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I bought my phone at Walmart a while ago because it was on sale for 40 and was wondering if I have any warranty related issues like battery over heating would I go to wal mart or can I call Verizon?
Walmart, each retailer has their own SKU. So if you tried to take it into a Verizon store they wouldn't take it.
Sent from my ADR6410LVW using xda app-developers app
+1 you can only bring it to Verizon for a "refurb" phone if you bought it from Verizon either at store on online.
since you bought from Wal-mart, I believe if you have any issues they take care of it, but I'm not sure, the phone does have a 1 year HTC manufacturer warranty.
Ok thanks guys I wasn't sure. The people at Walmart aren't very knowledgeable but ill give it a try tomorrow
So...Verizon will control your use of the phone no matter where you bought it (i.e. locked bootloader), but won't support it... great...
I bought htc dna online from verizonwireless.com. When I called verizon customer service about returning this and getting a galaxy s3 I got 2 different answers
Rep1 : I have to ship this phone back. Wait until the phone goes back and then order a new phone online or in-store
Rep2: Goto the store and return htc and get samsung.
Do you all know who is right ?
If rep1 is right it looks like I will be without a phone for few days.
What is the best way to get a different phone and keep the same phone number.
Thanks
I don't see why you couldn't return it in store. I have bought accessories (never a phone, though) on the VZW site and returned them in store numerous times so why should a phone be any different?
Sent from my HTC6435LVW
both seem to be right. Go to the store so you can just exchange it on the spot rather than have to wait for it to reach them then get a new one.
Yeah you can bring back a phone you bought online to a brick and mortar. Just make sure its a corporate store and be prepared to pay a restocking fee that they probably won't waive. I've done it several times with no problem.
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As the tittle says it, I broke my front glass. Everything else is fully operational. I have the asurion insurance. Does it cost the same to say I lost the phone as it does to send it in and have them give me a new one? I'm thinking if I tell them I lost it, I can sell mine on eBay as bad ESN, cracked glass and recoup my claim costs. Anyone have any input or experience with this?
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cell128 said:
As the tittle says it, I broke my front glass. Everything else is fully operational. I have the asurion insurance. Does it cost the same to say I lost the phone as it does to send it in and have them give me a new one? I'm thinking if I tell them I lost it, I can sell mine on eBay as bad ESN, cracked glass and recoup my claim costs. Anyone have any input or experience with this?
I'm not too fond of doing the latter you suggested, seems like fraud to me.
Sent from my SCH-I545 using Tapatalk 2
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You can give them a call and see if there is a deductible that you must pay. If it's an obscene amount of money, you can just replace the front glass. I did my father's S3 and it costed $9 in parts.
Sent from my SCH-I545 using xda app-developers app
You should check out ny mobile parts. I've heard they are priced well for parts and they get parts directly from Samsung
The deductible with Asurion is $99. I know this, because I cracked the screen on mine this past Friday and the replacement is due on Monday.
I wonder, are they sending me a refurbished model or a new S4?
refurbished
804Hokie said:
The deductible with Asurion is $99. I know this, because I cracked the screen on mine this past Friday and the replacement is due on Monday.
I wonder, are they sending me a refurbished model or a new S4?
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I wonder just what refurbished is??? Sometimes they can't find the prob in tech and you have to send the phone back for a new (refurbished) one..
To replace the gorilla glass 3 it will run you $300 + / -
Just use Asurion, they will charge u $99
Phoneclaim.com is fastest and easiest way to start claim process.
Best wishes
Sent from my SCH-I545 using Tapatalk 2
804Hokie said:
The deductible with Asurion is $99. I know this, because I cracked the screen on mine this past Friday and the replacement is due on Monday.
I wonder, are they sending me a refurbished model or a new S4?
