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I just upgraded three lines in my 5 line family plan to SG2's (I loved it, got my parents and uncle to love it too, iPhone converts! I should get a medal or something. Hah)
Costco.com has the SG2 for 199.99 with a 30 dollar instant off, PLUS a case, screen protector, and headset with purchase. That turns out to be more than 100 dollars in instant rebates and accessories (counting all 3 new phones). I just ordered from ATT, and the phones are already shipped, so I can't cancel yet. However I can return the phones, wait till the system resets my upgrade status, and buy from Costco. I'm more interested in the instant offs, since the cases aren't good, and I already ordered cases and screen protectors from amazon.
Any way ATT can "match the price" or something?
The accessories Costco gives you is $2 eBay junk.
Sometimes they will match a price but YMMV. Depends on the manager. Better off buying from Costco anyway because you can swap your device within 90 days rather than 30.
Walmart sells it for 148.88 unless they randomly upped the price.
If the $100 was for 3 phones, then they would save you over $150.
I have had no luck getting AT&T to match prices. Upgraded 2 lines on launch day at a COR store, and have since tried twice, once against online retailers, and more recently against the 148 price at walmart. No joy, the best I got out of either the store directly or AT&T customer care was credit for upgrade and activation fees (which I have always gotten credited in the past just by asking nicely). Was thinking about returning them and re-purchasing at walmart, but COR was gonna hit me with 70 bucks of restocking fees, so the net 30 dollar gain wasn't worth the hassle.
Sent from my SAMSUNG-SGH-I777 using Tapatalk
ZeroIsntTheHero said:
Walmart sells it for 148.88 unless they randomly upped the price.
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Click to collapse
That's where I got mine last Sunday. If you have an unlimited data plan call 611 and make sure you still have it. Mine got removed when I upgraded even though I told the guy I wanted to keep it. They don't know how to do it on their computers.
I don't upgrade through AT&T you get better deals through Walmart, Amazon and Costco.
The key at Walmart is to either call while the assoc is doing the paperwork, or, when they call to verify everything, MAKE THEM REMIND ATT ABOUT KEEPING UNLIM DATA!!! We've done it multiple times now, only reason I know.
dandrumheller said:
I have had no luck getting AT&T to match prices. Upgraded 2 lines on launch day at a COR store, and have since tried twice, once against online retailers, and more recently against the 148 price at walmart. No joy, the best I got out of either the store directly or AT&T customer care was credit for upgrade and activation fees (which I have always gotten credited in the past just by asking nicely). Was thinking about returning them and re-purchasing at walmart, but COR was gonna hit me with 70 bucks of restocking fees, so the net 30 dollar gain wasn't worth the hassle.
Sent from my SAMSUNG-SGH-I777 using Tapatalk
Click to expand...
Click to collapse
Same here couldn't get them to price match and returning would be a lateral move with the restocking fee
Sent from AT&T Galaxy S2
My corporate store did price match the Walmart price. You just have to try for yourself to see if they will accept it.
i had to try 2 different stores the 1st one told me its impossible to match and that they are not allowed to do that but if i want i could return the phone pay the restocking fee they would reverse my upgrade and then to go buy it at walmart but i said f*** that and went to another store to try again they did it with no questions asked they just needed proof so they went to walmart website once they saw it they put the credit into my account they will not give it baCK in cash or anything like that but they did put the 51. bucks back into my account as credit so im good with my next bill lol
Best buy will match walmart price(just ask them to look it up) IF you pay tax on the full retail price. Otherwise I think amazon wireless upgrade department also has it for $140 and also saw it at Fry's electronics for $130.
AT&T is screwing us again! There doubling the upgrade fee this Sunday from $18 to $36!! It's changing a week before the galaxy note is being released. Thanks again AT&T!
Sent from my Apple Newton MessagePad 2100
Orange_furball said:
AT&T is screwing us again! There doubling the upgrade fee this Sunday from $18 to $36!! It's changing a week before the galaxy note is being released. Thanks again AT&T!
Sent from my Apple Newton MessagePad 2100
Click to expand...
