and WiFi antenna can be connected in any way, but HTC are being dogs about it. As for the yellow tints, they are a common problem across the bord, it's only the glue sticking the screen and the glass, play some games, give your phone a good use to heat it up and you will find that,the yellow tints go after a week or so
It's odd to see that it seems all/most mobile manufactures some what lack customer service.
Sent from my HTC One X using Tapatalk 2
skip0pot2mus said:
This guy:
"nolramlb" hasn't been banned, his name is terrible, and he's made over 1200 posts in ONE MONTH, now that's some spam!
Click to expand...
Click to collapse
that picture is pretty terrible as well Looks like its a bad cialis commercial.
hi all,
To get it repaired by sony:
so bootloader relocking thread
relock bootloader
and send it back to sony (i did it with my play and they repaired the screen)
nickholtus said:
hi all,
To get it repaired by sony:
so bootloader relocking thread
relock bootloader
and send it back to sony (i did it with my play and they repaired the screen)
Click to expand...
Click to collapse
I did that, they repaired it the first time, second time they didn't. Isn't the DRM stuff gone forever, that's how they can tell?
shmoejoe said:
Interesting...with an unlocked bootloader it still shouldn't have been an issue. Your warranty is in theory still intact, just with CPU modifications and such afterwords that can void it (overclocking and such with custom kernels). In the terms it just says "may" so they avoid liability if you break it yourself. It appears in this case (and the other one posted above) they decided to throw that out the window and just say "meh, sorry, today, because it's cold and didn't sleep well, its your fault."
You didn't by any chance have Doom's kernel on when you sent it in?
It's almost like every center changes their interpretation of a voided warranty depending on the weather or if they just feel like it .
I wouldn't associate your account being blocked as Sony's fault though, as you picked a username that appears to be picked by bashing your head on the keyboard . It was probably what they thought was a spam account?
Click to expand...
Click to collapse
haha, that's interesting. I got that username because they said my normally used one has been taken. I've never done any CPU overclocking/mod, or never had any customer kernel installed. I don't know their "illegal unlock" means network unlock or software unlock. The phone was sent back to the repair centre with original GB software.
Here is the feedback from Sony UK's repair center, if this can help. I can guarantee the phone is working properly with photo evidence. I don't know why see put Display broken rather than "yellow tints".etc. Now the phone sounds totally dead at the Sony repair center.
Perhaps they tested it for so long it's run out of battery!
I'd be complaining like hell right now to Sony Customer Services!!
shvyue said:
Here is the feedback from Sony UK's repair center, if this can help. I can guarantee the phone is working properly with photo evidence. I don't know why see put Display broken rather than "yellow tints".etc. Now the phone sounds totally dead at the Sony repair center.
Click to expand...
Click to collapse
exactly what i had with them, don't worry, it's not BER at all, there's probably not an option on their system for "owner unlocked bootloader and voided warranty"
sminki said:
exactly what i had with them, don't worry, it's not BER at all, there's probably not an option on their system for "owner unlocked bootloader and voided warranty"
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Click to collapse
So what did they do with you phone? Have you got your phone repaired finally?
shvyue said:
So what did they do with you phone? Have you got your phone repaired finally?
Click to expand...
Click to collapse
They sent it back unrepaired, free or charge at my request. (to be honest it was't too bad, and as i've been without it for over a month in total I was getting sick of it!)