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brand new in box. Destroyed my galaxy nexus last year, paid the $100 and they overnighted a brand new nexus to me. took less than 11 hours from the time i called to the time it was in my hand.
dansan382 said:
brand new in box. Destroyed my galaxy nexus last year, paid the $100 and they overnighted a brand new nexus to me. took less than 11 hours from the time i called to the time it was in my hand.
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But dont they also require you to send the broken one back to them?
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scottgalit61 said:
But dont they also require you to send the broken one back to them?
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Yes. they includes a prepaid shipping label. just mailed it back in the same box it came. my phone was totally messed up so i didnt care. when you call them they ask what happened and if you still have the phone in your possession, not sure what they say/make you do if you say you no longer have the phone. If you tell them you still have it, they will require you to send the old one back
dansan382 said:
Yes. they includes a prepaid shipping label. just mailed it back in the same box it came. my phone was totally messed up so i didnt care. when you call them they ask what happened and if you still have the phone in your possession, not sure what they say/make you do if you say you no longer have the phone. If you tell them you still have it, they will require you to send the old one back
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I had asurion insurance also. Broke my droid x, paid 100 dollars, got a new one in 3 days. I had to mail the old one. My understanding is that if you report it stolen or lost and can't turn it in, the phone's serial number etc are all invalidated so there's no way to connect to a service. Basically rendering the device a wifi only device.
Hence when buying from ebay or craigslist a "used" phone, you need to make sure you can actually get service on it.
Phatdawg said:
I had asurion insurance also. Broke my droid x, paid 100 dollars, got a new one in 3 days. I had to mail the old one. My understanding is that if you report it stolen or lost and can't turn it in, the phone's serial number etc are all invalidated so there's no way to connect to a service. Basically rendering the device a wifi only device.
Hence when buying from ebay or craigslist a "used" phone, you need to make sure you can actually get service on it.
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Yes, but that would be perfect for what he wants to do.
Sell it on eBay as a bad ESN, basically a "parts" phone.
With much difficulty given the state of the cracked screen, I finally FDR'd my broken S4 in the recovery menu. Is there anything else I should do to ensure old data won't be recovered, or can I leave it with the the data wipe/factory reset?
I'm surspised they sent me a brand new phone in box with all new accessories. Weird thing is a few days later I turn on the broken s4 to recover some files and I out it on WiFi only to upload to drop box and a few minutes later it just bricked itself. I booted into recovery and wiped, it still won't boot up. I'm gonna try Odin later
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cell128 said:
I'm surspised they sent me a brand new phone in box with all new accessories. Weird thing is a few days later I turn on the broken s4 to recover some files and I out it on WiFi only to upload to drop box and a few minutes later it just bricked itself. I booted into recovery and wiped, it still won't boot up. I'm gonna try Odin later
Sent from my SCH-I545 using Tapatalk 2
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Mayne they have a way to brick phones remotely now? I know it sounds weird but I wouldn't put it past them
I'm thinking of buying blacklisted TMo GS5 (because of the unlocked bootloader & also because it's cheaper to get a blacklisted phone becuase of the stigma), if I were to unlock it would I be able to use it on AT&T or it's MVNO's? Has anywhere sucessfully tried it? Thanks,
Last time I checked at&t and Tmobile were sharing blacklisted list. Not 100% sure but I think that was the case a few years ago
Sent from my SM-G900T using xda app-developers app
As mentioned above and expanded I think ALL of the big phone companies share the blacklist emei's. I know I saw somewhere that other countries were gonna be doing the same. To help cut down on stolen phones that are bought and then shipped to other countries for use.
Sent From My Spiderman,Ironman,Red,Dark Blue,Green, GreyedOut BadAss Themed I337
Well I did have a blacklisted Note 3 that I was using on at&t. I had no idea it was blacklisted until I tried selling it on Swappa. But it did work for me.
Sent from my Nexus 7 using Tapatalk
barondebxl said:
Well I did have a blacklisted Note 3 that I was using on at&t. I had no idea it was blacklisted until I tried selling it on Swappa. But it did work for me.
