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For the past couple months I've had issues with my data. It only happens at the areas where I go on break at work too. The thing is my signal shows full bars but runs slower than edge. It doesn't happen anywhere other than at work. I've tried rebooting my phone, switching to 2g and back, going into airplane mode and back and nothing seems to fix it. It's just confusing me because it's showing that I have a strong signal but my speeds are terrible. Anyone have any ideas on what could be causing this?
Thanks in advance for any suggestions!
Has anyone else had frequently dropped calls even when you have 3 or more bars of service? Also, my wife says that she often hears an echo or a "digital " static while talking to me. I have made many calls from all the same places with my old iPhone with no trouble.
I am loving this phone in every other way, but this is still a phone after all
I would hate to have to go back to an iPhone!
I am having the same issues. The static only seems to happen while using a bluetooth headset. I've only had dropped calls happen in my local area. Since this is where I use the phone the most, it's an obvious problem. I tested this with my Captivate and no dropped call. I am returning my SGS2 for a new one. The store was thinking it might have an antenna problem. I did notice that side by side against my Cap the SGS2 was getting much better reception. Standing still the Cap had a signal of -95, the SGS2 had -77. This is a very big difference. So I really don't think it's an antenna problem but I'm willing to try it rather than give up on it. If this doesn't work I'll return it and wait until new modems start hitting the forum.
Possible fix for dropped calls
Update to yesterdays post. I did return my SGS2 and received a new phone and sim card. There was one area in particular where my ability to make a phone call was near impossible. My Capitivate had no trouble here so I was annoyed. The new phone had some improvement but still not great. Later in the day on the way to bringing my son to Best Buy the phone was back to terrible. If I had had my box and receipt with me, I would've returned it right there. I told the cellular manager about my call issue. She told me to turn off 4G if possible. I don't have a toggle for 4G/3G so I just turned off the data. That solved my problem! I called someone to stay on the phone while driving through the effected area. There was a small span of about 30 seconds where he said my call was getting garbled but the call didn't drop. Before turning off the data it would have dropped numerous times by then.
If you're having call trouble, it's worth a shot.
I've had the amaze for two weeks now and for the most part love it aside from a few nagging issues.
1) Headphone jack is sensitive to movement (music will cut in and out sometimes if i am walking with it in my pocket)
2) Can't receive pictures. (I've set up my mms to have a max size of 3500k but still not able to receive anything)
3) My signal will cut out randomly for minutes randomly even in places that i usually have full bars. It doesn't just say no signal but my "mobile network" option says its off and its greyed out so i can't try to turn it back on.
Any one else having these issues or have any suggestions? thanks.
dmonkified said:
I've had the amaze for two weeks now and for the most part love it aside from a few nagging issues.
1) Headphone jack is sensitive to movement (music will cut in and out sometimes if i am walking with it in my pocket)
2) Can't receive pictures. (I've set up my mms to have a max size of 3500k but still not able to receive anything)
3) My signal will cut out randomly for minutes randomly even in places that i usually have full bars. It doesn't just say no signal but my "mobile network" option says its off and its greyed out so i can't try to turn it back on.
Any one else having these issues or have any suggestions? thanks.
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I have issue 3 sometimes. No solution yet.
Sent from my Dell Streak 7 using xda premium
Update.
1) The headphone issue of the sound cutting in and out only occurs with some headphones, so I'll just need to find a pair that work fit perfectly I guess. But it made still need to be fixed by sending it in.
2) After calling in, Telus tech support were able to work there magic and fixed the MMS problem. They said it sometimes happens when a new phone is just activated.
3) As for the signal, I found out that these new 3g, 4g phones only use the HSPA+ networks and cannot use the 2g (CDMA/ GSM) network to save battery. The 2g option is there to be used when roaming they said. That doesn't solve the random loss of signal but it has occurred for a while now so hopefully it won't happen much more. Hope this helps anyone else that might be having the same issues.
The only issue I have is the case that Tmobile provided, the hole for a typical headset and power/usb was too small.
I ended up getting the ibeats from beatsaudi. Sound awesome and fit fine, the only issue I'm having with those is the buttons for vol up/down/call dont work due to the fact thats its made for iphone. But other than that their awesome.
Maybe i'll try those on for size. Hopefully i'll find some cheaper ones that work though in the meantime because those aren't cheap.
Bose on ear headphones are amazing.
Sent from my LG-P999 using XDA App
Amazing as in amazingly bad for the price. I'd Recommend AKG or Sennheiser. Failing that even some V-Moda's would be a good deal. Personally I use Custom made triple driver In Ear Monitors, and the Amaze, with the DSP running, is extremely good indeed soundwise. FAR better than the Ipod Touch I sold.
dmonkified said:
Update.
