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Send my Xperia S in at the end of June for the yellow tints problem. Waited two weeks and Sony replied that they wouldn't repair the phone because of "illegal unlock"?? The phone is factory unlocked. Tried to discuss this issue on http://talk.sonymobile.com/thread/34135, and 1 day later my account with sonymobile was suspended. Just feel so disappointed with Sony's customer service.
Wow.
What was your user name over there?
Have you unlocked your bootloader or sent it in rooted or something like that?
If that's the case, it's normal that they didn't touch it as you lost your warranty if you unlocked your bootloader. If you rooted it, you should have restored it before sending, because technically, rooting voids your warrantytoo.
Maybe you bought it used and the previous owner unlocked the bootloader and didn't tell you?
ditto (well i unlocked the bootloader, with a code provided by SONY, which is hardly illegal, but I guess they're really playing the voided warranty issue on this)
skip0pot2mus said:
Wow.
What was your user name over there?
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evppp see the last two-three pages
shvyue said:
Send my Xperia S in at the end of June for the yellow tints problem. Waited two weeks and Sony replied that they wouldn't repair the phone because of "illegal unlock"?? The phone is factory unlocked. Tried to discuss this issue on talk.sonymobile.com/thread/34135, and 1 day later my account with sonymobile was suspended. Just feel so disappointed with Sony's customer service.
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Had got the same problem with yellow tints, but my phone wasn't unlocked and has been repaired by Sony in two weeks.
If you had unlocked your phone even with the Sony method it's indicate that warranty is avoid in this case.
Interesting...with an unlocked bootloader it still shouldn't have been an issue. Your warranty is in theory still intact, just with CPU modifications and such afterwords that can void it (overclocking and such with custom kernels). In the terms it just says "may" so they avoid liability if you break it yourself. It appears in this case (and the other one posted above) they decided to throw that out the window and just say "meh, sorry, today, because it's cold and didn't sleep well, its your fault."
You didn't by any chance have Doom's kernel on when you sent it in?
It's almost like every center changes their interpretation of a voided warranty depending on the weather or if they just feel like it .
I wouldn't associate your account being blocked as Sony's fault though, as you picked a username that appears to be picked by bashing your head on the keyboard . It was probably what they thought was a spam account?
If you formatted the device then reflashed it with a stock GB firmware would anyone be able to tell that it had been unlocked ever?
kensama said:
Had got the same problem with yellow tints, but my phone wasn't unlocked and has been repaired by Sony in two weeks.
If you had unlocked your phone even with the Sony method it's indicate that warranty is avoid in this case.
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Click to collapse
Sony really need to sort themselves out, been going backwards and forwards for weeks. Latest issue is they are now claiming I purchased my phone in another country, it was supplied by my carrier.
Been a Sony fan since x10, but they are getting worse with cs. The phones are better, but they really need to train their staff.
My phone is not foreign, how the hell would they know in the first place? They've never seen the phone and I have never been asked for an imei number.
This is a joke now.
Sent from my XperiaS via transwarp conduit.
shmoejoe said:
I wouldn't associate your account being blocked as Sony's fault though, as you picked a username that appears to be picked by bashing your head on the keyboard . It was probably what they thought was a spam account?
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This guy:
"nolramlb" hasn't been banned, his name is terrible, and he's made over 1200 posts in ONE MONTH, now that's some spam!
We over in the HTC forums have the same prob, unlock the bootloader then you lose all warranty on your phone. We have faulty WiFi antenna on the One X, the contacts don't connect the antenna correctly, HTC say that if you unlocked your bootloader you can't get the antenna fixed, no one can say how unlocking a bootloader and WiFi antenna can be connected in any way, but HTC are being dogs about it. As for the yellow tints, they are a common problem across the bord, it's only the glue sticking the screen and the glass, play some games, give your phone a good use to heat it up and you will find that,the yellow tints go after a week or so
It's odd to see that it seems all/most mobile manufactures some what lack customer service.
Sent from my HTC One X using Tapatalk 2
skip0pot2mus said:
This guy:
"nolramlb" hasn't been banned, his name is terrible, and he's made over 1200 posts in ONE MONTH, now that's some spam!
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that picture is pretty terrible as well Looks like its a bad cialis commercial.
hi all,
To get it repaired by sony:
so bootloader relocking thread
relock bootloader
and send it back to sony (i did it with my play and they repaired the screen)
nickholtus said:
hi all,
To get it repaired by sony:
so bootloader relocking thread
relock bootloader
and send it back to sony (i did it with my play and they repaired the screen)
Click to expand...