Sent from my Nexus 7 using Tapatalk
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That is strange. If they were supposed to be sharing the database of blacklisted phones how were you able to use it?
Does anyone know for a fact that they are sharing the database? Anybody work at AT&T or T-mObile?
JoJo2211 said:
That is strange. If they were supposed to be sharing the database of blacklisted phones how were you able to use it?
Does anyone know for a fact that they are sharing the database? Anybody work at AT&T or T-mObile?
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I have no clue. I bought the note 3 from another XDA user. Used it for 3 weeks then put a listing on Swappa but it was declined cause the phone Imei was blacklisted. Phone worked perfectly fine for the few weeks I had it on AT&T.
Sent from my Nexus 7 using Tapatalk
I unlock phones etc daily ... and yeah if you have a blacklisted at&t phone you Can't! Use it, unless you go overseas ... But if you have a blacklisted tmobile phone you can unlock it and use with another carrier example (At&t, red locket, h2o) with no problem ....
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How does a phone that just came out get blacklisted? I'm under the un ow does derstanding that they only blacklist stolen or unpaid phones. Are you saving their now blacklisting phones from other carriers simply because they aren't looking their bootloader?
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I am not a goody two shoes - far from it - but to me there is something morally wrong with buying and supporting Black listed phones = just to save a few bucks.
you are in effect supporting the people who stole the phone in the first place - I would rather pay a premium price for a new phone and know that I am not getting a deal because of someone elses misfortune than pay less for a black listed phone just to save money,
If you have ever had a phone stolen from you - I think you would agree - buying a black listed phone is not a victimless crime it can perpetrate the original theft and we should all consider avoiding that....all black listed phones are probably not stolen - but how do you know?
my two cents
mocsab said:
I am not a goody two shoes - far from it - but to me there is something morally wrong with buying and supporting Black listed phones = just to save a few bucks.
you are in effect supporting the people who stole the phone in the first place - I would rather pay a premium price for a new phone and know that I am not getting a deal because of someone elses misfortune than pay less for a black listed phone just to save money,
If you have ever had a phone stolen from you - I think you would agree - buying a black listed phone is not a victimless crime it can perpetrate the original theft and we should all consider avoiding that....all black listed phones are probably not stolen - but how do you know?
my two cents
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Most blacklisted phones are either financed or reported lost. That's why they are blacklisted by the carrier. I've never had anybody steal my phone or know of anyone who had their phone stolen. Those who default on their payment deserve to get their phones blacklisted but at that point they are out of the innitial $200+ anyway. So if they're looking to resell the phone to recoupe that money, I'm not sure how that should be looked down upon. Meanwhile those who lose their phones and later go on to report it as stolen because they want to get a new phone thru insurance, get no sympathy from me.
JoJo2211 said:
Most blacklisted phones are either financed or reported lost. That's why they are blacklisted by the carrier. I've never had anybody steal my phone or know of anyone who had their phone stolen. Those who default on their payment deserve to get their phones blacklisted but at that point they are out of the innitial $200+ anyway. So if they're looking to resell the phone to recoupe that money, I'm not sure how that should be looked down upon. Meanwhile those who lose their phones and later go on to report it as stolen because they want to get a new phone thru insurance, get no sympathy from me.
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This. But my friend was caught by this, and there is no resolve for the issue he ran into. Goes like this:
He wanted to upgrade, but his upgrade was not up yet, so he decided to go on craigslist and buy a Brand new in box factory sealed GS3. He did so for something like $450 right after launch. He took the phone out of the box, set it up with his SIM, was on tmo fine for about a month or 40 days or so.
He goes to use his phone, and it wont connect to tmo, wont call via wifi, ect. So he calls tmo. They tell him the phone's original account defaulted and was never paid on, even though it was now on his account, and he had been a customer for something like 12+ years with a 4G tablet, and multiple phones in the past, they said they could do nothing to remove the blacklist. They said it was originally purchased with another GS3. They think it was most likely some kind of identity fraud. Sign somebody up and grab two $450 phones and sellem factory sealed.