1) The headphone issue of the sound cutting in and out only occurs with some headphones, so I'll just need to find a pair that work fit perfectly I guess. But it made still need to be fixed by sending it in.
2) After calling in, Telus tech support were able to work there magic and fixed the MMS problem. They said it sometimes happens when a new phone is just activated.
3) As for the signal, I found out that these new 3g, 4g phones only use the HSPA+ networks and cannot use the 2g (CDMA/ GSM) network to save battery. The 2g option is there to be used when roaming they said. That doesn't solve the random loss of signal but it has occurred for a while now so hopefully it won't happen much more. Hope this helps anyone else that might be having the same issues.
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SECOND UPDATE
Turns out my headphone jack was defected, so I exchanged it for a new amaze, and so far so good.
As for the network connectivity, for TELUS users we don't have the option of 2g, so when I had the settings as wcdma/gsm my guess is the phone was trying to connect to the gsm network but when it couldn't connect it left my phone unconnected to any network. So far with the settings as wcdma only I haven't had any issues. I will see if this will stand the test of time.
I am having 2 of the problems you listed.
On the bus this morning, not only was it cutting out, but completely disconnecting and stopping the playback. As i put my hand in my pocket, I hit the play button and offensively heavy drum n bass started blasting. So good external speaker from what I can tell
I find I will have full coverage, and my texts will not go through. I will try out wcdma only and see if that helps.
I haven't tried receiving picture messages yet... :/
I guess I will pop by Wind on my lunch break and see if the headphone jack problem happens on another phone.
Make that all 3 issues :/
phoenixdown said:
I am having 2 of the problems you listed.
On the bus this morning, not only was it cutting out, but completely disconnecting and stopping the playback. As i put my hand in my pocket, I hit the play button and offensively heavy drum n bass started blasting. So good external speaker from what I can tell
I find I will have full coverage, and my texts will not go through. I will try out wcdma only and see if that helps.
I haven't tried receiving picture messages yet... :/
I guess I will pop by Wind on my lunch break and see if the headphone jack problem happens on another phone.
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definitely take it in sooner than later to see about the headphone jack, because although they don't always advertise most companies have a 30 day grace period where you can just trade it in the store for a new one instead of shipping it off and waiting weeks for htc to look at it.
Some people say that some phones are just going to be defected since they are so new, so hopefully if you swap it the new one will work good like mine did.
Ask the tech person to do some initialization for your phone that should be able to receive mms afterwards.
As for the connectivity mine still loses signals from now and then, I guess i'll just have to live with it for now and avoid those areas as much as possible. Good luck
I tried the headphones that came with the phone and they work fine, so I guess I just have to be careful which headphones I use, and try out any before I buy them.
I went in to ask about the MMS, and learned my "unlimited everything" plan didn't have MMS... odd. I should still receive them when someone sends them, and I don't. They told me to go to another location *sigh*.
Update on the loss of signal problem, it only happens when I'm in my basement. I had someone call me while I had 3 bars, and I got a text saying I was about to have roaming charges. I think this has more to do with my provider than the phone. To combat this, I'm just going to leave my phone upstairs and access it from my laptop when I'm in the basement. I'm having problems rooting my phone, though... but that's for a different thread.
phoenixdown said:
I tried the headphones that came with the phone and they work fine, so I guess I just have to be careful which headphones I use, and try out any before I buy them.
I went in to ask about the MMS, and learned my "unlimited everything" plan didn't have MMS... odd. I should still receive them when someone sends them, and I don't. They told me to go to another location *sigh*.
Update on the loss of signal problem, it only happens when I'm in my basement. I had someone call me while I had 3 bars, and I got a text saying I was about to have roaming charges. I think this has more to do with my provider than the phone. To combat this, I'm just going to leave my phone upstairs and access it from my laptop when I'm in the basement. I'm having problems rooting my phone, though... but that's for a different thread.
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You got headphones with your phone?
nguyendqh said:
You got headphones with your phone?
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Yeah, I noticed on engadget the phone didn't come with them either. I guess Canadians get headphones?
I'm having this weird issue. When I am in my house and on the phone, people complain that I am "cutting in and out" and that there's weird reception noise. My calls also often get dropped or don't go through - while in my house. Outside my house, everything appears to be working fine (so far). And even in my house, there appear to be levels of issues. I was speaking to someone while I was upstairs and it was fine but once I went downstairs, he complained that he couldn't hear me and I was cutting in an out. I went back upstairs and it was mostly fine. We continued chatting while I moved around the house and he was able to consistently tell if I was upstairs or downstairs based on the call quality. This issue first appeared 4 days ago - never had this issue before in the past 7 months I've had my phone.
No one else in my house really seems to have the same issue - although one briefly complained about some minor issues for one day. Everyone else has blackberrys and has not seemed to have any problems.