Click to collapse
I've been off all week, but this will be an interesting change to go back to work with on Monday. I just saw it on Engadget...
Well one thing I will say is preorder the Galaxy Note before sunday, the upgrade is processed immediately thus your fee with only be $18 if you upgrade today or tomorrow before the change on Sunday. This applies to at&t upgrades only, I am not sure how third party upgrades process such as Best Buy, etc...
- Dan
I went into the store and preordered mine and they told me that I made it just before the upgrade fee increase. Then they waived it.
I reserved my note @ Best Buy. They have not charged the upgrade fee, so well see. I'm sure AT&T will waive it, though. They are usually good about stuff like that...
Sent from my Dell Streak using Tapatalk
I just pre ordered mine at Best Buy and they told me $18
I guess I better call
MB860
This upgrade fee should only apply if you order directly from at&t in some manner?
But if you order from 3rd party group like Amazon, Costco, etc.... we should be safe from this bs?
Aerials said:
This upgrade fee should only apply if you order directly from at&t in some manner?
But if you order from 3rd party group like Amazon, Costco, etc.... we should be safe from this bs?
Click to expand...
Click to collapse
I believe you are still charged the upgrade fee. You just don't see it because it appears on your next bill.
Tell me if I'm wrong though.
Some 3rd party retailer can wavie the upgrade fee but usually they will say so up front. AT&T still charges the fee but those retailers give you money back.
My Perimer account has been showing up with $36 upgrade fee for a year now. And also consistently shows new phone releases $100 more than non-primer acccounts or stores.
So, AT&T is simply leveling the field for all customers. Sooner or later, your new phone will be $100 more (so GS2 will be $299 and Note will be $399) as well if this trend continues.
AT&T will always try to nickel and dime you with some ridiculous charges. You just have to know how to call and complain about the charges and they will drop it for you. Every time they tried to charge me those ridiculous fees I called and complained and got it waved.
deeken said:
AT&T will always try to nickel and dime you with some ridiculous charges. You just have to know how to call and complain about the charges and they will drop it for you. Every time they tried to charge me those ridiculous fees I called and complained and got it waved.
Click to expand...
Click to collapse
Agreed. It is like this with Comcast, too. If you have shown loyalty as a long time customer and tell them you are dissatisfied, charges like this are easily negotiable.
I used to be a long time loyal customer . . . had a corporate account over 10 years old predating the cingular merger. Then I went and got married. Trying to get the frickers to add my wife to my account was like I was like talking to a brick wall... it took three days of being on the phone over eight hours (that's 24 hours total, mind you, not 8 hours spread over three days) and the only solution they ever found was to cancel my current account and create a new one from scrap. So now I'm only a 2 year customer instead of a 10+ year corporate customer. Grrrrr.
jpeg42 said:
Agreed. It is like this with Comcast, too. If you have shown loyalty as a long time customer and tell them you are dissatisfied, charges like this are easily negotiable.
Click to expand...
Click to collapse
Yes Comcast Is exactly like that. I have had Adelphia cable and Comcast tool them over years ago. They jacked up the prices around two years ago. My dad called and complained. Said he would was going to Go to direct tv. They gave us an he upgrade, free DVR upgrade, top of the line Internet, free phone, and another he box for 1/2 the price per month. With that all added to our other stuff we only pay around $150 a month.
AT&T on the hand has never done anything like that for us. We have been with them when they were still Cingular. In fact my mom just get her Cingular sim card replaced with her 3G one fort her iPhone. They don't do crap for us. We pay close to $300 a month (and this month more that $300, do the new fee) and it continually rises because of these new data plans. I was in the market for a new network this time around, but they all suck. I have never been throttled, never went over my limit, my mom pays for the 2gb data plans on all of our accounts, and combined we use about 2.7gb per month. (thats 1.5 for me, 1.1 for my sister and .1 for my mom.)
My only other option was Verizon and the galaxy nexus but I chose the note and AT&T.
I hope I don't have to regret it.
