Eagerly awaiting JB update for my unlocked, stock I9300 (UK BTU).
Trying to do things "by the book" and using KIES to check for updates.
Yesterday KIES announced that it needed to do some kind of update related to firmware...
Now, whenever I try to connect it reports "failed to retrieve device information" and doesn't connect.
I've tried re-installing KIES, and it managed to connect once, after which I get the same message whenever I try again.
I've tried disabling antivirus etc and using their connection troubleshooter, all to no avail.
NOT HAPPY; very bad time for this to happen.
OS is windows 7 64 bit.
Anyone else with the same problem? Ideas?
Thanks
fasty said:
Eagerly awaiting JB update for my unlocked, stock I9300 (UK BTU).
Trying to do things "by the book" and using KIES to check for updates.
Yesterday KIES announced that it needed to do some kind of update related to firmware...
Now, whenever I try to connect it reports "failed to retrieve device information" and doesn't connect.
I've tried re-installing KIES, and it managed to connect once, after which I get the same message whenever I try again.
I've tried disabling antivirus etc and using their connection troubleshooter, all to no avail.
NOT HAPPY; very bad time for this to happen.
OS is windows 7 64 bit.
Anyone else with the same problem? Ideas?
Thanks
Click to expand...
Click to collapse
same think happened to me with KIES. I managed to fix it by couple of times applying that fix connectivity problems thingy from the menu. I've had to reboot the phone too.
You might also want to try re-installing samsung drivers for
nolovelust said:
same think happened to me with KIES. I managed to fix it by couple of times applying that fix connectivity problems thingy from the menu. I've had to reboot the phone too.
You might also want to try re-installing samsung drivers for
Click to expand...
Click to collapse
Thanks for the advice. I tried re-installing KIES and the drivers but it only connected once after their "necessary update"
I'm sure that it's this latest KIES update that has screwed it; was fine until today.
When I tried the troubleshooting wizard, it then told me it was an incompatible phone ;-(
Hopefully if it's a common problem, Samsung might eventually recognise and fix it.
I heard KIES was flakey, now I know :laugh:
OK, I think that I have hopefully found a solution.
I started KIES by right-clicking the icon and chosing "run as administrator" instead of the usual way.
Now everything seems back to normal.
I suspect that their "update" may have messed up access rights in some way beyond my understanding:laugh:
Now it apparently connects consistently OK in the usual way.
I have the same problem driving me mad!
For some reason I can't update OTA I get this message
So I thought hey might try that program kies heard the updates are better too because they do a clean install of them. But it is horrendous!!
I want my update!
Sent from my GT-I9300 using xda app-developers app
After much struggle I tried the run as admin a few times. And it worked once! Just got the update I am blown away how good it is soo far!
I hope everyone gets it soon
Sent from my GT-I9300 using xda app-developers app
Related
Is it just me or is Kies the absolute worst phone connectivity software in existence?
I have been trying to do the firmware updates via Kies since they were released but keep getting the same error message (DLL Load Fail). I have tried the update on 2 PCs - 1 running Vista and the other running XP. I don't have access to a Windows 7 PC to try it.
Don't get me wrong, I'm happy with the SGS2 and apart from the occasional random reboot, I don't have any complaints. I would just like to be able to apply the firmware updates!
I've read a few solutions on another thread about using Odin, but I'm new to Samsung phones and a bit wary about Odin. Though I did a lot of rooting and custom ROM installs on my old HTC Desire so I'm no stranger to messing about with android hardware via unofficial means...I just don't want to be unofficially messing too much with my SGS2 since it's less than 3 weeks old.
Does anyone have a non-Odin solution to the crappy Kies DLL Load Fail problem?
NOTE TO ADMINS: Apologies if I've posted this in the wrong place, please feel free to move it if necessary.
I had the same problem (DLL Load Failure after firmware download) on two of my computers (Windows 7 SP1 x64) as well. After a few tries (including computer restarts and Kies reinstallation), the problem spontaneously went away - without any preceding configuration change I can remember.
If you continue to have firmware update problems and don't want to resort to ODIN you could try if a firmware update via Kies Wi-Fi (Home Screen -> Settings -> Wireless and network -> Kies via Wi-Fi) is possible.
In general, I do agree - Kies is the worst. It is really puzzling why Samsung Android phones can't just update via cell network/wifi like HTC devices (or even the Samsung Nexus S).
babblerx said:
Is it just me or is Kies the absolute worst phone connectivity software in existence?
I have been trying to do the firmware updates via Kies since they were released but keep getting the same error message (DLL Load Fail). I have tried the update on 2 PCs - 1 running Vista and the other running XP. I don't have access to a Windows 7 PC to try it.
Don't get me wrong, I'm happy with the SGS2 and apart from the occasional random reboot, I don't have any complaints. I would just like to be able to apply the firmware updates!