I called the phone company (Wind) about this issue on Friday. Since I was worried about having issues during the call, I called them from my landline which is under Bell I believe. I spoke with someone for about 10 minutes and she then transferred me to a different line to someone who would be able to help me. I try speaking to him and he says "Sir, you're cutting in and out." and he keeps having trouble hearing me the entire time I'm speaking to him. Remember, this was on my landline. (Although I should mention, no one else has complained about issues speaking to me on my landline since, though the problem with my Amaze is still apparently present.)
So because of that and the fact that I don't seem to have issues outside, I don't believe that the problem lies with the Amaze or Wind - although I may be more affected by whatever the problem is because of one of the two. I'll probably go to a Wind store at some point and ask them as well (the guy on the phone was no help really) - but I don't know what they're going to say, considering my phone will probably work fine there.
Does anyone have any idea why I would only be having this issue in my house and what it might be? Maybe some neighbors put up something that would mess with my reception? - if so what might that be? Any help with this would be greatly appreciated!
I get poor reception in my house and office as well... And I'm in a metropolitan area. I just wrote it off as a weak radio, because everyone else's phones work fine in same locations
Sent from my HTC_Amaze_4G using Tapatalk 2
Are you on ICS, or did you move to it once you started having the issue? I have fluctuating signals on the ICS radio.
If not, I would call the provider again. It's their problem to solve.
Yea, you have to explain what exactly you are running on your phone..
Rather than JUST look at it as reception issues, think about any new technology you may have bought around the same time you started having issues - new wireless router, new cordless phone, etc. There are many signals besides the frequency devices advertise(cordless phone could be 900-2400mhz, but cause issues on many other frequencies) that may effect your phone but NOT other people's.
If you did upgrade to ICS, and the issues started when you upgraded, it could be the new radio is an issue for you - if it is a deal breaker the best answer is to downgrade to gingerbread till the OFFICIAL ICS comes out, they may make some big changes between the leak and the final official update..
I don't have issues with my cell reception anywhere I go, but I have had calls dropped in a way I never have before - not often by far - but I'll get some weird noises and the call drops. I think it is my phone since it has happened with multiple people, but it doesn't happen often enough for me to REALLY care..
aiwapro said:
Are you on ICS, or did you move to it once you started having the issue? I have fluctuating signals on the ICS radio.
If not, I would call the provider again. It's their problem to solve.
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Not on ICS and yeah, that's true - I'm just not sure what they're going to do since I won't necessarily be able to show that I have a problem... But I'm still likely going to go to them tomorrow
Silentbtdeadly said:
Yea, you have to explain what exactly you are running on your phone..
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Yeah, sorry. I'm actually on stock gingerbread - not rooted, not anything, just as it came on Wind Mobile.
Rather than JUST look at it as reception issues, think about any new technology you may have bought around the same time you started having issues - new wireless router, new cordless phone, etc. There are many signals besides the frequency devices advertise(cordless phone could be 900-2400mhz, but cause issues on many other frequencies) that may effect your phone but NOT other people's.
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Well, this did first start on the day that I got new batteries (Anker) for my Amaze... though I'm not sure why that would make any difference. Also got a new sd card the day before that. But nothing new in my house that should interfere afaik. But I'm wondering if my neighbors got something...
On a side note, I was on the phone today away from my house and the person I was speaking to seemed to hear inteference/reception issues for a moment. But I'm not sure if he really did, considering I was in a noisy place but there is the possibility that this is in fact a phone issue rather than a location issue...
syrenz said:
Not on ICS and yeah, that's true - I'm just not sure what they're going to do since I won't necessarily be able to show that I have a problem... But I'm still likely going to go to them tomorrow
Yeah, sorry. I'm actually on stock gingerbread - not rooted, not anything, just as it came on Wind Mobile.
Well, this did first start on the day that I got new batteries (Anker) for my Amaze... though I'm not sure why that would make any difference. Also got a new sd card the day before that. But nothing new in my house that should interfere afaik. But I'm wondering if my neighbors got something...
On a side note, I was on the phone today away from my house and the person I was speaking to seemed to hear inteference/reception issues for a moment. But I'm not sure if he really did, considering I was in a noisy place but there is the possibility that this is in fact a phone issue rather than a location issue...
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Okay, if you are on stock, and having issues outside the house, check the battery door(the entire back cover) to make sure each contact on the cover is making GOOD contact - if any of the pins that stick off the phone are bent down too much, or if they are too dirty to get solid contact, that could explain your issue.
A weak signal because of the case would make a more dramatic effect when you go into a part of the house or neighborhood that gets less signal, but may otherwise be okay. If dirty clean it with a q-tip with rubbing alcohol(both the connecting pins AND the contacts on the inside of the case), if not try taking a tiny flathead(for glasses repair) or something similar size/shape and insert it underneath each of the 10 copper connectors and BARELY lift a hair, just enough that it will make a better connection.