Sent from my Apple Newton MessagePad 2100
Upgrade fee is something that ATT CSR can easily remove for you. You just have to call and be friendly with them. I haven't yet to have any issue convincing them that upgrade fee is unreasonable (knock on wood). So the least you can try is reduce it to $18 if you get charged $36 by telling CSR that you preordered before the price increase date. I would first try to get the whole thing removed via 611.
Hi everyone,
I bought the Note before 5 days from AT&T but I have question need their answers.
Q1/ If I get the phone without contract, will the internet work or not? (3G or 4G or both?)
Q2/ If yes, can I break my contract and take back some of my money? (the price with contract is $800 and without contract is $600 or $700, so I may get back $100-$200)
Q/ How much the warranty for 1 year?
Thank you
What?
Q1: if you mean you buy it, and you're not on AT&T at all, of coarse mobile data won't work...you won't have a service contract.... If you man just buying it out right, as am early upgrade while you're on AT&T, then yes it'll work. You'd most likely need to get an lte Sim card.
The price on contract, which means upgrading your phone and signing for a new contact, or a brand new customer is 300... Off contract, meaning no discount at all from AT&T is 700.
No you can't cancel your contract and return the phone for more than you paid for it. And in fact you will be charged an early termination fee for canceling the contact. So you'd lose money.
AT&T has been around the block more than a couple times.... You really think you could pull one over on them so easily?
Warranty is from Samsung, not AT&T and is included with the purchase of the device.
The reason people buy off contract is to not be locked into a provider. You can still have mobile data plan set up and pay on it each month, you're just not forced to pay them for 2 years and can cancel any time you wish.
If you don't have a mobile data plan through them your mobile data will not work.
Sent from my SAMSUNG-SGH-I717 using XDA
a.2mjed.a said:
Hi everyone,
I bought the Note before 5 days from AT&T but I have question need their answers.
Q1/ If I get the phone without contract, will the internet work or not? (3G or 4G or both?)
Q2/ If yes, can I break my contract and take back some of my money? (the price with contract is $800 and without contract is $600 or $700, so I may get back $100-$200)
Q/ How much the warranty for 1 year?
Thank you
Click to expand...
Click to collapse
If you've had the phone longer than 3 days cannot break the contact without paying the $250-350 fee it costs to do so.
If you've had it less than 3 days, you can break the contract without charge but you will still have to pay the balance of the phone (if you paid the reduced price of $300)
If you're not on contract, you can still use AT&T 4G service.
Sent from my SAMSUNG-SGH-I717 using xda premium
Thanks guys for answering my questions
my phone is in contract with them, and one of my friends told me go break your contract and get like $100 from them cuz the phone without contract is about $700 and with contract is $800, so if I break the contract they will give me back $100!!
Is that right?
and for the warranty, the seller told me to buy a warranty but I told him I don't need it, and there were no warranty in the bx by Samsung! How can I get a warranty?
I guess thats all what i have
Jasmynsway said:
If you've had the phone longer than 3 days cannot break the contact without paying the $250-350 fee it costs to do so.
If you've had it less than 3 days, you can break the contract without charge but you will still have to pay the balance of the phone (if you paid the reduced price of $300)
If you're not on contract, you can still use AT&T 4G service.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Incorrect. It is 30 days to break the contract without the $325 termination fee. The 3 days you may be thinking about is to not get charged the activation/upgrade fee
Sent from my SAMSUNG-SGH-I717 using XDA
Att.com shows pricing as 299.99 on contract, 649.99 off contract.
I decided to by one off contract for 475 shipped on eBay. I'm not up for early renewal until July and couldn't wait. I didn't want to "waste" my upgrade on a near 6 month old phone by that time.
You will not make any money off ATT, so don't try.
Without contract means no service unless you have existing service.
Btw, can I walk into the att store and just request an LTE sim? My current sim is only H+ enabled
erick161 said:
Btw, can I walk into the att store and just request an LTE sim? My current sim is only H+ enabled
Click to expand...
Click to collapse
Yes, and you can keep the unlimited plan if you have it.
yesterday I canceled my contract and my phone (everything)
they gave me the phone and the screen protector price immediately to my depit card and they told me I'll recieve the deposit cost in my mail withen 4-6 weeks ! :/
Now I'm thinking between buying the same phone ($660 with 2 years warranty from SquareTradeus) or waiting for new phone!!