I've read a few solutions on another thread about using Odin, but I'm new to Samsung phones and a bit wary about Odin. Though I did a lot of rooting and custom ROM installs on my old HTC Desire so I'm no stranger to messing about with android hardware via unofficial means...I just don't want to be unofficially messing too much with my SGS2 since it's less than 3 weeks old.
Does anyone have a non-Odin solution to the crappy Kies DLL Load Fail problem?
NOTE TO ADMINS: Apologies if I've posted this in the wrong place, please feel free to move it if necessary.
Click to expand...
Click to collapse
The answer is ODIN.
Seriously, just read it, read the SGS 1 forums etc... ODIN is what samsung use internally
I know this does not help you, but really, ODIN in 100 times more reliable and safer than Kies to update firmware. There are picture guides available right here on XDA.
also try running Kies update when you are freshly booted the phone in Airplane mode. Do not kill any tasks by ATK or in built Ram cleaner. Just boot > airplane mode> plug in and give it a try.
I have windows 7 and KIES is just soo slow, not tried updating firmware as have no issues with phone
(and not sure what improvements are included)
I have 2 computers and can only do certain things with either. One runs 7 64bit the other 7 32bit. One will work with Kies perfectly fine, and will run ODIN as well, but ADB is a complete no go.
The other will do ADB and Kies via Wifi, but nothing else.
Driver installation is the problem. One machine refuses to find drivers for SAMSUNG_Android and CDC_serial.
Works perfect for Me every time :-\. But odin works great too so to prevent any issues its prob best to use odin especially with all good support from xda
vimto25 said:
Works perfect for Me every time :-\. But odin works great too so to prevent any issues its prob best to use odin especially with all good support from xda
Click to expand...
Click to collapse
No problems with KIES on Win7 64bit
babblerx said:
Is it just me or is Kies the absolute worst phone connectivity software in existence?
Click to expand...
Click to collapse
No.
Itunes is
Absolutely agree it's shocking !
I have given up with Kies, but Odin is not working for me either!!!
It all seems to flash ok according mto Odin log, phone reboots, and then check the phone status and it's still at KDD firmware level ...
Any ideas what's wrong with Odin anyone?!
Martijnsmith said:
Absolutely agree it's shocking !
I have given up with Kies, but Odin is not working for me either!!!
It all seems to flash ok according mto Odin log, phone reboots, and then check the phone status and it's still at KDD firmware level ...
Any ideas what's wrong with Odin anyone?!
Click to expand...
Click to collapse
Lol this is exactly what I mean. People never doubt their devices. Oh kies doesn't work for me. There must be something wrong with Samsung and their crappy software. Oh no odin doesn't work either there must be something wrong woth odin too now. Kies and Odin work fine stop saying they don't. If it doesn't work the problem is on your end. How many freakin times... and I'm the one who is the troll here
Swyped from my GT-I9000 using XDA App
worst?....
its not great but itunes holds that crown by a country margin, had you forgotten about that?
er...
I never said Odin doesnt work, i was posting to try and get some useful tips on what i might be doing wrong rather than to receive mindless abuse.
And i am certainly not the only one with the Kies failure messages that seem to be rife.
Thanks for not even helping suggest what COULD be wrong on my side, which is exactly what i'm trying to find out. Troll
I have tried all 4 ports on my laptop and the SAMSUNG MTP DRIVER for Kies still fails to install, I have deleted it and reinstalled, manually pointed it to the USB Driver directory and yet it still fails, anyone any ideas?
Did you try rebooting the phone? Kies also didn't recognized mine and a reboot fixed this.
Tried a reboot still no good DRIVER NOT SUCCESSFULLY INSTALLED
Millions of posts on this subject a read of them may find a solution .
Laptops do seem more of a problem in this regard .
jje
Kies has an option to install the correct drivers for it on the computer, have you tried that option? I believe its under tools.
EarlZ said:
Kies has an option to install the correct drivers for it on the computer, have you tried that option? I believe its under tools.
Click to expand...
Click to collapse
Yes, same problem
Right well problem half solved, had to phone Samsung, I had to tick USB Debugging, so ticked that all drivers installed correctly with no errors, I then had to untick and reconnect, so did that, it goes through installing drivers again and once again fails and phone still not detected. Samsung might copy a few things from apple, but the slogan "It just works" doesn't appear to be one of them.
Wasted 3 hours on this, time to admit defeat, is Kies really needed anyway? I can get music etc on the phone fine without it.
You only need Kies for official updates as opposed to stock Samsung updates via XDA .Well before Kies updates also .
jje
JJEgan said:
You only need Kies for official updates as opposed to stock Samsung updates via XDA .Well before Kies updates also .
jje
Click to expand...