Click to collapse
I did that, they repaired it the first time, second time they didn't. Isn't the DRM stuff gone forever, that's how they can tell?
shmoejoe said:
Interesting...with an unlocked bootloader it still shouldn't have been an issue. Your warranty is in theory still intact, just with CPU modifications and such afterwords that can void it (overclocking and such with custom kernels). In the terms it just says "may" so they avoid liability if you break it yourself. It appears in this case (and the other one posted above) they decided to throw that out the window and just say "meh, sorry, today, because it's cold and didn't sleep well, its your fault."
You didn't by any chance have Doom's kernel on when you sent it in?
It's almost like every center changes their interpretation of a voided warranty depending on the weather or if they just feel like it .
I wouldn't associate your account being blocked as Sony's fault though, as you picked a username that appears to be picked by bashing your head on the keyboard . It was probably what they thought was a spam account?
Click to expand...
Click to collapse
haha, that's interesting. I got that username because they said my normally used one has been taken. I've never done any CPU overclocking/mod, or never had any customer kernel installed. I don't know their "illegal unlock" means network unlock or software unlock. The phone was sent back to the repair centre with original GB software.
Here is the feedback from Sony UK's repair center, if this can help. I can guarantee the phone is working properly with photo evidence. I don't know why see put Display broken rather than "yellow tints".etc. Now the phone sounds totally dead at the Sony repair center.
Perhaps they tested it for so long it's run out of battery!
I'd be complaining like hell right now to Sony Customer Services!!
shvyue said:
Here is the feedback from Sony UK's repair center, if this can help. I can guarantee the phone is working properly with photo evidence. I don't know why see put Display broken rather than "yellow tints".etc. Now the phone sounds totally dead at the Sony repair center.
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exactly what i had with them, don't worry, it's not BER at all, there's probably not an option on their system for "owner unlocked bootloader and voided warranty"
sminki said:
exactly what i had with them, don't worry, it's not BER at all, there's probably not an option on their system for "owner unlocked bootloader and voided warranty"
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So what did they do with you phone? Have you got your phone repaired finally?
shvyue said:
So what did they do with you phone? Have you got your phone repaired finally?
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They sent it back unrepaired, free or charge at my request. (to be honest it was't too bad, and as i've been without it for over a month in total I was getting sick of it!)
Hi Guys,
In the past few days ive noticed that if i dont check my phone regularly it will simply refuse to wake up (screen on). I know the phone is still working as the LightFlow settings still use the notification light when needed. I have also had situations where the phone wakes up but theres no touch functions, but locking and waking up again fixes that in 1 try. Has anyone else had this issue or am I going to have to send the phone back?
Thanks
Michael
P.S. The phone is not rooted and hasnt been updated since out the box. Any suggestions to root the phone to fix this will be ignored.
Uninstall LightFlow it has been known to cause this issue.
That is all we can suggest unless your willing to root.
Lennyuk said:
Uninstall LightFlow it has been known to cause this issue.
That is all we can suggest unless your willing to root.
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Thanks for the suggestion. I had my HTC Desire rooted and this has put me off rooting my phone at the moment, but I was waiting for the Jelly Bean AOSP anyway.
Not trying to take this too far off topic, but what do you have against root? All root effectively is is an admin mode, you don't have to flash a custom rom.
Lennyuk said:
Not trying to take this too far off topic, but what do you have against root? All root effectively is is an admin mode, you don't have to flash a custom rom.
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I dont have anything against root. Its just that when I have a problem with my phone and people suggest to root it, if it doesnt work im kinda screwed over with warranty etc.
Unfortunatly removing Lightflow didnt help and its still happening
if it doesnt work im kinda screwed over with warranty etc
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It's quite easy to revert back to Stock for warranty repairs.
Rooting does not brick your phone.
d4fseeker said:
It's quite easy to revert back to Stock for warranty repairs.
Rooting does not brick your phone.
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Wont they reject it if its rooted? This would be the first phone ive sent for repairs. My HTC Desire never faulted in 2 years but this is starting to annoy me just a month and a half into my contract.
mtmannion said:
Wont they reject it if its rooted? This would be the first phone ive sent for repairs. My HTC Desire never faulted in 2 years but this is starting to annoy me just a month and a half into my contract.