What do you think?!
sbddude said:
Yes, and you can keep the unlimited plan if you have it.
Click to expand...
Click to collapse
As usual, its always a nightmare dealing with their customer service. It took nearly 45 minutes of the ATT store manager being on the phone with them...and they still couldn't change my account to LTE unlimited. They ended up hanging up and stating they would work on it and call me back...which was true.
But i truly wish i could blow up ATT customer service.
Sent from my SAMSUNG-SGH-I717 using XDA
erick161, as much as I agree with you, you might want to redact that last statement. threats online are taken even more seriously than in person from my experience.
OP, I think what you friend was trying to tell you is that you buy the phone on contract, you cancel the service and pay the termination fee and the cost of the phone and ETF was less than buying the phone at full price. Which was true in the beginning, but now the phone is cheaper and not really going to save/make you money.
If you already have AT&T then I'd say get the phone on contract or not. for the first time in almost 10 years I'm locked into a contract again, not too worried about it because i haven't left AT&T yet and don't plan to. if you aren't an AT&T customer, there's a company that resells AT&T network service for $45 a month unlimited everything, just no 4G or LTE. You could buy the phone and jump on that service.
Lastly if you didn't buy the phone for the size, the HTC One is coming out in the next few months, you might want to check that out, though if I recall for AT&T they're getting rid of the quad core because it isn't compatible with LTE, but that's what i recall and 100% ingrained in truth.
contract
You say the price with contract is $800. It's not, it's $300. So if you break contract, you will pay more for a phone, not less, but you can still get data if you are already with AT&T. Just go in, and add the phone to your line, and have them upgrade the sim. They charge like $36 for that now.
a.2mjed.a said:
Hi everyone,
I bought the Note before 5 days from AT&T but I have question need their answers.
Q1/ If I get the phone without contract, will the internet work or not? (3G or 4G or both?)
Q2/ If yes, can I break my contract and take back some of my money? (the price with contract is $800 and without contract is $600 or $700, so I may get back $100-$200)
Q/ How much the warranty for 1 year?
Thank you
Click to expand...
Click to collapse
---------- Post added at 01:24 PM ---------- Previous post was at 01:19 PM ----------
What model of Note is this? Sounds like one of the international ones to me. the AT&T one would not come with a HSPA+ only SIM I believe. If it is not an i717, then it probably has the Xenos(sp?) chipset, and not the Qualcomm one, and is NOT an LTE phone. Also, if it is an LTE phone, you may, or may not be in an area with LTE service.
erick161 said:
Att.com shows pricing as 299.99 on contract, 649.99 off contract.
I decided to by one off contract for 475 shipped on eBay. I'm not up for early renewal until July and couldn't wait. I didn't want to "waste" my upgrade on a near 6 month old phone by that time.
You will not make any money off ATT, so don't try.
Without contract means no service unless you have existing service.
Btw, can I walk into the att store and just request an LTE sim? My current sim is only H+ enabled
Click to expand...
Click to collapse
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
arozer said:
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
Click to expand...
Click to collapse
Impossible. No such thing as a $37 activation fee.
Impossible. If you buy at BestBuy they have to activate it for you.
arozer said:
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
Click to expand...
Click to collapse
I believe they have to activate it in the store. Not certain, but I'm pretty sure that's a requirement. Also, I ordered min thru telesales and i was informed it came with a free activation! Maybe they can do something for you
Sent from my BadAzzEvo using Forum Runner!
arozer said:
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
Click to expand...
Click to collapse
would that work though? Because your account may have been flagged once the phone is shipped/picked up that there is an upgrade pending. When you call in to sprint for 'swapping' they might see that its a new model and charge regardless.
Your plan might work though. That's what I was planning to do just pick it up from BB and call when I'm home. I didnt know you have to activate it there.
njspank said:
I believe they have to activate it in the store. Not certain, but I'm pretty sure that's a requirement. Also, I ordered min thru telesales and i was informed it came with a free activation! Maybe they can do something for you
Sent from my BadAzzEvo using Forum Runner!