Click to collapse
Can I not do that on the phone anyway by going to About phone software update?
slugger09 said:
Can I not do that on the phone anyway by going to About phone software update?
Click to expand...
Click to collapse
When the OTA firmware updates is rolled out yes until then no .
jje
I would just like to say I got this going, I updated from Vista to Windows 7, plugged in the phone and instantly detected. Don't know what the issue was.
slugger09 said:
I would just like to say I got this going, I updated from Vista to Windows 7, plugged in the phone and instantly detected. Don't know what the issue was.
Click to expand...
Click to collapse
It's obvious isn't it? The issue was Vista.
I had the same problem with Kies under Win7 x64.
Latest Kies, latest USB drives.
What got it to work, was switching back to TwLauncher instead of MXHome I was using at the time.
No idea why the laucher affected the USB interface.
kanenas_0 said:
I had the same problem with Kies under Win7 x64.
Latest Kies, latest USB drives.
What got it to work, was switching back to TwLauncher instead of MXHome I was using at the time.
No idea why the laucher affected the USB interface.
Click to expand...
Click to collapse
I might give this a shot. I somehow managed to miracle a connection to Kies today, just don't ask me to do it again. Typically it's a no go. Also on Win7 64 bit, laptop.
This was an issue pre and post root. I may just back up my phone the old fashioned way if it continues to be a PITA.
I had this and noticed when i plugged it in, the windows connection sound would play but would play the disconnected sound immediatley when the mtp mode was launched in the phone. A second later the connected sound would play again but kies didn't find the phone.
I got round this by getting kies to start when phone is connected. This remains the only way it will recognise my phone
Sent from my GT-I9100 using XDA App
As the title says, Kies no longer sees/detects my phone. Did the sammfiles/rooted update to my phone via odin and Kies wouldn't see the phone. Wiped the phone and forced an update via Kies with model number/serial number and afterward Kies still would not detect my phone. Any ideas?
Edited to remove the "task rom" comment. Got my devices mixed up
TomH54 said:
As the title says, Kies no longer sees/detects my phone. Was using task's "fat" on my phone before and Kies detected my phone. Did the sammfiles/rooted update to my phone via odin and Kies wouldn't see the phone. Wiped the phone and forced an update via Kies with model number/serial number and afterward Kies still would not detect my phone. Any ideas?
Click to expand...
Click to collapse
Have you tried to turn off debugging in the development section?
Yeah. Tried that. It's no biggie tho since I can still force updates if needed. Thanks for the reply.
Removing/Freezing/Uninstalling/Disabling etc... bloatware causes Kies not to work.
Installing CWM also causes Kies not to work. Because, in short, CWM replaced the factory recovery
I find that if I plug my USB cable into different ports on the front of my computer I get different results.. Might be worth a shot to try if you have more than 1 to choose from.
"Device Not Supported by Kies 2.0"
I've a similar problem. I ran Kies yesterday for the first time since the ICS update back in April and it began to update to a new version. After which it says, "This device is not supported by Kies 2.0"?! I've uninstalled and re-installed about 8 times today even the Samsung USB drivers and nothing! What's going on?
Any help would be appreciated.
Thanks
E-Nigma said:
I've a similar problem. I ran Kies yesterday for the first time since the ICS update back in April and it began to update to a new version. After which it says, "This device is not supported by Kies 2.0"?! I've uninstalled and re-installed about 8 times today even the Samsung USB drivers and nothing! What's going on?
Any help would be appreciated.
Thanks[/QUOTE
it wouldn't work while i was rooted with gingerbread. i returned to stock and it worked fine. after that i was able to root after update thanks to creepyncrawly from this thread http://forum.xda-developers.com/showthread.php?t=1746181 and it works fine now. if you go this route make sure to read the whole thread first. you have to get another kernal before wiping or you can brick your phone. im using siyah-v3.4.3-nonswap by ktoonsez and so far so good. not sure if you have to update to ucle5 for it to work but thats what i did. i havent had a chance to try other roms. hope this helps a little
Click to expand...
Click to collapse
For me. This is what worked. First go into device manager (on computer obviously)and remove the phone drivers currently installed.Next turn off usb debugging. Then plug your phone in to a different usb port. Let it do it's thing. Unplug, turn on usb debugging, plug back in.Let it do it's thing unplug. Reboot into cwm recovery, plug in. Let it do it's thing. Unplug. Turn off usb debugging. Boot up phone. Plug in. Profit. At least this is what fixed it for me.Good luck. Happy flashing.
Sent from my SGH-I777 using Tapatalk 2
Hello!
I'm new to the forum!
I have a galaxy tab 10.1 that is 16GB.
I recently kept hearing about KIES.
So I installed the program. However, whenever I connect my tablet to my computer, KIES wouldn't recognize my tablet.