He ended up selling it as a blacklisted phone on tmo to an AT&T Sub who unlocked it and used it on that carrier, but at a large loss.
For this reason, I will never buy a second hand phone. Its not worth the risk of losing the amount of money these phones go for off contract. Unless someone can prove the phone is paid off. In which case I probably still wouldn't do it.
JoJo2211 said:
Most blacklisted phones are either financed or reported lost. That's why they are blacklisted by the carrier. I've never had anybody steal my phone or know of anyone who had their phone stolen. Those who default on their payment deserve to get their phones blacklisted but at that point they are out of the innitial $200+ anyway. So if they're looking to resell the phone to recoupe that money, I'm not sure how that should be looked down upon. Meanwhile those who lose their phones and later go on to report it as stolen because they want to get a new phone thru insurance, get no sympathy from me.
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Proof again that I very rarely know what i am talking about - - apologies -someone I know explained black listed phones differently to me - your explanation makes sense - I appreciate the clarification.
tupirujp said:
Blacklisted ? I clean imei's lol
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
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So far only couple of people are able to do the new Galaxy S5 including me .... well the AT&T at the moment ... I'm waiting for a TMobile donor phone to begin the process ...
But I'm not gonna go into details about this kind of stuff ...
Sent from my SM-G900T using Tapatalk
I thought blacklisted phones cannot connect to any GSM carriers in the US because they share the same IMEI database?
blacklisted != blocked != reported lost != reported stolen...
there's different situations that warrant where it'll be blocked from and different databases. actually, checkesnfree dot com does a pretty good job explaining it, though it's not 100% foolproof. just run a test with an imei number and see the different response types. they give you a decent list of possible results.
i've run AT&T on an unlocked T-Mobile SGS3 that was reported lost and it still works. because it's blocked from T-Mobile but not blacklisted across all.
hope this gives you some insight. i nearly got ripped by an eBay seller who sold me a fraudulently obtained S5 which i promptly returned and thank God it all worked out (dude had 100% positive across several years too, it surprised the sheeeet outta me). I ended up driving to Delaware (only 40 minutes from me and I had to do other shopping anyway) and got it tax free with my friend's T-Mobile number at $660 instead of $689. paid $25 on eBay for the unlock code and now I'm 100% worry free, bootloader lock free, KNOX free lol, and rooted.
lesson: it's a $650+ investment. be smart. since I'm running it on AT&T anyway, I could have kept that eBay phone which was blocked and not blacklisted, but why bother? who knows what could happen down the line? value would also be down. plus, I made 30 minutes of phone calls with my friend's T-Mo sim card (to be safe, 30, not just 5) just to ensure it also gets region unlocked too. =)
if you do buy it somewhere else, make sure they have a receipt showing it was PAID IN FULL. cash. they could report a stolen CC number down the line too so I wouldn't trust even one paid in full with CC. even then with a cash receipt I would be careful.. they could report it stolen later down the line, collect insurance, whatever! which goes around again to this: it's not worth it, just get it straight from the carrier! it's a freakin $650-$700 device, it's not worth gambling to save a few bucks!
Blacklisted doesnt necessarily mean stolen. Most of the time some ppls phone is damaged were thr company will demand them to buy another phone instead they report it lost n pay for insurance to get another one easy. It makes sense ur paying for insurance why not use to its full potential?
Sent from my SM-G900T using XDA Free mobile app
tupirujp said:
Blacklisted ? I clean imei's lol
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
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Are you sure? You'd be the first one in the world able to do that with the news Galaxy S5...
I just purchased a S5 a couple days ago from Craigslist. Meet the person in a T-mobile store and checked the imei before buying it. Everything checked out and I bought it.