Click to expand...
Click to collapse
lilbitz_1018 said:
would that work though? Because your account may have been flagged once the phone is shipped/picked up that there is an upgrade pending. When you call in to sprint for 'swapping' they might see that its a new model and charge regardless.
Your plan might work though. That's what I was planning to do just pick it up from BB and call when I'm home. I didnt know you have to activate it there.
Click to expand...
Click to collapse
I'm 100% certain you don't have to activate in the store because last time I used 2 upgrades to get the Evo 3D and the Galaxy SII (Epic Touch or whatever), and I never got the Galaxy activated. I just sold it on Craigslist immediately.
Unless of course.. they changed it in the last half a year or so.
arozer said:
I'm 100% certain you don't have to activate in the store because last time I used 2 upgrades to get the Evo 3D and the Galaxy SII (Epic Touch or whatever), and I never got the Galaxy activated. I just sold it on Craigslist immediately.
Unless of course.. they changed it in the last half a year or so.
Click to expand...
Click to collapse
Best Buy won't sell you a $550 phone for $200 just because they are so nice. They get commissions from Sprint that cover the difference and few bucks for the store. In order to get commissions, they need to extend contract and activate the phone with their dealer code. So, activating the equipment is a requirement. If someone lets you walk away without activating a phone, they just made $400 mistake.
I think I may be able to clear this up. Anytime you upgrade with Sprint at a third party retailer (Radio Shack, Best Buy, Sprint Indirect Retailer, etc) they will use a system called SNAP.
In SNAP, when an upgrade is processed a $36 upgrade fee is automatically triggered on the account, or at time of purchase if it is ordered. This cannot be waived manually by any rep. The system just forces it. Whether the phone is activated or not, your still going to get charged the fee.
For example, if you ever order a device from a Sprint Indirect dealer and have the phone shipped to your house and never activate, you will still get that upgrade fee. Even if you were to throw that phone in the river as soon as UPS hands it over to you and never active it, ever.
So: the actual activation of the device does not warrant the upgrade fee, the fact of you using your upgrade and resigning the 2 year agreement does. Thats why it is officially called an "upgrade" fee. An activation fee is when you initially sign up with Sprint.
Hope that helps.
I called Sprint retention department recently before I preordered from Amazon and asked them specifically about the activation fee and she was willing to waive it for me. What she did tell me though was they could not pre-emptively waive it. It needs to go through and to charged to my account first, then I can call in again and have them take it off.
arozer said:
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
Click to expand...
Click to collapse
Hate to break it to you, but this will NOT work. The reason you can swap other phones w/o charge is that they have been active on atleast one other account prior to yours. I can tell you this from exp I fought them on 3 fees for a week due to this. The phone had been on a friends account prior. now if you were to buy it from CL or Ebay, after it has been active on another acct first then you would not be charged.
Will
Azralag said:
I think I may be able to clear this up. Anytime you upgrade with Sprint at a third party retailer (Radio Shack, Best Buy, Sprint Indirect Retailer, etc) they will use a system called SNAP.
In SNAP, when an upgrade is processed a $36 upgrade fee is automatically triggered on the account, or at time of purchase if it is ordered. This cannot be waived manually by any rep. The system just forces it. Whether the phone is activated or not, your still going to get charged the fee.
For example, if you ever order a device from a Sprint Indirect dealer and have the phone shipped to your house and never activate, you will still get that upgrade fee. Even if you were to throw that phone in the river as soon as UPS hands it over to you and never active it, ever.
So: the actual activation of the device does not warrant the upgrade fee, the fact of you using your upgrade and resigning the 2 year agreement does. Thats why it is officially called an "upgrade" fee. An activation fee is when you initially sign up with Sprint.
Hope that helps.
Click to expand...
Click to collapse
this is spot on and worded perfectly. Also, Bestbuy now uses BEAST only for processing new activations and upgrades instead of SNAP (i believe to track margin) but still has access to SNAP for other changes.
arozer said:
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
Click to expand...