The only way I can connect the tablet with KIES is through KIES wifi on the tablet setting, which only let's me sync and won't let me update softwares.
Am I the only one having this problem with KIES? or is it just me?
Is there certain things I have to try before trying to connect the tablet?
an answer would be greatly appreciated
p.s.
I have tried reinstalling the driver few times through the connection troubleshoot... it didn't help
silver2u said:
Hello!
I'm new to the forum!
I have a galaxy tab 10.1 that is 16GB.
I recently kept hearing about KIES.
So I installed the program. However, whenever I connect my tablet to my computer, KIES wouldn't recognize my tablet.
The only way I can connect the tablet with KIES is through KIES wifi on the tablet setting, which only let's me sync and won't let me update softwares.
Am I the only one having this problem with KIES? or is it just me?
Is there certain things I have to try before trying to connect the tablet?
an answer would be greatly appreciated
p.s.
I have tried reinstalling the driver few times through the connection troubleshoot... it didn't help
Click to expand...
Click to collapse
I have the exact same problem, have you found a solution yet?
Kies is a POS
I have been busy for almost a year on getting Kies to recognise my tablet. And even though quite a few people have got it working, none of the mentioned solutions work for my situation, except for the factory reset (i.e. wipe your tablet into factory status).
But alas, whenever I reinstall my software Kies will no longer recognise my tablet, and the software is run-of-the-mill stuff, all from Google Play.
So, I just bear it, and wait until the OTA gods are smiling down on me. Once in a while I update/upgrade Kies, re-test that it still does not work, and put Kies in the freezer.
If you try all solutions found in these fora (and not just xda) you might be lucky and find one that works for you, but lower your expectations.
So, probably best is to make backups, wipe to factory reset, get Kies to update and reinstall/restore your backup.
Just out of principle I myself will not be doing that as I will not let Kies dictate my actions. But that is just me.
supraman89 said:
I have the exact same problem, have you found a solution yet?
Click to expand...
Click to collapse
i know this is super late, i'm sorry >.<;;.
So I didn't have to reset my tablet. Once the ICS update for my tablet was finally released, Kies started working too!
I hope you already figured it out..
KIES = POS?
silver2u said:
i know this is super late, i'm sorry >.<;;.
So I didn't have to reset my tablet. Once the ICS update for my tablet was finally released, Kies started working too!
I hope you already figured it out..
Click to expand...
Click to collapse
ICS by itself worked momentarily on KIES, but 'lost it' again. But the latest KIES release seems to have solved most of the problems. The only problem left for me is that KIES forgets my tablet after I connect another tablet... So connect one P7510 and it recognises it, connect a second P7510 and it recognises that one, but then connecting the first one again and KIES will not recognise it anymore.
Independent of Firmware version (ICS on both) and KIES version... Tried to install an old version of KIES: no luck. Did al the bells and whistles (connect over Wifi and USB at same time and remove Wifi, USB debugging, re-install drivers, KIES, complete cleanup and reinstall) but nothing works anymore. Only a complete Windows factory recovery and install KIES works fine. Not a solution!
hi,
I'm having a major problem updating my LG Prada 3 UK version from gingerbread to the official ICS update. I've not rooted or done any mods. I'm using the official lg update tool with the drivers installed but the update keeps getting stuck at 7%. I pass all the checks the update tool seems to perform before updating but once the update starts always at 7% it gets stuck. It gives me an error message something like this: "There was a communication problem between the cell phone and the PC", with the option to restart. It tells me to unplug USB and take battery out then turn phone on and restart. I do this but nothing works and again stuck at 7%.
I even phoned LG who said it must be a glitch and to keep trying. That's nonsense I've definitely got some kind of issue here. Oh and I've tried the usual: factory reset, reinstalling the USB drivers and LG update tool. Absolutely nothing works.
One more thing, even using the LG PC Suite to update gives me an error message. So I know this isn't to do with the LG Update tool. I have a Win7 installed.
Please can someone help me with this! many thanks
It's possible there's a bad block in the internal memory. You may be able to check for it through a shell.
If it's under warranty, I would try to send it back.
You could also try flashing with the KDZ tool, but if it gets stuck, you might brick the phone.
To work out what the problem is you need to rule out every variable. First try out a different wire/cable. If it doesn't work then try a different computer. If its still not working then there's a good chance it's a problem with your phone.
Sent from my GT-I9000 using xda premium
NIMBAH said:
To work out what the problem is you need to rule out every variable. First try out a different wire/cable. If it doesn't work then try a different computer. If its still not working then there's a good chance it's a problem with your phone.
Sent from my GT-I9000 using xda premium
Click to expand...
Click to collapse
I tried a different USB cable, and also a different pc but still the same problem. I was thinking of trying to turn off the download mode thing but not sure how that works. I did hold up volume up and power then inserted battery but all that gave me was a SW Update screen.