A friend once gave me a Verison DroidX. I called Verizon and they confirmed it was Blacklisted. Took it to metro and activated it with no problems.
My S5 is black listed and working just fine on at&t network. No locked boot loader and rooted all the way. Got it cheap too haha
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tupirujp said:
Blacklisted ? I clean imei's lol
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
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You can't clean the S5 yet...... Waiting on the update lol. I think SPT is gonna get it first
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Will sm g900t1 with bad esn work with AT&T and get LTE?
I am getting the V10 in 5 hours or so. Should I unroot my Note 3 before I take it in to jump?
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I would. Just put it back to factory so nothing is said.
Sent from my Nexus 6 using XDA Premium HD app
Yeah somebody else will probably get the phone so return to stock as much as possible and don't forget to wipe. If it's not encrypted you might want to encrypt then unroot + factory reset after it's done encrypting the data.
I didn't. It will be gone over and factory refurbished. I.e. stock firmware reflashed.
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Shouldn't be a big deal, when I jumped my 5 day old G4 it had Twrp. They made me do a factory resent. The mobile rep didn't know what it was. Lol I nervously told her because I thought it was going to fail, lo and behold it factory reset and I was able to walk away with my new V10. What's TMo going to do, deny me my upgrade so the sales rep looses a commission...possible but I doubt it lol
they actually might. When I switched from Sprint to tmobile, the first time I went into the store we were told I would be unable to turn in my note 4 because it had been rooted and wasn't worth anything with Knox tripped. Even though it had been returned to stock. Which would have left me with a 390 balance on my Sprint payment plan and a phone I couldn't use on tmobiles network.(never again I just buy all my phones outright) I called the following day since their rational was the warranty was voided. I told them there wasn't a warranty anyway since the phone was over a year old. They were unmoved. I escalated and finally talked to someone who went through the documents and concluded there was nothing stopping them from accepting the phone. So ymmv with a rooted phone. And I'll never buy another tattle tale phone again, I'm looking at you samsung!
I returned it rooted, with a custom ROM, with 2 different phones. No problem, but why risk it?
Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
I work at a corporate retail store for T-Mobile, and I can confirm our process is to check that the device powers on, has no screen damage (cracking, splintering), and no liquid damage. As for rooted software? We never check for it, even for warranty exchanges; or we aren't supposed to, at least.
swbf2lord said:
I work at a corporate retail store for T-Mobile, and I can confirm our process is to check that the device powers on, has no screen damage (cracking, splintering), and no liquid damage. As for rooted software? We never check for it, even for warranty exchanges; or we aren't supposed to, at least.
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Same at all the stores I've worked with too. Hell I control the inventory in two stores right now and have only had any issues with rooting is when someone did something stupid with it because it hits our numbers. However whoever we send the phones out to is probably too stupid to know what root is
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Notasaurus said:
they actually might. When I switched from Sprint to tmobile, the first time I went into the store we were told I would be unable to turn in my note 4 because it had been rooted and wasn't worth anything with Knox tripped. Even though it had been returned to stock. Which would have left me with a 390 balance on my Sprint payment plan and a phone I couldn't use on tmobiles network.(never again I just buy all my phones outright) I called the following day since their rational was the warranty was voided. I told them there wasn't a warranty anyway since the phone was over a year old. They were unmoved. I escalated and finally talked to someone who went through the documents and concluded there was nothing stopping them from accepting the phone. So ymmv with a rooted phone. And I'll never buy another tattle tale phone again, I'm looking at you samsung!
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That rep was a total hardass. That's so ridiculous. I would have been so pissed at them if it was my employee
When I first rooted my Note 3,there was an issue with twrp restoring. Anyway, several of us had bricked devices, I went to return my phone and they wanted to run diagnostics on it. I left the store, but I suspect it would have been an issue.
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Yeah, the device does have to power on.
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Should be good I jumped from my rooted Note 4. Even factory reset it for them.