Click to collapse
You want to avoid the activation fee here is how. Buy the phone at full price, or ebay price from a reseller. Once you get the phone go on your Sprint account and do the online activation.
If you want that $199 price you are going to pay the activation fee, it'll get charged to your bill.
Open a credit union account, credit union discount waives activation fee.
Sent from my SPH-D710 using XDA
I called and asked them to waive it due to the delay in shipping, and they did
I called in account services as recommended else where in this thread.
What they offered me was a credit equal to the base rate - my employee discount if I extended the contract for another year. This extension is for the contract only and does not affect my equipment upgrade dates. Once I do upgrade the equipment, the date then gets pushed back another year from the time of activation (so the usual 24 months after activation). I only have one line with them with a MRC of $69.99+10 (no discount on the $10 though). I still have ~6 months on my current contract too.
I decided to go ahead with the offer since they're still the cheapest around here, and hopefully once lte roll out is completed, data will improve too. This credit cancels out the activation fee and a little more.
ymmv, but at this point I think they'll be making concessions to most customers, even those who in the past may not have qualified.
phillymade said:
I called and asked them to waive it due to the delay in shipping, and they did
Click to expand...
Click to collapse
That was my plan after I got my phone. Ask for a refund due to the hassle. Shouldn't be too difficult to get someone to credit it.
i dont pay activation fees. its part of my corp. discount w/ accenture.
it doesnt matter where i buy the phone. i got an evo3d via amazon 1 cent sale and a second one at radio shack for 49.99. they didnt even attempt to add it to my bill. the guy at radio shack mentioned it, but when i got the bill, there was no fee.
some others offer this too. aaa for example.
www.aaa.com/sprint
arozer said:
I'm sure many of you, like myself, are sick of paying the $37 activation phone every time you upgrade your phone.
Well I just had an idea, to maybe, perhaps, get the fee waived.
What if we just go to Sprint/Bestbuy, use the upgrade to buy the phone.. and then tell them NOT to activate it?
THEN.. once you're home, call Spring from your device and say "hey, I just bought a new phone that I'd like to use on my account please" (like how you would do with a phone bought from Craigslist.)
Since they don't charge you anything for swapping phones, maybe they won't charge you here either?
What do you guys think?
Click to expand...
Click to collapse
This is a good idea but if you have worked for Sprint you know that just placing the phone on the account will generate that $36. It's just labeled an activation fee. It literally takes nothing to activate a phone. Just a simple "hey let me use your connection" from your phone to the Sprint Network and then Sprint replies with a "well let me make sure your on an account via your dec number" then boom! the phone is connected.
that though sadly is not what generates the fee its the simple act of placing the phone on an account. Seriously go buy a phone via upgrade then dont activate it till after you recieve your bill. you will still see that fee on there even though your phone is still in the box. (not that anyone will do this) haha
Whenever you purchase a new phone that has never been activated before, you ALWAYS pay a one time activation fee. After that you can swap it from phone number to number and you will no pay it again. Is a one time thing.(I called Sprint twice and both reps said the same thing)
I just got my fee waived via a "promotional" discount the CS rep said they had. Not sure if that's true. I also used some info found in Ramit Sethi's scripts. Worth a call or two to get it waived.
I ordered my phone online, activated it online, and was still hit with the activation fee. Their bullsh!t excuse when I emailed them wad that they have to do such things to keep the subsidized prices on the phones low... to which I replied that I paid full MSRP and if I had bought it second hand, there'd be no activation fee. I concluded saying that I may never buy a phone through Sprint again. It has been escalated and I've been playing phone tag with someone higher up. I'll post back with how it turns out.
Sent from my EVO LTE using Tapatalk 2
I just saw the $30 upgrade fee on my bill for upgrading to the Inc4G. Since it's a BS charge, I figured I'd try to get it credited back. I upgraded at Best Buy, so I told the VZ rep that BB never mentioned an upgrade fee and that they just charged me for the phone. VZ said it didn't matter, and while BB should have told me, it's not a BB charge, so no matter how I upgraded, I would've been charged the $30 fee anyway.