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Yes, but u can use "triangle away" (by chainfire) to reset flash counter(found in download mode) and flash a stock rom with Odin and back is your warranty.
root...warranty...bla bla bla...why want to return just because of that? do u know that samsung software engineers sucks? i bought nexus, and i just use it for 1 week. want to know why? because it's so boring. the phone so perfect. no problem at all. nothing to tweak, nothing to fix, nothing to improve. i switch back to Samsung Galaxy because of this (before this use SGS1, now SGS3). so, if you have problem like THIS, change your kernel, or just sit and wait for update to fix it. samsung monitoring it (SLOWWWWWLYYY)
mtmannion said:
Wont they reject it if its rooted? This would be the first phone ive sent for repairs. My HTC Desire never faulted in 2 years but this is starting to annoy me just a month and a half into my contract.
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ascariz said:
root...warranty...bla bla bla...why want to return just because of that? do u know that samsung software engineers sucks? i bought nexus, and i just use it for 1 week. want to know why? because it's so boring. the phone so perfect. no problem at all. nothing to tweak, nothing to fix, nothing to improve. i switch back to Samsung Galaxy because of this (before this use SGS1, now SGS3). so, if you have problem like THIS, change your kernel, or just sit and wait for update to fix it. samsung monitoring it (SLOWWWWWLYYY)
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Click to collapse
U got a lot blablabla"s, Samsung"s phone has clearly the best hw but they don't give a s... about the sw.
About rooting, what the f... are talking about read the posts made by OP. he asked if u loose warrenty if u root and yes u do, but root is reversible and THAT is what the OP wanted to know
he asked if u loose warrenty if u root and yes u d
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Over here afaik at least within the first period the seller has to actually prove you caused the damage to refuse the claim.
Having a rooted device will not stand as having caused hardware-damage.
So far I've yet to hear about a single case of warranty being refused in this country due to software modifications.
If it was as simple as putting a "Waranty void if removed" sticker on stuff actually having any meaning, that would be the end of democraty. Fortunately the law tells otherwise and manufacturers have to obey it (or buy their own law... at least in the USA that seems to work)
However it most certainly will make repairs far easier if the device is stock since they cannot even try to blame you for incorrect configurations or bad flashes.
ascariz said:
root...warranty...bla bla bla...why want to return just because of that? do u know that samsung software engineers sucks? i bought nexus, and i just use it for 1 week. want to know why? because it's so boring. the phone so perfect. no problem at all. nothing to tweak, nothing to fix, nothing to improve. i switch back to Samsung Galaxy because of this (before this use SGS1, now SGS3). so, if you have problem like THIS, change your kernel, or just sit and wait for update to fix it. samsung monitoring it (SLOWWWWWLYYY)
Click to expand...
Click to collapse
zodiaxe66 said:
U got a lot blablabla"s, Samsung"s phone has clearly the best hw but they don't give a s... about the sw.
About rooting, what the f... are talking about read the posts made by OP. he asked if u loose warrenty if u root and yes u do, but root is reversible and THAT is what the OP wanted to know
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Click to collapse
Thanks for the help guys, Im on holiday at the moment so I'll see if theres a Kernal update when I get home. If not I'll check on the Jelly Bean (or something popular thats been out for a long time) rom stability and root for that. If nothing helps from those ill use the Triangle program to get rid of the root history and send it back for repairs.
EDIT: My Kernal is from May 13th. Surprised I havent had an update come thorugh yet. There isnt even a check for update button in my "About Phone"
There isnt even a check for update button in my "About Phone"
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Are you by any chance on Orange UK or Three UK? (Can't remember which of both was it)
They've removed that button in their bloatware-edition of the Samsung ROM - probably to prevent users from updating over 3G connectivity.
d4fseeker said:
Are you by any chance on Orange UK or Three UK? (Can't remember which of both was it)
They've removed that button in their bloatware-edition of the Samsung ROM - probably to prevent users from updating over 3G connectivity.
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Bingo, Orange UK.
Happy 666th post
Happy 666th post
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Thanks =) I guess that means I'm far too much online, since I've accumulated these posts only since having my S3 =D
So that number is why I'm having such a particular foul mood today, May be related to exams too I sincerly HATE IT logic, especially Prolog -.-
Sadly there is no such thing as good-luck charms to protect against exams like the Pentagrams protect against evil. (Please noone now say it's the symbol of evil...)