My device was rooted. Yellow spots and mic broken > no warranty:(

Summary: enjoyed Xperia S although yellow spot problem. Microphone broken > RMA > no warranty, no repair, because of rooted in the past.
As early adopter I have been using the Xperia S a couple of weeks. Great phone!
I have unlocked it and rooted it since the beginning (for firewall, lbe privacy guard). Used the good and clean firmwares. Did no fancy things but just enjoyed it in an optimal and safe way. Just like how an experienced poweruser likes to use his phone.
Since the beginning I had the yellow spot problem. But I could live with it The device was just great! Suddenly my phone broke down, the microphone didn't work. First I thought it was the carrier, but programs like Shazam didn't work either. So it really was the mic. I tried a reflash, and even flashed to .76 firmware what was just released. Just to try the most before sending it RMA... It did not work so I had to send it RMA.
Now, more than a month later, I got the device back. Unrepaired!!! And I had to pay 85 Euro's.
Why: 'the software in this phone has been modified'.
A broken microphone and the yellow spot problem. No repair, no warranty, just because I used a firmware with some more userrights (root) once ...
Is this normal? Is this how Sony works? I regret it, now I have a more than 500 euro worth brick. Is there something I could try? I am not that rich...
Im sorry to hear that
Some companies need to realiase that root has nothing to do with faulty hardware.
Sent from my LT26i using Tapatalk 2
OMG sorry to hear that mate, dont know what to say but try flash stock fw and fill another repair complain again. I dont know if that works but atleast give it a try
Sorry mate
Sent from my LT26i using xda app-developers app
Yes re-lock the bootloader and flash stock firmware then send it back.
Sent from my LT26i using Tapatalk 2
I have friends who have changed the cover, display, taking root and unlock bootloader, no cost under warranty from sony Italy.

A story from real life...