I told the VZ rep that that was not acceptable. When I asked what the upgrade fee was for, as in "where does that $30 go? What do I get for that $30?", he couldn't give me an answer. "It's just a new policy", he said. So I asked, "So it sounds like I'm paying $30 for the privilege to remain a VZ customer, is that right?" Again, I got the "policy" line. He insisted that he could not refund the fee. So I asked him what he could do... he put me on hold for about 2 minutes and said that he could credit me 1 month of my unlimited data, which equals the $30 of the upgrade fee. So he did.
Success.
tldr:
Don't let VZ get away with that BS upgrade fee. Complain and get something credited. It's a garbage fee.
Nicely done sir!
Pandalero said:
I just saw the $30 upgrade fee on my bill for upgrading to the Inc4G. Since it's a BS charge, I figured I'd try to get it credited back. I upgraded at Best Buy, so I told the VZ rep that BB never mentioned an upgrade fee and that they just charged me for the phone. VZ said it didn't matter, and while BB should have told me, it's not a BB charge, so no matter how I upgraded, I would've been charged the $30 fee anyway.
I told the VZ rep that that was not acceptable. When I asked what the upgrade fee was for, as in "where does that $30 go? What do I get for that $30?", he couldn't give me an answer. "It's just a new policy", he said. So I asked, "So it sounds like I'm paying $30 for the privilege to remain a VZ customer, is that right?" Again, I got the "policy" line. He insisted that he could not refund the fee. So I asked him what he could do... he put me on hold for about 2 minutes and said that he could credit me 1 month of my unlimited data, which equals the $30 of the upgrade fee. So he did.
Success.
tldr:
Don't let VZ get away with that BS upgrade fee. Complain and get something credited. It's a garbage fee.
Click to expand...
Click to collapse
I "exchanged" a Nexus for the Inc4, within the 14 day window, and they charged me an upgrade fee as well (I couldn't really understand their logic the way they explained it). They said there was no way that they couldn't charge it -- the system wouldn't let them take it off. I *****ed to the manager at the store (threatened to take the Nexus back...after they did all the paperwork... )and he credited me the $30 as well. I think you just have to be persistent, and not loose your temper. Good job! Let's all get some recovery!
yay!! you gotta use unlimited data more than $30 worth!!!! :good:
But for me, I don't know if I wanna argue them and get the unlimited data because I already have one.. :/ I wish they could just refund!
mclaser said:
I "exchanged" a Nexus for the Inc4, within the 14 day window, and they charged me an upgrade fee as well (I couldn't really understand their logic the way they explained it). They said there was no way that they couldn't charge it -- the system wouldn't let them take it off. I *****ed to the manager at the store (threatened to take the Nexus back...after they did all the paperwork... )and he credited me the $30 as well. I think you just have to be persistent, and not loose your temper. Good job! Let's all get some recovery!
Click to expand...
Click to collapse
you're lucky you didn't get hit with the $35 restocking fee.
I had to pay the $30 upgrade fee AND the $35 restocking fee.
Maybe I'll try to argue one of those but I think it will be tough to get both.
I think the $35 has some justification I guess because they had to pay for fedex to pickup my GS3 and for fedex to delivery me a inc4g. Lets say verizon gets 50% off fedex retail rates, thats about $10 each way ($20 total) plus they need a guy to open the box and look at it.
enricong said:
you're lucky you didn't get hit with the $35 restocking fee.
I had to pay the $30 upgrade fee AND the $35 restocking fee.
Maybe I'll try to argue one of those but I think it will be tough to get both.
I think the $35 has some justification I guess because they had to pay for fedex to pickup my GS3 and for fedex to delivery me a inc4g. Lets say verizon gets 50% off fedex retail rates, thats about $10 each way ($20 total) plus they need a guy to open the box and look at it.
Click to expand...
Click to collapse
And they can't sell the phone new anymore
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Tmo, att, sprint, they all do upgrade fees, VZW was the last to implement the fee, its an extra revenue point, plain and simple. Its the nature of the beast. Corporate America. Deal with it.
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They say that exactly I think it's scripted or something.
Anyway they gave me an extended battery and cover for 30 to appease me.
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