Bingo, Orange UK.
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Just flash any Samsung- or aftermarket-ROM (I recommend CM9 or the CM9-based ParanoidAndroid) of your choice and you're good.
DXLF3 modem should work well according to what I've heard.
Will Sony void your warranty if you root your phone?
**I buy Sony phone becoz of its promising warranty.
Sent from my MT27i using xda app-developers app
Yes. But only if they come to know about it
Sent from my ST25i using Tapatalk 2
Even if they would, u flash a stock fw or repair in pcc/sus and your root is gone
Tapatalk 2-vel küldve az én LT26i-ről
Your DRM keys will be gone forever, that's how they can check
BUT most of the time they don't complain about rooted devices, it depends on the problem though, sometimes they could be *****y.
SnowOokami said:
Your DRM keys will be gone forever, that's how they can check
BUT most of the time they don't complain about rooted devices, it depends on the problem though, sometimes they could be *****y.
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I think the question was about rooting, not bootloader unlock.
Gesendet von meinem LT26i
As long as your bootloader is locked then its fine as you will still have your DRM Keys.
I've rooted my Xperia S and sent it off to Sony to get it fixed (Yellow Tint and them not putting the new screen in properly) and they have fixed it both times. I would recommend completely wiping the phone to remove traces as they say it COULD void your warranty. They said the same thing about unlocking your bootloader but we know how that turned out.
So basically don't unlock your bootloader and you will keep your warranty.
donjamal said:
Even if they would, u flash a stock fw or repair in pcc/sus and your root is gone
Tapatalk 2-vel küldve az én LT26i-ről
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Wrong, Google this, you'll find MANY people saying Sony REFUSED warranty because they KNEW they modified the software. Sony says on unlock bootloader sony.com they KNOW if you have done any of that so don't bother.
I set up a thread on this in the Arc section because as Doomlord points out, Sony did invite users to mod their phone to try the ICS beta. So it's confusing and unfair for them to now say no warranty. I contacted Sony a few days ago and asked this. It was so strange, the Sony guys closed the coversation so quickly, he said they 'can't help with that'. (Do they know they have an official website telling you how to do this? )
http://unlockbootloader.sonymobile.com/
I ordered my new Sola and will have in a few days. I will NOT unlock the bootloader, destroying a new, 2 year warranty. Let us hope that there is a normal root for these devices soon.
---------- Post added at 06:00 PM ---------- Previous post was at 05:59 PM ----------
SkaterOllie795 said:
As long as your bootloader is locked then its fine as you will still have your DRM Keys.
I've rooted my Xperia S and sent it off to Sony to get it fixed (Yellow Tint and them not putting the new screen in properly) and they have fixed it both times. I would recommend completely wiping the phone to remove traces as they say it COULD void your warranty. They said the same thing about unlocking your bootloader but we know how that turned out.
So basically don't unlock your bootloader and you will keep your warranty.
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As far as I understand after talking to Sony directly, I think this is completely correct. :victory:
Use the root mothod without unlocking bootloader, you'll do just fine.
heeroyun said:
Use the root mothod without unlocking bootloader, you'll do just fine.
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Which one is that? Via flashtool?
SharpnShiny said:
Which one is that? Via flashtool?
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Click to collapse
Go here : http://forum.xda-developers.com/showthread.php?p=31101584#post31101584
Harsh7689 said:
Go here : http://forum.xda-developers.com/showthread.php?p=31101584#post31101584
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OMG that was published today and you made the new tutorial! I kind of love you for that!
I bet I could hustle them and get them to fix it even though I have unlocked my bootloader. I have yet to be screwed out of a warranty by a company yet. Thankfully nothing is wrong with my phone though.
I even conviced ATT to give me a free Microcell device and got newegg and amazon to give me credit since I had problems with my first phones. If you know what you are doing and how to talk to people you can usually get around it.
My xperia U still have 8 months warranty. It's suddenly can't read the simcard so i send it to Sony Cares. After 1 week, they quote me SGD 300$ for this problem...wth with that money i can buy new phone alr. Before send it in i alr revert back to stock and re-lock the bootloader.
Recently sent my Xperia S in for repair (yellow tint) had the bootloader unlocked prior to sending it in. Forgot to relock it and got it back stating there was modified software and that they didn't fix it.