Here is a story from real life...
Okay so I have a Xperia S. That I unlocked bootloader on. And installed root on. (i only used root to copy some data from games on my arc to my xperia s) then noticed the yellow tint on the screen. Sony have official announced they will fix yellow tint free of charge. So I decide to send the phone to get repaired. I flash a clean .ftf before I send it and wipe all data. But I didn’t relock bootloader.
So few days later I get a mail that the workshop won’t repair it because of the warranty has been broken with unauthorized software. And I have to pay the service bill before I can get the phone back. So I call Sony support and tell them this. He tells me that since this is a hardware problem know by Sony it shouldn’t have anything to do with the software I used. However he is not sure. And he has to check with his boss. So I wait and wait. And call him many times. And after two weeks he tells me there is nothing to do. They won’t pay my repair bill and they won’t fix the yellow tint.
So I pay the repair bill and decide to sell the phone and buy something else. But when I got I back it had new problems. There is no audio on. I can hear ringtones and alarm but not media or music. When somebody calls me I have to turn on speakers to hear them. Also the light at the bottom bar is only lighting up the “back” button, not the other 2.
The phone was working fine before I send it to workshop it was only the yellow tint. So I can only conclude they did something to my phone to mess it up.
So I call Sony support again. And they still state they won’t fix this new problem either because of the illegal software. Even tho it’s not my fault. However he says I can try to call the workshop.
I tried to fix the phone myself with no success. I tried everything. I relocked the bootloader and repaired via pc companion. No success. I repair via SEUS. No success. I tried everything in this post http://talk.sonymobile.com/message/248108 . No success.
And the lightbar is just a mystery.
So I have to wait until tomorrow to call the workshop. But with my luck they probably just blow me off. It’s my word against theirs that they broke my phone. As I can understand they can still see the phone has been unlocked even tho I relocked it again?
I don’t realy feel like send it in again only to get another bill. And I can’t sell it now because of the audio problem.
Anyone got any comments?
As far as I know, Sony service centers use Emma software and no it cannot show whether it was unlocked in past or not!! Check that you have relocked properly and try sending again!!
Sent from my LT26i using xda-premium
Harsh7689 said:
As far as I know, Sony service centers use Emma software and no it cannot show whether it was unlocked in past or not!! Check that you have relocked properly and try sending again!!
Sent from my LT26i using xda-premium
Click to expand...
Click to collapse
Since i wasn't able to use PC companion or seus before. And i can now it should be relocked right?
If i type *#*#7378423#*# is says "Bootloader unlock allowed says: Yes"
I used this guide: http://www.thespicygadgematics.com/2012/06/unlock-re-lock-sony-xperia-s-and-u.html
But what if they say: "we just had the phone in, and it was unlocked last time"
Maybe i should try another workshop...?
Booomber said:
Since i wasn't able to use PC companion or seus before. And i can now it should be relocked right?
If i type *#*#7378423#*# is says "Bootloader unlock allowed says: Yes"
I used this guide: http://www.thespicygadgematics.com/2012/06/unlock-re-lock-sony-xperia-s-and-u.html
But what if they say: "we just had the phone in, and it was unlocked last time"
Maybe i should try another workshop...?
Click to expand...
Click to collapse
Bingo!! Try a new workshop. And yes if you can use seus or pc studio shows you software info, you have locked it correctly
Use the thanks button if you feel I've helped you
Sent from my LT26i using xda-premium
Sorry to hear that dude.
You would think common sense and logic would be best in this situation, like you said, you only put software on the phone, you did not disassemble the damn thing, so Sony Support are being unreasonable, you did not take the phone apart and mess around with it, the workshop did and all paid repairs or warranty repairs come with a minimum of 3 months warranty to protect the end user, especially if it is an authorised Sony Repair Centre.
Threaten them with legal action, but do a little reasearch on google about your rights and see if they budge. Hope it works out.
Before I return my phone i did a full backup and copy everything on internal storage to pc. Then a system &data format and full wipe! Then relock bootloader and flash official firmware! Next format the whole internal storage to make sure there's no trace of any illegal software like CWM.. ! They got my screen replace without having any ideas that i have unlocked my bootloader.
Sent from my LT26i using xda premium
---------- Post added at 05:50 PM ---------- Previous post was at 05:46 PM ----------
One thing that keep me worried that time is the lost of DRM key which will not allow Walkman music player to download music info! So that's the point which state that u used to unlock ur bootloader! Anw lucky me they are not smart enough to catch me unlocking my bootloader! Then i called it "A perfect Crime".
Sent from my LT26i using xda premium
monivan said:
Before I return my phone i did a full backup and copy everything on internal storage to pc. Then a system &data format and full wipe! Then relock bootloader and flash official firmware! Next format the whole internal storage to make sure there's no trace of any illegal software like CWM.. ! They got my screen replace without having any ideas that i have unlocked my bootloader.
Sent from my LT26i using xda premium
---------- Post added at 05:50 PM ---------- Previous post was at 05:46 PM ----------
One thing that keep me worried that time is the lost of DRM key which will not allow Walkman music player to download music info! So that's the point which state that u used to unlock ur bootloader! Anw lucky me they are not smart enough to catch me unlocking my bootloader! Then i called it "A perfect Crime".
Sent from my LT26i using xda premium
Click to expand...
Click to collapse
does this mean that sony doesn't store the imei numbers of phones that have been unlocked??