I say this because if you messed with the battery right before this happened, maybe one of those connectors got altered/dirty when you put it back together.
That certainly might make sense. I rarely took off the battery cover before getting new batteries and sd card. I will try that, thanks!
syrenz said:
That certainly might make sense. I rarely took off the battery cover before getting new batteries and sd card. I will try that, thanks!
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The metal tabs are REALLY sensitive, so do be careful, a tiny bit is all it takes.. and thinking about it, the edge of one of those cards for your keychain may be best.
If you look at the pic below you will see the wear marks from taking mine on and off(some were REALLY bad)- bending the tabs up a little bit made better contact and seems to make a big difference. I ordered a new one from HTC(you can replace each accessory for free, check the accessories area for the thread with details, if this helps maybe you should get a replacement?) - either way it can't hurt as long as you don't go too far with it..
I originally read this tip on the tmobile or htc forums(I can't remember), but it does make sense..
So I checked like you said. I sprayed air all over the case and then I noticed that there was a hair sitting right on top one of the bottom connectors... I removed it with tweezers, sprayed some more air and then waited to see the results. (This was two days ago). So far, all my calls seem to be working pretty much perfectly. One person thought that he heard a tiny bit of static at one point, but the majority of my phone calls have been without complaint. So it looks like that fixed it... Amazing what a little hair can do... Thanks!
syrenz said:
So I checked like you said. I sprayed air all over the case and then I noticed that there was a hair sitting right on top one of the bottom connectors... I removed it with tweezers, sprayed some more air and then waited to see the results. (This was two days ago). So far, all my calls seem to be working pretty much perfectly. One person thought that he heard a tiny bit of static at one point, but the majority of my phone calls have been without complaint. So it looks like that fixed it... Amazing what a little hair can do... Thanks!
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Good deal pretty crazy it was a hair, I would have thought something more substantial than that!
SO i have this common problem. Anytime i'm somewhere with a bad signal, my phone gets really hot and battery get really low.
The phone gets stuck syncing, so i manually turn off sync and kill any ongoing sync. But it happens even when the signal really isn't bad.
For example tonight, it said i had 3g, but i wasn't getting any data. So i went outside and still 3g. I turn airplane mode on.. then off again, then presto i have 4g.
I think something is happening where it gets stuck in 3g or 1x with no data, and it makes no attempts to go back to 3g, or back to 4g, it just sits there burning up my battery.
SO a: should the phone ever get really hot to the touch ? (The back.. it's the battery that is warm i'm sure)
b. What i can i do so it will stop being so stupid and pick up the good 4g when it's clearly there...
c. I just have to stop this losing battery power in 20 min flat problem. My wife has the same phone and she has no such problems.
I can tell it's doing it as i can fell my pocket getting hot. That shouldn't happen in my opinion.
What software are you running stock of other?
It's not a glitch, this isn't Wreck it Ralph.
Stock
Sent from my ADR6410LVW using xda app-developers app
See the attached for tonight's drain .
Sent from my ADR6410LVW using xda app-developers app
weren't there reports of people having an issue like this with the phone getting stuck when switching from 3g / 4g? i'm wanting to say i've heard of stock phones doing that and a replacement phone fixed it. unless you want to keep using a manual effort to force it back like what you are doing with airplane mode...
I've had similar issues in low signal areas (unfortunately that is the norm where I work). It doesn't happen all the time, maybe once a week where the phone gets really hot even when not in use. I reboot to fix.
I was running Viper for months and it happened with both stock and that ROM. Running CM10.1 now, and I'll see if that changes anything.
Sorry, but I guess I have nothing to add for cause or solution, just thought I'd share having the same issue.
danjfoley said:
SO i have this common problem. Anytime i'm somewhere with a bad signal, my phone gets really hot and battery get really low.
The phone gets stuck syncing, so i manually turn off sync and kill any ongoing sync. But it happens even when the signal really isn't bad.
For example tonight, it said i had 3g, but i wasn't getting any data. So i went outside and still 3g. I turn airplane mode on.. then off again, then presto i have 4g.
I think something is happening where it gets stuck in 3g or 1x with no data, and it makes no attempts to go back to 3g, or back to 4g, it just sits there burning up my battery.
SO a: should the phone ever get really hot to the touch ? (The back.. it's the battery that is warm i'm sure)
b. What i can i do so it will stop being so stupid and pick up the good 4g when it's clearly there...
c. I just have to stop this losing battery power in 20 min flat problem. My wife has the same phone and she has no such problems.
I can tell it's doing it as i can fell my pocket getting hot. That shouldn't happen in my opinion.
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