Got another RMA and this time relocked the bootloader and it was repaired. (Though this screen has a faint yellow tint issue as well though not as bad as the first one.)
With root just flash back yo stock and you are fine. If you unlocked the biitloader relock it and they might still fix it.
Sent from my Sony Xperia S
ghekua said:
My xperia U still have 8 months warranty. It's suddenly can't read the simcard so i send it to Sony Cares. After 1 week, they quote me SGD 300$ for this problem...wth with that money i can buy new phone alr. Before send it in i alr revert back to stock and re-lock the bootloader.
Click to expand...
Click to collapse
Yeah that is bunk. Try again and see what happens
Hi guys, i m having an xperia u running ics. it fell from my hands and froze so i took the battery out to restart, since then i cant turn on my phone when i press the power button it just vibrates once an there is backlight on the screen but nothing else not even the sony logo. Sometimes the illumination bar flashes green. i tried everything from removing the battery several times to flashing. the flashing proccess completes with no errors but the problem is still there. Any ideas? i have no custom roms or so only rooted with flashtools...
It seems the screen was broken take it to any nearby center to repair its hardware
Sent from my C6603 using XDA Premium 4 mobile app
Thank you for your answer, but i m pretty sure that the screen is not damaged maybe motherboard, although i would like to be sure that there is no software problem if possible... from what i have read when the sony logo doesnt appear means that the kernel is dammaged... is there any way to flash xperia u stock kernel first and then flash the firmware? also i had asked sony to give me the code to unlock the bootloader, but i never used it and didnt unlocked it, have i lost my warranty only for asking for the code?
sakis k said:
Thank you for your answer, but i m pretty sure that the screen is not damaged maybe motherboard, although i would like to be sure that there is no software problem if possible... from what i have read when the sony logo doesnt appear means that the kernel is dammaged... is there any way to flash xperia u stock kernel first and then flash the firmware? also i had asked sony to give me the code to unlock the bootloader, but i never used it and didnt unlocked it, have i lost my warranty only for asking for the code?
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Click to collapse
Your warranty is still valid. I suspect your motherboard is damaged. But since u dropped it means warranty is gone
Sent from my Xperia P using Tapatalk
AndroidNoob69 said:
Your warranty is still valid. I suspect your motherboard is damaged. But since u dropped it means warranty is gone
Sent from my Xperia P using Tapatalk
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Finally, the problem was the screen and the touchpad, they changed both at the service point under warranty, as they had no obvious damage i guess... is this a common problem with st25?
I tested the display with solid colors and detected a moderate screen bleeding. I'm okay with that and would like to keep the device (save time and it's better for the environment).
Can I believe Xiaomi that the issue won't get worse after some time?
Drowwy said:
I tested the display with solid colors and detected a moderate screen bleeding. I'm okay with that and would like to keep the device (save time and it's better for the environment).
Can I believe Xiaomi that the issue won't get worse after some time?
Click to expand...
Click to collapse
We all have 1 year warranty so after 10 months get the screen replaced
Whiskeym said:
We all have 1 year warranty so after 10 months get the screen replaced
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I'm thinking about doing the same
Mine has also the screen bleeding issue
I usually notice it when using Twitter and Youtube in dark mode
Whiskeym said:
We all have 1 year warranty so after 10 months get the screen replaced
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The thing is that I want to unlock the device and if it gets worse they will say: f* you, you have an unlocked device (which is completely unrelated to this issue but a good excuse to decline warranty).
So I have to be sure before unlocking, that the lcd issue won't get worse.
Drowwy said:
The thing is that I want to unlock the device and if it gets worse they will say: f* you, you have an unlocked device (which is completely unrelated to this issue but a good excuse to decline warranty).
So I have to be sure before unlocking, that the lcd issue won't get worse.
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Click to collapse
Don't worry Poco support BL unlocking and rooting , so Ur warranty will be intact even after unlock and root
Screen bleed doesn't spread or get worse over time.
Drowwy said:
The thing is that I want to unlock the device and if it gets worse they will say: f* you, you have an unlocked device (which is completely unrelated to this issue but a good excuse to decline warranty).
So I have to be sure before unlocking, that the lcd issue won't get worse.
Click to expand...
Click to collapse
Also you can relock the device.
Whiskeym said:
Also you can relock the device.
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But as the unlocking tool connects to Xiaomi servers I guess they technically know who once unlocked the device, right?