Btw, I had a horrible time with the service center too, not as horrible as the OP's though. They gave me a used phone which had previous users msgs in it and looked worn out as a replacement to the yellowish tint issue. And returning that was a challenge too, they just weren't accepting it, even though i showed them sms's in the phone which were a month old, finally got another replacement after a week. Now too scared to unlock bootloader..
Hrm take a look that we have 15 digit long imei! And the imei we need to fill in is 14 digits long! So it's not really stated than it's our phone as the imei stored in it's server is 1 digit longer!
Sent from my LT26i using xda premium
Don't forget to hit thank button, if i'm being helpful!
You can share your experience with Sony here
http://forum.xda-developers.com/showthread.php?t=1847379
Sent from my ST25i using xda premium
monivan said:
Hrm take a look that we have 15 digit long imei! And the imei we need to fill in is 14 digits long! So it's not really stated than it's our phone as the imei stored in it's server is 1 digit longer!
Sent from my LT26i using xda premium
Don't forget to hit thank button, if i'm being helpful!
Click to expand...
Click to collapse
You sure about this, if i relock my bootloader they wont know??
The Sony centre in my country says otherwise. After calling several times, I finally spoke to a person that understood what I meant by unlock bootloader(Yes, most of them had no idea what I was talking about, I even used simple terms such as developer unlock phone officially from Sony website etc)
The person said that they will fix the yellow tint since its a hardware issue. What is NOT covered after unlock bootloader is phone internals such as CPU or motherboard damage. They said they have put me in queue to send my phone in for repairs.
It's been almost 2 months and I am still waiting for my turn to repair my phone.
I called them up 2months ago they said I couldn't send it in now as there was no stock of the screen.and the shipment would be arriving next week. A week later I called and they said still no stock, next shipment in 2 weeks. Well, it's already 2 months and I'm not sure if I will ever get a chance to even repair the tint.
Honestly, poor customer service. Phone technical support staff don't know what is bootloader and they can't get their schedule right on when is the freaking shipment coming in.
imrock said:
You sure about this, if i relock my bootloader they wont know??
Click to expand...
Click to collapse
I think so! When i return my phone for a fix they didn't find out and they are really strict! My friend drop his XS and leave a really small scars near it's corner! They told him that" you have drop your phone and now ur warranty is invalid, pls come and get ur phone back"
Sent from my LT26i using xda premium
Don't forget to hit thank button, if i'm being helpful!
I talked to the workshop today. And they said they haven't touched the phone. They just found out it had unauthorized software. And packed it again. And charged me 250kr/33 € for the trouble.
So now I have a useless phone. That only had yellow tint. But now have all kinds of problems. The audio and light problem might be software. But it can also be hardware. I Google the audio problem. Many seems to have it after ics update. Its liveware that thinks a headset is plugged in. I can't fix it. Tried every thing.
Im not very interesting in sending it again. Only to be charged 33 € again. I read somewhere else they have my imei number in the system ever since I've used the Sony site to unlock it. Some says they can't see it. So I don't know what to believe.
Sent from my GT-I9300 using xda app-developers app
Booomber said:
I talked to the workshop today. And they said they haven't touched the phone. They just found out it had unauthorized software. And packed it again. And charged me 250kr/33 € for the trouble.
So now I have a useless phone. That only had yellow tint. But now have all kinds of problems. The audio and light problem might be software. But it can also be hardware. I Google the audio problem. Many seems to have it after ics update. Its liveware that thinks a headset is plugged in. I can't fix it. Tried every thing.
Im not very interesting in sending it again. Only to be charged 33 € again. I read somewhere else they have my imei number in the system ever since I've used the Sony site to unlock it. Some says they can't see it. So I don't know what to believe.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
I solved the audio thing after watching the video in this post. http://talk.sonymobile.com/message/248108 I tried to fiddle with the jack plug and liveware suddenly disconnected the headphones. So the sound is back now.
Booomber said:
I solved the audio thing after watching the video in this post. http://talk.sonymobile.com/message/248108 I tried to fiddle with the jack plug and liveware suddenly disconnected the headphones. So the sound is back now.
Click to expand...
Click to collapse
Well done buddy!
Sent from my LT26i using xda premium
Don't forget to hit thank button, if i'm being helpful!
monivan said:
Hrm take a look that we have 15 digit long imei! And the imei we need to fill in is 14 digits long! So it's not really stated than it's our phone as the imei stored in it's server is 1 digit longer!
Sent from my LT26i using xda premium
Don't forget to hit thank button, if i'm being helpful!
Click to expand...
Click to collapse
The last digit of the IMEI is the checksum digit. It can be calculated using the first 14 digits. So having the first 14 digit is as good as having 15 digits.
I guess after relocking the bootloader and wipe out all traces, one could argue that he never attempted unlocking the bootloader even if the unlock server has record of the IMEI number, it could be someone entered the wrong IMEI number (as the server didn't ask for the checksum digit, so it is possible to enter the wrong numer to start with).
ken218 said:
The last digit of the IMEI is the checksum digit. It can be calculated using the first 14 digits. So having the first 14 digit is as good as having 15 digits.
I guess after relocking the bootloader and wipe out all traces, one could argue that he never attempted unlocking the bootloader even if the unlock server has record of the IMEI number, it could be someone entered the wrong IMEI number (as the server didn't ask for the checksum digit, so it is possible to enter the wrong numer to start with).
Click to expand...
Click to collapse
No you cannot argue that because they can easily find out that you have lost DRM keys.. You can never get them back once lost by unlocking!!
Use the thank button, it's there for a reason
Sent from my LT26i using xda premium

[ADVICE] Preparation | Sending a bricked handset to Sony

Having a bricked phone through whatever means is a pain. That's a given. But, are you worried about Sony denying you repair due to certain "modifications" on your phone?
Having bricked my Xperia U at least 4 times now, each repair has gone perfectly. My phone was full of modified software (Custom ROM's, no DRM keys, modified TA partition, etc.) but they still were happy to repair it. My advice to anybody who is sending their Xperia in to Sony Customer Service.
Flash a Stock FTF (If you can). If not, never fear. I've sent in a completely fried phone loaded with CyanogenMod, and they've still had the courtesy to repair it.
Think of a realistic fault, other than "I tried to unlock my bootloader by modifying my TA partition" or whatever. When you're explaining it to the service engineer (Whether they're your provider or Sony directly), state that it's got a "touch screen fault". Come up with an alibi on why your device isn't working, for instance:
I charged my phone overnight. When I turned it on in the morning, it just refused to boot. The red light flashes but that's it.
ACT DUMB. The more tech-savvy they believe you are, the less likely they are to accept you under warranty
Obviously, take this advice with a grain of salt. Whilst lying is horrible and unethical, if it saves you buying a new phone then I believe it's worth it.
Many thanks,
-Toby
The same thing I did last week hahaha! They repaired it
Sent from my LT22i using Tapatalk 2
DavidMKD said:
The same thing I did last week hahaha! They repaired it
Sent from my LT22i using Tapatalk 2
Click to expand...
Click to collapse
Haha, awesome news. I only made this thread for people who constantly ask for stock FTF's and such so they can send off for repair
I love the last advice lmao
Thank you for this advice...
R: [ADVICE] Preparation | Sending a bricked handset to Sony
Just say:
"Have you used custom rom?"
"ROM? You mean CD?"
Sent from my Xperia Sola using xda app-developers app

Root or non-root?!

I apologize in advance if I'm wrong to post ..
Good morning everyone. I would like to take off a question? I'm going to buy the Z2, but it is true that once you have root you can not restore the warranty?
Send from my Nexus 5 white 32Gb
Kenshiro79 said:
I apologize in advance if I'm wrong to post ..
Good morning everyone. I would like to take off a question? I'm going to buy the Z2, but it is true that once you have root you can not restore the warranty?
Send from my Nexus 5 white 32Gb
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Yes .. as far as i understand, to root you need to unlock the bootloader and at the moment there is no way to back up the DRM keys. so you cant restore back to stock, thus voiding the warranty. there may well be a way around this once the devs get to work, but at the moment in time you cant ! :crying:
strommy1966 said:
Yes .. as far as i understand, to root you need to unlock the bootloader and at the moment there is no way to back up the DRM keys. so you cant restore back to stock, thus voiding the warranty. there may well be a way around this once the devs get to work, but at the moment in time you cant ! :crying:
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Too bad! Then wait for some developer that solves it. Thanks
Send from my Nexus 5 white 32Gb
I agree, rooting needs a unlocked bootloader which you can't back up the TA partition this time round like some off the older devices, It has gone though my mind about Sod the warranty and let's unlock it but last week my XZ had to go in for warranty which I backed up my TA before Unlocking (little worried due to it was still in the alpha stage). After relocating and going back to stock Sony didn't say anything
In my eyes I believe the Z2 isn't available in all countries yet ( like USA) where alot of cookers / devs come from. Just wait becuase you will only be kicking yourself down the line in a couple of months time
Sent from my C6603 using XDA Premium 4 mobile app
Since there is no way to backup TA i will also wait..
Love my Z2 and don't want to risk anything
Maikeyy said:
Since there is no way to backup TA i will also wait..
Love my Z2 and don't want to risk anything
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In fact, think like you![emoji6]
Send from my Nexus 5 white 32Gb

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